Roguish Beware predatory and deceitful bonus at NETBET.COM

[dunover]

Right, after seeing this site mentioned in the non-accredited but 'good' casinos thread, I tried the £10 free. I read the terms and conditions, naturally. I achieved the £300 playthrough on it, in fact went way past it and ended up with £94. The terms state you can cash this after making your first deposit, at least £20, but you lose the original £10. Fine, so I deposit and pay £20 to w/d £84. No problem. Deposit the £20 and go to cashier, only to find I can't w/d as I still have an active bonus in my account!
I look and see that I am in a catch-22 - the 20 deposit has attracted a 100% bonus which means I can't w/d at all as I have an active bonus. I go on live chat and they 'cannot remove it' even though I have not played it. Funny that. I enclose the terms of the £10 bonus:

T&Cs


1.This promotion is available to new players and can be claimed only once.

2.Only one account per household, computer, and / or IP address may receive this promotion.

3.This offer cannot be used in conjunction with any other bonus offers.

4.The bonus code provided in the welcome email must be used to claim this offer.

5.The wagering requirements are 30 times the bonus amount. That means that the player must wager £/€/$300 before s/he has met the wagering requirements.

6.Not all games contribute 100% to the wagering requirement. Please check the games contribution percentages in the Section 1 of the Terms called Definition and Introduction.

7.Only the winnings from this bonus (and not the bonus itself) can be cashed out.

8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.

9.This offer may vary depending on the country of residence. Please check Section 6 of the general Terms and Condtions, Bonus Terms to see which terms apply for your country.

10.No withdrawal is possible until the bonus playthrough requirement has been met.

11.The bonus will be valid for 3 months.

12.All abuse of promotions is strictly forbidden. NetBet Casino reserves the right to cancel winnings, and terminate players account if their activities have been considered abusive.

13. Only one account is permitted. Claiming a bonus through multiple accounts will lead to disqualification from using any NetBet Casino services, all winnings on any account or accounts will immediately be void and the player will be banned from receiving further promotional offers.

14.NetBet Casino reserves the right to cancel or modify this promotion at any time.

15.All other standard NetBet Casino terms and conditions apply.

So, I've met the terms and conditions. I complain on chat: (sorry for the length here but you can see my frustration here.)

Welcome on our site! One of our operators will be shortly assisting you. Waiting time is aproximately 4minute(s). Thank you for your patience!

You are now chatting with 'Nelle'

Nelle: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?

MUG: HI, I won a few pounds with my free 10 pounds, have met the wagering requirement to withdraw, have deposited in order to be allowed to withdraw, now I have deposited it won't let me withdraw because you've put another bonus in for me!

MUG: It says I can't withdraw with the bonus on there which I never asked for

Nelle: Please note that you have received 2 bonuses

Nelle: the no deposit bonus offer with playthrough 30

Nelle: and the first deposit bonus with the same playthrough

MUG: Yes, but how on earth do you withdraw if the casino puts another bonus in when I deposit?

Nelle: The bonus for the first deposit is credited automatically

Nelle: It is also mentioned on our website v

MUG: It's a trick, catch22. You have to deposit to w/d, so when you deposit you put an other bonus on to stop me withdrawing!

MUG: I read the terms - I should be able to withdraw (minus the initial 10 pounds bonus) as soon as I make a deposit.

Nelle: In order to withdraw, you have to complete the wagering requirement attached to your account

MUG: I already didY that!

MUG: Then you put another bonus in so I couldn't withdraw.

Nelle: I understand your concern, but I kindly ask you to consider that it is mentioned on our site that the bonus for your first deposit is credited automatically

MUG: So basically this is a predatory offer.

MUG: Can't you remove the second bonus so I can withdraw a few pounds?

Nelle: I regret, but the bonus can not be removed

MUG: The way this is coming across, contrary to the terms for your 'free' £10 bonus, it is IMPOSSIBLE to withdraw the winnings from it, minus the initial £10, by making the required activating deposit.

