Videoslots withdrawl denied and Account blocked.

[Fabio1307]

Hello together,
First i have to say my english is not my main languege. I try so good as possible.

So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.

All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.

Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.

I hope someone can help me.
Best regards
Fabio

 

[keegannye]

Hello together,
First i have to say my english is not my main languege. I try so good as possible.

So I signed up for video slots on 26.12.18 and deposited 1000 Euro via Sofortüberweisung. This went without problems. After an up and down at the Slos I won Queen of Riches 5800Euro. I kept on playing and managed to get Jemming Jars to 10500Euro. I played further 500 euros and then I wanted to pay the buzzer of 10'000 Euro. The first verification steps went without problems. The only verification step that took longer was "Verify Immediately". There, any documents were required. First, a screenshot of my e-banking, then a screenshot of the contract number etc, this was all on the first screenshot. Then came the request that I should send the bank statement in paper format. I followed him and send him.
First he was rejected, I sent him again and suddenly I got the mail that I'm verified. So after that I wanted to make the payout. However, after about 5-10 minutes, after filling in the payment request, I always got the mail withdrawl denied.
I contacted support and started the whole game. On the questions why the payout was blocked again and again I only got the statement the deposit would not be paid. I should bring a confirmation from the bank and then I could pay off. After I closed chat because I wanted to sign up for video slots and lo and behold, Account deactivated.
Again I tried to reach support. After countless attempts, I got the message that I have violated the terms and conditions term1,4. After further demand what I should have done exactly wrong, I always got the same answer: Term 1.4.
Videoslots reserves before me a reason why my account is blocked.

All this I can confirm by e-mails and saved chats. I am really disappointed with video slots.

Meanwhile, I have received a mail that you have received the money. My account still remains blocked because I have violated Term1,4.

I hope someone can help me.
Best regards
Fabio

Sure can Fabio, Swedish is not my language at all......


you cant do much.... these are the terms and conditions

1.4. Videoslots förbehåller sig rätten att enligt eget gottfinnande:

• neka att en person öppnar ett Videoslots-konto och/eller stänger ett befintligt konto, neka insättningar utan vidare förklaring, förutsatt att alla redan gjorda insatser och vinster kommer att hedras av företaget så länge dessa inte uppstod genom bedrägeri eller på annat olagligt sätt;
• upphäva och/eller ställa in personens tillgång till kampanjer, tävlingar eller andra tjänster, när;
• Videoslots är av åsikten att det finns legitima tveksamheter gällande att kontot är, har varit eller kan vara:
  • i syfte för illegala, bedrägliga eller ohederliga aktiviteter;
  • begära dokument för verifiering av identitet, auktorisationen att använda ett specifikt kort (bland annat förbetalda kort) och/eller andra fakta som tillhandahållits av kontoinnehavaren, innan uttag utförs;
  • inneha och förvalta medel som tillhör kontoinnehavaren i enlighet med allmänt accepterade riktlinjer;
  • för kontanthantering. Detta kan omfatta en finansiell institution och/eller en leverantör av en betalningslösningar som;
  • anförtros med att inneha medel för och/eller i förmån för kontoinnehavaren
  • förverkar och/eller konfiskerar medel som finns på ett konto och/eller vägrar att uppfylla ett krav, i händelse att, direkt eller indirekt, dessa villkor har överträtts och/eller obehörigt på annat sätt.
• begränsa och vägra ta emot satsningar och avsluta event eller spel från att erbjudas på platsen.

Or in english for those reading

1.4. Videoslots reserves the right at its sole discretion:

• deny that a person opens a Video Slots account and / or closes an existing account, denies deposits without further explanation, provided that all actions and profits already made will be honored by the Company as long as they did not arise through fraud or otherwise unlawfully;
• cancel and / or cancel the person's access to promotions, competitions or other services, when;
• Video slots are of the opinion that there are legitimate doubts that the account is, has been or may be:
  • for the purpose of illegal, fraudulent or dishonest activities;
  • requesting documents for identity verification, authorization to use a specific card (including prepaid cards) and / or other facts provided by the account holder, before making withdrawals;
  • hold and manage funds belonging to the account holder in accordance with generally accepted guidelines;
  • for cash handling. This may include a financial institution and / or a payment solution provider such as;
  • be entrusted with holding funds for and / or in favor of the account holder
  • forfeits and / or confiscates funds that are in an account and / or refuses to fulfill a requirement, in the event that, directly or indirectly, these conditions have been violated and / or unauthorized in another way.
• limit and refuse to receive bets and end events or bets from being offered on the spot.

