Resolved Mrpunter casino, no UK license, not paying me!

[janisozolins]

Hello! I been playing slots in MrPunter for nearly a year. I had some little wins up to 1k and never had an issue to pay out my money!
But last week I won a few grand,and suddenly I am having issues to get my money out.
I withdrawn some money last week and it's still under review, and I keep contacting on live chat everyone says it's been delayed.
Also I keep sending emails to support team and they don't even reply to me..
I feel like I am getting scammed.
Anyone can help me here? To guide what to do,or where to look for a help?
I am really stressed and getting depressed. as it's big money I have there..
Thanks in advance!

 

[dunover]

Hello! I been playing slots in MrPunter for nearly a year. I had some little wins up to 1k and never had an issue to pay out my money!
But last week I won a few grand,and suddenly I am having issues to get my money out.
I withdrawn some money last week and it's still under review, and I keep contacting on live chat everyone says it's been delayed.
Also I keep sending emails to support team and they don't even reply to me..
I feel like I am getting scammed.
Anyone can help me here? To guide what to do,or where to look for a help?
I am really stressed and getting depressed. as it's big money I have there..
Thanks in advance!

You ARE getting scammed!

Sadly it's a rogue site with no licence to take UK players. It even claims 'eCogra game certification' when there's nothing of the sort as that's a UK thing and doesn't apply to casinos using a Costa Rica business number - CR doesn't provide a valid gaming jurisdiction. It's a rubber stamp and worthless as far as player protection goes.

In fact I'm surprised you have been paid thus far, but at a guess I'd say that's because when they micromanage your account they see you as a good 'mark' who will spend more than they withdraw.

Now you're probably ahead with this sizeable withdrawal the micromanaging starts in earnest and they will not find you profitable any longer so the fun and games starts - delays to get you to gamble it back and if you don't and pester them too much you'll likely find you don't get any further responses and may even get locked out. All you can do is wait it out, but don't be too hopeful.

After all, why would they send you thousands in winnings when they don't have to? They're not obliged to as they operate in bandit country and you have no comeback, their paying you is purely at their whim.

This is what invariably occurs when people pay at scammy casinos advertised to UK players as non-Gamstop.

 

[janisozolins]

So i am definitely getting scammed?
So there isn't anything I could do to get my money out? Basically nobody can help? Is that right?
So i am not getting even my money what I deposited?

 

[dunover]

So i am definitely getting scammed?
So there isn't anything I could do to get my money out? Basically nobody can help? Is that right?
So i am not getting even my money what I deposited?

You can try and submit a PAB (complaint) but make sure to read and understand the rules first.

There is no guarantee the casino will participate in the process or even respond though, so be aware!

Online Casino Complaints

 

[conker]

I think you are getting advice that your odds are not good. But you can try submitting a complaint.

If you are based in the UK then you shouldnt be playing at casinos that aren’t licensed in the UK. Ask yourself, how did you find this outfit? A Facebook ad? Something on X or pornhub?

This is the kind of casino you would find on a ‘not on Gamstop’ clip joint affiliate site.

To sum up, I think your chances of getting any money back from the casino are very slim. Some members have challenged their banks for letting them deposit at such places, but also difficult for success. But you can try…

 

[janisozolins]

What do you mean be aware? Are you saying i should wait for a bit longer before I put complain?
I still can access account,even allowing me still to play.
But just my withdrawal is still under review since 21st of September.
And every agent on live chat says it's delayed..
Except one yesterday said it's in final phase and waiting for finance team to release the funds.
Or that's the way just to keep me calm?

 

[janisozolins]

I think you are getting advice that your odds are not good. But you can try submitting a complaint.

If you are based in the UK then you shouldnt be playing at casinos that are licensed in the UK. Ask yourself, how did you find this outfit? A Facebook ad? Something on X or pornhub?

This is the kind of casino you would find on a ‘not on Gamstop’ clip joint affiliate site.

To sum up, I think your chances of getting any money back from the casino are very slim. Some members have challenged their banks for letting them deposit at such places, but also difficult for success. But you can try…

Well at the time,when I registered for them I was working in Ireland.
So i thought it's safe. And also I am gambling for over ten years and I never ever thought that there could be some casino who could scam people.

