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Begging to be excluded

Leighh12345

Non-Gambler
Joined
Jan 22, 2017
Location
Hanwell
So I had a relapse and gambled last night at lucky casino... I deposited £200 and managed to win £2800.
I took a 24hr timeout but then thought hold on woman you need to exclude so I contacted chat who I had to beg for them to exclude me. They kept saying you have to do it you have to do it, I explained that I didn’t want to risk gambling and so I pleaded with them to close it. Eventually they closed it. My issue is I had to state their term/conditions and also threaten to put in a complaint... then I asked when will my withdrawal be processed and was given some vague answer I’m wondering if they will pay me as the chat bloke start to get sarcastic with me!
 
So I had a relapse and gambled last night at lucky casino... I deposited £200 and managed to win £2800.
I took a 24hr timeout but then thought hold on woman you need to exclude so I contacted chat who I had to beg for them to exclude me. They kept saying you have to do it you have to do it, I explained that I didn’t want to risk gambling and so I pleaded with them to close it. Eventually they closed it. My issue is I had to state their term/conditions and also threaten to put in a complaint... then I asked when will my withdrawal be processed and was given some vague answer I’m wondering if they will pay me as the chat bloke start to get sarcastic with me! Just pray gamban goes live his week as promised so I can stop myself getting in this mess again. I have a copy of the chat!
 
It’s luckycasino!
This is my chat





Patrik Sat, 04/21/18 01:16:33 pm Europe/London

Hello Leigh hayes. Thank you for contacting LuckyCasino, how can I help?




Leigh hayes 01:17:15 pm

Hi I’ve sent some emails because I have a gambling problem and want to self exclude. I have taken a day time out
I have withdrawan funds when will they be processed also?




Patrik 01:18:46 pm

Thanks
You have made your deposits with your credit card and are trying to withdraw to another method, i believe this is why your withdraw where cancelled. 01:19:49 pm




Leigh hayes 01:20:15 pm

No I asked to withdraw to the same card!
There is only one card.




Patrik 01:21:23 pm

I see, one moment




Leigh hayes 01:23:40 pm

I’m a gambling addict so I need to close the account permanently. But obviously I withdrew first! I have sent 3 emails asking for the account to be closed.
I took screenshots so I now it was to my card. 01:24:36 pm
Know




Patrik 01:25:23 pm

You will have to close your account yourself sir
We do not close accounts, users do that themself now




Leigh hayes 01:25:57 pm

What about the withdrawal?
In your terms it says support can close your account 01:26:29 pm




Patrik 01:26:59 pm

We can do it if the user is unable to do it them self but we are asked here to let the users do it.
I do not see any reason why your withdraw should not go thru :) 01:27:17 pm




Leigh hayes 01:27:27 pm

Unlock my account then and I’ll do it now please
I don’t want to wait I’m worried I’ll gamble again
Also will I get the withdrawal in one payment? 01:28:07 pm
Also you said my withdrawal was cancelled.




Patrik 01:29:04 pm

The first try out of 4 was cancelled this morning




Leigh hayes 01:30:24 pm

Ok. Cool. So can you unlock my account so I can self exclude. I don’t want to wait in case I gamble. Really you should do it for me. The gambling commission rules say you should. Please can you do it.
Also last question when will my withdrawal be processed?
Will it be one payment? 01:31:09 pm




Patrik 01:31:50 pm

I am not sure if it will be one payment
I do not think so as you made several deposits 01:32:01 pm




Leigh hayes 01:32:29 pm

Ok so can you unlock the account so I can exclude myself?




Patrik 01:32:42 pm

One moment please




Leigh hayes 01:39:15 pm

You still there??




Patrik 01:40:29 pm

I am, i will have to sent this forward and we will get back to you as soon as we got an update regarding your withdraws and when we have self excluded you as requested




Leigh hayes 01:41:00 pm

Ok so I’ll get an email reply?
Today please because I only timed out for 1 day.




Patrik 01:42:24 pm

Yes you will get an email, sorry i can not promise it will be today, we will work as fast s we can.




Leigh hayes 01:43:41 pm

This is not sticking to your responsible gambling terms and conditions. I will be making a complaint if you don’t close my account as I’m an addict and don’t want to gamble anymore. Please help me.