Nelle: in the terms and conditions of the first deposit offer it states that : " As a new member, we will automatically give you a 100% bonus on your first deposit"

Nelle:

You do not have permission to view link Log in or register now.

Nelle: I regret the situation, but it is necessary to accomplish the wagering condition

MUG: Yes, I know, but that contradicts the terms for your 'free' £10 as you cannot withdraw ANY winnings from it by making a deposit. It doesn't say you will have to play another 30x your qualifying deposit before you withdraw.

Nelle: If you did not want to benefit from the first deposit bonus, you should have contacted us and we would have blocked your account at a bonus level

Nelle: would you like us to do so now ?

Nelle: in order to no longer receive our future promotions ?

MUG: Bit late now.

MUG: So, what you are saying, if I wager another 600 (30x20 deposit) I can then withdraw ALL my cash except the £10 initial bonus?

MUG: Assuning I meet WR THAT IS.

Nelle: you will be able to withdraw the winnings , except the bonuses

Nelle: you have 30 GBP in your bonus balance

Nelle: because you have also received 20 GBP

Nelle: for your first deposit

MUG: NO I HAVE 20 because I already met the WR for the first £10

MUG: Before I deposited.

Nelle: the bonus has remained in your balance and the 20 GBP on your first deposit was added

MUG: You can tell this by my reward points, I needed 1500 (300 pounds x 5 pounds of slot spins for one point) and I have over 2000.

MUG: WHY has the original £10 remained then?

Nelle: Please note that the points are not relevant regarding the wagering requirement

MUG: They indicate I have played throught he required amount.

Nelle: the bonus remains on your account

MUG: So what you are saying, is despite turning over 400 pounds plus, I have to turn over another 900 to cash out?

Nelle: at the moment, you have to wager 600 GBP

MUG: That means I'm correct then and that I only have 20 bonus outstanding, as my account states in the cashier.

MUG: I think this is misleading as there is NO mention of further WR once you have deposited in order to w.

MUG: w/d your winnings.

Nelle: you have 104 GBP in your cash balance and 30 GBP in your bonus balance

MUG: I can see I'm getting nowhere here, and that this 'promotion' is not as described in your terms.

MUG: I shall try and reach my WR and then cash out.

MUG: you've snared my money, well done.

Nelle: I am sure that you will manage to do so in no time

Nelle: I assure you that this is not the case

Nelle: Do you have any other questions ?

MUG: Well, it is. The terms of the 10 free fail to mention ANY of what you have said, therefore they are predatory and IMO not a good reflection of your casino.

MUG: No more questions, thanks and bye. No doubt if I meet my WR I'll be back on here as there will be more hassle trying to w/d.

MUG: Goodbye.

Nelle: Would you also like to block your account at a bonus level ?

MUG: Too late. I won't be depositing again. I'll try and meet WR then call it a day.

MUG: Thanks

Nelle: Have a nice day!

Nelle: Bye bye!


I had 134 pounds including my 94+20dep+20SUB and I failed to make WR as the slots seemed to mysteriously dip in RTP from this point ....

Bust out and feel ripped of £20.

Incidentally, to W/D you must be verified with docs, and you get another bonus foisted upon you for £20 once you submit approved docs, so it wouldn't surprise me if I had made WR that I would verify myself and then find I still couldn't w/d as I had yet another bloody active bonus.......

MY ADVICE IS TO AVOID NETBET.COM, let my £20 at least be of use to you people.

 

[swampwitch]

First they rip off iNetBet's name and logo...which they're still using despite this forum's concerns...now they've figured out a way to keep from paying out on their introductory freebie. It's a freaking shame you had to go through this crap in order for everyone else here not to get taken.
Rogue-ish indeed.

 

[dunover]

Yes, their bonus is not a bonus, it's a very effective 'anti-withdrawal' yoke. If you shake the yoke off, they hang another on you. Do these jokers have a rep here?

