Resolved Videoslots closed my account with no reason given

[KasinoKing]

So after playing there for 9 years, Videoslots have suddenly decided to close my account with absolutely no reason given

They started harassing me about "responsible gambling" in January - bombarding me with e-mails and phone calls. But nothing I could say or show them could convince them that I do NOT have any sort of gambling problem.

A few weeks ago they locked my account - so I sent them a copy of my bank statement showing a very healthy balance.
But heard nothing back until today:

Georgia (Videoslots)

Mar 13, 2023, 13:29 GMT+1

Hi Mark,

I hope this email finds you well.

After review, I'm afraid that your account has been terminated, and we request that you do not create new accounts in the future.

This is in line with our Terms and conditions stated below:

1.14. Videoslots reserves the right, at its own discretion, to:
1.14.1. Refuse the opening of a Player Account or to close an existing Player Account;

Please note that a manual withdrawal request has been raised to pay out the remaining balance on your account.

We wish you all the best for the future,

Georgia
Responsible Gaming Analyst

I can only guess that my "gambling problem" was that I didn't lose enough for their liking!

KK

 

[Downsman]

What a joke..being a long standing customer means nothing to these outfits it seems.

 

[justdoit]

So after playing there for 9 years, Videoslots have suddenly decided to close my account with absolutely no reason given

They started harassing me about "responsible gambling" in January - bombarding me with e-mails and phone calls. But nothing I could say or show them could convince them that I do NOT have any sort of gambling problem.

A few weeks ago they locked my account - so I sent them a copy of my bank statement showing a very healthy balance.
But heard nothing back until today:


I can only guess that my "gambling problem" was that I didn't lose enough for their liking!

KK

when you win a lot all casinos are the same, 21casino closed my account I was up for 5 years, Partycasino I won £10k they limit my account right away to £200pm they all the same ?

 

[interlog]

when you win a lot all casinos are the same, 21casino closed my account I was up for 5 years, Partycasino I won £10k they limit my account right away to £200pm they all the same ?

That doesn't make any sense at all. You have beat the odds by being in profit. You would have thought the casino would encourage you to continue playing there so that you spunk it all away because at the end of the day, the casino always wins

 

[sufferinsilence]

Look on the bright side: you can now search for a casino which offers the games at higher RTP

 

[Deeplay]

utterly bonkers! But then I imagine VS along with the remaining UK facing casinos will at some point exit the UK market. This has gone full circle from one extreme to the other. Anyone from @Team.Videoslots can see by your participation here over the years that you aint got any issues. But I doubt they will look.

 

[greylady]

Shocking, no other words for it! So long as you are a losing customer, they are happy to take your money - nothing to do with responsible gambling but more like an excuse to get rid. I don't imagine you will be the only one.

 

[goatwack]

It's patently nowt to do with Responsible Gambling, simply the casino ridding itself of a problematic player - i.e one that's in the black!

Mind you, I'd imagine they'd just as likely have closed the account if KK's bank statements were ropey as hell.

Easier to wash their hands and sunder the arrangement. With discretion all but gone, the only losers out of this scenario are VS, and I'd imagine if asked, he wouldn't even want to come back!

I mean, realistically speaking, in all the years I've seen Kasinoking's gambling habits on CM, he'd always look assured and in complete control. The guy's balances always look sickeningly magnolious, the flash git

 

[ladyhawke]

It's patently nowt to do with Responsible Gambling, simply the casino ridding itself of a problematic player - i.e one that's in the black!

Mind you, I'd imagine they'd just as likely have closed the account if KK's bank statements were ropey as hell.

Easier to wash their hands and sunder the arrangement. With discretion all but gone, the only losers out of this scenario are VS, and I'd imagine if asked, he wouldn't even want to come back!

I mean, realistically speaking, in all the years I've seen Kasinoking's gambling habits on CM, he'd always look assured and in complete control. The guy's balances always look sickeningly magnolious, the flash git

Had to look up magnolious, as I wasn't sure the word even existed. I salute you, you wordy rappinghood git, you!

I agree absolutely with your post regarding players being in the black.

Many players - and I have done this myself many times - play back sizeable wins, in the hope of winning even more. We are the type of player casinos love, and want to keep, as we are the source of their massive profits.

Players such as KK are not wanted, simply because they have the self-control to resist the temptation to chase wins...or losses. And are happy once their limit is reached to cash out.

 

[PMKFRUITPRO]

Where does the OP say he is in profit / in the black with them??? I can’t see it?? Surely even some of the luckboxes on here couldn’t play at a casino for 9 yrs and actually be ahead?

I wouldn’t be concerned about losing an account at VS at all, as has been mentioned elsewhere in the thread, why on earth play there anyway when slots are available elsewhere on better RTP?? Keep playing at these places and it’ll just keep getting worse!! They reduced RTP in the most underhand way (not even a fucking email). Madness to give them a coin.

It’s a blessing not a concern.

