Ladbrokes/Coral Monthly Loss Limits

[PMKFRUITPRO]

Well this is a new one on me and tbh I find it quite disgraceful.

So I’ve been punting across numerous sites over the last few weeks.

Due to the mid range RTP on Entain sites I only really use them to play Bonanza.

Now I have a MONTHLY loss limit of £500 on my Coral and Ladbrokes accounts but as they are both part of the entain group the £500 loss limit works across all entain sites. So for example I can’t lose £500 on coral and then another £500 on ladbrokes in the same month.

Well at least that’s how I understood it to work but it seems it’s now possible on entain sites to lose more then your allotted monthly loss limits!!

Now in the past when I’ve hit my £500 monthly loss limit and I try to deposit it will tell me you can’t deposit say £100 because you only have £50 left before you hit your loss limit for that month. Fine no problem. That’s whst it’s there for.

Now in the last few weeks I’ve had a few decent hits and have been depositing at various casinos. Without keeping track of exactly what I’ve won and lost and where.

But I do remember dropping a couple of hundred at coral on bonanza over the last few days.

Now today I went back to it and somehow managed to lose about £800. I was fully expecting it at some point to say nope you can’t lose anymore because you’ve hit ur loss limit for this month but it didn’t. But then I remembered I did hit a 1,000x + hit a while back so put it down to that. So out of curiosity before depositing more I checked my limits page.

It turns out that I’m about £1400 down this month (March) and my 1000x odd hit was at the end of February. Now on the limits page there is now an ‘extra allocation’ section saying I can still deposit about another grand more?? Still in the same month??!! Despite it clearly showing that my £500 monthly loss limit is still in place??

So I’m kind of scratching my head here. So I go onto the chat and ask the agent first of all to confirm my deposits and withdrawals for March.

Here it is below.

So as you can see he clarifies what I already knew. So his response to the question at the bottom is to contact the safer gambling team by phone as he can’t assist me further.

So that’s what I do. So I explain the situation. I am then told that the monthly loss limit can be exceeded because in the previous 6 months I am about £1,000 ahead!!!

So the rolling monthly loss limit which resets at the start of each month basically means fuck all if in the previous 6 months you’ve got ahead??

At all my other sites it does not work in this way at all. For that particular month it does yes. So on the 1st of March I deposit £100 and withdraw £600 I can then deposit a thousand and lose it before I get told that’s you done for March because your loss limit has been reached. Fine no probs.

But since when has this been allowed to happen??

I have accounts at 365, paddy, hills and other ‘bookie’ sites and in no way would this be allowed.

Is this a new rule?? I am fully aware of the difference between deposit limits and loss limits and net deposit limits etc etc but to me a monthly loss limit is from month to month is it not???

Any of the reps confirm how their sites work??

 

[PMKFRUITPRO]

Oh and here is the screen shot from my account with this extra ‘allowance’

I mean wtf!!

 

[lukey141]

That's pretty crazy. I had a look at mine and I don't see any extra allowance though I'm pretty sure I'm down miserable amounts across their sites.

I had no idea that was a thing, none of the casinos I'm winning at allow me to go over the limits I've set. They simply go month by month just like you said happens at other sites for you too.

Extremely scummy but must be within the rules I guess.

 

[SYPlayer95]

Never heard of this before, but then again I've not been allowed to play at Ladbrokes for the last 5 years, they over paid me £800 and asked me to return it or they would close my account.

 

[Reelsoffun]

That sounds like a big mistake on their part.

Had they said we made a mistake but as a goodwill gesture you can keep it, chances are they would have made it back anyway, given enough time.

I was banned from grovesnor casinos, land based, as I was over paid £300 on a blackjack hand and I would’nt give it back (because it happened the previous visit) The fact I went every week with £1000+ in my pocket didn’t seem have any bearing on the ban. Their loss, as in the last 20 years, I wonder how much realistically I would have lost in that time, on slots, roulette and blackjack. LOL muppets.

 

[PMKFRUITPRO]

I got banned from Grosvenor casinos for a different reason!!! They were never getting it back!!

 

[Reelsoffun]

I got banned from Grosvenor casinos for a different reason!!! They were never getting it back!!