I also noticed there is no responsible gaming link in their site to exclude or set limits - they just claim to be allied to some sort of French addiction site.

If these are going for accreditation, then I'll be the next Pope.

I am a mug. I should've stuck to accredited sites. Before Nifty reminds me. But I did read the terms, and they are deceitful and mislead by omission. Avoid netbet.com.

 

[onkel]

They're doing everything they possibly can to avoid cashing players out.

This happened to me:

1) Netbet takes more time to start processing my withdrawal than the stipulated 48h pending period
2) Cancel my withdrawal claiming that the wagering requirements have not been met (despite live support telling me that I was good to go before I requested it)
3) After 4 days admit that the wagering reqs in fact had been fulfilled, and allow me to request a new withdrawal
4) Wait another three days and then e-mail me telling me that my phone number doesn't work, and it is of utmost importance that they get hold of me before the processing can start
5) Request KYC documents
6) ?

 

[dunover]

This is certainly looking like a rogue operation. I can see why players do chargebacks out of sheer frustration (rather than being inherently dishonest).
I'm sure they had a rep in another thread, the one where we were taking the mickey out of the name being dangerously near another casino's???

This site is definitely a spiv-house and not to be trusted. It seems the modus operandi is to continually ensure via bonuses that you won't be in a position to w/d. I mean, whoever heard of a 'docs bonus' of 20?? Get in a position to w/d, send your docs, get a bonus and you then can't w/d. Joseph Heller has nothing on these scamsters. I would PAB of it wasn't for the fact I'd feel like I was wasting Max's time over a poxy 20 quid.

 

[Tirilej]

I sent a pm to the rep. I'm sure he will do what he can to change this rule.

They just came out of the pit. I'm sure they don't want to go back in again.

 

[Sovietsky]

You lost 20 bucks but the casino did lose more imo.

 

[MisterBJ]

The name may have changed. But the game is still the same. Watch this is only the beginning. In the words of George W Bush "There's an old saying in Tennessee—I know it's in Texas, probably in Tennessee—that says, 'Fool me once, shame on...shame on you. Fool me -- you can't get fooled again.'" If I avoided them Yesterday. You can be damn sure i'm avoiding them today and tomorrow.

 

[mrmark21]

One to avoid. I dont mind their name but thats totally unacceptable behaviour. Have you sent the rep a PM? Not that it should matter, if theyve done that to you they would have done the same to others as well.

 

[mattsgame]

You lost 20 bucks but the casino did lose more imo.

What? that's not even the principle behind the op's post and makes no sense what so ever. (unless you are referring to other potential customers then my previous comment is moot and I apologise)

Anyway, Casino770 (Net Bet) have been doing the whole "oh we are changing" thing for a while now and have twice tried the probation option here as far as I am aware.

IMPO I would be staying away from this crowd, it was quite obvious what they were trying to achieve with the name/logo changes. The OP's post just re enforces my feeling against this crowd and what they have done above is plain rogue behaviour.

 

[Sovietsky]

(unless you are referring to other potential customers then my previous comment is moot and I apologise)

Correct.

 

[chayton]

TBH I can't say that I'm surprised by this. Although as far as I'm aware most of the previous issues with this casino were for extremely slow or non-payment. I guess they've fixed that issue by never giving you the chance to withdraw!

 

[Nifty29]

Two words dunover:

It stinks.

IMO...even if you don't want to PAB, you should at least PM Bryan as this is unbecoming of an accredited casino, or an aspiring one.

Have you reported your OP? Max might be willing to say if you have a prima facie case.

 

[chayton]

I'd definitely contact the rep at least: https://sussexmskpartnershipeast.com/forums/members/ and see what he says about this issue.

 

[KasinoKing]

I definitely think you should PAB, if Max would allow a "free-shot".
Refusing to remove a bonus before 1 penny has been wagered should mean automatic inclusion on the rogue list IMHO.

