Aztec Riches, Tired of being shut out with no help at all.

[tazro337023814]

Response from Casino Action

We are very sorry if this particular player has been distressed by this situation, but the actual events were as follows;

- The cashin was made on the 15/03/2006 1:04:30 AM, and was processed by our Finance Department on the 15/03/2006 6:32 PM. As part of our processing the cashin files are passed up to the Banking processor. We clearly state to players that we will process cashins within 48 hours of receiving them.

Unfortunately once the files have been passed onto the processor, we no longer have any control over the time it takes for the funds to reach a player. There can be delays with our processor or the Web Wallet (eg. Firepay).

- The funds were received into the account on the 20/03/2006 - approx two working days after we had passed the details to our processor.

At no time did we refuse to give this player transaction numbers. As stated in our communication with them;

I cannot supply you any numbers that will be meaningful to FirePay as we have not been supplied with them by our banking processor. I can tell you the transaction number on your withdrawal was xxxx. However we clearly stated that .Once your account has been credited with the amount, there will be transaction numbers that we will gladly provide you.

We have corresponded with this player and have answered all emails from him as soon as physically possible. Our customer support are very courteous and efficient and do their best to resolve any player issues as quickly as they can. We do not close live chat sessions on a player. In this instance, if the session did close down briefly it would have been down to connectivity problems.

Our casino has instant player payments through Netteller which would have meant that the cashin would have been refunded straight away. This has been communicated to the player.

This is issue is basically a slight miscommunication and action has been taken to ensure this sort of situation does not recur.

I am also getting a huge runaround can not talk to a human ever I withdrawal 600.00us March 25 it was processed and now is April 9 and no sign or help with my problem Where can I go to get help .Tired of being shut out with no help at all.

 

[maxd]

This was originally posted to a thread that is 18 years old. Moved it here to rescue it from the Neolithic dust bin.

- Max