Coral Unresponsive Customer service

[EkJR]

New here so not sure the normal structure of these threads but here goes.

My disaster with Coral occurred on the 2nd of Jan this year when playing Jackpot King linked game Paws of Fury. Timing was great as I was losing a fair bit and was down to my last few bets(£4 stake). Anyway, feature appears to give me 5 jackpot kings and then gives an error saying “internal server error”. Fine I think, relaunch the game, try on other device settings etc will work! Nope, each time the game loads it continues to load up the broken game session.

My big problem though is with Coral Customer Services. I raised the issue by email and by phone on the 2nd of Jan. I phone a week later only to be told they had no record of the incident being logged(which I proved to them by email). Anyway, told 48 hours to get a fix. Phone 72 hours later, no update. Email a further 72 hours later, no update. Continue to get fobbed off until mid January where I then put this to the escalations team. They respond saying they will respond within 14 days. Again, they haven’t responded well after the time has passed and I have escalated again. My real gripe is the lack of an update, I always need to be the one to contact them despite these continued claims of updates in 48 hours which never happen. I actually don’t think they can resolve the problem at all, next steps I can take?

See related Threads:

• Coral Withdrawal
• Coral Casino - There One Minute, Gone the Next
• Coral Deny Payout On World Cup Bet
• Coral Bank Transfer Withdrawal

Click here for a Coral Casino review on sussexmskpartnershipeast.com

 

[AdamGala]

Hi,

Sorry to hear this, If this is still unresolved, drop me a message with your username and I can follow up for you.

Thanks
Adam

 

[Nate]

New here so not sure the normal structure of these threads but here goes.

My disaster with Coral occurred on the 2nd of Jan this year when playing Jackpot King linked game Paws of Fury. Timing was great as I was losing a fair bit and was down to my last few bets(£4 stake). Anyway, feature appears to give me 5 jackpot kings and then gives an error saying “internal server error”. Fine I think, relaunch the game, try on other device settings etc will work! Nope, each time the game loads it continues to load up the broken game session.

My big problem though is with Coral Customer Services. I raised the issue by email and by phone on the 2nd of Jan. I phone a week later only to be told they had no record of the incident being logged(which I proved to them by email). Anyway, told 48 hours to get a fix. Phone 72 hours later, no update. Email a further 72 hours later, no update. Continue to get fobbed off until mid January where I then put this to the escalations team. They respond saying they will respond within 14 days. Again, they haven’t responded well after the time has passed and I have escalated again. My real gripe is the lack of an update, I always need to be the one to contact them despite these continued claims of updates in 48 hours which never happen. I actually don’t think they can resolve the problem at all, next steps I can take?

Once you get an update, best to stay away from them. They are as shady as hell. They screw over their partners and steal from them in broad daylight - Theres nothing stopping them from doing it to their players as well.

Their lack of communication reminds me of the crap I had to go through just to get responses from them and only to be shafted in the end - Took 3 months if i'm not mistaken. As rogue as they come.

Nate

 

[AdamGala]

Hi Nate,

Those kind of statements aren't fair at all. I won't enter into a debate about it, but wanted to point out we are not 'Rogue' here but in the grey list. Legit players will have no concerns playing with us.

Regards
Adam

 

[Nate]

Hi Nate,

Those kind of statements aren't fair at all. I won't enter into a debate about it, but wanted to point out we are not 'Rogue' here but in the grey list. Legit players will have no concerns playing with us.

Regards
Adam

Nothing against you Adam - And I think its a fair statement. The owner of this site seems to think so too...

...... Players should be advised that if a casino will treat its business partners unethically, how do you think they will treat their players?

It's a bullshit - chickenshit move. Ask any operator why affiliate programs do this and they will tell you the same thing: they want to be promoted and get more players.

Well what if an affiliate is unable to promote a casino due to illness, business limitations, or even death? That initial agreement should still stand, and predatory retroactive terms need to be abolished.

They are unethical and rogue.

 

[colinsunderland]

Hi Nate,

Those kind of statements aren't fair at all. I won't enter into a debate about it, but wanted to point out we are not 'Rogue' here but in the grey list. Legit players will have no concerns playing with us.

