Bonus Complaint Bitstarz "Second Free Spin" Complaint

[xiaozhuzhu]

Hello everyone
I am from China's player. My Engiish is not good.
Although so
I still decided to work hard to complete such a complaint to keep everyone away from this trap
bitstarz casino is an online casino with a higher score that I know through the recommendation of the so-called casino complaint company "askgamblers"
My initial feeling for this casino is pretty good and I deposit money soon
But I found their free spin bonus trap to eliminate the player ’s legal profit
This online casino gave me a message about a free spin bonus around May 6th
The free bonus sounds tempting
So I participated in a bitstarz free spin bonus called "Second chance Free spins"
I got 0.9 $ through free spins
And this free spin bonus is only one day long
Just like that on that day I forgot this bonus to play blackjake which I like to play
As a result, I was surprised to find that the betting profit in blackjake was confiscated the next day
That night I won 1,000 $ from blackjake game and it was all confiscated due Because of this bonus!

The reason is that this bonus must be completed in this slot game and Did not complete the betting quota requirement
This is very unreasonable
I have tens of thousands of bets on BLACKJAKE
The bet volume requirement that is not enough for the 0.9 $ bonus
Look at this ridiculous result
According to the truth
If the casino wants to confiscate the profits of all the games of the players. Then all betting games should be counted in the bonus betting volume.

I am very depressed now
This is like a trap!
Who needs 0.9 $ to win 1000 $?
I want to report such unreasonable bonus rules
Tell everyone about this unreasonable trap

I have a full screenshot of the bet and a screenshot of his bonus activity
You can see that my account funds directly changed from 1796 $ to 834 $ when the free spin reward expired
It ’s ridiculous that I ’m still immersed in the joy of winning money

 

[maxd]

PAB in progress, please remember to read and abide by the Player Arbitration Policies and Procedures.

 

[maxd]

As it happens the winnings were cancelled because the bonus WR were not completed before the bonus expired.

 

[xiaozhuzhu]

As it happens the winnings were cancelled because the bonus WR were not completed before the bonus expired.

Below is the URL page of their bonus rules terms

You do not have permission to view link Log in or register now.

The free spin reward I participated in was "Second Free Spin".
The rules for this bonus should belong to the "Free Use Terms and Conditions
"
The rule only says that the bonus is cancelled, there is no mention of the profit being removed

If the profit is deleted, it should belong to the "general bonus terms and conditions" rule
Rule 10 refers to "10.
After the bonus period expires, the bonus funds and bonus will be forfeited. "
but
At the same time, Article 6 mentions that bets on table games will be counted as 5%
You also see that my bet amount in the blackjake game can be satisfied
But my bonus betting requirement is not met

Is this a special bonus rule?
What kind of reward clause is enforced by "Second Free Spin"? belong?

 

[hhhelllo]

Isnt it automated by their system? Bitstarz have a lot of clients so maybe its a little harder to speak to someone that can do anything.
I dont understand why a buisness would force a dumb rule like that for a couple hundreds if they think they will make twice as much on you on the next days or weeks.
That being said, how careless are you? If you take a free bonus and win cents, just cancel it? You didnt and went apeshit on blackjack? Their terms are pretty clear and are far from the worst I have seen. Please donr ever do that again. You give them a reason to issue free spins bonuses with wrong intentions.

 

[xiaozhuzhu]

Isnt it automated by their system? Bitstarz have a lot of clients so maybe its a little harder to speak to someone that can do anything.
I dont understand why a buisness would force a dumb rule like that for a couple hundreds if they think they will make twice as much on you on the next days or weeks.
That being said, how careless are you? If you take a free bonus and win cents, just cancel it? You didnt and went apeshit on blackjack? Their terms are pretty clear and are far from the worst I have seen. Please donr ever do that again. You give them a reason to issue free spins bonuses with wrong intentions.

Yes, their system is set automatically
They wo n’t know whether you will make a profit after taking the bonus
But no matter you lose or win, the system will confiscate your free bonus and your winning money.
I found a problem after carefully reading their bonus terms today
In the casino bonus rules
This bonus should belong to "Free Use Terms and Conditions"
This bonus I received. The rules do not mention that player profits can be confiscated
This bonus rule only mentions that if the player does not complete the bet requirement the bonus will be cancelled
If I understand correctly
That is to say. The 0.9 $ bonus will be cancelled, but the system cancels the money I won!
The casino system canceled the 1,000 $ I won together with the 0.9 $ bonus！
And his bonus rule "Free Use Terms and Conditions" does not mention that the casino can confiscate the money the player wins

 

[The Dude]

These "profits" you keep talking about is the money generated from the bonus fund. But you let the time lapse to finish the wagering requirements - thus it disappeared. The bonus terms are pretty straightforward, and if they aren't to you, then don't accept the bonus. Bonuses are NOT obligatory, and you would probably have a better experience playing without them since you won't have to translate their terms. I would recommend bonus-free play for you.