This reminds me of another bonus I saw a year or two back (I can't remember the casino name now), where they offered a free-chip, but the terms stated you could not cash-out any real money winnings from it in any circumstances...

KK

 

[Konstantinos]

Hello,

please find my answers below:

@Dunover, it is true that to be able make a withdrawal, you should had sent a request before make a deposit, so not to receive the automatically credited bonus, as then your account had two bonuses on it. I made a ‘’test’’ on my own to see what Live Chat and CS replies in these cases, before you make the deposit.

Caithlyn: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
FUN: Hello, i would like ask something for the bonus. If i use the 10£ bonus with PT x30 and i win, then i will be able to withdraw by just making a deposit of 20£?
Caithlyn: Hello, you also need to play the first deposit bonus which is added automatically
FUN: thank you

You can set limits on the Cashier-preferences-my limits.

The documents bonus we offer, is because many players are not familiar with this procedure, so sometimes, and according to your first deposit on site, we offer up to 100£ for sending us the verification documents.

@Onkel, what is your username? As far as i know we don’t accept players from Cyprus

@Tirilej, thank you for the pm

@chayton, slow payments problems existed. All players were paid.

@Max, if you would like suggest something on this issue, please let me know

As i had told some months ago to Bryan, every suggestion, for TC, promos is more than welcome and if something is not correct, then i will gladly do the right thing so to fix it.

Regards,
Konstantinos

 

[vinylweatherman]

Hello,

please find my answers below:

@Dunover, it is true that to be able make a withdrawal, you should had sent a request before make a deposit, so not to receive the automatically credited bonus, as then your account had two bonuses on it. I made a ‘’test’’ on my own to see what Live Chat and CS replies in these cases, before you make the deposit.

Caithlyn: Thank you for contacting chat support! I am here to help you! How may I be of assistance today?
FUN: Hello, i would like ask something for the bonus. If i use the 10£ bonus with PT x30 and i win, then i will be able to withdraw by just making a deposit of 20£?
Caithlyn: Hello, you also need to play the first deposit bonus which is added automatically
FUN: thank you

You can set limits on the Cashier-preferences-my limits.

The documents bonus we offer, is because many players are not familiar with this procedure, so sometimes, and according to your first deposit on site, we offer up to 100£ for sending us the verification documents.

@Onkel, what is your username? As far as i know we don’t accept players from Cyprus

@Tirilej, thank you for the pm

@chayton, slow payments problems existed. All players were paid.

@Max, if you would like suggest something on this issue, please let me know

As i had told some months ago to Bryan, every suggestion, for TC, promos is more than welcome and if something is not correct, then i will gladly do the right thing so to fix it.

Regards,
Konstantinos

You dropped yourself right in it here?

YOU know about this undocumented and convoluted procedure for withdrawing from the free chip whilst avoiding getting shackled by the first deposit and document boni, but clearly Caithlyn does not, as she gave the wrong advice to your test player account that there was no way out other than to then make the further WR on the bonus from the 20 deposit before making the withdrawal.

This convoluted procedure SHOULD be in the terms and conditions, so that these rather pedantic steps, and the order in which they should be taken, are made clear from the outset.


All players have to go on is term 8

8.Before the player can cash out their winnings, they must first deposit a minimum of £/€/$20.

This is completely wrong, as you have just said that in order to avoid being shackled by the bonus, the player must withdraw BEFORE, not after (as stated in term 8), making their verification deposit.

The correct procedure would seem to be

1) Withdraw the proceeds of the free chip
2) Make a fresh deposit of 20 minimum, which will cause the non removable bonus to be added
3) Send in KYC documents, which will add the document bonus to the account.
4) Wait for acceptance and validation of the withdrawal (wise to also wait till it has actually been paid too)
5) Play on verification deposit, deposit bonus and document bonus.

Get the order wrong, and players could end up having one of the two boni hitting their account whilst the winnings are still sitting there.

