Casino Complaints Summary 2026
Total Tickets
Total Recovered
C*ntsick
Duplicate of an existing ticket.
Comments
Duplicate of an existing ticket.Solution
Closed as per PAB rules.Reels Casino
Player alleges the casino confiscated their win due to the use of an anonymous email / disposable email service.
Comments
Player alleges the casino confiscated their win due to the use of an anonymous email / disposable email service.Solution
In ProgressGoldbet05
The player alleges their funds were confiscated by the casino due to duplicate accounts, but the casino has not provided...
Comments
The player alleges their funds were confiscated by the casino due to duplicate accounts, but the casino has not provided evidence to support this claim.Solution
In ProgressSlots of Vegas
Player alleges withdrawal delays.
Comments
Player alleges withdrawal delays.Solution
In progressGladiator Bet
Player alleges the casino confiscated his funds, citing a breach in T&C's.
Comments
Player alleges the casino confiscated his funds, citing a breach in T&C's.Solution
In ProgressSun Palace Casino
Player alleges the casino verified their account but then voided their winnings, citing country eligibility and the use of consecutive...
Comments
Player alleges the casino verified their account but then voided their winnings, citing country eligibility and the use of consecutive bonuses.Solution
In ProgressBetnuvo
The player alleges that the casino rejected documents without explanation and that funds are being held.
Comments
The player alleges that the casino rejected documents without explanation and that funds are being held.Solution
In ProgressN1 Casino
Player claims that the casino is continuously rejecting their documents without communicating the reason. As a result, the player's funds...
Comments
Player claims that the casino is continuously rejecting their documents without communicating the reason. As a result, the player's funds are being held.Solution
In ProgressOddsmaker
The player alleges they have been waiting for a payment since April 2024 and have had no resolution since.
Comments
The player alleges they have been waiting for a payment since April 2024 and have had no resolution since.Solution
In ProgressDahibet
Duplicate of existing PAB
Comments
Duplicate of existing PABSolution
Original case closed due to a breach in rules. This has also been closed as a duplicate.Player alleges casino blocked their account after trying to withdraw funds.
Comments
Player alleges casino blocked their account after trying to withdraw funds.Solution
In ProgressWaboom77
Player alleges their funds were removed from their account without justification.
Comments
Player alleges their funds were removed from their account without justification.Solution
In ProgressWinbeast casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressCadoola Casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressPlayer alleges withdrawal delays.
Comments
Player alleges withdrawal delays.Solution
Player reports they have now been paid in full.Flappy Casino
Op resubmitted a rejected complaint
Comments
Op resubmitted a rejected complaintSolution
Closed - DuplicateiNetBet Casino
The player alleges that rules were carried over from a previous bonus, and their funds were confiscated on a different...
Comments
The player alleges that rules were carried over from a previous bonus, and their funds were confiscated on a different deposit and bonus.Solution
In ProgressJackpot City Casino
Player says that they have been waiting a week for their withdrawal.
Comments
Player says that they have been waiting a week for their withdrawal.Solution
In Progress888STARZ
Player alleges that his deposit was not credited.
Comments
Player alleges that his deposit was not credited.Solution
In ProgressMrPunter Casino
Player alleges that the casino is delaying their withdrawal.
Comments
Player alleges that the casino is delaying their withdrawal.Solution
Player reports they have now been paid in full.Amonbet
Player alleges casino is delaying payment of their winnings.
Comments
Player alleges casino is delaying payment of their winnings.Solution
In ProgressPlayer alleges non-payment of funds
Comments
Player alleges non-payment of fundsSolution
In ProgressPinco
Player alleges non-payment of winnings
Comments
Player alleges non-payment of winningsSolution
In ProgressDB-BET
Affiliate claims non-payment of commissions.
Comments
Affiliate claims non-payment of commissions.Solution
In ProgressAurakasino
Self-Excusion Issue
Comments
Self-Excusion IssueSolution
Closed for responsible gambling issues.Sportbet.one
The player alleges that the casino confiscated their balance and accused them of arbitrage betting.
Comments
The player alleges that the casino confiscated their balance and accused them of arbitrage betting.Solution
After reviewing the evidence, we support the casino's actions and have banned the player for misrepresenting their case and abusing our PAB service.Pulsz Casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
The player reports the issue has been resolved.LoneStar Casino
The player alleges they have not been paid, and support has not responded to their queries.
Comments
The player alleges they have not been paid, and support has not responded to their queries.Solution
In ProgressCasino.Joy
Player alleges that their funds were confiscated when they continued playing after completing wagering requirements.
Comments
Player alleges that their funds were confiscated when they continued playing after completing wagering requirements.Solution
In Progress22bet24.info
Player says that their withdrawal was marked completed but they did not receive it.
Comments
Player says that their withdrawal was marked completed but they did not receive it.Solution
Player reports they have now been paid in full.Cuntsick
Player alleges the casino confiscated their balance and accused them of manipulating the games.
Comments
Player alleges the casino confiscated their balance and accused them of manipulating the games.Solution
Clue was in the name. And in the fact that the casino was a blank wall -- no way to contact them outside live chat and displaying a fake Curaçao license. Case closed, but we will look into posting a Casinomeister Warning to alert players.Dream Royale
Player alleges that bonus rules were applied to their funds after wagering was completed, and funds were confiscated.
Comments
Player alleges that bonus rules were applied to their funds after wagering was completed, and funds were confiscated.Solution
In ProgressPlayer alleges that their balance was confiscated after completing the KYC process.
Comments
Player alleges that their balance was confiscated after completing the KYC process.Solution
In ProgressJet Casino
Player alleges that the cashout feature didn't work whilst they were playing 'instant games' which resulted in a loss for...
Comments
Player alleges that the cashout feature didn't work whilst they were playing 'instant games' which resulted in a loss for them.Solution
In Progress.MilkyWay Casino
Player alleges that the casino is not paying them, and Finance is ignoring their emails.