Patrik 01:43:59 pm

Can you please tell me where it is not sticking to them?




Leigh hayes 01:44:32 pm

You are supposed to clos my account if I have a gambling problem and I’m having to beg you.
Please talk to a manager and get this sorted I’m very worried I’ll gamble when the 24 hours are up. 01:45:06 pm
I will wait for the email. 01:46:44 pm




Patrik 01:46:54 pm

You just said it was closed already and that i should open it again?
and you also said you wanted yyour withdraw sorted first? 01:47:08 pm




Leigh hayes 01:47:57 pm

No I said that I took a time out but asked for my withdrawal first. You said I can’t close it so I said unlock it so I s lad exclude today!




Patrik 01:49:16 pm

i see,




Leigh hayes 01:50:35 pm

i Just want my winnings and to close my account please. If you can’t exclude my account can you extend my time out?




Patrik 01:52:14 pm

I will do everything you have asked for sir :)




Leigh hayes 01:52:33 pm

Ok thanks... by the way I’m a woman!




Patrik 01:52:44 pm

As i am not able to magically make your withdraw go thru i will start with to close your account :)
Sorry its a habit miss




Leigh hayes 01:52:58 pm

I hope to hear today.
Fine thanks for your help. I will wait for an email. 01:53:37 pm




Patrik 01:53:53 pm

Sorry i am not able to make a cool off as that is something you will have to do fro your side.




Leigh hayes 01:54:22 pm

Ok. Bye



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djJfMjAxODA0MjFfMzQ3NzJfMzQ1MDE0OF9hcGkuY2hhdF9fdHJhbnNjcmlwdF8yODVhZGEzNy0wY2MzLTRlZjUtODIzNS0yMjI0ZGIwYjJiZWVfbGVpZ2h0cmFjZUBob3RtYWlsLmNvLnVrXyJMaXZlQ2hhdCIgPHN1cHBvcnRAbGl2ZWNoYXRpbmMuY29tPl9DaGF0IHRyYW5zY3JpcHQ=
 
You should always make sure - should ever you gamble again, though I hope youre able to control/beat your addiction - to do your due diligence with casinos, and try to stick with only ones found here in the accredited list.
A quick search would pull up this:
Luckycasino big wr, and only 50% counts!
 
If there's a payment issues down the road, bearing in mind it is the weekend and this was only last night, look into the PAB process here in CM, found at the top of your screen, or here -
Casinomeister's Player Arbitration Service FAQ - Casinomeister
Good luck, hope you get paid - and good luck staying strong and away from casinos :)
 
The problem with this case is that now you've told them you're an addict they may use that as an excuse to refund deposits and nullify your bets.
 
The problem with this case is that now you've told them you're an addict they may use that as an excuse to refund deposits and nullify your bets.

They better not because I have proof that I had to beg them to close the account also I asked for the withdrawal before I told them. They have a uk licence now so hopefully they will not mess me around. It says in their terms that should you self exclude they will pay any funds in the account before it’s closed. There is nothing in their terms and conditions about nullify my bets.
 
I have one question. If you really are that concerned about your addiction, then what the hell were you thinking when you chose to set your cool off period to one day? Really? That is NOT the actions of someone with genuine concerns that they may play all their winnings back. You should have set your cool off period to a minimum of one week.

I am concerned that a ratty odour is wafting in the air.
 
I have one question. If you really are that concerned about your addiction, then what the hell were you thinking when you chose to set your cool off period to one day? Really? That is NOT the actions of someone with genuine concerns that they may play all their winnings back. You should have set your cool off period to a minimum of one week.

I am concerned that a ratty odour is wafting in the air.

Really that ratty odour may just be around you... I gambled from 1am until 8am today... I have had a problem for almost 25 years... I thought I’d excluded for 1 week, let’s be clear don’t judge me!

I have taken medication from the national problem gambling clinic in london...that had bad side effects that’s how desperate I am to stop for good!

I have tried over the years to stop and when things are shit in life sometimes I have a relapse... that’s how much I want to stop. I made this post so that people realised how hard it was for me to get them to exclude my account.

You sound to me to be one of the people who tell addicts just stop like it’s giving up chocolate.

I have done the trial for the new online gamban website and will be told before it goes live so I can be one of the first to join!

If it makes you feel better to put me down go ahead! I have proof of everything I’ve said!
 
