Coral Casino - There One Minute. Gone The Next.

[JGslots]

Hello, can anyone help or advise me what to do?

I deposited and played £10 at Coral Casino to receive a £50 bonus. The bonus credited successfully and commenced play. My balance dropped to £48.20 when I got booted out from a game.

I was playing some weird slot with a diamond super game on £1 a spin, I stopped playing for a second to browse the help file, that’s when I got booted from the game.

Upon refreshing the balance had completely disappeared. I have checked the logs/game history and it tells me that my current balance is indeed £48.20.

I have been on to live chat a fair few times requesting them to look into this, each time they tell me to wait 24 hours for an email.

Each email I have received tells me I have exhausted the bonus balance, does this mean it was tired and fucked off? I know for a fact there’s obviously an error on their end for this to happen, but I’m getting no where with them!

Rob

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[JGslots]

 

[Scott1baird]

Coral for me isn't usually bad when dealing with these kinda things, I would wait the 24hrs then chase it up.

 

[JGslots]

Whoop! I received this email, they decided to just restart the bonus, did take a while, but got it resolved in the end!

Rob

 

[Scott1baird]

Told you, there not as bad as made out, just cos they don't do here doesn't make them that bad.