Did Not get paid 5500 dollar from Mummys Gold due to violation of 30% bet size rule!

[onico]

Hello

I am typing this because I really feel like it is so wrong.

I was playing Immortal Romance this saturday, I had deposit 25 dollar and gotten a 60% bonus (15 dollar) so a total of 40 dollar was in my account.

Now I played a few rounds of Immortal romance and betting between 1.50 and 3 dollar a spin (20% of bet) and actually hit 4 wilds while betting 3 dollar! So I was up to 6000+ dollar so of course since I still had bonus left, I raised my bet to 6 dollar, and was very unaware of the 30% bonus size bet rule. Of course if I knew about it, id just be playing 3 dollar a spin just to get the bonus out of the way!

Eventually I kept playing and went to withdraw 5500 dollar.

Now, even though I actually won the 6000 dollar+ at 3 dollar a spin (which is 20% of the betting size on the bonus, as I was unaware of the 30% bet I was still doing it "legit") they have actually confiscated all my 5500 dollars because I raised my bet to 6 dollar AFTER I won the 6000 dollar. They could have at least taken away all my winning for playing 6 dollars, but to take ALL my money? Please note that I have played on Mummys gold before as well as on 32red and cashed out with the same betsize... and im very sure I hadnt played through my bonus by then. (will look into this)

Is this the correct move? Why confiscate all my winnings when I won on one spin 6000 dollar and doing it within the rules (3 dollar bet), but I got robbed of all my money because I simply were unaware of this rule and didnt feel like playing 3 dollar a spin when I could play 6 dollar since I had 6000 dollar to play with...

This is a huge mistake that I really think has been done in the wrong way, why take away 5500 dollar when I won them fair and square?

 

[The Dude]

Hi Onlico,

Have you contacted the casino rep here? If not, please do:

https://sussexmskpartnershipeast.com/forums/members/

 

[mn001]

Their terms allows them to do this.

The question is if they think 5k+ in goodwill is a good investment or not. This often depends on how much attention it gets in public unless you are a regular player with them, then they might decide you will play in back in the future.

I think it's unfair to not pay you. The rule is there to prevent bonus abusers, not find a reason to not pay slot winners.

 

[LaHutti]

It sucks, but there is probably no way around it...they would get a big fat + in my book if they paid you
You did break their rules, and I have to say, if it was my rules and my money...well, it would stay my money.
32Red doesn't have a percentage rule btw....they have a $6.25 rule, when you're on a bonus, so you would have been ok there.
Once again, this should be a reminder for everyone to read, and understand the conditions before taking and playing a bonus.

 

[onico]

thanks for the link, I have forwarded my message there.

The main problem for me feels its unessecary to confiscate the 6000 dollar win I had during my 3 dollar bet because it was within the rules...

I dont understand why they need to confiscate ALL the money when I only broke the rule after the 6000 dollar win, In my opinion the right action would be to confiscate all my winnings during my 6 dollar bets...

 

[Nifty29]

thanks for the link, I have forwarded my message there.

The main problem for me feels its unessecary to confiscate the 6000 dollar win I had during my 3 dollar bet because it was within the rules...

I dont understand why they need to confiscate ALL the money when I only broke the rule after the 6000 dollar win, In my opinion the right action would be to confiscate all my winnings during my 6 dollar bets...

Trouble is that if they bend the rules for you they have to do it for others.

You didn't appraise yourself of the bonus terms, which is something you should already know as you're not new to online gambling.

I hope they pay you, but if they don't you only have yourself to blame I'm afraid.

 

[vinylweatherman]

It's a "jobsworth" attitude on their part. The INTENT of such a rule is to stop players claiming bonuses and betting big to start with in order to lever a big win, or quickly bust out. You only rased your bet because you had a massive 6K balance, and thought a bet of 3 credits no longer suitable for such a balance.

I do this all the time when I hit big, although I DO bear in mind that this kind of rule should not be overlooked, and in such a situation I would be equally "jobsworth" and grind out the remaining WR at 3 credits, withdraw, and then redeposit (probably elsewhere) in order to try some big bets off the win.

Had you made a bigger deposit, you would NOT have violated this rule by raising your bet to 6 credits, as your bonus would have been that much bigger.

Since they are so pedantic in this case, they had better be equally pedantic when a player does NOT break the terms as written, but gets one over on them due to something the casino had not thought of.

They could alter the rule so that it allows larger bets after a big win, but NOT where a player is simply trying to start off with big bets.