Comments
Player alleges that the casino is not paying them, and Finance is ignoring their emails.Solution
In ProgressBoomerang Casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
Player reports the case has been resolved.20bet
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressJackpot City Casino
Player alleges that their account verification is being delayed after winning 53k.
Comments
Player alleges that their account verification is being delayed after winning 53k.Solution
Player has engaged legal council. Case closed.CasinoBrango
Player alleges their funds were voided due to an alleged breach of bonus terms.
Comments
Player alleges their funds were voided due to an alleged breach of bonus terms.Solution
In ProgressPokieMate
Player says that their account was closed with the casino claiming they broke bonus Terms.
Comments
Player says that their account was closed with the casino claiming they broke bonus Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that pokiemate917.com is ignoring player complaints.BC.Game Casino
Self-Exclusion issue
Comments
Self-Exclusion issueSolution
Player ignored and violated our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ in a variety of ways, including not giving us the full history of their case as well as neglecting to mention that their case was currently active elsewhere thus reducing the likelihood of a positive outcome and precluding our further involvement. Case closed.Supabet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.SpeedSweeps Casino
Player alleges they were asked for verification documents but the casino did not reply or process their withdrawal.
Comments
Player alleges they were asked for verification documents but the casino did not reply or process their withdrawal.Solution
In ProgressJetonRouge
Player alleges that winnings were removed from their account.
Comments
Player alleges that winnings were removed from their account.Solution
As per our https://sussexmskpartnershipeast.com/forums/help/pab-rules/, technical issues are beyond the scope of our arbitration service.HolyLuck
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressDel Oro
Player alleges casino confiscated their balance, citing multiple accounts.
Comments
Player alleges casino confiscated their balance, citing multiple accounts.Solution
Given our previous experience with this casino ( https://sussexmskpartnershipeast.com/forums/threads/del-oro-is-confiscating-player-balances-without-justification.104387/ ) as well as the fact that the player has already been through arbitration elsewhere and posted about their case in public, as per the https://sussexmskpartnershipeast.com/forums/help/pab-rules/ we are unable to take their case as further arbitration would be fruitless at this point.Flappy Casino
Player alleges that their withdrawals were withheld due a duplicate account.
Comments
Player alleges that their withdrawals were withheld due a duplicate account.Solution
Player did have multiple accounts but the casino agreed to pay nonetheless. Case closed.Dahibet
Player alleges withdrawal delays.
Comments
Player alleges withdrawal delays.Solution
Player repeatedly ignored the PAB Rules including posting the details of their case on the forums while we were working on it for them. Case closed for ignoring the PAB Rules.Boomerang-bet Casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressIgnition Casino
Player is unable to withdraw funds due to no response from support.
Comments
Player is unable to withdraw funds due to no response from support.Solution
In progressTrustDice Casino
Player alleges that they did not receive the cashback they were promised
Comments
Player alleges that they did not receive the cashback they were promisedSolution
In Progress247Bet
Player alleges their balance was confiscated and they are unable to withdraw.
Comments
Player alleges their balance was confiscated and they are unable to withdraw.Solution
Casino says the player has been paid; player did not respond to multiple requests for confirmation. In our experience this means the player has been paid, if they had not, we would still be hearing from them.Dealbet
Player says their withdrawal was cancelled for reasons they don't understand.
Comments
Player says their withdrawal was cancelled for reasons they don't understand.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that dealbet.co is ignoring player complaints.Rabona
Player says that they are blocked from making withdrawals.
Comments
Player says that they are blocked from making withdrawals.Solution
Case in progress.JeetCity Casino
Player says that they are unable to cash in their acquired bonus points.
Comments
Player says that they are unable to cash in their acquired bonus points.Solution
Closed as per player's request.Betjili, khelovip
Player feels the games are "rigged".
Comments
Player feels the games are "rigged".Solution
Investigating the integrity of gameplay is beyond the scope and resources of our PAB service. Given that the casino is displaying a fraudulent license, though, we would recommend staying away.go4casino.io
Player alleges withdrawal delays
Comments
Player alleges withdrawal delaysSolution
In ProgressPandido casino
Player alleges withdrawal delays
Comments
Player alleges withdrawal delaysSolution
In ProgressCaspero casino
Player alleges withdrawal delays
Comments
Player alleges withdrawal delaysSolution
Player reports their account verified and payments have begun.Regal Paridice -fire Kirin
Player claims that their withdrawal is not being processed.
Comments
Player claims that their withdrawal is not being processed.Solution
In progressPrimaplay Casino
Player claims delayed withdrawals
Comments
Player claims delayed withdrawalsSolution
Player opened this second PAB ticket for a case we are already pursuing. Not clear why. Closed.gosupartners (Jokabet)
Affiliate alleges that he has not been paid by the affiliate program.
Comments
Affiliate alleges that he has not been paid by the affiliate program.Solution
In ProgressWolfy Casino
The player alleges that a slot game malfunctioned and their winnings were not credited.
Comments
The player alleges that a slot game malfunctioned and their winnings were not credited.Solution
As per our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ , technical issues are beyond the scope of our service.Spinbetter
Player alleges a support agent asked them for a fee to release their winnings, but they were never paid.
Comments
Player alleges a support agent asked them for a fee to release their winnings, but they were never paid.Solution
In ProgressBillyBets Casino
Player alleges the casino is delaying their withdrawal.
Comments
Player alleges the casino is delaying their withdrawal.Solution
After a month of work on this, the player spent their balance. Thus ending the case. Closed.MrQ
Player says that they are being asked for documents they do not want to give.
Comments
Player says that they are being asked for documents they do not want to give.Solution
Player did not give documents, deposits returned and account closed.888 Casino
The player alleges their balance was voided by the casino due to a malfunction.
