William Hill go Cap in Hand to 'Punters'

[Webzcas]

Things are not looking good if you work for William Hill this morning, after a malfunction led to multiple accounts being mistakenly credited with cash totalling millions of pounds.

The result has seen many players cash out large sums of monies before staff at William Hill realised the error! With many players posting about their good fortune on social media.

According to Next.io:

Others posted evidence of huge jackpots being awarded before later being removed by a manual adjustment. NEXT.io understands the accounts in question were then locked pending review, before the Jackpot Drop was temporarily removed from the site entirely.

Email correspondence seen by NEXT.io, shows that William Hill Online has shared its bank account details with affected customers, including sort code and account number, alongside a formal request to return the cash withdrawals.

The email read:

“During a routine review of platform activity, we identified an issue affecting the Jackpot Drop game which resulted in incorrect sums being credited to players’ balances and withdrawals being processed incorrectly.


“As a consequence of this issue, funds were incorrectly credited and, in some cases, withdrawn from a number of customer accounts, including yours, that were not generated through valid or properly functioning gameplay.


“Our review has confirmed that certain balances credited to your account and subsequently withdrawn did not arise from valid gameplay and are attributable to the issue affecting the Jackpot Drop game.”

 

[SYPlayer95]

Been going on since the start of the week I believe.

They circulated emails saying as a goodwill gesture, players can keep 11% of the withdrawals but need to return the other 89%

 

[Mattue]

The two posts I saw those customers withdrew only £700 and the other £2000, but who would do that after winning a quarter of a million?

To me that suggests they knew the slot credited the wrong jackpot amount and were testing to see if they could withdraw in dribs and drabs to avoid an account review.

 

[RobbanBetsmart]

Wow! So you can beat the casino! Must be a hard blow for William Hill. What can they do to get the money back from customers if the refuse to pay back?

 

[SYPlayer95]

Wow! So you can beat the casino! Must be a hard blow for William Hill. What can they do to get the money back from customers if the refuse to pay back?

They would take customers to court.

 

[Webzcas]

Yes and they have far deeper pockets. However, the Next.io article does make this point:

In 2021, a British online casino player won a High Court fight against Betfred after the bookmaker refused to pay out a £1.7m jackpot due to a game “defect”.

Then, in March 2025, a High Court judge ruled a gardener was entitled to a £1m jackpot which Paddy Power had previously contested due to a computer error in an online game.

Here is the

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.

 

[SYPlayer95]

Yes and they have far deeper pockets. However, the Next.io article does make this point:



Here is the

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.

Yes, it was an error with the game, not william hill specifically. I think 888 was also affected.

 

[teckiwi]

Been going on since the start of the week I believe.

They circulated emails saying as a goodwill gesture, players can keep 11% of the withdrawals but need to return the other 89%

That pretty fair is true in cases where players won multiple jackpots etc, not sure its so fair to legit players who thought they got lucky.

 

[RobbanBetsmart]

888 and William Hill have the same owner and I think they will try to get the money back if they can. But if the player didn’t realize something’s wrong I think they will drop it. But it will show how the react if they are a fair company or just greedy

 

[Mr Shine]

That Paddy Power decision was atrocious, the judge was a moron.

In this case my sympathies are with Hills too, mistakes happen, and they've specifically highlited it in their terms. An 11% cut of a big payout that you didn't earn should make anyone happy.

 

[steveh35]

Can't they just make the affected accounts into a minus until people repay it, after all if someone is an addicted gambler they will want to be able to play their again, a bit like when a cash machine spits out money in error you don't get to keep it.

 

[TheAddict]

@steveh35

I assume an addicted gambler will want to gamble that money rather than wave goodbye to it. I can't see an addict being too bothered if in order to do so it meant gambling the money somewhere else.

 

[steveh35]

@steveh35

I assume an addicted gambler will want to gamble that money rather than wave goodbye to it. I can't see an addict being too bothered if in order to do so it meant gambling the money somewhere else.

You don't stop gambling once you have won some money you want to win more and more and the thrill is in the winning not counting how much you have.

 

[TheAddict]

True, @steveh35

But there's a million other sites they can get their fix from. They technically didn't win anything either, though. They've just been handed some free money and basically been told to return it or lose it somewhre else.
Every addict I've ever met in my life, and I've been gambling offline for 35 years, would 100% do the latter with less than 2 seconds of consideration.

 

[Reelsoffun]

Well boo hoo to them lol

If they hadn’t been running super low RTPs for so long maybe the parent company wouldnt be in 1.8 billion of debt.

 

[steveh35]

Man claims he had heart attack when William Hill took back £285,000 jackpot win

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[Webzcas]

Oh dear, rightly or wrongly there is some accountability here on William Hill's part. Talk of a class action suit as well according to that article.

 

[steveh35]

Oh dear, rightly or wrongly there is some accountability here on William Hill's part. Talk of a class action suit as well according to that article.

I am not sure he would win a law suit as surely he can't prove this particular incident caused a heart attack if he was that close to one any shock would have caused one.

 

[ESCJAMIE]

 

[Mr Shine]

Good Moaning Bleugh giving this chancing idiot a platform to whinge.

Mistakes happen, get over it you muppet. Clearly stated circumstance that can happen in terms and conditions. Just do one.