It could take the form. "max bet is the greater of 30% of the bonus credited, or xx% of the peak balance". Although more complicated, it would provide for a player to increase bet size after a substantial win. xx% would be small enough that in most circumstances, 30% of bonus would be the greater amount. Peak balance is so that a new limit can be established that can apply to all further play, even if the player starts losing.

Players taking bonuses should check the actual limit before raising bets after a big win, as they could easily get carried away and exceed the limit.


You should also check the terms closely to ensure that it does state that all play is void, rather than JUST winnings made from those bets that exceed the limit.

 

[kavaman]

Yes there are terms, but i think a situation like this shouldn't be overlooked. I mean 30% rule is to prevent bonus abusers , but slot bettor who just won alot before raising his bets, i think they should pay, but yeah its in their t&c . Would be a + in my book too if they paid the player because he won a huge amount on bets below the 30% rule.

 

[DiamondGeezer]

If there was proper regulation in this industry the casinos would be made to limit the max bet to 30% of the bonus. This is 2011 and it's about time this industry started growing up if it wants to be taken seriously.

 

[mattsgame]

32Red doesn't have a percentage rule btw....they have a $6.25 rule, when you're on a bonus, so you would have been ok there.

I have to jump in on this issue again, as its a mis conception.

32Red's $6.25 rule only applies to the Welcome Bonus, as I discussed HERE and Mark had confirmed it in that thread Here



As for the Mummy's Gold issue, I would have thought if they seen your play history then maybe they could have waived it, as you would have made wagering on a $15 bonus with a $6,000 balance regardless of bet.

But I guess there the terms and conditions and they have the right to void your winnings.

 

[slotplayer]

If there was proper regulation in this industry the casinos would be made to limit the max bet to 30% of the bonus. This is 2011 and it's about time this industry started growing up if it wants to be taken seriously.

I agree. Its not implemented correctly.

When I used to play, once in a while I'd accidently hit the max button. As a matter of fact I remember "hitting the max button accidently" was a topic of discussion here at CM a year or two ago.

 

[zap987]

As usual 32Red does it right, they don't just void everything but instead just adds a big WR to any wins with too big bets. Just as efficient at shutting down advantage play and pretty much completely avoids situations like this or even the accidental max bet click. Really, how can a term be fair that gets broken by accidentally hitting the biggest button on the keyboard and can cost a player thousands of dollars.

Other casinos need to copy 32Red on this, or void the rule for 'normal' players when the play history clearly shows the player is playing fair.

 

[chuchu59]

There is nothing the software cannot do. When playing with a bonus at Redflush/GoWild table games bets are limited to $10 whereas at another MG casino they suddenly altered the minimum coin size from 0.01 to 0.05 for a particular slot. So it seems that if they do have max bet restrictions for bonuses they could restrict the max bet through the software rather than confiscating winnings when accidents occur. As DG said, this is 2011 for Pete's sake.

 

[vinylweatherman]

There is nothing the software cannot do. When playing with a bonus at Redflush/GoWild table games bets are limited to $10 whereas at another MG casino they suddenly altered the minimum coin size from 0.01 to 0.05 for a particular slot. So it seems that if they do have max bet restrictions for bonuses they could restrict the max bet through the software rather than confiscating winnings when accidents occur. As DG said, this is 2011 for Pete's sake.

Go Wild showed MGS software can change the max coin size "on the fly" for individual players if a bonus balance is present. It's not perfect as it controls the max coin denomination, rather than the overall max bet, which on a slot is coin size x max coins per line x max lines; HOWEVER, it is better than nothing, and so a max bet limit CAN be enforced with the software, although the actual value will differ between different slots. They could set max coin size to 0.10 on a slot with few lines and coin options, for example Thunderstruck, and to 0.01 on slots with many lines and up to 10 or even 20 coins per line, a feature of many of the newer releases.

 

[onico]

Very valid points regarding the "accident bet max" button. If you have won a few thousand dollars and just hit the max button ONCE, they confiscate ALL your money? that doesn't feel right.

Even though it is partly my fault for not reading the terms and conditions I feel like my money was confiscated for the WRONG reason. I did not win 6k during a 6 dollar bet, I won it during a 3 dollar bet which was within the rules. 6 dollar bet different story, but not when it was 3 dollar.

It was obvious I didn't know about this rule.
I did win the money within the rules though and the only money that should be confiscated is when I was betting 6 dollar bets.