 

[xiaozhuzhu]

These "profits" you keep talking about is the money generated from the bonus fund. But you let the time lapse to finish the wagering requirements - thus it disappeared. The bonus terms are pretty straightforward, and if they aren't to you, then don't accept the bonus. Bonuses are NOT obligatory, and you would probably have a better experience playing without them since you won't have to translate their terms. I would recommend bonus-free play for you.

Dear Mr.Casinomeister

I do n’t know if you read the rules
It doesn't even write about removing the player's winning money
At first I also thought that the casino has the right to remove the 1000 $ I won
Until I carefully read their bonus rules!
But this is a free spin bonus just to remove the bonus
If this bonus does not meet the requirements, then this bonus should be a general bonus.
Then according to the rules, my BLACKJAKE game betting amount should meet its requirements
But please take a look. This is a free spin reward and will not remove the player's profit at the same time!
Could you please point out where is the rule to remove my 1000 $ profit?
So that I can continue to express what I mean with you
Almighty God, I have really tried hard to look at their rules and regulations
If this clause states that it can confiscate the 1000 $ I won
Then i will accept my stupidity without seeing the terms and conditions
So please tell me what the bonus rule is, which article confiscated my 1000 $?

 

[The Dude]

It's number 10:

• 10. Bonus funds and winnings will be forfeited upon expiry of the bonus.

So you didn't read carefully enough. You agreed to these rules when you accepted the bonus. Like I mentioned, it is your responsibility to read and understand the terms. If you don't understand them, then don't accept the terms. Simple as that.

 

[The Dude]

Admin note: renamed the thread for SEO purposes

 

[xiaozhuzhu]

It's number 10:

• 10. Bonus funds and winnings will be forfeited upon expiry of the bonus.

So you didn't read carefully enough. You agreed to these rules when you accepted the bonus. Like I mentioned, it is your repsonsiblity to read and understand the terms. If you don't understand them, then don't accept the terms. Simple as that.
[/引用]

Dear Mr.
I think the free spin reward for my participation is called "Second chance Free spins"
Belongs to
"FREE SPINS TERMS AND CONDITIONS"
Article 5 writes that if you do n’t complete, the bonus will expire
May I ask if this means that the bonus will be forfeited
And the 1000 $ I won is not a bonus
1000 $ is my profit

The bonus rules you pointed out belong to
"GENERAL BONUS TERMS AND CONDITIONS"
If it is such a bonus
Please see Rule 6
The bet of my BLACKJAKE game will be counted in it
However, this bonus event does not calculate my bet in the blackjake game
My BLACKJAKE belongs to a live casino game. 5% of the bets will be counted in the bonus.
Then if I do n’t complete the request, the casino will confiscate 1000 $ profit
Obviously the bonus I received should be "FREE SPINS TERMS AND CONDITIONS"

 

[The Dude]

Yep, it expired to include the funds won off of the bonus. General Bonus terms covers all bonuses to include the free spins. Sorry, but that's it.

 

[xiaozhuzhu]

Yep, it expired to include the funds won off of the bonus. General Bonus terms covers all bonuses to include the free spins. Sorry, but that's it.

You also seem to insist that I am involved
"GENERAL BONUS TERMS AND CONDITIONS"
I already said
Please refer to rule 6 under such bonus terms
"Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%."

It says that my blackjake will be credited to the bonus bet amount
But the casino has prepared to count this blackjake in the bet amount

Do n’t forget that I have at least 1000 $ in the live casino online blackjake game
However, all these bets are not counted in this free spin bonus

I do n’t know why you still insist on the bonus rules I participate in is
"GENERAL BONUS TERMS AND CONDITIONS"

Please see the name of the bonus event I participated in

The name of this bonus event is called "Second chance Free spins"
It is not exactly "GENERAL BONUS TERMS AND CONDITIONS"

It is "FREE SPINS TERMS AND CONDITIONS"

 

[onlyoneunit]

I have read there terms, and still rule number 10 applies to the Second Chance free spins. I want to let you know

1a.
The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 15 mBTC. Any winnings exceeding this amount will be forfeited.