 

[SYPlayer95]

What do you mean be aware? Are you saying i should wait for a bit longer before I put complain?
I still can access account,even allowing me still to play.
But just my withdrawal is still under review since 21st of September.
And every agent on live chat says it's delayed..
Except one yesterday said it's in final phase and waiting for finance team to release the funds.
Or that's the way just to keep me calm?

21 September, ouch. No reputable casino wpuld make anybody wait rhay long for a withdrawal.

You are experiencing classic delay tactics.

 

[janisozolins]

So that means I definitely won't get any money out?

 

[conker]

There is no crystal ball here.

Submit a complaint tomorrow, see where it gets you. Casinomeister has a lot of clout in the industry and our complaint handlers are very skilled. But that does not guarantee getting your money back.

Keep in mind that this service is free. The people at this forum do our best to help, but there is only so much that can be done.

 

[dunover]

So that means I definitely won't get any money out?

The answer to that will become apparent when you submit a PAB.

I would not be optimistic, but it does sometimes get resolved, possibly due to the fact the situation is in the public domain.

As for 10 years of play and not knowing there are scam sites, you've probably been fortunate.
Believe it or not, I would say over half of all casinos online are bent to some degree, scam sites are everywhere, there are thousands of them. This is why you should always check the casino's licensing info at the bottom of the page - it should click through to their specific information at say the UKGC, plus research it on google and don't rely on 'positive' reviews provided by affiliate sites that earn money from the rogue casinos.

P.S. I meant when saying 'be aware' that you should be prepared for the distinct possibility the casino will not cooperate in the complaints process offered by Casinomeister or even respond at all.

 

[janisozolins]

Thanks for replying. I looked at Trustpilot reviews and in past two weeks there is few people who get simular situation.

 

[janisozolins]

There is no crystal ball here.

Submit a complaint tomorrow, see where it gets you. Casinomeister has a lot of clout in the industry and our complaint handlers are very skilled. But that does not guarantee getting your money back.

Keep in mind that this service is free. The people at this forum do our best to help, but there is only so much that can be done.

Thank you very much for all the information..
I will try and put that complaint in..
I really hope it will help.

 

[mulven]

This is a rabidi/novaforge/whatever-other-names-they-go-by, mrpunter was on the anjouan register for novaforge at one point but is "between companies" at the moment I guess. The bonus crab and general UX of the site is also a giveaway.

Novaforge aren't great by any means but it's "good news" that the random unlicenced site is a novaforge as there is some track record on the forum for delayed payments on novaforge sites illegally available in the UK.

From what I've seen from posts on the forum, people who have their winnings delayed seem to have EVENTUALLY been paid however how long that will take I cannot tell you. I would just suggest to be indefatigable in chasing it down.

 

[janisozolins]

What exactly do you mean?
Are you saying that I still got a hope to get all my money?
So just not put complain at the moment? Right?

 

[janisozolins]

There is no crystal ball here.

Submit a complaint tomorrow, see where it gets you. Casinomeister has a lot of clout in the industry and our complaint handlers are very skilled. But that does not guarantee getting your money back.

Keep in mind that this service is free. The people at this forum do our best to help, but there is only so much that can be done.

Right I actually received one of my withdrawal today. Which isn't big but still received as i can withdraw with them maximum of 500 in 24hours. And it can be only three active .Still two more under review, and then I have over 7k in balance still to be paid out.
What should I do? Still wait and see what happens? Or shall I put complaint in?

 

[dunover]

Right I actually received one of my withdrawal today. Which isn't big but still received as i can withdraw with them maximum of 500 in 24hours. And it can be only three active .Still two more under review, and then I have over 7k in balance still to be paid out.
What should I do? Still wait and see what happens? Or shall I put complaint in?

I would at the moment follow @mulven 's advice above IF they are actually drip feeding the withdrawals out to you. That is: use self-discipline, be patient and sit out the process. Don't reverse any!

In my cynical mind, the very fact you will signal to them that you have willpower and are prepared to sit out the process MAY eventually trigger more slowness after a while but that cannot be certain right now. It's just my awareness of the scummy tactics these kind of casinos are prepared to use. Doesn't 100% mean they will in your case. I hope not.