Comments
The player alleges their balance was voided by the casino due to a malfunction.Solution
In ProgressCoolbet
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
Case in progress.Energy Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player showed complete disrespect for our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ and our time and efforts. Case closed.1xbet
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
In ProgressStake Casino
Self-Exclusion Issue
Comments
Self-Exclusion IssueSolution
Player has an active case with another arbitrator, so as per our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ we cannot take the case as this makes it impossible to have a detailed discussion with the casino and causes unnecessary confusion. It also reduces the chance of a favourable outcome for the player.Thestakehouse
Player alleges their account was blocked and that a withdrawal was withheld pending casino checks.
Comments
Player alleges their account was blocked and that a withdrawal was withheld pending casino checks.Solution
Player failed to mention their case was simultaneously being handled elsewhere. This is a direct violation of our rules as it undermines our efforts and frequently results in a poorer outcome for the player. Case closed.Spintexas
Player alleges casino confiscated his withdrawal due to a breach of terms. They have not received a response on what...
Comments
Player alleges casino confiscated his withdrawal due to a breach of terms. They have not received a response on what terms were breached.Solution
Player was annoyed that we wouldn’t ignore the Responsible Gambling issues pertinent to their case, asked that their case and account be closed. That has been done.Billionairespin
The player alleges the minimum withdrawal amount was changed from $50 to $250, and after complaining, their account was suspended.
Comments
The player alleges the minimum withdrawal amount was changed from $50 to $250, and after complaining, their account was suspended.Solution
The player has ignored multiple PAB rules making it impossible for us to arbitrate this case -- including engaging a lawyer. Case closed.slotbox
Player alleges that their account was closed and winnings voided, citing a "bonus-to-deposit ratio" and play pattern, with no specifics.
Comments
Player alleges that their account was closed and winnings voided, citing a "bonus-to-deposit ratio" and play pattern, with no specifics.Solution
In ProgressPrimaplay Casino
The player alleges that funds were confiscated from his account for not verifying it in time.
Comments
The player alleges that funds were confiscated from his account for not verifying it in time.Solution
In ProgressSlotoCash Casino
Player claims their winnings were voided due to a breach of the bonus terms. Player disputes this and claims CS...
Comments
Player claims their winnings were voided due to a breach of the bonus terms. Player disputes this and claims CS advised him there were no rules for the bonus they received.Solution
Unfortunately the player had no proof that their bonus was exempt from the Terms and as such we can only proceed as though the usual Terms _did_ apply. Case closed.MrPunter Casino
Player claims that casino is delaying their withdrawal.
Comments
Player claims that casino is delaying their withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Mrpunter.com is ignoring player complaints.Sportbet.one
Player alleges non-payment of winnings due to T&C's.
Comments
Player alleges non-payment of winnings due to T&C's.Solution
We have seen conclusive evidence that the player did break Terms. Case closed.Xonbet
Player alleges the casino wants to reverify their account, but is requesting cards they no longer have.
Comments
Player alleges the casino wants to reverify their account, but is requesting cards they no longer have.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Xonbet.pl is ignoring player complaints.energycasyno49.com
Player submitted three PABs for the same casino.
Comments
Player submitted three PABs for the same casino.Solution
As this serves no purpose and is a violation of our rules, two of the three will be closed.Oxbet
Player alleges that no rakeback was received from the casino
Comments
Player alleges that no rakeback was received from the casinoSolution
Player did not respond to us so we have closed this case as per PAB procedures.Tsars Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
In ProgressImmerion Casino
Player alleges casino rejected his verification request, citing a need for a screenshot they cannot provide.
Comments
Player alleges casino rejected his verification request, citing a need for a screenshot they cannot provide.Solution
The casino had grave concerns about the wallet information provided by the player and felt they could not proceed without proper verification of the payment method. Player also neglected to inform us that their case had already been through the arbitration process elsewhere (violating our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ ). Our conclusion is the same: unless the player can properly verify their payment method, they cannot pass verification.Primaplay Casino
Player alleges that the casino is delaying his withdrawal. Promises of payment have not materialised.
Comments
Player alleges that the casino is delaying his withdrawal. Promises of payment have not materialised.Solution
Player reports they have now been paid in full.Coolbet
Player claims the casino is rejecting their documents for verification and, as such, withholding their withdrawal.
Comments
Player claims the casino is rejecting their documents for verification and, as such, withholding their withdrawal.Solution
Player reports the case resolved.Bets.io Casino
Player alleges that the casino closed their account and confiscated their balance after asking for KYC documents.
Comments
Player alleges that the casino closed their account and confiscated their balance after asking for KYC documents.Solution
In progressLuxury Casino
Player alleges he previously had a dispute with the Casino Rewards group and joined Luxury Casino, unaware that they are...
Comments
Player alleges he previously had a dispute with the Casino Rewards group and joined Luxury Casino, unaware that they are part of the same group. He wants a refund of his moneySolution
We have seen evidence that the player has been abusive to the casino staff and told the casino they’re getting a lawyer involved. Both of these violate our PAB rules and preclude our further involvement. As the player has also initiated chargebacks any attempts at arbitration are no longer applicable anyway. Case closed.Bitstarz Casino
Player claims a malfunction during a jackpot round and disputes the casino's investigation
Comments
Player claims a malfunction during a jackpot round and disputes the casino's investigationSolution
Cases related to the casino’s hardware, software or technical performance are beyond the scope of our arbitration service as stated in our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ . The player was advised on further steps they might take. Case closed.rolletto
Player alleges unauthorised deductions from his bank account by a payments provider called sonect which he alleges is connected to...
Comments
Player alleges unauthorised deductions from his bank account by a payments provider called sonect which he alleges is connected to Rolletto.Solution
Despite multiple attempts, the player did not respond to a basic question regarding their issue. Case closed.RakeBit Casino
Player claims he deposited crypto, and the funds were not credited to his account.
Comments
Player claims he deposited crypto, and the funds were not credited to his account.Solution
Player did not respond to us despite repeated attempts. Case closed.bet365 Casino
Player alleges that his account was terminated (closed) midway through a gaming session and a potentially high-winning bonus round. He...