Regards
Adam

From an affiliate perspective
You set my account to 0% rev share without telling me.
I had to send over 40 emails to 6 different affiliate managers before one could be arsed to respond.
Took another 2 months to get it set up again. You refused to pay commission for the period it was set to 0, which I wouldn't mind except it was your lazy affiliate managers who couldn't be arsed to respond that caused it to be set to zero for so long.
You (ie Gala) have never bothered replying, I've sent you about 12 emails. Moved on now, but shows had bad that side of your business is. I won't promote you again.

From a customer side, you are terrible. You have misleading promos (Bet 20 get 20 free on fishing frenzy before xmas, was actually bet 40 get 20, still waiting for a CS response to that one). Your customer support is quite possibly the worst in the industry, I just got a reply to an email I sent last Tuesday, at 7am this morning, despite the email saying I would get a response within 4 hours

We try to expedite all responses as quickly as possible, with our average response time to email up to 4 hours.

Half the time you don't bother replying and probably 80% of when you do it doesn't solve the query. At least you have live chat to sort problems out quickly, oh no, wait, you've removed it from the desktop site so we have to email.

Your live chat/email support was decent before you shipped it off to thailand or wherever you relocated it to, now it is terrible, with your staff just lying and saying what they feel like to get rid of you. A fact I have proven in the past and received apologies for, but nothing has changed.

Plenty of other complaints, but they are FACTS, perfectly fair & I am happy to prove anything I have said to you.

Oh and your Coral rep on here doesn't bother replying, whereas Anthony was an excellent rep who would do his best to help people.

 

[EnglishGuy]

Looks Rogue to me.

 

[paul7388]

Well to be fair i've never had a problem with Coral and think its one of the best UK sportsbooks and sites with quick payout times. Even few times ive had to deal with customer service had no problems either. One thing they certainly are not is a rogue casino.

They would still be accredited here if they had kept an active Rep. That is only reason they were removed from accredited section as Rep went AWOL.

 

[colinsunderland]

Well to be fair i've never had a problem with Coral and think its one of the best UK sportsbooks and sites with quick payout times. Even few times ive had to deal with customer service had no problems either. One thing they certainly are not is a rogue casino.

They would still be accredited here if they had kept an active Rep. That is only reason they were removed from accredited section as Rep went AWOL.

When things work they are fine, but don't try to get something sorted by email or live chat when you go slightly off script. Telephone is much better (being based mainly in Gibraltar) but at busy times you can be waiting for 30-45 minutes for them to answer.

I know this is local, but distinctly unimpressed with some of their shop staff too, behavior I witnessed towards one female member of staff would have meant one manager would have been dragged out the shop and shown exactly how clever he really was if it was my daughter he had done it to. I haven't set foot in any of their shops since New Years Day when I found out the full extent of what happened, and I was in every day, spending over £1000 a week in store previous to that.

 

[Nate]

Well to be fair i've never had a problem with Coral and think its one of the best UK sportsbooks and sites with quick payout times. Even few times ive had to deal with customer service had no problems either. One thing they certainly are not is a rogue casino.

They would still be accredited here if they had kept an active Rep. That is only reason they were removed from accredited section as Rep went AWOL.

Apart from me, Bryan himself and others on this site rating them as shady, thePogg also lists their 'Trustworthiness' as 3/10 and as a 'Not recommended' Casino.

You do not have permission to view link Log in or register now.

I know you are a trustworthy member and you would give an accurate overview of your experiences, but for the benefit of others, there are very reputable portals already asking players to refrain from playing there. This type of warning never comes easily - they have most certainly been deceptive like almost every person I have communicated with from their affiliate end. They steal too - That in my book makes them one of the biggest rogues there are.

Nate

 

[alexking12k]

Hi Nate,

Those kind of statements aren't fair at all. I won't enter into a debate about it, but wanted to point out we are not 'Rogue' here but in the grey list. Legit players will have no concerns playing with us.

Regards
Adam

Are you serious???

