What happens if you dont complete SoW?

[xSlotxSlotxSlot]

Hi guys, hope youre all well.

What happens to your pending withdrawals (€2.5k) if you dont complete the SoW? Ive been trying for days now and i simply cant get through with them. Its never enough it seems, even though its a very reputable brand (also on here).

Please let me know, thanks

 

[GamblingLawyer]

You run the risk that your funds are never paid out. Different companies take different approaches to this but strictly speaking if there is a suspicion that the funds are proceeds from crime then the company can not pay out without incurring liability themselves. Long story short - if it's a regulated operator be ready to complete SOW for your funds. You will eventually get them if everything is above board

 

[justdoit]

Hi guys, hope youre all well.

What happens to your pending withdrawals (€2.5k) if you dont complete the SoW? Ive been trying for days now and i simply cant get through with them. Its never enough it seems, even though its a very reputable brand (also on here).

Please let me know, thanks

 

[SpinUk]

You run the risk that your funds are never paid out. Different companies take different approaches to this but strictly speaking if there is a suspicion that the funds are proceeds from crime then the company can not pay out without incurring liability themselves. Long story short - if it's a regulated operator be ready to complete SOW for your funds. You will eventually get them if everything is above board

“Lawyer”…

Wrong - the Casino must either pay you back all net deposited funds (including losses) or make a complaint to the NCA who will investigate.

A reasonable suspicion would be required to report a case to the NCA. Reasonable suspicion is not a refusal to provide bank statements or other personal information.

How long can they sit on it? That would be 30 days and no more before they do the report. Longer and they are breaking these money laundering rules themselves:

You do not have permission to view link Log in or register now.

Either way you will get your money.(providing you are not actually money laundering).

You do not have permission to view link Log in or register now.

• if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer
• if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter
• funds should be refunded back to the originating account, and:
• there should be appropriate risk mitigation
• where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds.

 

[Mr_Slot5]

“Lawyer”…

Wrong - the Casino must either pay you back all net deposited funds (including losses) or make a complaint to the NCA who will investigate.

A reasonable suspicion would be required to report a case to the NCA. Reasonable suspicion is not a refusal to provide bank statements or other personal information.

How long can they sit on it? That would be 30 days and no more before they do the report. Longer and they are breaking these money laundering rules themselves:

You do not have permission to view link Log in or register now.

Either way you will get your money.(providing you are not actually money laundering).

You do not have permission to view link Log in or register now.

• if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer
• if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter
• funds should be refunded back to the originating account, and:
• there should be appropriate risk mitigation
• where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds.

It’s amazing how many people seem to think a casino can withhold your funds indefinitely. They cannot, as the legislation above clearly states.

 

[pinnit2014]

There's also the key word(s): 'reasonable suspicion'

Hard to know how a casino can suddenly manifest reasonable suspicion when arbitrary thresholds are set, a withdrawal is pending from a ten quid deposit etc.

 

[gonzo fonso]

if one is not prepared to send SOW/SOF for whatever reason then close your account,by law they have to pay any outstanding monies,why doesnt a casino ask for SOW/SOF when you sign up ???

 

[satchnz]

if one is not prepared to send SOW/SOF for whatever reason then close your account,by law they have to pay any outstanding monies,why doesnt a casino ask for SOW/SOF when you sign up ???

It’s because they don’t want to scare you off from depositing (and most likely losing) your money. But if they have to give you money back, they’ll do what they can to stall and/or not pay. Sounds like I am describing a trap.

 

[L&L-Jan]

Hi guys, hope youre all well.

What happens to your pending withdrawals (€2.5k) if you dont complete the SoW? Ive been trying for days now and i simply cant get through with them. Its never enough it seems, even though its a very reputable brand (also on here).

Please let me know, thanks

Technically that should be released if no concerns, if there are concers it would result in a report to the national crime unit, who will advice how to proceed.
What are you running in to? Are there requests you cant fullfil?

 

[justdoit]

Hi guys, hope youre all well.

