mr superplay problem - someone please help me

[jackanory2279]

im going to have an heart attack right now.
i won a large amount on a casino casino called mr superplay

now look what has happen.. i revieved this email;.
Dear Ian,

As part of our withdrawal procedure, all payments are reviewed in depth prior to them being released and paid. After an in-depth investigation we have concluded that you have breached our Bonus Policy, part of our Terms & Conditions agreed upon registration.

As stated in our General Bonus Policy which is part of the Terms and Conditions you agreed on upon registration to our site that can be found at

You do not have permission to view link Log in or register now.

the following is stated :

Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Other examples of irregular game play include but are not limited to, placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill (including where such limit is exceeded due to any double up or other feature of any game) until such time as the wagering requirements for that bonus have been met. Should we deem that irregular game play has occurred, we reserve the right to withhold any withdrawals, confiscate all winnings and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account.

As you have received a bonus of 45.00 GBP on October 22th, the maximum bet allowed should be lower than 2.25 GBP.

As highlighted in yellow in your attached game history Your bets ranged from 0.90 up to 3.00 GBP, when their value should have been lower than 2.25 GBP each. This is in breach of our terms and conditions and as such we had no choice but to close your account and void all winnings and bonus amounts.

Finally, we have refunded the deposits done to your MrSuperPlay Account amounting 200.00 GBP to your Visa card ending in *5048.

We hope that the above explanation answered any questions you may have.

Stuart James
MrSuperPlay
Security and Verification Department
lled

I DID 3£ BETS ON A NETENT GAME AFTER WINNING TO CLEAR A FEW HUNDRED WAGERING AND NEVER WON ANYTHIN

i literally feel like dying right now. i am pretty much broke and now this.

 

[snotter999]

If you bet once above 2.25 or gambled a win totalling above that you breached their conditions and you lose!
Shite happens and seems rough but you need to follow their terms and conditions or you risk losing any winnings if you get lucky.

 

[jackanory2279]

If you bet once above 2.25 or gambled a win totalling above that you breached their conditions and you lose!
Shite happens and seems rough but you need to follow their terms and conditions or you risk losing any winnings if you get lucky.

i thought was 5£ max bet..

 

[The Blue Anchor]

I have every sympathy with you. Bonus rules like this are really irritating - "equal to or in excess of the lower of £/$/€5 or 5%" is very un user friendly. Actually, if you bet 5 (which is the usual fixed amount on most decent sites) would still have screwed you.

I'm afraid there is realistically nothing you can do here.

i thought was 5£ max bet..

and this just shows how confusing it is. It appears to be the max bet - but it says equal to - so betting 5 would have had the same effect. I'm sure lots of people fall foul of this, which I guess it the objective .

 

[jackanory2279]

surely there is somethin i can do. this is the biggest win ive ever had and probably will ever have..and i get this for the first time ever.

i feel like topping myself

im closing all my casino accounts everythin..
never gambling online in my life again



that was the win i had.

 

[electronictonic]

This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via skrill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

what the fuck is this of the lower of shit, just stop making it confusing and say the maximum bet is £5, so they are saying max bet is £5 but
it is actually £2 max bet it's a trap, why bother saying the max bet is £5 when it is actually £2, it is just a cunning Orwell 1984 doublethink trick.

 

[jackanory2279]

This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via srkill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

yer it was debit card.. thats all i use

 

[Webzcas]

Really feel for you. But as others have said above, the casino appear to be within their rights to do this. Moral of the story is, be careful when accepting and or applying for bonuses. Very hard lesson.

 

[colinsunderland]

The terms are very clear, that only applies if you make a deposit using Neteller or Skrill . I would be arguing that point with them.

 

[electronictonic]

yer it was debit card.. thats all i use

Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would take legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller, call them and explain the terms say this and if you cannot deal with this amicably, then you well lodge a complaint with MGA and
start legal proceedings as their terms clearly state skrill or neteller oh and record the conversation .

