No Longer Accredited Bet365 down-graded

[maxd]

In recent years Bet365 has become increasingly aloof when it comes to player complaints. We get that they are huge now and don’t need everyone’s TLC to hit their financial targets and that’s lovely for them. Unfortunately when you become increasingly distant from your players, especially when they need your help, it’s not cool to just say “talk to the hand” and point them to Customer Service.

That’s exactly what Bet365 has devolved to in recent years. Specifically in our case they pulled their rep from the forums some time ago, and have this past year or so stopped responding to us at all. We’ve gone through two or three contacts at the casino and get lovely responses like “why are you bothering me?” and “go to Support” as if players hadn’t already been there and in frustration sought outside assistance.

For your average casino you could shrug and say “their choice” which is absolutely true. But for an Accredited casino — which Bet365 were until today — that is absolutely not acceptable. Accreditation is a partnership between us and the casino: we rate them highly (if they deserve it) and they make themselves available if players need help. If that simple relationship is too much for them to maintain then Accreditation is obviously not for them. And here we are:

Bet365 is by all reports a place many players enjoy and that’s lovely. Unfortunately their rate of complaints is noticeably above average and they are happy to leave the phone off the hook when it comes to addressing those issues. That is conduct unbecoming for a top-tier casino and they have thus been removed from the Accredited list.

Regards,

Max Drayman
Forum Moderator

 

[SYPlayer95]

In recent years Bet365 has become increasingly aloof when it comes to player complaints. We get that they are huge now and don’t need everyone’s TLC to hit their financial targets and that’s lovely for them. Unfortunately when you become increasingly distant from your players, especially when they need your help, it’s not cool to just say “talk to the hand” and point them to Customer Service.

That’s exactly what Bet365 has devolved to in recent years. Specifically in our case they pulled their rep from the forums some time ago, and have this past year or so stopped responding to us at all. we’ve gone through two or three contacts at the casino and get lovely responses like “why are you bothering me?” and “go to Support” as if players hadn’t already been there and in frustration sought outside assistance.

For your average casino you could shrug and say “their choice” which is absolutely true. But for an Accredited casino — which Bet365 were until today — that is absolutely not acceptable. Accreditation is a partnership between us and the casino: we rate them highly (if they deserve it) and they make themselves available if players need help. If that simple relationship is too much for them to maintain then Accreditation is obviously not for them. And here we are:

Bet365 is by all reports a place many players enjoy and that’s lovely. Unfortunately their rate of complaints is noticeably above average and they are happy to leave the phone off the hook when it comes to addressing those issues. That is conduct unbecoming for a top-tier casino and they have thus been removed from the Accredited list.

Regards,

Max Drayman
Forum Moderator

Great news, I hope this is the start of casinos being downgraded.
There are a few on the list who are not worthy, imo.

 

[maxd]

Yes, that’s very true, the Accred list is overdue for some housekeeping.

- Max

 

[johnnymcc1966]

Bet365 did a daily Bingo scratchcard with a daily prize of 'Up to 50 pounds cash.' I was getting the 50 pounds around once a month near to the end of each month. A few days ago the promo went back down and popped up with 'Up to 50 Bingo tickets.' That doesnt sound so bad until you realise the Bingo ticket value is up to 3p maximum. I won the 50 tickets the other day and won £3.30p against a £50 cash payout for the same promo maximum prize.

 

[toslotornot]

Bet365 did a daily Bingo scratchcard with a daily prize of 'Up to 50 pounds cash.' I was getting the 50 pounds around once a month near to the end of each month. A few days ago the promo went back down and popped up with 'Up to 50 Bingo tickets.' That doesnt sound so bad until you realise the Bingo ticket value is up to 3p maximum. I won the 50 tickets the other day and won £3.30p against a £50 cash payout for the same promo maximum prize.

I played that daily and never got the cash prize.
anyway I logged in today and I don't see any promo pages anymore.
is it true they took away the chat from all the bingo rooms? and thus no more chat games.

 

[winner2021]

That's disappointing, although I don't play on there that often now, not been keen since they switched their bingo from virtue fusion/playtech to whatever it's on now. Whyyy would you go off that network, it's the best one there is? Imo anyway.

And yeah Bet365 did get rid of it's chat room/s a few months ago-BIG mistake if you ask me. I was on there most nights and I don't remember ANY warning this was going to happen at all. So that was a big F U to players and I've barely played bingo on there since. Just another site thinking they don't need bingo chat rooms or chat games, shooting themselves in the foot there.

As for the accredited casinos list-I just recently took a note of them all and joined a couple (videoslots and unibet) and will join some others soon. First time I've actually joined a proper casino just for slots instead of playing them on my bingo sites. Big thank you for that list, gawd knows what I would've ended up joining otherwise. It's not like you can go on trustpilot because they nearly ALL have bad reviews as obviously gambling being what it is, people are not always going to be happy. So yeah, thank god for this site!

