Kingeckrim
Registered
- Joined
- Jul 16, 2025
- Location
- niedersachsen
Hello, I received an email today from Lucky Start Casino saying that my cool-off period is over and I can play again. So I went to the site and wrote to support and asked if there was a deposit bonus since I had been out for a long time. Support replied emphatically in the negative. They had checked several times and unfortunately there was nothing they could do. Okay, fine, I thought to myself, and deposited 50 euros anyway, WITHOUT selecting a bonus or entering a code. After a short time, I got a bit lucky and played my way up to 430 euros. Of which I lost another 130 to withdraw 300. After a few hours, I got a shock. I received an email saying that I had used a bonus and my withdrawal amount had been reduced from 300 to 50. This was because I had received a 10% bonus on the 50 euros, i.e. 5 euros. The maximum withdrawal amount would therefore be 50 euros. I immediately contacted support to clarify that I hadn't selected a bonus, and that support had explicitly told me there was no deposit bonus. Support told me they understood my frustration, but it was my own fault, as I had to explicitly opt out of bonuses in my account. What? I'm supposed to opt out of something I didn't want, and according to support, doesn't exist anyway? When I pressed the question that it's not legitimate to simply add a bonus, support responded with the following:
"I'm sorry to hear about your experience. It seems there may have been a misunderstanding regarding the application of the bonus. If customer service told you that no deposit bonus was available, and a bonus was applied anyway, it could be due to an automatic system feature that applies bonuses based on certain criteria. To prevent this from happening in the future, you may want to disable the auto-issue bonus feature in your account.
This feature can automatically add bonuses based on your deposits and the promotions available at the time." After this statement, it became clear to me that a bonus had been secretly added by the casino in a totally fraudulent, deceitful, and definitely calculated way.
It should be clear that the bonus amount of €5 was so small that it went unnoticed, especially since I had several wins in my first 2-3 spins, so there was no way I could recognize a bonus.
Now I hope you can help me. The support is being difficult, so I'm asking for your help.
"I'm sorry to hear about your experience. It seems there may have been a misunderstanding regarding the application of the bonus. If customer service told you that no deposit bonus was available, and a bonus was applied anyway, it could be due to an automatic system feature that applies bonuses based on certain criteria. To prevent this from happening in the future, you may want to disable the auto-issue bonus feature in your account.
This feature can automatically add bonuses based on your deposits and the promotions available at the time." After this statement, it became clear to me that a bonus had been secretly added by the casino in a totally fraudulent, deceitful, and definitely calculated way.
It should be clear that the bonus amount of €5 was so small that it went unnoticed, especially since I had several wins in my first 2-3 spins, so there was no way I could recognize a bonus.
Now I hope you can help me. The support is being difficult, so I'm asking for your help.
