Betsafe won't verify account. Delay tactics?

[Betsafehaha]

I have been trying to verify my account for a very long time with Betsafe(Betsson). I sent every document requested as of today and they still don't let me withdraw...
I just want my money this is sad... A casino makes millions but how ? Is it by locking every winner's money and make them unable to verify and withdraw I don't understand. At this point in my life I just need someone to help me put an end to this weeks long delay.
J.F.

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[The Dude]

What did their customer support say?

 

[The Dude]

By the way - I have edited your thread title from typos and made it more succinct. It would help if you'd go more into detail. And are you sure you want to keep your user name? It seems a bit childish to me, especially since we have a rep here who would surely like to help. But if you are taking the piss with a user name like yours, why should they help you?

Again, please let us know what dates you had submitted your docs, what was submitted, and what was the casino support response. I am sure that something is amiss - Betsafe is an outstanding casino and does not implement stall tactics.

 

[Betsafehaha]

Thank you they just verified my account finally today and I wish it is true 100%. I hope they finally accept my withdrawal. If I can change my username then please help me change it if you have time. My withdrawal should take 24 hours to get approved or declined I think ! Hoping for the best right now.

Have a good day sir,
J.F.

 

[pinnit2014]

Thank you they just verified my account finally today and I wish it is true 100%. I hope they finally accept my withdrawal. If I can change my username then please help me change it if you have time. My withdrawal should take 24 hours to get approved or declined I think ! Hoping for the best right now.View attachment 156459
Have a good day sir,
J.F.

Click profile and into a/c settings

You can change to 'Betsafeareamazing' all you wish

 

[Betsafehaha]

I can only change my email not Username. Of course you can think the name is childish but I didn't think long enough. My bad.

J.F.

 

[pinnit2014]

I can only change my email not Username. Of course you can think the name is childish but I didn't think long enough. My bad.

View attachment 156461

J.F.

if you ping Bryan a message sure he can help

Can change it here: Betsaferock is taken

 

[Betsafehaha]

@Bryan ? I sent a private message to Bryan L. 1 minute ago.

 

[pinnit2014]

@Casinomeister

 

[Betsafehaha]

Haha my bad. Thanks pinnit

 

[The Dude]

Only Senior members and above can change user names in their account settings. But that is not the topic here at hand.

So back to the OP's issue - please let us know what dates you had submitted your docs, what was submitted, and what was the casino support response. Thanks!

 

[Betsafehaha]

Hello,
my account ''looks'' verified but yet my withdrawals still won't go through and I cant play casino neither. I submitted my first documents around June 27th I believe. Since the end of June and start of July I would say I sent in total :
driver's license,
proof of address and residence,
proof of payment method ownership,
proof of payments,
bank account statements,
credit card statements,
specimen cheque.
Since you can only upload to Betsafe 1 document at a time it was tricky for me. I finally got my account ''verified'' yet I can't do anything more than I could 1 week ago on my account !
I would attach all proof here but there is a lot of sensitive information I could blur out maybe if you want it.
It is in french so maybe they are having more problem understanding me and my documents.
Wish you a good day
J.F.

 

[Betsafehaha]

The casino's response was : 08/07/2021 12.44 PM
Hi Jonathan,

We have received your requested withdrawal. However since you have not used the same method as when depositing we have returned your withdrawal to your gaming account.

To withdraw again we advise you to choose bank**2001 as a withdrawal method.

Thank you for your cooperation.
(rest)

07/07/2021 04.47 PM
Hi Jonathan,

We have received your requested withdrawal. However since you have not used the same method as when depositing we have returned your withdrawal to your gaming account.

To withdraw again we advise you to choose Bank**2001 as a withdrawal method.

Thank you for your cooperation!
---------------------------------------
So I tried bank transfer yesterday it didn't work even if I fill out everything.
Today I try bank transfer+visa withdraw and maybe at least one will work if I'm lucky ?
I try to speak with live chat but not much luck ..
J.F.

 

[Betsafehaha]

I got verified July 7th but I can't play money and I cant touch my money either so far. I try to withdraw but it gets declined every time. It is pretty sad! I talk to live chat about it but still nothing changed it is not easy to get even just my initial deposit of June back in my bank account!

 

[Betsson-Group]

I got verified July 7th but I can't play money and I cant touch my money either so far. I try to withdraw but it gets declined every time. It is pretty sad! I talk to live chat about it but still nothing changed it is not easy to get even just my initial deposit of June back in my bank account!

Hello @Betsafehaha,

I am sorry to hear that you have had a negative experience with the account verification process, and I appreciate that you have brought this to our attention.

