GalacticBets Casino

[Webzcas]

The Grey Zone here on Casinomeister now features a review of GalacticBets Casino, an online casino which is owned and operated by a company called Bespinex N.V. and one that is licensed by the Curacao Gaming Control Board.

Max comments:

This one is new to us, no record of issues on our forums or via the PAB service. As readers will know there are two areas of primary concern for us: a casino’s self-exclusion policy and what process they have in place for complaints. In neither of these areas is GalacticBets going to win any awards.

If players are going to proceed with GalacticBets we would strongly recommend going slow and easy: test out their Customer Service at the earliest opportunity because you will be entirely dependant on them if anything goes wrong, and smart players know that there’s always something that can go wrong.

 

[lockinlove]

I won $1800 here. Ill report back how the withdraw went

 

[Webzcas]

I saw the hit on the comp

Please do let us know how it goes!

 

[lockinlove]

The cashouts are weird here and I dont really get the concept.

They rejected my withdraw and told me my limit is $1050.

So I requested it and they paid. I then requested the rest and they declined it. Then told me my limit was $1400 total.

So I requested $350 and they sent it.

So now I have $340 left and not sure when i can withdraw it

 

[Webzcas]

We have a rep for them. Tagging them in @GBRepSupport

 

[lockinlove]

The experience has been ok. Nothing great but nothing terrible. I seem to be getting paid but its just in weird pieces is all

 

[Webzcas]

Good to read you are getting paid, not so good that it is not as straightforward as it should be. Hopefully the rep will come along and explain what is going on.

 

[GBRepSupport]

Hello guys!
Thank you for sharing our GalacticBets Casino @Webzcas! It is a great pleasure to be part of Casinomeister!

You guys can surely count on me for help and doubts!

@lockinlove I'm glad to know about your winnings! Congratulations!

I will send you a PM so I can have your account info and help you with your withdrawal. But I can already tell you that we have daily limits, so you might be able to finish your withdrawal after 24h of your last WD.

 

[andysbetting1187]

Hello guys!
Thank you for sharing our GalacticBets Casino @Webzcas! It is a great pleasure to be part of Casinomeister!

You guys can surely count on me for help and doubts!

@lockinlove I'm glad to know about your winnings! Congratulations!

I will send you a PM so I can have your account info and help you with your withdrawal. But I can already tell you that we have daily limits, so you might be able to finish your withdrawal after 24h of your last WD.

Welcome - can you confirm what your daily limits are?

 

[GBRepSupport]

Welcome - can you confirm what your daily limits are?

Thank you @andysbetting1187 !

We have a daily WD limit and it starts with 750,00$! Depending of your playing activity , this limit can go up to 2,500$!

We are still implementing some tools on our website where you will be able to follow your Player Lvl and WD limits, but for now you can reach out our support to confirm if you have a higher limit.

I hope this answer helps you!

 

[lockinlove]

Hello guys!
Thank you for sharing our GalacticBets Casino @Webzcas! It is a great pleasure to be part of Casinomeister!

You guys can surely count on me for help and doubts!

@lockinlove I'm glad to know about your winnings! Congratulations!

I will send you a PM so I can have your account info and help you with your withdrawal. But I can already tell you that we have daily limits, so you might be able to finish your withdrawal after 24h of your last WD.

Its all good now. Lucas from your chat explained it.

You have daily withdraw limits

 

[lockinlove]

Hello guys!
Thank you for sharing our GalacticBets Casino @Webzcas! It is a great pleasure to be part of Casinomeister!

You guys can surely count on me for help and doubts!

@lockinlove I'm glad to know about your winnings! Congratulations!

I will send you a PM so I can have your account info and help you with your withdrawal. But I can already tell you that we have daily limits, so you might be able to finish your withdrawal after 24h of your last WD.

Can you explain a few things?

First of all i find it very hard if even possible to find your casino terms.

Yes you have casino terms on the specific bonus when you go to claim it but it is missing key details. Exlcuded games, max bet, max cashout.


Also can you clarify. If someone accidentally plays an excluded game on a bonus, does this mean you confiscate their winnings? You do show at the top right of the screen whether it wagers in a bonus but your software doesnt block you from being able to play them.

 

[GBRepSupport]

Can you explain a few things?

First of all i find it very hard if even possible to find your casino terms.

Yes you have casino terms on the specific bonus when you go to claim it but it is missing key details. Exlcuded games, max bet, max cashout.


Also can you clarify. If someone accidentally plays an excluded game on a bonus, does this mean you confiscate their winnings? You do show at the top right of the screen whether it wagers in a bonus but your software doesnt block you from being able to play them.

Sure! I totally agree that bonuses T&C must be as clear as possible so our players can have a smooth experience with no bad surprises.

We have our general T&C here >

You do not have permission to view link Log in or register now.