Comments
Player alleges that his account was terminated (closed) midway through a gaming session and a potentially high-winning bonus round. He is requesting the full gaming logs and alleges the casino is refusing to provide them.Solution
Player has submitted their case to five other entities and hired a lawyer. As per our https://sussexmskpartnershipeast.com/forums/help/pab-rules/, arbitration is no longer applicable so we cannot accept the case.Winshark
Asking for issue summary now...
Comments
Asking for issue summary now...Solution
Case in progress.BiggerZ Casino
Asking for issue summary now...
Comments
Asking for issue summary now...Solution
Case in progress.NorthCasino.com
Player alleges that Northcasino confiscated their balance due to a wagering rule violation and the casino refuses to provide them...
Comments
Player alleges that Northcasino confiscated their balance due to a wagering rule violation and the casino refuses to provide them with evidence.Solution
The player has taken the case to the KGC so that’s “case closed” here at Casinomeister.CasinoCasino
Player alleges casino wants enhanced verification through video.
Comments
Player alleges casino wants enhanced verification through video.Solution
Player reports they have now been paid in full. Case closed.GoldenCrown
Player says that they are having difficulty withdrawing after accepting a bonus.
Comments
Player says that they are having difficulty withdrawing after accepting a bonus.Solution
Case in progress.Dafabet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Dafabet is ignoring player complaints.Spassino
Player claims tournament winnings were not paid.
Comments
Player claims tournament winnings were not paid.Solution
Player reports they have now been paid in full.CactusCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that CactusCasino is ignoring player complaints.YabbyCasino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Yabbycasino is ignoring player complaints.Lottomart Casino
The player says that the casino is withholding her withdrawals
Comments
The player says that the casino is withholding her withdrawalsSolution
OP reports they have been paid.Spinaura
The player says that the casino applied wagering rules to a cleared bonus
Comments
The player says that the casino applied wagering rules to a cleared bonusSolution
Player derailed the arbitration process by posting at great length on our public forums about their issue (including 13 attachments) before submitting their case to use. This completely undermines the arbitration process and is why we ask players not to do this in our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ . Case closed.Slots Magic Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Hours after submitting, player informed us: "Mark as complete". Case closed.Playgrand Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino was initially somewhat cooperative and then decided to pretend they’d never heard of Casinomeister; we had no choice but to send the player to the designated ADR and step back from the case. Case closed.Miami Club Casino
Player says that after winning a large amount, their account was closed and the casino refused to pay.
Comments
Player says that after winning a large amount, their account was closed and the casino refused to pay.Solution
Player already has their case ruled on elsewhere. The casino has repeated the decision and will not revisit. Case closed as per PAB rules.Rolls
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that rollsonic.com is ignoring player complaints.Mahmoud hanfy
Player said they were asked to make repeated deposits in order to receive bonuses.
Comments
Player said they were asked to make repeated deposits in order to receive bonuses.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that linebet.com is ignoring player complaints.MrPunter Casino
Player says that they have been waiting over ten days for their withdrawals.
Comments
Player says that they have been waiting over ten days for their withdrawals.Solution
Player reports they have now been paid in full.RubyReels
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RubyReels is ignoring player complaints.Aladinsgold3
Player says that after their first withdrawal, they have not been able to withdraw again.
Comments
Player says that after their first withdrawal, they have not been able to withdraw again.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that aladinsgold3.com is ignoring player complaints.10cric
Unclear.
Comments
Unclear.Solution
Player's summary of the issue was extremely unclear. OP did not did not respond to us. Case closed.Eldoah
Player says that that their deposit from two weeks ago has yet to appear in their casino account balance, while...
Comments
Player says that that their deposit from two weeks ago has yet to appear in their casino account balance, while the casino does not respond to them.Solution
Case in progress.Winvanta
Player says "After making the deposit, I was then informed that my winnings would not be paid out unless I...
Comments
Player says "After making the deposit, I was then informed that my winnings would not be paid out unless I pay 10% of my winnings ... to them in cryptocurrency"Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winvanta is ignoring player complaints.Slotzania
Player says that the casino refuses to pay, claiming the player has multiple accounts.
Comments
Player says that the casino refuses to pay, claiming the player has multiple accounts.Solution
Case in progress.RealSpin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RealSpin is ignoring player complaints.1XBet
Player says that money was withdrawn by someone else from their balance.
Comments
Player says that money was withdrawn by someone else from their balance.Solution
Case in progress.BetBlast
Player says that they received a "message from them saying that I had violated some rules but that they would...
Comments
Player says that they received a "message from them saying that I had violated some rules but that they would allow me to withdraw my deposit". Please see our article about pay-to-withdraw scams: https://sussexmskpartnershipeast.com/forums/threads/beware-of-casinos-requesting-large-deposits-to-unlock-or-release-player-winnings.104211/Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that BetBlast is ignoring player complaints.Betgem.io
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betgem.io is ignoring player complaints.skybet
Player says that their account was closed by the casino but the balance was not paid out nor their deposits...
Comments
Player says that their account was closed by the casino but the balance was not paid out nor their deposits returned.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Skybet is ignoring player complaints.Jackbit
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player had already taken their case to every site and agency they could think of, thereby rendering our efforts pointless because the casino will be too busy and too pissed-off fighting all those fires to spend any quality time on a PAB. Case closed.24Casino
Player claims "maximum win condition that was never disclosed in the bonus offer".
Comments
Player claims "maximum win condition that was never disclosed in the bonus offer".Solution
Player ignoring https://sussexmskpartnershipeast.com/forums/help/pab-rules/. We are unable to help as they've already taken their case to the jurisdiction. Case closed.OzwinCasino
Player says that their withdrawal limit has been changed.
Comments
Player says that their withdrawal limit has been changed.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that OzwinCasino is ignoring player complaints.Kudos Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Nine Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that NineCasino is ignoring player complaints.BetMGM
Player says that despite being verified, their account was suspended and they've not been told why.