I have sent you a private message requesting a few details necessary for me in order to find you in our system, and I will be happy to look into this matter once I receive a reply.

Best regards,
Pierre

 

[Betsafehaha]

I sent details in PM to my savior Pierre
J.F.

 

[GourdFollower]

OP had filed a PAB before beginning this thread but has obviously decided in favour of doing it here on the forums -- PAB closed.

 

[Betsafehaha]

It looks like they might accept the withdraw from Betsafe to my bank account, I'll check tomorow if I have issues again.

 

[Betsafehaha]

Nevermind !




I contacted live chat today and they said they are not able to process my withdrawal until they receive my answer to this message.
As I said in my reply by email this morning and also on live chat:
I get my money from studying. So yes I am not working at the moment, I am a student. Nothing about my situation is concerning. Betsafe let me withdraw !!
J.F.

 

[colinsunderland]

Nevermind !

View attachment 156540


I contacted live chat today and they said they are not able to process my withdrawal until they receive my answer to this message.
As I said in my reply by email this morning and also on live chat:
I get my money from studying. So yes I am not working at the moment, I am a student. Nothing about my situation is concerning. Betsafe let me withdraw !!
J.F.

Do you have to cross post on numerous threads?
So you have told them that? What was the response?

 

[Betsafehaha]

@colinsunderland I am sorry colin, I did not know it is forbidden to speak about my casino experience on other forum threads. I told them where my money comes from.. now theres no answer I have to wait 24 hours for a reply. I hope this helps.
J.F.

 

[Betsafehaha]

colin I have edited my messages

 

[colinsunderland]

@colinsunderland I am sorry colin, I did not know it is forbidden to speak about my casino experience on other forum threads. I told them where my money comes from.. now theres no answer I have to wait 24 hours for a reply. I hope this helps.
J.F.

It's not forbidden, but it's frowned upon, you have posted pretty much the same thing on 3-4 threads at roughly the same time. Apart from anything else, with you already having a thread about your issues, you should want to keep all the replies in one place so it's easier for you to keep track of them.
In that case you just need to wait for a reply from them.

 

[Betsafehaha]

I wish you a very good day.
J.F.

 

[Betsafehaha]

24 hours after I sent my reply via email still had no answer so I contacted livechat 12 hours ago/30 mins ago and they are still ''looking into it''. Theres nothing to look at I am just a student in summertime who wanted to gamble 500$ and won 500$ now trying to withdraw money thats it theres no money laundering at play. I even offered to send a picture with all my school books and proof but they declined ??
I don't know what to do at this point, some people say they had no problem with Betsson but I don't know who to trust.
On the website it says email reply 30-60 min.

Now all I can do is wait (tomorow it will be 2 weeks trying to withdraw)
J.F.

 

[Betsafehaha]

@Casinomeister Hello anyone who reads, from your experience, is SOW/SOF the last stage of verification ? I am starting to think I'll never get my money from Betsafe at this point :\ live chat can't give me any update.
Any information is welcomed, I just want to know if after SOW/SOF casinos add another obstacle/delay or its finally over.
Thank you
J.F.

 

[Betsafehaha]

Just sent my proof of source of funding via email (can't send documents on website because my account is "verified") , and via casinomeister PM to betsson rep. Pierre. I hope this makes them go "oh this guy is actually telling the truth" and then unlock my money..
J.F.

 

[hhhelllo]

I am a little curious here.
You mentionned being a student and that you wanted to gamble 500$ right? Did you really deposit 500$ in one single transaction? Sow/Sof are a big pile of crap justified with lies and bs. That being said, depositing 500$ from a student loan while being unemployed sounds very problematic and irresponsible. Even if its done in numerous transactions. The casino couldnt care less but will stall your payment 100% of the time if it represents your financial situation. You will get paid but maybe you should consider not doing that? How is the casino suppose to tell the authority you are fine with your gambling activities if you dont even work.

 

[Betsafehaha]

I am a little curious here.
You mentionned being a student and that you wanted to gamble 500$ right? Did you really deposit 500$ in one single transaction? Sow/Sof are a big pile of crap justified with lies and bs. That being said, depositing 500$ from a student loan while being unemployed sounds very problematic and irresponsible. Even if its done in numerous transactions. The casino couldnt care less but will stall your payment 100% of the time if it represents your financial situation. You will get paid but maybe you should consider not doing that? How is the casino suppose to tell the authority you are fine with your gambling activities if you dont even work.

lol clearly you know how much money everyone has smart guy

 

[Slottery]

lol clearly you know how much money everyone has smart guy

For sure not, but one difference is that casinos are expected to know their customers and that they are playing within their means (and budget). Without knowing anything about you, it just can be something to ask from student that how you fund deposit of $500 and once you provide them proof of how deposit is funded, they are ok to pay your winnings.