 

[paul7388]

Apart from me, Bryan himself and others on this site rating them as shady, thePogg also lists their 'Trustworthiness' as 3/10 and as a 'Not recommended' Casino.

You do not have permission to view link Log in or register now.

I know you are a trustworthy member and you would give an accurate overview of your experiences, but for the benefit of others, there are very reputable portals already asking players to refrain from playing there. This type of warning never comes easily - they have most certainly been deceptive like almost every person I have communicated with from their affiliate end. They steal too - That in my book makes them one of the biggest rogues there are.

Nate

Most of the Pogg's review you quoted is about Gala Casino not the actual Coral site.

I am fully aware that they are under same ownership same as Ladbrokes.

Most of the reasons for such low ratings and warnings are because they do not cooperate with player complaints through these sites.

Most of the bookies sites take nothing to do with forums.

Yes Ladbrokes and Coral may have some problems and may not be the type of casino many people want to play at.

But sorry if you stayed in UK you would see their shops on every High street. Millions of customers use them both offline and online with out a problem. For a UK player they are just about the safest placed you can play and trust. They are far from Rogue casinos

 

[Nate]

Most of the Pogg's review you quoted is about Gala Casino not the actual Coral site.

I am fully aware that they are under same ownership same as Ladbrokes.

Most of the reasons for such low ratings and warnings are because they do not cooperate with player complaints through these sites.

Most of the bookies sites take nothing to do with forums.

Yes Ladbrokes and Coral may have some problems and may not be the type of casino many people want to play at.

But sorry if you stayed in UK you would see their shops on every High street. Millions of customers use them both offline and online with out a problem. For a UK player they are just about the safest placed you can play and trust. They are far from Rogue casinos

Cool man - you are entitled to your opinion.

Yes that is correct Max just posted an advisory on them as early as last month for BOTH Gala and Coral. GALA were ROGUED here and removed from rogue status after resolving the issue - I sincerely doubt that they would resolved any issue if CM didn't rogue them.

https://sussexmskpartnershipeast.com/forum...wont-discuss-player-complaints.64418/?t=64418

This means that you are on your own if you run into issues - and no I would NOT rate them as the 'safest place to play and trust' - they are untrustworthy. One Group - One Vision - One Den of Thieves. You cannot call them that after reading all the issues here man - sorry. Not maintaining an active rep, wont discuss player complaints, stealing from partners and non - responsive channels?? IMPO that is a rather bad bit of advice to give to any one reading this thread.

Nate

 

[colinsunderland]

Most of the Pogg's review you quoted is about Gala Casino not the actual Coral site.

I am fully aware that they are under same ownership same as Ladbrokes.

Most of the reasons for such low ratings and warnings are because they do not cooperate with player complaints through these sites.

Most of the bookies sites take nothing to do with forums.

Yes Ladbrokes and Coral may have some problems and may not be the type of casino many people want to play at.

But sorry if you stayed in UK you would see their shops on every High street. Millions of customers use them both offline and online with out a problem. For a UK player they are just about the safest placed you can play and trust. They are far from Rogue casinos

Completely trustworthy

Thats a promo from before xmas, read the terms, then tell me how you get £20 for betting £20.
I queried it with Coral via email, I got a reply from Ladcrooks

Thank you for contacting Ladbrokes Customer Support.

Thank you for your email regarding the promotion The Grid - Bet £20 on Fishin Frenzy, get a £10 online bonus and a £10 in-shop bonus FINISHED.

I hope you are well. Colin.

Please be advised that upon checking the promotion, can you please confirm if this is the promotion that you are referring to? <

You do not have permission to view link Log in or register now.

>.

That was on the 11th December, well before it finished. Wrong bookmaker, wrong promo, wrong info.
Still waiting for an answer although they did give me a £10 in store code when I hadn't even taken part in the promo.....which then stated 'voucher already used' when I tried it.

So I asked the twitter team, on the 18th December they told me they had chased it up and would let me know as soon as they got an answer, long wait as I still haven't had a reply.

Yep, great customer service, not misleading in their adverts whatsoever.

That is one of many.

 

[paul7388]

Never did i say they did not make mistakes. But that hardly makes them a bunch of untrustworthy crooks.

