Hyper casino

[lasevenz69]

Been playing at this casino fairly regularly and eventually deposited what must be a threshold and have had account locked can't withdraw the deposit as it has said I need to give source of wealth. I don't agree with them delving into personal details like this so closed the account and self excluded from their brand l and l Europe. Several messages asking to refund my balance back to my payment method registered. Had this on other sites always got the balance out no problem. These guys are stealing your money if you don't give then what they ask for. Be careful playing on any l and l Europe. If I self excluded from their brand this renders me no longer a customer yet still refusing to refund my balance. This was a deposit not winnings!

 

[justdoit]

send him @L&L-Jan privat massage with your account email, his the manager of casino

 

[SYPlayer95]

Was going to say that doesn't sound right. Self excluded, account balance should be going back to registered card, simple as that!

See what happens as Jan tends to be the voice of reason from my experience!

 

[lasevenz69]

Tried to send a message privately but getting error message

 

[dunover]

Tried to send a message privately but getting error message

@L&L-Jan

 

[Jono777]

They're not stealing your money, they are being compliant and following guidelines.

A PM and a bit of patience and you will get your deposit back

 

[SYPlayer95]

They're not stealing your money, they are being compliant and following guidelines.

A PM and a bit of patience and you will get your deposit back

If someone is not returning your money, that would potentially constitute to theft. The UKGC guidance for self excluded customers is to return the balance to the players registered card.

A lot of fuss for £100. Why open yourself up to bad press for £100. Nothing to these companies.

Nevertheless, I'm sure Jan will get to the bottom of it.

 

[lasevenz69]

If someone is not returning your money, that would potentially constitute to theft. The UKGC guidance for self excluded customers is to return the balance to the players registered card.

A lot of fuss for £100. Why open yourself up to bad press for £100. Nothing to these companies.

Nevertheless, I'm sure Jan will get to the bottom of it.

Exactly this. Had the same with maybe 8 or 9 sites and I just withdraw and move to a different brand. I will never give personal finances to these companies. Every time I've had a balance and this occur I've never not been paid out but after I've been paid obviously can't deposit until I've completed sow. If you self exclude from any casino they have to refund the balance to the registered card or its theft.

 

[justdoit]

Tried to send a message privately but getting error message

because you have a new account on the forum, Jan will be on in the morning

 

[Jono777]

If someone is not returning your money, that would potentially constitute to theft. The UKGC guidance for self excluded customers is to return the balance to the players registered card.

A lot of fuss for £100. Why open yourself up to bad press for £100. Nothing to these companies.

Nevertheless, I'm sure Jan will get to the bottom of it.

IF they held on to it for ever. My point is, Give them chance!

No management usually on weekends who would be required to make a decision / authorise this situation.

 

[SYPlayer95]

IF they held on to it for ever. My point is, Give them chance!

No management usually on weekends who would be required to make a decision / authorise this situation.

Think you're missing the point, but as I've said let's wait and see.

 

[Jono777]

Think you're missing the point, but as I've said let's wait and see.

Likewise.

Let's just leave it there.

 

[lockinlove]

The big issue with L&L casinos is they do this upon withdrawing which forces the player to do something they dont want to do in order to get their money.

Tell the player when they get close to the threshold so the player has a choice. The SOW is extremely invasive so let the player decide. Dont handcuff them.

 

[jasonuk]

The UKGC guidance for self excluded customers is to return the balance to the players registered card.

You've missed a key part, "...subject to any regulatory compliance".

Somebody self-excluding to "shortcut" the CDD process potentially makes it more complicated - because now they need to deal with two procedures instead of one. Players should be cautious with using that as a "wedge" to get their money faster, particularly as the GamProtect scheme (where operators will self-exclude you across all participating sites, with limited right of appeal) is gaining new members.

A lot of fuss for £100. Why open yourself up to bad press for £100. Nothing to these companies.

Also not applicable, this is not one of those cases - the OP clearly states they have been playing regularly and they think they have hit a threshold (which they likely have). The site has a regulatory obligation to perform CDD/AML if a person has deposited enough to trigger those checks.


To the OP: A reminder that under the

You do not have permission to view link Log in or register now.

you do have a right of refusal for a CDD (customer due diligence) request - and they should return your balance at the time of request, including any subsequent deposits but not subsequent winnings. If you decline, naturally they will close your account as well.

It'll be an office hours job - so hopefully you'll see some updates on Monday.

 

[lasevenz69]

IF they held on to it for ever. My point is, Give them chance!

No management usually on weekends who would be required to make a decision / authorise this situation.

They have had it since mid june

 

[L&L-Jan]

The big issue with L&L casinos is they do this upon withdrawing which forces the player to do something they dont want to do in order to get their money.