One mistake can cost you thousands of dollars (ex. hitting max bet button)? I for one wouldn't enjoy gambling and living in fear for the whole session I'm playing.

 

[heador112]

They should pay the player!

 

[KasinoKing]

Very valid points regarding the "accident bet max" button. If you have won a few thousand dollars and just hit the max button ONCE, they confiscate ALL your money? that doesn't feel right.

Even though it is partly my fault for not reading the terms and conditions I feel like my money was confiscated for the WRONG reason. I did not win 6k during a 6 dollar bet, I won it during a 3 dollar bet which was within the rules. 6 dollar bet different story, but not when it was 3 dollar.

It was obvious I didn't know about this rule.
I did win the money within the rules though and the only money that should be confiscated is when I was betting 6 dollar bets.

One mistake can cost you thousands of dollars (ex. hitting max bet button)? I for one wouldn't enjoy gambling and living in fear for the whole session I'm playing.

Instead of keeping on posting about it (we get the message, and most of us agree with you!), why don't you PM the rep as Bryan suggested and see if they can work something out for you?

Hi Onlico,

Have you contacted the casino rep here? If not, please do:

https://sussexmskpartnershipeast.com/forums/members/

 

[LaHutti]

This is a case, where I have mixed feelings...
We can ofcourse argue, that the casino "should have" and "could have", and I agree that in a perfect world, it should not be possible to bet higher than allowed, but they set it up the way they did, and expect players to read their terms, and follow them. After all, only adults who, in 2011 supposedly can read, are allowed to play, right ?

We can also argue, that accidents can happen, and that you could have pressed max bet by accident, but I'll argue that this would show in your play as an accident, and not as if you intended to play max bet over some time. You would see your balance drop, and see that you were doing something wrong (Had you read and understood the terms of the promotion), and immediately contact support, to let them know that you fecked up. In a case like that, I'm sure the casino would do the right thing, and let you continue, following the terms from that point.

The bottom line in this case is, that you deliberately fecked up, and didn't read and understand the terms and conditions, so for this casino to pay you, would, in my book, be a very nice gesture on the casino side, and would put them in risk of having players feck up, and expect "special treatment" every time.
We expect the casinos to follow their terms and pay us when we win, so I feel that they can rightfully expect the same thing from the players.

As KK, and others said, get in touch with their rep here, and see what they can do for you. Posting the same thing over and over won't get you anywhere.

 

[kavaman]

Yup, but in a perfect world the casino should be the one who sets up the software so that these mistakes cannot happen. What is more problematic that there are so many players that do not have english as their native language, and cannot even understand these rules that the casinos make. Also beginners who have little or no experience playing online, i think most of them do not read the rules at all. They just play whatever games, and then come to places like casinomeister to say that their winnings have been void. Ofcourse the casino has to set some ground rules to protect them, but i think its about time these softwares would do the protection .

If a new player comes to play, and loses, and then loses again when his winnings have been void, i dont think he would touch any online casino with a 10 feet pole. That is money being lost by the casino(s) in the long run.

 

[vinylweatherman]

The problem is that this rule wass designed to protect the casino against a certain type of advantage play, but it is being used for ALL play, even when a genuine recreational player has gotten carried away after a big hit, and has not realised that they have strayed outside of the rule. Not knowing the rule wasn't a problem to start with, as the player wasn't going to bet that high in any case because their balance was small. Only when faced with 6K did they feel comfortable raising their bet a bit, and fell foul of this rule.

It is also being implemented in the most draconian manner possible, voiding even the wins where the rule was NOT broken, rather than just those where it was.

It has saved the casino 6K, but has also given the impression that they are "heartless jobsworths", and will blindly follow all rules regardless of circumstance. It is unlikely therefore that an appeal will make any difference, as what happened was in the rules as written.

The only hope is that following this, the casino will see if the scope of the rule can be narrowed so that it STILL provides protection against the particular method it was designed to stop, but allows for "recreational misunderstandings" made by non advantage players.

Pressure still needs to be applied to the software developers to create better bonus management tools so that players can be protected from their own mistakes as much as possible.

 

[Nifty29]

I know I cop schtick for being a stickler for rules being applied to everyone, but the more I think about this case, the more I feel that the intent of the player should be re-considered.

As others have said, the OP didn't need to bet big to clear WR and he just kept playing the same slot he just won on, do its very clear that they were not trying to gain an advantage of any kind.