Let's calm the witch hunt down here fellas. @Leighh12345, I'm extremely sad to hear of your issue and it's a shame that the customer service for that website did not react in a more professional way. My suggestion and this is based on UKGC Regs cause I work in the industry is to send the email to the company to self exclude the account permanently and to withdraw the funds to your payment method ASAP..

Should you not get a reply, engage an ADR or request a PAB for the funds. UKGC regulations state that a self excluded account must have all funds inside the account withdrawn as soon as is possible.

GamStop should be up soon as we've had training on it this week so hopefully means it's soon there so I wish you the best of luck for the future.
 
 
Thanks for the support... I’m a single mother who has brought up my two daughters and that was a lot easier than stopping gambling completely.

They have closed my account after more begging. Just posted here because it shocked me how many times I had to ask them to do it. Yeh gamban should be out this week so I will never be able to gamble online again and I for one can’t wait.
 
Thanks for the support... I’m a single mother who has brought up my two daughters and that was a lot easier than stopping gambling completely.

They have closed my account after more begging. Just posted here because it shocked me how many times I had to ask them to do it. Yeh gamban should be out this week so I will never be able to gamble online again and I for one can’t wait.

The casino is right in that all the self-help settings, i.e. take-a-break and exclusion should be automatically activated via your account interface. If you are an addicted gambler then whether they pay you the winnings or just refund deposits is moot - the winnings aren't 'money' to addicts to buy for example food and petrol with but simply the stake for facilitating the next session of gambling. Addicts never win money, merely means to gamble more.
Under the social responsibility code as laid down by the UKGC I think you'll find they can void your bets once they found out your issue. Now I accept that is pretty unsporting considering you told them AFTER withdrawing so hopefully you will be paid in full. And that's where the next problem will start - the money will burn a hole in your pocket and in a few days time you'll be no better off because you've got the means to find somewhere else to gamble with the inevitable outcome.
The only time an addict finds it easier to stop is when they don't have the means to do it anyway, which is why nearly all recovering addicts have to hit rock bottom first. Given what you've said so far, I hope you really have taken the first step on the long recovery trail, but somehow doubt it.

Be honest - how much of the urgency to receive these winnings is down to the warm feeling of knowing that when you have them you can have a 'guilt free gamble' because what you're staking next time is from those winnings? Will you use every penny to pay off bills/debts, for household and kids? If so that's what you should consider and every penny of it too, no comfort zone of 'spare cash' which will lead to temptation. You'll better off financially obviously and it'll help your fight as you'll have gotten rid of any short-term means to gamble. At the moment, until a significant time period has elapsed, you are still very near the last time you gambled. I wish you well in making that 'last time' further into the past!
 
25 years is a real long time to be addicted to something, especially something that impacts everyone around you ( kids). I'm not judging you, but as a mother of an adult daughter who just became an addict last year. I have seen what lengths she will go to to get her fix, and she is only a year in. Maybe not getting your money would be a good thing. For one casino you excluded yourself from, there are hundreds more you haven't. I'm sure in the 25 years, you have taught yourself tons of resourcing skills. And will find money to feed your kids etc, instead of gambling. I hope the best for you, and you can eventually get this monkey off your back. At some point enough will be enough. Remove ALL temptations, even if it means someone else looking after your money for a while. Good luck!
 
I have been gambling for 25 years plus so i have been here before.

I always tell my daughters when I’ve had a lapse. I’m always honest and so I won’t have access to money or bank cards for 2 months now!

I have a plan in place my adult daughter is going has taken my bank card... when ever I relapse which may be once a year she has all control over the money and gives me a small amount each day... it works well for me. I just relapse every so often. I will be signed up to gamban this week so online gambling will be no more.

I’ve been on the gambling commission website and it says that after self Exclustion the operator must give the customer all the money that’s in the account. So I’m hopeful. This is just a relapse and when I relapse I go see my counsellor and put a plan in place. I tend to gamble when life is overwhelming and I’ve just gone through something awful and tbh gambling has always been a distraction. I won’t be able to gamble at all as I’m excluded from all bookies and arcades in the whole of london.
 