 

[jackanory2279]

Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would be considering legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller.

..
i did take a screenshot
cant figure out timestamp

 

[electronictonic]

I found it

You do not have permission to view link Log in or register now.

not hard for a 10 year veteran, we are used to this stuff by now.

 

[colinsunderland]

Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

I'm not sure you are going to get anywhere with this, sorry

 

[electronictonic]

Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

I'm not sure you are going to get anywhere with this, sorry

Now I am lost, the guy deposited with a Debit card, the £2 applies to Skrill / Neteller? and not debit cards that is how I read the terms.
Otherwise why would they say £5 max bet but also max bet is £2 the only way it makes sense to have 2 max bet amounts is if one applies to debit cards
and the other applies to Skrill / Neteller.

 

[brianmon]

The terms are basically...

max bet is £5 or 5% of the bonus, whichever figure is the lowest

or in the case of neteller/skrill £2 or 2% of the bonus, whichever figure is the lowest

So in the OP's case the max bet on a £45 bonus would be £2.25 (5% of the bonus amount)

Had he deposited with neteller or skrill the max bet would have been £0.90

 

[electronictonic]

Yep the penny just dropped, OP is screwed basically

If it had of been a £60 deposit then £3 would have been fine, unlucky as that was a nice win.

The terms are basically...

max bet is £5 or 5% of the bonus, whichever figure is the lowest

or in the case of neteller/skrill £2 or 2% of the bonus, whichever figure is the lowest

So in the OP's case the max bet on a £45 bonus would be £2.25 (5% of the bonus amount)

Had he deposited with neteller or skrill the max bet would have been £0.90

 

[colinsunderland]

Now I am lost, the guy deposited with a Debit card, the £2 applies to Skrill / Neteller? and not debit cards that is how I read the terms.
Otherwise why would they say £5 max bet but also max bet is £2 the only way it makes sense to have 2 max bet amounts is if one applies to debit cards
and the other applies to Skrill / Neteller.

placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill

The bold or is the important word.

The max bet when using a bonus is £5 or 5%, whichever is lower, UNLESS depositing by Skrill or Neteller, when it is £2 or 2%, whichever is the lower.

Not the best written terms, and they should really have used 'unless' like I did, but don't think theres much room for argument tbh

 

[jackanory2279]

i just feel completely sick tbh.. going to smoke 10 fags and lie in the shower for an hour

1 of there other sites has just closed my account aswell

Dear Ian,

I am writing to advise that we have closed your AceLuckyCasino.com account.

If you have any questions or concerns about this then, please contact us.

Regards,

Sophie Roberts
Support Manager
AceLuckyCasino.com

it is completely my own fault for not being more carefull.... i was happy for a day .. thinking my credit cards were going to be payed off.

 

[KasinoKing]

I feel really sorry for you - I honestly do. Especially as you got such an enormous and VERY rare win on Bonanza.
But you broke the rules - no argument.

I can't imagine how sick you are feeling - but if nothing else, hopefully this thread will remind EVERYONE to always read and make sure they fully understand the rules for ALL bonuses before starting play.

KK

 

[nikantw]

This is what put me off signing upto any ProgressPlay casinos but I have won in the past at one of them
but don't remember this clause, you made deposits via debit card right? because their terms seem to say this applies if you made a deposit via skrill or neteller

"in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill "

what the fuck is this of the lower of shit, just stop making it confusing and say the maximum bet is £5, so they are saying max bet is £5 but
it is actually £2 max bet it's a trap, why bother saying the max bet is £5 when it is actually £2, it is just a cunning Orwell 1984 doublethink trick.

The terms are very clear, that only applies if you make a deposit using Neteller or Skrill . I would be arguing that point with them.