Given that this comes after a complete overhaul and rebranding, it has had the effect of ruining this effort by continuing the problems associated with the former brand into the new. This system of initial offers should have been tried on a test account BEFORE the new NetBet brand went live with it, as these problems would have been spotted, and the terms could have been expanded so that they contained the full and proper procedure for cashing out from the free chip and first deposit bonus.

 

[MisterBJ]

Konstantinos,

The right thing to do is A) Fix that bullshit term and/or make it clearer B) Refund the OP complete balance and allow him to make a full withdrawal....SMH what's the hell wrong with you guys? You just gotta figure out a way to get over on people. This is rogue behavior plain and simple!!!

 

[mrmark21]

Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.

 

[Konstantinos]

Hi,

we dont ask documents when you register

Regards,
Konstantinos

 

[Konstantinos]

Konstantinos,

The right thing to do is A) Fix that bullshit term and/or make it clearer B) Refund the OP complete balance and allow him to make a full withdrawal....SMH what's the hell wrong with you guys? You just gotta figure out a way to get over on people. This is rogue behavior plain and simple!!!

Hello,

i am looking into this issue

Regards,
Konstantinos

 

[mrmark21]

Hi,

we dont ask documents when you register

Regards,
Konstantinos

Then why did the chat support ask me? Does your support receive adequate training? She also told me that what she said was in accordance with the T&Cs when I signed up.

 

[Konstantinos]

Hi,

the only reason to ask you for this, is if your country belongs in one of the countries we have on 6.7 on TC

Regards,
Konstantinos

 

[vinylweatherman]

Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.

This could work in your favour as you should get the document bonus and free chip bonus together, which is one less shackle for any potential withdrawal later on.

 

[mrmark21]

Hi,

the only reason to ask you for this, is if your country belongs in one of the countries we have on 6.7 on TC

Regards,
Konstantinos

But I thought you said you don't ask for documents when people register? That is what you said. And you know I'm on this list because I mentioned I'm from Australia in my previous post. Which one is it?

So you DO ask for documents upon registration.

 

[Konstantinos]

Hi,

please ignore the document bonus, i didn't say that everybody receives it

some players do, some others don't

there are and other reasons we send this bonus

Regards,
Konstantinos

 

[mrmark21]

This could work in your favour as you should get the document bonus and free chip bonus together, which is one less shackle for any potential withdrawal later on.

I'm more concerned about the rep's most recent response. But that's a good idea

 

[Konstantinos]

But I thought you said you don't ask for documents when people register? That is what you said. And you know I'm on this list because I mentioned I'm from Australia in my previous post.

So you DO ask for documents upon registration.

When you register, we dont ask documents , you make your registration in the registration form....

if you want to claim the bonus, as 6.7 points out, you have to send us the necessary docs.

 

[mrmark21]

When you register, we dont ask documents , you make your registration in the registration form....

if you want to claim the bonus, as 6.7 points out, you have to send us the necessary docs.

That's essentially the same thing. You told me that you don't request documentation. Which your casino is obviously going to need if a customer wishes to use a bonus. However you want to word your response is irrelevant.

Thanks for your input But now I'm addressing the other members on this forum... Is giving my documents to this ex rogue casino worth the NDB?

 

[Konstantinos]

Hi,

its not the same thing registration and bonus.

We don't ask you documents when you register. We ask you documents if you want to claim the bonuses

 

[Balthazar]

to be able make a withdrawal, you should had sent a request before make a deposit

Trust me, I've seen shitty T&C's before but this one takes the cake:

1- Meet wagering requirement
2- Request withdrawal even though you've not met all the conditions to get your money
3- Withdrawal on hold/denied
4- Deposit money
5- Get mandatory bonus
6- Get stuck with another bunch of T&C
7- Request from #2 kicks in?

I'd rather punch myself in the balls than deposit a penny at 770/NetBet. Shame on you Dunover.

PS: Could another casino offer a job to this Konstantinos guy to deliver him from his misery?