Maybe many years ago you had an account or used the wrong card but these guys will help

@Team.Videoslots

 

[Playford7]

Sure can Fabio, Swedish is not my language at all......


you cant do much.... these are the terms and conditions

1.4. Videoslots förbehåller sig rätten att enligt eget gottfinnande:

• neka att en person öppnar ett Videoslots-konto och/eller stänger ett befintligt konto, neka insättningar utan vidare förklaring, förutsatt att alla redan gjorda insatser och vinster kommer att hedras av företaget så länge dessa inte uppstod genom bedrägeri eller på annat olagligt sätt;
• upphäva och/eller ställa in personens tillgång till kampanjer, tävlingar eller andra tjänster, när;
• Videoslots är av åsikten att det finns legitima tveksamheter gällande att kontot är, har varit eller kan vara:
  • i syfte för illegala, bedrägliga eller ohederliga aktiviteter;
  • begära dokument för verifiering av identitet, auktorisationen att använda ett specifikt kort (bland annat förbetalda kort) och/eller andra fakta som tillhandahållits av kontoinnehavaren, innan uttag utförs;
  • inneha och förvalta medel som tillhör kontoinnehavaren i enlighet med allmänt accepterade riktlinjer;
  • för kontanthantering. Detta kan omfatta en finansiell institution och/eller en leverantör av en betalningslösningar som;
  • anförtros med att inneha medel för och/eller i förmån för kontoinnehavaren
  • förverkar och/eller konfiskerar medel som finns på ett konto och/eller vägrar att uppfylla ett krav, i händelse att, direkt eller indirekt, dessa villkor har överträtts och/eller obehörigt på annat sätt.
• begränsa och vägra ta emot satsningar och avsluta event eller spel från att erbjudas på platsen.

Or in english for those reading

1.4. Videoslots reserves the right at its sole discretion:

• deny that a person opens a Video Slots account and / or closes an existing account, denies deposits without further explanation, provided that all actions and profits already made will be honored by the Company as long as they did not arise through fraud or otherwise unlawfully;
• cancel and / or cancel the person's access to promotions, competitions or other services, when;
• Video slots are of the opinion that there are legitimate doubts that the account is, has been or may be:
  • for the purpose of illegal, fraudulent or dishonest activities;
  • requesting documents for identity verification, authorization to use a specific card (including prepaid cards) and / or other facts provided by the account holder, before making withdrawals;
  • hold and manage funds belonging to the account holder in accordance with generally accepted guidelines;
  • for cash handling. This may include a financial institution and / or a payment solution provider such as;
  • be entrusted with holding funds for and / or in favor of the account holder
  • forfeits and / or confiscates funds that are in an account and / or refuses to fulfill a requirement, in the event that, directly or indirectly, these conditions have been violated and / or unauthorized in another way.
• limit and refuse to receive bets and end events or bets from being offered on the spot.

Maybe many years ago you had an account or used the wrong card but these guys will help

@Team.Videoslots

Beat me to sending the link lol

 

[keegannye]

Beat me to sending the link lol

Outsourcing we are doing VS job and we dont get paid for it LOL. If customer support was like this across the world everyone would be much happier. Not having a go at VS customer support lovem, but just saying we were fast

 

[Fabio1307]

But in the terms they write that VS have to pay me out befor they block my account. Thats there own rules.

 

[Harry_BKK]

Hi Fabio,

I will alert @Team.Videoslots to your thread, maybe they can help.

 

[NeverLucky]

Sure can Fabio, Swedish is not my language at all......

Hes from Switzerland not from Sweden

@Fabio1307 : Contact @Team.Videoslots , maybe they can help you out or comment on the situation. You can write a PM by clicking on their name and clicking on "Send Private Message".