Then take a screenshot with the time and date stamp showing of those terms on their web page before the twats change them and you have a case, as the terms clearly state if the deposits were made via skrill or neteller.
I would take legal action for sure as those terms quite clearly say if you made a deposit via skrill or neteller, call them and explain the terms say this and if you cannot deal with this amicably, then you well lodge a complaint with MGA and
start legal proceedings as their terms clearly state skrill or neteller oh and record the conversation .

Don't get there. For me terms are clear, nothing new.

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus"

is the rule applied here, for the bonus of 45.00 GBP the 5% is 2.25 so the maximum bet allowed is lower than 2.25 GBP.

Also the wording is very clear, most have max bet, and a lower max bet for e-wallets. Term says "max bet is this" OR "max bet is that for e-wallet".

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill"

I feel for the OP, I really do, but should always reed terms. And only gamble online!!
Think it over, learn from this and if you really want to quit or take a break from all gambling then do it. But from your post I think you mean quit just online. That would be a "suicide", online is safer and the only way you have some protection. Online is the only way you stand a chance ''not to lose a fortune".

 

[jackanory2279]

I feel really sorry for you - I honestly do. Especially as you got such an enormous and VERY rare win on Bonanza.
But you broke the rules - no argument.

I can't imagine how sick you are feeling - but if nothing else, hopefully this thread will remind EVERYONE to always read and make sure they fully understand the rules for ALL bonuses before starting play.

KK

ive just finished crying.. i bet that win has messed the rtp for me on bonanza aswell.. this is a harsh lesson for me..
im changing my email today and quitting playing online slots.

 

[jackanory2279]

Don't get there. For me terms are clear, nothing new.

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus"

is the rule applied here, for the bonus of 45.00 GBP the 5% is 2.25 so the maximum bet allowed is lower than 2.25 GBP.

Also the wording is very clear, most have max bet, and a lower max bet for e-wallets. Term says "max bet is this" OR "max bet is that for e-wallet".

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill"

I feel for the OP, I really do, but should always reed terms. And only gamble online!!
Think it over, learn from this and if you really want to quit or take a break from all gambling then do it. But from your post I think you mean quit just online. That would be a "suicide", online is safer and the only way you have some protection. Online is the only way you stand a chance ''not to lose a fortune".

i only gamble online.. for some reason ive never gone to casino when i go out.

the worst thing is though.. the 3£ bets were all dead spins on jungle spirit.. and i did about 70 of them

 

[The Blue Anchor]

Actually I've changed my mind. The second set of figures are for Skrill, the £5/5% are for others, including debit cards, meaning your highest bet should have been £2.25.

I'm not sure you are going to get anywhere with this, sorry

People are still getting this wrong - even affiliates who should be able to explain bonus policies.

Max bet should have been LESS than £2.25 - not £2.25 (see the casino email in the first post).

Or if the bonus had been £100 or more - max bet would be LESS than £5 - not £5 as people keep saying.

I think even if I had read this, I would probably have thought £5 was ok. It's very poorly worded and I am sure deliberately.

 

[electronictonic]

Don't get there. For me terms are clear, nothing new.

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus"

is the rule applied here, for the bonus of 45.00 GBP the 5% is 2.25 so the maximum bet allowed is lower than 2.25 GBP.

Also the wording is very clear, most have max bet, and a lower max bet for e-wallets. Term says "max bet is this" OR "max bet is that for e-wallet".

"placing single bets equal to or in excess of the lower of £/$/€5 or 5% of the value of the bonus or the lower of £/$/€2 or 2% of the value of the bonus if you made a deposit via either Neteller or Skrill"

99% of the casinos I play at do not even bother with a max bet with e-wallets, almost all of them don't allow Skrill or Neteller deposits on welcome bonuses and deposit bonuses, this is a rare time I have seen this
what this is is a term upon a term, most good casinos make it nice and easy by saying max bet is £5 and these are the restricted games.