 

[mrmark21]

Hi,

its not the same thing registration and bonus.

We don't ask you documents when you register. We ask you documents if you want to claim the bonuses

This was my original post...

'Okay so i just signed up at this casino with the intention of trying my hand at the $10NDB only to be advised by the customer support that I need to provide my documentation before I can claim the NDB or any other bonus or even play at all. Australia (apparently) is on the list of countries that are on this list. Am I the only one that thinks its a little strange that this ex-rogue casino (that still haven't cleared up their issues) is requesting documentation upon registration? IMO not worth the NDB.'

In which you responded...

'We don't request documents upon registeration'

So you do request documents upon registration so customers on that list can use the registration bonus or any other bonus?

P.s. I think I just answered my own question giving my documentation to an ex-rogue casino is not worth a NDB.

 

[Konstantinos]

Hello,

ok let me explain better what happens

Registration NO documents
10£ bonus no-deposit WITH documents
200£ deposit bonus NO documents

Regards,
Konstantinos

 

[mrmark21]

Hello,

ok let me explain better what happens

Registration NO documents
10£ bonus no-deposit WITH documents
200£ deposit bonus NO documents

Regards,
Konstantinos

Okay why do you need documents for the NDB and none for the deposit match bonus? I mean I wont deposit now either way I'm just curious. Also why only certain countries?

 

[Konstantinos]

Hi,

we have issues with some countries with mutliple accounts (bonus seekers) that opened and used many accounts just to use this bonus

Regards,
Konstantinos

 

[mrmark21]

Hi,

we have issues with some countries with mutliple accounts (bonus seekers) that opened and used many accounts just to use this bonus

Regards,
Konstantinos

So your saying Australia has a high amount of fraud?

 

[vinylweatherman]

So your saying Australia has a high amount of fraud?

Obviously yes.

It just means that fraudsters have to pretend to be from a different country now, one not on the list.

The responses in general show the operation is "messy", with one hand not knowing what the other is doing.

Now, if the document bonus is not automatic, but discretionary, it means that where a player receives one that locks in an available withdrawal with further WR, it has been a deliberate act by the casino, rather than the result of an automated system.

There is also a benefit to having to send in your documents prior to being allowed to play, as it means the casino can no longer deny the withdrawal due to issues with documents, and having documents on file will also mean that the first withdrawal will not be delayed due to the KYC process.

Of course, now we have a thread for Google to find that associates the new NetBet brand with some roguish behaviour, and not only will this warn players, but it might wake up iNetbet's lawyers as there is the danger that confusion over the very similar names will lead to iNetBet getting tarnished over this.

We had the case of 32Red vs 32Vegas, where 32Red took action over the similarity of name leading to confusion among players, which lead to issues with 32Vegas being wrongly attributed to 32Red. 32Red eventually went to court and won £1 million+ in damages, and forced 32Vegas to cease using the name. iNetBet's lawyers will be aware of this case, and may already be considering whether it's worth taking action against the use of NetBet as the brand name for an online casino.

 

[Konstantinos]

So your saying Australia has a high amount of fraud?

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

 

[vinylweatherman]

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

It's just another way of saying the same thing. You imply that Australians can't do their own searches for casinos, and that without campaigns, you should not be getting an increase in players unless there is "something fishy going on".

Instead, you should consider it a blessing that it works out cheaper to attract players from Australia.

You also have to consider what campaigns are being run by your affiliates, as this may explain why you get a surge in players. You ARE in fact "running a campaign", the $10 free chip, and it's the kind of campaign that affiliates know drives traffic, and also encourages the less moral affiliates to engage in spam, something they will never admit to doing, but something that will generate widespread awareness that there is a free $10 chip on offer for a brand new casino. Many players made aware through spam will be wise enough to know not to click the link, but navigate to the site themselves to check and claim the offer, thus you will not be seeing any affiliate tags.

