external image

We're Celebrating! The Great PAB Giveaway of 2023!

maxd

Forum & Complaints Team Lead
Staff member
Joined
Jan 20, 2004
Location
Pictland

Hello Casinomeister-land!​


As some of you may know we've had a pretty exceptional year for the Player Arbitration (PAB) service here at Casinomeister:
  • 500+ PABs received.
  • €1,000,000+ returned to players.
  • Winner Best ADR (Alternate Dispute Resolution) Award at SIGMA 2023

While we were basking in our chuffedness over all this it occurred to us that it would be great to say "thank you" to the forum membership here at Casinomeister. It's you guys and your participation here that makes all this possible so a little something in return seems entirely appropriate.

Before we proceed I want to mention our friends and valued sponsors for all this. They are:
  • Betreels
  • Bitstarz
  • iNetBet group
  • L&L
  • Lottomart
  • Legend Affiliates/Entertainment Software Group
Here's a little shout-out to the appropriate reps, many thanks guys!
@Betreels Casino & Sports , @BitStarz , @emily_hanson (iNetBet), @L&L-Jan , @Mark_Lottomart .

So we've got two giveaways​

#1. We've randomly picked a couple dozen legitimate PABers from 2023 -- whether their PAB was successful or unsuccessful -- and have casino-related gifts for you all! These are mostly Free Spins or NDBs with minimal strings attached, that sort of thing. We've gone for larger gifts here since you guys were all part of the PAB success in 2023 and we want to thank you for that. These gifts are valued at £/$/? 50 or 100.

#2: We have loads of casino-related gifts for the forum membership at large. What we'll do is post four questions related to your gaming experience in 2023, answer one of those questions here in the thread and that will be your entry into our random draw. Also, you'll need to mention (or PM me) your home country. Honestly, we have LOTS to give away here -- as above it's Free Spins, NDBs, etc -- so please do participate if you are so inclined. The gifts here are £/$/? 20, and you can win multiples (see below).

Ok, let's jump right in! Here are the questions for the #2 giveaway. Answer any one you like in a post here in this thread and that's it, you've entered the random draw! Answer more than one question and you'll be in for multiple entries. :cheerleader:
  • Q1: What was your Best Casino in 2023?
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
Any questions? Concerns? Let us know that too. You can PM me at [email protected] if needs be, but posting here in the thread might be best.

Terms & Conditions​

Yeah, you knew this was coming. All we ask is the following:
  • you need to have been a Casinomeister member as of midnight last night, so 2400 GMT 19 December 2023.
  • you need to give us some time to arrange for appropriate gifts for you (meaning the casino is allowed to give you the gift given whatever home country you are in).
  • you need to be nice to a stranger and/or a fuzzy creature this holiday season, the more the better.

We've still got lost of prizes to go through so this giveaway will remain open until we run out of prizes.
In other words this is open to all newcomers until we announce that it's closed.
 
Last edited:
Q1: Vave Casino

Q2: Vave. Being an offshore crypto casino, I’m not always in the country when I play there ?. Had a recent withdrawal declined due them detecting multiple accounts for the same IP/device. Naturally I started to write off my withdrawal, but upon contacting online support (immediate responses) and explaining that “I always use a VPN for privacy and security”, my withdrawal was released.

Q3: Being a low roller, I don’t really have much interaction, if any, with customer services. Vave would have to be my answer given my low sample size.

Q4: @L&L-Jan. Although I don’t play at any of his casinos, and despite the fact that I’ve challenged his position in a couple of threads in the past, I can see he is regularly active on CM and is always helpful to others. Pity he doesn’t rep for a UKGC licensed casino that has max RTP across the board ?

I’m UK based.
 
Thanks for participating guys, your entries have been noted. ???? ;)

- Max
 
Many thanks for this opportunity and Merry Christmas!

My response is as follows....

  • Q1: What was your Best Casino in 2023? - Videoslots - The casino I use the most and All British Casino, my recent promotion from Jan gave me LOADS of play time which is what it is all about
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? - Had to reverify at VS due to expired driving licence, dreaded the whole thought of it but it was quick, painless and stress free
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? L&L and Lottomart, having two of the most responsive reps here at CM who've stuck around for years speaks volumes
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? @L&L-Jan and @Mark_Lottomart - As mentioned above they're here constantly, they offer promos constantly and solve issue after issue in timely manners, not only that but they contribute to other threads not specifically linked to their casinos, such as Jan's Sugar Rush exploits in the screenshot section.
 
FYI Just added another excellent group to the list, Legend Affiliates/Entertainment Software Group. :cheerleader:
I think that's probably it for now. Game on!

- Max
 
  • Q1: What was your Best Casino in 2023? Leo Vegas
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? Lottomart
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? Lottomart
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
  • Yourself Max,Brian and all the mods. Not forgetting Dunover's constant Bonanza battles online. I hope he quits smoking in 2024,or at least buys a lighter that works!
 