Mummys Gold could generate some great PR by showing some humanity and common sense and pay the player his winnings, or at least reset his balance to before his bet was raised and let him play out the bonus.

In almost every case, these confiscations are the result of advantage players making large blackjack etc bets which is fine because its the reason the rule was implemented, but in this case I really think it is a dolphin caught in the tuna net.

It's Christmas for goodness sake.....pay the player!!

 

[DiamondGeezer]

I would be more sympathetic to the casino if the 30% rule was made clearer. They could put it into a check box and force the player to tick 'yes' for example. I would prefer bets to be limited but that would at least be acceptable.

By not doing any of this stuff it makes you think they are quite happy to let players wander into these situations thus saving themselves a ton of money.

 

[Przecinek]

There are few fine points I have to mention while this topic has been brought up

Have to agree that while the rule was created soley to prevent bonus exploatation it can sometimes serve as an excuse.
Maybe security department just look at OPs most recently play and immediatly though "A-ha! betting 6 all the way! Not good" without noticing that his initial bet was 50% less? Clearly no intention of bonus abuse - if anything, by increasing bet size, player demostrated willingness to spend some money rather that trying to keep as much as possible to himself.

Now, I also happened to accidentaly overbet while playing a bonus (wrong denomination in my case, could end up even worse than 'max bet' mistake) and made a post about it here some time ago. Casino I played at didn't even consider this a 'goodwill gesture' as they have found there's absolutely nothing wrong with my style of play. Again I'm afraid it's the size of the win, that can show if casino is greedy or player friendly... Therefore I hope OP gets paid.

And another thing is that OPs bonus was 60% ... had it been 100% we wouldn't see this complaint here. I sometimes get 10-15% bonus offers, and they all carry "max bet" rule with no minimum bet along (the way 32red had it set up). I even sent a PM some time ago to a Fortune Lounge rep but didn't get any reply at all In this PM I asked about this specific bonus offer

Vegas Towers: "Deposit up to €20 Receive a bonus of €5"

I consider myself a lowroller but c'mon If your bet has to be less that 25% then for a bonus of €5 - 25% that's less then €1.25 per spin??
And what about poker/blackjack games? They say splitting/doubling also counts towards that rule, so even if I play at minimum of 1€ per hand I'm bound the break this rule and get my winnings confiscated. Shouldn't they block all table games in this case to prevent such things from happening.

With poker games this is even more obvious as 1€ ante in Texas Hold'em might result even in a 5€ bet after the raises. And what about 10% offers (Gowild etc?). This should be somehow sorted out, as right now - if we take these t&c literally then they just don't add up...

 

[Fortuna]

Great post Przecinek ! Too many accredited casinos carries T&C`S which are at least unsustained by math, or other casinos do even use roguish T&C. They have the power, because they make the rules and terms, and even if the terms are unclear or roguish, the terms shall prevail.

Now, how a PURE RECREATIONAL player shall procceed when taking a bonus (be it as small as 1%) ? Should he go and triple read very carefully 200+ lines filled with T&C`s and should be so wise to spot each unclear terms and then inquire the support via email (if there is no Live Chat option) about that specific unclear rule and keep the email conversation as a written proof to show he was not bad intended ?

1. Note that this may take days (maybe more than a hole week) to get the matter solved, if there is no Live Chat.

2. What if the Live Chat customer care rep will give a erroneus (or still interpretable) explanation of the rule ?

3. What if the customer has a only a low knowing english level ? Who can expect him to spot which rules are unclear ?

It would be greatl if one ore more casino representatives will step forward and come to explain in detail all of my above points !

 

[Seventh777]

Is it any wonder 32Red stand head and shoulders above the rest , could these guys make playing online a more perfect and worry free environment?.

MGS should take a deep long look at the ambassadors and by far the best advert for their product out there, and start incorporating into their software ways of removing hurdles (player enabled flushing of reverse withdrawals), and max bet options when playing bonuses, two huge aspects as why 32Red walk away with awards after awards each and every year, take a long deep look MGS and learn.

 

[Seventh777]

If this casino had any shred of decency and integrity they should do the right thing, he had a w/r of $450 max, remove that from his overall balance and pay him the rest, an absolute maximum of roughly 8% of his balance could be deemed as bonus cash, the rest was his, and like others have stated it`s Xmas.

