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Trada casino void all winnings

J

jlcaburnay

Dormant account
Joined
Mar 14, 2018
Location
Philipppines
So i registered on tradacasino and there was this free spin for new players. I played thru it and got some credits. But it wasn't much, then i deposited $25 and then $50, i didn't even use code for first deposit which would have tripled my fufir $25 deposit. So i was playing with my free credits along with my deposited credits.
When i reached around $480 i decided to make my first withdrawal with $320. Withdrawal was pending approval. Then i got a mail requiring me to upload/email documents for identification verification. So i i uploaded required docs so that my withdrawal would be approved. The docs where approved and my account verified for withdrawal. THEN i got another email saying "
Hello,

We are refunding your deposits and an extra $10 for your free spins winnings.

This is because your initial balance came from free spin winnings which have a max withdrawal of $10. You immediately deposited after that so we are refunding those deposits"

WTF!

Im a newbee in online casino. Is this allowed? They basically void all my winnings.

See Related Threads:
 
Last edited by a moderator:
Sounds very harsh because if you had lost your deposits there is no way they would have refunded them . I'm not sure exactly what happened here ? You got some freespins no doubt with wagering requirements and a $10 max withdrawal limit and you ended up with "some credits but it wasn't much" but you then deposited $75 and they still consider all your winnings to be part of the original freespins ? I can understand you needing to complete wagering requirements but it doesn't sound right at all
 
Tourettesguy said:
Max witdrawal of $10 for free spins.. And this casino has top score here?? Why even have free spins?
Click to expand...


Ok so Trada now segeregate their funds - bonus and cash.

They do not amalgamate the funds together - you can see the split on the balance between bonus and cash.

Eg I have a balance of £100 of which is £90 cash and £10 bonus. If i win £500 when my balance is at £50 thats all mine to keep.

If I drop down to £5 balance I am now in bonus territory - and with bonus cash casinos can put any rules/limits they like on them.

So if you balance had dropped past your intial cash balance into bonus territory and then you hit that big win, its with their bonus money hence they can put any conditions on it they see fit.
 
Trada are good. Seems like you should be paid here. Im thinking you didnt wager what you won and they think that you deposited to make wager. Which doesnt matter because all you did was risk your money either way and the winnings fromt he freespins were so small it was actually in their favor anyways that you deposited.

Im sure once the reps look into it you will be fine.
 
lockinlove said:
Trada are good. Seems like you should be paid here. Im thinking you didnt wager what you won and they think that you deposited to make wager. Which doesnt matter because all you did was risk your money either way and the winnings fromt he freespins were so small it was actually in their favor anyways that you deposited.

Im sure once the reps look into it you will be fine.
Click to expand...

Im not so sure - now that funds are segregated everywhere (ask Betat how much their cashouts increased when they introduced their segregation allowing early withdrawal) I think the Casinos are going to be a lot less magnanimous, and of course its a lot more black and white the new way. i.e did you win with your cash or our bonus funds.

Im not 100% sure on the circumstances above but if I was being cynical you could argue the redeposit was to mask the big win when in bonus funds to avoid the max cashout for the free spins big win. But I am a cynical bugger generally...
 


Hi @jlcaburnay,

I want to personally apologise for this issue. It was most definitely a mistake.

I have spoken to the staff and it seems there was some confusion.

We recently changed our bonus terms as a result of the new UKGC regulations. This means that we now offer a welcome bonus with a maximum withdrawal of $/£/€10. The reason we reduced the maximum withdrawal is because the welcome offer is now 100% risk free.

In the past, players had to make a deposit to commence wagering on their free spin winnings, which carried some element of risk. The new terms do not require the player to deposit, and if they are lucky enough to meet wagering requirements they can make a withdrawal without risking any of their own funds.

You were the first (and only player so far) to use your free spins, receive the winnings and then immediately make a deposit. The banking team assumed that the maximum withdrawal would still apply as your initial winnings were from the welcome spins and they refunded your deposits plus $10.