  • Q1: What was your Best Casino in 2023?
Sports Interaction
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
Sports Interaction- success breeds happiness. Fast withdrawls ( inside 3 hours most times)
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
No direct customer service Interactions in 2023, except fora DM to LottoMart -Mark here.

Using CM accredited casinos help.
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
Lottomart -Mark and l&l -Jan seem very active. Jan seems like a player too.

Don't forget the Pragmatic rep is a resource too.

Thanks for The PAB process and congrats on the success. Hopefully my future Mega Moolah win gets quickly paid out so I don't need the PAB.
 
Not sure what happenned above - sorry.

Q1 Lottmart for me

Q2 Best experience was the Casinomeister Exclusive promos.

Q3 Best customer servcie is Lottmart - near instant withdrawals

Q4 Mark at Lottomart

I'm a UK player.

Cheers.
 
Q1. Sloto Cash Casino
As a USA player. You know these casinos will vary depending on one's playing jurisdiction.
Q2. Sloto Cash Casino - like their interface and win there most frequently.
Q3. Drake Casino - they check on me best.
Q4. Not had occasion to interact with any reps.
 
  • Q1: What was your Best Casino in 2023?
    For me it would have to be Videoslots, mostly because they're the casino I've played most, and I've cashed out with no hassles. I've had a few technical/account hiccups at VS, but all in all they've done right by me.

  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
    For this one it would have to be iNetBet. I haven't played there much lately but they're always quick to respond to any emails and seem to listen to what their players want.

  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
    I don't have any input on this one. VS support is fast and usually good, but I've had to go to the reps to actually get issues resolved in a few cases.

  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
    @Mr Wild and @Team.Videoslots have both helped me with VS problems, and although I'm new to Lottomart, @Mark_Lottomart seems like a great rep!


  • You need to be nice to a stranger and/or a fuzzy creature this holiday season, the more the better.
    I adopted a rescue puppy! :) Also I'm in Canada. Thanks Max!
 
  • Q1: What was your Best Casino in 2023? - Videoslots
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? - @Team.Videoslots - @Mr Wild
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? - Videoslots

  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? - @Mr Wild


    you need to have been a Casinomeister member as of midnight last night, so 2400 GMT 19 December 2023. - Joined 2018

    you need to give us some time to arrange for appropriate gifts for you (meaning the casino is allowed to give you the gift given whatever home country you are in). - My home country is Sweden

    you need to be nice to a stranger and/or a fuzzy creature this holiday season, the more the better. - Lost my best friend a little cat called Pixie in June this year so now I'm going to pick up a new friend a little cat who needs a good forever home from an animal shelter !!!
 
Question 3- Anna et al at 3Dice.
I'm in the US.
 
Q1. Rollbit.

Q2. My best experience is buying into their nft/profit share scheme which means I haven't had to make one deposit this year, yet play regularly (4-5 times a week.)

Q3. I've had no customer service interactions this year!

Q4. I think l&l Jan is the person I've seen most when I've visited the forum (I've had no interactions with him. Just an observation) ?
 
Nice Xmas giveaway! Here's my answers to the questions :

Q1: What was your Best Casino in 2023?

Probably videoslots, its still the main one I use - although there's a few others that are great like L&L and lottomart and a number of others, videoslots is still my main visit though.

Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?

I can't really go one way or the other, so Id have to say both @L&L-Jan and @Mark_Lottomart

Q3: If you were to pick a casino with the Best Customer Service who would it be?


Hmm. thats a tough one - L&L and Lottomart (Jan and Mark) have both been good on this, but I'd still probably have to go with Videoslots again - simply because my recent experience they helped with a couple of issues I'd had and was resolved quickly with no fuss.

Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?

I can't really go one way or the other again, so Id have to say both @L&L-Jan and @Mark_Lottomart once more.
 
Q1.. brango
Q2…yabby
Q3…yabby
Q4…honestly just joined a day or so ago so prob don’t deserve to win as I don’t know any of them yet. Hopefully I get to pat on the back whoever works on sunrise slots for me though lol .
Hmmm... I think I know you - do you live in Serbia...? :rolleyes:

Q1: Begins with V and ends with slots - have a guess why (after playing there for 9 years)...

VS_RTP_Dec23.jpg

In case you're wondering - I played 50 spins on that Ape Shit and had ONE win. Whereas after just SIX spins on Candy Jars, I hit a 1,067x win :cool:

Q2: Has to be the same again really - never had any serious problems with them. (Their affiliate #*%&£$ is a different story...)

Q3: Same again! I don't play at many different places these days and have very little interaction with CS at any that I do play.

