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Do you recognize this credit card descriptor for RTG?

B

BMWSTACK

Ueber Meister
Joined
Nov 26, 2009
Location
US
Great, just saw an unauthorized charge hit my card. It was a small amount of about $4.00 plus the standard international fee that hits later. Here is the code: CRD*EBL*SEAROOTNETWBEIJIN

I have not deposited anywhere recently and I only deposit at very few groups. My first choice is Clubworld casinos. I have seen BEIJIN in their code before.

I have already contacted support there, but they tell me they use so many codes that they could not tell me if it their code.

The most aggravating part of this is now having to worry about more unauthorized charges. I will probably have to shut the card down, which is a real pain.

To see a charge just appear, whether its $4.00 or $500.00, feels like being pick pocketed or robbed.
 
A Google search tells me it's a recurring subscription to "Big & Bouncy" magazine.

You people make me sick.

On a more helpful note, if you are saying that part of of the descriptor code has been used by a casino you use previously - it's worth asking them to do some more digging as it's almost certainly related. In fact, I would want them to DEFINITELY confirm it wasn't them at the very least.


Agreed it's not nice when you can't pin down a charge.
 
Well, I just sent an e-mail to CWC group as well.

I called the bank and they said since I have many purchases in that part of the world, it could be one of those. My argument of "I don't/didn't make a purchase in that amount" didn't help.

Short of keeping the card active and taking my chances on more charges like this, all I can do is close that card and get a new one.

I HATE THAT!
 
weesie said:
me too:

EBL*SEAROOTNETWORK BEIJING CN $3.78 WTF is this?
Click to expand...

Mine was $3.68.

Can you be for certain it was Clubworld?

I am almost certain its clubworld. In the past number of years, I only play 3 accredited groups. 2 of them have been using the same processor forever, it doesn't change. The 3rd Clubworld is the only one I have seen the Beijing and it changes all the time.

The scary thing is its probably a lot more people also.
 
Yes, I am sure.

I have only been playing their group and 3Dice.

3Dice I use paste&pay.

You know the thing that gets me too, is they send you a confirmation e-mail, which states "The charge will always be LESS than the amount authorized." But, it is always about 70c more.

I use to save them up and send a copy of my bank statement to CWC and they would credit me the difference into my casino account. I haven't done that lately and just let it slide and now this happens.

I am sure it is not technically CWC but their processor.

But still, their processor, their fault, their problem.
 

Yes, I started a thread on that a long time ago about the overcharge. I had numerous conversations about this with Karolina. I had asked her to let Tom know and management know , bit it seemed nobody really cared because it kept going on. Yes I did get the difference back as credit, but that wasn't the point. They shouldn't be that desperate for a processor that they let them do what they want. Recent processors are now charging the lesser amount.

But here we go again with a complete unauthorized charge out of nowhere. I have already sent Tom a message.

Clubworld needs to get on this one ASAP. Unauthorized charges should be a major concern.
 
I have talked to chat again. Same thing as the first conversation where they just kept repeating send statement so they can match with deposit. I explained there was no deposit, its just an unauthorized charge, finally after being persistent I think she started to understand what I was saying. I explained they really need to look into it before it becomes a bigger problem, like more an more people having money taken from them.

Very scary that someone has the balls to just start going and debiting accounts.
 
Well, this is interesting. I've been going back and forth with CWC for a few days on this. I woke up the other morning to a charge to 2 different bank accounts, one for $4+ and one for $3+.
I emailed CWC and they are looking into it. They say it's the processor taking the extra percentage that they didn't take off the original deposit which is absurd. They always take an extra 3% off what I charge, as does my bank. I woke up the NEXT day to 2 MORE charges on one of the accounts. Same place.

CWC says they are looking into it, many apologies, etc. they don't know why it's happening and they credited my casino account with the money. $19+ in all. Now. I DO NOT KEEP EXTRA IN THOSE ACCOUNTS! Had I not just happened to have extra in there at that time I would have been SCREWED. And even now I asked if I should cancel the CC. They said no, won't happen again. We'll see. One more and I'm cancelling my cards and am done with playing. This causes MAJOR trust issues. Seriously? They are using a processor that is STEALING!!!!!!!!!!!!!!!!!!!!

I've been upset for 3 days now, waking up in the morning stressed wondering what's being taken from me. I only use these 2 accounts for CWC, they aren't my household account which is good but still. I don't want overdraft fees, I don't want to deal with my bank on this, etc. They seriously need to get a handle on this before they lose a lot of loyal customers.