What happens to your pending withdrawals (€2.5k) if you dont complete the SoW? Ive been trying for days now and i simply cant get through with them. Its never enough it seems, even though its a very reputable brand (also on here).

Please let me know, thanks

I get ask for sow all time I refuse all they can do pay me and close my account, more we refuse more complaint Casinos make to UKGC to stop asking for stupid doc, I find it high risk now to play in UKGC casinos if you win over £2000 is good chance they will start asking lot of doc and making you life hell, for now I feel save to play in crypto casinos

 

[GamblingLawyer]

“Lawyer”…

Wrong - the Casino must either pay you back all net deposited funds (including losses) or make a complaint to the NCA who will investigate.

A reasonable suspicion would be required to report a case to the NCA. Reasonable suspicion is not a refusal to provide bank statements or other personal information.

How long can they sit on it? That would be 30 days and no more before they do the report. Longer and they are breaking these money laundering rules themselves:

You do not have permission to view link Log in or register now.

Either way you will get your money.(providing you are not actually money laundering).

You do not have permission to view link Log in or register now.

• if CDD cannot be completed, then the operator must proceed in line with regulation 31(1)(c) and terminate the existing business relationship with the customer
• if funds are to be repaid, then the amount repaid should consist of all funds owed to the customer at the point that the threshold was reached, plus all deposits made at that point and thereafter
• funds should be refunded back to the originating account, and:
• there should be appropriate risk mitigation
• where it is suspected that the funds are the proceeds of crime, remote casino operators should submit SARs or seek a defence (appropriate consent) before refunding any of the funds.

The Casino can not inform you that they have made a complaint to the NCA and all the funds will be withheld.
The misconception is that a casino is forced to pay when you tell them to close your account. It doesn't work like that.

The Gambling Commission requests all operators to pay all balances to players at the moment of self-exclusion but AML law says that the operator will be held liable if it pays out and they were proceeds of crime. Casinos who know this will not pay out until the suspicion is removed.

If the Gambling Commission wanted to change this they would give fines for not paying out speedy withdrawals rather than for ML offences

 

[satchnz]

The Casino can not inform you that they have made a complaint to the NCA and all the funds will be withheld.
The misconception is that a casino is forced to pay when you tell them to close your account. It doesn't work like that.

The Gambling Commission requests all operators to pay all balances to players at the moment of self-exclusion but AML law says that the operator will be held liable if it pays out and they were proceeds of crime. Casinos who know this will not pay out until the suspicion is removed.

If the Gambling Commission wanted to change this they would give fines for not paying out speedy withdrawals rather than for ML offences.

How does this fit with UKGC regulations where it states that a withdrawal cannot be held due to SOW checks where those checks could have reasonably been undertaken at an earlier stage?

 

[justdoit]

How does this fit with UKGC regulations where it states that a withdrawal cannot be held due to SOW checks where those checks could have reasonably been undertaken at an earlier stage?

I got ask yesterday about SOW, I open new account in slotsmillion casino deposit £50 cashout £30 to find out how fast their payment is, got email send Id other bs got full verified, next day got 30 free spins won like £9 made it to £180 after wagering 48x, I ask for £150 cashout 2 hrs later got hit with SOW, I refuse to send any doc about sow, they paid me and closed my account...PS we should all get together refuse their SOW BS we all deposit from bank, we all read get check by bank before we deposit to casinos, yes if you go crazy and deposit same casino same day 4-5 times just give them time out for 2 weeks,or make limit deposit on average what they spend last year only one deposit a week, end of the day casinos will lose their costumers for UKGC bs

 

[SpinUk]

The Casino can not inform you that they have made a complaint to the NCA and all the funds will be withheld.
The misconception is that a casino is forced to pay when you tell them to close your account. It doesn't work like that.

The Gambling Commission requests all operators to pay all balances to players at the moment of self-exclusion but AML law says that the operator will be held liable if it pays out and they were proceeds of crime. Casinos who know this will not pay out until the suspicion is removed.