Thats untrue, deposit threshold trigger it. You only hear the stories of those who do not want to comply and have a withdrawal. You dont hear those who don't want to comply and have no withdrawal.

@lasevenz69 without a username/email I'm useless You cant PM email addresses so just send whats before the @ sign.

 

[gonzo fonso]

They're not stealing your money, they are being compliant and following guidelines.

A PM and a bit of patience and you will get your deposit back

what guidelines BETFAIR,PADDYPOWER and SKY VEGAS they have never asked me for SOW/SOF i think it depends on the casino and not so much the UKGC rules etc

 

[justdoit]

what guidelines BETFAIR,PADDYPOWER and SKY VEGAS they have never asked me for SOW/SOF i think it depends on the casino and not so much the UKGC rules etc

I have 5 years old account with L&L they never ask me for SOW, and I have 2 other account with L&L not so old never got ask for SOW,

 

[gonzo fonso]

I have 5 years old account with L&L they never ask me for SOW, and I have 2 other account with L&L not so old never got ask for SOW,

well it must depend actually on how much one deposits,if your doing £200 £300 every few days then yes the alarm bell will go off

 

[justdoit]

well it must depend actually on how much one deposits,if your doing £200 £300 every few days then yes the alarm bell will go off

I dont make larger deposit on any UK casino, they will ask for SOW, I guees they forced by UKGC to do that, I do make larger deposits on crypto but not in UK

 

[L&L-Jan]

There was actually no self-exclusion set, hence nothing was returned. Resolved now.

 

[lasevenz69]

All resolved many thanks to the hyper casino rep. More than helpful. I did have a run where I maybe put 1-2k in had some bad luck but to trigger the sow on deposit maybe would be better to display a automatic deposit limit where you can use a allowance each month etc without triggering anything then if a player wants to increase this limit and so on to provide sow. Anyhow many thanks appreciate everyones inputs and responses

 

[jasonuk]

All resolved many thanks to the hyper casino rep. More than helpful. I did have a run where I maybe put 1-2k in had some bad luck but to trigger the sow on deposit maybe would be better to display a automatic deposit limit where you can use a allowance each month etc without triggering anything then if a player wants to increase this limit and so on to provide sow. Anyhow many thanks appreciate everyones inputs and responses

Good suggestion - and something that is starting to happen in recent months (the first phase of the official regulations came in last month). Going forward it'll be a credit check at £500 / month, which will later reduce to £150 / month.

Some sites have been more proactive than that and started setting automatic (and meaningful - i.e. not £9999) limits based on that information.

Hopefully it'll clean up some of the problems with CDD because for every operator that is doing it by the book (and Jan has, in this thread and others, been pretty open about how it works) there are others that clearly are not.

 

[lockinlove]

Thats untrue, deposit threshold trigger it. You only hear the stories of those who do not want to comply and have a withdrawal. You dont hear those who don't want to comply and have no withdrawal.

@lasevenz69 without a username/email I'm useless You cant PM email addresses so just send whats before the @ sign.

Did you guys change your protocals then? When I played there all the time, the only time I got this stuff was upon withdrawal.

You might have changed it though because I almost remember after I got really pissed off you guys did this, I feel like you SOW'd me before a withdrawal the next time.

Im glad I helped changed the policy!

 

[Jono777]

Good suggestion - and something that is starting to happen in recent months (the first phase of the official regulations came in last month). Going forward it'll be a credit check at £500 / month, which will later reduce to £150 / month.

Some sites have been more proactive than that and started setting automatic (and meaningful - i.e. not £9999) limits based on that information.

Hopefully it'll clean up some of the problems with CDD because for every operator that is doing it by the book (and Jan has, in this thread and others, been pretty open about how it works) there are others that clearly are not.

Jason, would you give me some more information regarding this please.

My credit rating is not awful but also not awesome so wouldn't want my sessions (which are small deposits and far, far from every day) blocked because someone misinterprets whether I can afford to play or not.

 

[L&L-Jan]

Did you guys change your protocals then? When I played there all the time, the only time I got this stuff was upon withdrawal.

Thats because you always had a withdrawal

 

[L&L-Jan]

Jason, would you give me some more information regarding this please.

we need to conduct CCJ checks at those values Jason explained. We do this automatically, you dont have to provide anything but depending what type of Tier the reponse is, you might get a very low deposit limit imposed.

 

[justdoit]

Jason, would you give me some more information regarding this please.

My credit rating is not awful but also not awesome so wouldn't want my sessions (which are small deposits and far, far from every day) blocked because someone misinterprets whether I can afford to play or not.

if you have high street bank account they have credit score on bank app you can check how is searching for your credit score, they can check any UK bank exept Revolut

 

[Jono777]

if you have high street bank account they have credit score on bank app you can check how is searching for your credit score, they can check any UK bank exept Revolut

No loans, no large outstanding debt or other finance, no missed payments for years on anything, 2 CC with low limits fully up to date, average UK monthly income. Yet an average credit rating (690/999 with Experian last check)

I self impose my own deposit allowance and have done since I started this gaming lark back in 2003 and 99.99% of the time stuck to it.