 

[Fortuna]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

 

[vinylweatherman]

Great post Przecinek ! Too many accredited casinos carries T&C`S which are at least unsustained by math, or other casinos do even use roguish T&C. They have the power, because they make the rules and terms, and even if the terms are unclear or roguish, the terms shall prevail.

Now, how a PURE RECREATIONAL player shall procceed when taking a bonus (be it as small as 1%) ? Should he go and triple read very carefully 200+ lines filled with T&C`s and should be so wise to spot each unclear terms and then inquire the support via email (if there is no Live Chat option) about that specific unclear rule and keep the email conversation as a written proof to show he was not bad intended ?

1. Note that this may take days (maybe more than a hole week) to get the matter solved, if there is no Live Chat.

2. What if the Live Chat customer care rep will give a erroneus (or still interpretable) explanation of the rule ?

3. What if the customer has a only a low knowing english level ? Who can expect him to spot which rules are unclear ?

It would be greatl if one ore more casino representatives will step forward and come to explain in detail all of my above points !

The best thing to do is assume "worst case scenario" and work from there. If the bonus is 10%, either deposit enough to have a big enough bonus credited so as to avoid breaking this rule, or deposit elsewhere that does not have such a draconian approach.

Clearly, Palace Group apply the rule rigorously, so small depositors are frequently going to run into this problem, especially with the lower percentage bonuses. Had this player made a larger deposit, he would NOT be facing the confiscation of this win.

 

[The Dude]

My reasoning is that MOST online casinos LIKE TO HAVE IT BOTH WAYS, and more or less bonuses are nothing more than TRAPS:

1. To protect against advantage players (which is a right thing and can not be judged as a bad practice)

2. To hammer some pure entertaintment players which luckily had won but breached somehow one of their clear or unclear terms.

This is just as B&M casinos do when it comes about Blackjack Card Counting. Many of them preffer to have it both ways:

1. It is no written rule that Card Counting is not allowed, but if you constantly win they will ban you from their property. (at least they pay your last visit)

2. Nevertheless, they allow Card Counting because many `young guys` think they can keep a perfect count, but due to casino noise and distractions and all other things involved they ultimately screw up the count and do bad bets losing more than if they were flat betting !

* Thats why online casinos write the rules but they do not take steps to protect players breaking them by limiting bets when bonuses are involved !

Are you still the middle aged Romanian woman who speaks no English, or a banned member who is using his mother's ID for multi-accounting?
https://sussexmskpartnershipeast.com/forum...-casinos-closing-accounts-based-on-lie.47334/

Sorry, I forgot to toss you to the curb.

/derail

 

[Slotster!]

I realise I'm being thick here - but can someone explain to me what this means? A percentage of what? I'm confused.

I've played at lots of Microgaming sites over the years taking all sorts of bonuses and offers and promos and whatnot all over the place. I've never once been denied a withdrawal at any of them for any reason. Sure there's been delays and hiccups and problems and stuff that have always been resolved, but never anything like this. Sometimes I deposit small, sometimes big. Sometimes I bet teeny-tiny baby amounts, sometimes huge big high-roller dickhead spins. Never once an issue.

I'm wondering if 'behind the scenes' the legit/recreational players stand out a mile based on play style/type/frequency?

Dunno.

Jesus Slotster! - Helpful as ever response there. Way to go.

 

[Seventh777]

I realise I'm being thick here - but can someone explain to me what this means? A percentage of what? I'm confused.

I've played at lots of Microgaming sites over the years taking all sorts of bonuses and offers and promos and whatnot all over the place. I've never once been denied a withdrawal at any of them for any reason. Sure there's been delays and hiccups and problems and stuff that have always been resolved, but never anything like this. Sometimes I deposit small, sometimes big. Sometimes I bet teeny-tiny baby amounts, sometimes huge big high-roller dickhead spins. Never once an issue.

I'm wondering if 'behind the scenes' the legit/recreational players stand out a mile based on play style/type/frequency?

Dunno.

Jesus Slotster! - Helpful as ever response there. Way to go.

It`s a percentage of your bonus normally 30% ie a 50 bonus would have a max bet cap of 15 per bet, ofc those casinos that foresee that this could be overlooked by their players have either removed this altogether or enforced bet caps when playing a bonus, those casinos that use a w/r of your deposit before releasing a bonus system have a safeguard built in also (if you play a slot that is not allowed or place a bet to large the w/r counter stops).

32Red have completely removed this aspect apart from their welcome bonus of 32 credits at a 20% bet cap of 6.40 (or somewhere near), and i`m sure that if you overlook this and bet bigger they just increase the overall w/r rather than confiscate your winnings.