You see that you second chance also stated that a maximum of 100€ would be cashout, and also this rule will apply because of rule

2b.
General bonus terms and conditions apply

I'm sorry to let you know this, if you translated the T&C because I see you are from Japan? I would a deeper dive before taking place. Aldo the rules are verry clear.


Hope you will learn from your mistakes buddy.

 

[xiaozhuzhu]

I have read there terms, and still rule number 10 applies to the Second Chance free spins. I want to let you know

1a.
The maximum winnings that will be paid out resulting from a free bonus or free spins without deposit (eg. the 20 free spins upon registration, Wednesday Free Spins Drops, Second Chance Spins, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players, the maximum winnings that will be paid out resulting from a free bonus or free spins without deposit will be 15 mBTC. Any winnings exceeding this amount will be forfeited.

You see that you second chance also stated that a maximum of 100€ would be cashout, and also this rule will apply to rule number 10 in this previous post. I hope you see your mistake.

You will learn from your mistakes buddy.

Oh my God
The first rule you said is to compete against players who have no deposit
“NO DEPOSIT BONUSES TERMS AND CONDITIONS”
I have made 4 deposits

 

[onlyoneunit]

eg. states for example, second change free spins wich stated in your bonus history is part of the no deposit bonus terms and conditions.

(eg. the 20 free spins upon registration, Wednesday Free Spins Drops, SECOND CHANCE SPINS, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players,

I'm sorry but it's what it says. You can keep in denial but it won't help, accept you have done something stupid and you are not able reverse it.

 

[xiaozhuzhu]

eg. states for example, second change free spins wich stated in your bonus history is part of the no deposit bonus terms and conditions.

(eg. the 20 free spins upon registration, Wednesday Free Spins Drops, SECOND CHANCE SPINS, Friday Loyalty Bonus (exception VIP players who have specifically been set on a VIP Cashback Deal as part of their Friday Loyalty Bonus)) will be 100 EUR/USD/CAD/AUD/NZD/USDT, 1,000 NOK, 0.3 BCH, 1.5 LTC, 0.6 ETH, 30,000 DOGE, 400 PLN, or 6,000 RUB. In regards to BTC players,

I'm sorry but it's what it says. You can keep in denial but it won't help, accept you have done something stupid and you are not able reverse it.

I think you still got it wrong
His rules are not about bonuses that you do n’t need to deposit
It means that the player has not saved money in the casino
Players who have n’t saved money in the casino took a free spin bonus
Such players do not have people who deposit money into the casino

 

[Slottery]

It's really only one person here who doesn't want to understand really standard T&C:s

 

[onlyoneunit]

I think you still got it wrong
His rules are not about bonuses that you do n’t need to deposit
It means that the player has not saved money in the casino
Players who have n’t saved money in the casino took a free spin bonus
Such players do not have people who deposit money into the casino

I want to refer you to the screenshot you have post of the Bonus History wich stated Second Chance Spins, you talking against your own proof. But you haven't read the rules correctly as you particular new to the these online casinos I assume.

I'm just trying to help you understand what mistake you have made and on wich part they be on there T&C,

Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.

 

[xiaozhuzhu]

I want to refer you to the screenshot you have post of the Bonus History wich stated Second Chance Spins, you talking against your own proof. But you haven't read the rules correctly as you particular new to the these online casinos I assume.

I'm just trying to help you understand what mistake you have made and on wich part they be on there T&C,

Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.

I Know it
Rules number 1a, 2b, applies to rule 10. Because Second Chance Spins is still part of rule 1a.

He is talking about people who have not saved money in the casino
Please

 

[onlyoneunit]

It looks like you have 2 issues,

As I see you already had saved money balance in the casino? Aldo I remember your wager bonus money is always played first and will go back to real money play after you losses or complete the bonus.

I assume you had won 1000$ with the second chance free spins? If this is not right and you won this amount even before accepting the free spins, this money shouldn't have not been confiscated as this was already real money. At that point the only bonus money that would be confiscated is the initial won of 0.90$ but if you won this amount 1000 $ by playing with bonus money and blackjack / blackjake, then it's a fair confiscate.

 

[xiaozhuzhu]

It looks like you have 2 issues,

As I see you already had saved money balance in the casino? Aldo I remember your wager bonus money is always played first and will go back to real money play after you losses or complete the bonus.

