Withdrawal delay due to large winnings

[Svitex]

Hello,

just wondering is it normal for casinos to temporarily suspend a large amount of withdrawal request and putting your account under review by managment after already have been verified and have made a successful withdrawal before?

Thank you

 

[Wait!What?]

Which casino and how much is the amount?

 

[LoopsterAU]

I would be careful mentioning names and specific details incase you need to lodge a PAB otherwise it can cause issues down the track but in general it depends on the casino themselves and which licensing region they operate from, if any at all since these days some of us players in certain regions have very limited option and have no choice but to play at possible shady sites and hope they dont try switch up the rules to avoid paying etc

As long as they are not denying the withdrawal I would just wait until you hear further details because in some cases they also need to check with gaming providers, although in these cases it would be pretty rare to actually suspend your account as most would prefer you to get impatient and bored and end up reversing the wins and losing them.

 

[ReelRhythm]

It’s pretty normal for bigger cashouts to trigger another review, even on accounts that were already verified before. A lot of sites do additional checks for fraud or source of funds. The important part is how they communicate it. If they’re clear and give you a timeline, that’s usually a good sign.

 

[Webzcas]

Hello,

just wondering is it normal for casinos to temporarily suspend a large amount of withdrawal request and putting your account under review by managment after already have been verified and have made a successful withdrawal before?

Thank you

Yes it can and does happen. As @LoopsterAU states it could well be them checking the wins accrued with the relevant gaming providers.

Have you reached out to Live Chat? I would definitely do this as no harm and at least you will know the situation.

 

[hubbadubbadingdong]

Depends on your length of time at a site; history of withdrawals and of course the casino; plus if you used a bonus and if you followed all the rules to the bonus funds while wagering

Video Slots for example, first withdrawal couple of days now within an hour or so (normally under the hour upto $5k for me; can be over a day if $8k +)

Bizstarz - First time a couple of hours , now less than 15 minutes , tested upto $20k no weird delays

Sportsbe.io - First time Les than 15 mins , fastest under 3 mins longest 1 hour , upto $48k

Playnow.com - under $1500 next day; over $1500 upto $75k 4 days.

Personal rouge Gallery
Casumo - 4 days < $600; LeoVegas + 7 days < $4k that ended up cancelling and cancelling as they took ages. plus many other sites that stall till you give it back or take week +

Honestly really depends on the Casino and your play, you’ll probably get a clearer reply if you stated which casino…

 

[johnnymcc1966]

Is this a legitimate site,eg have you withdrawn from them before? There are a lot of rogue casinos around now so as long as you have played there and withdrawn a while I would be patient.

 

[Svitex]

They now said I need to send the bank statements of the exact transactions they chose. I have probably sent 10 files of these two transactions in different formats and they keep rejecting it. Its getting kind of frustrating.. The wins are over 45k€..

 

[Svitex]

Is this a legitimate site,eg have you withdrawn from them before? There are a lot of rogue casinos around now so as long as you have played there and withdrawn a while I would be patient.

I had probably 40 withdrawal requests lined up because of the amount, they withdrawn me the first one and then they suspended the rest and requested additional verification

 

[hubbadubbadingdong]

I had probably 40 withdrawal requests lined up because of the amount, they withdrawn me the first one and then they suspended the rest and requested additional verification

Who ?

 

[LoopsterAU]

I had probably 40 withdrawal requests lined up because of the amount, they withdrawn me the first one and then they suspended the rest and requested additional verification

Its frustrating I know, I am in a similar but even worse situation also for a ridiculously big sum like yours atm.

When we take the risk and play at either unlicensed or almost useless licensing juristictions unfortunately these casino's know they can start paying until you win too much then just completely change the rules and refuse to pay.

I really miss pre 2017 in Australia, even back then you would get some shady operators but we still had had heaps of proper options to play at properly licensed sites where we had protections and our gov took it all away because other gambling operators in the country saw online casinos as a big threat and now we can still gamble but the sites are getting dodgier and dodgier to take advantage.