Comments
Player says that despite being verified, their account was suspended and they've not been told why.Solution
The casino says the player has been paid; the player did not respond to our attempts to confirm. Case closed.Planet 7 casino
Player claims "Money disappearing from my balance."
Comments
Player claims "Money disappearing from my balance."Solution
Multiple tickets for what appears to be the same issue. Case closed.SpinGranny Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SpinGranny is ignoring player complaints.Jackpot City Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reported that the casino said their withdrawal was being paid and they would see it in the account within 24 hours. Despite repeated requests, the player did not return to confirm this. In our experience, if the player is *not* paid they continue to be present in their complaint.NV. Casino
Player says that the casino changed their personal information.
Comments
Player says that the casino changed their personal information.Solution
Player not only has an open case elsewhere, but they have also posted the details of their issue in two separate threads on our forums. Given the double violation of our PAB rules and the resulting muddying of their case, we will not accept this complaint. Case closed.Bets10
Player says that they are having difficulty with a game.
Comments
Player says that they are having difficulty with a game.Solution
Technical issues are beyond the scope of our PAB service. Case closed.Casino Extreme
Player says that their winnings were voided.
Comments
Player says that their winnings were voided.Solution
Case in progress.Ask Gamblers
Player not happy with the way askgamblers.com handled their case.
Comments
Player not happy with the way askgamblers.com handled their case.Solution
We only accept complaint cases for casinos.RagingBullCasino
The player has multiple complaints against this casino including not being able to bypass coupon limits, withdraw in a way...
Comments
The player has multiple complaints against this casino including not being able to bypass coupon limits, withdraw in a way not allowed by the Terms and disagreeing with the currency conversion rate applied to their deposit.Solution
Apparently, not only has this case already been through the full arbitration process on another site (where the player was ruled against on all points) but the player also threatened legal action multiple times, resulting in the casino forwarding the case to their legal department. As per our PAB rules, our involvement is precluded at this point as we are not lawyers. Case closed.GGBet Casino
Player says that they have been waiting nine days for their withdrawal and that the casino claims "technical possibilities" as...
Comments
Player says that they have been waiting nine days for their withdrawal and that the casino claims "technical possibilities" as the reason.Solution
At one point, unprompted, the casino asserted: "We do not commit any fraud and are a completely valid company." Unfortunately, the player stopped responding to us, abandoning their case, so we were unable to pursue the case further.Betvibe.com
Player says that the casino has stopped payments, citing a Terms violation.
Comments
Player says that the casino has stopped payments, citing a Terms violation.Solution
Player not listening and casino not talking. As arbitration requires the active participation of both parties in a dispute, this case cannot proceed. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betvibe is ignoring player complaints.primewinners.at
Player says that they are being asked to deposit a non-trivial amount in order to deposit.
Comments
Player says that they are being asked to deposit a non-trivial amount in order to deposit.Solution
Case in progress.coins.game
Player says that their account was closed with no reason given and their winnings unpaid.
Comments
Player says that their account was closed with no reason given and their winnings unpaid.Solution
The casino refuses to deal with the player's issue. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that coins.game is ignoring player complaints.MyStake
An affiliate says they were not paid.
Comments
An affiliate says they were not paid.Solution
OP would not give us the basic information we need to present their case to the casino. Case closed.JackpotCity
Player says that their account was closed and winnings not paid.
Comments
Player says that their account was closed and winnings not paid.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Jackpotcity.ca is ignoring player complaints.Playfina Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Yukon Gold Casino
Player says that their winning were confiscated with the casino claiming a game error.
Comments
Player says that their winning were confiscated with the casino claiming a game error.Solution
This is the second PAB the player has submitted to us for this case. The player's legal threats against the casino undermined the arbitration process and resulted in the closing of the case.7Bit Casino
Player says a large part of their balance was cancelled after they accepted a bonus.
Comments
Player says a large part of their balance was cancelled after they accepted a bonus.Solution
The player had unfortunately missed the Terms regarding Max WD limits on VIP free spins. Case closed.CasinoVibes
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
The casino chose to not allow the player to register an account. Since no monies were involved they were perfectly within their rights to do this. Case closed.Winshark
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Winshark is ignoring player complaints.ALAWIN
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Bitstarz Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player had reregistered at the casino using different registration details and was thus denied their subsequent winnings. The casino returned the 2nd account deposits which we considered a fair and reasonable conclusion. Case closed.PlayOJO Casino
Player says that a win was not credited to their account and despite bringing it to the attention of the...
Comments
Player says that a win was not credited to their account and despite bringing it to the attention of the casino five days ago, they have not heard back.Solution
Case in progress.Oshi Casino
Player says that they are having a disagreement with the casino regarding bonus Terms.
Comments
Player says that they are having a disagreement with the casino regarding bonus Terms.Solution
OP reports they have been paid. It turned out that the player had accessed Oshi through an affiliate site that did nothing to make it clear that they weren’t Oshi itself. Pointless confusion and hassle for the player, but it got settled in the end. Case closed.BC.Game Casino
Player says that their withdrawal shows as successful in their casino account despite the fact that they have never received...
Comments
Player says that their withdrawal shows as successful in their casino account despite the fact that they have never received it.Solution
BC Game refuses to respond to player complaints as per our longstanding warning here: https://sussexmskpartnershipeast.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/zizobet.com
Player says that when they tried to withdraw, their winnings were confiscated.
Comments
Player says that when they tried to withdraw, their winnings were confiscated.Solution
The player said they were unaware of the rules related to Free Spins they had received from the casino. Unfortunately being unaware of bonus Terms does not change the fact that the Terms are applicable. Case closed.RetroBet Casino
Player says that the non-English Terms are deliberately misleading.
Comments
Player says that the non-English Terms are deliberately misleading.Solution
This is beyond the scope of our PAB service.AllStarz Casino
Affiliate site says they were not paid and their account was closed.
