VEGAS STRIP CASINOS

[sirius]

Noone seems to complain about this group but it's obvious they don't know what they are doing. In the end they will have no way of paying everyone because they seem to give everyone around $100 a week free in bonuses. They'll need to open a new casino every few weeks to get enough money coming in to pay everyone from the rest of their casinos. I doubt they can afford to spend so much. I just hope people realise that they might just disappear pretty soon.

I've only been playing them for a few months but I've noticed that they seem to think it's alright to cancel withdrawels with no reason. You log in a month after withdrawing and find it's sitting there in your account and you didn't even reverse it.

 

[colly]

It seems like a month at times but eworld and AOL at least are only processing cc withdrawals once a week now.Also on other forums I notice people are having problems with the casinos accepting the faxform requirements.They do reverse your withdrawal if they dont have the form and they dont advise you.If this has happened I suggest you refax your form put a covering letter on it and email as well as call to confirm receipt. While not at this forum I have made a few cooments of late as to the drop in standards anf reduced paytables- still better or equal to most but nowhere near as good as they used to be.

regards
colly

 

[colly]

A postscript to the above- I played om wednesday night at eworld- cashed in 500 . sent a backup email to support noting that they only process on thursdays per there website and specifying the request for the cashout to be processed in thursday 17th.

Knowing my reversal habits I deleted the casino. Just redownloaded as it is the 18th and the cashin should have gone and guess what- it hasn't been processed.

Once a week is bad enough but then not processing on that day is really sloppy, bad customer service and unfortunately a growing trend at vegas strip sites.

Very fed up

regards
Colly

 

[sirius]

I can't even log in to any of them at the moment. Last night I had no problems.

 

[colly]

Well, I have sent off two "please explain" emails which have recieved no response (as is usual with regards to cashins).

I am so disappointed with the downhilltrend at vegas strip . Since the begining of the year when they started there weekend "specials" the following has resulted

1) slow down in customer support from hours to days (if at all)

2) full pay VP games downgraded to 8/5

3) cashins only processed once a week (in theory)

4) bonus requirements up from 2*2 to 3*3 and I notice this week 4*4.

5) total lack of response by casheirs department and numerous complaints on several forums about "non receipt of faxes" and other delays in processing.

Does anyone know if this group is having cashflow problems- the above and my own experiences of late seem to indicate something is wrong.

regards
Colly

 

[babe]

I made a withdrawal from Club Mardi Gras on 5/6. It is still showing in my history as pending. Their site appears down. I emailed them yesterday and with no response. They do not answer their phone.

 

[rick]

Hello everyone!!

I have noticed some of these messages going around the forums and I am trying to help you all.

On response to our friend Sirius, we do not need to open more casinos to back up the winnings of our customers in the rest of The Vegas Strip Casinos. We happen to be growing and we just decided to give our customers another choice out of our list of casinos. Cleopatra's Casino is our latest baby and we will welcome everyone of you to try it. We have the 100% match up bonus up to $100 for new customers!!!!!

On regards to colly's comments; since I don't have a way of knowing who this person is to check on his/her account I would just say this:

The Vegas Strip Casinos has one of the best customer services of the online casinos. We have an extensive amount of happy customers. If right, we have grown fast and big in the last months with our newsletters and promotions, for everyone to enjoy and have fun. We have also gone through some growing pains as any company would. We have tried our best to provide bonuses within the minimum amount of time possible. Sometimes it could take more or less that others. However, we maintain our policy of giving them as soon as we can.

As a very temporarily policy we are processing payouts only once a week for Overnight Expresses and Western Unions and once a week for Credit Cards. This is due to some issues we are trying to solve to assure our fast and efficient service that we have always had.

Also, our bonus requirements have never changed from 2 to 3 to 4. We have the 2 times for intial bonuses offered by us in all of our sites (except for Cleopatra's Casino). We did changed from 3 to 4 times the requiered amount of wagers in our newsletters. However it is still a GREAT DEAL! : )

If any of you have any problem or questions regarding any of our Casinos please reply to me at: [email protected] let me know your name and user name please.

Thank you all,

Rick
The Vegas Strip Casinos
Customer Service Supervisor.