I’m gonna go with AP on slots, or a slot cheat?

 

[PMKFRUITPRO]

Not sure what AP on slots stands for but the later assumption was correct!!

 

[Reelsoffun]

Not sure what AP on slots stands for but the later assumption was correct!!

Well AP advantage play, sort of the same thing as a cheat.

AP would be more like the method on the grand slams, cheats are anything from software glitches to take advantage of or physical cheats where you do stuff to the machine etc, there was quite a few around of both at the time, I had one that I could jackpot it anytime I wanted LOL, and were on 1k or 2k jackpot, happy days.

 

[Lemon]

That's not how a £500-a-month loss limit should work. For example, winning £200 the previous month should not mean your monthly loss limit is now £700 this month. It should be reset at the start of every month so it's always £500 FFS. The clue is in the value that you set it at.

And what bullshit that extra allowance is. That can only be there to induce loss of control.

Fuck 'em - report them to the UKGC and we can have a 'nearest guess wins' competition on how much they get fined.

 

[PMKFRUITPRO]

Yes I agree it’s a disgrace. But now I have more ammo.

The screen shot above was from when I posted this thread earlier. I’ve since lost another few hundred and now look…….

I’m taking this to the relevant authorities now.

 

[PMKFRUITPRO]

According to the above current status I would be allowed if I so wished to deposit and lose another £1,308.03p taking my losses to over £3,000 for the month of March with a £500 monthly loss limit set!!!!

 

[lukey141]

Something seriously suspect with that. The extra limit went from £800 to £1300?

It's like every £100 you lose it's adding on an extra £100 of allowance. Their original explanation of winnings from previous months (which already seemed dodgy) would not explain away an even higher extra limit after further loses.

 

[Reelsoffun]

VS do it rolling 30 days and isn’t eg the whole month mine is currently like 11th to 10th is it possible it’s something like that? and it’s actually reset?

But even then that’s seriously fucked up that you have gone over so much without winning this month definitely a UKGC complaint!

Let them sort out why and how you have been able to lose so much when 500 set, hope you get a nice refund, as you should as far as we can see.

 

[PMKFRUITPRO]

It resets on 1st of each month.

In previous times I’ve never been ahead so it blocks further deposits.

The lady I spoke to on phone said it’s because you are roughly £1k up you can lose more.

Which of course on a monthly loss limit is complete bullshit but apparently it’s how entain works.

It does staye that in certain circumstances this monthly loss limit can be exceeded on their website but without giving details specifically,

However you can clearly see from above that the system is not fit for purpose.

I will be complaining through entain and I will. R informing the UKGC with documented evidence that basically the monthly loss limit is a sham and that clearly the system in place is in a word completely fucked.

 

[lukey141]

What I find very strange with that is that I gambled a lot on Entain sites a few years ago.

I wagered a stupid amount in the space of a month and when I managed to stop myself by self excluding I didn't touch any of their sites for several years.

When I wanted to use them again last summer I had to go through some sort of safer gambling phone call. In that call they told me I'd wagered £170,000 and overall I was up £5,000 during that month I binged on the site.

They then wanted to put a £500 monthly limit across their sites which I was fine with. Since then there have been several months I've reached this limit and been unable to deposit more, despite being overall up on their site.

All that being said I don't understand why it's working differently for you.

 

[PMKFRUITPRO]

Because apparently it works over a 6 month window.

Which completely shits on the ‘monthly’ loss limit. It’s not a 6 monthly loss limit. It’s a monthly one. All other casinos I play at work in that way.

Whether that’s right or wrong is up for debate BUT from the screen shots above you can clearly see the system in place does not work correctly.

Despite losing even more this hasn’t come off my ‘extra allowance’ it’s clearly restarted my monthly loss limit and allowed more on my extra allowance.

And let’s be clear here. This extra allowance they refer to is a disgrace. Even more of a disgrace is that it doesn’t fucking work correctly and allows even more losses.

Clear evidence above of that. No doubt.

 

[lukey141]

Well I've never been in this position so I don't know how it works but if you have a monthly limit and the site is letting you go over this you should be able to get back every penny over £500 regardless of whatever shitty rules they try to make?