I assume you had won 1000$ with the second chance free spins? If this is not right and you won this amount even before accepting the free spins, this money shouldn't have not been confiscated as this was already real money. At that point the only bonus money that would be confiscated is the initial won of 0.90$ but if you won this amount 1000 $ by playing with bonus money and blackjack / blackjake, then it's a fair confiscate.

I want to ask you from which rule do you know they have the right to confiscate my 1,000 $ blackjake game
You first mistakenly thought that I was a player who had not deposited money
Let's see, the online casino admits that I participated
Belongs to "Second chance Free spins"
There is no mention that if the bonus expires 1000 $ profit will be forfeited
They only said that the bonus was removed
It ’s just that your balance will be used first






Reconnecting…

Jarvis 23:09
Hello. How may I help you?

Ask your question here below and I'll do my very best to help you
ye 23:11
Hello i want to ask "Second chance Free spins" This bonus belongs to him "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Jarvis 23:11
Let me connect you to one of our real support heroes

You have been transferred to: Andrew.
ye 23:12
Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Or belong "GENERAL BONUS TERMS AND CONDITIONS" rule

Andrew 23:12
We do not issue any complimentary free spins or bonuses from the support here. Instead we have weekly offers, daily tournaments and hidden gems that you are able to take part of all throughout the year. You can read more about the promotions we have each week, and competitions that is always ongoing here:

You do not have permission to view link Log in or register now.

.
ye 23:14
I'm asking you the rules of this bonus

"Second chance Free spins"

You do not have permission to view link Log in or register now.

This bonus belongs to "FREE SPINS TERMS AND“ ？

Andrew 23:15
The rules are 40x wager and there is a maximum withdrawal yes

of 100 USD
ye 23:17
If you fail to complete the request, will you only lose the bonus?

Andrew 23:18
I do not understand what you mean exactly?
ye 23:19
The rule is 40 times the bet If the bonus expires is it not only a loss of bonus

What happens if the bonus expires

What happens if the bonus expires？

I am waiting for your reply

Andrew 23:24
Then the bonus is then unfortunately lost.
ye 23:26
just lost Bonus funds? what about winnings?

Andrew 23:26
The total balance will be lost if your deposit has been played, your deposit will be the first to be played.
ye 23:28
You help me take a look Did you eliminate my winnings

Your "FREE SPINS TERMS AND" Should not remove my winnings

Andrew 23:30
Your balance is 614.
ye 23:31
Bonus on May 7 "Second chance Free spins"

Andrew 23:32
That decision has been made and will not change unfortunately.

Is there anything else i can help you with?
ye 23:33
But you said this "Second chance Free spins" belongs to "FREE SPINS TERMS AND" rule

pls
Read

Andrew 23:33
We have spoken to you many times about this and the decision is final

Have a nice evening.
ye 23:34
Can't you obey your rules?
Delivered

Andrew has closed the chat.

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome
Message:
Sub

 

[Oscar Arnhem]

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome
Message:
Sub

How much did you send him??

 

[Gaz237]

I want to ask you from which rule do you know they have the right to confiscate my 1,000 $ blackjake game
You first mistakenly thought that I was a player who had not deposited money
Let's see, the online casino admits that I participated
Belongs to "Second chance Free spins"
There is no mention that if the bonus expires 1000 $ profit will be forfeited
They only said that the bonus was removed
It ’s just that your balance will be used first






Reconnecting…

Jarvis 23:09
Hello. How may I help you?

Ask your question here below and I'll do my very best to help you
ye 23:11
Hello i want to ask "Second chance Free spins" This bonus belongs to him "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Jarvis 23:11
Let me connect you to one of our real support heroes

You have been transferred to: Andrew.
ye 23:12
Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Still belongs "GENERAL BONUS TERMS AND CONDITIONS" rule

Hello i want to ask "Second chance Free spins" This bonus belongs to "FREE SPINS TERMS AND CONDITIONS" rule Or belong "GENERAL BONUS TERMS AND CONDITIONS" rule

Andrew 23:12
We do not issue any complimentary free spins or bonuses from the support here. Instead we have weekly offers, daily tournaments and hidden gems that you are able to take part of all throughout the year. You can read more about the promotions we have each week, and competitions that is always ongoing here:

You do not have permission to view link Log in or register now.

.
ye 23:14
I'm asking you the rules of this bonus

"Second chance Free spins"

You do not have permission to view link Log in or register now.