Casinos also unfortunately can't take just players word but they are obligated to show with supporting documents that we did check this player SOW and can discharge our concerns and pay these winnings.

 

[colinsunderland]

lol clearly you know how much money everyone has smart guy

Having little pops at members isn't going to solve your problem, especially when what they are saying is right. You told the casino you weren't working, and if you have deposited quite a lot in a short period, then that will cause concerns with them, both from a responsible gambling perspective and money laundering. As much as @hhhelllo doesn't know where you get the money, nor do the casino and thats what they are checking now. It's the weekend so I expect you will get your response tomorrow.
On the upside, if they think there are reasons to suspect RG issues, then they should either pay your winnings and close your account, or refund your deposits and close the account, and as they are the same, you should get paid at some point. If they accept your financial situation is ok, then they will pay and leave you account open.

 

[hhhelllo]

lol clearly you know how much money everyone has smart guy

I thought it was funny to offer an offshore casino pictures of your school books as proof to justify the fact that your only incoming funds are student loans and bank transfers from your family. I don’t care about it. You could sell your own kidney to afford to gamble on a rainy day and I would be fine with it.
I was only trying to explain possible issues related to your withdrawal if you don’t pay taxes or work for your money. Casinos don’t care about it but getting fined for not handling responsible gambling with basic standards is a possibility with an MGA liscense. Maltese mafia gotta eat.
Next time you want to verify an account at a bml casino, ask the support agent to open numerous slots to be able to upload more than one document at once. Unless it’s too smart for you.

 

[Bunbu]

SOW for 500$, really?!
WOW for 500$ SOW request....

Narco cartels must turn to students for money laundering 500$ *1000000 students - 500 million USD...

Goodluck.

 

[colinsunderland]

SOW for 500$, really?!
WOW for 500$ SOW request....

Narco cartels must turn to students for money laundering 500$ *1000000 students - 500 million USD...

Goodluck.

Or maybe you don't understand the rules?
This is the exact type of case (from whats been posted) where RG and AML checks should be done.

 

[Bunbu]

Or maybe you don't understand the rules?
This is the exact type of case (from whats been posted) where RG and AML checks should be done.

If I ever return to online gambling, I will only accept SOW requests if I have won $1.000,000 or more for a $500 deposit. This is intrusive nonsense that has nothing to do with real money laundering (CASH). It's just a way for casinos to keep their bank company accounts topped up.

In a nutshell, it's utter nonsense.

In business, a forced rule is referred to as blackmail.

Has anyone heard of

You do not have permission to view link Log in or register now.

?
He was a high-ranking EU official; by the way, the old boy is an AMATIC shareholder (and one more company) and has a large stake in a number of land-based casinos throughout Europe, not just EU - Europe as continent. It's also one of the people who pushed through these nonsense online casino laws (example: SOW) all over Europe. His way of work it's referred to as lobby shit politics you will belive in until death or until new boy appears to represent his/her/their own interests in that business branch.

(oh suprise he is still on high position - EU-Commissioner for Budget and Administration)

Or you will not belive?!

 

[colinsunderland]

If I ever return to online gambling, I will only accept SOW requests if I have won $1.000,000 or more for a $500 deposit. This is intrusive nonsense that has nothing to do with real money laundering (CASH). It's just a way for casinos to keep their bank company accounts topped up.

In a nutshell, it's utter nonsense.

In business, a forced rule is referred to as blackmail.

Has anyone heard of

You do not have permission to view link Log in or register now.

?
He was a high-ranking EU official; by the way, the old boy is an AMATIC shareholder (and one more company) and has a large stake in a number of land-based casinos throughout Europe, not just EU - Europe as continent. It's also one of the people who pushed through these nonsense online casino laws (example: SOW) all over Europe. His way of work it's referred to as lobby shit politics you will belive in until death or until new boy appears to represent his/her/their own interests in that business branch.

(oh suprise he is still on high position - EU-Commissioner for Budget and Administration)

Or you will not belive?!

Whatever, you can rant all you like but the casinos have to follow the rules that are in place, which is what they are doing.
There's nothing to say it's an AML request either, in fact I would think it's more like an RG issue.
Plus, a million dollar win from a 500 dollar deposit shouldn't trigger a SOW.