Name a casino that has not made a mistake at one point or another. But near enough every advert they place and promotion they offer you receive what is on offer

And to be honest if they were so bad and so untrustworthy why the hell would you be spending £1000 a week on them if you could not trust them and thought they were that bad.

You even state that its only a few weeks since you stopped spending your money with them and that was becasue of one of their shop managers nothing to do with not trusting them.

So you can not have it both ways. If indeed you think they are the most untrustworthy place out why did you use them so much.

 

[DreamRJ]

Completely trustworthy

View attachment 87947

Thats a promo from before xmas, read the terms, then tell me how you get £20 for betting £20.
I queried it with Coral via email, I got a reply from Ladcrooks

Thank you for contacting Ladbrokes Customer Support.

Thank you for your email regarding the promotion The Grid - Bet £20 on Fishin Frenzy, get a £10 online bonus and a £10 in-shop bonus FINISHED.

I hope you are well. Colin.

Please be advised that upon checking the promotion, can you please confirm if this is the promotion that you are referring to? <

You do not have permission to view link Log in or register now.

>.

That was on the 11th December, well before it finished. Wrong bookmaker, wrong promo, wrong info.
Still waiting for an answer although they did give me a £10 in store code when I hadn't even taken part in the promo.....which then stated 'voucher already used' when I tried it.

So I asked the twitter team, on the 18th December they told me they had chased it up and would let me know as soon as they got an answer, long wait as I still haven't had a reply.

Yep, great customer service, not misleading in their adverts whatsoever.

That is one of many.

But didn't Ladbrokes recently by coral group?

 

[Nate]

Never did i say they did not make mistakes. But that hardly makes them a bunch of untrustworthy crooks.

Name a casino that has not made a mistake at one point or another. But near enough every advert they place and promotion they offer you receive what is on offer

So I guess stealing from partners and retroactively changing terms makes them trustworthy?

Nate

 

[paul7388]

So I guess stealing from partners and retroactively changing terms makes them trustworthy?

Nate

No never said that at all. I take nothing to do with affiliate side of things and yes i have heard that they went back on their agreements with affiliates and stopped paying them. That is wrong and i agree.

I am talking about using them for betting purposes. And in that sense they are as reliable and trustworthy as you get and their punters get paid winnings without a fuss except in certain cases.

For players in UK yes they are amongst the safest places to play. Same as William Hill that you would also not trust. To be honest i never said they were best you can get. I did state tho that for a UK player they are safest option out. If you stayed in UK and bet with them a nd used their shops you would know what i mean

 

[paul7388]

But didn't Ladbrokes recently by coral group?

Yes they are same group now.

 

[aceking123]

ladbrokes & Coral joined , but it has now been bought out by those who own foxes bingo i think.

 

[DreamRJ]

Yes they are same group now.

Yep thought so

 

[DreamRJ]

ladbrokes & Coral joined , but it has now been bought out by those who own foxes bingo i think.

Oh yeah that was it. It was foxy group that bought ladbrokes and coral. lol Just forgot which it was lol!

 

[aceking123]

theyre worth some money but it isnt going to change laddys or coral , i play at laddys but wouldnt play at coral.

 

[DreamRJ]

theyre worth some money but it isnt going to change laddys or coral , i play at laddys but wouldnt play at coral.

I do not play at either, their customer service is shocking. And also foxy group I always classed as roguish but that was just my own opinion!

 

[colinsunderland]

Never did i say they did not make mistakes. But that hardly makes them a bunch of untrustworthy crooks.

Name a casino that has not made a mistake at one point or another. But near enough every advert they place and promotion they offer you receive what is on offer

And to be honest if they were so bad and so untrustworthy why the hell would you be spending £1000 a week on them if you could not trust them and thought they were that bad.

You even state that its only a few weeks since you stopped spending your money with them and that was becasue of one of their shop managers nothing to do with not trusting them.

So you can not have it both ways. If indeed you think they are the most untrustworthy place out why did you use them so much.

Where did I say any of that, please don't put words in my mouth.

