Lottomart verification and paying out!

[AngelaChamberlain]

Hi there everyone, thank you for taking time to read my post.
Ive been a member with Lottomart for quite some time now and have never had a issue with them paying out winnings until 5 weeks ago when they wanted to verify my account, which is fine I understand the process has to be done. However they decided to freeze my account whilst I tried to make two withdrawals which total £1,960
I have provided them with full bank statements, universal credit statements, all mine and my husbands income, proof of address, photo id, birth, marriage certificate, you name it they have it, i feel it’s the most intrusive investigation ever!! That was 5 weeks ago and they still haven’t completed there checks, how long is it going to take?? Surely there must be some time scale to keep players happy! I message them everyday on there chat just to keep getting fobbed off with ‘we will be in touch via email when we have an update.
Advise greatly appreciated
Angela

 

[satchnz]

Hi @AngelaChamberlain ,

You might be interested in this recent thread where similar issues have been raised, although discussion there stopped abruptly.

W

Thread 'Lottomart SOW/ advanced verification. Pending withdrawal'

Mar 21, 2025

Hi. I am new and learning but all ready enjoying this forum.
Right i have been playing with lottomart for some time now. Probably in my opinion the best site. I have recently been asked for bank statements and payslips which i had concerns with sending over as this request came after hitting a 3k win on my favourite slot game. The 3k withdrawal was paid fast.
Anyway to cut it short i continued to deposit clicking the remind me later option on the docs required popup. Played some slots won just over 1k procceded to withdraw.
Documents have been sent over and approved and my withdrawal is...

• welshboi1981
• Replies: 140
• Forum: Online Casinos

 

[Mark_Lottomart]

Hi @AngelaChamberlain could you please send me a private message with your registered email and I’ll get this checked for you. Sorry for the delays and inconvenience here.

 

[AngelaChamberlain]

Hi @AngelaChamberlain could you please send me a private message with your registered email and I’ll get this checked for you. Sorry for the delays and inconvenience here.

*snip*

[maxd says: apologies for the “snip" but you shouldn’t post your email on an open forum like this one. Please do as Mark has requested and send him a Private Message. I’ll post instructions for you.]

 

[maxd]

Try this: send a Private Message (PM) - Casinomeister Forum

- Max

 

[AngelaChamberlain]

*snip*

[maxd says: apologies for the “snip" but you shouldn’t post your email on an open forum like this one. Please do as Mark has requested and send him a Private Message. I’ll post instructions for you.]

Yes I know but I’ve tried to pm him several times and it says that the content cannot be posted so how do send him my email address?

 

[AngelaChamberlain]

Hi @AngelaChamberlain could you please send me a private message with your registered email and I’ll get this checked for you. Sorry for the delays and inconvenience here.

Hi Mark , I’ve tried to send you a pm/dm however it wont send as content not allowed

 

[Webzcas]

Try now, as all new accounts are restricted from sending DM's until they have made 3 posts, I believe 3 posts is the number.

 

[AngelaChamberlain]

Try now, as all new accounts are restricted from sending DM's until they have made 3 posts, I believe 3 posts is the number.

Thank you, it is indeed working now

 

[Mark_Lottomart]

Message received @AngelaChamberlain and I am looking in to the progress of your verification. Please rest assured that your withdrawal will be with you as soon as possible.

 

[AngelaChamberlain]

Anyone else at all that can offer any advise or been through anything similar with Lottomart?

 

[L&L-Jan]

Anyone else at all that can offer any advise or been through anything similar with Lottomart?

just patience, you cooperated with what is needed for them to complete their review. I read youve provided a lot and now its just a matter of where in the queue you are considering fifo is applied in the process.

Lottermart is a fine outfit, just struggling with a backlog that can overcome any operator (been there, done that). Furthermore, Mark is an excellent rep with multiple awards who is probably hanging around on this site for about 2 decades now.

So dont worry to much and give them time to complete the review.

 

[Webzcas]

Yep, what Jan said above. If your account is in good order, you will be paid. Lottomart are a very good operator, just need a bit of patience to verify your docs.

 

[AngelaChamberlain]

just patience, you cooperated with what is needed for them to complete their review. I read youve provided a lot and now its just a matter of where in the queue you are considering fifo is applied in the process.

Lottermart is a fine outfit, just struggling with a backlog that can overcome any operator (been there, done that). Furthermore, Mark is an excellent rep with multiple awards who is probably hanging around on this site for about 2 decades now.

So dont worry to much and give them time to complete the review.

Thank you for your reply, good to hear something positive.

 

[Mark_Lottomart]

Hi @AngelaChamberlain I am advised you have now been paid your withdrawal, is that correct?

 

[AngelaChamberlain]

Hi @AngelaChamberlain I am advised you have now been paid your withdrawal, is that correct?

Hello Mark. I’ve just checked my account and yes I have been paid. I also received a email explaining the net loss limits etc. Thank you so very much for your help with my account. I think that had you not reached out to me on my thread I would still be waiting.
Kind regards
Angela

 

[Mark_Lottomart]

Hello Mark. I’ve just checked my account and yes I have been paid. I also received a email explaining the net loss limits etc. Thank you so very much for your help with my account. I think that had you not reached out to me on my thread I would still be waiting.
Kind regards
Angela

Thanks Angela, once again I am sorry for the delay and thanks for your patience. We have hopefully made improvements from this experience which should help the process moving forward. Best wishes.