 

[KasinoKing]

Where does the OP say he is in profit / in the black with them??? I can’t see it?? Surely even some of the luckboxes on here couldn’t play at a casino for 9 yrs and actually be ahead?

My overall life-time RTP up to December 2022 was just very slightly over 100%...

I know they don't have the lowest TRTPs, but it was still my favourite casino due to their HUGE selection of games and up until this year, always generous bonuses and a hassle-free gaming experience. So yeah, I am gutted and I would play there again if they apologised and re-opened my account.

KK

 

[Mr Wild]

Hi, I will look into to this and see what happened. UKGC are very hard on every operator atm and any small thing we are required to take action. Sometime team feels it’s better to be safe than sorry as UKGC are very harsh.

 

[ChopleyIOM]

My overall life-time RTP up to December 2022 was just very slightly over 100%...

View attachment 180729

I know they don't have the lowest TRTPs, but it was still my favourite casino due to their HUGE selection of games and up until this year, always generous bonuses and a hassle-free gaming experience. So yeah, I am gutted and I would play there again if they apologised and re-opened my account.

KK

How do you play random games with a generous house edge for nearly a decade and end up with an RTP north of 100%?

Is the spin sample decently large?

 

[satchnz]

My overall life-time RTP up to December 2022 was just very slightly over 100%...

View attachment 180729

I know they don't have the lowest TRTPs, but it was still my favourite casino due to their HUGE selection of games and up until this year, always generous bonuses and a hassle-free gaming experience. So yeah, I am gutted and I would play there again if they apologised and re-opened my account.

KK

They should have restricted you to only playing Wild Ape for a few weeks to “recalibrate” your position.

 

[diabownz]

Funny to see how they are all the same. Sportingbet closed my account a few years ago when I reached 100% of RTP as well.

 

[PMKFRUITPRO]

And I thought it was bad playing AWP’s for a living!!!

Whatever next?!!!!

 

[KasinoKing]

How do you play random games with a generous house edge for nearly a decade and end up with an RTP north of 100%?

Is the spin sample decently large?

I can't tell what the sample is - my account is closed

As to how I got that RTP... well these helped a lot:

... and there's lots more where they came from!

KK

 

[L&L-Jan]

Well KK i got two words for you: All British Casino

Ow wait, thats 3

 

[Webzcas]

Brilliant Jan!

 

[Video_Poker_Pro]

Well KK i got two words for you: All British Casino

Ow wait, thats 3

 

[KasinoKing]

Well KK i got two words for you: All British Casino

Ow wait, thats 3

I've got two words for you: 100% bonus?

Oh wait - is that 4 words?
Or a number, a symbol and a word?

Cheers,
KK

 

[KasinoKing]

Update: I spoke on the phone to a very nice "senior person" at Videoslots who was very apologetic about what happened.

To paraphrase "it was due to an overzealous implementation of the draconian UKGC guidelines".
I might have guessed it was something to do with them!

They have offered to re-open my account if I answer a few more personal questions.
Either way, there are no hard feelings on my part and I really appreciate the contact that was made.
So I have now marked this thread as "resolved".

KK

 

[miksaxxx]

Update: I spoke on the phone to a very nice "senior person" at Videoslots who was very apologetic about what happened.

To paraphrase "it was due to an overzealous implementation of the draconian UKGC guidelines".
I might have guessed it was something to do with them!

They have offered to re-open my account if I answer a few more personal questions.
Either way, there are no hard feelings on my part and I really appreciate the contact that was made.
So I have now marked this thread as "resolved".

KK

Did you remember ask 100 % match bonus to 20k deposit?

 

[L&L-Jan]

Update: I spoke on the phone to a very nice "senior person" at Videoslots who was very apologetic about what happened.

To paraphrase "it was due to an overzealous implementation of the draconian UKGC guidelines".
I might have guessed it was something to do with them!

They have offered to re-open my account if I answer a few more personal questions.
Either way, there are no hard feelings on my part and I really appreciate the contact that was made.
So I have now marked this thread as "resolved".

KK

Thanks for update.
I still got two words for you: All British Casino

 

[Video_Poker_Pro]

Thanks for update.
I still got two words for you: All British Casino

same business

 

[Reelsoffun]

I've got two words for you: 100% bonus?

Oh wait - is that 4 words?
Or a number, a symbol and a word?

Cheers,
KK

@KasinoKing sent you a pm ?

 

[X-Raided]

Must be nice @KasinoKing!

I'm sure someone from VS saw this thread and immediately notified the department that they wacked a made guy
and then they contacted you pronto to fix the situation.

I don't think anyone else that was up like you and got booted would of received any calls after the fact.

 

[phiro555]

If i would win there millions i would never go back ! There is no apologies about uh oh the UKGC did this did that , there again we can see the lack of professionalism and how bad the company is ! Before anyone Attack me , this is my personal opinion .

 

[BillyGoldblum]

Thanks for update.
I still got two words for you: All British Casino

I got one word for you. Open your casinos to Ontario

 

[slotmaster]

I got one word for you. Open your casinos to Ontario

lol, +1.