 

[Webzcas]

I played that daily and never got the cash prize.
anyway I logged in today and I don't see any promo pages anymore.
is it true they took away the chat from all the bingo rooms? and thus no more chat games.

View attachment 213639

I have no idea sadly. I will though personally say, that whilst no longer accredited here on Casinomeister and I agree fully as to why their accreditation has been removed, bet365 are still a very solid operator.

It is just a shame that they have grown to such a size that they feel it is no longer necessary for them to work with Casinomeister, hence no active rep on the forum. :-(

 

[Avernite]

I remember requesting a one year break once and they then decided to make it permanent.

I asked them about honoring the original one year time out, and they said "final decision nothing we can do" which I found a bit unfair. Ah well, money better spent somewhere where they actually care about their customers...

 

[mulven]

I remember requesting a one year break once and they then decided to make it permanent.

I asked them about honoring the original one year time out, and they said "final decision nothing we can do" which I found a bit unfair. Ah well, money better spent somewhere where they actually care about their customers...

were you a winning player there?

 

[toslotornot]

have a read on trustpilot about bet365, some of these reviews are really something. for example this one;

I had my account for a very long time, and recently I wasn’t playing much — so what did Bet365 do? They blocked my account because I wasn’t generating profit for them. Pathetic.

And it gets even better: they put limits on my coworker’s account because he was winning too much, and then they had the nerve to demand his work payslips. Who do you think you are to ask anyone for their payslips?

A bunch of thieves and incompetent clowns. Stay far away from this company

 

[Mr Shine]

Trustpilot reviews about gambling companies is unreliable tat. I wouldn't trust anything on Trustpilot on this subject.

 

[toslotornot]

Trustpilot reviews about gambling companies is unreliable tat. I wouldn't trust anything on Trustpilot on this subject.

when it's something like this :
Spent £500 on a game and not once got any bonus and any time you win it’s always lower then what you stake for example do a £2 spin you’ll win 50p and awful at paying out when you pull cash out

or this
Just.closed my account. The amount.ofno wins spins is shocking. Always 2 bonus symbols disgraceful. Not wasting any more money on here.

but there are other reviews of a different kind..
here's one;
The Bet365 Ebasketball is 100% a scam. Please don't waste your money. My friend and I both have the app. We bet at the same time. He took a team -1.5 and took the other team +1.5 and we both lost. Figure that one out?! I’ve tried contacting Bet365 to no avail.
Its a Lose Lose situation!!!!

 

[Avernite]

were you a winning player there?

Funnily enough no. Despite the high RTP my luck their was awful.

 

[DreamRJ]

Good they are a dreadful company

 

[johnnymcc1966]

I do well at Bet365 in all fairness. The games are fair and I do sports betting,mostly football(soccer) almost every day. I'd suggest game players who are complaining are experiencing variance and their lack of co-operation really shouldn't hide the fact that they are a good casino to play at. The complaints are likely to be similar to most other Bookmaker/casino companies,I'd guess?

 

[Nate]

I do well at Bet365 in all fairness. The games are fair and I do sports betting,mostly football(soccer) almost every day. I'd suggest game players who are complaining are experiencing variance and their lack of co-operation really shouldn't hide the fact that they are a good casino to play at. The complaints are likely to be similar to most other Bookmaker/casino companies,I'd guess?

I'm quoting @maxd :

Bet365 is by all reports a place many players enjoy and that’s lovely. Unfortunately their rate of complaints is noticeably above average and they are happy to leave the phone off the hook when it comes to addressing those issues.

I think that addresses the issue at hand. All is dandy, until you run into a problem.

Nate

 

[PMKFRUITPRO]

Top RTP all round and u get paid instantly.

You make a deposit place ur bets or punt slots and if u win they will pay you.

Like all companies if ur a bit clued up on the betting side of things they’ll restrict you. But that goes on at all sites.

From a gaming point of view you won’t get much better in terms of RTP and game selection.

They will slap a monthly loss limit on you, which if you want increased you’ll then have to send the docs in.

But I’d rather they did that than some of the nonsense we’ve read about here from other accredited casinos. No withdrawals held to ransom over there. At least you know where you stand, all of a sudden out of nowhere having to justify why somebody sent you £50 to get paid a withdrawal is utterly outrageous and unacceptable.

They are a global power house so I’m not surprised they couldn’t give 2 shits about places like this. In numerous years I’ve never had a single problem getting paid or been asked for a single document. As a punter that’s what I want. The one time I had to query somethimg I just rang their number spoke to somebody within a minute and it was sorted.