 

[mummyb]

Vegas Strip Locked My Account
--------------------------------------------------------------------------------
I used to like playing at the Vegas Strip Casinos until recently. My husband and I both had our own accounts there for about 6 months. Whenever we get the Vegas Strip Weekly emails, we both email for the bonuses, and they give them to both of us. The Vegas Strip emails that we each receive do not say that the bonus is limited to once per household. Well, I went to login the other day only to find out that both of our accounts are locked. You would not believe the run around I have been given in trying to unlock these accounts. I was told numerous times that the accounts would be unlocked in a few minutes. Well, it's yet to happen. The latest I've been told is that now they will not be unlocked because we were both receiving bonuses. I asked why customer service has been giving us these bonuses for the last six months, and then out of the blue lock our accounts because of this. The only repsonse I've got back is that the casino has the right to change its policy at anytime, even if players aren't notified.

We both have about $1,000 total sitting in our locked accounts.

 

[Michael]

My faxform has been accepted, and I made a withdrawal tuesday. The overnight express was accepted wednesday, but the creditcard withdrawal was not processed thursday. I sent an email asking why, but they haven't replied.

I agree with all of you that the support is bad. At the moment I'm not even sure I will receive the overnight express even though it has been accepted.

 

[Michael]

I wrote the previous message. I haven't received a reply to my email, but friday evening my creditcard withdrawal was approved. I guess it was because of the email.

I'm not sure it is good support or bad support.

 

[Christian]

Vegas Strip casinos owe me $500 in total and they do not answer emails or phonecalls.

The money was withdrawn weeks ago and fax forms etc were all approved - but no sign of the money.

I am unable to access my accounts at VS casinos as all players from Denmark had their accounts locked almost two weeks ago - and they haven't been re-opened.

I am very sad to say this but Vegas Strip seems to be guilty of fraud.

Christian

 

[Lars]

There's a lot of rumours going on about Vegas strip especially in Denmark, and they aren't nice to tell you the least. I must incourage you, Rick to take some action very soon, allthough you claim that its out of you're hands while it's a local problem, but it has simply been too long now....

 

[Michael]

Hi Lars.

I'm from Denmark. What are the rumours saying ?

 

[jetset]

Have you noticed that these issues seem to run to a pattern?

First a casino with cash problems starts giving out bonuses which have not been sensibly structured but which attract players. They need cash flow.

Then the payouts start getting slower and slower.

Some BS excuse like an "audit" or "software problems" or "robot play" or "fraud attacks" usually follows which entails the players' payouts being frozen or their accounts locked for "bonus abuse". Strange - it doesn't stop the casino involved ACCEPTING money - just paying it out.

After that communications dry up - that is in terms of responses to the anxious emails of players.

Again you'll notice that the volume of email promo invites remains high - it's just responses to complaints which go unanswered. Meanwhile if you can get the Support or management to a phone they offer increasingly lame excuses for the situation before they shut down.

I am not saying that Vegas Strip is at this stage, but given the above patterns you can understand why the players who are owed are starting to feel insecure.

 

[Lars]

To Michael,
You should know if you are from Denmark, just check one of the forums on the local casino-pages...
Bankruptcy is the word!

Regards lars

 

[The Dude]

Dear All,

I'm still waiting for a response.

Bryan

 

[Michael]

Hi Bryan.

You will probably wait forever. I wrote a few emails to AmericaOnline last week, and I'm still waiting for any reply. And I really don't expect to get any.

 

[The Dude]

Dear All,

I have been in contact with Vegas Strip casinos over the past week, and getting information from them is like pulling teeth. Today, instead of explaining what exactly was their problem, they sent me a form letter:

Dear Bryan:

First of all we will like to apologize for all the inconveniences you might have been through and at the same time thank you for your patience and comprehension!
In regards to your casino account, we regret to inform you that due to a warning that we have received from our processing bank and the Internet Gaming Council of an abundance of fraudulent activity, we have suspended all Casino accounts from the country of Denmark.

Please be assured that any and all pending credit card withdrawal requests will be processed in a timely manner.

We would like to thank you again for your patience and understanding. We will contact you as soon as we get any news from our processing bank and the Internet Gaming Council in case the suspension can be lifted.

Thank you again and have a great day!

Best Regards,

The Vegas Strip Casinos

****end of bullshit form letter****

Have a great day? They have blocked accounts so that players CANNOT ACCESS THEM even to request their deposits back.

I'll be discussing this on my radio show today https://casinogazette.com/ which will be up in the next several hours. I'll let you know.

Needless to say, they will be admitted to our not recommended list.

~b

 

[The Dude]

By the way, what is the "Internet Gaming Council"?