25 years is a real long time to be addicted to something, especially something that impacts everyone around you ( kids). I'm not judging you, but as a mother of an adult daughter who just became an addict last year. I have seen what lengths she will go to to get her fix, and she is only a year in. Maybe not getting your money would be a good thing. For one casino you excluded yourself from, there are hundreds more you haven't. I'm sure in the 25 years, you have taught yourself tons of resourcing skills. And will find money to feed your kids etc, instead of gambling. I hope the best for you, and you can eventually get this monkey off your back. At some point enough will be enough. Remove ALL temptations, even if it means someone else looking after your money for a while. Good luck!

I’ve always paid my bills and fed my kids before gambling! I was a single parent with no family so had to relie on myself. I would gamble once that was done which was still wrong I know.
 
Life sucks at times. I know I have seen it all, and have been some horrific times this last year. Time to teach yourself some new coping skills :)
 
Really that ratty odour may just be around you... I gambled from 1am until 8am today... I have had a problem for almost 25 years... I thought I’d excluded for 1 week, let’s be clear don’t judge me!

I would beg to differ. I've seen your posting history. For someone who claims to be "desperate to stop", you seem all too willing to transfer the burden of responsibility for your own actions to the casinos, instead of taking responsibility yourself.
Throw in the fact that you seem to have created quite a lot of accounts at sister sites of casinos that you have already SE'd from and I would say I am perfectly entitled to view you with a little bit of suspicion. But hey, if you want to keep kidding yourself, that's your lookout. Eventually though, you are going to have to remove your head from the sand.

I have taken medication from the national problem gambling clinic in london...that had bad side effects that’s how desperate I am to stop for good!

Clearly not desperate enough. You were given two pieces of advice within threads that you participated in last year...

Linked casinos

Self exclusion checks

This thread proves that you ignored both pieces of advice. So again, I have to question your sincerity.

So why aren't you in the Quit Gambling section already? Hmm? Didn't want it badly enough, I guess.

I have tried over the years to stop and when things are shit in life sometimes I have a relapse... that’s how much I want to stop. I made this post so that people realised how hard it was for me to get them to exclude my account.

Look, I understand that when life is shit you want to "get away from it all", even if only for a brief time. I've been there, done that, worn the T-shirt etc. etc.
But seeking solace in gambling, something that has consistently brought you problems and been a rope around your neck for 25 years is NOT the answer.
Gambling is NEVER going to be the thing that makes your life better or solve all your life problems.
Another losing gambling session is just going to add to your woes, not relieve you of them.
And even a winning session won't really help you in the long run, because it merely provides you with the means to gamble again sooner, rather than later.

You sound to me to be one of the people who tell addicts just stop like it’s giving up chocolate.

Oh really? How little do you know. I've BEEN a gambling addict myself, and for lengthy chunks of my adult life at that.
I know damn well it's not something that can be "just switched off", never to return.
It's ALWAYS there, looming large over your shoulder. Every god damn day is a battle, because it never, ever truly leaves you.
I'll say it again, I really do not understand your actions with regard to the cooling off period.
It's almost like you're looking for an "excuse" to gamble again, when you should really be looking for an excuse NOT to gamble.

And by the way, I have found that chocolate is actually bloody difficult to give up. Harder than gambling and smoking to be honest.

I have done the trial for the new online gamban website and will be told before it goes live so I can be one of the first to join!

Well I hope it works out for you. And I mean that sincerely. Because you have a hell of a lot of travelling to do before you get to the other side.

If it makes you feel better to put me down go ahead! I have proof of everything I’ve said!

1. I did not put you down. I merely questioned your decision making, some of which does not add up.
2. If you think I am getting any "pleasure" out of this, you are way off. You need help and a bloody big shitload of it at that.
And unfortunately, I get the feeling you don't want it badly enough, given some of your previous actions (and inactions, too). I genuinely hope I am wrong.

Oh by the way, I should mention one other thing. You are only allowed one CM account. Just saying....

https://sussexmskpartnershipeast.com/forums/members/leigh12345.40314/

If you're going to create a second CM account, at least use some imagination. ;)
 
She gave her real name, so Im sure any casino that has seen this post will flag her. A good thing.
 
Mcgameboy you seem a desperately sad and angry person on here at times with little compassion for others. I also think you got banned just recently if my memory is correct.

Instead of getting not out of picking holes in her story why not let her just share her feelings without the need to hassled by you.
 
