Pulver VS Lock Casino

[Pulver]

[pab-in-progress]About three weeks ago I registered an account with Lock casino. On my first deposit I played without a bonus, after that I used various bonuscoupons, betting higher and higher the deeper I got into the hole. When I was around $2k down I was ripping away with $25 spins on Paydirt. I have played this game for probably hundreds of thousands of spins at different casinos, without the really big hit. Then suddenly lightning struck. Had on autoplay with turbospin so it all went to fast to get as screenshot, but suddenly my balance increased by $30 000! (5 mines with a wild). Absolutley inzane!

Since I was using a coupon (No max cashout, phew!) I had a 70 000 WR to complete. I was a bit disheartened when I lost $10 000 clearing the WR, but afterall my biggest win by far.

But the fun kinda stops there.

I promptly sent in the auth form and ID scans they required. After some days I received an email from sequrity saying it would take 1-3 days to have the documents verified. I waited 3 days. 4 days, 5 days. But no word. I contact them on livechat several times, and they promised to notify sequrity of my request. Nothing happened so I contacted Lock Casinos rep here at CM. I get a reply on the 7th of may saying that sequrity did a full audit on my play which took some time. She also said that sequrity tried to call me and that it was this that was holding up the process.

Now, my phone is on 24\7 and I have NOT received an incomming call from them, nor a missed call. I have tripple checked that my number there is correctly registered. I explain this to the rep, but I do not get a reply.

Then last friday (almost two weeks after first sending in the ID) I receive a new email from the sequrity department asking me to send in the ID again without me blanking out my social sequrity number and the sequrity number on my visa card, plus a scan of my passport. I promptly find out my camera and take the required scans and send them in within an hour from receiving the request.

I have not heard from them since.

The latest I heard was this from the rep:

“Security is doing their due diligence. RTG is doing a play audit on the slots you played and security is reviewing the new ID they requested.”

So in short, it has been almost three weeks since I sent in the ID documents and auth form, and almost a week since I resent the scans plus a scan of my passport.

Should it really take this long? I am really starting to get the feeling that they are doing whatever they can to delay the process, giving me the chance to log back in and loose the money back to them..

And as an endnote, I know this sound a bit paranoid, but I belive that they have IP banned me from their livechat system. Suddenly I only got a white empty window when trying to launch the livechat. This persisted for days, I tried both in firefox and in explorer, and I even tried it at another computer in the house. Same result. Just a white empty window. So today I asked a friend over msn to just check if he could get through. It worked with him. I then decided to take my computer over to another friend to test it on his network. And wouldn’t you know, I got through there and talked to livechat! I asked if Joseph from sequrity was in, but he was not avilable on chat. I then asked if there was a phonenumber I could call him on. No phonenumber even tho he had supposedly tried to call me without getting to me. Livechat promised me however to send both Elka and Joseph an email from me and promised that I would hear back from them within the day. Still no reply.

I then took the laptop back here, and got the same white empty window. I know that this is not conclusive evidence and may sound a little paranoid, but how else could it be?

I have been nothing but polite with their livechat, and in my emails with them. I respect and understand that they have to do sequrity checks of new players, and especially since I got very lucky. But come on, should it take 3 weeks? And why are sequrity not informing me\answering my emails? Couldnt they atleast give me a timeframe (A new one that is, the one with 1-3 days was two weeks ago.)

Am I just impatient, or shouldn’t matters like this take way shorter then three weeks? The rep promised to follow up with sequrity. No reply. She has not answered my latest pm aswell.[/pab-in-progress]

 

[jelsmith]

Thats ridiculous! I had to send them my freakin birth certificate to get verified but they did it within an hour......I think they are stalling....I hope you get your money

 

[Antonia1953]

They are stalling...

I wouldn't post anything else in the forum, as it will undermine and possibly deny you a PAB resolution. If I were you, I would send the Rep another PM and if he doesn't give you the courtesy of a response and a explanation, then I would consider a PAB.

 

[Deeplay]

Big hit with cashout = stall stall for some casinos. Sad and in many ways pathetic. But as pointed out maybe PAB best way forward. If what you say is correct they is ZERO reason why should not pay within the standard time they set out on there website. Yet now another casino for me to avoid. God I hate this kind of crap . Heres to you gettin paid what you are owed!

 

[cpdnd31]

I played at lock yesterday- won 700.00 - they usally would pay within hours after waiting for 2 hours I went to live chat I was told they have grown so big and need help so Ill have to wait 3 to 5 bussiness days to get paid. I pmed Elka still have not heard anything. 3-5 bussiness days does RTG know about this because I thought their terms were 24-48 hours? Really mad especially since I was taking kids on trip and thought we could have extra fun money with it. But back to topic 3-5 days is not a acceptable time frame especially for a Rtg. Other thing is when they opened they were boasting about their quick payouts- what changed and why werent customers notified. I think we need to have a list on all accredited casinos with what their payout time frame is this way if they defer from it we can take action. Just unfair that they cant pay in timly manner especially to customers who have been with them since they opened.

I do admit on Monday I asked to close acct because losing streak was so bad there They gave me a credit to try to change luck- Didnt win on it- Then I had them close acct and thought about it and felt bad that they were so nice to me and I closed acct so I said ok reopen it Im gonna give it a try. 2 days later I hit for 700.00. Now Im just waiting it out.

If anyone else has cshed out recently can they post the time frame that it took them. Want to know if me or if their doing it to everyone.

 

[Endre]

They are stalling...

I wouldn't post anything else in the forum, as it will undermine and possibly deny you a PAB resolution. If I were you, I would send the Rep another PM and if he doesn't give you the courtesy of a response and a explanation, then I would consider a PAB.