Q4: Has to be L&L Jan... because he promised to buy me as much beer as I can drink in London next February if I vote for him... :cheers:

And I live in ENGLAND! Is that a country??? Seems not at most places I've ever signed up to... :mad:

KK
 
  • Q1: What was your Best Casino in 2023? Videoslots
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? @Team.Videoslots Videoslots helping me with me a stuck bonus round
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? Any from the L&L Brand
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? @L&L-Jan and @Mark_Lottomart Just 2 very sound guys who Cleary care about there job and helping others when they are facing issues from there casinos they represent. Without them both I feel sometimes issues may never get resolved and brushed under the carpet from the main casino.

UK !
 
Last edited:
Maxd!
 
  • Q1: What was your Best Casino in 2023?
Just started playing there, but I would have to say @3Dice. Been an amazing experience so far.
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
Even though I know you are looking for a casino, I have to go with Casinomeister on this one. You guys helped me collect that once-in-a-lifetime hit that we all dream of. Will never forget everything you guys did for me!!!!
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
@3Dice
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
@maxd and @Casinomeister himself for all of their selfless work on my behalf. You guys rock!

USA - Vermont
 
I live in the United States . Kansas to be exact lol .
 
I live in the United States . Kansas to be exact lol .
Yeah - I saw your profile :thumbsup:

It's just that you voted for Brango and Yabby who are both part of the "Extreme Group" who I have been promoting for many a year... ;)

KK
 
  • Q1: What was your Best Casino in 2023? Leovegas
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? Leovegas fixed several bonus redemption issues for me and the rewards lately have been good for New Zealand players
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? I would have to say Rizk was the most painfree at getting staff who knew how to resolve the issue but I closed my account there after getting excluded from reel races. Leovegas was a close second
 
Extreme
Extreme, I won $2800 and was paid within 10 minutes!
Extreme all the way, very friendly, helpful responsive staff!
Tawny for sure, what a rock star when it comes to getting you your payouts, she's helped me several times, usually by the next day!
 
Okay here we go and again no surprises in my answers as they will be the same as the nominations for best casino. But more importantly is to thank the staff for the great job on PAB'S and the money they have got back for players. Also thanks to all the casinos and Rep's that have generously offered to contribute prizes.

1. Best casino goes to Lottomart.
2. Best experience goes to Lottomart again. Won what was a good amount for me few months back and the withdrawal went through no problems same as always.
3. Best customer service. Well if we are talking about dealing with live chat etc. None as never had to use them. But if we are meaning speed of withdrawals , promotions and stuff like that then again Lottomart it is.
4. Best Rep's. Oh wonder who I will put lol. Okay for representing their brands and for actually just joining in with the community and posting regularly on different threads as well as dealing with their casinos has to be @Mark_Lottomart and @L&L-Jan . Marks just probably the best the forum.has ever had and tho never dealt with Jan he's always here helping and posting. Tho should also mention a non Rep as let's face it @Mr Wild is the one that sorts stuff and always tries to explain things for Videoslots when the actual Rep just posts standard answers.
 
Q1:Bitstarz
Q2:Bitstarz
Q3:Bitsataz
Q4:I would give all of them a pat on the back for all doing a great job, my country is USA
 
  • Q1: What was your Best Casino in 2023? Wildz / Rootz LTD
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? Wildz / Rootz LTD
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? Mr Green Casino
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? @Mr Wild
 
  • Q1: What was your Best Casino in 2023? - Yeti.
  • Q2: What was your Best User Experience -- Hyper (Had my old address listed and it was sorted out straight away), and a speedy withdrawl to boot..
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? - L and L Casino's allways fast with response.
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? Goes without saying really.... L and L Jan and Lotto Mark for allways doing something for the community.. You guy's are great :)
 
  • Q1: What was your Best Casino in 2023? Videoslots
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? Videoslots
  • Q3: If you were to pick a casino with the Best Customer Service who would it be? Videoslots
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023? Videoslots
UK-based :thumbsup:

My answers are a bit skewed because I only play at one site these days. The reps on here for VS, @Team.Videoslots and @Mr Wild do a good job of keeping the two VS threads alive, trying to answer everyone's questions and dealing with some of the persistent moaners - so fair play to them! ?
 
  • Q1: What was your Best Casino in 2023?: Videoslots, its the site i use most frequently, very rare to enocunter issues. Shout-out also to the Betsson group and Vera&John for still keeping the rtp at 96% despite most other sites having a limbo competition to see how low they can go.
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023? -
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?: Videoslots and Betssongroup both have good support, usually quick to get ahold o someone and they seem to be knowledgeable for the most part.
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?: Ill go with the usual suspects, @L&L-Jan , @Mark_Lottomart @Mr Wild and also @Jelena_PragmaticPlay . Being helpful and active on the forum goes a long way, so far Jelena is the only one that has released a dancing video but i fully assume its only a matter of time before Jan, Mark and Mrwild follow suit. Looking forward to it. ;)

Not sure If Swedes are eligible to win a prize considering the rules regarding bonuses on the Swedish market, but you never know, they say Sata Santa works in mysterious ways.
6.gif
 
Last edited:
I am honored to participate in this giveaway! It has been a fun 20 years here at CM i have been a member of this forum. So to my anwers.