This, of course, should not have been the case. It was a misunderstanding of the new bonus rules on the banking teams part. This has now been clarified and will not happen again. I have refunded you your initial winnings (minus the payment we made at the time).

You now have the $426 refund in your Neteller account.

I have reviewed all cases and you are the only one affected by this misunderstanding.

Thanks for your patience in this case and for bringing it to my attention, this isn't the norm for us I can assure you! Won't happen again.

Let me know if you need anything else,

Rachel.
 
Bravo!
 
Tourettesguy said:
Max witdrawal of $10 for free spins.. And this casino has top score here?? Why even have free spins?
Click to expand...

The $10 max withdrawal is only applied to the sign-up spins, which are risk free.

Players don't need to make a deposit to commence wagering and they are free to withdraw if they manage to complete the wagering :)
 
Rachel, have you been working at some Rival casino before?
$10 riskfree and free to withdraw.. Is a $10 withdrawal even allowed by CC or Neteller or whatever, or do I have do make a $25 deposit to be able to cashout.. And maybe a playthrough of 1x the amount.
A ridicoulus promo like this is more like a warning to stay away in my book. I bet you sell the email adress from the signed up player for more than $10. Ok if you had a $100 max cashout at least, then it would be a challange for the player and a risk for you. If I won $100 I probably would stay as a depositing player, but for $10 its like you dont care if the player win/lose and stay or leave instantly. Sorry but "Rachel" and this kind of promo steer my thought to Rival casinos 10 years ago.
 

See I told ya.

Enjoy the money.
 
Tourettesguy said:
Rachel, have you been working at some Rival casino before?
$10 riskfree and free to withdraw.. Is a $10 withdrawal even allowed by CC or Neteller or whatever, or do I have do make a $25 deposit to be able to cashout.. And maybe a playthrough of 1x the amount.
A ridicoulus promo like this is more like a warning to stay away in my book. I bet you sell the email adress from the signed up player for more than $10.
Click to expand...

- We process withdrawals of $10 to all payment methods.
- We require one $5 deposit in order to activate the chosen payment method.
- Once a deposit of $5 is made, we process $15 (Deposit of $5 plus winnings of $10) back to the chosen card.
- There is no rollover requirement for the deposit.
- We do not sell email addresses.

Tourettesguy said:
Ok if you had a $100 max cashout at least, then it would be a challange for the player and a risk for you. If I won $100 I probably would stay as a depositing player, but for $10 its like you dont care if the player win/lose and stay or leave instantly.
Click to expand...

If the only way to attract players to TradaCasino was to give them $100 for free, then we would not have a casino. The $10 max on signup spins sounds low, but its free money. Free. No risk whatsoever to the player.

Tourettesguy said:
Sorry but "Rachel" and this kind of promo steer my thought to Rival casinos 10 years ago.
Click to expand...

No need to refer to me in inverted commas, my name is Rachel.
 
dionysus said:
A $10 max withdraw?
So because an international wire transfer to my bank is $40, I'd be overdraft $30 if I won and withdrew.
Um, hard pass.
Click to expand...

I would never inflict an additional cost on anyone. If the only way to pay a player incurs a cost, we would take the hit. i.e. if there's a $40 charge to receive your $10 winnings, I would pay $50. I would never send a payment to anyone that would literally cost them more than they won.

Each case is evaluated on its own merits, and we do make exceptions in exceptional circumstances.

As of yet, I haven't had this issue but I'm sure it will crop up eventually :)
 
Tourettesguy said:
-All signups win on this promo or what?
-So this IS a Rival casino in a new costume?
Click to expand...

No, it's not and I think it's time you start to show some respect. This is Trada and they have always been fair to all players and Rachel is a great rep.
You on the other hand is known to be really rude at times. Why? Wouldn't it feel better to be nice and helpful once in a while?
Btw, I reported your other post. You have to stop insinuating things that's only in your fantasy.
 