So rogue behavior by an accredited casino should be kept in silence?

 

[cpdnd31]

Update: Just recieved message from Elka Money was put into my acct- I checked and it was there. Thank you Elka - However can we please have some info on what to expect on your payout times.

 

[Antonia1953]

So rogue behavior by an accredited casino should be kept in silence?

Noooooooooooooooo...it might just complicate a resolution through the PAB process, if necessary. If you want to forfeit that opportunity, then by all means, carry on.

Pitch-a-Bitch (PAB) process info:

https://sussexmskpartnershipeast.com/player-arbitration-pab/

 

[takethemoney]

This is an accredited casino?

Good luck, I hope you get paid soon.

 

[chayton]

If this was me I'd definitely PAB - you've contacted the rep and support and not gotten anywhere. You've sent anything they requested so there shouldn't be a holdup. The only thing that would be an issue is that you were playing with a bonus, so they're checking to make sure you kept to the terms? But still 3 weeks is WAY too long IMO.

What a playthrough, holy ****! I can't manage to make playthrough on $700!

As an aside, most RTGs have a max cashout per week (or per month) rule right? So that a big hit won't put them out of business, I'm assuming.

 

[maxd]

Feel free to PAB as suits you but I've been in touch with the casino and I believe they have reasonable justification for taking some time to look into this case. They've notified you and the process will take as long as it takes, as these things do. If it all comes out well then you'll be paid. If not ....

As it happens the hold-up isn't at their end, but I'm well aware that that's not really the point.

 

[aceking123]

lock casino

hi pulver , you should of had those docs done by now , im thinking back to when i joined i had it sorted on same day , although i didnt play or make a deposit until i had a e mail back saying everything was ok , but this seems a little lame on there behalf , sure does look like a big stalling tatic , elka is very good most of the time, just hold out & do not spend your monies although its very tempting , failing that you know what to do pab , best of luck hope you get all your monies

 

[vinylweatherman]

RTG auditing slots play WTF!!!!!

THIS looks VERY questionable indeed! He admits betting bigger & bigger, up to $25 per spin, but this would be OVBIOUS, and would NOT need anything more than an audit looking for the biggest bets.

$25 per spin is NOT a great deal either, RTG slots go up to $100/$125.

Is there a term that prohibits $25 bets on slots?

The security requests DO seem like stalling, and WHY are they asking for the SECURITY NUMBER on the card, this is a BIG NO NO, and this should NOT be expected, nor given. There is also a problem with giving out social security numbers, it's ILLEGAL as far as I am aware for US citizens to give this out to mere businesses UNLESS there is permission from the US government for them to process & use such data. The same applies here in the UK with regard to our National Insurance number, which are ours for LIFE, and incredible damage can be done if criminals get hold of it, along with all our personal details.

Lastly, there is the curious issue of the "white screen" when he connects to live chat from home, and from ANY computer, yet it works fine from a friend's place. This looks VERY suspicious, and as though the "error" is that their end.

The delay is presumably with RTG, who are auditing the play, but surely this is routine, otherwise we would be inundated with complaints about ALL RTG casinos because they take so long auditing play for compliance with terms and conditions.

The casino should be keeping the player informed as the process continues, and had they done this, he might not have complained here. When a delay is of an extraordinary length, the player needs an explanation.

IF RTG are looking for "cheating at slots", it will be a case of the pot calling the kettle black, for we all know about how RTG slots can be "tweaked" between 91% and 97.5% by operators, and that players are NOT ALLOWED TO KNOW what setting they are playing.
I wonder if they are looking at the 4 mines & wild to see if it is "legit", but surely RTG should trust their own software, and they ARE random anyway, so surely it is not a case of "this combo was blocked, how did this player get it".

 

[Pulver]

I do not wan't to escalate this any further with a PAB as of yet.

I received a reply from Elka today saying:

"I just wanted to give you an update. Your account is being audited by RTG and they have not given us the report yet. Once we receive this we will then make a decision on your verification."


Now, I have no problem beeing audited, but couldn't they just have sent me this information right away? Couldnt sequrity have sent me an email confirming that the scans of my passport had been received and that they were waiting on a reply from RTG regarding verification?


What does a RTG audit mean anyways?

I am faithfull that everything will work out in the end, I just get frustrated when things drag out and no information or timeframe is given.

 

[vinylweatherman]

I do not wan't to escalate this any further with a PAB as of yet.

I received a reply from Elka today saying:

"I just wanted to give you an update. Your account is being audited by RTG and they have not given us the report yet. Once we receive this we will then make a decision on your verification."


Now, I have no problem beeing audited, but couldn't they just have sent me this information right away? Couldnt sequrity have sent me an email confirming that the scans of my passport had been received and that they were waiting on a reply from RTG regarding verification?


What does a RTG audit mean anyways?

I am faithfull that everything will work out in the end, I just get frustrated when things drag out and no information or timeframe is given.

I thought this was nothing more than auditing game play, but this implies that your documents are also passed to RTG for audit.

This is no ROUTINE audit, lets get this strsight, you are being INVESTIGATED FOR FRAUD. This is the ONLY reason why this is taking such a long time, they are not trusting the information, they are digging VERY deeply indeed, and this takes time.

The usual first withdrawal audit takes a few days at most, and NOT three weeks. It's a matter of checking that your documents are genuine, and match certain other verification sources they use, such as credit reference agencies, and that all details and deposit methods are a consistent match.

For RTG, it should be a matter of auditing the game play, and checking no terms were broken. For SLOTS, this should hardly be an issue, since there are no complications down to game restrictions, big bets on black, bet all on one hand of blackjack etc. The ONLY issue would be whether you bet too much per spin, and this would only apply if there was a term restricting bets to a percentage of the bonus. Further, this should be EASY to spot, and RTG should have procedures in place to do this kind of audit quickly.