 

[Gaz237]

Outsourcing we are doing VS job and we dont get paid for it LOL. If customer support was like this across the world everyone would be much happier. Not having a go at VS customer support lovem, but just saying we were fast

No point being fast if you send a Swiss bloke a translation in Swedish

 

[keegannye]

Whoops. Hes not the only one that didnt read the fine print it seems. Maybe im more like a customer service agent then it seems lol

No point being fast if you send a Swiss bloke a translation in Swedish

 

[Timo0510]

Hello Fabio,

We talked on a German Board about it.To be fair u should say,u Deposit from your Friends IP / House and he is also registered on VS.Thats the Main problem on this Situation i think.

However,here is the right Place to clear that. @Team.Videoslots will for sure help u to clear the Situation i think

Welcome on Casinomeister Forum

 

[Team.Videoslots]

Hi @Fabio1307,

Please be aware that we do not believe it will be beneficial to discuss this matter on a public forum. We stand by our decision to close your account due to breaching Term 1.4 found in our Terms and Conditions (

You do not have permission to view link Log in or register now.

).

You are more than welcome to either contact us directly by sending an e-mail to [email protected] or by filing a complaint with the MGA by going to the following link

You do not have permission to view link Log in or register now.

.

Best regards,
Team Videoslots.

 

[Fabio1307]

Hello, now they tell me I have violated against term 1.3 and 1.4. But what exactly will not be communicated to me.

 

[Fabio1307]

I think this is exactly the right place to discuss it. According to their terms and conditions you have to pay me my money before you block an account.



I do not understand the problem of Video Slots. You just tell me Term 1.4 etc. But what I did exactly should not tell me. Finally, you let me deposit then you should also pay me off. For me, the matter would be done with videoslot when I get my money. Anyone who is ever against playing is out of the question for me.

 

[Gaz237]

Timo above has said what you did. and its been discussed on the German forum

I'm presuming you took another Sign up/ Welcome bonus, of which, only one is allowed per household/isp

 

[NeverLucky]

Timo above has said what you did. and its been discussed on the German forum

I'm presuming you took another Sign up/ Welcome bonus, of which, only one is allowed per household/isp

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

 

[Playford7]

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

If that’s the case as it appears the score reads...
Videoslots 1-0 OP

 

[Aryol]

If that’s the case as it appears the score reads...
Videoslots 1-0 OP

I think this case is really poorly handled by Videoslots, I love them but in this case they should give the man at least his money back (or did they gave him the deposit amount back? If yes, then I am fine with the result).

 

[Playford7]

I think this case is really poorly handled by Videoslots, I love them but in this case they should give the man at least his money back (or did they gave him the deposit amount back? If yes, then I am fine with the result).

What?? Even if he takes a bonus twice and has 2 accounts?.. surerly not if that’s the case..

 

[NeverLucky]

What?? Even if he takes a bonus twice and has 2 accounts?.. surerly not if that’s the case..

He didn't take the Bonus. But registering and playing at your Friends place who is SE'd at that casino certainly does not help the case and makes it rather suspicious - for me at least.

 

[The Dude]

...He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

What are the odds, eh?

@Fabio1307 - give it a rest. It's a weekend and no one needs to be putting out fires. Besides, the casino rep already said that they won't discuss it here, and they have referred you to the MGA. You can also submit a PAB here - but please read the PAB terms before submitting it.
Submit Your Online Casino Complaint - Casinomeister

Also, please reread our zero tolerance policy on posting complaints. I have a feeling you skipped that part. Just because your English is not that good does not excuse you from following the forum rules. Thank you.

 

[dunover]

I think this is exactly the right place to discuss it. According to their terms and conditions you have to pay me my money before you block an account.



I do not understand the problem of Video Slots. You just tell me Term 1.4 etc. But what I did exactly should not tell me. Finally, you let me deposit then you should also pay me off. For me, the matter would be done with videoslot when I get my money. Anyone who is ever against playing is out of the question for me.