Mcgameboy you seem a desperately sad and angry person on here at times with little compassion for others. I also think you got banned just recently if my memory is correct.

Instead of getting not out of picking holes in her story why not let her just share her feelings without the need to hassled by you.

That only tells us how little you know about the people in here and about what a gambling addiction really is about.

He has never been banned and are one of the smartest guy in here. Be happy instead that you are allowed to read what he say.
Read and learn is my advice to you nutnut :)
 
I only opted to give the op what little advice I had. Frankly, what mcgameboy did was say things people need to hear - whether you think it was tough, or tough love - it's pretty solid advice for anyone reading the thread.
 
McGameboy is stating fact, and giving extremely good insight into a addicted gamblers mind, particularly the looking for an excuse to gamble part, anyone who has struggled in the past knows a compulsive gambler searches for an excuse everyday, MGB has hit the nail on the head, and why shouldn’t he point out the previous threads the OP has opened up???
 
Sadly, the worst thing that could have happened to this person is that she won. If she can win over 2k well then why cant it happen again? One lost deposit turns into 5. A small cashout gives hope again followed by more losses. Until once again, rock bottom is hit. I highly suggest you take this money and never play again. You will lose it if you continue and more. That doesnt include any of the mental stress you will suffer during.

Dont be offended by the tough responses you got here. Instead appreciate people cared enough to respond to you and give you any type of advice.

Self exclude. Move to the non gambling part of the forum. Spend your winnings on something nice and leave feeling a winner.


UKGC and the rest could help by following the lead of OLG landbased casinos where if you self exclude from one of their properties, you exclude yourself from them all for a nice lengthy period of time. All the man hours demanded of support to request bank statement and finger prints could be better put to use having a database available of excluded players. It wouldnt fix the problem but it would be a great start to deterring problem gamblers the option to sign up to one of their other 5000 licensed casinos.
 
That only tells us how little you know about the people in here and about what a gambling addiction really is about.

He has never been banned and are one of the smartest guy in here. Be happy instead that you are allowed to read what he say.
Read and learn is my advice to you nutnut :)

Happy I'm allowed to read? Amusing

I don't need to read or learn anything off him. I don't have a gambling problem, so nothing to learn.

By his own post he said he has had problems with addiction in the past and is still gambling, so judging this poor womans situation is comical at best.
 
Happy I'm allowed to read? Amusing

I don't need to read or learn anything off him. I don't have a gambling problem, so nothing to learn.

By his own post he said he has had problems with addiction in the past and is still gambling, so judging this poor womans situation is comical at best.

To be able to help or give advice to people then knowledge is a must to have. If someone with knowledge also have experience of their own the more valuable are their advices.

You still have a lot to learn nutnut. If you don't realize that and start to be a little humble then I'm sad for your sake.
You as anyone else here have the right to have opinions, but I advice you to not attack those who knows what they are talking about until you learn a bit more on the subject.
 
Last thing a serious problem gambler needs is to be told everything is going to be ok, a back rub and a bubble bath drawn for them. Thats not knocking the people that are polite about it but more or less supporting the people who take a tough stance on it.

People need to understand some warning signs when a person is not committed to the idea of exclusion. The first red flag is her claiming to be in programs but not even in the non gambling section of the forum. Second is the victim card where she mentions being a single mother raising 2 daughters, her lashing out at anyone who doesnt comfort her and blaming a chat rep demanding action and answers about her cashout.
 
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Mcgameboy you seem a desperately sad and angry person on here at times with little compassion for others. I also think you got banned just recently if my memory is correct.

Instead of getting not out of picking holes in her story why not let her just share her feelings without the need to hassled by you.

Oh dear nutnut. You scored quite an own goal there. Not only have I never been banned, I've never even received a warning or an infraction.
I guess (actually, I know) your memory isn't as correct as you "think" it is. :rolleyes:

And just for the record, I really do not give a damn what you think. I never have done, mainly because of the one time I saw you declare on this forum that it is OK for players to try to run SE scams. That was all I ever needed to know about you. From that day onwards, I have never taken a word you have said seriously.
I might be blunt and also harsh at times, but at least I can say that I am honest and that I have a bit of integrity. So go ahead and have the most negative opinion you can possibly have of me. I do not care. You can pass judgement on me all you like, but I am not going to respect the opinion of someone who once stated that player fraud is something to be condoned and applauded. Your opinion of me is mere water off my duck's back.

