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Poll What are the Five Most Important Features of an Online Casino?

What are the Five Most Important Features of an Online Casino? PICK FIVE!

  • Payout Speed

    Votes: 248 88.6%

  • Strength of Licencing

    Votes: 111 39.6%

  • Responsiveness to Complaints

    Votes: 126 45.0%

  • Experience of operators

    Votes: 40 14.3%

  • Engagement with our community

    Votes: 61 21.8%

  • Bonuses & Offers

    Votes: 122 43.6%

  • Software & Games

    Votes: 152 54.3%

  • Security

    Votes: 96 34.3%

  • Withdrawal Limits

    Votes: 48 17.1%

  • Sign up Speed

    Votes: 17 6.1%

  • RTP available for all games

    Votes: 151 53.9%

  • Customer service

    Votes: 155 55.4%
  • Total voters
    280
Status
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The Dude

The Dude

The artist formally known as Casinomeister
Hall Of Fame Awardee Shield Meister
Joined
Jun 30, 1998
Location
Bierland
I am working on the reviews a bit and I'm adjusting the star system which shows the most important attributes of an online casino. Mine are the following:
  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Experience of operators
  • Engagement with our community.
....amongst others.

I have created this poll to see really what your ideas are in this. Some things I have left out - since they are pretty subjective and may or may not pertain to everyone like speed of SOW processing, (which is reviewed elsewhere).

So what say you? What is important to you. Please choose five, and if you think of something else I haven't covered, please let me know. Thanks!
 
Nate said:
One of the most important things alongside Payout speed is the RTP on offer. Please add that as many players are influenced by this when signing up.
Click to expand...
Yes, as this is now an issue it's well worth adding this option, nobody wants watered-down beer, right?
 
In the past I would have included in my votes Strength of Licencing but I really feel the UK has by now done a terrible job of all but destroying what was at one time an enjoyable thriving industry. And it is only going to get worse - much worse. I await the opening of legit offshore casinos without all the ridiculous restrictions now imposed by the fabled UKGC. I think an option on this should have been about RTP as that is certainly a consideration for many now - finding casinos who do offer the higher RTPS unlike sadly many formerly great brands who now force the lower or lowest rtps they can on the players.
 
5 perks/picks isn't enough! :D
Mine were
  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Bonuses and Offers
  • Software and Games
The above in no particular order: Loyalty falls under Bonuses and offers in this case..
\
Responsiveness to complants also entails support in general for me, prefer 24/7 chat of course but i'm fine with office hours too, as long as there is a mailbox or something to that tune, that at least gets checked daily.

Last but certainly not least: Engagement with our community... it's a BIG plus, but i wouldn't shove off a Casino that meets all my demands, just because they didn't engage :)
 
The RTP bar would probably have been a bit longer as many, including myself, voted before the option was added. It stills seems to be a popular one though.
 
I would have had customer service in there too. I know it can be subjective but there are some notably poor customer service centres out there, and I tend to avoid them as much as possible, unless I'm fairly sure I won't have to contact them. Entain customer service, as an example, is so bad they may as well just remove it completely.
 
Exact same. Liscensing has become a tool to fool players with intrusive bs and more excuses for an illusion of so called security.
 
RTP easily available ( viewable like unibet,coolbet,skolcasino,21casino)
Very few or lack their of pending complaints ,
Who cares about a license now a days either a casino pays when you win or they don't , obvious answer there.
Withdrawal and Pending Times*** This is ridiculously important for me now a days one reason I don't play at white hat casinos as much as I probably should but have been working on that.
Document acceptance should be transparent with an upload system via website and Documents should be approved or disapproved within 24hrs and if disapproved it should state Why, and how to correct it.
 
dunover said:
The RTP bar would probably have been a bit longer as many, including myself, voted before the option was added. It stills seems to be a popular one though.
Click to expand...
I added it, and you should be able to change your votes.
 
Casinomeister said:
I added it, and you should be able to change your votes.
Click to expand...
Are there new recently updated reviews of both accredited grey zone and new casinos yet? I've been scrolling the same reviews that haven't been updated in months or years (well atleast according to the post review Date) looking to find 2 new solid casinos and your reviews are very helpful in that matter.
When they are fresh;p
 
RTP on offer is far and away THE most important factor.
We all know (or should by now) how a couple of % reduction in TRTPs has a MASSIVE impact on our play-time :mad:

Games Available is my second choice - I want to play the games I like, not just play any old shite for the sake of it.