No matter how you promote, or not promote, a free chip is bound to generate a surge in traffic, much of which is only interested in taking a shot at the free chip and moving on, rather than becoming a regular player.

 

[mrmark21]

Hi,

did i say that or you receive my words in the way you want?

we accept players from the most countries, but if from some countries we have unexplained increase of registrations that its not caused by any running campaign then we ask these documents for the no deposit bonus. The players that want to deposit though can claim the welcome bonus

Regards,
Konstantinos

No you didnt say that. Was just a question to which VWM gave a rather good detailed answer. On the other hand I dont know if I like being accused of receiving your words in the way I want. But I'm just going to attribute that to your english writing skills

 

[Shorty]

I played there yesterday too.
I deposited 10 EUR + 100% match to try out their slots and i had luck from the start. Got a 200 EUR feature on Dragon Slot from a 0.60 EUR bet and tried to clear the WR. I played for hours and then i was looking how much of the bonus i played and i couldnt find it. There was just 10 EUR shown as Bonus on my balance the whole time. Live chat was offline so i couldnt ask them and played it all back in hope to make the wr but i busted out. Never again.

 

[Konstantinos]

Hello,

the issue with the bonus and the TC will be solved in a few days

a new bonus will be available, new TC and the players will be able to choose if they want to accept or refuse the bonus

i think in the next few days will be ok

Regards,
Konstantinos

 

[dunover]

Thanks People.....

.......thanks for your replies CM members, it feels good to know I'm not alone in thinking this stinks to high heaven.
I've got to pop out now, but will reply to some of the salient points raised by Nifty, KK, VWM, Marky etc. later this evening.
Cheers.

 

[dunover]

Hello,

the issue with the bonus and the TC will be solved in a few days

a new bonus will be available, new TC and the players will be able to choose if they want to accept or refuse the bonus

i think in the next few days will be ok

Regards,
Konstantinos

Brilliant. How does this help those already mislead by your site? How on earth can you come on here and basically say your terms were inaccurate previously, as if it is something trivial? Amateurish.

 

[dunover]

Last post before PAB - replies to those who've helped.

Thanks again people. I think despite losing only the £84 I should have been able to cashout or even the subsequent £20 I was conned into depositing, PAB is the right way to go. This situation should not be allowed to happen to others, and if I fail to act then it may again. I will reply to people in order of their replies, and then PAB. Thereafter in accordance with the rules, I will not comment further.

Tirilej - Thanks, i forgot they were once rogued.
Mattsgame - Yes, it appears little has changed as you say.
Chayton - Yes, it appears so (from slow w/d's to not being able to w/d at all..)
Nifty29 - I won't report the post alone, but do it via the PAB process. Cheers.
KK - Yes, I will do a PAB.
Konstantinos - I have yet to make up my mind if your chat with 'Caithlyn' is serious or not.
VWM - Thanks, and you are correct, the terms deliberatey don't include information about having to meet a second WR plus the rep's reply is full of holes and leaves little hope for CS there.
MisterBJ - Yes, I agree allowing me to w/d the 84 would be how it should work and that it didn't is definitely rogueish.
mrMark21 - you had a lucky escape, leave well alone!
Balthazar - Yep, shame on me for being dumb enough to trust a site with a rep on here. As you say the terms are ridiculous but taking them at their word I should have been OK. My point is what the terms DON'T say in regard to this NDB. It seems live chat drip feeds you arbitrary terms and conditions as you go along...
Shorty - Yes, like myself you had no idea or way of checking if you had met the WR, or how far you had to go. I worked it out from the comp points, which are 5 for each £1 you wager on slots. I had over 2000 so knew I hit WR, although as you can see from my live chat with their CS this is beyond their comprehension.