So yes, I would put a hold on the complaint for now even though one would be justified considering the excruciating pace of them paying you out and risible daily limits. But as you say, they are paying eventually so best not to rock the boat. Give them the benefit of the doubt because complaining is pointless as they would simply state they are following their withdrawal terms and are indeed paying.

Glad to hear there's some movement, sounds like you will have 3@500 withdrawals in a rolling timeframe for a while, if this stops for any length of time then come back and advise in this thread. Also let us know please if they are coming as they should.

Cheers!

 

[mulven]

Right I actually received one of my withdrawal today. Which isn't big but still received as i can withdraw with them maximum of 500 in 24hours. And it can be only three active .Still two more under review, and then I have over 7k in balance still to be paid out.
What should I do? Still wait and see what happens? Or shall I put complaint in?

Up to you, think of it this way, a PAB complaint won't make it slower/less likely, it'll either have no effect or a positive one so you don't lose anything by doing it other than 5-10 minutes of your time.

As for getting paid, I'm not sure if doing one at a time or stacking is the optimal way its been a long time since I've played at one of these sites. Keep withdrawing and you will probably get paid but it'll take a few weeks to a month to get it all out, if I had to guess.

What exactly do you mean?
Are you saying that I still got a hope to get all my money?
So just not put complain at the moment? Right?

So if it was a random unlicenced casino your chances of being paid would have been much worse. But it is a casino that is part of of a large group that slowly and eventually seems to pay people. It just wasn't clear that they were part of that group because they obfuscate that on sites they use to illegally target uk players.

 

[dunover]

So if it was a random unlicenced casino your chances of being paid would have been much worse. But it is a casino that is part of of a large group that slowly and eventually seems to pay people. It just wasn't clear that they were part of that group because they obfuscate that on sites they use to illegally target uk players.

Yes, which is why I assumed the worst. Which to be fair is usually a safe bet. But I would still advise that putting a complaint in while they are slowly actually paying could antagonize them and may not be conducive to getting your cash. But keep the details/logs to hand ready if need be.

 

[janisozolins]

Up to you, think of it this way, a PAB complaint won't make it slower/less likely, it'll either have no effect or a positive one so you don't lose anything by doing it other than 5-10 minutes of your time.

As for getting paid, I'm not sure if doing one at a time or stacking is the optimal way its been a long time since I've played at one of these sites. Keep withdrawing and you will probably get paid but it'll take a few weeks to a month to get it all out, if I had to guess.

So if it was a random unlicenced casino your chances of being paid would have been much worse. But it is a casino that is part of of a large group that slowly and eventually seems to pay people. It just wasn't clear that they were part of that group because they obfuscate that on sites they use to illegally target uk players.

So you believe that I actually have a hope to get all that money?

 

[mulven]

So you believe that I actually have a hope to get all that money?

Yes,

A Canadian from this forum won six figures at one of these sites and last I heard they were still paying him out so I would say so you'll be fine as long as you keep requesting the withdrawals and as Dunover said, have good willpower and don't play back a single penny

With that said illegal UK customers might get treated differently but the other UK people in your position (smaller amounts though) who posted here did get paid in the end. Attached an example below.

Post in thread 'Casino withdrawal WildRobin'

Jan 17, 2025

All my winnings paid thank you all for replies once I chose different payment option withdrawal went smoothly

I hope this continues to be the outcome when posts crop up about UK players on Novaforge sites.

• mulven

 

[janisozolins]

Thank you very much for your reply.
I really hope I will get all of it out..
This money is very needed to support my mum.
So fingers crossed that i won't get scammed!

 

[mulven]

Thank you very much for your reply.
I really hope I will get all of it out..
This money is very needed to support my mum with cancer treatment!
So fingers crossed that i won't get scammed!

Hopefully although as I said, might take some time. If probably say 4 days on average per max deposit which you said is £500. If it's one at a time then it could take 50 days but hopefully you'll be able to stagger them and then it'll take 2-3 weeks instead. Fortunately the monthly limit is £7000.

Best of luck to you and your mum although I wouldn't mention that to the casino at any point during the withdrawal process as crazy as that sounds. I've seen peoples accounts get locked down for mentioning similar things and the casino turn it around claim responsible gaming concerns.