- and bonus section is the number 97.

Also, every bonus or promotion will have its own T&C and it is mandatory that we have all information displayed, including max bet and max cashout as you've mentioned. I'll ask the responsible team to double check our T&C for each promo and make sure that we have all the necessary info displayed. I will let you know about it!

Regarding excluded games for bonuses, every time that you open a game you will see in the right top this warning about how much % this game bets will count for bonus wagering.

In the case that you see this message above, notice that only your real balance will be available to play in the respective game, so there is no risk to bet your bonus on a excluded game.

I hope you find all these information helpful!

 

[lockinlove]

I have been paid fully.

The casino seems to be decent only downfall really is the cashout limits. Not sure what you are supposed to do if you win $20k-100k here. Would take a long time to get paid.

Their hacksaws are on high rtp which is nice. Chat is nice. Rep seems nice.

Ill play here again.

 

[GBRepSupport]

I have been paid fully.

The casino seems to be decent only downfall really is the cashout limits. Not sure what you are supposed to do if you win $20k-100k here. Would take a long time to get paid.

Their hacksaws are on high rtp which is nice. Chat is nice. Rep seems nice.

Ill play here again.

I'm glad I could help, @lockinlove ! Your feedback is very important and I appreciate it a lot!

I will give you an update here regarding T&C for our bonuses as soon as I have news about it.

Thank you for your time! I wish you all the best luck playing with us!

 

[lockinlove]

Sure! I totally agree that bonuses T&C must be as clear as possible so our players can have a smooth experience with no bad surprises.

We have our general T&C here >

You do not have permission to view link Log in or register now.

- and bonus section is the number 97.

Also, every bonus or promotion will have its own T&C and it is mandatory that we have all information displayed, including max bet and max cashout as you've mentioned. I'll ask the responsible team to double check our T&C for each promo and make sure that we have all the necessary info displayed. I will let you know about it!

Regarding excluded games for bonuses, every time that you open a game you will see in the right top this warning about how much % this game bets will count for bonus wagering.


View attachment 217552

In the case that you see this message above, notice that only your real balance will be available to play in the respective game, so there is no risk to bet your bonus on a excluded game.

I hope you find all these information helpful!

Can you do me a favor please? Click on the terms you just linked me and picture yourself as a new player at your casino.

Does this seem easy for the player? Thousands of paragraphs, no table of contents. Casino bonus terms mixed in with sports betting terms and terms of the website.

It should all be in its own category

 

[GBRepSupport]

Can you do me a favor please? Click on the terms you just linked me and picture yourself as a new player at your casino.

Does this seem easy for the player? Thousands of paragraphs, no table of contents. Casino bonus terms mixed in with sports betting terms and terms of the website.

It should all be in its own category

I totally agree with you in this subject as well. We are working everyday to fix all the details left in our webpage, and a better T&C, separated by topics, is something that we are working into!

 

[SYPlayer95]

Thank you @andysbetting1187 !

We have a daily WD limit and it starts with 750,00$! Depending of your playing activity , this limit can go up to 2,500$!

We are still implementing some tools on our website where you will be able to follow your Player Lvl and WD limits, but for now you can reach out our support to confirm if you have a higher limit.

I hope this answer helps you!

750$ but can go up to 2500$ depending upon playing activity?

I take it your casino isn't bothered about responsible gambling?

Similar limits were imposed by the man from Del Monte.

Ive seen these types of casinos before. Impose a limit of 750$ a day. So that if anybody ever wins big, they can find any term to confiscate the rest of the balance.

Much better casinos to play at than this one guys.

 

[interlog]

750 daily limit is very poor. Even playing low bets you can easily win that. If you are to play 2 or 3 bets and you have a modest win of 400x you're screwed and can't withdraw it all

 

[GBRepSupport]

750$ but can go up to 2500$ depending upon playing activity?

I take it your casino isn't bothered about responsible gambling?

Similar limits were imposed by the man from Del Monte.

Ive seen these types of casinos before. Impose a limit of 750$ a day. So that if anybody ever wins big, they can find any term to confiscate the rest of the balance.

Much better casinos to play at than this one guys.

Hey @SYPlayer95 , I understand your concern and what I can tell you is that we've never had any complaint regarding winnings not paid or something like that. You can check pages like casino-guru or askgamblers and confirm it by yourself.

Also, we have some players with high activity every day, making high deposits and WD as well, and until today everyone was paid with no issues.

I hope you can give us a chance and try our casino to see how serious we are. If you need any help, you can call me or reach out our support!

 

[andysbetting1187]

Hey @SYPlayer95 , I understand your concern and what I can tell you is that we've never had any complaint regarding winnings not paid or something like that. You can check pages like casino-guru or askgamblers and confirm it by yourself.