 

[Webzcas]

I don't see the harm in mentioning the casino in question. It will likely help us to help you, as we will be able to reassure you if the casino is known to the membership here and are in good standing.

 

[Svitex]

It is the Vox casino, they keep stalling and rejecting my documents, on which all the information and details are clerly visible..

 

[paul7388]

Hate to say it but its a dodgy casino but hope you get paid

Quick Google search for it and it comes up for UK players.

And when you launch the site it tells you the Curacao Licence makes for a great and safe experience for UK players lol.

 

[johnnymcc1966]

Never heard of Vox Casino but it does show up for UK players and I am in the UK. Why 40 withdrawals at once? Are the winnings in millions or only 50 quid withdrawal amount per day?

 

[Svitex]

Never heard of Vox Casino but it does show up for UK players and I am in the UK. Why 40 withdrawals at once? Are the winnings in millions or only 50 quid withdrawal amount per

Never heard of Vox Casino but it does show up for UK players and I am in the UK. Why 40 withdrawals at once? Are the winnings in millions or only 50 quid withdrawal amount per day?

There is 50k monthly withdrawal limit. Im just scared to withdraw big sums because I think my bank might be suspicious

 

[johnnymcc1966]

There is 50k monthly withdrawal limit. Im just scared to withdraw big sums because I think my bank might be suspicious

Withdraw it all. F@ck the bank's suspicions,get your money out if you can.

 

[Webzcas]

I have never heard of this casino either. If you are being given the round around you can always ask the PAB team here to help.

Full details here:

Online Casino Complaints

 

[LoopsterAU]

I have never heard of this casino either. If you are being given the round around you can always ask the PAB team here to help.

Full details here:

Online Casino Complaints

Because my PAB is similar I tried to help him out to make sure he doesnt say too much that can sometimes hurt the case.

Unfortunately if gaming commision isnt Malta, Canada, UKGC or any proper nation which will actually handle cases like this we get stuck with cowboy rules

 

[Webzcas]

Well filing a PAB should be a last resort, but worth a go regardless. Many casinos do not like bad publicity on Casinomeister.

 

[LoopsterAU]

Well filing a PAB should be a last resort, but worth a go regardless. Many casinos do not like bad publicity on Casinomeister.

Agreed and hope u will file it against the casino I reported which will end up never paying by the sounds of things.

Blacklists help players.

 

[Svitex]

They now want a pdf document showing that the debit card I used to deposit is connected to my IBAN... Bro I sent them both sides of the card, selfie with the card, bank statements ( where only IBAN is visible and not the debit card number for some reason) but the deposits and withdrawals to and from casinos are visible. And I even sent them proof in the form of screenshot on my online bank that the IBAN and the debit card with the same number are linked, but they want a pdf statement for it. Frustrating af. What do I do

 

[hubbadubbadingdong]

They now want a pdf document showing that the debit card I used to deposit is connected to my IBAN... Bro I sent them both sides of the card, selfie with the card, bank statements ( where only IBAN is visible and not the debit card number for some reason) but the deposits and withdrawals to and from casinos are visible. And I even sent them proof in the form of screenshot on my online bank that the IBAN and the debit card with the same number are linked, but they want a pdf statement for it. Frustrating af. What do I do

I’m sure once you have provided this information; they will need “something else” and then another thing , in the meantime they are hoping you spoof off your balance.

Only suggestion I have , would be to clarify the information you have already given and which has been verified ; and if they can confirm they need this last bit of information; once they have this what is timeline for payout and if once they have this no more things needed etc (not a sure
Way of getting paid but a good way of confirming they are fu*king with you if they said this info will be all they need and suddenly they need Xyz - pretty sure you know it is the case but maybe worth piece of mind)

I don’t know the casino myself but recent reviews on Trust Pilot you can at least say you are not the only player with payout issues !!

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