I don't see complaints from EVERY player who has their first withdrawal delayed for this long because of a routine audit of gameplay.

This makes me think there is more to this than we are being told. Are YOU "up to something" with respect to "advantage play", and this has concerned the casino, because sometimes the line can be crossed from "advantage play" to fraud.

 

[Pulver]

I can reassure that im not "up to anything", whatever that means. I have been upfront with everything and sent in every document they have requested. I don't know what else you are refering to. I upped my bet from 2.5 up to 25 on the Paydirt slot, and then played the WR out on Loose Caboose, Paydirt and various other slots. I don't know how it can be any more to it than that?

 

[slotjunkie]

I can reassure that im not "up to anything", whatever that means. I have been upfront with everything and sent in every document they have requested. I don't know what else you are refering to. I upped my bet from 2.5 up to 25 on the Paydirt slot, and then played the WR out on Loose Caboose, Paydirt and various other slots. I don't know how it can be any more to it than that?

Yeah I was wondering why he would say that too! Why can't it simply be the casino is stalling, hoping he/she will play it back and/or trying to create some kind of nonsense to keep from paying him/her all together??? What is it with CM and Lock Casino

 

[takethemoney]

I do not wan't to escalate this any further with a PAB as of yet.

I received a reply from Elka today saying:

"I just wanted to give you an update. Your account is being audited by RTG and they have not given us the report yet. Once we receive this we will then make a decision on your verification."


Now, I have no problem beeing audited, but couldn't they just have sent me this information right away? Couldnt sequrity have sent me an email confirming that the scans of my passport had been received and that they were waiting on a reply from RTG regarding verification?


What does a RTG audit mean anyways?

I am faithfull that everything will work out in the end, I just get frustrated when things drag out and no information or timeframe is given.

Malfunction voids all pays and plays. Ever heard those terms? They are auditing the software to make sure it was a legitimate win and that the machine did not malfunction, that those symbols really did legitimately land where they did, etc.

 

[RedAndi]

Malfunction voids all pays and plays. Ever heard those terms? They are auditing the software to make sure it was a legitimate win and that the machine did not malfunction, that those symbols really did legitimately land where they did, etc.

Yeah at B & M it's a given, and they are regulated so you pretty much trust it's on the up and up.
As for onlines....how do we the players know if a malfunction has actually occured? Do they provide proof? Can that proof be trusted?

Does anyone know of an online actually using this to get out of a win, legit or not? I am curious now.

 

[takethemoney]

Yeah at B & M it's a given, and they are regulated so you pretty much trust it's on the up and up.
As for onlines....how do we the players know if a malfunction has actually occured? Do they provide proof? Can that proof be trusted?

Does anyone know of an online actually using this to get out of a win, legit or not? I am curious now.

Here is something that that does not exactly put your mind at ease:

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"Yet Another Casino Yanks Jackpot Prize, Claiming Faulty Software
from the unlucky-sevens dept
Apparently faulty slot machines that always seem to malfunction when someone wins big are becoming more popular at casinos -- and they're now not awarding larger sums. Last year, we wrote about two guys in Canada who thought they had won $209,000 using a slot machine, only to be told that they didn't win and it was all a computer glitch. Earlier this year there was a similar story of a man apparently not winning $102,000 at a new casino in Pennsylvania. In that case, the negative press coverage convinced the casino to pay up. The latest such case takes place at the Sandia Resort and Casino in New Mexico, where a guy was told that his $1.6 million slot machine win was actually a computer malfunction. He's suing, but he might not have much of a case -- especially since the casino is on an Indian reservation, and not subject to the US court system. Also, in this case, it's a little more reasonable to understand why the guy might not have a strong case: apparently the machine clearly stated that the payouts were limited to $2,500. Still, it makes you wonder: for all these slot machines with faulty software that's suddenly discovered after people win... what happens when machines screw up the other way? Somehow, we doubt that the casinos call them up to a room in the back (as always seems to happen in these cases) and tells them the machine screwed up and they actually won."

 

[bernynhel]

No matter the outcome, this thread only exists because Lock has been dicking the OP around for 3 weeks. If a casino can't be completely forthcoming with a customer regarding the status of the cashout, on a daily basis, if it so pleases the customer, then the casino deserves to have its business put out in the street and embellished by all of the paranoia, fully warranted by the ample time the OP has had to develop it.

 

[maxd]

Why can't it simply be the casino is stalling, hoping he/she will play it back and/or trying to create some kind of nonsense to keep from paying him/her all together???

I suggest you re-read my previous post: I've been in touch with the casino peeps, they've explained the situation, I believe they have reasonable grounds for their investigation. In other words it's not pointless stalling or "some kind of nonsense". Please read the information provided.

What is it with CM and Lock Casino

Care to elaborate? Your question is unclear.

Malfunction voids all pays and plays. Ever heard those terms? They are auditing the software to make sure it was a legitimate win....

You do realize that you've just pulling this out of thin air, yes? I respectfully suggest that you have no idea why they're doing what they're doing and you're simply ... pulling ideas out of thin air.

If you wish to speculate (for no particularly good reason) that the investigation has got something to do with "malfunction" then I suggest you start your own thread entitled "My ideas of what might be going on in an investigation I know absolutely nothing about". Then wild ideas like this would be relevant and on-topic, as opposed to being pointless derailments like they are here.

No matter the outcome, this thread only exists because Lock has been dicking the OP around for 3 weeks.