Why do I want $4 credited to my casino account? How far is that going to get me? And what, they just bleed me dry, slowly over the span of a month? It's so completely unacceptable I'm getting angry all over again LOL
 


So it has happened to you more than once? Oh crap! I am a very low roller. I do not have a ton of extra money in my account "free for the taking".......

If this is not fixed, I will cancel this card and get a new one, but, I will not be using it for casinos. If they don't take paste&pay, I won't be playing there.
 
Yes, I have 3 of these charges on 1 card and 1 charge on another. I have been actually thinking of making a post for the last 3 days about this but wasn't sure whether I should or not. Just as an FYI, I've been emailing back and forth, multiple times and here is a response to one of my emails.

Dear Deanna:

Thank you for contacting Customer support.


I can totally understand that you are having major trust issues as I would feel that way if money was being taken out of my account and did not what it was for.

I have credited your account with the $11.30 to cover these charges and also I have referred this over to higher management to investigate this as this is totally unacceptable.

It does look like they are international fee overcharges but cannot understand why they state separate billing descriptors but I can assure we will get in contact with our processors to try and find out more information on this.

Also do you use any other online merchants because if you do I would advise getting in contact with them also to make sure.


My sincere apologies for all this and again I assure you we will find out more information and get this issue resolved.


If you receive anything else at all please send across to me as soon as possible.


If you have any other questions please do not hesitate to contact us.


Because I felt they were truly looking into it and were being as helpful and nice as I thought they were able to under the circumstances I had decided not to post anything. But now I see it's not just me, it's a lot of people and frankly this scares me a little. I'm almost tempted to say screw it and call and cancel my 2 cards. Like I said, it doesn't help me to credit the money to my casino account, if I'd planned on using it for that I would have made the charge myself, yes? How the heck do you keep track of your account when tomorrow you may wake up with multiple charges you've never authorized. I agree, no way can I afford multiple $25 overdraft fees. And if they agreed to "pay" them it would be credit in the casino account LOL. How does that help?

What also kills me is to see the .07 cent international fee my bank is charging me on all these small charges.
 
Deanna said:
They say it's the processor taking the extra percentage that they didn't take off the original deposit which is absurd.

CWC says they are looking into it, many apologies, etc. they don't know why it's happening and they credited my casino account with the money. $19+ in all. Now.

Why do I want $4 credited to my casino account? How far is that going to get me? And what, they just bleed me dry, slowly over the span of a month? It's so completely unacceptable I'm getting angry all over again LOL
Click to expand...

The first explanation of the processor taking extra percentages is a bunch of BS.

So it seems they have know about it for a few days. I took 20 minutes of my time today explaining to them that its important to make this a priority, not just for my issue, but for others that will follow. Something this sinister should have been handled the first day.

I have always been a supporter of CWC, but these issues are totally unacceptable. The last issue of overcharges on the your actual authorized deposits was one thing(deposit $25 get charged $26.78). I spoke to them a number of times, but just gave up. But this time this is completely unauthorized and nothing short of theft. There is no reasoning you can come up with to substantiate all of a sudden charging someone's card.

Going ahead and crediting $4 is really not a solution. You are right what do you do with $4?. Its now the principal of matter, and the thought of someone going in and taking money without your authorization is just like Deanna said is stressful, and is the bigger issue. Who knows if the next one is a larger amount.

Going and just debiting 500-1000 card 's a small amount is a quick way to get easy money. I would assume that they are doing a small amount because they figure people will either not notice it or not fight it, but again that doesn't mean that it wont be larger next time.

I am not sure if Clubworld is in on this, and if they want to clear their name they really should have had answers by now. When they never fixed the overcharge issue, I chalked it up to them condoning the behavior which makes them just as guilty as the processor.

Clubworld obviously has problems with processors all the time. The problems probably come from processing US funds and when the processor gets caught they get shutdown and have to move on. The processors that are willing to "risk" processing US, probably charge the casino's astronomical fees and amounts. At the same time the caliber and reputation of these processors are probably a mixed bag, ranging from extremely rogue to just a little rogue. In desperate times the selection of these processors are probably as simple as "use whoever the heck will do it right now." Unfortunately being desperate and selecting anyone, leads to these type of issues. Clubworld is responsible for looking after the players well being, and if they don't have someone reputable then credit cards should not be processed. Ultimately the poor selection of processors puts the players at risk. The processor has sensitive information, specifically to the tune of all your credit card information.

People affected, and those that are not yet, need an answer as to why this is happening and how the heck its going to be stopped.