And that one promotion wasn't one mistake, it was numerous ones. There are numerous others. There are numerous occasions I was lied to by live chat. I stopped going in store at New Year, I stopped using online pretty much when Anthony left and I knew there was no support any more.

They stole from affiliates, therefore they are untrustworthy. You can't say, ah but they didn't steal from players, so its ok. If a burglar broke into your neighbours house, would you say he was trustworthy because he didn't steal from you?

 

[paul7388]

Where did I say any of that, please don't put words in my mouth.

And that one promotion wasn't one mistake, it was numerous ones. There are numerous others. There are numerous occasions I was lied to by live chat. I stopped going in store at New Year, I stopped using online pretty much when Anthony left and I knew there was no support any more.

They stole from affiliates, therefore they are untrustworthy. You can't say, ah but they didn't steal from players, so its ok. If a burglar broke into your neighbours house, would you say he was trustworthy because he didn't steal from you?

And you say do not put words in your mouth and uou do exact same to me lol.

As i have said no it is not alright to steal from affiliates.

But the vast majority of people using them will not even have a clue what affiliates are and what happens with them.

But whether you twist it again or not for the average person that wants to have a gamble and get paid if they win they are as trustworthy if not more than vast majority of casinos out.

 

[Nate]

And you say do not put words in your mouth and uou do exact same to me lol.

As i have said no it is not alright to steal from affiliates.

But the vast majority of people using them will not even have a clue what affiliates are and what happens with them.

But whether you twist it again or not for the average person that wants to have a gamble and get paid if they win they are as trustworthy if not more than
vast majority of casinos out.

I get your point bud - No gripes. there is validity in what you say.

But just to echo - They already refuse to talk to 3rd parties. They are stealing from partners and even if the vast majority do not know about affiliates, they have still committed a dishonest act. This is what we are trying to highlight. They have also screwed over plenty players changing terms and denying winnings.

But i cannot agree to you saying they are trustworthy 'if not more than the vast majority' - Maybe the vast Majority in the Rogue pit... yeah. But then again we cannot even class them near Trada, VS, Guts, Rizk, Vera, Royal Panda, Casumo, Betsafe, Casino Euro, Redbet and probably the entire accredited list.

The only probable reason why they haven't gone full blown rogue is the UKGC... sadly, we are not recognized under any of their legislation and therefore fall victim to scumbags like this group.

Nate

 

[colinsunderland]

And you say do not put words in your mouth and uou do exact same to me lol.

As i have said no it is not alright to steal from affiliates.

But the vast majority of people using them will not even have a clue what affiliates are and what happens with them.

But whether you twist it again or not for the average person that wants to have a gamble and get paid if they win they are as trustworthy if not more than vast majority of casinos out.

Not twisting anyone's words, they either are trustworthy or not.
They stole from a large group of people. Therefore in my view they are not trustworthy. As I said, if a burglar broke into your neighbours house, would you say he was trustworthy because he didn't steal from you?

there are many bookmakers and casinos out there that I would call a lot more trustworthy than Coral.

 

[EkJR]

Just a note to say I did send the Gala rep a message yesterday which hasn’t been replied to at all...all sounding very familiar.

This company on Saturday contacted me about the issue saying “update”. The update was as “the issue is still not fixed, here is a £25 CASH reward for the time it’s taken so far to resolve”. A nice gesture, maybe we have turned a corner I thought! Well...actually got 950 win with the £25 “cash”. However, despite it saying cash reward it was actually a normal bonus with wagering requirements as standard despite no mention of the word “bonus” or “wagering” in the email. I find it staggering that a company as big as this can get away with things like this.

As for the issue with the Jackpot King feature, it won’t be resolved. I cannot see how it can ever be resolved to get back to what it would have given me at the time but of course there will be no admission of this by Coral. Having read the trustpilot reviews as well now and some of the comments here it appears this company are far from trustworthy and as stated before their customer service is abhorrent. Apparently the issue has been with “senior management” for a week now...