Looks like I'm one of the very few who didn't vote for Cashout Speed. Yes that's a nice to have - but doesn't make my personal top 5.
Maybe because I don't very often make it to that point :p

KK
 
blissgxng said:
Are there new recently updated reviews of both accredited grey zone and new casinos yet? I've been scrolling the same reviews that haven't been updated in months or years (well atleast according to the post review Date) looking to find 2 new solid casinos and your reviews are very helpful in that matter.
When they are fresh;p
Click to expand...
We are in the process of redoing most if not all of the reviews. This takes some time so please be patient. But most have been updated recently :D
Unibet Casino Review
PlayOJO Casino
Casino Friday Review
Slotum Casino Review

So maybe you are looking at some obscure ones - I don't know.
 
Speaking for myself, I don't mind if RTP is not displayed fully, it's variable versions of the same-titled slot I disagree with.

I see it as predatory to be honest, like pulling the wool over someone's eyes, in this case, the someone is the millions of unsuspecting customers thinking they're playing the same game. The possible social implications are mind-bending and it's not responsible. If it were not for variable versions there wouldn't be much of an argument apart from 'buyer beware'.

Secondly, it's the terms for me. Even now casinos use terms to delay withdrawals under the UKGC's eyes; cannot withdrawal without cancelling a bonus but live chat are unavailable or cannot speak to the right team until after the weekend - happened only last week.

But, I chose the closest to those two points and the first outstrips all by a million miles - I only want to play the best slots, nothing else really matters.

RTP
Customer Support (meaning t&cs)
Withdrawal Limits (probably won't hit them but if do, I don't need hassle)
Software and Games (again RTP and also unreliable sites are a big put off)
Payout Speed (only one reason to stall with today's methods)
 
If the slots had to be called Starburst-96, Starburst-94 etc people would probably start to wonder what the number represents.
Easier to just 'hide' it in the helpfile where only a small percentage of players bother to look.
 
Last edited:
SpinUk said:
RTP - obviously most important
Payout Speed - encompassing a swift SOW
Engagement in our community - if anything goes wrong.

its looks so simple right - and should be - but how many Casino’s here encompass all three. A couple have two of these three.
Click to expand...

Unibet?
RTP - Highest
Payout speed - instant
Engagement - reps answer PM's quickly and seem to always sort things quickly
 
For me

RTP - open and transparent. I will add it is the level of RTP that is important as well. These joke sites offering PnG games at 91% (or Worse) should be castigated and thrown to the lions.

I might be tempted to add payout time scale consistency. I play on Mr Green as it offers best RTPS (to my knowledge anyway) and my payouts - Although they charge for the privilege - are confirmed and processed within seconds - and you are never faced with the waiting games many other sites live for. For some sites one day a £100 withdrawal takes 4 hours, yet a similar withdrawal two days later takes three days - why? Less game choice... but IMO far outweighed by the positives.
 
Casinomeister said:
I am working on the reviews a bit and I'm adjusting the star system which shows the most important attributes of an online casino. Mine are the following:


So what say you? What is important to you. Please choose five, and if you think of something else I haven't covered, please let me know. Thanks!
Click to expand...
This might be a part of 'strength of licensing' but I would appreciate a list of countries where the casino is licensed to operate,
i.e. Sweden, UK, Spain, France, Italy, Germany, Netherlands.
 
Trustworthiness! I always feel
it is hard to trust casinos. I am so thankful for Casinomeister to help us feel more confident in those you approve!
 
Given the current situation the casino industry is in, i will not be signing up to any casino, anytime soon.

Given dat, my choices are:-
1. Swift withdrawal, with no bs attached.
2. Prompt & efficient customer service.
3. Strength of licensing.
4. Bonuses with no hidden tricks.
5. Rtp on all games to be displayed clearly(this issue must be made compulsory).
 
Last edited:
What about SOW ******** until your/mine 3rd cousin conection or out-of-marriage sex?!

It's clear that casino online management is also deeply concerned with who I fuck or fucks me, they care about my well being beacuse they are real emphats and altruists (people who owns casinos are WELL KNOWN ALTRUISTS, you know that yes?) .

Will my SWIFT look like laundering ENORMOUS 900 EUR if I pay prostitute with credit/debit card or bank wire payment?!

Even Google or Facebook don't hit so deep and hard like online casino SOW requests...ridiculous!
 