IMO along with slots temple this is the only place UK players should be playing. Unless of course u want to moan about promotions or want shitty little trophies and achievements or want intrusive document requests which will delay withdrawals for weeks on end.

Top RTP and instant payment. The 2 most important things and player wants surely???

 

[satchnz]

But I’d rather they did that than some of the nonsense we’ve read about here from other accredited casinos. No withdrawals held to ransom over there. At least you know where you stand, all of a sudden out of nowhere having to justify why somebody sent you £50 to get paid a withdrawal is utterly outrageous and unacceptable.

I’ve never had any issues with bet365 either but cannot seem to win there anymore, although I don’t play there often.

In terms of losing CM accreditation, I guess this is fair if they are no longer engaged with the staff here. But at the same time, casinos that hold up withdrawals due to wanting documents should also lose their accreditation here.

 

[toslotornot]

they still show on there with old rating

 

[Nate]

they still show on there with old rating

View attachment 213772

Thanks. Noted.

 

[toslotornot]

Thanks. Noted.

 

[Nate]

View attachment 214540

Thanks... We are aware. There are some gremlins at work.

Nate

 

[steveh35]

You do not have permission to view link Log in or register now.

 

[johnnymcc1966]

You do not have permission to view link Log in or register now.

With respect,somebody is going to make a packet from it. I don't see this as a story in itself. The story comes from the markets Bet365 allow people to bet on such as very highly likely corrupt African and Asian football matches such as the one in Nigeria a few years back where there were no away wins due to visiting teams being threatened or attacked with machetes, if they dared to look like beating the home team. These games were pretty much glorified African Sunday league games but likely with FIFA* backing.

If you look up FIFA in the dictionary I'm sure it wont be very far from the word 'Corrupt.'

 

[UserU]

Huh, interesting... I was just discussing with a staff member earlier today and he mentioned they are still highly-rated on CasinoGuru.

Seems that the same outcome was reflected on some cases as well

 

[satchnz]

If you look up FIFA in the dictionary I'm sure it wont be very far from the word 'Corrupt.'

But they have their own Peace Prize! How embarrassing…

 

[toslotornot]

did anyone else take part in the new years raffle draw it had 7000 prizes
I won 100 free spins.... there were cash prizes and free spins prizes. You could have up to 250 tickets but could only win up to 1 prize.

 

[johnnymcc1966]

did anyone else take part in the new years raffle draw it had 7000 prizes
I won 100 free spins.... there were cash prizes and free spins prizes. You could have up to 250 tickets but could only win up to 1 prize.

I think I did but didnt get anything from it.

 

[lukey141]

I used to like bet365 but the site became a joke and they banned me forever too lol.

I think I deposited about £2000 over a month or so there no issues. Then I hit a roughly £1500 win so I was still down slightly but close to even. Tried to withdraw, was told to verify. Uploaded photo of my drivers license front and back properly visible etc etc as requested.

Verification failed, said the image was manipulated (obviously not true). Not only that told me I'd not be able to verify again. Told me my account was getting locked and I had no right of appeal. Complete cowboy outfit. I didn't even take any bonuses so I have no clue what terms I could possibly have broken. Only assume they were unhappy I was someone who withdraw rather than put it back in. Live chat hopeless, email support just as bad.

Either way they sent my payment in full even though I was not verified and my account was locked so I couldn't even get on it so I never bothered to do anything about it. Whole thing was very suspect though.

 

[Webzcas]

Was this on the sportsbook rather than the casino? Bookies are notorious for closing down or limiting sportsbook customer accounts if they continually win.

 

[lukey141]

Nope literally only slots

 

[satchnz]

Remind me again why playing at local regulated casinos is much safer than offshore crypto casinos. Especially when the big players pull crap like this and put their hand up to any sort of remediation activity.

 

[toslotornot]

something new at bet365 on all slots and table games you get these opt in jackpots.. and already they had someone win the platinum jackpot

 

[PMKFRUITPRO]

Yeah hills have it as well.

Some of the 365 games on mobile have a shitty sized game screen to accommodate this as well. Bloody annoying.

That said, still by far the best place to play along with slots temple for UK players.

 

[thediro]

Honestly, at this rate, Paddy power isnt far off, the fact they pay for fake reviews on trustpilot is a massive red flag, but half the stuff they have got upto as of the last year has been mental.

But sorry, dont want to derail the topic at hand!

 

[Webzcas]

My own personal opinion, but if I was still playing, Bet365 would be one of my go to sites. This in spite of the talk to the hand treatment they give off.