Also, we have some players with high activity every day, making high deposits and WD as well, and until today everyone was paid with no issues.

I hope you can give us a chance and try our casino to see how serious we are. If you need any help, you can call me or reach out our support!

I am not being confrontational, but literally the fourth post on this thread shows there are issues with withdrawals? Also I wouldn't trust anything at askgamblers based on previous experiences where I know they 100% delete negative reviews.

 

[GBRepSupport]

750 daily limit is very poor. Even playing low bets you can easily win that. If you are to play 2 or 3 bets and you have a modest win of 400x you're screwed and can't withdraw it all

I appreciate your feedback @interlog ! We are always trying to provide the best experience possible and your impressions are very important!

Just remember that this limit is daily and it can go higher depending on your daily activity! I hope you can give us a chance and try to play with us!

 

[interlog]

I appreciate your feedback @interlog ! We are always trying to provide the best experience possible and your impressions are very important!

Just remember that this limit is daily and it can go higher depending on your daily activity! I hope you can give us a chance and try to play with us!

No thanks. I only deposit 75 or so a time and if I'm lucky enough to win say 900 off that I expect to be paid without any dramas.

I understand limits, but 750 a day is taking the pee. You surely can afford to pay more than that out if I was lucky enough to win more than 750 on my 1st deposit?

 

[GBRepSupport]

I am not being confrontational, but literally the fourth post on this thread shows there are issues with withdrawals? Also I wouldn't trust anything at askgamblers based on previous experiences where I know they 100% delete negative reviews.

It is ok @andysbetting1187 , your concern is valid!

I believe Lockinlove had doubts regarding her WD limits but in the end everything went smooth and she got all her winnings.

Sometimes a system issue or with the payment provider can happen, but we are always working to avoid this kind of situation and I can proudly say that all players got their winnings until today!

 

[GBRepSupport]

No thanks. I only deposit 75 or so a time and if I'm lucky enough to win say 900 off that I expect to be paid without any dramas.

I understand limits, but 750 a day is taking the pee. You surely can afford to pay more than that out if I was lucky enough to win more than 750 on my 1st deposit?

I cannot promise you that we will manage to give you a higher limit right after your first deposit. But depending on your winnings we can definitely look for your case and try a resolution that would be good for everyone!

This limits are related to safety measures that we take to avoid money laundering and other kind of frauds.

But again, all your feedback is very important and you can be sure that I'm sharing all these impressions with people that can make changes and decisions in our product. So hopefully we can have news regarding limits in a near future, always looking to provide the best experience possible to our players!

 

[interlog]

I cannot promise you that we will manage to give you a higher limit right after your first deposit. But depending on your winnings we can definitely look for your case and try a resolution that would be good for everyone!

This limits are related to safety measures that we take to avoid money laundering and other kind of frauds.

But again, all your feedback is very important and you can be sure that I'm sharing all these impressions with people that can make changes and decisions in our product. So hopefully we can have news regarding limits in a near future, always looking to provide the best experience possible to our players!

Appreciate the reply

However, for money laundering purposes you have such a low limit? I would have thought having to play through your original deposit 1 or 2 times would satisfy that criteria as that is what other casinos with higher daily withdrawal limits do.

750 is way too low, 2500 a day would be more reasonable.

 

[SYPlayer95]

Agreed.
Not sure how are casino representative can justify a payout limit of 750$.
Madness for 2026.

Appreciate the reply

However, for money laundering purposes you have such a low limit? I would have thought having to play through your original deposit 1 or 2 times would satisfy that criteria as that is what other casinos with higher daily withdrawal limits do.

750 is way too low, 2500 a day would be more reasonable.

 

[Webzcas]

Playing Devil's Advocate for a minute, but there are many decent casinos ( decent as in you know you will get paid and no messing around ) that operate $4k or $5k weekly withdrawal limits. What's the difference?

As long as the limits are transparent and clear up front, then a non issue IMO. If they are not clear, then they should be made clear.

 

[interlog]

Playing Devil's Advocate for a minute, but there are many decent casinos ( decent as in you know you will get paid and no messing around ) that operate $4k or $5k weekly withdrawal limits. What's the difference?

As long as the limits are transparent and clear up front, then a non issue IMO. If they are not clear, then they should be made clear.

I agree on the part of it being transparent. No issues with that.

But there is a difference between $4k weekly limit and a $750 daily limit. Case in point, I just now withdrew $1,500 off a $75 deposit (posted screenshot in winners topic just now) without fuss - withdrawal was processed within literally seconds after I pressed the withdraw button.

Slots these days are capable of paying out 65,000x off a $0.20 spin. Casinos should accept that and just pay the winnings out.