Hope this helps .

 

[onico]

Thanks for all the support from members!

Sadly though, I did not get the money.
However I did point out that there should be some kind of warning, A calculator that you can count your maximum bet with when taking a bonus or some kind of "remember!" message saying "Are you sure you want to go over the betsize while still using bonus, your winnings will be confiscated if you do so?" or something.

However I doubt this will be implented, I dont see this would be a problematic thing to add though.
The very fact they havent done it already kind of proves that they dont want people to find out and eventually make a mistake.

In video games at least there has always been a security check towards saving or quitting a game, the so called "are you sure you want to do save/overwrite/quit?". Casinos should have one as well, just a simple warning to protect their players.

But I get the feeling that they dont want to do that. Even though I understand the importance of reading the T & C now, every place I go to now I gotta go to livechat and ask annoyingly retarded questions, just to be safe and well informed and no be in fear of doing a "mistake".

The 32red group though, I finally understand why they are at the top. 30x wagering requirement and there is no way to "f*ck up" there.

Also I cant shake the feeling off to feel like the more you win, the harder it will be to get the money withdrawn. In my opinion I think that an accredited casino should have paid over 10k dollar to a player to be qualified as such, without any trouble paying (sending documents again, not withdraw the money until after 4-5 days, sitting on the money to force the player to reverse withdrawal, etc).

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

 

[KasinoKing]

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

Thanks for letting us know how it turned out.
Sorry you didn't get the money most of us thought you deserved.

Merry Christmas to you too!
KK

 

[vinylweatherman]

Thanks for all the support from members!

Sadly though, I did not get the money.
However I did point out that there should be some kind of warning, A calculator that you can count your maximum bet with when taking a bonus or some kind of "remember!" message saying "Are you sure you want to go over the betsize while still using bonus, your winnings will be confiscated if you do so?" or something.

However I doubt this will be implented, I dont see this would be a problematic thing to add though.
The very fact they havent done it already kind of proves that they dont want people to find out and eventually make a mistake.

In video games at least there has always been a security check towards saving or quitting a game, the so called "are you sure you want to do save/overwrite/quit?". Casinos should have one as well, just a simple warning to protect their players.

But I get the feeling that they dont want to do that. Even though I understand the importance of reading the T & C now, every place I go to now I gotta go to livechat and ask annoyingly retarded questions, just to be safe and well informed and no be in fear of doing a "mistake".

The 32red group though, I finally understand why they are at the top. 30x wagering requirement and there is no way to "f*ck up" there.

Also I cant shake the feeling off to feel like the more you win, the harder it will be to get the money withdrawn. In my opinion I think that an accredited casino should have paid over 10k dollar to a player to be qualified as such, without any trouble paying (sending documents again, not withdraw the money until after 4-5 days, sitting on the money to force the player to reverse withdrawal, etc).

All in all disappointed yes, but being an honest player and not a bonus abuser I thought we could have gotten along on better terms. Not to get all my 5500 dollars back but, at least get something back.

Merry Christmas everyone!

Perhaps Mummy's Gold needs a nomination for an award. I have two in mind.

Scrooge of the year.
Christmas Grinch award.

You should also be aware that this type of rule is common, if not universal. Players often don't fall foul of it because they don't break it, not because they are aware of it. You fell foul because you made a small deposit that meant a bet as little as 6 credits broke this limit. Had you claimed the full amount on offer with the maximum deposit, and raised your bet to 6 credits, it would still have been lower than 30% of the bonus, and after a little more WR, you would have been some 5K better off, and would never have known that such a rule had been missed by you.

The actual figure varies, I have seen it range from 50% of bonus right down to 10% of bonus. 30% is a good middle ground amount, and is better than the rule they had in place before. Unfortunately improving this rule to protect recreational players who raise their bet after a monster hit will make it more complicated, so the only real solution is to look at each case on it's merits, and decide whether payment should be made as a "good will gesture", even though the rule was broken.

Some casinos WOULD do this. They would go through the session to see if they can separate bets within the rules from those that broke them, and try to negotiate an agreement whereby winnings are only confiscated or shaved from bets that break the rules. 32Red simply convert winnings from such bets into more bonus money, and make them subject to a further 30x WR.

 

[Slotster!]

I'm in awe that, should this turn out to be a genuine player with no agenda - Mummy's Gold won't pay up.