Nope. VS aren't obliged to pay you at all, as technically all your bets are void due to the obvious rule breaches here. You may or may not get the deposit refunded as the bets are void but do not expect the winnings. Personally I think you'd be wasting your time with the MGA or PAB as it would be considered almost frivolous considering your actions. But Bryan has offered you the opportunity to do so, therefore if you decide to proceed you need to stop posting about it on this thread - nothing can be decided on here.

 

[Playford7]

Nope. VS aren't obliged to pay you at all, as technically all your bets are void due to the obvious rule breaches here. You may or may not get the deposit refunded as the bets are void but do not expect the winnings. Personally I think you'd be wasting your time with the MGA or PAB as it would be considered almost frivolous considering your actions. But Bryan has offered you the opportunity to do so, therefore if you decide to proceed you need to stop posting about it on this thread - nothing can be decided on here.

Don’t forget you get preferential treatment here lol ;-)

 

[Chipkin9]

Im reading through the German Thread right now.

He said he did not take the Welcome Bonus but played at his Friends place and his Friend had an Account at Videoslots but has Self-Excluded this Account.

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

 

[thr0b]

Usually one account per household or IP address. I suspect there’s more to it though.

 

[Playford7]

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

I’m no Swedish liberal at all, nor a advocate for casinos with vested interest...
but.. they do have terms, and videoslots are very very far from rogue operators..
I agree let’s see how it plays out totally, but as many long time members will testify ‘seen it all before’
That’s not saying the op is a liar or a fraud by Any stretch

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

read the terms... it’s really not rocket science

 

[Gaz237]

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

But that's not what happened.

If you had gone to your cousins, who had Self Excluded from VS. Then decided to open an account for yourself at his, it paints a very different picture.

The OP could of gone on chat, to see if there could be any possible issues.

 

[NeverLucky]

That for me is no grounds what so ever to block a players account and refuse a customers winnings.

So if I go to my cousins for the night, who also has a VS account, log in to my account and play will they reject my winnings too? I bet they will be all to happy to keep any losses

If the player didn't take any bonus I don't see the problem.

If the player can prove his identity and confirm he isn't the self excluded player what's the issue with using your account at a friends without a bonus? There is no way a player can exploit Videoslots or abuse a bonus if they haven't taken any. On the other hand a casino can exploit this "One IP address" situation and refuse winnings?

Be interesting to see what happens here.

The make-or-break factor here is the Friends SE i think.
I've asked Chat before whether or not i was allowed to play on my Account at a Friends place as said Friend also has an Account at Videoslots. Was told by chat that this would be fine and havent had any problems with it.

 

[pinnit2014]

The make-or-break factor here is the Friends SE i think.
I've asked Chat before whether or not i was allowed to play on my Account at a Friends place as said Friend also has an Account at Videoslots. Was told by chat that this would be fine and havent had any problems with it.

Yep - think so, as same here - we have 2 accounts in our house after we checked with VS if it was OK and they said it was fine

 

[anddi32]

Usually one account per household or IP address. I suspect there’s more to it though.

Rules say onle one account per player allowed. No talking about IP's or households

 

[Steviedoo]

Might be the op is not telling the truth about self exclusion and it being a friend.
We do not have the entire story.
I think videoslots is doing the right thing. They have always been fair on this forum.

 

[Chipkin9]

I’m no Swedish liberal at all, nor a advocate for casinos with vested interest...
but.. they do have terms, and videoslots are very very far from rogue operators..
I agree let’s see how it plays out totally, but as many long time members will testify ‘seen it all before’
That’s not saying the op is a liar or a fraud by Any stretch

read the terms... it’s really not rocket science

No the terms aren't rocket science, but then they need to start banning everyone who plays from an IP address that has been previously used at Videoslots. I've also never stated anything about VS being rogue, I know they aren't, they're the best out there.

But there's such a thing as Dynamic (Changing) IP addressing which gives people an IP address from a set of all available IP addresses. You could end up getting my IP address right now, next week.

Let's say you sign up to a casino and I've already signed up and taken a bonus and then you get flagged by a casino for having already been registered, then will you come back and say the same? "It's not rocket science".