1. Best casino: Leovegas
2. I got several promotions from them , and just enjoyed the overall user experience. Games were hot too, and won some money. I thanked them in chat a few times.
3. I think that would also be Leovegas because they have sorted all problems i have had with the casino.
4. Its not exactly casino rep, but i would pick @Jelena_PragmaticPlay , but its close , since its a gaming operator personnel. But as a casino rep i would pick @L&L-Jan .

Thanks again for year 2023 at CM!

I am from Finland @maxd
 
1) Most of my 2023 play was focused on Rootz brand so Wildz and caxino are probably in the top.

2&3) Likely also wildz/caxino. It's harder to remember the good things over the frustrating experiences.

4) @L&L-Jan and @Mark_Lottomart

While i don't play a lot at their brands, they have the most visible forum presence from what I've seen. Seem like two nice fellas that are engaging with the community constantly.

Oh yeah my country is Finland
 
Last edited:
I had a successful PAB on here, really appreciated it!
I'm from the Netherlands.
  • Q1: What was your Best Casino in 2023?
    Leovegas, instant withdrawal and a lot of slot providers
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
    Leovegas, instant withdrawals, no matter how big ;)
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
    Leovegas, very helpful and trying to fix things for you while in chat. Never had any better.
  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?
    Nobody, no good interaction with a rep on here (probably because it's mostly UK)
 
  • Q1: What was your Best Casino in 2023?
winz casino <3 @Winz.io casino
  • Q2: What was your Best User Experience -- meaning they did you right and you'd thank them for it -- in 2023?
  • Again Winz @Winz.io casino
  • Q3: If you were to pick a casino with the Best Customer Service who would it be?
  • and again winz @Winz.io casino , they have been really wonderful and enjoyed playing there

  • Q4: You guys know the casino reps we have here on the forums, so who in particular would you want to pat on the back for a job very well done in 2023?

  • juri from @Winz.io casino and Vs rep @Team.Videoslots they both been great if any issue they sort it out very promptly the best thing is even if we dont Pm or let it go they contact us if we ever mention about in forum by opening up a pM Thats too good . but for this award i will pick @L&L-Jan and @Mark_Lottomart bcs they do the same and they stand up for the community. a good example will be there was a competition in forum and the casino rep was missing by the time the results were announced . mark whole heartedly announced he will deliver the prize and jan too ,thats how good these ppl are (sad that i cant play both casinos as much as i want for other reasons)
been in CM for too long and i amde my first PAB this year it was an old case and had no hope, but wa spleasently surprised by the effort @maxd put on it , its just an awesome team

heats off to all the guys <3
 
I’m a bit late with this!

1. Conquestador

2. Conquestador- I had 3 withdrawals back to back 2 on a Saturday one on a Sunday. The two on Saturday I requested in the wee hours of the morning. One for $5000 one for $1000 (my limit was $5000 per withdrawal) I went to sleep and a few hours later woke up and checked my email to see that they had been deposited, went to sign into my bank account and I was locked out. Had to call my bank, they said my account was locked due to too many sign in attempts. And then told me I had to go into the bank on Monday to get a new card and get my account unlocked. That withdrawal I made on Sunday for another $5000 I sent to my other bank with no issues whatsoever. On Monday, I went into my bank to try to get it resolved. That turned into a month-long process with my bank and them blaming Gigadat and Conquestador. The $1000 dollar transfer had gone through with no problem, but the $5000 transfer had flagged. My bank kept telling me that Gigadat had retracted the payment. I finally got fed up after numerous calls to customer service at my bank and Gigadat and trips to my local branch, I finally emailed Conquestadors customer service and within two days I’m contacting them. My account was unlocked and the $5000 was released.

3. Conquestador

4. Honestly I’m not familiar with the reps on here. But Nikolai @Conquestador was a HUGE help to me!!

And I’m located in New Brunswick Canada!
 
This is fun :)

1. My best Casino Is Bitstarz, always :)

2, Bitstarz has allowed for me to withdraw all my winnings many times from no deposit free spin wins that went over the $100 limit. I never asked, they always offered. I thought that was generous.

3. Bitstarz again, customer service is outstanding. Always there when I need them and super friendly.

4. Olle from Bitstarz of course, he handles complaints professionally and always works on trying to make everyone happy.

From Australia

Merry Xmas everyone :cheers:
 


Write your reply...

Users who are viewing this thread

Accredited Casinos

Read about our rating system and how it's done.
Back
Top