Deanna -- I know you have mentioned cancelling your cards. Unfortunately I am now having to consider the same. Its a very simple process, all you have to do say is cancel the card (wont even need an explanation) and a new one is sent. Its a pain to have to do in terms of waiting for a new one, and then having to go reschedule anything you may have on automatic payments and so on. But when their are unauthorized charges the only way to prevent it from happening again is to have it cancelled.
 
Well,

I just got an e-mail from ClubWorld group and they have credited my account with the amount of the extra charge.

The e-mail looks just like the one Deanna received.

But, if I see another charge like it, I will be writing them again. In the mean time, I am not going to use my card for any transactions other that regular bills and paste&pay. I will see if they take it upon themselves to do it again.
 
I found a charge of $3.86 on my debit card statement. I immediately went to the bank and told them I did not recognize this company from Bejing

They immediately cancelled my card and in an hour was credited back with the 3.86.
The only thing I can think of is

1. Somehacker testing my account
2. A processor charging me 4% 3 or 4days after a $ 99.954 deposit

I believe it to be #2

EBL*PUCHASETMORE TRADE BEIJING 05/11
Is this the culprit?

I hope thjis isnt considered a chargeback in the event this was actually an extra charge after the fact
 
And this is why you should never, ever gamble out of your household account. Buy a prepaid card, there are still some that work, fund it for just what you want to gamble and be done with it.

Everytime you use your 'real' bank card to deposit, you are running the risk of it getting compromised.

I know it's a pain in the behind to load a card but not near as much of a pain as it is to wake up and find out your bank account is (a) locked because your bank found out you're gambling or (b) drained by a crook.
 
Stovetopp said:
I found a charge of $3.86 on my debit card statement. I immediately went to the bank and told them I did not recognize this company from Bejing

I also received two charges this week for $3.86 to my prepaid card-following deposits at high noon. I had planned on cancelling my card-as I thought it was hacked by someone--it is strange that it is the exact same amount.
Click to expand...
 
I have 2 cards used for sole purpose of gaming. But, I still don't want to pay overcharge fees. What worries me now is the processor named in the previous post is different. Maybe I'll be looking at that charge tomorrow.
 
I have had 2 charges in the last 2 days in the amounts of $3.73 and $3.77. I put in a complaint with the bank and will be getting a refund for this. I also closed my account because if they will charge this against my account, what is it to say they won't go all in for a larger amount later when you least espect it?

My account was hijacked twice last year and it started with $1 and change charges that I thought were the fees for international fees as they normally charge, but I then started to get larger and larger charges from shopping vendors that I have never visited or purchased from. My advice is to close the account and request a new card for saftey sake and less headaches. If I would have closed my account last year like I should have I would never have had to go through all the fake charges.

My bank asked me what all the "foreign" charges were and I let them know I do a lot of online shopping from ebay and pay pal and they were very accomodating once I cleared the charges up and where they were from.

.
 
sorry if off topic, but is the REALRETRODVDS processor possibly for CWC also, or can anyone tell me if they know?
 
mistyb05 said:
The processor from inetbet always posts as paymentserv.com.
Click to expand...

The ones from CWC always post with the same processor name (I won't name them because I don't believe they want the processors listed in a public forum) but the ones that did these charges are completely new names to me.

I haven't had any more charges, just the 4 (Yes, way too many)

The more I think about this the more it amazes me. Imagine, how many cards they have at almost $4 a pop. I think I was naive enough that I originally thought this problem was just me. Now I realize it's a LOT of people and CWC knows all about it. I feel as though I was mislead a little and now I wish I would have disputed the charges. By letting CWC credit my casino account I actually enabled the processor to get away with what it was doing. And so did they.
 
I totally get that it's to go under the radar of US authorities - but this is PROPERLY dodgy using all these fake company names/descriptors etc...

It's almost like giving people licence to take extra money because, what are you gonna do about it?

"Hello Mr Bank, I'd like to refute this charge"
"Certainly Madam, why?"
"Because it's not the online gambling charge I authorised.."
"The what?"
"Online Ga... Online Ga... Online Gardening. Yes. I like to buy seeds online. The occasional trowel."
"I'm sure you didn't say that the first time"
"Never mind - forget it. Gotta go, erm.. my azaleas need watering. Good day!"

I know it's easy for me to say but, if was in the US, I'd just give it up completely until I could do it properly.
 