Indeed, the delays are the reason this thread exists, but as stated earlier that delay is basically beyond Lock's control at the moment. They did raise the flag on this but once that's done the process passes to other people's hands, which is where it's at now.

I realize that may not be what you want to hear -- soooo much easier and more satisfying to blame Lock -- but if you want to deal with the reality of the situation instead of some distortion or fabrication then that's what you're looking at. Inconvenient but there it is.

Is it a PITA for the OP that it's taking some time? No doubt, but since it is justified that's basically tough noogies: it'll take as long as it takes and there it is.

Reasonable persistence in seeing things keep moving along -- which is more or less what the OP has done to this point -- is one thing, pointless speculation, imagined scenarios and belly-aching is a whole different thing. Unfortunately the latter seems to be the point of a good percentage of the posts here.

 

[chuchu59]

I suggest you re-read my previous post: I've been in touch with the casino peeps, they've explained the situation, I believe they have reasonable grounds for their investigation. In other words it's not pointless stalling or "some kind of nonsense". Please read the information provided.



Care to elaborate? Your question is unclear.



You do realize that you've just pulling this out of thin air, yes? I respectfully suggest that you have no idea why they're doing what they're doing and you're simply ... pulling ideas out of thin air.

If you wish to speculate (for no particularly good reason) that the investigation has got something to do with "malfunction" then I suggest you start your own thread entitled "My ideas of what might be going on in an investigation I know absolutely nothing about". Then wild ideas like this would be relevant and on-topic, as opposed to being pointless derailments like they are here.



Indeed, the delays are the reason this thread exists, but as stated earlier that delay is basically beyond Lock's control at the moment. They did raise the flag on this but once that's done the process passes to other people's hands, which is where it's at now.

I realize that may not be what you want to hear -- soooo much easier and more satisfying to blame Lock -- but if you want to deal with the reality of the situation instead of some distortion or fabrication then that's what you're looking at. Inconvenient but there it is.

Is it a PITA for the OP that it's taking some time? No doubt, but since it is justified that's basically tough noogies: it'll take as long as it takes and there it is.

Reasonable persistence in seeing things keep moving along -- which is more or less what the OP has done to this point -- is one thing, pointless speculation, imagined scenarios and belly-aching is a whole different thing. Unfortunately the latter seems to be the point of a good percentage of the posts here.

OK, I understand that these things take time but there must be a timeframe for the completion of the investigation regardless of whether it's related to fraud or any other sort of issues. Otherwise, it's still stalling but taking the form of something else.

 

[slotjunkie]

I suggest you re-read my previous post: I've been in touch with the casino peeps, they've explained the situation, I believe they have reasonable grounds for their investigation. In other words it's not pointless stalling or "some kind of nonsense". Please read the information provided.



Care to elaborate? Your question is unclear.



You do realize that you've just pulling this out of thin air, yes? I respectfully suggest that you have no idea why they're doing what they're doing and you're simply ... pulling ideas out of thin air.

If you wish to speculate (for no particularly good reason) that the investigation has got something to do with "malfunction" then I suggest you start your own thread entitled "My ideas of what might be going on in an investigation I know absolutely nothing about". Then wild ideas like this would be relevant and on-topic, as opposed to being pointless derailments like they are here.



Indeed, the delays are the reason this thread exists, but as stated earlier that delay is basically beyond Lock's control at the moment. They did raise the flag on this but once that's done the process passes to other people's hands, which is where it's at now.

I realize that may not be what you want to hear -- soooo much easier and more satisfying to blame Lock -- but if you want to deal with the reality of the situation instead of some distortion or fabrication then that's what you're looking at. Inconvenient but there it is.

Is it a PITA for the OP that it's taking some time? No doubt, but since it is justified that's basically tough noogies: it'll take as long as it takes and there it is.

Reasonable persistence in seeing things keep moving along -- which is more or less what the OP has done to this point -- is one thing, pointless speculation, imagined scenarios and belly-aching is a whole different thing. Unfortunately the latter seems to be the point of a good percentage of the posts here.

1. Thanks for the invite to re-read, but I read it very clearly the first time and it just seems when it is a big win there is always some reason to start questioning the winner(players) authenticity but when they took the deposit(s) they didn't need to do any deep(3+week long) investigation

2. It just seems that CM jumps to side with Lock on a few incidents! I know there is a personal relationship with them but...
Being an honest person myself, I tend to side with the player wanting to believe that they too are honest and not "up to something!"

 

[maxd]

OK, I understand that these things take time but there must be a timeframe for the completion of the investigation ....

If the investigation is genuinely progressing then it's not "pointless stalling", no matter how impatient one might find oneself.

Remember the Rushmore investigation about a year ago? That took months but it was totally legit, we know because we kept close tabs on it, and the bottom line was the time it was taking was justified.

Yes, it's annoying, without a doubt, but you can't just wave your hands (not "you" personally Chu, peeps in general) and say "too long, too long!" and make it all go away.

I've said it before: given the facts in this case investigation is justified, indeed necessary. So, there it is: the investigation will run its course and produce its results.

If the OP had a PAB running on this then it would be me making sure that things were ticking along. As it is the OP has decided otherwise so they'll have to stay on top of it themselves as best they can. Fair go, but pointless bitching about the process or wild speculations isn't going to help (again, not you Chu, just making the point in general).

 

[Nifty29]

Thanks for the info Max

Funny how some people keep turning every thread about a specific issue into a general 'all online casinos are cheating rogues (but we still play there anyway)' rant.

Are you able to give us any indication of what part of the win is being investigated?