A casino that limits to just $750 a day screams to be of having cash flow problems - just my humble opinion

 

[Webzcas]

A casino that limits to just $750 a day screams to be of having cash flow problems - just my humble opinion

It wasn't long ago that Betway had a £4k weekly limit and they don't have cashflow problems, otherwise they would not be able to sponsor all the big sporting events that they do.

A lot of offshore casinos including some highly rated ones still operate withdrawal limits. Not saying it is good, just stating that if they are made clear before you sign up and deposit, then all good, if indeed you do get paid out when you win.

So far the only member of the forum that has tried GalacticBets out @lockinlove, got paid and the rep here has been responsive to her queries.

 

[GBRepSupport]

Playing Devil's Advocate for a minute, but there are many decent casinos ( decent as in you know you will get paid and no messing around ) that operate $4k or $5k weekly withdrawal limits. What's the difference?

As long as the limits are transparent and clear up front, then a non issue IMO. If they are not clear, then they should be made clear.

Thank you for bringing this point of view, Webzcas!

All this talk is very productive in my opinion and I will always remember that I appreciate every single feedback and opinion about how things should work , so our players can have the best experience possible!

I promise you guys will be the first to know when we have any updates regarding our WD limits!

For now, this is our rules and I would be glad if you could give us a chance and try our website!

We have a very nice welcome offer waiting and I would be glad if you guys could help us to improve with more feedback! <3

 

[lockinlove]

It is ok @andysbetting1187 , your concern is valid!

I believe Lockinlove had doubts regarding her WD limits but in the end everything went smooth and she got all her winnings.

Sometimes a system issue or with the payment provider can happen, but we are always working to avoid this kind of situation and I can proudly say that all players got their winnings until today!

I just want to be clear. I do not like the withdrawal limits at all. They are way too small. The only reason why I make exception to it is I have self control and am never in rush for any type of casino winnings so it doesnt bother me to wait.

99% of players are not in that same situation so just because I dont mind doesnt mean others should be the same.

It's a pretty bad term and very low limit that will discourage many players from playing here.

Also, if you take a bonus max win is 10x the bonus.

So you do have some terms that arent great.

 

[GBRepSupport]

I just want to be clear. I do not like the withdrawal limits at all. They are way too small. The only reason why I make exception to it is I have self control and am never in rush for any type of casino winnings so it doesnt bother me to wait.

99% of players are not in that same situation so just because I dont mind doesnt mean others should be the same.

It's a pretty bad term and very low limit that will discourage many players from playing here.

Also, if you take a bonus max win is 10x the bonus.

So you do have some terms that arent great.

Hey @lockinlove! Thank you very much for your honest and detailed feedback, it really is appreciated.

Our current withdrawal limits were set conservatively to ensure a safe and sustainable environment. We genuinely aim to be a long‑term, player‑friendly casino, so your comments are very valuable for us.

I have already shared this feedback with our management to review both the withdrawal structure and some bonus conditions.
We cannot promise instant changes, but we are listening and willing to adapt where possible.

In the meantime, we remain fully committed to fast support, fair handling of any issues, and transparent communication here on Casinomeister.

Thank you again for giving GalacticBets a chance and for holding us to high standards.

 

[SYPlayer95]

First deposit bonus. 150% up to 2400$.

Deposit 1600$ play with 4000$.

If you have a good run and say run it up to 15k, would take 3 weeks to get paid out

Same old story with these sites, like accepting deposits, don't like paying winners. Same as most UKGC sites.

 

[Webzcas]

I used to play at Grande Vegas part of the Jackpot Capital Group. $2,500 weekly withdrawal limit per withdrawal method, $5k a week tops.

I knew the withdrawal terms, but no issue as I knew I would get paid.

If the withdrawal limits are not for you, then choose somewhere else.

 

[SYPlayer95]

I used to play at Grande Vegas part of the Jackpot Capital Group. $2,500 weekly withdrawal limit per withdrawal method, $5k a week tops.

I knew the withdrawal terms, but no issue as I knew I would get paid.

If the withdrawal limits are not for you, then choose somewhere else.

That's fair, but I'm amazed as a community people can defend withdrawal limits.

 

[andysbetting1187]

Ive always found it hard to understand how withdrawal limits can be in place at any site to be fair. I understand why deposit limits are in place (even though I don't necessarily agree with most of the ones imposed on myself) but to me it should be clear cut - if you win £100k, you should be able to withdraw £100k.

I just like simple things, like being able to withdraw the money ive won in one go.

 

[Webzcas]

Oh I am not defending withdrawal limits, in an ideal world there should be none. But it is what it is.

The big issue I have is when limits only come to light when you go to withdraw.

 

[lockinlove]

I am not surprised at all this casino just announced its closing down.

I have no idea who starts up these casinos and thinks these terms are good.

Max cashout 10x the bonus, super low withdrawl limits.

You basically kill your casino all by yourself.

They seemed nice and did pay but the terms wont attract players.