No it's not, but it's a lot more complicated than just thier terms. And I can tell you you are more likely to get my IP address than getting a 1000x win on Bonanza. Really improbable, but possible.

 

[Chipkin9]

But that's not what happened.

If you had gone to your cousins, who had Self Excluded from VS. Then decided to open an account for yourself at his, it paints a very different picture.

The OP could of gone on chat, to see if there could be any possible issues.

It's impossible to prove whether or not the OP was a legitimate player opening the account to play for himself or on behalf of his friend.

He could have been legitimate or he could be backing his buddy and letting him use his details.

It's now a grey area matter involving IP Addresses and account banning.

To keep consistency, the next time I play at my cousins they should ban my account.

I could after all really not be Chipkin9, but my gambling addicted cousin (who is self excluded) using Chipkin9s account to exploit videoslots with no bonus.

 

[robby811]

I dont know what this discussion is about to change?? It will not change anything but feel free to post as much as you totties want too

 

[Gaz237]

It's impossible to prove whether or not the OP was a legitimate player opening the account to play for himself or on behalf of his friend.

He could have been legitimate or he could be backing his buddy and letting him use his details.

It's now a grey area matter involving IP Addresses and account banning.

To keep consistency, the next time I play at my cousins they should ban my account.

I could after all really not be chipkin9, but my gambling addicted cousin (who is self excluded) using chipkin9s account to exploit videoslots with no bonus.

Your not really making much sense.

You would be an existing customer, who would of joined and played from a different isp originally.

VS have a duty in regards to responsible gaming. You keep overlooking the SE in place from that isp.

 

[Chipkin9]

Your not really making much sense.

You would be an existing customer, who would of joined and played from a different isp originally.

VS have a duty in regards to responsible gaming. You keep overlooking the SE in place from that isp.

I am making 100% sense Gaz mate.

Let's say I had an account at Videoslots and self excluded. Then next week you attempt to sign up to Videoslots, but you end up getting my IP address that I used to sign up with.

You will now have your account banned based on IP Addressing, you'd be pissed if you won a few k, no?

Of course that isn't the case here. A player used a friends network to sign up and play. These are not grounds for an account closure and confiscation of winnings in my opinion. Especially since he didn't take a bonus and can prove his identity.

If you had a friend who was self excluded somewhere, you are round in his and he suggests you to sign up and play and you do. You are going to be really pissed off about this situation, especially if you didn't know you're friend was self excluded.

This is the problem here.

Is signing up through an already used IP Address (Regardless of self exclusion) an account closure offense or not?

If so, then consistency must be shown and everyone must have thier accounts closed if they use a friends IP.

If not, then pay the man his money if he proves his identity.

 

[Gaz237]

I am making 100% sense Gaz mate.

Let's say I had an account at Videoslots and self excluded. Then next week you attempt to sign up to Videoslots, but you end up getting my IP address that I used to sign up with.

You will now have your account banned based on IP Addressing, you'd be pissed if you won a few k, no?

Of course that isn't the case here. A player used a friends network to sign up and play. These are not grounds for an account closure and confiscation of winnings in my opinion. Especially since he didn't take a bonus and can prove his identity.

If you had a friend who was self excluded somewhere, you are round in his and he suggests you to sign up and play and you do. You are going to be really pissed off about this situation, especially if you didn't know you're friend was self excluded.

This is the problem here.

Is signing up through an already used IP Address (Regardless of self exclusion) an account closure offense or not?

If so, then consistency must be shown and everyone must have thier accounts closed if they use a friends IP.

If not, then pay the man his money if he proves his identity.

To answer the first bit in bold. The only person he should be entitled to be pissed off at, is his mate, if he never told him. If he did know, yet still signed up, then at best is very naïve. Out of the thousands of casinos, he just happened to choose the same one. C,mon?

The 2nd. The elephant in the room ( which you cant seem to see ) Is the SE.

Your focusing, just on the ISP. That's not the big issue. It's the SE from that ISP and the opening of a new account.

There's plenty of people I know who meet up and play at VS from each others houses/ISP's

Not that it makes any odds, I'd like to know how long between the SE and the opening the new account

I wonder if the OP would of also complained if they lost?. Could just as easy say I SE and they let me open an account on the same ISP, with my mates details. My deposits should be voided and returned.