Waat? LOL What about Rival? Please share girls.
And how do you know this is not an old Rival?
Back in the days all Rival folks I wrote with(lots of them) were named Rachel.. and this kind promo is also very Rival'ish

Report all you want, I asked a questin and go no answer and an annoyed comment instead so I surely stepped on an evel toe here.
Dont really care but this is not a better casino than for ex Video Slots and Rizk.. Maybe a greyish zone, proceed with caution.
 
Tourettesguy said:
Waat? LOL What about Rival? Please share girls.
And how do you know this is not an old Rival?
Back in the days all Rival folks I wrote with(lots of them) were named Rachel.. and this kind promo is also very Rival'ish

Report all you want, I asked a questin and go no answer and an annoyed comment instead so I surely stepped on an evel toe here.
Dont really care but this is not a better casino than for ex Video Slots and Rizk.. Maybe a greyish zone, proceed with caution.
Click to expand...

I don't care about you comparing them with Rivals, but you said they sold email addresses. That is disrespectful and what I reported.

You didn't step on an evil toe. You are an evil one and I can't understand why.
Noone have said that they are better than other accredited casinos, but they are good and fair. Noone needs to proceed with cation there, but you should start doing that here maybe.
 
Tourettesguy said:
Waat? LOL What about Rival? Please share girls.
And how do you know this is not an old Rival?
Back in the days all Rival folks I wrote with(lots of them) were named Rachel.. and this kind promo is also very Rival'ish

Report all you want, I asked a questin and go no answer and an annoyed comment instead so I surely stepped on an evel toe here.
Dont really care but this is not a better casino than for ex Video Slots and Rizk.. Maybe a greyish zone, proceed with caution.
Click to expand...

Please don’t make assumptions. We are in no way affiliated to any other online casino. We are a privately owned, independent brand. We have no sister sites or previous affiliations.

This is a basic signup offer where players have the chance to grab a free $10 without risking any of their own money. Of course, not everyone meets the wagering requirements, but everyone has the same chance of cashing out. It just gives them a feel for the casino, and a chance to try it out without putting their hand in their pocket.
 
Tourettesguy said:
Rachel, have you been working at some Rival casino before?
$10 riskfree and free to withdraw.. Is a $10 withdrawal even allowed by CC or Neteller or whatever, or do I have do make a $25 deposit to be able to cashout.. And maybe a playthrough of 1x the amount.
A ridicoulus promo like this is more like a warning to stay away in my book. I bet you sell the email adress from the signed up player for more than $10. Ok if you had a $100 max cashout at least, then it would be a challange for the player and a risk for you. If I won $100 I probably would stay as a depositing player, but for $10 its like you dont care if the player win/lose and stay or leave instantly. Sorry but "Rachel" and this kind of promo steer my thought to Rival casinos 10 years ago.
Click to expand...
OK - Tourettesguy. You're taking a vacation. You are being a rude dick.
 
Tirilej said:
No, it's not and I think it's time you start to show some respect. This is Trada and they have always been fair to all players and Rachel is a great rep.
You on the other hand is known to be really rude at times. Why? Wouldn't it feel better to be nice and helpful once in a while?
Btw, I reported your other post. You have to stop insinuating things that's only in your fantasy.
Click to expand...

Yes well said. Trada Casino is THE best Casino experience I have ever had. I have NEVER had an issue with anything. Every single staff member (who now feel like friends) are first class. It's a shame when people feel the need to express their anger on forums before (as in this case it would seem) they haven't allowed ample time for said issue to be addressed. It's worse that others feel the need to poke their noses in and leave unnecessary, unfair and unjust comments. Unfortunately, that's the internet for ya. Kudos for reporting that rude individual.
 
TRADA CLOSED MY ACCount when i tried to cashout winnings from bonus code that isnt emailed to me wow...now we are not aloud to claim a bonus code that they didnt email...but when we make a deposit and if the bonus isnt working anymore they still approved the deposit. not the bonus you claiming...now that i found a code online that is working they closed my account.....wow this support name DANNI should get award to garbage bailer.....