If the Gambling Commission wanted to change this they would give fines for not paying out speedy withdrawals rather than for ML offences

Even if the Casino does submit a SAR, the NCA has to make a decision to investigate within 7 days, if it declines the Casino has to return funds.

Are you seriously considering that the vast majority of delays that are longer than this are due to the NCA undertaking to investigate that case?

Out of interest, what size of deposits on average/scenario do you consider the NCA would consider worthy of investigation?

Or is it that the Casino is just sitting on their hands and chancing their luck the player will just give up and go away.

 

[SpinUk]

Good casino grifting example of the below:

 

[SpinUk]

I got ask yesterday about SOW, I open new account in slotsmillion casino deposit £50 cashout £30 to find out how fast their payment is, got email send Id other bs got full verified, next day got 30 free spins won like £9 made it to £180 after wagering 48x, I ask for £150 cashout 2 hrs later got hit with SOW, I refuse to send any doc about sow, they paid me and closed my account...PS we should all get together refuse their SOW BS we all deposit from bank, we all read get check by bank before we deposit to casinos, yes if you go crazy and deposit same casino same day 4-5 times just give them time out for 2 weeks,or make limit deposit on average what they spend last year only one deposit a week, end of the day casinos will lose their costumers for UKGC bs
View attachment 171633View attachment 171634

Case in point

 

[satchnz]

I got ask yesterday about SOW, I open new account in slotsmillion casino deposit £50 cashout £30 to find out how fast their payment is, got email send Id other bs got full verified, next day got 30 free spins won like £9 made it to £180 after wagering 48x, I ask for £150 cashout 2 hrs later got hit with SOW, I refuse to send any doc about sow, they paid me and closed my account...PS we should all get together refuse their SOW BS we all deposit from bank, we all read get check by bank before we deposit to casinos, yes if you go crazy and deposit same casino same day 4-5 times just give them time out for 2 weeks,or make limit deposit on average what they spend last year only one deposit a week, end of the day casinos will lose their costumers for UKGC bs
View attachment 171633View attachment 171634

So you are saying that you got asked for SOW after only one single deposit of £50??

 

[pinnit2014]

So you are saying that you got asked for SOW after only one single deposit of £50??

Wouldn't surprise me - Platin SOW'd me for 500 i think: less than the new I Pad i just got

 

[justdoit]

So you are saying that you got asked for SOW after only one single deposit of £50??

yep and I cashout £30 so total I spend with casino was £20, next day got luck from free spin won £150,to be fare I refuse sow they told me we will pay you but is chance they will close your account, they did pay me and close my account right away

 

[satchnz]

yep and I cashout £30 so total I spend with casino was £20, next day got luck from free spin won £150,to be fare I refuse sow they told me we will pay you but is chance they will close your account, they did pay me and close my account right away
View attachment 171708

Blatant misuse of the regulations. UKGC doesn’t give a fuck.

 

[justdoit]

Blatant misuse of the regulations. UKGC doesn’t give a fuck.

from all this bs regulation only Casinos will lose big time, but Casinos are scared to even get together and talk to UKGC and deal with problem, or maybe Casinos got something to hide and they dont want UKGC to go deep on their files
well good bye UKGC casino welcome crypto casinos ?

 

[GamblingLawyer]

How does this fit with UKGC regulations where it states that a withdrawal cannot be held due to SOW checks where those checks could have reasonably been undertaken at an earlier stage?

To rephrase that requirement - "A withdrawal can be held if the SOW check request could not have reasonably been made at an earlier stage"

Casinos are constantly being assessed by the Gambling Commission and they do not ever highlight this as an issue.

I'm quite sure the Casinos themselves would rather they never have to ask for any documentation and let players play and lose the funds.

 

[satchnz]

To rephrase that requirement - "A withdrawal can be held if the SOW check request could not have reasonably been made at an earlier stage"

Casinos are constantly being assessed by the Gambling Commission and they do not ever highlight this as an issue.