 

[EkJR]

So finally something happened on Friday. I logged into my account and accepted a 100 pounds bonus. Only to then receive an email from Coral within 5 mins of accepting saying "your account has been credited with 100 pounds as a resolve to the ongoing query. We now consider this matter resolved and the case has been closed" . I'm sorry Coral but this is nothing short of a disgrace. There was never any communication or agreement that a 100 pound bonus was going to happen or be in any way acceptable. As I stated to Coral on numerous occasions the two times I have had the jackpot long feature before on one lower and one higher stake I got over £1000 each time on other casinos, so why would I accept a 100 bonus? Absolutely scandalous stuff and this is being taken as far as possible now. A month and a half to tell me the issue can't be fixed then tricked by them into a bonus as a resolve without knowing anything about it.

 

[Gaz237]

I would of thought the issue was with the provider and not much the Casino can do if the provider says they can't recover the game.

Had a feature on BOD at Videoslots which had already paid over £50 with a couple of retriggers (20 spins)to play. Game crashed and was told it would be restarted by the provider.

In the end, was told the game was lost and was given £25. No point me being pissed off at Videoslots.

The casino can't just pay out on what you might of won.

 

[EkJR]

I would of thought the issue was with the provider and not much the Casino can do if the provider says they can't recover the game.

Had a feature on BOD at Videoslots which had already paid over £50 with a couple of retriggers (20 spins)to play. Game crashed and was told it would be restarted by the provider.

In the end, was told the game was lost and was given £25. No point me being pissed off at Videoslots.

The casino can't just pay out on what you might of won.

I had been down around 10k when this happened so you can imagine how frustrating that was to have an error when for the first time I could have had a decent win, it's a feature that comes up rarely, one of the jackpot progressive type ones. I had previously had it twice and had wins of 1500 and 3000 so if you can give me any logical reason as to why I would accept a £100 bonus for this then I would like to Know? Secondly Coral advise they sent several emails and made calls to me which never happened. Only when I login to the account and accept the bonus(no mention that it was in relation to the incident) did I get an email within 5 minutes saying by accepting the bonus the matter was considered resolved. That is not how anyone does legitimate business and I had previously set out very clearly what I had considered would be an acceptable compensation and a 100 bonus was the polar opposite of that. The whole experience of 7 weeks of terrible customer service and being fobbed off etc, money wasted on mobile calls to sit on hold for half an hour at a time etc. The to be given 3 month RTPs for some games which are the most popular and seeing under 65% RTP overall for all play(not just mine) you really have to wonder if this company are simply a bunch of crooks! As I said, this won't be the end of the matter.

 

[Gaz237]

I had been down around 10k when this happened so you can imagine how frustrating that was to have an error when for the first time I could have had a decent win, it's a feature that comes up rarely, one of the jackpot progressive type ones. I had previously had it twice and had wins of 1500 and 3000 so if you can give me any logical reason as to why I would accept a £100 bonus for this then I would like to Know? Secondly Coral advise they sent several emails and made calls to me which never happened. Only when I login to the account and accept the bonus(no mention that it was in relation to the incident) did I get an email within 5 minutes saying by accepting the bonus the matter was considered resolved. That is not how anyone does legitimate business and I had previously set out very clearly what I had considered would be an acceptable compensation and a 100 bonus was the polar opposite of that. The whole experience of 7 weeks of terrible customer service and being fobbed off etc, money wasted on mobile calls to sit on hold for half an hour at a time etc. The to be given 3 month RTPs for some games which are the most popular and seeing under 65% RTP overall for all play(not just mine) you really have to wonder if this company are simply a bunch of crooks! As I said, this won't be the end of the matter.

I can understand the frustration, but a casino can't just pay you an amount (that you think is acceptable), that you COULD of won.

Out of interest. What amount did you deem as acceptable?.

 

[EkJR]

I can understand the frustration, but a casino can't just pay you an amount (that you think is acceptable), that you COULD of won.

Out of interest. What amount did you deem as acceptable?.

Do you know the feature I mean? With the stake involved it was a guaranteed win of at least £80 at very worst. It is the progressive jackpot feature which sat at £2m which could be won but unlikely obviously but who knows how it could have panned out. As said, before on a lesser stake I got £1500 and on the same stake got £3000. Suggestions I had made were to receive £1000+ given deposits made after that point and the opportunity cost lost after their game broke. I feel in the circumstance this is very fair.