This bonus belongs to "FREE SPINS TERMS AND“ ？

Andrew 23:15
The rules are 40x wager and there is a maximum withdrawal yes

of 100 USD
ye 23:17
If you fail to complete the request, will you only lose the bonus?

Andrew 23:18
I do not understand what you mean exactly?
ye 23:19
The rule is 40 times the bet If the bonus expires is it not only a loss of bonus

What happens if the bonus expires

What happens if the bonus expires？

I am waiting for your reply

Andrew 23:24
Then the bonus is then unfortunately lost.
ye 23:26
just lost Bonus funds? what about winnings?

Andrew 23:26
The total balance will be lost if your deposit has been played, your deposit will be the first to be played.
ye 23:28
You help me take a look Did you eliminate my winnings

Your "FREE SPINS TERMS AND" Should not remove my winnings

Andrew 23:30
Your balance is 614.
ye 23:31
Bonus on May 7 "Second chance Free spins"

Andrew 23:32
That decision has been made and will not change unfortunately.

Is there anything else i can help you with?
ye 23:33
But you said this "Second chance Free spins" belongs to "FREE SPINS TERMS AND" rule

pls
Read

Andrew 23:33
We have spoken to you many times about this and the decision is final

Have a nice evening.
ye 23:34
Can't you obey your rules?
Delivered

Andrew has closed the chat.

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome
Message:
Sub

Read the two lines in bold.

 

[Slottery]

You honestly think anything gonna change if you contact them 20 times more or keep posting this thread?

Only one person anywhere see casino doing something wrong but keep looping this same thing several time gets bit boring, you have got casinos reply, PAB been handled, what in earth you want or what you don't understand what everybody else does?

 

[onlyoneunit]

I did not said you never deposited before. It's what you make up right now, I have told you only what rules apply to your second chance free spins. Wich is indeed part of the NO DEPOSIT FREE SPINS, you clearly don't understand what the difference is between getting free spins without a deposit been made. Even you made 4 deposits you still can get free spins for not making a deposit. and these free spins can apply to different type of rules of there promotional terms. Wich in this case is also the no deposit terms and conditions from bitstarz.

I was wrong on the fact that bonus money is been played first and then real money, this is the other side, but this is also different on casinos. But I remember they did on Softswiss but they have changed this wich I diddent know as I'm not playing on any Curaçao license casinos anymore because reasons.

I'm out of here as you not been really gentle, wich is in fact not going to help you anywhere else.

 

[xiaozhuzhu]

I did not said you never deposited before. It's what you make up right now, I have told you only what rules apply to your second chance free spins. Wich is indeed part of the NO DEPOSIT FREE SPINS, you clearly don't understand what the difference is between getting free spins without a deposit been made. Even you made 4 deposits you still can get free spins for not making a deposit. and these free spins can apply to different type of rules of there promotional terms. Wich in this case is also the no deposit terms and conditions from bitstarz.

I was wrong on the fact that bonus money is been played first and then real money, this is the other side, but this is also different on casinos. But I remember they did on Softswiss but they have changed this wich I diddent know as I'm not playing on any Curaçao license casinos anymore because reasons.

I'm out of here as you not been really gentle, wich is in fact not going to help you anywhere else.

If my message is rude, I ’m sorry
I hope you take a closer look at my betting volume that day
I bet more than 1000 $
If you mean this is "NO DEPOSIT BONUSES TERMS AND CONDITIONS"
Okay then
What is my bet on blackjake? Is it not counted in the bet amount?
I said that the betting amount of 1000 $ is 5%, which can fully meet the 0.9 $ bonus requirement

 

[samdog21]

Your biggest mistake was to play there anyway, all I got to say.

 

[xiaozhuzhu]

How much did you send him??

650 $

 

[xiaozhuzhu]

You can see the casino customer service sophistry
They shy away from the fact that I bet at least 1000 $ on the blackjake game on May 6!
And that day was the period when I received the bonus
Said my winnings did not complete the betting requirements
Their customer service sent my betting information on May 6 to my mailbox and I made it public
It shows my bet volume during the bonus period




Jarvis 00:21
Hello. How may I help you?

Do you already have an account with us?
Visitor 00:21
YES

Jarvis 00:21
Can you please enter your email of your account?
Visitor 00:21
[email protected]

Jarvis 00:21
Thank you so much So, how may I help you today?
Visitor 00:23
I want to ask "FREE SPINS TERMS AND CONDITIONS" Will the bonus expiration eliminate the player's winnings

Jarvis 00:23
Transferring you to a real BitStarz support hero, one second!