I'm quite sure the Casinos themselves would rather they never have to ask for any documentation and let players play and lose the funds.

I’m afraid there are many reports of casinos requesting SOW to slow down payment of withdrawals, and they clearly aren’t due to money laundering nor affordability checks. And of course the casinos and UKGC aren’t going to discuss such practices. This impacts the player only, and the UKGC couldn’t care less about the player.

@justdoit has an example above of the abuse of these regulations…

 

[justdoit]

I’m afraid there are many reports of casinos requesting SOW to slow down payment of withdrawals, and they clearly aren’t due to money laundering nor affordability checks. And of course the casinos and UKGC aren’t going to discuss such practices. This impacts the player only, and the UKGC couldn’t care less about the player.

@justdoit has an example above of the abuse of these regulations…

here is new one this morning I never even made deposit on this casino

my respond p.s till now only Malta casinos they asking sow doc, non off well know UK casinos like betway bet365 are asking about Sow

 

[dec2008mcl]

To rephrase that requirement - "A withdrawal can be held if the SOW check request could not have reasonably been made at an earlier stage"

Casinos are constantly being assessed by the Gambling Commission and they do not ever highlight this as an issue.

I'm quite sure the Casinos themselves would rather they never have to ask for any documentation and let players play and lose the funds.

‘Casinos are constantly being assessed by the Gambling Commission’ ?…stop talking bollix and change ur name you clown.

 

[Mr_Slot5]

First time I swear and mean it: STFU!
Our next assesment is coming in 3 weeks, last assesment was 6 months ago!

They’ve done so much damage to the enjoyability of gambling in the UK. It has been death by 1000 cuts to the industry. The removal of auto play has probably riled me the most, utterly brain dead move.

The thing that worries me is that we’re heading in the direction of a total ban on gambling, or at least a situation where only the well off are allowed to gamble. Gambling can be traced back to around 3000BC yet these commissions seem intent on destroying it within a decade.

Casinos have to shoulder some of the blame too as they’re rolling over and being completely complicit in the demise.

 

[L&L-Jan]

They’ve done so much damage to the enjoyability of gambling in the UK. It has been death by 1000 cuts to the industry. The removal of auto play has probably riled me the most, utterly brain dead move.

The thing that worries me is that we’re heading in the direction of a total ban on gambling, or at least a situation where only the well off are allowed to gamble. Gambling can be traced back to around 3000BC yet these commissions seem intent on destroying it within a decade.

Casinos have to shoulder some of the blame too as they’re rolling over and being completely complicit in the demise.

I can guarentee one thing:
Over-regulations might kill gambling. Unregulated gambling will become the winner.

You all Just need to start stacking some SATS and hodle

Are you worried about governments disrupting gambling? I'm more worried about them disrupting society, and to be fair, this is currently happening.

 

[paul7388]

Will not matter by next year anyway.

There will be no need for SOW. The casino will just have to look and go hey they can afford the power to switch their laptop on so they must have money.

 

[Mr_Slot5]

I can guarentee one thing:
Over-regulations might kill gambling. Unregulated gambling will become the winner.

Agree, and you can almost see it now…the commissions walking away from the wreckage with their hands above their heads saying ‘well we tried our best’.

It’s all so predictable, that’s the frustrating thing. Any half decent consultant would tell them the same.

 

[The Dude]

I moved the embarrassingly over the top comments to a separate thread and stuck it in the attic. It's a crying shame that here we have a seriously informative thread about the problems with SOW that gets marred by such childish behaviour. What is wrong with you?

These threads are read not only by players - but by people who might actually be able to make a change or that have decision making power. How do you think the UKGC or Maltese administrators will react when reading this? And don't think they don't.

And that shameful display is not only turn off - it clearly violates our rules and standards here.

/derail

 

[satchnz]

These threads are read not only by players - but by people who might actually be able to make a change or that have decision making power. How do you think the UKGC or Maltese administrators will react when reading this? And don't think they don't.