 

[janisozolins]

Hopefully although as I said, might take some time. If probably say 4 days on average per max deposit which you said is £500. If it's one at a time then it could take 50 days but hopefully you'll be able to stagger them and then it'll take 2-3 weeks instead. Fortunately the monthly limit is £7000.

Best of luck to you and your mum although I wouldn't mention that to the casino at any point during the withdrawal process as crazy as that sounds. I've seen peoples accounts get locked down for mentioning similar things and the casino turn it around claim responsible gaming concerns.

Oh alright.. thanks for letting me know that.I hope they won't lock me out or anything!
Well the first 500 i received yesterday it took longer than that. I requested on 21st September.
Still 1000 on request and and under review, than still a bit over 7k to pay out.
Also I don't know should I request the next 500 while the the two others is active.?

 

[mulven]

Oh alright.. thanks for letting me know that.I hope they won't lock me out or anything!
Well the first 500 i received yesterday it took longer than that. I requested on 21st September.
Still 1000 on request and and under review, than still a bit over 7k to pay out.
Also I don't know should I request the next 500 while the the two others is active.?

I'd wait to see how they deal with the two stacked ones. If they get processed you can probably proceed stacking 3 at a time. If you can, try to keep on top of them chasing it up every single day

 

[janisozolins]

I'd wait to see how they deal with the two stacked ones. If they get processed you can probably proceed stacking 3 at a time. If you can, try to keep on top of them chasing it up every single day

Thank you very much for your advice..
I appreciate.

 

[mulven]

Thank you very much for your advice..
I appreciate.

No problem! If stacking seems to cause increased delays/issues, revert to trying one withdrawal at a time, but hopefully wont be necessary

 

[janisozolins]

Yes,

A Canadian from this forum won six figures at one of these sites and last I heard they were still paying him out so I would say so you'll be fine as long as you keep requesting the withdrawals and as Dunover said, have good willpower and don't play back a single penny

With that said illegal UK customers might get treated differently but the other UK people in your position (smaller amounts though) who posted here did get paid in the end. Attached an example below.

Post in thread 'Casino withdrawal WildRobin'

Jan 17, 2025

All my winnings paid thank you all for replies once I chose different payment option withdrawal went smoothly

I hope this continues to be the outcome when posts crop up about UK players on Novaforge sites.

• mulven

Is he played on the same site? And also what payment option he chose?
Thanks

 

[mulven]

Is he played on the same site? And also what payment option he chose?
Thanks

No, they have hundreds. payment options were different because of canada.

 

[janisozolins]

Oh alright..

 

[janisozolins]

Thank you very much for your advice..
I appreciate.

It's Monday now 6/10/25 and I am still waiting for my other two withdrawals, from 22/09/25 and 23/09/25.
Don't know what to do next.
Should I request the third withdrawal or still wait out to see what happens.
Thanks in advance.
Janis

 

[sufferinsilence]

I think you are getting advice that your odds are not good. But you can try submitting a complaint.

If you are based in the UK then you shouldnt be playing at casinos that aren’t licensed in the UK. Ask yourself, how did you find this outfit? A Facebook ad? Something on X or pornhub?

This is the kind of casino you would find on a ‘not on Gamstop’ clip joint affiliate site.

To sum up, I think your chances of getting any money back from the casino are very slim. Some members have challenged their banks for letting them deposit at such places, but also difficult for success. But you can try…

Sooooooooo.. I don't want to be rude or anything...

MrPunter Casino Review 2025 | Is It Safe?

 

[janisozolins]

What do you mean?

 

[SYPlayer95]

It's Monday now 6/10/25 and I am still waiting for my other two withdrawals, from 22/09/25 and 23/09/25.
Don't know what to do next.
Should I request the third withdrawal or still wait out to see what happens.
Thanks in advance.
Janis

In all honesty, I dont think it matters what you do. This outfit will do whatever they want regardless of your input. If they pay, they'll pay. If they dont want to pay, they simply won't.

 

[conker]

Sooooooooo.. I don't want to be rude or anything...

MrPunter Casino Review 2025 | Is It Safe?