You have been transferred to: Jessica.

Jessica 00:23
Hello!

Yeah it will remove the winnings unless they have been converted to cash already
Visitor 00:25
Which clause are you pointing out?

You do not have permission to view link Log in or register now.

Jessica 00:26
None, I am simply explaining.
Jessica 00:26
If you have not met the play through yet, then the winnings are not cash
Jessica 00:26
If they are not cash, and still bonus they expire as normal bonuses do

if it is cash, it's all yours
Visitor 00:27
You did n’t write it clearly in the rules. Can you explain it?

Jessica 00:27
I just explained it.

If you have not met the play through, it is still bonus money. Bonus money will expire
Visitor 00:28
Which clause is it?

Jessica 00:28
If you have met the play through, it is cash, your cash and cash cannot expire

And like I said, it does not need to be explained.
Jessica 00:29
Section 10

You do not have permission to view link Log in or register now.

Bonus funds and winnings will be forfeited upon expiry of the bonus.
Visitor 00:29
You should tell me that you are Geng Jun, a rule?

Jessica 00:29
Not sure what that means?
Visitor 00:30
Please note that different games contribute to a different percentage towards the wagering requirements. Slots contribute 100% (aside from excluded ones and classic slots, see below), while all table games, video poker games, and live games contribute 5%.

how about this？

Jessica 00:30
What about it?

You need to tell me what you do not understand so I can explain it?
Visitor 00:31
This rule mentions that my bet amount will be counted

Jessica 00:31
Towards playthrough, yes
Visitor 00:31
so blackjake

Jessica 00:31
But if you are playing table games, only 5% of your bet will count towards reaching the wagering of the bonus

this is about wagering requirements of a bonus
Visitor 00:32
so blackjake online videogame

5%?

Jessica 00:32
Towards play through, yes

Any table games as it says
Visitor 00:33
Can you see if I bet 1,000 $ on that day?

Jessica 00:33
Sorry?
Visitor 00:33
blackjake online videogame

Jessica 00:33
You need to rephrase?

Which day?
Visitor 00:34
May 7 or may 8

Jessica 00:34
May I have your email address please?
Visitor 00:34
[email protected]

Jessica 00:34
You want me to check if you bet $1000 on those days?

No. The highest you bet was $100
Visitor 00:36
let me see

Jessica 00:36
What do you mean?

Why are you asking?

What is the purpose of this question?
Visitor 00:37
i will show you

pls

wait

Jessica 00:37
What is the purpose?
Visitor 00:38

You do not have permission to view link Log in or register now.

you see may7

Jessica 00:38
Please explain the purpose of your question and tell me what you need me to check in one go
Visitor 00:39
May 6

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Jessica 00:40
What is the question?

You have not explained your query here
Jessica 00:40
I can email your bet history and you can make all the comparisons you want.
Visitor 00:40
Please explain the purpose of your question and tell me what you need me to check in one go

Are you watching me betting on my bet from May 6 to May 7

Jessica 00:41
I dont understand that
Visitor 00:41
sorry

Jessica 00:41
I will email you your bets, you can compare on your side
Visitor 00:41
Please look at me again to bet on my bet from May 6th to May 7th

Jessica 00:41
It will be emailed to you

Is there anything else i can help with?
Visitor 00:42
ok thanks

Jessica 00:45
Done. Is there anything else i can help with?
Visitor 00:45
hi

Jessica 00:45
Yes?
Visitor 00:45
Can you communicate with me via email

Jessica 00:46
No.

We have emailed you the bet history

Is there something else you need, as you have been on chat over an hour and I don't know th purpose of your chats

What do you need help with? We have customers to service, and you are not telling me why you are here?

We cannot stay on chat all night with no question. Please come back when you have a question

Please feel free to come back onto chat if you need anything else. Take care now and have a great day!
Visitor 00:47
I didn't receive your email

Jessica 00:47
I just sent it

Please check your spam as well
Visitor 00:47
pls

Jessica 00:48
Please what?

We sent the email 3 minutes ago

to [email protected]
Visitor 00:48
Let me finish

Jessica 00:48
You have not said anything. Pls is not a queston
Visitor 00:49

You do not have permission to view link Log in or register now.

where is your email

Jessica 00:49
You can check your spam as well
Visitor 00:50
hey i have checked

Jessica 00:50
Well wait a few minutes



sotty

Now I send you the amount of the bet that day

pls check

You do not have permission to view link Log in or register now.