1st to 30th or rolling 30 days either way that doesn't equal 6 months and as you say completely negates your loss limit and shouldn't be allowed.

 

[PMKFRUITPRO]

I’ve recycled millions thru bonanza, and lost loads which I fully expect and have no problem with, but this has really got my goat up so I will pursue don’t you worry about that.

 

[Reelsoffun]

I really can’t see in anyway at all they are going to be able to justify what’s happened to the UKGC and that one they should get a fine for there failings and two to put you back to the position you should be in after your 500 loss only. I wish you luck in your complaint and hope you keep us updated, because this is crazy.

 

[PMKFRUITPRO]

Today’s screen shot and I haven’t deposited a bean since the last one!!!

 

[Reelsoffun]

Bonkers

 

[andysbetting1187]

Never heard of this before, but then again I've not been allowed to play at Ladbrokes for the last 5 years, they over paid me £800 and asked me to return it or they would close my account.

cheque is in the post Mr Labrokes.........honestley..........not my fault you didnt receive it

 

[PMKFRUITPRO]

Just an update on this for those that might be interested.

Just had a 20 minute phone call with somebody who incredibly at the start of a call said my allowance was only like that because I’d won in March!!

I then asked him to confirm my deposits and withdrawals and he thought I’d only deposited £600!! I obviously explained that it’s rediculous he could say that looking at my account.

I then said surely you can see my deposits and transaction history? Once he logged into that screen it was like a ‘oh shit’ moment, yes I can see what u mean.

I said there is clearly something wrong with your accounting software that calculates all this shit because he insisted at the start of the conversation that I was up in March. When I’m nearly 2 grand down ffs!!

System glitch apparently, it’s being worked on by the tech team. Complaint escalated. Awaiting response.

Shouldn’t be long apparently. Has affected ‘some’ accounts was his wording.

Will update in due course. I said I have no problem losing my money but the outcome will be escalated further should I not get a satisfactory solution to this ‘glitch’

 

[L&L-Jan]

yes I can see what u mean.

fair play
You should be receiving a find bug bonus imo

 

[PMKFRUITPRO]

Ahh Jan just the man. He said that new regulations allow monthly loss limits to roll over a 6 month period??

So if in March ur £2k up with £500 MONTHLY loss limit. In June you can lose £2.5k?? Is that correct??

He said they (entain) have moved over to those guidelines early??

Would ur casino group allow that?

 

[PMKFRUITPRO]

This is what incredibly is on their site.

How fucking vague is that??

 

[L&L-Jan]

Ahh Jan just the man. He said that new regulations allow monthly loss limits to roll over a 6 month period??

I find that a weird solution but the remote technical standards do not state periods.

It does state:

1. The period/duration of the limits on offer should include:
   1. 24 hours and
   2. 7 days and
   3. one month
      

Not sure if you have those options too?

 

[L&L-Jan]

So if in March ur £2k up with £500 MONTHLY loss limit. In June you can lose £2.5k?? Is that correct??

Yes, thats the concept of a net limit.

However, for any player or operator to include results in a new month or new rolling 30 days is something I cant get my head around. Running limit period sure, makes sense. But not include the past, especially 6 months!

 

[PMKFRUITPRO]

Excellent, thank you for that.

 

[Mr Wild]

Isnt it 2 different limits. This is what they cap it to and then you can set your own which you cannot exceed?

 

[Lemon]

'In line with regulatory guidelines, activity over the last 6 months may also be considered...'

I mean that statement's such a vague load of bollocks isn't it? They're using it in a way that allows you to lose more than the £500 a month that you very obviously have limited yourself to. That's not the point of a £500-a-month loss limit.

They might as well have a clause that says - 'If you reach your monthly loss-limit but are still in front on the site overall in the last 6 months, we'll suddenly remember that and let you gamble with your profits from those previous months, therefore rendering a monthly loss-limit completely pointless. Setting a monthly loss-limit only works if you're a losing player. If you are a winning player these tools will suddenly not work as you would reasonably expect, because we want your money back.'

 

[PMKFRUITPRO]

Well well well…….

There I was working in my office when this popped up on my phone…..

So I thought I’d check my emails and was half expecting some kind of email from them as a result of my complaint. But there was no email other than this one!!! Can you fucking believe it??!!