I don't think you are being rude.

So, you found a review of them on Casinomeister, bravo. Did you actually read the review? As far as I am concerned it is nice and clear that the advice in the review is: if you sign up here then you are at your own risk as the licensing is poor and the bonus terms are not good.

They are not advertised at Casinomeister, they have been reviewed at Casinomeister. There is a big difference.

 

[paul7388]

I don't think you are being rude.

So, you found a review of them on Casinomeister, bravo. Did you actually read the review? As far as I am concerned it is nice and clear that the advice in the review is: if you sign up here then you are at your own risk as the licensing is poor and the bonus terms are not good.

They are not advertised at Casinomeister, they have been reviewed at Casinomeister. There is a big difference.

Think he was getting at it doesn't matter whether it's a good or an absolute shocking review it's still a review on here.

When you replied to the OP you asked where does he find a place like that was it on a pornsite. Facebook or some crap gamstop affiliate.

Suffer was mainly pointing out that in fact the OP could have found the casino from here. Bit sarcastic to go Bravo did you actually read it.

Irrelevant whether he read it or not. It's got a review on here so can be found on here. And technically as its on this site it could actually be said it has been advertised here. Not all advertisements have to be good or positive.

 

[conker]

Think he was getting at it doesn't matter whether it's a good or an absolute shocking review it's still a review on here.

When you replied to the OP you asked where does he find a place like that was it on a pornsite. Facebook or some crap gamstop affiliate.

Suffer was mainly pointing out that in fact the OP could have found the casino from here. Bit sarcastic to go Bravo did you actually read it.

Irrelevant whether he read it or not. It's got a review on here so can be found on here. And technically as its on this site it could actually be said it has been advertised here. Not all advertisements have to be good or positive.

I have a different way of looking at this I guess. If the site is never reviewed, then more often than not, someone is going to think is is a safe place to play. Maybe they think its new, or maybe they think it's not had any good or bad comments.

From the review, from the desk of Max Drayman

"What is a bit worrying, though, is their licensing setup. They seem to hold a Costa Rica license, and we all know that Costa Rica isn’t a licensing jurisdiction. They pretty much just sell business licenses, so zero player protection in case anything goes wrong. All in all, this entire situation comes with a good deal of alarm bells, so I’d suggest being super cautious."

You can't really get this information anywhere else about this casino.

We can argue this back and forth all day. However, I stand by the principle that I would rather it was on Casinomeister, than not. If you don't agree with that then that is fine, but I am just stating my reasons for supporting reviews, regardless of how good or bad the company are.

 

[sufferinsilence]

I have a different way of looking at this I guess. If the site is never reviewed, then more often than not, someone is going to think is is a safe place to play. Maybe they think its new, or maybe they think it's not had any good or bad comments.

From the review, from the desk of Max Drayman

"What is a bit worrying, though, is their licensing setup. They seem to hold a Costa Rica license, and we all know that Costa Rica isn’t a licensing jurisdiction. They pretty much just sell business licenses, so zero player protection in case anything goes wrong. All in all, this entire situation comes with a good deal of alarm bells, so I’d suggest being super cautious."

You can't really get this information anywhere else about this casino.

We can argue this back and forth all day. However, I stand by the principle that I would rather it was on Casinomeister, than not. If you don't agree with that then that is fine, but I am just stating my reasons for supporting reviews, regardless of how good or bad the company are.

I don't have any issues with a review of the casino. What I do find strange is that the casino is reviewed as being pretty bad and yet there seems to be an affilliate link added to the review. Why would CM point players towards such a clip joint? Just leave it at the review, no need to make money off of players potentially getting scammed out of money they win because of slow/no pay.

At least if you have an affilliate deal with them make sure there's a line of communication so people who come and complain on the forum can get a resolution to their issues rather than to be told it's their own fault for playing at such a place.

It's just quite conflicting that CM takes (part of) their money but not help them get their money.

BTW: they're not only illegally facilitating UK players but also Belgian ones. They clearly don't have a Belgian license yet accept players and even accept payments through a Belgian bank. So they're illegally operating and targeting players from Belgium, which could end in Belgian players being fined according to our gambling laws. Perhaps add that to the review.