 

[jackanory2279]

won this aswell actually..right after the bonanza hit.
so i broke the the terms and conditions there aswell.

its because im so used to the normal 5£ max bet rule.. i did check the terms and i seen max bet £5 and then closed it quickly without reading further..
if i had kept reading a few lines more i would have known exactly the situation and the 5% rule..
i had 2 pending withdrawals for 2000£ and 2850£

 

[The Blue Anchor]

you'll just have to put this down to experience I'm afraid.

I don't play that much these days but when I do I never take a bonus as it's not worth the trouble.

There are some casinos - e.g. Slotsmillion - where the system does not let you play over the max allowed bet. It's not in the interest of casinos to do this though which is why not many do it.

 

[jackanory2279]

thanks to the people that posted in here offering there information and stuff.. helped me get over it.

i kinda new as soon as i read the email it was a dead donkey.
i was just so stressed after reading. thanks.

THE SHOWER WAS GOOD.

 

[nikantw]

A long time ago I got a sign up NDB of 5.00.
Without 2nd thought I made one 5.00 bet on JorB VP and hit Royal Flush, 4,000 win!

You can imagine, never saw a penny from that.

 

[jackanory2279]

won this aswell actually..right after the bonanza hit. View attachment 83283
so i broke the the terms and conditions there aswell.

its because im so used to the normal 5£ max bet rule.. i did check the terms and i seen max bet £5 and then closed it quickly without reading further..
if i had kept reading a few lines more i would have known exactly the situation and the 5% rule..
i had 2 pending withdrawals for 2000£ and 2850£

this was actually won after wagering.. as my balance is 2.5k and i had withdrew 3k just before..

75pence over the wagering limit and 70 dead spins.. on jungle spirit.

 

[slotmaster]

Oh I feel so bad for o.p. as I was happy for you when you posted that win But I beg and plead with everyone do NOT play with a bonus and I have said this
for the longest time as you are basically a slave to the casino and stuck if you win and have to clear. Just do straight deposits and if you can't you really should not be playing. ( Yes I am talking from personal experience as well).

 

[MartiniMan]

I feel for the OP. It's a gut wrenching feeling when stuff like this turns to crap. I've been caught once before. After that experience, decided no more bonuses. Now I play with straight deposits only. Play how I like. Withdraw when I want to. Stress free, apart from losing

 

[Steviedoo]

Oh I feel so bad for o.p. as I was happy for you when you posted that win But I beg and plead with everyone do NOT play with a bonus and I have said this
for the longest time as you are basically a slave to the casino and stuck if you win and have to clear. Just do straight deposits and if you can't you really should not be playing. ( Yes I am talking from personal experience as well).

I was just gonna post this exact same thing.

Why are people still playing with bonuses?

Wagering is almost impossible to make...

And the rules with max bet....ugh....

 

[jackanory2279]

i made wagering with a 5k withdrawal from a 100£ and a 45£ bonus/

i feel like shit and cant sleep/

 

[MartiniMan]

i made wagering with a 5k withdrawal from a 100£ and a 45£ bonus

What we now know is that unfortunately you breached the bonus terms, and sadly, very sadly indeed, the price you paid was having your your 5K withdraw confiscated. The terms and specific clauses surrounding this breach are ambiguous. And, if the casino is UK licensed, you may have a shot at using that in your defence. Though, it is very long shot imo. It is such a shame that you had to learn this golden bonus rule, by losing such a large some of cash. I really do feel for you, m8.

 

[jackanory2279]

What we now know is that unfortunately you breached the bonus terms, and sadly, very sadly indeed, the price you paid was having your your 5K withdraw confiscated. The terms and specific clauses surrounding this breach are ambiguous. And, if the casino is UK licensed, you may have a shot at using that in your defence. Though, it is very long shot imo. It is such a shame that you had to learn this golden bonus rule, by losing such a large some of cash. I really do feel for you, m8.

tbh even if i didnt break the max bet rule.. they probably still would of tried to confiscate the money.
i had a bad feeling about the site when i made the withdrawal. i kinda knew this was going to happen.