 

[maxd]

1. Thanks for the invite to re-read, but I read it very clearly the first time and it just seems when it is a big win there is always some reason to start questioning the winner(players) authenticity but when they took the deposit(s) they didn't need to do any deep(3+week long) investigation

Yes, unfortunately what you say is sometimes true. But as I've said a few times now, this case is not about stalling or trying to get the player to gamble the winnings or any such thing. In fact AFAIK the player can't currently touch those winnings because that win has been frozen pending the outcome from RTG. This case is what it is: a legit investigation based on a number of relevant factors. Bummer, but there it is.

2. It just seems that CM jumps to side with Lock on a few incidents!

Having been involved in most of those issues myself I believe you're right, we have, and would do so again because based on the facts of the case it was justified. There have also been cases where we've told them "sorry, just pay the player" and they've done so.

If you're wondering why these issues have popped up I don't think you need to look much further than Lock's aggressive bonus policy (recently that's changed a little). Big bonuses like that attract all sorts, and some of them have been shysters, to put it bluntly.

Being an honest person myself, I tend to side with the player ....

I am also an honest person and after 2.5 years handling these issues I believe it is a mistake to side with either player or casino until the facts are on the table. There are shit casinos and there are shit players, no way around it. Siding with anyone as a matter of course is not a balanced view, IMHO and no offense intended.

Are you able to give us any indication of what part of the win is being investigated?

No can do, at least not yet. In fact the Lock people are probably pissed at me already for saying as much as I have.

 

[slotjunkie]

Yes, unfortunately what you say is sometimes true. But as I've said a few times now, this case is not about stalling or trying to get the player to gamble the winnings or any such thing. In fact AFAIK the player can't currently touch those winnings because that win has been frozen pending the outcome from RTG. This case is what it is: a legit investigation based on a number of relevant factors. Bummer, but there it is.



Having been involved in most of those issues myself I believe you're right, we have, and would do so again because based on the facts of the case it was justified. There have also been cases where we've told them "sorry, just pay the player" and they've done so.

If you're wondering why these issues have popped up I don't think you need to look much further than Lock's aggressive bonus policy (recently that's changed a little). Big bonuses like that attract all sorts, and some of them have been shysters, to put it bluntly.



I am also an honest person and after 2.5 years handling these issues I believe it is a mistake to side with either player or casino until the facts are on the table. There are shit casinos and there are shit players, no way around it. Siding with anyone as a matter of course is not a balanced view, IMHO and no offense intended.



No can do, at least not yet. In fact the Lock people are probably pissed at me already for saying as much as I have.

Thanks Max!

 

[jetset]

Just reading through this thread makes me wonder again at Max's patience in trying to keep things balanced and pragmatic.

Kudos, Max :notworthy

 

[maxd]

Thanks, but the truth is that this is what's really in my head most of the time:

I should write a piece on the crazy shit I see come through on these PABs, from both the casino and player side, and in such copious helpings too. Much of it would make your hair curl.

Sad, but true. :nod:

 

[Nifty29]

Just reading through this thread makes me wonder again at Max's patience in trying to keep things balanced and pragmatic.

Kudos, Max :notworthy

Ditto Jet

 

[Cant_Get_Right]

Yeah I was wondering why he would say that too! Why can't it simply be the casino is stalling, hoping he/she will play it back and/or trying to create some kind of nonsense to keep from paying him/her all together??? What is it with CM and Lock Casino

This is why I never post praises for a casino. No matter how fast they withdrawal or good support is. There will always be a time where your praised casino. Will look like a rogue. It's okay to state that XYZ processes cashins in 24hrs or what so. But to Praise a Casino because you're feeling joyful. Due to a nice win. Can be a let down to others down the road. Good support and fast cashouts should be the standard at all casinos, with a long track record. Not some start up company. That tries and win a few players. With so-called fast services. And then drop the ball when the big hits starts coming.

 

[vinylweatherman]

The problem is that we DON'T know what is going on in these cases, but we often hear the player's side of the story, and when it comes from someone who has been a member for a while, more weight is given to it.

The OP seems quite taken aback with my suggestion that they might have been "up to something", and pointed out that all they had done was a modified martingale type system on the slots. Now, what exactly is wrong with this, well nothing, so speculation starts to extend to other things, from a stalling tactic to a software malfunction.

I think we can rule out a normal game play audit, this would have been done long ago, and a decision as to whether terms were breached made by now.

Unfortunately, because this is SLOTS play, at least according to the player, we are left wondering just WHAT is both fully justified, and taking so long. The Rushmore investigation was an elaborate fraud involving planted employees supplying copies of other person's documents for use at online casinos to fool the usual verification procedures, and this took a while because the people who allegedly opened the accounts had to be verified IN PERSON by a team of private detectives to ensure it was really them playing, and not some bunch of fraudsters.

The problem here is believing that it is possible that our esteemed fellow member has been a fradster all this time, and has finally been caught out.

Maybe the OP WOULD have been better off using the PAB service, given the size of the win, and the fact that PABs are "unlimited" for accredited casinos.

 

[Nifty29]

This is why I never post praises for a casino. No matter how fast they withdrawal or good support is. There will always be a time where your praised casino. Will look like a rogue. It's okay to state that XYZ processes cashins in 24hrs or what so. But to Praise a Casino because you're feeling joyful. Due to a nice win. Can be a let down to others down the road. Good support and fast cashouts should be the standard at all casinos, with a long track record. Not some start up company. That tries and win a few players. With so-called fast services. And then drop the ball when the big hits starts coming.

With all due respect, did you actually read anything that Max said?

The delay has nothing to do with Lock Casino.....it is RTG where the hold-up is coming from.

Intimating that Lock is 'looking rogue' and 'dropping the ball because of a big win' is drawing a very long bow indeed, and is quite unfair IMO.