Chat transcript

Name: phung
E-mail: *snip*
Topic Promotions & Bonuses
Your Question: hi how come i cant widthraw i finished the wagering

Danni Fri, 10/19/18 05:04:49 am America/Vancouver Hi there phung! Before we proceed, please confirm your date of birth, postal code and email address.

phung 05:05:21 am ...

Danni 05:07:05 am Hello. We had this conversation yesterday. You were told that you were not eligible to claim the loyalty bonus this week, and you were told that you would risk having your account closed if you did so.
Management have now voided the winnings from the code you claimed and your account has been permanently closed at TradaCasino

phung 05:07:50 am what do you mean

Danni 05:08:51 am You will not receive any winnings if you claim the code when it is not emailed to you

phung the thursday code vip is for the pll that made a deposits atlease ounce a week isnt it

Danni You cannot claim any bonuses unless they are emailed to you directly from us

phung for some reason im not receiving any code for a long time but i deposits every week...so i have to ask my friend for the thursday code it works
fine on mine to...how come it works if its not fine to claim bonus code that isnt emaild....

Danni Your cannot use the code if your friend gives it to you or your account may be closed
This was the conversation we had yesterday. You were clearly told you were not eligible to claim that code and you did so anyway
All winnings are now voided and your account is permanently closed

phung 05:09:57 am that is before but i didnt ask my friend today..i searched it online...
what the hell danni

Danni 05:10:37 am Phung, you were told not to claim the code and you did so anyway
The decision is irreversible
The account is now permanently closed

phung 05:12:07 am omg danni we did talk about this yesterday but i told you sometimes i received the code late and sometimes i dont at all and this time i received late wtf

Danni 05:12:24 am I told you yesterday you were not eligible for the bonus
You did not receive it late
You did not receive it at all
You know this is true, we did not email you that code

phung 05:12:55 am i told you id idnt know about that before but when you told me i didnt do it anymore so why are you like that to me

Danni 05:13:12 am You used this code: l50bs
We did not email it to you, correct?

phung 05:13:59 am ive been loyal to this casino for very long time, and now your telling me my account is closed ...just like that

Danni 05:15:10 am We informed you in no uncertain terms that you were not eligible for that bonus, and that you risked an account closure if you tried to claim it by getting the code elsewhere. This decision is final Phung and the account will remain permanently closed, I'm sorry.

Duration: 15m 25s
 
Last edited by a moderator:
Hmm, in all fairness to Danni, you were advised that you didn't meet the necessary criteria for a bonus that week. However, I don't think using a bonus code is reason enough to permanently close your account. A warning and cooling off period perhaps, but not total closure. I of course say that perhaps not knowing the full story. I can only go with what you have said.
 
Last edited:
Mother: if you take those particular sweets from the fridge that I've saved for when your cousin visits, i will ground you for a week and i wont bother buying you anymore again.

Son: eats sweets.

Mother: why didn't you listen to me? I told you what would happen! Go to your room you greedy little $%i/ !

Son: YOU ARE SUch a bitch!


:rolleyes:
 

Hahaha, brilliant! :thumbsup: Still........a permanent ban? Bit harsh.
 
Hey guys!

Although I cannot comment fully on this situation, I can say that the agent Danni had followed protocol.
When we notice that a player is claiming bonuses they have not been emailed directly by us we first issue a warning.
If future bonuses that which have not been emailed directly by us to the player are still being claimed by the same player, then we are not left with very many options.

In the instance of deposit bonus code errors, a quick chat with our LiveChat team or by emailing our support inbox can very quickly resolve this.
After all, we're all human and it is quite easy to enter in a code incorrectly by mixing up some aspects of it (such as mixing up a 0 with an O, or an S with a 5), and we will always try to be as understanding as possible and apply the bonus anyway.

@pm270, if you would like full clarification on this, feel free to drop me a PM with your registered email address.

Conor
 
lockinlove said:
Isnt there a way to block codes that arent sent to people? Most casinos wont even allow a code to be claimed unless the account was chosen.
Click to expand...

like VS, I have marketing on, never get an email but if I want to put the code get from CM in it says I am not allowed. not fair since I have the marketing on , but yet again seems fair.