Would be genuinely staggered.

The Palace Group have always had a good reputation generally (and are in fact heavily using TV advertising here in the UK at the minute) - so publicity like this on such a high profile forum is not good.

Any chance of a response from the Palace rep just to clear things up?

I'm massively in favour of people abiding by the T&C's and it's their own fault if they fall foul - but give the guy a break here (if indeed it does turn out to be genuine). It's a slots win - you can't engineer them... They just come along or not.

Split the difference or something.

 

[LaHutti]

Sorry to hear that you couldn't get at least some sort of arrangement with the casino.
Confiscating the whole amount like that, does seem a bit harsh, although it is within their right to do so, under the circumstances.
I guess they didn't want a big fat + in the players books, for doing a good/fair thing.
You'd think all casinos could use that these days, wouldn't you ?
Now back to 32Red

 

[gloria460]

For the life of me I just was trying to figure out how he broke the rules and "donk" it just hit me. No matter how much you win or what your balance is you cannot go over the original bonus amount of 30% or in this equation 4.50.

This is mind boggling as I had been playing bonuses just as he did but never completed wagering requirements when I was playing. I hardly ever took them but I would have been in the same boat thinking it applied to my balance...jeez Louise can online gaming get any worse.

He really should have gotten his money. I would assume this catches a lot of people.

 

[Przecinek]

Most of the forum members including myself will either make sure they never go above max % rule (even if it means boring 0.5€ after a big win). I think that "worst case scenario" should always be taken and I hope it's pretty obvious to everyone here.

I'm worried about people like OP, or even more poster who said "I never had problems and I play however I like" (it seems he'she deleted this post, maybe after realising they were simply lucky to get paid while breaking the T&C).

Lets look at typical Go wild promo email

"40% bonus plus 25 free spins on Deck the Halls on your deposit of 150 and above
30% bonus plus 20 free spins on Riviera Riches on your deposit of 100 and above
20% bonus plus 15 free spins on Big Kahuna on your deposit of 50 and above
10% bonus plus 10 free spins on Winter Gold on your deposit of 20 and above"

I find it quite predatory when it comes to low rolles. It's quite obvious that they are most likely to get caught by the max bet rule.

P.S Message saying "Are you sure you want to get your winnings confiscated" is a wishful thinking, we would save milions of dollars, no way any casino will ever incorporate that . Still they could at least set up max bet limits or disable table games if 10% bonus is below max bet for BJ or whatever.

 

[Jasminebed]

Casinos have been known to cry "foul" and accuse players of bonus abuse or not playing in the spirit of the promotion when a bonus is "ground out" on low bets to minimize losses.

Here a player increased their chances of losing more while meeting the WR, and in fact lost $500 while playing with these illegal bets.

I have seen a rule (sorry, I can't recall just where) that limited bets to (I think) 30% of the bonus, or 10% of the cash balance, whichever was greater, while a bonus is active.

That seems a little more sensible. We are often advised that around 1% of our balance is a suitable size for playing slots, and that's all the OP was playing, around 1% of their balance.

It really doesn't sound much like bonus abuse.

Should the Casino deem that irregular game play has occurred, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings.

It says "reserves the right", not that it "will" confiscate winnings.

Mummy's Gold was kind enough to send me an early Christmas present, and inviting me back since I hadn't played in a while. If this is how management views a mistake that resulted in a player losing funds, I'm not sure I plan on returning.

It doesn't sound like the OP was on the SUB, so a review of an established player's play would reveal that this was not consistent with bonus abuse strategies.

I'm sorry it didn't work out for you Onico... that's a pretty bitter way to learn to read the Terms and Conditions.

 

[Slotster!]

Mummy's Gold was kind enough to send me an early Christmas present, and inviting me back since I hadn't played in a while. If this is how management views a mistake that resulted in a player losing funds, I'm not sure I plan on returning.

Remember the 'All Slots' debacle a few years ago where they were using awful, entirely inappropriate, predatory marketing material? I uninstalled that day and haven't even thought about going back since. Assuming there's nothing sinister or untrue in the OP's story here (and considering there's no response from the Palace Group) - I reckon this thread could cost them way more long term than what they've confiscated. Shame all round.

 

[Pinababy69]

Remember the 'All Slots' debacle a few years ago where they were using awful, entirely inappropriate, predatory marketing material? I uninstalled that day and haven't even thought about going back since. Assuming there's nothing sinister or untrue in the OP's story here (and considering there's no response from the Palace Group) - I reckon this thread could cost them way more long term than what they've confiscated. Shame all round.