Max says the delay is justified. So, you either think Max is full of it or you trust what he says. If its the latter, then Im not sure why you would want to be part of a forum where you dont trust what the people who run it tell you...??

 

[oldtrvlagt]

This is why I never post praises for a casino. No matter how fast they withdrawal or good support is. There will always be a time where your praised casino. Will look like a rogue. It's okay to state that XYZ processes cashins in 24hrs or what so. But to Praise a Casino because you're feeling joyful. Due to a nice win. Can be a let down to others down the road. Good support and fast cashouts should be the standard at all casinos, with a long track record. Not some start up company. That tries and win a few players. With so-called fast services. And then drop the ball when the big hits starts coming.

I respectfully have to say I disagree to a certain point. We all post we when are peeved at a casino for one reason or another....why is it a problem to post a good experience? How are people supposed to know if no one posts a good experience? We can all post disclaimers saying it is "my experience only, don't expect the same results", etc., etc. No one is going to have the same positive as everyone else when it comes to a win. The customer service, withdrawal process, etc., should be the same. People need to take it for what it is worth...the players' own experience.

 

[Pulver]

Feel free to PAB as suits you but I've been in touch with the casino and I believe they have reasonable justification for taking some time to look into this case. They've notified you and the process will take as long as it takes, as these things do. If it all comes out well then you'll be paid. If not ....

As it happens the hold-up isn't at their end, but I'm well aware that that's not really the point.

I've said it before: given the facts in this case investigation is justified, indeed necessary. So, there it is: the investigation will run its course and produce its results.

maxd: Since you say that investigation in this case is justified and necessary I am wondering if they showed you the documentation I sent in and you found them dodgy? I can do whatever it takes to prove my identity to you if that helps the case. Can I send you the scans I sent Lock so you can look at them? I can also give you a call with my cellphone and you can check it up against the phonerecords in Norway? Can I provide you with any other picture or scan of some kind?


The reason I did not PAB was that I not want to "jump to my guns" or whatever it is called, and after reading this:

Feel free to PAB as suits you but I've been in touch with the casino and I believe they have reasonable justification for taking some time to look into this case. They've notified you and the process will take as long as it takes, as these things do

it sounded to me that you were already on the case. But I will certaintly PAB if you recomend me to do that?

vinylweatherman:

Unfortunately, because this is SLOTS play, at least according to the player, we are left wondering just WHAT is both fully justified, and taking so long.

What are you insinuating with "according" to the player? Lock casino or maxd are more then welcome by me to post my entire gameplay here if that helps to bring clarity to the case. I won on the slotscoupon "singlemalt". The game I played and won big on was Paydirt. I then finished the WR of around 70 000 with playing a variety of slots. Ofcourse I am taken aback of your insinuation that im up to something. I just had the biggest win of my life by far, and then three weeks go by, all I hear is that I am under investigation. No word of for what. How do you think it makes my stomach feel to have $21 000 hanging in the blue and "beeing investigated" for unknow reasons and then have other members implying that "there has to be more to the story then what is known".


Now I don't know what I am beeing investigated for. The only way I see it is that they don't belive that I am a "genuine" person or how I should say it, they belive that I broke the T%C of the bonus (this should surely not require a 3 week investigation) or they belive that I have somehow hacked the slot (that is just absurd). Could perhaps you max confirm that I did not break any of the T&C so we have that out of the way?

And just a last note. Did Lock or RTG give any estimated timeframe on this? Are we talking days, weeks or months? And is there any way that Lock casino can lift the IP? ban they placed on my livechat service so that I can regulary check in to see if there has been any updates? Why did they place this ban anyway? Was it to annoying for them to have to answer to me a couple of times a week? (I was very polite, respectfull and used a short time each time). Could you please ask them this max?

 

[maxd]

... Can I send you the scans I sent Lock so you can look at them? ... Can I provide you with any other picture or scan of some kind?

If this were a PAB issue then I could and would get involved to that degree but since you've opted for a non-PAB approach on this I'm not inclined to get any further involved than I already am. I have PABs to work on.

But I will say this: you posted on the boards, I checked with Lock, they explained what was up and where things were at, it all sounded reasonable to me so ... there you are. You're just going to have to wait and see what happens, though I see no reason to be concerned that this is going to take an inordinate amount of time to work itself through.

That said, you going the non-PAB route doesn't give you leave to beat the shit out of Lock here on the boards either. You've said your piece and now you're pretty much going to have to sit on your hands until they get back to you. C'est la vie. Not to put too fine a point on it but next time I'd suggest you think twice before you discard the PAB option so readily.

If you've changed your mind though and are thinking now that the PAB thing might not be such a bad idea then yes, by all means, read the Pitch-A-Bitch FAQ and proceed. Because this has gone on as far as it has there are a lot fewer options available to us than would otherwise have been the case but you've been an active member for a while now so I'll happily accept your PAB, especially since this is an Accredited casino. Keep in mind though that the usual rules apply: once you PAB there is a lock-down on making forum posts regarding your case. It's the PAB or the forums, not both.

And either way this thread title needs to change: as amply demonstrated they are not "stalling" anything.

 

[Pulver]

If this were a PAB issue then I could and would get involved to that degree but since you've opted for a non-PAB approach on this I'm not inclined to get any further involved than I already am. I have PABs to work on.

But I will say this: you posted on the boards, I checked with Lock, they explained what was up and where things were at, it all sounded reasonable to me so ... there you are. You're just going to have to wait and see what happens, though I see no reason to be concerned that this is going to take an inordinate amount of time to work itself through.

That said, you going the non-PAB route doesn't give you leave to beat the shit out of Lock here on the boards either. You've said your piece and now you're pretty much going to have to sit on your hands until they get back to you. C'est la vie. Not to put too fine a point on it but next time I'd suggest you think twice before you discard the PAB option so readily.