 

[The Dude]

This really sucks - and what sucks the most is the treatment of the player. Tossed to the curb for a mistake. This reeks of amateurism on the casino's part. As hard it is to get players in this competitive industry, booting them because they made an error is very short-sighted.

Kudos to casinos like Slotsmillion that have the foresight to block spins that violate these user unfriendly rules.

 

[jackanory2279]

This really sucks - and what sucks the most is the treatment of the player. Tossed to the curb for a mistake. This reeks of amateurism on the casino's part. As hard it is to get players in this competitive industry, booting them because they made an error is very short-sighted.

Kudos to casinos like Slotsmillion that have the foresight to block spins that violate these user unfriendly rules.

ill probably play at slotsmillions in the future.
THIS POST BELOW IS ABOUT PROGRESSIVE PLAY SITES
what i dont understand is as soon as i went on mr superplay live chat and asked them about it..the person said check your email. and i got an email banning me from all there progressive play sites.

i never abuse deposit bonuses either. i never intend to win with a deposit bonus/ i just take the odd 1 if its available. depending on the slot im going to play.

 

[nikantw]

ill probably play at slotsmillions in the future.
THIS POST BELOW IS ABOUT PROGRESSIVE PLAY SITES
what i dont understand is as soon as i went on mr superplay live chat and asked them about it..the person said check your email. and i got an email banning me from all there progressive play sites.

i never abuse deposit bonuses either. i never intend to win with a deposit bonus/ i just take the odd 1 if its available. depending on the slot im going to play.

Don't know them, but you are probably right, they wouldn't pay you anyway.
Stay with the CM accredited casinos, then even if something goes wrong you will be safe.

If you like DB, I have cleared WR with 125.00 bets at one casino, and another time I made a few bets over the max % allowed at another casino with chat saying it is ok and I could cash out! Both casinos CM accredited, but I wont say their names because it was a few years back and terms can change. I mentioned to show the quality of services from a CM accredited casino.

 

[jackanory2279]

will some one delete this thread for me please?

 

[KasinoKing]

will some one delete this thread for me please?

Extremely unlikely - CM only deletes threads in very exceptional circumstances..

I can understand why you don't want to see it again, but even if just one newbie reads it and learns the importance of understanding all the T&Cs of a bonus - it will have served a very useful purpose

KK

 

[jackanory2279]

Extremely unlikely - CM only deletes threads in very exceptional circumstances..

I can understand why you don't want to see it again, but even if just one newbie reads it and learns the importance of understanding all the T&Cs of a bonus - it will have served a very useful purpose

KK

i say some stupid stuff on here. and dont particuly want it on the internet.

 

[Steviedoo]

i say some stupid stuff on here. and dont particuly want it on the internet.

Don't be too hard on yourself...you'll get lucky again. You'll see.

 

[jackanory2279]

Don't be too hard on yourself...you'll get lucky again. You'll see.

ive been playing slots online for 2-3 years and this is the best win ive had by a large distance and at a decent stake.

and ive basicly got carried away with the huge balance and been caught out by a dodgy term imo.

if its caught me out it will catch alot more.

i sent an email to there support this morning ..practically begging them to maybe come to some agreement on giving me the money or some of it.. and they ignored my mail and closed about 10 other progressive sites i was signed upto years ago..(i had completely forgot about them)

allthough you could say ive lost or gained nothin.

i literally spent monday skipping around clapping my feet behind me. come tuesday im walking around like ive been shafted up the ass by rodney mack.

 

[The Blue Anchor]

if the bonus terms were clear and easy to understand - then fine - if you don't stick to them, you lose.

However, in this case, the bonus terms are seemingly deliberately complicated - as seen on here when many posters, including those running affiliate sites, still mis-understood them. I wonder how many people are caught out by the max 5 bet rule which is not 5 but less than 5. I would probably would have been.