Ah yes, Slotster..the Jackpot Factory debacle. Will never forget that. Like you, that was the end of my playing days at JPF. I'll never forget Debbee's classic response to that Boaz guy....telling him that Stevie Wonder could have done a better job of proofreading the ad copy, lmaoooo.....

Back to the Palace Group....another group that has fallen in the last few years IMO. Many years ago, back in my affiliate days, they were one of the very few groups/casinos that I promoted. But that opinion changed when I started reading all the posts on here about players being phoned at home, with offers of bonuses if they would reverse their pending withdrawals. Big no no in my book, and definitely against the standards of accreditation here. I can't be arsed to go searching up threads, but the next time one of those posts pops up.....I'll be drawing Bryan's attention to it.

Like I just said in another post...not many casinos left these days truly worth their salt, besides 32Red and a few others. No wonder they win the top awards year after year.

Slightly off topic....but it's great to see you posting Slotster. It's been a long time.

 

[KasinoKing]

Slightly off topic....but it's great to see you posting Slotster. It's been a long time.

I second that!

Are we going to see you in London in January Slotster?
Didn't see you last year.

KK
[/derail - sorry]

 

[Slotster!]

I second that!

Are we going to see you in London in January Slotster?
Didn't see you last year.

KK
[/derail - sorry]

Hopefully yes this year mate. I'm not in the City anywhere near as much these days and work a lot at completely the other end. But hopefully yes - ta for asking!

 

[DiamondGeezer]

For the life of me I just was trying to figure out how he broke the rules and "donk" it just hit me. No matter how much you win or what your balance is you cannot go over the original bonus amount of 30% or in this equation 4.50.

This is mind boggling as I had been playing bonuses just as he did but never completed wagering requirements when I was playing. I hardly ever took them but I would have been in the same boat thinking it applied to my balance...jeez Louise can online gaming get any worse.

He really should have gotten his money. I would assume this catches a lot of people.

This is the elephant in the room. How much money are casinos making off players not being aware of the implications of the 30% rule on smaller deposits. It's likely they could make thousands off a single account from a player who makes this mistake. And as few of them will cash out we can only guess at the true number. No wonder the casinos don't want to limit bet size or indroduce a check screen to warn players. It they can avoid the odd $5K cash out plus have a bunch of players unaware who just happen to be losing then it will be incredibly lucrative.

 

[Seventh777]

Terrible decision, the only casino I deposit at in their group (Gnuf), has lost my custom, i`m appalled by this decision I really am, there were so many ways this could have been solved amicably, and this was not one of them.

 

[chuchu59]

Hopefully yes this year mate. I'm not in the City anywhere near as much these days and work a lot at completely the other end. But hopefully yes - ta for asking!

It's been a long time buddy. How time flies. If you had been a regular here this incident wouldnt have occurred. Why? Attached to your avi was a warning 'Do not press max bet' if I recall correctly.

 

[Nate]

Is there any chance the OP actually cleared the WR before making a $6 bet? I'm assuming he did not, but hey, that would be good.

We are human and make mistakes. The credibility of a group comes to the fore when issues like these present themselves. IF it were at the 32Red Group. the player would have already been paid.

It's actually saddening to find out that many Casinos view players as robots. Its clear that the OP would have not benefited by betting $6 as he already had a HUGE balance. Discretion when making decisions at some places is actually non - existent.

I would suggest you PAB (IF You can). The forum may be divided on some issues, but I'm sure that the majority of us are sympathetic to your plight. The fact that it served NO Purpose for you to bet $6 a spin tells me that it was not used for advantage play.

Palace Group - show some CLASS and Pay the Player (Unless you have evidence to the contrary and would like to enlighten us thereon?)

Nate

 

[Slotster!]

It's been a long time buddy. How time flies. If you had been a regular here this incident wouldnt have occurred. Why? Attached to your avi was a warning 'Do not press max bet' if I recall correctly.

Ha ha, yes. But as if that ever stopped me!

 

[Slotster!]

Wondering if there was any update from the OP or a response from the Palace Group?

 

[Luckylizzy]

I just read this thread and I feel really bad for the op. I can only imagine that sinking feeling when he realized what he'd done.

I can clearly see why so many players here prefer 32red. Mummy's Gold should do the right thing and at least credit him back a percentage of his winnings in my opinion.