If you've changed your mind though and are thinking now that the PAB thing might not be such a bad idea then yes, by all means, read the Pitch-A-Bitch FAQ and proceed. Because this has gone on as far as it has there are a lot fewer options available to us than would otherwise have been the case but you've been an active member for a while now so I'll happily accept your PAB, especially since this is an Accredited casino. Keep in mind though that the usual rules apply: once you PAB there is a lock-down on making forum posts regarding your case. It's the PAB or the forums, not both.

Why didn't you just word it that way the first time around.
I will PAB right away!

 

[TonyT]

Max can twist it up, tie it in a knot all he wants.

The fact is the casino has not kept in touch with the player.

You may know what the semi-facts are but it is plain and simple as to what side you are on Max, Bryan

These casinos help but food on the table for Bryan and help pay for the bills for the mods here.

I know i am outta here after this but know how it works "behind" the scene.

Good luck.

Pulver won legit!

 

[takethemoney]

Max can twist it up, tie it in a knot all he wants.

The fact is the casino has not kept in touch with the player.

You may know what the semi-facts are but it is plain and simple as to what side you are on Max, Bryan

These casinos help but food on the table for Bryan and help pay for the bills for the mods here.

I know i am outta here after this but know how it works "behind" the scene.

Good luck.

Pulver won legit!

I'm sure that's why Max works tirelessly to resolve issues between players and casinos. Next I suppose you would be douchey enough to suggest that the casinos also buy their accreditation here?

Tony, why do you hate this place so much and why are you so ungrateful to Bryan and Max? I hope you don't ever find yourself needing their services, especially after burning bridges.

 

[TonyT]

I'm sure that's why Max works tirelessly to resolve issues between players and casinos. Next I suppose you would be douchey enough to suggest that the casinos also buy their accreditation here?

Tony, why do you hate this place so much and why are you so ungrateful to Bryan and Max? I hope you don't ever find yourself needing their services, especially after burning bridges.

I don't burn bridges, i just know how this game goes.

Bryan hates me for my remark to this casino and thats a fact. I will never need there services as i have more money then brains.

Its just a FACT that CM and the workers here take the side of the casino as they PAY to be here. takethemoney? You only know this side of it NOT the REALLLLLLL side of casino forums., you have been a member here long enough to know whats up.

Plain and simple........... forums make there $$$$$$$$$$ from casinos. Hate me or not its the TRUTH.

 

[lost2much]

Hey Tony, not to fan any flames or anything, but can you produce proof of what you say? I'm sure they have lots of business arrangements with the casinos (running a forum like this takes $$$), but I would hope that they would not stoop to simply shilling for their paying customers. Innocent until proven guilty in my eyes, so it is up to you to produce the proof now Tony.

 

[kakata]

I don't burn bridges, i just know how this game goes.

Bryan hates me for my remark to this casino and thats a fact. I will never need there services as i have more money then brains.

Its just a FACT that CM and the workers here take the side of the casino as they PAY to be here. takethemoney? You only know this side of it NOT the REALLLLLLL side of casino forums., you have been a member here long enough to know whats up.

Plain and simple........... forums make there $$$$$$$$$$ from casinos. Hate me or not its the TRUTH.

....well from your posts,... you dont seem to be THAT MUCH RICH ....JMO

 

[jod5413]

Wow, lots of sarcasm going on here. This entire thread is making my snark-o-meter run off the chart!!

Tony, why do you hate this place so much and why are you so ungrateful to Bryan and Max? I hope you don't ever find yourself needing their services, especially after burning bridges.

Good point, Takethemoney. Tony seems to be a self destructive twit, IMO.

I don't burn bridges, i just know how this game goes.

Bryan hates me for my remark to this casino and thats a fact. I will never need there services as i have more money then brains.

Bryan could care less about you or your self centered posting, and the general all around noise you make. He cares about members that contribute to the forum, not people that just mouth off because they like to "see" themselves speak. IMO

Its just a FACT that CM and the workers here take the side of the casino as they PAY to be here. takethemoney? You only know this side of it NOT the REALLLLLLL side of casino forums., you have been a member here long enough to know whats up.

Plain and simple........... forums make there $$$$$$$$$$ from casinos. Hate me or not its the TRUTH.

Then why don't you end your membership here and spare others having to read your drivel.

Sorry Max, I warned ya though!

 

[slotjunkie]

With all due respect, did you actually read anything that Max said?

The delay has nothing to do with Lock Casino.....it is RTG where the hold-up is coming from.

Intimating that Lock is 'looking rogue' and 'dropping the ball because of a big win' is drawing a very long bow indeed, and is quite unfair IMO.

Max says the delay is justified. So, you either think Max is full of it or you trust what he says. If its the latter, then Im not sure why you would want to be part of a forum where you dont trust what the people who run it tell you...??

With all due respect, does he have to like everything the people who run the forum say??? Maybe he likes reading and chiming in on some of the post!
Who trust everything someone in virtual world says anyway!

 

[Antonia1953]

I don't burn bridges, i just know how this game goes.

Bryan hates me for my remark to this casino and thats a fact. I will never need there services as i have more money then brains.

Its just a FACT that CM and the workers here take the side of the casino as they PAY to be here. takethemoney? You only know this side of it NOT the REALLLLLLL side of casino forums., you have been a member here long enough to know whats up.

Plain and simple........... forums make there $$$$$$$$$$ from casinos. Hate me or not its the TRUTH.

What was the remark? Tell me, so I can decide if I hate you too.

 

[jod5413]

What was the remark? Tell me, so I can decide if I hate you too.