As a 3rd party knowing this above information about a player, I wouldn't slightly worry about them in terms of AML of affordability but it's been proven countless times UKGC rules are often misinterpreted (in general, I mean, nothing specifically to do with L&L whom I've never had a problem with)

My concern (possibly part paranoia) is that if I've been in complete control for the past 20 years+, why try and fix something which is clearly not broken?

 

[jasonuk]

Jason, would you give me some more information regarding this please.

My credit rating is not awful but also not awesome so wouldn't want my sessions (which are small deposits and far, far from every day) blocked because someone misinterprets whether I can afford to play or not.

It's the implementation of the same discussion we had in May.

It'll be more about warning signs of bad credit - excessive loans, missed payments, bankruptcy proceedings etc. If there are too many then I imagine your account will be closed (e.g. a bankrupt player is forbidden by T&Cs anyway), otherwise it'll be a lower limit.

As mentioned at the time, it should introduce more transparency - e.g. "you can deposit £200 per month, if you want a higher limit you need to jump through these additional hoops". If it stops operators using CDD as a faux-reversal tactic, that'll be a huge win to be honest.

 

[justdoit]

No loans, no large outstanding debt or other finance, no missed payments for years on anything, 2 CC with low limits fully up to date, average UK monthly income. Yet an average credit rating (690/999 with Experian last check)

I self impose my own deposit allowance and have done since I started this gaming lark back in 2003 and 99.99% of the time stuck to it.

As a 3rd party knowing this above information about a player, I wouldn't slightly worry about them in terms of AML of affordability but it's been proven countless times UKGC rules are often misinterpreted (in general, I mean, nothing specifically to do with L&L whom I've never had a problem with)

My concern (possibly part paranoia) is that if I've been in complete control for the past 20 years+, why try and fix something which is clearly not broken?

I paid a company to remove all my data from some stupid companis they keep doing soft search every month

 

[lockinlove]

Thats because you always had a withdrawal

And then you didnt get an Ontario license so most of the players I brought over cant play there. Sad Panda

 

[L&L-Jan]

then I imagine your account will be closed

Limited, e.g. tier 1 match = max 400 monthly deposit limit on our end.

 

[Reelsoffun]

No loans, no large outstanding debt or other finance, no missed payments for years on anything, 2 CC with low limits fully up to date, average UK monthly income. Yet an average credit rating (690/999 with Experian last check)

Two CC with low limits can be a red flag, as your overall credit utilisation could be higher than if the limits were higher. I have the max rating of 999 on Experian, but not on the other two. For example clearscore only rates me as 827/1000 ( uk average 585 ) so clearly not as good as 999/999! Yet I’m the same person LOL

As the three main credit agencies all rate differently it’s always better to monitor all three, and they all free so why not, it will give you a better idea of your overall picture, not sure which casinos actually use in the UK but will definitely explain why some are more favourable than others depending which they using.

However from what you have put you sound low risk as a player.

 

[lasevenz69]

All these rules and regs will put a finish to me using any online gambling sites when it all gets too much with the nonsense that comes with it. Easier to gamble in arcades, bingos, bookies etc. never in the same one much so never really encounter any problems and always get your money. I understand the rules have to be followed and that's why I won't be using online when it comes into full affect. If I did it would be a none u.k regulated site that doesn't ask any questions and has a good honest review

 

[jasonuk]

If I did it would be a none u.k regulated site that doesn't ask any questions and has a good honest review

The same rules impacting UK sites are also starting to affect the high seas as well - Curacao "licenses" can't accept UK players anymore, and the new breed like Costa Rica and Anjouan are rapidly turning into a dumpster fire of fraudsters because there are few (if any) checks on the operator.

Be very careful with review sites - because there are an increasing number that are happy to shill extremely dodgy sites (as in they are actively scamming people) as "legit" and "safe"... when they are anything but. The CM accredited list would be a good place to start... one that has stood the test of time.

 

[Webzcas]

@jasonuk makes a very valid point about review sites, the pure proliferation of these 'Casinos not on GamStop' sites are a good example.

If I was 'green' when it came to playing at a casino online, like with any other product I am interested in purchasing online, I would check more than one or two sites and their reviews of said product.

Furthermore in addition to the accredited list here on Casinomeister, take a minute or two to check the active PAB's the PAB team have dealt with.

Online Casino Complaints Summary 2024

This will certainly advise you where NOT to play based on the outcome of the PAB's that have been handled.