Payout Speed
Software & Games
Withdrawal Limits
RTP available for all games
Customer service

Payout speed is king in 2021. If it isn't instant or near instant, then shame on the casino.
Any casino can offer instant payouts if it wants to. It provides instant gratification to players and shows that the casino cares a little..
24/48 hours or longer is just hopes you'll play it back, which isn't really looking out for the player's best interest of providing the ultimate
gaming experience.
 
Last edited:
In my opinion here are the top five most important features of an online casino and being a UK player my opinion is based on the UK market, but can probably be applied to some other areas

#1 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#2 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#3 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#4 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker
#5 When it comes to KYP and SOW being treated like an adult and not a potential criminal / fraudster/ rule breaker

Ad infinitum!
 
#1 Are their servers tagged - if not, nothing else matters. And we know by court documents and Swede owned casinos that have brought this up many in Malta are not. And those in position of authority are paid handsomely to turn a bind eye.
 
  • Payout speed - could understand when it was stalled when 'Reverse Withdrawal' was possible or to minimise AML but - seriously ? - all transactions held for 24-72 hours ??
  • Strength of Licencing - No teeth. Would also like to see Governments stepping in to prevent gambling to non-native-licenced outfits
  • Software & Games - It's got to have entertainment otherwise we might just as well flip a weighted coin.
  • RTP available for all games - It's a faff to go checking all the time and I suspect that the quoted RTP is 'minimum' rather the fixed actual that a casino can select on session startup.
  • Customer Service - Yes, lets have human interaction rather than 10 INPUT A$;20 PRINT "LET ME JUST LOOK THAT UP FOR YOU";30 PRINT "I'M SORRY, I WILL HAVE TO ESCALATE TO MGT";40 GOTO 10
Just my thoughts. I actually prefer seeing what comment @dunover will come up with next than yet another four-reel feature tease on DHV :)
 
Bunbu said:
What about SOW ******** until your/mine 3rd cousin conection or out-of-marriage sex?!
Click to expand...
SOWs will be covered separately in the reviews - I'm trying to keep the top most important things universal since SOW doesn't apply to everyone. :D

Fridayhigh said:
#1 Are their servers tagged - if not, nothing else matters. And we know by court documents and Swede owned casinos that have brought this up many in Malta are not. And those in position of authority are paid handsomely to turn a bind eye.
Click to expand...
Care to go into more detail about this? :D Thanks!
 
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
 
I added Software & Games because of the demise of Video Poker/Poker games at some operators. Nothing but slots - boring, boring boring.
 
hattrick said:
What surprises me is that only 15% of players care about withdrawal limits. What if you win a lot and then you realize the casino only pays out €500 daily? Or if you play with a deposit of €2000, it takes four separate days to even get your deposit, not talking about the winnings. Ideally I want absolutely no withdrawal limits. But I agree with others about payout speed importance, it's really annoying to see a two day waiting period in casinos, then two extra days of checking before processing and then another 2-3 days waiting for it to arrive - with weekends this can take even 10 days with some casinos. Then when I play in my country online casinos, I can have the withdrawal in my bank account in literally two (2) hours since I click withdraw.
Click to expand...
A lot of people replying are from the UK where there are no limits, so probably a lot to do with that.
 
Mine are the following:

  • Payout speed
  • Strength of Licensing
  • Responsiveness to complaints
  • Experience of operators
  • Customer service.
... :) betsafe will let go of my money soon :) and I will be able to sleep well again ! :thumbsup::thumbsup::thumbsup:
 
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
 
(edited out because colin told me I cant post about my problem here)

Payout speed is very important to me and my problem with Betsafe withdrawals is making me very anxious.
J.F.
 
Last edited:
VismundCygnus said:
Surprised so many people care about Payout Speed so much! Guess im spoiled always expecting it to be fast but even if I think its beneficial it doesnt take weeks, I wouldve never put it near something as important as security or having good software and games. You can easily tell the casinos have done this poll too since Pay out speed has always been the main tagline of so many casinos in every advert.

I realize I'm definitely an oddball though, because sign up speed is important to me and probably the biggest reason I only play on the same old casino.
Click to expand...
Its just a great feeling to see the money in your account after hitting that big/ decent win I suppose... I don't mind waiting either , I participate in comps on any casinos but lets say if I just want to play the games , I would rather play on leo or unibet over Vera n john or 21casino
 
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