Comments
Affiliate site says they were not paid and their account was closed.Solution
Player reports they have now been paid in full and their issue resolved.Casinoandyou
Clarifying...
Comments
Clarifying...Solution
Player ignored our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ and lied about having an active case elsewhere. Case closed.WildRobin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Case in progress.Bookmaker
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Bookmaker.eu is ignoring player complaints.Jojobet
Clarifying...
Comments
Clarifying...Solution
Player says that they have already taken their case to the jurisdiction -- precluding our involvement as their is no point (see PAB rules).LoloCasino
Player says that their winnings were voided.
Comments
Player says that their winnings were voided.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that LoloCasino is ignoring player complaints.mrthrills29.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that mrthrills29.com is ignoring player complaints.Nicola brown
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Super-Spin.com is ignoring player complaints.Gwbet.com
Player says that their account was locked so they are unable to access their balance.
Comments
Player says that their account was locked so they are unable to access their balance.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Gwbet is ignoring player complaints.Casinoways1
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that casinoways1.com is ignoring player complaints.Betnana
Player says that the casino pushed them to send sensitive documents to a gmail address "for KYC" but did not...
Comments
Player says that the casino pushed them to send sensitive documents to a gmail address "for KYC" but did not pay withdrawals. We were unable to contact the casino via official company channels.Solution
After several attempts, we were unable to contact the casino via official company channels. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betnana is ignoring player complaints and behaving in a highly suspicious manner.SevenCasino
Player would like their confiscated winnings back.
Comments
Player would like their confiscated winnings back.Solution
Player would like their confiscated winnings back -- despite the fact that they broke the bonus Terms and only read them after the fact. Case closed.SlotBunny
Player says that their withdrawal was denied with the casino claiming multiple accounts.
Comments
Player says that their withdrawal was denied with the casino claiming multiple accounts.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SlotBunny is ignoring player complaints.Vulkan.bet
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Player says that the case was resolved.Wolfbet
Player says: "Wolf.bet declined my withdrawal on the grounds that I was allegedly accessing the site from a restricted country."
Comments
Player says: "Wolf.bet declined my withdrawal on the grounds that I was allegedly accessing the site from a restricted country."Solution
The casino refuses to share proof of this, so we have advised the player to go to their official ADR.Betrixcasino
Player says that their balance was confiscated with the casino claiming that they broke Terms.
Comments
Player says that their balance was confiscated with the casino claiming that they broke Terms.Solution
Player reports they have now been paid in full.Slot Madness Casino
Player says that their winnings were confiscated and their account closed without explanation.
Comments
Player says that their winnings were confiscated and their account closed without explanation.Solution
Player ignored our https://sussexmskpartnershipeast.com/forums/help/pab-rules/ . Case closed.Mostbet
Player has a wide variety of issues.
Comments
Player has a wide variety of issues.Solution
Player admits they had multiple accounts and that their case was already ruled on elsewhere. Closed as per https://sussexmskpartnershipeast.com/forums/help/pab-rules/safecasino1.com
Unknown.
Comments
Unknown.Solution
Player did not respond to our questions regarding the nature of their complaint. We can't help if the player won't respond to us. Case closed as per https://sussexmskpartnershipeast.com/forums/help/pab-rules/ .LuckyLegends
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Mid-process, the player stopped responding to us despite multiple attempts. Case closed.TAPTAP/188BET
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that tapatap.asia is ignoring player complaints.Winnerslive
It appears the player is chasing the casino across a variety of domains.
Comments
It appears the player is chasing the casino across a variety of domains.Solution
All casino websites have disappeared taking the player's money with them. Please see related article here: https://sussexmskpartnershipeast.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/Slots Garden
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.Stakes
Player says that after trying to withdraw, their winnings were confiscated and their account closed with the casino claiming a...
Comments
Player says that after trying to withdraw, their winnings were confiscated and their account closed with the casino claiming a breach in Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Stakes is ignoring player complaints.LeoVegas Casino
Player reported that an expected payment had not been received.
Comments
Player reported that an expected payment had not been received.Solution
The casino had sent the payment to the account details provided by the player. As it happened those account details were in error but neither the casino nor the payment processor could recover the funds, this left it to the player to pursue the matter at their end. Player had stopped responding to us so we closed the case as per PAB procedures.BigPirate
Player says that the casino: "approved my verification and my withdrawal, then suspended my account and canceled my withdrawal without...
Comments
Player says that the casino: "approved my verification and my withdrawal, then suspended my account and canceled my withdrawal without a valid reason."Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that BigPirate is ignoring player complaints.JupiCasino
Player says that that their balance was confiscated with the casino claiming breaches in Terms.
Comments
Player says that that their balance was confiscated with the casino claiming breaches in Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that JupiCasino is ignoring player complaints.Fast slots
Player says they are unable to withdraw.
Comments
Player says they are unable to withdraw.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Fastslots is ignoring player complaints.Planet7
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
Case in progress.Krishna kumar
Player says that that their account was closed without their withdrawals being paid.
Comments
Player says that that their account was closed without their withdrawals being paid.Solution
Player threatened the casino with legal action thus derailing the arbitration process and making this a legal matter. Case closed.Skycrown
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Casino said player was being paid; player confirmed payments were incoming and then stopped responding. We had assured the player we were available if there were further problems but they did not contact us again, so we assume is well.Planet7
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.Frostybet
Player says they are having difficulty withdrawing after accepting a bonus.
Comments
Player says they are having difficulty withdrawing after accepting a bonus.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Frostybet is ignoring player complaints.casino-coin.me
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that casino-coin.me is ignoring player complaints.betobet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Betobet is ignoring player complaints.Energy Casino
Waiting for summary of complaint.
Comments
Waiting for summary of complaint.Solution
Player did not provide us with a description of their complaint and did not respond to our requests to do so. Case closed.KingdomCasino
Player says that the casino confiscated their winnings and returned their deposits citing a breach of bonus Terms.
