Curaçao Just Rolled Out a New Alternative Dispute Resolution System Directive

By Natasa Milojevic, Last updated Nov 12, 2025

For a brief moment, we’ve all believed Curaçao was on a good path to become a credible, tough-as-nail jurisdiction. At least some of us held onto that thought once Curaçao ditched its master licenses and decided to consolidate everything under the GCB (the Curaçao Gaming Control Board). But from where things stand now, we may have counted our chickens too soon.  

Judging from the GCB’s most recent publication on Alternative Dispute Resolution (ADR) Role and Certification, only the certified ADRs will be the official and exclusive channel for handling player complaints for Curaçao-licensed casinos. So that’s all fine and dandy, right? Curaçao is finally being proactive in addressing one of its weakest spots. 

Well, not exactly, since we’ve got another plot twist to this directive — affiliate websites are benched from becoming ADR-certified.

This means that if you’ve got a dispute with a GCB-licensed casino, you won’t be able to turn to Casinomeister (or any other affiliate for that matter). Also, in case you want to raise something here and now, there’s practically no dispute resolution body you can turn to, as no one’s yet certified. So for the time being, players are left high and dry. 

By the look of things, we don’t expect GCB to budge and don’t see how this new directive could swing in players’ favor in any shape or form. But hopefully we’ll get more clarity in the coming months, and until that happens, you can keep track of the ongoing discussion on our Curaçao complaints scheme forum thread.

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