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question about twin casino

ktruo123

Newbie member
Joined
Jan 9, 2017
Location
goodwood heights
hi after seeing the casino's ranking on casinomeister i decided to join twin casino.
everything seems good.. i like the layout and the slots games that are available.

i got 2 issues so far with twin casino.. of course i already talked to their staff on live chat.. and still left clueless.

on casinomeister it advertise that there's an exclusive $5 for NEW and Existing players.

Exclusive: $5 Free for new and existing players:
  1. Register a new account in Twin Casino
  2. Claim $5 no deposit bonus
  3. Use the code CMFIVE when claiming the bonus
  4. If you’re existing Twin Casino player, please contact a representative Alex@Twin to credit your account with $5 free
  5. For existing players at least one successful deposit at Twin is required to qualify for this promotion
the guy on live chat said that i cannot get that bonus cause it's only for selected members.

the 2nd issue is i took advantage of their promotion with the slot "Pyramid kings" i deposited 20 dollars and whatever i won with the 40 free spins i got from the promotion. i played a few other games first than i open 2 screens and played reactoonz and moon princess simultaneously. i put them both on auto spin, my bets were small only at 20cents and towards the end i put it up to 40 cents.

i played for a while and managed to trigger only 1 feature with moon princess, and when i was down to my last 17 dollars i managed to trigger another feature on moon princess. i chose the middle chick and manage to win 29-30 dollars, but i noticed it didn't add to my balance. i immediately went on live chat and told them what has happen.

i still till now dont get what the girl on live chat meant when she says that cause i played the bonus delayed or soemthing and it's against the casino rules.. im still very confused. i checked moon princess history and it did not show the winnings, i also checked the history within twin casino's page and it also did not show.

while talking to her i played out the rest of my 17 dollars on moon princess and managed to trigger another feature.. this time i only won $5 but it payed to my balance...

so y would it pay on 2 of my other features and not that one

can someone please explain to me what i did wrong please?


Find our official review of Twin Casino here.
 
Last edited by a moderator:
Sooo, you contacted live chat instead of the specific representative that they wrote to actually contact? Smart. You should have it if you contact @Alex@Twin here at CM and you signed up with the exclusive b-tag code.

Usually CS doesn't have much info in regards to affiliate offers tbf as it could easily be wrong - so asking Alex would be go-to if the bonus isnt added
 
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