Comments
Player says that the casino confiscated their winnings and returned their deposits citing a breach of bonus Terms.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that KingdomCasino is ignoring player complaints.WantedWin
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Wantedwin3.com is ignoring player complaints.Robocat
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Robocat is ignoring player complaints.mania-casino.io
Player says that they deposited then found that they "do not accept UK players" and so would like their deposit...
Comments
Player says that they deposited then found that they "do not accept UK players" and so would like their deposit back.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Maniacasino.io is ignoring player complaints.BetMGM
Player says that their winnings were confiscated and their account closed.
Comments
Player says that their winnings were confiscated and their account closed.Solution
The casino refused to "review" the case any further, so we have directed the player to their official ADR.JeetCity Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
Issue resolved to the player's satisfaction.wintopia10.com
Player says that their verification and withdrawal have been pending for two days (over the weekend).
Comments
Player says that their verification and withdrawal have been pending for two days (over the weekend).Solution
Casino reports payment has been made; player did not respond to our repeated requests for confirmation.Update: player has now confirmed payment received.BC.Game Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Unfortunately, we have a longstanding warning regarding this casino: https://sussexmskpartnershipeast.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/ They refuse to discuss player issues, so we are unable to assist.Neospins
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
Player had already submitted their case elsewhere in violation of the PAB rules. They notified us of this. Case closed.cryptoloko
Player says that after using a bonus, most of their winnings were cancelled.
Comments
Player says that after using a bonus, most of their winnings were cancelled.Solution
Player spent their remaining balance. Case closed.BetMGM
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
Player reports they have now been paid in full.iNetBet Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.NetBet Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that NetBet is ignoring player complaints.1WIN
Player says that their account was blocked leaving them unable to access their balance.
Comments
Player says that their account was blocked leaving them unable to access their balance.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that 1win.com is ignoring player complaints.Fabulouscoco
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that fabulouscoco.vip is displaying a fake license and does not respond to player issues.lizaro3.com
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.dracula
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Dracula Casino is ignoring player complaints.Midnite Casino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Midnite is ignoring player complaints.RobyCasino
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that RobyCasino is ignoring player complaints.Yukon Gold Casino
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
The players winnings were derived from a malfunctioning game. The casino gave the player the game provider’s official response and contact information there to pursue the matter. Also, the player threatened the casino with legal action which escalates it to the Compliance Department and out of our hands. Case closed.Lottoland UK
Player believes that there is "something is not quite right with there slots in regards to fairness".
Comments
Player believes that there is "something is not quite right with there slots in regards to fairness".Solution
Player reports they have now been paid in full.Casino Classic
Player is having difficulty withdrawing and verification.
Comments
Player is having difficulty withdrawing and verification.Solution
Player reports they have now been paid in full.Legendz Casino
Player says that when they tried to withdraw, the casino closed their account citing multiple reasons, all of which the...
Comments
Player says that when they tried to withdraw, the casino closed their account citing multiple reasons, all of which the player denies.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Legendz is ignoring player complaints.Palace of Chance
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
We have seen evidence that the player was in violation of the Bonus Terms and aggress that there was sufficient justification for the casino’s actions. Case closed.HeapsofWins
Player says their is conflicting information given regarding maximum cashout on a bonus.
Comments
Player says their is conflicting information given regarding maximum cashout on a bonus.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that heapsofwinsplay is ignoring player complaints.Grande Vegas Casino
Player says that when they submitted their documents, their account was closed with the casino saying they failed verification checks.
Comments
Player says that when they submitted their documents, their account was closed with the casino saying they failed verification checks.Solution
Player gave false and misleading information. Case closed.MegaPari
Player says that they have had technical problems with the site.
Comments
Player says that they have had technical problems with the site.Solution
Investigations of technical issues are beyond the scope of our arbitration service. Case closed.Greenluck
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Greenluck is ignoring player complaints.Sunrise slots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Despite several attempts, the player has stopped responding to us. Case closed.Spinscastle
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
The casino has disappeared from the internet. Please see our article on this type of scam here: https://sussexmskpartnershipeast.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Boabet
Player says that the casino is asking for documents their bank will not provide.
Comments
Player says that the casino is asking for documents their bank will not provide.Solution
Player reports they have now been paid in full.VayCasino
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
Player's case is currently open with two additional arbitrators. This makes a detailed discussion with the casino impossible and reduces the likelihood of a favourable outcome for the player. Player also provided false information about this when submitting. Case closed as per PAB rules.Spinco365
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress.Twinvegas.io
Player says that their winnings were confiscated.
Comments
Player says that their winnings were confiscated.Solution
The casino has now disappeared. Please see our article on this trend in scams: https://sussexmskpartnershipeast.com/forums/threads/black-hole-casinos-the-new-face-of-online-gambling-scams.107079/JackPoker
Unknown.
Comments
Unknown.Solution
Player did not respond to us despite multiple attempts. Case closed.RoySpins Casino
Player says that their winnings were confiscated without clear reasons.
Comments
Player says that their winnings were confiscated without clear reasons.Solution
Case in progress.BC.Game Casino
Player says that their account was closed for no reason so they are now unable to access their balance.
Comments
Player says that their account was closed for no reason so they are now unable to access their balance.Solution
Unfortunately we regularly receive complaints for this casino and they refuse to respond to them as per our longstanding warning: https://sussexmskpartnershipeast.com/forums/threads/bc-game-lots-of-complaints-but-no-resolutions.103008/. Update: a rep has now joined our forum and tried to assist this player with their case. Unfortunately, the player became extremely abusive, so we closed the case and banned them as we have zero tolerance for such behaviour.Red Stag Casino
Player is having difficulty with verification.
Comments
Player is having difficulty with verification.Solution
Player reports they have now been paid in full.goldenbet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Case in progress. Given our longstanding warning ( https://sussexmskpartnershipeast.com/forums/threads/goldenbet-many-complaints-and-many-unpaid-players.101960/post-1370703 ), hopes are limited but it never hurts to try. And so we are.Xgameon
Unclear. Asking player for information.