I fully meet your betting requirements

Jessica 00:53
This is not a question, still.

Please dont send files on chat

Please feel free to come back onto chat if you need anything else. Take care now and have a great day!
Visitor 00:54
You took away my winnings

Jessica 00:54
We are not discussing this again
Visitor 00:54
pls see it
Read

Jessica 00:55
You have been emailed, end of. No further discussions on that

Please feel free to come back onto chat if you need anything else. Take care now and have a great day!

Jessica has closed the chat.

Did the agents give you awesome service? Now you can support their coffee fund by sending a tip of any BTC amount to the address below! 38to9ACaxqbBkWoZWadqoh9zC34JCFbuH2 PS: You're awesome
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[mina1929]

Poor Jessica, hope she had a better day after that lol

 

[Slottery]

Really, why you keep posting this same shite here? Every single person but you agree to casinos decision 100%, Max has reviewed your PAB, he's been dealing with them fcking many years so would have taken his word even you wouldn't have shared everything.

It don't bring you any money to keep posting more, more, more and more to this thread, either being a dick to casinos support does anything.

You stated English is not your first language, but don't you really understand what it means is different support agents tell you that your "issues" have been dealt and there is nothing more to be done for it? Maybe in future you could ask some friend to help you with your communication, as you see, you didn't make much sense that support people could understand wtf you even want...

Why i ever made one post to this and keep getting notifications.

 

[xiaozhuzhu]

Really, why you keep posting this same shite here? Every single person but you agree to casinos decision 100%, Max has reviewed your PAB, he's been dealing with them fcking many years so would have taken his word even you wouldn't have shared everything.

It don't bring you any money to keep posting more, more, more and more to this thread, either being a dick to casinos support does anything.

You stated English is not your first language, but don't you really understand what it means is different support agents tell you that your "issues" have been dealt and there is nothing more to be done for it? Maybe in future you could ask some friend to help you with your communication, as you see, you didn't make much sense that support people could understand wtf you even want...

Why i ever made one post to this and keep getting notifications.

When did I say that I agreed with the casino ruling?
Why are you so disgusted, I leave a message under the post
I should n’t reply to any of your messages
Did I harass you?
You can leave

 

[thr0b]

The CSV file linked clearly shows your betting. Blackjack counts 5% toward bonus wagering, so although you bet over £100k, your actual bet was 5k. So when your bonus expired, you hadn't beat wagering.

 

[Gaz237]

The CSV file linked clearly shows your betting. Blackjack counts 5% toward bonus wagering, so although you bet over £100k, your actual bet was 5k. So when your bonus expired, you hadn't beat wagering.

Get ready for their next post completely ignoring the facts which are right in front of them and just repeating what they have said before.

 

[xiaozhuzhu]

The CSV file linked clearly shows your betting. Blackjack counts 5% toward bonus wagering, so although you bet over £100k, your actual bet was 5k. So when your bonus expired, you hadn't beat wagering.

You got it wrong
The casino requires my total bet to be 36 $
Because this event bonus is 0.9 $
40 times the bet amount of 0.9 $ is 36 $

 

[xiaozhuzhu]

Get ready for their next post completely ignoring the facts which are right in front of them and just repeating what they have said before.

hi i'm sorry for you
Please take a look at the casino's bet size requirement is 36 $
The blackjake game bet amount is calculated as 5%, that is 720 $

 

[hhhelllo]

Come on guys... don’t you remember the one time you got f... by a free spins offer? I remember playing 10 spins on a direx casino and it was just after a deposit. But their terms did state max cashout 75$ For free spins related to a deposit or not. So my 30$ deposit... 2$ Winnings on their generous spins .../ played slots for 4 hours... cashed out.... 960$ ... nope
75$ buddy, you accepted terms when you played your spins
Terms are terms you know
I went nuts for a minute or two....
redeposit my 75$ and made 2900$ on roulette.
Cashed out and closed the account.

 

[xiaozhuzhu]

Yep, it expired to include the funds won off of the bonus. General Bonus terms covers all bonuses to include the free spins. Sorry, but that's it.

