Pragmatic slot malfunction Gretzky Power Pucks

[casguy2016]

I won the bonus in Gretzky Power Pucks and the multiplier got to x9 and then should have went to x20 but did not: (happens when there is 8 spins to go):

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Is there any Pragmatic representatives on here that can shed a light as to why I did not get the proper amount here and what is going on with this malfunction?

 

[Betreels Casino & Sports]

@PragmaticPlay

 

[casguy2016]

@PragmaticPlay not sure if you saw my post. thank you

 

[Stranger111]

Bunch of malfunctions in that - one spin you didnt hit but got paid - another one you hit and got nothing. Weird

 

[Siohmy]

Time for them to wheel out the old “display error”, “slot paid correctly as per back end”, “we’re playing our malfunction voids pay or allows us to give you F all”

 

[casguy2016]

I have to say I am not impressed with the Pragmatic play rep. I have tried to get their attention both on here and via direct message with no reply.

 

[Jono777]

This is the person you wanted who I feel would have been a big help.

Jelena_PragmaticPlay

As you will see retired now and even I didn't know till I tried to search to help you find active rep

Maybe private message one of the admin here at CM and see if there has been a replacement rep? (when you do use the link I put above to help them out)

 

[slotmaster]

This is the person you wanted who I feel would have been a big help.

Jelena_PragmaticPlay

As you will see retired now and even I didn't know till I tried to search to help you find active rep

Maybe private message one of the admin here at CM and see if there has been a replacement rep? (when you do use the link I put above to help them out)

Oh, did not know either, I keep thinking about how she went there for work now and again. Well that's a bummer as was going to message her.

 

[PragmaticPlay]

I won the bonus in Gretzky Power Pucks and the multiplier got to x9 and then should have went to x20 but did not: (happens when there is 8 spins to go):

You do not have permission to view link Log in or register now.

Is there any Pragmatic representatives on here that can shed a light as to why I did not get the proper amount here and what is going on with this malfunction?

Hello!

Thanks for reaching out. My name is Eva – the Forum Ambassador for Pragmatic Play, taking over from Jelena.

Regarding your query about Gretzky Power Pucks – it's important to note that this game is a bespoke reskin of Gates of Olympus, developed by BetMGM. As such, it's operated directly by the casino.

To investigate the issue further and ensure it's resolved properly, we recommend reaching out to the casino’s support team.

Best regards,
Pragmatic Play Team

I won the bonus in Gretzky Power Pucks and the multiplier got to x9 and then should have went to x20 but did not: (happens when there is 8 spins to go):

You do not have permission to view link Log in or register now.

Is there any Pragmatic representatives on here that can shed a light as to why I did not get the proper amount here and what is going on with this malfunction?

Hello!

Thanks for reaching out. My name is Eva – the Forum Ambassador for Pragmatic Play, taking over from Jelena.

Regarding your query about Gretzky Power Pucks – it's important to note that this game is a bespoke reskin of Gates of Olympus, developed by BetMGM. As such, it's operated directly by the casino.

To investigate the issue further and ensure it's resolved properly, we recommend reaching out to the casino’s support team.

Best regards,
Pragmatic Play Team

 

[Lemon]

 

[PMKFRUITPRO]

I wonder if the bet 365 team wrote Gates of Bet365.

Can u imagine talking to a casino customer service agent about how a game was developed and why it didn’t behave in the appropriate manner!!

What a fucking joke.