They’ve refunded me basically my losses past my £500 limit for March.

So just goes to show that 6 monthly bollox was complete horse shit.

Can u imagine if that’s been allowed across everybody’s account???

Satisfactory outcome for me obv but I bet a rather large fine coming their way if others go to the UKGC etc etc.

 

[SYPlayer95]

Ladbrokes and Coral have always been scum. A fat b4stard manager in a branch wouldn't pay my keybet winnings and voided the ticket.

A month later when ladbrokes overpaid me £800 I was over the moon. Served him right.

 

[PMKFRUITPRO]

Yeah some managers would say you can’t do certain bets on the Keybet’s.

Fucking laughable.

 

[TheAddict]

Ladbrokes and Coral have always scum. A fat b4stard manager in a branch wouldn't pay my keybet winnings and voided the ticket.

A month later when ladbrokes overpaid me £800 I was over the moon. Served him right.

What did the sweaty beast use as an excuse to not pay the key?

 

[SYPlayer95]

What did the sweaty beast use as an excuse to not pay the key?

Some nonsense about a Coral connect card. Every £300 wagered you got a cash match. Obviously just adds to the +EV

 

[Lemon]

Hello Paul!
Well done for getting your money back, Paul

Seriously though, you've had a result being refunded that money so quickly...

Spoiler

PAUL!

 

[Lemon]

 

[Reelsoffun]

Nice result, they still letting you use the account or they closed it?

 

[PMKFRUITPRO]

Yeah account still in use. This was a serious fuck up on their part. Could be a huge can of worms opened. I haven’t bothered reporting it but I certainly would have if they didn’t cough up.

Interestingly enough they have refunded all deposits past my £500 monthly limit. They have not taken into consideration the net position of the account over the last 6 months which is why I was told this extra allowance was available.

The account is STILL saying I can deposit past my £500 loss limit.

I cannot believe that a £500 monthly loss limit can be exceeded if in the past 6 months you are ahead. That is not how a calendar month loss limit should work and if that’s something the UKGC is apparently now allowing then they are not fit for purpose. It’s disgraceful.

They did eventually email with an explanation…

 

[paul7388]

Think it's every one that has same option available.

Ladbrokes used to be my main site many years ago now I just use them and Coral occasionally. Ladbrokes stopped been my main account when it went way into.mi us balance lol. Took me couple years of using their freebies to get balance back to positive before i used it again.

But looking at my account I have £500 monthly limit. Yet I can deposit up to £700 at moment due to additional limit.

 

[PMKFRUITPRO]

The issue was, the more I was depositing the more their system thought I could deposit on top. When obv it should have been reducing not increasing!!

 

[kennygamerboy]

Sorry to drag old thread
I was playing on ladbrokes and have quite a small loss limit which I set myself I didnt really check it but deposited a few times didnt think anything of it this was early march and I logged out and didnt play there again. then got a random refund this morning of £320 and a email. Same as you maybe there systems had issues with the loss limits. Was a nice surprise in account this morning lol wondering how many have been affected

 

[PMKFRUITPRO]

You can thank me for that mate!!!!

No problem.

 

[Lemon]

It's all about damage-limitation now. Their responsible gambling tools are not up to scratch and they clearly haven't been monitoring them properly. I wonder how much their fine will be?

 

[PMKFRUITPRO]

Will depend on if anybody reported it??? Unless they hold their hands up??

 

[Lemon]

Will depend on if anybody reported it??? Unless they hold their hands up??

There will have been loads of players affected I would have thought. Maybe they reported themselves to the UKGC?

 

[Reelsoffun]

Well seems you can go over your limits at sky as well because they now claim I didn't have one, despite that I set it in 2024 and that my limit is now 5,000 a month ( I wish I had that to spend each month ) LOL and when you complain like I have, you're a problem gambler that needs to be banned from all their sites with immediate effect.

Yawn, how do they get away with this shit on a UKGC licence?, are the UKGC really that clueless to not see what they get up to behind closed doors huh? my word against theirs etc etc

 

[PMKFRUITPRO]

I’ve had my limits changed both increased and decreased without my requests at pretty much all of them.

Funnily enough sky and 365 put them down!!