UPDATE

IMPORTANT UPDATE! Received a message from Tom here. He has said its not one of their processors. He has said that a few others have complained so they will continue to investigate. He did state they would not stand for something like that happening with a processor.

I have sent another message to him telling him that one member here had the charge acknowledged by saying it was an extra percentage, and another has had their casino account credited the charge, which tells me Clubworld has acknowledged its theirs.

I still believe its their processor. Here is one of their processor descriptors from months ago, CRD*ELDORADO-GOODLEBEIJIN , now here is the one that just did the unauthorized charge CRD*EBL*SEAROOTNETWBEIJIN. See the similarity. On top of that as I mentioned before I have only played 2 other place that have been using the same processor forever.

The CRD*ELDORADO-GOODLEBEIJIN was a descriptor for deposits at Clubworld for a while. That is how deposits were going thru at least up until April this year. Then April I was having problems making a deposit, and support told me processor problem. Well in the last 2 weeks I made a deposit and now its the REALRETRODVD descriptor. So is CRD*ELDORADO-GOODLEBEIJIN now gone from Clubworld? Is CRD*EBL*SEAROOTNETWBEIJIN now the alternative descriptor for Eldorado and now they are going and debiting players accounts to make up funds owed? take revenge for some quarrel? just want to be rogue?

Hopefully there will be some better answers from Clubworld soon, because now its even more concerning with Tom saying its not theirs, but then other players having the charges acknowledged. Keep an eye on your Credit Card accounts people!
 
Last edited:
Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom
 

Tom,
I've sent multiple emails showing the pending but yes, I now have 4 different charges that have posted. All from the above listed Searootnetwbeijin. I have 3 charges in 1 bank account and 1 charge in another. As you can see there is the international fee charged by my bank.

05/14/2013 2 INTERNATIONAL POS FEE VIS 0513 CN $0.13
05/14/2013 1 CHECK CARD PURCHASE XXXXXxxxx EBL*SEAROOTNETWORK PTY BEIJING CN $4.42

05/15/13 International Processing Fee $0.07
05/15/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.72
05/15/13 International Processing Fee $0.07
05/15/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.80
05/14/13 International Processing Fee $0.07
05/14/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.78
 

I think that's pretty obvious given that no online casino in the west has any cause to use Chinese banks or route funds through China. Looks like a processor has been compromised, or a bent member of staff has been flogging card details either at the casino or more likely the processors.

The debits are only small for a few dollars - this is the fraudsters' 'test dip' to see if the card is valid. Once completed, you will then see the account holders be hit for hundreds of dollars. The OP was correct to shut his account as soon as he saw this.

Oh, the joys of international banking....:(
 

Mine is charged and not pending.

CC 05/13 01:37 W/D CRD*EBL*SEAROOTNETWBEIJIN $3.68

FE 05/14 03:56 WD ISA CRD*INTL CONV FEE AT T $.03
 
Well, I called and cancelled one of my cards. They want to charge me a $7.50 replacement fee. Blech. I said nope, don't really need a card right now I guess. After the latest fiasco I only had $7.46 in the account :D

I can't even afford a new card! :eek2:
 
dunover said:
I think that's pretty obvious given that no online casino in the west has any cause to use Chinese banks or route funds through China. Looks like a processor has been compromised, or a bent member of staff has been flogging card details either at the casino or more likely the processors.

The debits are only small for a few dollars - this is the fraudsters' 'test dip' to see if the card is valid. Once completed, you will then see the account holders be hit for hundreds of dollars. The OP was correct to shut his account as soon as he saw this.

Oh, the joys of international banking....:(
Click to expand...

It's not necessarily China. Or anywhere for that matter. It just misleadingly says that in the reference; intentionally so. It could say ENGLND or FRNCE or GRMANY etcetera
 

Just for the record, my deposits were not made at Club World or their group but with another RTG (where else) site. So it has to be the processor tacking on the fee that associated with merchants
use of credit cards. MY bank or rather the bank I use has told me that its not done that way.
And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks
 
Stovetopp said:
Just for the record, my deposits were not made at Club World or their group but with another RTG (where else) site. So it has to be the processor tacking on the fee that associated with merchants
use of credit cards. MY bank or rather the bank I use has told me that its not done that way.
And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks
Click to expand...

Now my charge just appeared, I have not made a deposit for weeks. I would be curious to see if people that haven't deposited in even a longer time were hit.

Its certainly a possibility that the same processor processes other RTG's. I saw the descriptor on your $3 charge had the BEJIN in it. The RTG you deposited at, did the original deposit have a descriptor similar to the $3 charge?