~b

 

[Lars]

Dear Bryan,
Thank you for your work, it's nice that someone, not Danish wants to help out in a case like this!
To the the letter that you received; I don't think it's the case, like you say...
Denmark is a very respectable civilized and democratic country, and there's absolutely no excuse for locking the accounts for all citizens in a whole country. They ought to be earning money enough!!! I still haven't received one word from these casinos, although they have "denied" me access to my accounts for THREE weeks!
Regards...

 

[HoSeNtRaeGeR]

I'm from Germany. My accounts are locked since May. I wrote a letter of complaint to Safebet. Here's their response (four weeks later):


<, SafeBet has contacted the gaming provider you indicated regarding your
<, dispute (#T5021 ). After reviewing the records provided by both you
<, and your gaming provider, SafeBet Organization, Inc. has come to the
<, following resolution. Your gaming provider has banned your entire
<, sub-net....the area in Germany where you are, is prone to chargebacks.
<, If the casino is keeping any of your original deposit, then you may
<, have a valid dispute and SafeBet can help you to get your money back.
<, In that case, please re-submit a dispute form on www.safebet.org.
<, Otherwise, the casino is free to choose their customers.

 

[Michael]

Hi Bryan.

I will also thank you for your work. At least they have now changed their explanation from some strange error in certain european countries, to locking out danish customers. But why did they have to lie ?

I'm still waiting for answers to my emails, and I'm still waiting for a check from America Online. Or are they only paying back original deposits ?

The Vegas Strip Casinos truly belong to the not recommended list !!!

 

[The Dude]

Hi HoSeNtRaeGeR,

I'm in Germany also and opened an account at America Online Casino. I just haven't deposited any money yet since I have a feeling I won't see it until "Herbst"

Wo wohnen Sie? Ich wohn in Obenfranken bei Kronach.

Bryan

 

[MIKE BREX]

Cleopatras owes me 774.75

They told me two weeks ago that they were sending out my payment. When i called today they said that it will be another week or so before i get my payment.


Bull

 

[jetset]

Mike,look at the OPA Statements section of this message board, where you will see many formal complaints regarding the casinos in the Vegas Strip group.

If you are a member of the OPA I would suggest you submit a complaint, assuming you have achieved no success with your direct discussions with the casino.

 

[Eran DD]

VS is really loosing it..........their excuses are getting more and more redicolous.

They claim that players have modified the software, that the Internet Gaming Council is reviewing all accounts (no organisation exists with that name) and they even claim that they want to pay us our deposits back !!!!!!!!!

Have a look at a couple of their replies to inquiries from players asking when they will recieve their money (the worst is last !):

------------------------------
Dear XXXX:

First of all we will like to apologize for all the inconveniences you might have been through and at the same time we like to thank you for your patience and comprehension.

In regards to your casino account, we regret to inform you that due to a warning that we have received from our processing bank and the Internet Gaming Council of an abundance of fraudulent activity, we have suspended all Casino accounts from the country of Denmark.

Please, be assured that any and all pending Credit Card withdrawals request will be processed in a timely manner.

We would like to thank you again for your patience and understanding. We will contact you as soon as we get any news from our processing bank and the Internet Gaming Council in case the suspension can be lifted.

Thank you again and have a great day!!!!!!!

Best Regards

The Vegas Strip Casinos
---------------------------------------
Dear XXX:

By now we can not access any account from Denmark, all accounts are being managed by the Internet Gaming Council, they are trying to find out who are doing fraud. As soon as they finish with the process you will be allowed to access your account again.

The deposits you have done are going back to your credit card account. The accounting department is processing that right now, but it will take some time, because they are doing one casino every week.

If you have more questions do not hesitate to contact us.

Have a GREAT day!!!

Pete, Club Mardi Gras Casino Rep 58
-------------------------------------

First of all, let us greet to you from The Vegas Strip Casinos, the most thrilling gaming experience on the Net.

It has been brought to our attention that many people are concerned about closing of the Danish accounts from our casinos. We would like to clarify several points regarding such situation. Servers elsewhere started having connection problems were taking place, after review, we, The Vegas Strip
Casinos, came to the conclusion to ban this group of players (over 1200) from playing our software.

We received a warning letter originating from the Internet Gaming Council, as well as from our processing bank, which advised us of an abundance of fraudulent activity, most coming from the country of Denmark, and after a thorough investigation, the decision to close the accounts stood. We emphasize that the fraud committed was due to a massive manipulation of our software in conjunction with our bonus promotions for both, new and existing players, like they had previously done with other online casinos. Many of those smaller casinos have already gone out of business due to this ungrateful use of the games.

