Videoslots deactivated my account

[smart_croatia]

Last night I was on my mobile (desktop version) playing Hugo battle around 1.20 am, I fall a sleep and wake up around 4 am my mobile was still on, and after long time I wanted to play Legacy of Egypt battle, so I wanted to log in and i got message your acc is deactivated.

I did nothing absolute nothing, I put battle to 100 spins on Hugo and left them spinning as i did million times before, there is no lies, i didnt forget to say anything this is all i did.
I did send email regarding any info about this to VS team but no reply, and i just got this email as i am writng this thred.

Andreas F. (Videoslots)

Mar 11, 12:09 CET

Hi,

I hope this e-mail finds you well.

We are writing to inform that your account is blocked and will remain disabled.

"1.3 A person registering at Videoslots accepts and acknowledges:
all definitions and stipulations in these Terms and Conditions"

"1.4 Videoslots reserves the right, at its own discretion, to:
decline a person to open a Videoslots account and/or to close an existing account decline to accept no deposits without any explanation, provided that any wagers and winnings already made will be honoured by the Company as long as these were not acquired by fraud or other illegal or illicit means;
suspend and/or cancel the person from promotional activities, competitions or other services, whenever"

Should you disagree with our outcome, you may file a complaint to the Malta Gaming Authority.
Address: Suite 1, Level 3, TG Complex Brewery Street, Mriehel Birkirkara BKR3000, Malta
Telephone Number: +356 21316590/1/3/4; +356 2546900
Email: [email protected].
Website:

You do not have permission to view link Log in or register now.

.

We wish you all the best on your future endeavours.

 

[smart_croatia]

and my all time RTP is 99.40% just saying

 

[gergotpwnd]

4 of my coutry man friends are banned to

 

[Tirilej]

Ok, now it starts to get a bit scary. You do know the option of a PAB though. Please, please do it, right away.

 

[smart_croatia]

well if i wrote what i rly think of this bs i would get banned here also so i want, but this is thanks for bringing almoust 50+ player to VS

 

[smart_croatia]

Ok, now it starts to get a bit scary. You do know the option of a PAB though. Please, please do it, right away.

nah this will be eruption as i see

 

[Zeno]

Same happened to me, I posted about it yesterday but it has not appeared on this forum yet? The only reason I can think they closed my account is because I mentioned in the freeroll chat that they have reduced RTP, next thing I know my account of 4 years is permanently closed without explanation.

 

[gergotpwnd]

Ok, now it starts to get a bit scary. You do know the option of a PAB though. Please, please do it, right away.

dont really know how that works

 

[nikantw]

dont really know how that works

Submit Your Online Casino Complaint - Casinomeister

 

[anddi32]

Maybe some new upcoming country restrictions or something?
And this all is pure speculation so thats why it should be best option for VS just tell what's going on

 

[smart_croatia]

Same happened to me, I posted about it yesterday but it has not appeared on this forum yet? The only reason I can think they closed my account is because I mentioned in the freeroll chat that they have reduced RTP, next thing I know my account of 4 years is permanently closed without explanation.

I dont even write in VS chat, and here i never wrote one bad thing

 

[hedgehog]

my account has been deactivated too, with same email like @smart_croatia got

 

[Tirilej]

dont really know how that works

If you feel that you have done absolutely nothing wrong, and wants to clear your name, then a PAB is a good option.
Look at the tab's above, and also read the rules. It's free so you have nothing to lose.

 

[smart_croatia]

Maybe some new upcoming country restrictions or something?
And this all is pure speculation so thats why it should be best option for VS just tell what's going on

well if its country thing, dont you thing that person you are working with 3 years deserved explanation at least

 

[sapit222]

Sounds very bad if Videoslots start throwing out people for unclear reasons.

 

[smart_croatia]

ok i did listen to CMers and submited PAB

 

[gergotpwnd]

the sad part is, that i qualified for the happy hours thing on vs, and spent 50 euros on that

 

[steveh35]

As i said last week casino of the year? Is this an award they should have with what has been going on for last few months?

 

[smart_croatia]

I was just about to write that to you @gergotpwnd

 

[smart_croatia]

As i said last week casino of the year? Is this an award they should have with what has been going on for last few months?