 

[thr0b]

Also - was it used on only one occasion on the excluded player's connection? Or was it multiple logins on multiple days?

 

[Steviedoo]

Pretty sure we don’t have the full story. In cases like these especially with a casino like videoslots usually ends up with the op in the wrong.

Red flags: His “friend” is self excluded. And IP address is of self excluded player.

 

[colinsunderland]

It could also be that there is more than has been revealed from the player side.
Usually when a respected casino/rep refuses point blank to talk about an account closure there is more than meets the eye. I would be very surprised if the only connection is an IP address.

 

[Scott1baird]

Shouldn’t VS system have spotted that this was a self excluded IP during the account creation part? Correct me if I am wrong.

 

[nikantw]

One must really hate his addicted friend to go to his house and play slots for hours!

 

[Harry_BKK]

As usual with this kind of cases, there is more than has been told.

My gut is telling me that we see a fraudster here or at least a fraudulent attempt.

No casino wants to lose customers, so when one is invoking the term VS did then there must be some corroborating evidence of something fishy.


Every time we had a case of "friend", "cousin", "girlfriend", etc. here it always turned out to be some attempted fraud or someone trying to circumvent SE barriers. I see the same signs with this OP.

 

[Harry_BKK]

Shouldn’t VS system have spotted that this was a self excluded IP during the account creation part? Correct me if I am wrong.

No, main SE identifiers are name, birth date, address, email address, phone number, credit/debit card numbers.

Many people are on dynamic IPs, so that can't be the single identifier to exclude everyone signing up from the same IP.

 

[dpp00]

ya im sorry as usual with these cases when you see the casino point blank saying go for it you can be sure there there pretty confident

with there decision, i think id agree with them here im only saying it because i play from another country even though im UK based,

but due to family matters i find my self in Ireland a few days a week and just asked VS if its ok to play and had no problem for nearly 2 years now,

also my other 3 casinos do the same was simply a matter of asking, i suppose its the same advice thats always given here read t&cs and when in doubt ask,

 

[aceking123]

Have to disagree with a few here, if the account is 100% legit different person but not a fraudster then video slots should pay out. Just because he signed up his first account & didn't take the bonus & did it his mates place does not warrant them holding payment. Doesn't matter if mate is self excluded or not.
Just that the account & player is legit. Thats all what matters.

 

[mac72]

Have to disagree with a few here, if the account is 100% legit different person but not a fraudster then video slots should pay out. Just because he signed up his first account & didn't take the bonus & did it his mates place does not warrant them holding payment. Does matter if mate is self excluded or not.
Just that the account & player is legit. Thats all what matters.

Completely agree, if he is who he says he is and didn't take a bonus whats the issue? In this world of mobile play and the amount of users most of the casinos have it must be near on impossible to play on an IP address that someone else who's a customer hasn't used. I'd like to see the IP t+c's removed everywhere its akin to borrowing my mates jacket and heading to B+M where he's barred and being shown the door or worse denied winnings He would have had no grounds for deposit refund under SE rules and if he did that's an awful can of worms, so anyone having a bad session could pop over to their SE'd mates house and play on and then seek refund?? Doesn't make any sense

 

[thr0b]

The fact that they’ve very clearly said they’re happy for him to go to their regulator about it suggests that they’re entirely confident in their decision.

I suspect there’s a lot more to the tale that has yet to be told.

 

[aceking123]

Maybe so , but again i have not stated any different only if what i had already written is the case, don't always judge a book by its cover , video slots are no angels , neither am i saying the op is, but its a far cry when people go into auto about bad players, i've watched it many many years , not all players have done wrong.

 

[robby811]

Maybe so , but again i have not stated any different only if what i had already written is the case, don't always judge a book by its cover , video slots are no angels , neither am i saying the op is, but its a far cry when people go into auto about bad players, i've watched it many many years , not all players have done wrong.

 

[IM_SPORTS]

well they have to get some of that 1 million back that they lost by being fined. lol

but maybe OP you are not telling us the full story ..