Funny one, Antonia!!

Slotjunkie,

I agree that you can not trust everyone in the internet world. But, if you do not trust this forum's owner and mods, there is not much reason to invest your time here. IMO.

 

[Nifty29]

With all due respect, does he have to like everything the people who run the forum say??? Maybe he likes reading and chiming in on some of the post!
Who trust everything someone in virtual world says anyway!

Someone else who isnt taking the time to read.

I was talking about trusting what Max and Bryan say......not liking it. If you think they are lying (and if you dont trust what they say then that is the implication), then what he hell are you doing here???

Trust is very much about past experience and reputation and, in the case of Max and Bryan, they are pretty much beyond reproach when it comes to resolving legitimate player issues.

 

[maxd]

Max can twist it up, tie it in a knot all he wants.

Such as? Spell it out! Be specific, with quotations.

You're a real piece of work you know that? You have no clue what the details of this case are yet you are magically able to state what the truth at the bottom of it really is and that I'm screwing the OP over cause you know "who's side I'm on". All that and I haven't even started to handle the OP's case yet. That's pretty acute insight you've got there, or perhaps you are just talking out of your arse, again.

How many hundreds of player issues do you resolve each year? How many millions of dollars do you get back into player's hand in the process. About sweet FA, yes? Right, well when you do then you can start making pronouncements about who's corrupt and manipulative and who's cheating whom.

You narrowly escaped the chop last time and were oh so grateful for it for about 15 minutes. Now this crap, and the old "casino calls the tune" rubbish to boot.

At least you could try to be a little imaginative with your smears and innuendo. I've been hearing that bullshit whinge for over a decade and it is the same thing now as it has ever been: the piss and moan of belligerent ignorance.

 

[bernynhel]

...Indeed, the delays are the reason this thread exists, but as stated earlier that delay is basically beyond Lock's control at the moment...

My comment, "No matter the outcome, this thread only exists because Lock has been dicking the OP around for 3 weeks. If a casino can't be completely forthcoming with a customer regarding the status of the cashout, on a daily basis, if it so pleases the customer, then the casino deserves to have its business put out in the street and embellished by all of the paranoia, fully warranted by the ample time the OP has had to develop it." , was in reference to Pulver's complaint that Lock was not doing anything to keep open a clear channel of communications, not the seemingly, unusually long time the investigation is taking. It's one thing that the issue required escalation to RTG for assessment, and if it requires this amount of time, fine, but quite another for Lock to give Pulver the impression that his daily anxiety over this isn't worth their time on a daily basis and I have no reason to doubt Pulver's word that this has been his experience, as it would be mine, also. The OP only knows he deposited, played and cashed out at Lock, not at RTG, and it' Lock's responsibility to appease the OP. Again, if Lock had been on their J.O.B. in this respect, I can't fathom that this thread would exist.

...I realize that may not be what you want to hear -- soooo much easier and more satisfying to blame Lock -- but if you want to deal with the reality of the situation...

Again, within the criteria I explained where Lock owns responsibility - keeping the OP posted on what is transpiring, even if only to say, "WE don't know, RTG hasn't got back to us since last time you called.", there is no place else to pass the buck beyond Lock.

I know you deal in huge volumes of this kind of sitch, Max , but geez, we don't and it is enough money to have any member do a little nail-biting over, given the time frame and assuming the OPs complaint of the lack of communication on Lock's park is not disingenuous.

And if it were me in the same situation, there are individuals posting to this thread I would hope would just not post to mine if they can't give a fellow player the fkn support of the benefit of doubt vs the house, fer crissake!!!

@ Pulver: Assuming you've presented yourself fair and square in this forum, whatever the outcome of this "investigation", you have not been treated properly by any stretch of the imagination during the course of it by the people at Lock. And until such a time anyone can prove differently, I'm 100% with you.

...How do you think it makes my stomach feel to have $21 000 hanging in the blue and "being investigated" for unknown reasons and then have other members implying that "there has to be more to the story then what is known"...

I feel ya! And I'm, to be perfectly honest, I am more than just a little embarrassed that there aren't more of our fellow CM members that do, as well.

Why didn't you just word it that way the first time around.
I will PAB right away!

Again, I know you do this all day Max, and I appreciate what you do, but, given the language differences, I had doubted that Pulver could have fully understood your exact position on the urgency to PAB at this point in the thread. IMO a little more firmness and a little less ambiguity than in post #11 might have been more helpful to Pulver. Of course, I had to wait for Pulver to confirm my thoughts on this (above) before mentioning it as I didn't want to assume how Pulver might have been reading you. Again, I know you do a lot and it's not unreasonable for you to take certain aspects of the process for granted, but for Pulver, this is, understandably, a very big deal.

...The fact is the casino has not kept in touch with the player...Pulver won legit!

Whether or not I agree with your other statements or opinions, I support your right to express them and I applaud that you are definitely down for Pulver on this, right or wrong. If you are, indeed, "outta here after this", and it's not your own decision, I would be surprised as I can't see any justification for it in this thread, at least.


I consider all the posts which are little more than member's opinions of what their fellow members post and their opinions that go so far as to judge whether or not their fellow member's posts have a right to even exist, appalling. They are certainly not helpful and if I were the kind of petty SOB prone to "neg rep" posts, I am unhappy to say I see a few I might consider. "Thanks" to posts that do nothng but bag on another member fall into this category, as well, and more closely mimics the behavior of a member of a mob than a member of a forum. Sometimes I think there are those, here, who would be happier in a real mob vs a virtual one, complete with hoods over their heads and torches and shit. I'm not going to quote anyone or name names but to whomever it may concern: Please keep my name out of your mouths. TY.