So long, 96% ?

[SCATT3R]

So, I was just trying out Pragmatic's most recent slot release: Big Dawgs

I noticed something disturbing: The highest RTP setting is actually sub 96% - 95,97% to be precise - while the casinos offering the lesser version will have it on 93-something. Is this what we can expect going forward? I suspect it's set just under 96% to test the waters, and if 95,97% is received without outrage, next we'll see 95,02% and so on...

As for the game, I only played 250 spins so it's hardly a sample size but I had to exit because I could see where it was going: the base game was absolutely dead, returning only like 30%, and I couldn't get a bonus. It seems like yet another game only designed for the players to skip straight to the bonus buy, which incidentally cost a whole lot more than the norm was untill recently, and let me guess: the bonus round will have all these ridiculous multipliers everywhere which doesn't really do anything other than blocking the winning combinations or give a 100x on a 0.1x win which is another disturbing trend in your games lately.

I'm a loyal, big fan of PP. Please don't ruin it.

 

[SCATT3R]

So, I was just trying out Pragmatic's most recent slot release: Big Dawgs

I noticed something disturbing: The highest RTP setting is actually sub 96% - 95,97% to be precise - while the casinos offering the lesser version will have it on 93-something. Is this what we can expect going forward? I suspect it's set just under 96% to test the waters, and if 95,97% is received without outrage, next we'll see 95,02% and so on...

As for the game, I only played 250 spins so it's hardly a sample size but I had to exit because I could see where it was going: the base game was absolutely dead, returning only like 30%, and I couldn't get a bonus. It seems like yet another game only designed for the players to skip straight to the bonus buy, which incidentally cost a whole lot more than the norm was untill recently, and let me guess: the bonus round will have all these ridiculous multipliers everywhere which doesn't really do anything other than blocking the winning combinations or give a 100x on a 0.1x win which is another disturbing trend in your games lately.

I'm a loyal, big fan of PP. Please don't ruin it.

 

[Jelena_PragmaticPlay]

Hey dear @SCATT3R

First of all, I must confirm that you're right about 250 spins hardly being an adequate sample - The games RTP is certified by GLI against millions of rounds

Second, your loyalty to Pragmatic Play games is very much appreciated, so rest assured we will continue to deliver games in the 96% RTP range, it's just that this specific game's math model dictated it to come to a theoretical RTP just a bit lower than 96%, since we release games all the time with different math models.

Best of luck and many big wins to come your way!

 

[Djcent]

The Tournament is Over, But There Are No Prizes The story I, as one of the players at PIN-Up Casino, encountered is a vivid example of how a casino can deceive its users. The tournament by Pragmaticplay, where I secured a prize position, ended on September 22, 2024. However, as of the writing of this article, September 26, 2024, the promised prize money has yet to be credited to my account.
I have contacted the casino's support team multiple times, requesting an explanation of the situation, but my inquiries were ignored or met with evasive responses, offering no concrete solutions. Instead of resolving the issue, the casino representatives fed me empty promises, providing no clear information about the payment timeline or reasons for the delay.
Prize Positions and Ignoring Players According to the provided documents, I ranked within the 41-150 range, which should have entitled me to a cash prize of 25,000 Kazakhstani tenge. However, despite the official rules of the tournament by Pragmaticplay, PIN-Up Casino is in no hurry to fulfill its obligations. This incident raises suspicions that the casino is deliberately delaying payments or even intends to avoid them altogether.
Such situations are especially frustrating when real money is at stake. Players spend their time and money, expecting fair conditions and a chance to win. However, the casino's failure to address such incidents undermines trust in the platform and forces one to question whether it's even worth continuing to play at such casinos.
The Irresponsibility of Customer Support The behavior of the support service is particularly disappointing. When a player faces a problem and reaches out for help, they are provided with neither specific deadlines for resolving the issue nor explanations. Instead of assisting, the support representatives give vague answers that do not clarify the situation.
This tactic appears to be an attempt to evade responsibility and, judging by the situation, is an effort to keep the player in the dark. This is especially concerning in the context of online casinos, where trust between the player and the operator is a key aspect of a successful gaming experience

 

[Djcent]

The Tournament is Over, But There Are No Prizes The story I, as one of the players at PIN-Up Casino, encountered is a vivid example of how a casino can deceive its users. The tournament by Pragmaticplay, where I secured a prize position, ended on September 22, 2024. However, as of the writing of this article, September 26, 2024, the promised prize money has yet to be credited to my account.
I have contacted the casino's support team multiple times, requesting an explanation of the situation, but my inquiries were ignored or met with evasive responses, offering no concrete solutions. Instead of resolving the issue, the casino representatives fed me empty promises, providing no clear information about the payment timeline or reasons for the delay.
Prize Positions and Ignoring Players According to the provided documents, I ranked within the 41-150 range, which should have entitled me to a cash prize of 25,000 Kazakhstani tenge. However, despite the official rules of the tournament by Pragmaticplay, PIN-Up Casino is in no hurry to fulfill its obligations. This incident raises suspicions that the casino is deliberately delaying payments or even intends to avoid them altogether.
Such situations are especially frustrating when real money is at stake. Players spend their time and money, expecting fair conditions and a chance to win. However, the casino's failure to address such incidents undermines trust in the platform and forces one to question whether it's even worth continuing to play at such casinos.
The Irresponsibility of Customer Support The behavior of the support service is particularly disappointing. When a player faces a problem and reaches out for help, they are provided with neither specific deadlines for resolving the issue nor explanations. Instead of assisting, the support representatives give vague answers that do not clarify the situation.
This tactic appears to be an attempt to evade responsibility and, judging by the situation, is an effort to keep the player in the dark. This is especially concerning in the context of online casinos, where trust between the player and the operator is a key aspect of a successful gaming experience

I would like to discuss the current situation with any of the players. Maybe someone had such a bitter gaming experience?

 

[SCATT3R]

Jelena_PragmaticPlay​

Retired account - no longer in service​

Sad to hear that I guess there goes our contests too.