I don't believe these are associated with any type of fees, even if someone tries to say that's the case. First off any fees would need to be added onto the original transaction. They cant just go run other transactions whenever they want. They are all the same amount within 10cents, and I am sure we all deposited different amounts. Its clear it is just unauthorized transaction or as you said a fishing expedition with larger amounts to be done later.
 
I'm so glad that you've brought this up. I had been noticing that I was charged a fee for my original transaction and then a day later I would get a smaller fee. 1.27 or 77cents or 1.33 charged to my account. There are a lot. I thought it was the casino fee.

I read this thread and went to live chat and found out that they were charging me for declined transactions. I have a hard time depositing and lately I'm having to go to live chat to have them manually do the card for me.

The chat person informed me that I need to send them my bank statement as it should not have been so many of them. It should have happened only occasionally. This should never happen. I have never been charged a fee for a declined transaction and the cashier will even pop up and tell you to try again, never informing you that they are charging you for every declined transaction.

I sent an email to support and I'll tell you who the casino is later.
 
Stovetopp said:
And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks
Click to expand...

Well, I will admit that I lied to the bank when I called. :D
I said the card must have flown out of my vest while out riding the harley. Why I felt the need to lie, I have no idea. But, I believe I'll probably call and cancel the other card as well so I'm trying to come up with a better story. I know, stupid, I'm panicked about cancelling my own card. I just don't know how to answer any questions that could arise. I have 100's of international transactions and I do mean 100's and I just don't want to call attention to them if it's not necessary.

Sadly, this pretty much makes it official - my gaming days are over and I will no longer be helping pay CWC employees salaries. Once this type of trust has been broken it's hard to earn it back.

Ya don't mess with other people's money! We do a fine job of doing that ourselves!
 

Charging you for a declined transaction? Isn't that interesting? A few weeks ago all my transactions were being declined. Then I'd hit the fancy "quick gateway alternative deposit method" button and lo and behold, I was getting charged out of my bank account twice with no money ever reaching my casino account. I had major issues with this whole thing. I'd eventually get the money from the casino but had to wait until the transactions actually posted to my account. I might get two deposits to work normally, then the 3rd time it would say declined and the money sucked right out of my bank account anyway.
 

Are you sure the charge the day later is not the international charges? I am asking because those amounts look like the international fee charged by your bank. Those fees are assessed a day or two later by your bank.

I have never heard of a fee for declined transactions, especially if your saying it is Clubworld.
 
Deanna said:
Charging you for a declined transaction? Isn't that interesting? A few weeks ago all my transactions were being declined. Then I'd hit the fancy "quick gateway alternative deposit method" button and lo and behold, I was getting charged out of my bank account twice with no money ever reaching my casino account. I had major issues with this whole thing. I'd eventually get the money from the casino but had to wait until the transactions actually posted to my account. I might get two deposits to work normally, then the 3rd time it would say declined and the money sucked right out of my bank account anyway.
Click to expand...

I believed this put the nail in the coffin here. I just chatted with the rep at this casino and it appears that the processor is doing the charging and it's in their T&Cs that you may be charged an additional fee. My bank has not charged me one dime for international transactions but the processor is charging twice.
 
Put it this way if they have a term that means they can charge a fee for a declined transaction (never heard of that before) then what can you expect?

What a surprise! A proliferation of declined transactions.
 
BMW, I got it sorted out and the charges are not by my bank and the rep stated it was the processor charging the additional fee. I'll post an example and maybe I'm clueless.

Is this a bank charge or processor charge?

Show additional information for activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... activity type bank charge
status type icon cleared Cleared. Select to mark activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... as reconciled -1.10
 

Yes that looksl like a charge from processor. Descriptor looks to be the www.enlightened.

It also looks like something different then all these $3 charges appearing, especially if your saying these charges come in right after your initial charge.

That was from Clubworld?
 
Here's another to watdh out for

RN HELP.REAL.COMWAUS

They put thru $1. Googled and it said it is a probe and if it goes thru they do it for a larger amount
 
adedpoet1 said:
RN HELP.REAL.COMWAUS

They put thru $1. Googled and it said it is a probe and if it goes thru they do it for a larger amount
Click to expand...

Theres a lot of them like that. They authorize $1 to see if card is active and then they go and hit a large amount. This one for the $3 is 100% related to a RTG processor and yes indeed it could also be the fishing scam that you mention.

Anytime you see that $1 authorization and google the code it it comes back as a scam get that card canceled.
 


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