Progressplay casinos are not accredited on here - and I note ThePogg doesn't recommend them - and gives them a 2 out of 10 for bonuses. With so many other better casinos out there, maybe people should think about promoting them unless they come up with a clearer bonus policy.

 

[Steviedoo]

ive been playing slots online for 2-3 years and this is the best win ive had by a large distance and at a decent stake.

and ive basicly got carried away with the huge balance and been caught out by a dodgy term imo.

if its caught me out it will catch alot more.

i sent an email to there support this morning ..practically begging them to maybe come to some agreement on giving me the money or some of it.. and they ignored my mail and closed about 10 other progressive sites i was signed upto years ago..(i had completely forgot about them)

allthough you could say ive lost or gained nothin.

i literally spent monday skipping around clapping my feet behind me. come tuesday im walking around like ive been shafted up the ass by rodney mack.

the terms are roguish and you shouldn't be playing at sites like these...look at the list here on CM....find yourself a good casino that will not treat you this way...or wait until you fall into a trap like this...and and and and....

and if their gonna have terms like that....they should do like slotsmillion or even betat.....betat will increase your wagering if you've surpassed the max bet with bonus...not completely wipe out your winnings...

anyways stop beating yourself up...your luck will come back...it always does...just make sure your playing at some trusted casinos when it does come back.

 

[jackanory2279]

im just gonna keep hassling them.

i might go to the uk gambling commission about them aswell.

 

[colinsunderland]

im just gonna keep hassling them.

i might go to the uk gambling commission about them aswell.

Being blunt here, but I think you are wasting your time. The terms aren't mega clear, but they are there and, as you accept, you did breach them. The problem is, in my view, you went quite far over the max bet, if the bets were £2.25 I would have possibly argued a little harder, but doing £3 bets has literally screwed you I'm afraid I can't see you getting anywhere with any of the resolution services, nor with the UKGC tbh Up to you if you want to spend time and effort on this but if it were me I would walk away, and probably create a website warning people to stay away from them, won't get you your money but might help others not get caught.

Sorry, I know this isn't what you want to hear, but in my view, its accurate

 

[jackanory2279]

Being blunt here, but I think you are wasting your time. The terms aren't mega clear, but they are there and, as you accept, you did breach them. The problem is, in my view, you went quite far over the max bet, if the bets were £2.25 I would have possibly argued a little harder, but doing £3 bets has literally screwed you I'm afraid I can't see you getting anywhere with any of the resolution services, nor with the UKGC tbh Up to you if you want to spend time and effort on this but if it were me I would walk away, and probably create a website warning people to stay away from them, won't get you your money but might help others not get caught.

Sorry, I know this isn't what you want to hear, but in my view, its accurate

i accept i need to forget this.
but im still gonna hassle them. i have every right to

 

[ricky]

if the bonus terms were clear and easy to understand - then fine - if you don't stick to them, you lose.

However, in this case, the bonus terms are seemingly deliberately complicated - as seen on here when many posters, including those running affiliate sites, still mis-understood them. I wonder how many people are caught out by the max 5 bet rule which is not 5 but less than 5. I would probably would have been.

Progressplay casinos are not accredited on here - and I note ThePogg doesn't recommend them - and gives them a 2 out of 10 for bonuses. With so many other better casinos out there, maybe people should think about promoting them unless they come up with a clearer bonus policy.

could small claims be a possibility here?

 

[ricky]

i accept i need to forget this.
but im still gonna hassle them. i have every right to

dont waste your time and theres hassling them, take them to the small claims court, you have every right to....the main point of contention being that important T&C are not displayed clearly...im not suggesting harrasing them but the T&C are confusing and the judge may agree...you may end up getting your deposits at this network refunded...

How? well did you ever in the past go over 5% and break the T&C but lose, and in turn was NOT refunded by progressplay....if thats the case then you have very strong possibility of getting some money