I just hope that we all can agree that this is far from fair play

 

[Tirilej]

I just hope that we all can agree that this is far from fair play

You forgot to read the rules though. You're not allowed to post about your issue more until it's done.

 

[Team.Videoslots]

Hi @smart_croatia and @Zeno,

We are a casino, there is no skill playing our games. We wouldn't close an account in the casino because you have won. However, I can't give further feedback on why your account was closed more than the information you have already received. You are welcome to send in your complaint to MGA. We apologise that we couldn't be of more help.

Best regards,
Team Videoslots.

 

[Tirilej]

Hi @smart_croatia and @Zeno,

We are a casino, there is no skill playing our games. We wouldn't close an account in the casino because you have won. However, I can't give further feedback on why your account was closed more than the information you have already received. You are welcome to send in your complaint to MGA. We apologise that we couldn't be of more help.

Best regards,
Team Videoslots.

Does that mean you won't accept a PAB that is done here?

 

[anddi32]

No explanation no nothing. Really weird stuff to close players accounts just because... Nobody knows why except you. "Business reasons" sounds like you just throw out players who are not profitable enough. This is totally scary. After this moment we can't never know are we blocked or not when we try to log in next time. That's not cool

 

[trancemonkey]

Hi @smart_croatia and @Zeno,

We are a casino, there is no skill playing our games. We wouldn't close an account in the casino because you have won. However, I can't give further feedback on why your account was closed more than the information you have already received. You are welcome to send in your complaint to MGA. We apologise that we couldn't be of more help.

Best regards,
Team Videoslots.

Seems a bit strange that you can close accounts and not tell people why?
You are just creating work for the MGA and yourselves by doing that... no?

 

[homerbert]

Seems a bit strange that you can close accounts and not tell people why?
You are just creating work for the MGA and yourselves by doing that... no?

Yes, but do not forget that it's can be a case of some abuse / cheating / confidential information etc.

Also, maybe due to recent information noise within their brand - whatever they will tell - they will not get any support. Maybe, IDK tbh.

But the fact that they are sending player to MGA directly looks really strong.

BR,

V.

 

[gergotpwnd]

we are all small stakes players playing on 10-30c, we are getting around 200 profit a month, for such a big casino its not that big of a deal

 

[rena35]

I can not play at VS being in the USA but if my account was closed at the few casino's i do play at i would want to know why. I know the casino does not have to tell you but it would be nice to know.

 

[Tirilej]

Yes, but do not forget that it's can be a case of some abuse / cheating / confidential information etc.

Also, maybe due to recent information noise within their brand - whatever they will tell - they will not get any support. Maybe, IDK tbh.

But the fact that they are sending player to MGA directly looks really strong.

BR,

V.

I would rather see PAB's made here. If they have proof of some abuse or fraud their accounts will be closed here.
If not then well, I don't know, but to just copy the terms isn't good enough.
How many have lost their accounts today?

 

[gergotpwnd]

How many have lost their accounts today?

3 of country man friends yesterday evening, and me and the other friend this morning and there is smart_croatia and zeno

 

[sueyh]

we are all small stakes players playing on 10-30c, we are getting around 200 profit a month, for such a big casino its not that big of a deal

What do you mean by WE? and 200 dollars profit a month???

 

[SuchyJKS]

In Poland, the same many accounts have been blocked. I think it's not fair, I know the videoslots dosen't have to tell you why, but it would be nice to know -.-

 

[gergotpwnd]

we means me and my friends with deactivated accounts

 

[gergotpwnd]

and 200 dollars profit a month???

yes, and that is coz weekend freeroll battles

 

[Tirilej]

we means me and my friends with deactivated accounts

If you and your friends are winning €200 per month then it does sound suspicious. Why not do a PAB?

 

[maxd]

@ smart_croatia : PAB received and in progress. Please ensure that you have read the Player Arbitration Policies and Procedures, item 2.3 in particular.

FTR I have edited the thread title. The original was "Videoslots deactivated my 3 year old acc for absolute no reason".