Comments
Unclear. Asking player for information.Solution
Player did not respond despite multiple attempts on our part. Case closed.AladdinsGold
Player says that they have been waiting six weeks for their withdrawal.
Comments
Player says that they have been waiting six weeks for their withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Aladinsgold3.com is ignoring player complaints.RoyalReels
Player says that some of the documents the casino has requested are impossible to supply.
Comments
Player says that some of the documents the casino has requested are impossible to supply.Solution
Case in progress.Raging Bull Slots
Player says that they have been waiting for months for their withdrawal.
Comments
Player says that they have been waiting for months for their withdrawal.Solution
Player reports they have now been paid in full.AladdinsGold
Player says that they have been waiting months for their withdrawal.
Comments
Player says that they have been waiting months for their withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that aladinsgold2.com is ignoring player complaints.Betiro.com
Player says that their winnings were confiscated "due to a max win condition that was not shown on the bonus...
Comments
Player says that their winnings were confiscated "due to a max win condition that was not shown on the bonus offer page."Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that betiro.com is ignoring player complaints.Shuffle
It's complicated.
Comments
It's complicated.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Shuffle is ignoring player complaints.888 Casino
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Unfortunately, 888Casino refuses to discuss player issues. See our longstanding warning here: https://sussexmskpartnershipeast.com/forums/threads/888-cassava-all-related-properties-are-ignoring-player-complaints.53093/ Case closed.rooster.bet
Player says that the casino closed their account with "unfinished bonus features" available.
Comments
Player says that the casino closed their account with "unfinished bonus features" available.Solution
Player submitted their case to the regulator precluding our involvement. Case closed.SunriseSlots
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player reports they have now been paid in full.Boabet
Player says that their winnings were confiscated when they broke the Terms.
Comments
Player says that their winnings were confiscated when they broke the Terms.Solution
The player tried to argue that because the Bonus Terms listed the Max Bet as “-“ it was legitimate to assume there was no limit on bets. We did not agree that was a fair or reasonable assumption. Case closed.Yukon Gold Casino
Player says that they are having difficulty redeeming their VIP points.
Comments
Player says that they are having difficulty redeeming their VIP points.Solution
Casino says points have now been redeemed. Player has stopped responding to us, so we are unable to confirm. In our experience, if the player were still having issues, we would have heard from them.Roobet
Player is having difficulty withdrawing.
Comments
Player is having difficulty withdrawing.Solution
Player says that they have a lawyer already working on their case. As per our PAB rules, this precludes our involvement. Case closed.LeoVegas Casino
Player is having difficulty with SOW.
Comments
Player is having difficulty with SOW.Solution
Casino informs us that the player has been paid; player did not respond to our requests for confirmation. Case closed.Café Casino
Player says that they have been waiting longer than the promised withdrawal time.
Comments
Player says that they have been waiting longer than the promised withdrawal time.Solution
Player reports they have now been paid in full and their account closed.MrPunter Casino
Player says that they've been waiting over three weeks for their withdrawal.
Comments
Player says that they've been waiting over three weeks for their withdrawal.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that MrPunter is ignoring player complaints.Granawin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Granawin is ignoring player complaints.Dafabet
Player has been having difficulty for months both being credited for their deposits and being unable to withdraw.
Comments
Player has been having difficulty for months both being credited for their deposits and being unable to withdraw.Solution
Player has submitted multiple tickets for the same case. Marked as duplicates. Case closed.Voodoo Dreams
Player is having difficulty getting verified.
Comments
Player is having difficulty getting verified.Solution
Case in progress.luckiest.com
After accepting a bonus and trying to withdraw, the player's winnings were voided.
Comments
After accepting a bonus and trying to withdraw, the player's winnings were voided.Solution
The player tried to take multiple welcome bonuses which was explicitly forbidden in the Terms and was reiterated to the player again by support. Case closed.Goldenlion.bet
Player says that they've been waiting two months and counting for their withdrawal.
Comments
Player says that they've been waiting two months and counting for their withdrawal.Solution
Player reports they have now been paid in full.Silver Oak Casino
Player says that they have been waiting over a month for payment.
Comments
Player says that they have been waiting over a month for payment.Solution
Player reports they have been paid in full.Parimatch
Player says that deposits have left their bank account, but not appeared in their casino account; also withdrawals have been...
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Player says that deposits have left their bank account, but not appeared in their casino account; also withdrawals have been marked as successful, but not been paid.Solution
Unfortunately, Parimatch India refuses to respond to player issues. There has also been a recent flood of fraud involving this brand. Please see our public warning here: https://sussexmskpartnershipeast.com/forums/threads/talk-to-the-hand-parimatch-topbet-vegasrush-yetiwin.97863/post-1371434Jackpotwheel
Player says that they did not receive their full withdrawal amount.
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Player says that they did not receive their full withdrawal amount.Solution
Case in progress.Riseofbets.com
Player says that their initial deposit was returned instead of the expected payment of winnings.
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Player says that their initial deposit was returned instead of the expected payment of winnings.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Riseofbets is ignoring player complaints.SuperSpin
Self-exclusions issue.
Comments
Self-exclusions issue.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that SuperSpin is ignoring player complaints.Pulsz Casino
Player says that after trying to withdraw, they received notification that their account was closed and their balance forfeit.
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Player says that after trying to withdraw, they received notification that their account was closed and their balance forfeit.Solution
Case in progress.Luckyland Slots Casino
Player is having difficulty withdrawing.
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Player is having difficulty withdrawing.Solution
Case in progress.Scibet.io
Player says that after submitting all their documents, most of their balance was confiscated without any reason given.
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Player says that after submitting all their documents, most of their balance was confiscated without any reason given.Solution
After several attempts we've had no response from the casino. Case closed, but we will look into posting a Casinomeister Warning to alert players to the fact that Scibet.io is ignoring player complaints.