Dear Mr. Casino
I hope you can explain clearly
Why the "FREE SPINS TERMS AND CONDITIONS" rule and
"GENERAL BONUS TERMS AND CONDITIONS" rule
These two rules are in effect at the same time
if it is like this
So why do n’t the casinos write their rules together but write them separately
You should also see the first kind of bonus rules called "NO DEPOSIT BONUSES TERMS AND CONDITIONS"
What this rule is about is that the player has not deposited money
This URL page introduces a total of three bonus rules
Even if they are together rules
So why is my bet volume in the Black Jack game not counted in my bonus bet volume?

You do not have permission to view link Log in or register now.

 

[Aryol]

I sadly see no chance for you to get the money. It is not like we do not understand your problem, many players lost money because bonus rules. I also was not very carefull once and lost around 400 €. After that I closed my account at that casino. It was really frustrating. But I learnes from it, since then I am really carefull.

The problem we have now is that we can do nothing to help. The casino told you the rules and you accepted. The no deposit rule does only mean that you have not deposited AGAIN for free spins. If you deposit 100 € and after a few days they gift you 10 Free spins. This free spins are No Deposit Free spons....

 

[xiaozhuzhu]

I sadly see no chance for you to get the money. It is not like we do not understand your problem, many players lost money because bonus rules. I also was not very carefull once and lost around 400 €. After that I closed my account at that casino. It was really frustrating. But I learnes from it, since then I am really carefull.

The problem we have now is that we can do nothing to help. The casino told you the rules and you accepted. The no deposit rule does only mean that you have not deposited AGAIN for free spins. If you deposit 100 € and after a few days they gift you 10 Free spins. This free spins are No Deposit Free spons....

I am a novice, I am willing to take lessons
My temper is also very irritable, I hope everyone will forgive me
If my remarks were offended, it was not my intention. I was just angry.
Casinos can design players in such a sinister way
I always thought I could make some money from the casino through blackjake
However I am still too naive
The casino bonus confiscated my profits
I did n’t get any benefits in this casino for half a year through my method
I don't know if I can keep playing
Thanks for your message everyone

 

[xiaozhuzhu]

It looks like you have 2 issues,

As I see you already had saved money balance in the casino? Aldo I remember your wager bonus money is always played first and will go back to real money play after you losses or complete the bonus.

I assume you had won 1000$ with the second chance free spins? If this is not right and you won this amount even before accepting the free spins, this money shouldn't have not been confiscated as this was already real money. At that point the only bonus money that would be confiscated is the initial won of 0.90$ but if you won this amount 1000 $ by playing with bonus money and blackjack / blackjake, then it's a fair confiscate.

Thank you for your help
This is my fault.
This bonus is a no deposit bonus
Thank you for your patience

 

[onlyoneunit]

Thank you for your help
This is my fault.
This bonus is a no deposit bonus
Thank you for your patience

I see you have been banned, I accept your apology, don't bother about it, learn from the mistake. Never accept a bonus when you are not sure if it's gonna end up on your profits.

Take care and stay safe.

 

[samdog21]

Hence nowager casinos for me . Sorry your banned but these casinos with their terms got to be careful and read. And by the way I feel your pain I been banned awhile back. If you rant on it's by by.

 

[hhhelllo]

Why ban the poor guy? He’s just pissed at bitstarz. How much tolerance do people have here for shitty behavior from casinos and absolutely none for people who gets hustled by them.

 

[Gaz237]

Why ban the poor guy? He’s just pissed at bitstarz. How much tolerance do people have here for shitty behavior from casinos and absolutely none for people who gets hustled by them.

He may of been pissed at Bitstarz.

But that gave him no right to slate this forum and it's members.

 

[Oscar Arnhem]

Why ban the poor guy? He’s just pissed at bitstarz. How much tolerance do people have here for shitty behavior from casinos and absolutely none for people who gets hustled by them.

here is your asnwer

This forum seems to be saying good things to the casino
Many of them try to irritate you with stupid replies so that you can violate forum rules.
On May 7th, I was confiscated by the bitstarz casino with the false bonus rules.
The people in the forum are trying to avoid the fact that I have said that I have met the betting amount required by the casino
This forum will only have pimps who are in the same spot as the casino

Nice one. If you don't understand English, don't slag off on the forum members. This I won't tolerate. Come back in 30 days after you have brushed up on your English skills and forum etiquette. I don't need this grief on my day off.

 

[samdog21]

Pimps I most certainly ain't no pimp at bitzstarz. Lord fuck of my life. ✌

 

[hhhelllo]

here is your asnwer

LOL