 

[anddi32]

In Poland, the same many accounts have been blocked. I think it's not fair, I know the videoslots dosen't have to tell you why, but it would be nice to know -.-

1.2 A person applying for a Videoslots Account warrants not being

• a resident of Afghanistan, Algeria, American Samoa, Angola, Argentina, Australia, Bahamas, Bahrain, Bangladesh, Belgium, Bosnia & Herzegovina, Bulgaria, Burma, Cote d'lvorie, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Egypt, Estonia, Eritrea, France, Fiji, Greece, Guam, Guyana, Haiti, Holy See (Vatican City State), Hong Kong, India, Iran, Iraq, Israel, Italy, Jordan, Kazakhstan, Kenya, Kuwait, Kyrgyzstan, Lao PDR, Lebanon, Liberia, Libya, Lithuania, Marianas Islands, Mozambique, Myanmar, Netherlands, Nigeria, North Korea, Papua New Guinea, Pakistan, Palestinian Territory, Panama, Poland, Portugal, Puerto Rico, Qatar, Romania, Reunion, Rwanda, Saudi Arabia, Senegal, Singapore, Slovakia, Somalia, Spain, Sri Lanka, Sudan, Syrian Arabic Republic, Tanzania, Turkey, Uganda, U.S. Minor Outlying Islands, U.S. Virgin Islands, Ukraine, United Arab Emirates, United States of America, Vanuatu, Venezuela, Vietnam, Yemen and Zimbabwe

 

[gergotpwnd]

you all know how this freeroll weeknd is runing 48 hours of freerolls, me and my wife are playing on shifts, last freeroll weekend was moonprinces i managed to get 180+ rewards that payed me 300 euros, what is suspicious about that? and to qualify for the freerols i usuall spend 50 to 60 euros

 

[Tirilej]

you all know how this freeroll weeknd is runing 48 hours of freerolls, me and my wife are playing on shifts, last freeroll weekend was moonprinces i managed to get 180+ rewards that payed me 300 euros, what is suspicious about that? and to qualify for the freerols i usuall spend 50 to 60 euros

You are not allowed to let anyone else play on your account, didn't you know?

 

[sueyh]

yes, and that is coz weekend freeroll battles

Nobody make 200 dollars profit every month from SNG weekends.
It is very strange thing to say 200 dollars profit a month...I know many people who are up on some casinos include VS, but I don't know anybody will say they make $200 profit a month.-Especially nobody will say WE are making $200 a month profit.

Anyway, you can apply for PAB or go to MGA.

 

[paul7388]

you all know how this freeroll weeknd is runing 48 hours of freerolls, me and my wife are playing on shifts, last freeroll weekend was moonprinces i managed to get 180+ rewards that payed me 300 euros, what is suspicious about that? and to qualify for the freerols i usuall spend 50 to 60 euros

Well that is good enough reason for account to get closed if you just admitted your wife is playing on your account. And if you are mainly only depositing to make playthrough for freeroll weekends and then play them 48 hours solid it might explain things.

 

[Tirilej]

Well that is good enough reason for account to get closed if you just admitted your wife is playing on your account. And if you are mainly only depositing to make playthrough for freeroll weekends and then play them 48 hours solid it might explain things.

It looks like they are checking those that manage to play straight for 48 hours. I doubt anyone normal can manage that

 

[anddi32]

It looks like they are checking those that manage to play straight for 48 hours. I doubt anyone normal can manage that

Yes that could make some sense.

 

[SuchyJKS]

@anddi32 this point applies for new accounts. People who have old accounts are still playing (me too, yet...)

 

[mcgameboy]

It looks like they are checking those that manage to play straight for 48 hours. I doubt anyone normal can manage that

I managed to play for 36 hours straight once.

But I forget, I'm not normal.

 

[gergotpwnd]

if that is the reasons i would like to hear that, your account was closed due to maintain profitable

 

[Tirilej]

I managed to play for 36 hours straight once.

But I forget, I'm not normal.

True, you're not

 

[Tirilej]

if that is the reasons i would like to hear that, your account was closed due to maintain profitable

Not just profitable. You used their generous battle system to win with the help of someone who wasn't allowed to use your account.
That is not ok in my eyes either and I understand the reason now.

 

[sueyh]

if that is the reasons i would like to hear that, your account was closed due to maintain profitable

No, your account is closed because you break T&C which is you are not allowed to let your wife play SNG battle on your account.

 

[smart_croatia]

i play 15 hours per day when is SNG on