 

[EkJR]

And once again Coral refuse to respond either on here or by email/phone to discuss this blatant misleading information and disregard to even discuss this request. They claim they have emailed and called previously, I would like the proof of when emails were sent which must have somehow fell into email heaven as I have not seen them. Funny how the only email i actually get is moments after accepting a bonus! Coral, this won't go away. Absolute bunch of gangsters who refuse to listen to customers

 

[alexking12k]

I had been down around 10k when this happened so you can imagine how frustrating that was to have an error when for the first time I could have had a decent win, it's a feature that comes up rarely, one of the jackpot progressive type ones. I had previously had it twice and had wins of 1500 and 3000 so if you can give me any logical reason as to why I would accept a £100 bonus for this then I would like to Know? Secondly Coral advise they sent several emails and made calls to me which never happened. Only when I login to the account and accept the bonus(no mention that it was in relation to the incident) did I get an email within 5 minutes saying by accepting the bonus the matter was considered resolved. That is not how anyone does legitimate business and I had previously set out very clearly what I had considered would be an acceptable compensation and a 100 bonus was the polar opposite of that. The whole experience of 7 weeks of terrible customer service and being fobbed off etc, money wasted on mobile calls to sit on hold for half an hour at a time etc. The to be given 3 month RTPs for some games which are the most popular and seeing under 65% RTP overall for all play(not just mine) you really have to wonder if this company are simply a bunch of crooks! As I said, this won't be the end of the matter.

My friend, I would strongly advise that you get some help and consider dropping this hobby. It is not worth the nerves and health spent.

 

[DreamRJ]

And once again Coral refuse to respond either on here or by email/phone to discuss this blatant misleading information and disregard to even discuss this request. They claim they have emailed and called previously, I would like the proof of when emails were sent which must have somehow fell into email heaven as I have not seen them. Funny how the only email i actually get is moments after accepting a bonus! Coral, this won't go away. Absolute bunch of gangsters who refuse to listen to customers

I do not know what slot your referring to. But i can assure you that all slots that any online casino have are just hosted by them. They are managed and maintained by the slot provider that made that paticular slot. It makes me cry when there is still people that think it is the casinos fault when a slot dies. It is usually down to the slot providers servers the slots run on break or malfunction.

So i know it can be frustrating when slots break. But it happens from time to time. And you cant base what you think a casino should give you back based on something that is random.

You had no idea what you might have won on that feature. So u can not expect a casino to pay what you think that feature could have payed you. It doesnt work like that.

I know coral group is not the best. Why dont u just play at videoslots casino instead? Or better still take a break and breath and think before you post more? Good luck!

 

[colinsunderland]

Love the way the gala rep popped in to say how good they are, then ran away at the first sign others didn't agree.

 

[Dazzaldn]

New here so not sure the normal structure of these threads but here goes.

My disaster with Coral occurred on the 2nd of Jan this year when playing Jackpot King linked game Paws of Fury. Timing was great as I was losing a fair bit and was down to my last few bets(£4 stake). Anyway, feature appears to give me 5 jackpot kings and then gives an error saying “internal server error”. Fine I think, relaunch the game, try on other device settings etc will work! Nope, each time the game loads it continues to load up the broken game session.

My big problem though is with Coral Customer Services. I raised the issue by email and by phone on the 2nd of Jan. I phone a week later only to be told they had no record of the incident being logged(which I proved to them by email). Anyway, told 48 hours to get a fix. Phone 72 hours later, no update. Email a further 72 hours later, no update. Continue to get fobbed off until mid January where I then put this to the escalations team. They respond saying they will respond within 14 days. Again, they haven’t responded well after the time has passed and I have escalated again. My real gripe is the lack of an update, I always need to be the one to contact them despite these continued claims of updates in 48 hours which never happen. I actually don’t think they can resolve the problem at all, next steps I can take?

This is what happened to me recently. It’s as though it was stopping the win. Can I do anything?