And also for the record, I HAVE on many occasions been sympathetic towards members on this forum, whether it is because of having problems controlling their gambling or simply just going through an extended losing streak. I've been there and it's not fun. Funny how you never seemed to notice/highlight any of THOSE posts, isn't it?
But then again, I have discovered more than once that you are all too keen to sweep "mere facts" under the carpet, lest they get in the way of any agenda you might like to push, so I can't say I'm surprised. You should get a job as a cherry picker, you'd be awesome at it.

Happy I'm allowed to read? Amusing

The funny thing is I had those very same sentiments when I read your woefully inadequate and futile attempt to smear me by suggesting I was a recently banned user. Fortunately, quite a few people here saw right through your attempt to pull the wool over their eyes for the sheer BS dickmove that it was and your attempt died colossally on its arse as a result. Better luck next time, eh young chap? Better still, don't bring luck into it and actually get your facts right from the outset, that way you won't risk getting found out as a blatant liar and consequently, making a complete dick out of yourself in the process.

I don't need to read or learn anything off him. I don't have a gambling problem, so nothing to learn.

1. I wasn't attempting to teach you anything in the first place. Why would I waste my time and effort teaching a self-declared know it all? :rolleyes:
2. You don't need to learn anything from me, but you do need to learn the difference between facts and lies. And you could do with brushing up on your memory skills. They seem to be somewhat lacking(see above).
3. I've seen your posting history in the Bonanza thread. You must hold the world record for most declarations that you will never play Bonanza again, only to return to the game within hours, let alone the next day. It's actually become quite the running joke now. I should thank you actually, because as long as you continue to post in that thread, I'll never have any difficulty going for a piss :thumbsup:
4. Why did you read my post then, if you didn't need to?
5. Is your favourite song "I'm The Man" by the Killers?

By his own post he said he has had problems with addiction in the past and is still gambling, so judging this poor womans situation is comical at best.

Yes, I DID say I was a problem gambler...but that was when I was in my 20s. That is in the very distant past, because I am in my mid-40s now.
Back then, I gambled BEYOND my means until I finally woke up, smelt the coffee and gave it up in my early 30s.
And yeah, I have to admit that I did get the gambling bug back again about 10 years later. But now I gamble KNOWING two very important things.
1. what my limits are and 2. how to stay well within them. Those are the key differences between the gambler that was me 20 years ago and the gambler that is me today. I am 20 years older and 20 years wiser.

My past mistakes taught me some very harsh lessons, but I chose to learn from those mistakes, instead of repeating them.
And when I did give up gambling the first time round, I was FULLY committed to it, just like I was when I was successful in giving up smoking.
No half-arsed measures taken (that was the actual point of my post in the first place, something which you totally failed to grasp - so much for your self-declared intellectual superiority to us mere dumb fuckwits eh?).

So yeah, having a very clear and vivid memory of my past experiences as a problem gambler does give me a pretty good grasp of what problem gambling is, how a problem gambler thinks and what it can do to a person. Not only the financial costs, but also the psychological and emotional costs. It is absolutely no laughing matter. Comical? Nah, I don't think so.

Was I harsh towards Leigh? Yes, I was. Was I blunt? Yes, I was. But I won't ever apologise for it. I would much rather be found guilty of bluntly telling someone what they NEED to hear (the cold, harsh truth) instead of being found guilty of sugarcoating a very serious problem and telling someone what they want to hear.

Put it this way, if I was made to choose between giving someone some tough love (and possibly saving them) or giving them kindness (and possibly killing them),
then I'm taking the tough love option every single time. If you have a problem with that, je ne suis bovvered pas.

Now I have wasted enough time on you. Have a nice day now, which will no doubt include another declaration that you are never playing Bonanza ever again and the inevitable U-turn two hours later. :)
 
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Lol. Can I borrow you. I need those skills. I'm an easy pushover.
 
I can see how this will end. Quite for a couple of days when OP is paid presumably, most played back somewhere else afterwards. Then back to square one...

Please let me be wrong.
 
it's hard to offer many suggestions when not listing the casino at hand.
Also, you might want to pm @Bryan and ask him to add you to the quit gambling section of the forum
Moved.
 


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