Trada should do the same so all this non-sense would not exist in the first place
 

So to summarise

You were told NOT to use any bonus code not emailed to you and if you do your account might be closed
You used the code
Trada closed your account

Just explain why you are complaining? What exactly did they do that they didn't tell you about beforehand?
 
I think this person was so slighted by the perceived lack of bonuses that they've chosen to skim over the main point altogether.

I get that bonuses are hard to come by but this is certainly not the way forward. Not with Trada's Zero Tolerance policy! :machinegunner:
 
Thing is I feel even 5 warnings, 10 warnings, 100 warnings wouldn't suffice, some "players" ( ;) ) cannot help themselves and find their fingers inputting these codes whilst all the brain sees is spinning reels, with little or mainly no costs to themselves.

Trada did the right thing, they would I assume also have done a value assessment before making their decision which would have made it all that easier ;)
 
Course they would. Imagine this type of player but getting hundreds like them every month. Must get frustrating dealing with freeloaders/leech players all the time. Tbf I would probably be even less lenient and ban them off the bat. Players like that make it bad for everyone.
 
Remember the good old days, when all you had to do was mention to support you were thinking of calling it a day and closing your account and they throw you a £50 bonus with no wagering, LMAO! :eek:

Ps: I never did anything like this, no really I didn't, glad in fact with all this SE nonsense which came about.
 
This is it. So blinded by actively hunting down every advantageous bonus or code they suck them up like rabid ant-eaters. Which then in turn means nothing in my inbox from any casino, bar the ever-worsening 'promos' that end up there maybe once a month :mad:

I find myself doing cartwheels at just being offered 25%ers from my regular haunts. Gits.
 
hmm yes a quick chat would be nice but you guys donthave 24 hours support. so are you saying that i have to wait for 7/8 hours just to play...thatswhy when you guys are online i had to go and chat rightaway to let you know what happened..but still you just love to say sorry but i cannot isue you any youre account is not qualified bs..now that i can find bonus code that works for me..account closed rightaway....well i dont really care anymore,,...no more bs online for me..good luck ppl. and i hope this wont happen to you guys..
 
pm270 said:
hmm yes a quick chat would be nice but you guys donthave 24 hours support. so are you saying that i have to wait for 7/8 hours just to play...thatswhy when you guys are online i had to go and chat rightaway to let you know what happened..but still you just love to say sorry but i cannot isue you any youre account is not qualified bs..now that i can find bonus code that works for me..account closed rightaway....well i dont really care anymore,,...no more bs online for me..good luck ppl. and i hope this wont happen to you guys..
Click to expand...

Were you told the day before you weren't eligible to use the loyalty bonus that week? Yes
Were you told if you did, you wouldn't be paid? Yes
Were you told you might have your account closed if you did? Yes

What exactly are you complaining about? They very clearly told you what would happen, you decided you knew better than support, and now are crying because the casino did EXACTLY what they told you they would. No one forced you to enter the code.
 
Yes they did but atlease they should just suspend me not account closed...but it already happened so yeah no more trada for me... so all of you that still play on trada goodluck to all of you and i hope you guys win all the time... latter suckah!!!lol
 
SpinUk said:
Course they would. Imagine this type of player but getting hundreds like them every month. Must get frustrating dealing with freeloaders/leech players all the time. Tbf I would probably be even less lenient and ban them off the bat. Players like that make it bad for everyone.
Click to expand...
Players like who i never receive any code from trada and i deposits everyday you biatc so dont call me a leech freeloaders
 
pm270 said:
Yes they did but atlease they should just suspend me not account closed...but it already happened so yeah no more trada for me... so all of you that still play on trada goodluck to all of you and i hope you guys win all the time... latter suckah!!!lol
Click to expand...

Why arent you wearing your helmet today? Put it back on you seem to lose control when its not on.

You were told dont do it or else. You said ok i wont listen and do it then you get punished. Then you try to come here like we are dummies and shame trada!

Brb gonna go deposit on trada cause I love them. Oops your intentions back fired!
 


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