 

[toslotornot]

 

[thediro]

something new at bet365 on all slots and table games you get these opt in jackpots.. and already they had someone win the platinum jackpotView attachment 216140

Yeah, there staff members

 

[toslotornot]

that platinum jp... is currently 491,924 EUR or 426,687 GBP

now as for the first platinum jp;

The first Platinum Jackpot won this month occurred on January 14, 2026.

The winning amount for that first Platinum hit of the month was:

• £360,376.87 (for those playing in GBP).
• In other currencies, this was displayed as approximately $500,320.58 or €431,215.10, depending on the player's account location.

 

[ESCJAMIE]

My own personal opinion, but if I was still playing, Bet365 would be one of my go to sites. This in spite of the talk to the hand treatment they give off.

Yeah tbh this is where ive been playing alot recently most slots it not all have max rtp. Always gettings promos not had an issue yet.. But I am waiting haha

 

[Webzcas]

Yeah tbh this is where ive been playing alot recently most slots it not all have max rtp. Always gettings promos not had an issue yet.. But I am waiting haha

It is a shame that they have become so big so as they no longer have a rep here or indeed are not willing to discuss player issues with the PAB team.

But if and when my Gamstop ends and I decide to play again online. I would not hesitate in playing there. Solid and trustworthy IMO.

I visited their offices in Stoke around 10 years ago, very impressive setup. Also walked past Denise Coates in the corridor as well and said hello to her lol.

 

[toslotornot]

platinum Jackpot was won by someone....

and now you have a situation where the gold jackpot is higher than the platinum jackpot

 

[Webzcas]

Not for long though I expect.

 

[Troimartin]

that platform has so many issues recently. I hate to play there anymore since they're locking up some players' withdrawals. I'll just wait for cashy since they will have an instant withdraw. I hope they launch it this month

 

[karkos6923]

In recent years Bet365 has become increasingly aloof when it comes to player complaints. We get that they are huge now and don’t need everyone’s TLC to hit their financial targets and that’s lovely for them. Unfortunately when you become increasingly distant from your players, especially when they need your help, it’s not cool to just say “talk to the hand” and point them to Customer Service.

That’s exactly what Bet365 has devolved to in recent years. Specifically in our case they pulled their rep from the forums some time ago, and have this past year or so stopped responding to us at all. We’ve gone through two or three contacts at the casino and get lovely responses like “why are you bothering me?” and “go to Support” as if players hadn’t already been there and in frustration sought outside assistance.

For your average casino you could shrug and say “their choice” which is absolutely true. But for an Accredited casino — which Bet365 were until today — that is absolutely not acceptable. Accreditation is a partnership between us and the casino: we rate them highly (if they deserve it) and they make themselves available if players need help. If that simple relationship is too much for them to maintain then Accreditation is obviously not for them. And here we are:

Bet365 is by all reports a place many players enjoy and that’s lovely. Unfortunately their rate of complaints is noticeably above average and they are happy to leave the phone off the hook when it comes to addressing those issues. That is conduct unbecoming for a top-tier casino and they have thus been removed from the Accredited list.

Regards,

Max Drayman
Forum Moderator

I fully support the decision to downgrade bet365. My experience confirms a serious lack of transparency and RNG integrity issues.
My account was closed just 5 hours after registration during an active Bonus Buy session. The most critical point is that Pragmatic Play's DPO confirmed in writing (March 14th) that all Raw Logs for my session were retrieved and successfully forwarded to bet365.
Despite this, the operator is officially misleading regulators, claiming the logs are 'unavailable'. If an operator can 'lose' data that is confirmed by the provider, it’s a major red flag for all players. Absolute lack of transparency."

---

 

[karkos6923]

Update on the bet365 situation: I have now published hard evidence of data suppression and misleading statements by the operator.
Pragmatic Play's DPO confirmed in writing (March 14th) that all RNG logs were forwarded to bet365. However, on March 30th, bet365 officially claimed to the Greek Regulator (HGC) and me that 'no records exist'.
This 16-day contradiction is now public on X (Twitter) with over 900 views, tagging eCOGRA and the Ministry of Development. You can see the screenshots and the absolute lack of integrity here:

 

[PeenyBunslinger]

Yeah tbh this is where ive been playing alot recently most slots it not all have max rtp.

 

[cashstash420]

Funnily enough no. Despite the high RTP my luck their was awful.

Yes I took a 6 month break came back got rinsed for 500 wasn't even entertaining lol

 

[ESCJAMIE]

View attachment 219300

Yeah, I spoke too soon about ha ha but I can’t complain they made me 13 grand richer and paid out within the hour so for me still decent site

 

[RobbanBetsmart]

I have played with Bet365 for multiple years and never had any problems. Both poker, casino and sportsbetting. Both with withdrawals and deposits. Once you given all the document is seems to be working fine. But I only play casually so maybe I am not that good that they will limit me