In regards to the winnings, we will deal with these accounts just as we would with any other type of fraudulent accounts; this means that the only money being returned to the customers will be the total amount of deposits made and
the rest of the balance will remain in the casino. We believe it is our right to defend ourselves from unlawful activity that threatens the security and stability of our company.

Thank you for understanding such difficult decision but we need to maintain the integrity of our name as well as the security of our other customers who do play in a fair manner and to whom we won't withhold their winnings. We are known in this business as the most trusted online casinos group and we did not earn this title without going out of our way for the customers who really deserve it.

The Vegas Strip

Customer Service Supervisors

------------------------------

 

[steve]

They are so full of shit its not even funny.

 

[Niels Brinch]

Hi everyone

It is a disgrace how Vegas Strip is behaving. Apparently the accuse some one from Denmark from fraudulent activity. But then find the guilty ones - and leave us honest players alone. Does anyone know where Vegas Strip is based. I have talked to my lawyer about making a formal complaint to the local police. Right now it is VS who is fraudulent and racist. Regards Niels

 

[Christian]

Wasn't it about time to move them to the Rogue list ???

 

[mike]

Heard the piece on VS on casinogazette.com and must say that I am a bit dissapointed with the gentle critisism.

Isn't it obvous that they are dishonest and that they are filling us with lies ?

Show some guts.......go get 'em !

 

[Judge]

The VS is with out any doubt full of shit !.
Accusing each and everyone in one specific location for fraud. How should that take place ?
Keeping the money in the casino. This smells like stealing and at the same time mayor financial problems.

 

[thesands]

What is the age required to play at this casino? They told me 18 then once I lost for many months in a row, it was fine. All a sudden I won my original deposit back one day thanks to the slots , they contact me and said they won't pay me because I am underage. They said 18 was the min age and I was sure because I called them. They said no it is now 21.

 

[sirius]

Why are people suprised that this group are short of money??? They were giving away $100 a couple of times a week!! It's nothing to do with how the bonuses were played.

These people are so [color=ff0000]•••••••[/color] stupid it's unbelievable!!!

The deals were so regular that I believe most people didn't play much more than the requirements after they received the bonus (and definitely not much more than required to receive the bonus).

Let assume that people wagered 5 times everything on average and deposited the full $100. ($100+$100 times five = $1000). Casinos take 3% on average of the wagered amount. I believe most people would have played blackjack and played it well and the amount would have been much lower. Anyway, assuming the 3% on the wagered amount, they would only keep $30 out of each $100 they gave away (twice a week). They would be giving the players $70 each on average with each promotion and that's a conservative estimate.

The Danish players probably know how to play blackjack better than most so the casinos were almost giving away the whole bonus to these players. If there were over 1000 Danish players you can see how much Vegas Strip would lose from them. The Danish players were not much different than any other group of players (except maybe lost a bit less of the bonus by playing better) but the casino group must have thought it was easier just to ban Denmark.

Why are people praising the old management? The old management gave these promotions which have been toned down now. This casino group can't afford to pay all the players now though and are finished. They can't just refuse to pay Danish players.

Their announcement seemed to suggest that a lot of their regular players were Danish. So they are refusing to pay a large proportion of their active members. I don't believe more than a couple of thousand regularly play there and do the promos.

 

[sirius]

Actually now I think about it, I think they were giving away $100 in total each week. $50 twice a week usually. They still would have lost at least $70 a week on each player I think.

 

[steve_k]

I can't believe that TVS would have lost that much regularly on each player, and kept the bonus' going for as long as they did. Watching players at the multi-player tables at BossMedia, not many gamblers know too much even about basic strat, money management, etc. I'm sure that there was a good percentage who came away from the TVS deals with nothing a good part of the time.

 

[mary]

Steve, you'd be amazed. Look at the Tropika story. These casinos will throw money out the front door and then fall over dead when the information hits critical mass on the Internet.

 

[jetset]

I definitely get a sense of deja-vu here! The similarities with recent casino failures are striking.

 

[sirius]

The average amount that is kept by the casino can easily be calculated by the total amount wagered and nothing else. Everything evens out after that. Some people might win big and others lose but it averages out.

PWC audits Microgaming casino payouts and they all return around 97% in the popular casinos (it varies more if the casinos have fewer players). Therefore you can be sure that Vegas Strip only kept about 3% of the wagered amount and probably much less if the majority played Blackjack properly. They had $50 match bonuses twice a week. If players only wagered $1000 each week on average for the promo, the players would only lose $30 each on average and the casino would be giving away $70 to each player.