OK, I'm bypassing the rep (sorry Konstantinos) because too much seems to get lost in translation as he is not a native English speaker as Mark pointed out, not his fault I know. In fact I feel he has a hard job because he is in the impossible position of trying to make a silk purse out of what we know to be a pigs ear. I accept my fault in all this for playing there in the first place. The latest nonsense is an e-mail I received today (after requesting my account closed via their site unsurprisingly) whereby they are concerned for my problem gambling!! I mean, my closing my account would never be to do with the terrible experience I had there, would it?

My points are that the terms are incomplete and are at present at best disingenuous and at worst predatory and dishonest. Konstantinos had even admitted they are wrong in places and need updating.

1. Following the NDB terms as I did, and as you have seen in my OP, there is no mention of any further WR for another sticky bonus after you deposit. Nowhere does it state that the NDB is tied to another automatic (according to their CS) non-removable bonus.
2. Nowhere does it say that the onus is on the player to contact CS BEFORE they deposit in order to w/d their possible winnings from the NDB.
3. Any accredited site should be able to remove a bonus, if untouched, at a players request. They didn't.
4. Can we be sure (I didn't get that far obviously) that the 'documents bonus' wouldn't affect your first w/d by putting further WR on your account when you have already cleared the last WR and have withdrawable funds?
5. Your site has no statement of remaining WR to assist the player - BIG omission not becoming of a respectable casino.

PAB submitted today 17:40 no further comments from myself. Cheers, dunover.

 

[ChopleyIOM]

Coming to this thread late so nothing of substance to add, except to say that it amazes me that casinos such as this get any business at all, especially from a (usually) wise chap such as dunover!

I'd never deposit at this kind of place in a million years anyway, so dunover's experience doesn't change anything for me, but it may prove instructional for others. (NDBs don't interest me either, the old adage 'you don't get something for nothing' kind of sums it up for me.)

I do feel a bit sorry for the rep in all honesty, it must be hard when your job is to defend what is effectively a lying and dishonest operation.

 

[lotusch]

Never ever saw comments from a casino rep like this one.
Total lack of interest in the ongoing issue with Dunover,only talking about vague t&c's on their website.
Omg,I would not even think one second signing up for crap casino's like this.
They give the business a bad name.

This rep should read and learn from the real deal reps on this forum.
The people who do care about their customers as it is their business and their income.
This "casino" is only there to fill their pockets and deliver no CS whatsoever.
As I am in CS myself for years and years I despise approaches towards customers as from this crowd!
A casino like this should be avoided by all means by everyone.

Wonder how they attract players anyway allthough I am sure it won't be that much... :lolsign:

Good luck with the PAB Dunover!

 

[Balthazar]

Balthazar - Yep, shame on me for being dumb enough to trust a site with a rep on here. As you say the terms are ridiculous but taking them at their word I should have been OK.

I'm pulling your leg here since (I believe) no big amount of money is at stake but it's a former rogue casino rebranded with a stolen name and logo ffs.

Never ever saw comments from a casino rep like this one.

Don't grill the rep please. It doesn't look like it but I'm restraining myself a lot to talk about 770 because he's here and I respect him as a person. His job isn't easy and he has been thrown to the wolves by defending this casino here. I do hope that he finds another job ASAP.

 

[Konstantinos]

Hello all,

I didn't reply because dunover made a pab so I need to be informed from Max first

@Balthazar, I was thinking to say thank you by offering some drinks (kidding), but it came an idea to my mind. If you want, gather 20-30 people from CM and let's have a discussion together one weekend. I will ask for a budget, I will put the hotel for all of you (maybe and "some" bonus chips in one of our partner land casinos in one European city) and lets go all together and speak for all these issues

Players and me....

Everyone who is interested let me know and I will try arrange it.

No deposit on Netbet. I don't want none to make a deposit. Lets try have a mini-congress

Let me know your ideas

Edit PS: If Bryan and Max agree to make this suggestion/proposal.

Regards,
Konstantinos

 

[psmith2020]

i open a account up today through a link for 20 no deposit is was really a 10r thats fraud

when i opened the account there was not even a mention of a no deposit bonus

another one for the junk pile