There is no sarcasm intended in this reply but do you seriously believe that the UKGC read these threads? And do you honestly believe that they factor aspects of what they read into their decision making?

 

[dunover]

There is no sarcasm intended in this reply but do you seriously believe that the UKGC read these threads? And do you honestly believe that they factor aspects of what they read into their decision making?

The former yes. The latter, most certainly no.

 

[dec2008mcl]

I moved the embarrassingly over the top comments to a separate thread and stuck it in the attic. It's a crying shame that here we have a seriously informative thread about the problems with SOW that gets marred by such childish behaviour. What is wrong with you?

These threads are read not only by players - but by people who might actually be able to make a change or that have decision making power. How do you think the UKGC or Maltese administrators will react when reading this? And don't think they don't.

And that shameful display is not only turn off - it clearly violates our rules and standards here.

/derail

Calling someone diseased or brain damaged is a bit more than over the top, especially coming from someone so prominent in the industry. And no the UKGC couldn’t care less what is written on this forum, they know full well about SOWs coming at point of withdrawal and of the delay tactics and have done for a long time, all of which are against their own regs.

 

[The Dude]

There is no sarcasm intended in this reply but do you seriously believe that the UKGC read these threads? And do you honestly believe that they factor aspects of what they read into their decision making?

I don't believe they do - I know they do. Same with folks at the MGA and other jurisdictions. Decision making for them, like any political entity is complex and dire with the usual political posturing and bureaucracy So whether or not they factor these conversations in their thought process is not for me to say. But besides - it's the rest of the crowd as well. Casino operators, software developers, marketers - many of whom are here daily.

And then there is Lord Google.

 

[The Dude]

Calling someone diseased or brain damaged is a bit more than over the top, especially coming from someone so prominent in the industry. And no the UKGC couldn’t care less what is written on this forum, they know full well about SOWs coming at point of withdrawal and of the delay tactics and have done for a long time, all of which are against their own regs.

I dealt with this already. Please do not derail this thread with a continuation of grief. Believe what you want about the UKGC - that is a different topic. This is about what happens if you don't complete a SOW check.

 

[justdoit]

till now all I see casinos are hitting most of low stake players or new account holders ,and most of casinos they start removing 10cent bets, do they keep safe their hight stake players so they can milk their pocket for abet longer?

 

[dec2008mcl]

I dealt with this already. Please do not derail this thread with a continuation of grief. Believe what you want about the UKGC - that is a different topic. This is about what happens if you don't complete a SOW check.

You dealt with it by hiding from public view how casino reps slander people who question their industry. Well done

 

[satchnz]

The former yes. The latter, most certainly no.

If only they cared about the punter

 

[dunover]

You dealt with it by hiding from public view how casino reps slander people who question their industry. Well done

No, he didn't - the vitriol and abuse can still be read here:

Mini meltdown removed from SOW thread. - Casinomeister Forum

It's just been moved to separate the civilised SoW topic from the abusefest it became.

P.S. and locked to prevent any further aggro.

 

[maxd]

... hiding from public view how casino reps slander people who question their industry. ...

One rep had inappropriate words to say about you, this does not a conspiracy make. FWIW there are endless examples on these forums of people "questioning the industry" and it's all there for people to see. Do try to base your accusations on facts and not your own personal moral outrage.

And, as dunover rightly pointed out the OT stuff just got moved into the Attic which, as the subtitle of that forum says -- "An off-topic section where you can post off-topic stuff" -- seems the appropriate place for what was, after all, an off-topic poo-slinging derailment of the original thread.

 

[The Dude]

You dealt with it by hiding from public view how casino reps slander people who question their industry. Well done

I am pretty much done with your acerbic nonsense. Nothing is hidden - and you know this. So far you have been given infractions/warnings no less than four times for troll posts. Disrespecting me, this site, or any of the moderators/staff I have no tolerance for. Your forum account is suspended for seven days. When you return, please refrain from this forum behaviour. Thank you.