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I've been told by someone I spoke to in live chat one day last week that that is NOT the case @steveyboy

I have the same issue with not only my Golden Tiger account, but also my Players Palace, Grand Hotel, Golden Reef and Yukon Gold accounts (this was the very reason I was in live chat last week).
The other 23 accounts work fine.

It used to be that (as recently as November and December 2025) Casino Action, Grand Hotel, Luxury Casino, Quatro Casino, UK Casino Club and Villento Casino all had their own casinos/platforms
eg action2.gameassists.co.uk, grandhotel2.gameassists.co.uk etc etc, while all of the others went through the Blackjack Ballroom platform (ballroom2.gameassists.co.uk).

But now only UK Casino Club (ukclub2.gameassists.co.uk) and Zodiac Casino (zodiac2.gameassists.co.uk) have their own casinos/platforms. Everything else now goes through the Luxury Casino platform (luxury2.gameassists.co.uk).

When I tried to login on all of my accounts (except the UK Casino Club account), I was automatically redirected to luxury2.gameassists.co.uk

I spent over an HOUR with live chat trying to get the issue resolved and got nowhere.
Quite a frustrating experience not just for me, but the guy on Live Chat as well.
Because he tried his damnedest to get the matter resolved, but to no avail.

He did e-mail me later saying......



Hello Martin,

Thank you for contacting Casino Rewards customer support.

We spoke earlier on Live Chat.

There is a known issue with generating password resets at the moment, so it would be best to check back at a later date, by which time we hope it will be resolved.

For now, the best option is to wait until the issue is fixed, and you can continue playing on the other casinos that are still working for you.

Hopefully it will be resolved sooner than expected, and if you wish, we can try a manual password reset again, like we did in the chat, on another day.

I truly appreciate your patience and the valuable time you have taken to spend with us.

If there is anything more I can do for you, please let me know.

Our Customer Loyalty team is always here for you - 24 hours a day, 7 days a week, 365 days a year.

Thank you and kind regards,

Andrew

Customer Loyalty Team

Casino Rewards

I know that doesn't help solve your problem stevey, so I think at this point it might be an idea to ping @Renee_RA and see if she can shed some light on the matter?
 
Hey guys, Joe here.

I’ve been following the conversation on brands like Golden Tiger, and it’s a classic dilemma: do we stay with the 'old guard' because they’re familiar, or move to newer platforms with better tech? Personally, I’ve had some frustrating sessions lately where the older interfaces just don't keep up with live betting speeds.

Lately, I’ve stopped chasing every big bonus and started focusing more on platform stability and payout transparency. I’ve been using Retabet as my go-to for checking which sites are actually performing well right now. It’s helped me skip the headache of platforms that have slow withdrawals or clunky mobile versions.

In this industry, a brand name from 2010 doesn't mean much if the support is slow in 2026. What’s the most important 'modern' feature for you guys? Is it instant withdrawals, or do you care more about a massive game library.
 
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Dude, your user name is “retabet” and you’re "using Retabet as my go-to” ?

No matter how you cut it that is numb-skull shilling — see the Casinomeister Forum Rules — and jeté dans le rue is your punishment, forthwith applied. Don’t do bad stuff with your Casinomeister account.

- Max
 
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i have been playing golden tiger for over 20 years and have gave up trying to connect with them tried and tried but never got anywhere so its bye bye to casino rewards.
 


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