 

[conker]

I don't have any issues with a review of the casino. What I do find strange is that the casino is reviewed as being pretty bad and yet there seems to be an affilliate link added to the review. Why would CM point players towards such a clip joint? Just leave it at the review, no need to make money off of players potentially getting scammed out of money they win because of slow/no pay.

Ok, fair enough.

That would be something to raise with our superiors, as it is not something the moderation team have any control over. We make suggestions and recommendations, but ultimately the decision on whether to attribute an affiliate link is out of our hands.

What I can do, with the information you have provided, is raise a flag about MrPunter accepting players from regulated markets without holding the necessary licenses for those jurisdictions.

 

[janisozolins]

Hello again..
Just an update.
I am still fighting with them to get my money out.
So far managed to get out them very first withdrawals.
Now waiting again for another 3 since 7th of October.
I think it's time to fill in complaint form.
But i can't find it.
Could you please help with that?
Thanks
Janis

 

[mulven]

Hello again..
Just an update.
I am still fighting with them to get my money out.
So far managed to get out them very first withdrawals.
Now waiting again for another 3 since 7th of October.
I think it's time to fill in complaint form.
But i can't find it.
Could you please help with that?
Thanks
Janis

Online Casino Complaints

Make sure to read the rules.

I'm confident they'll pay you out but very slowly. Hopefully this can help expedite the payments

 

[janisozolins]

Do you think they really will pay out?
But should I put a complaint in? Or keep waiting?

 

[mulven]

Do you think they really will pay out?
But should I put a complaint in? Or keep waiting?

Based on what I've seen they delay delay delay but eventually pay.

An argument can be made that a complaint can both speed up and slow down they payments.

I checked on another platform and mrpunter has 0 unresolved complaints which seems to indicate people end up getting paid and possibly a positive lean in terms of what the casino will do on reaction to a complaint (hopefully speed up)

 

[janisozolins]

What do you think? Should I wait out for another week? And if I won't get any payments then put a complaint?
Thanks
Janis

 

[mulven]

I'd probably make the complaint I had a look at some complaints on other websites and mrpunter replied to them within a few days and they were resolved quickly.

 

[janisozolins]

Alright. Thank you very much!
Will do it today
Appreciate your advice.

 

[maxd]

@janisozolins , we’ve now received your PAB against MrPunter and it is in progress.

- Max

 

[maxd]

FWIW I’d like to kick in a few words on the “to review or not to review” issue discussed above.

I’m in the same camp as @conker on this in that I don’t think a review of a site is an endorsement of it. We’ve had reviews against full-blown Rogue sites on Casinomeister for a very VERY long time and no one ever confused those with us saying “ go for it!”.

My strong feeling is that crappy products need reviews as much as good ones do, maybe more so! That’s just useful public information. First thing I do when I find myself interested in a new product, site or merchant is go looking for reviews ‘cause no one wants to get duped by some junky product or dodgy vendor. Same with casinos, no?

As to the Reviews: the first published version of a Review is basically a starting point. As time goes on and we learn more about the site we will — time permitting — update the Review to shift the casino up (if all is good) or down (as the evidence against them piles up): the Max’s Desk will get updated with things we’ve seen in the PAB (complaints) area for instance. If that’s looking dire then that’ll trigger a re-do of the Review (again, as time permits). Etc.

Ideally we’d also be able to gather forum members input on the Review and that’s something that is quite high on our priority list. In fact I was working on that this morning, trying to put together a plan for gathering reader input in a structured manner to make it useful for Review updates.

So yeah, in the long term the Review becomes the casino’s rap sheet to put it bluntly, a record of what is and has been observed about the casino in question.

The Review is for information, on that I hope we can agree. Now, the affiliate links … that’s another topic. Nothing wrong with that topic, fair game IMO, but it’s not directly related to the purpose, intent or usefulness of the Review itself.

- Max

 

[KonyLV]

@janisozolins , we’ve now received your PAB against MrPunter and it is in progress.

- Max

Hi, I have also ran into similar problem with this company and wanted to ask if there was any response from them if PAB was successful? Looking forward to hear more, thanks

 

[maxd]

@KonyLV , yes the casino did respond and the player was paid in full.

- Max