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Table of Contents
Bitkingz Casino Review
Strong bonuses and games, with payment flexibility that covers crypto and fiat options
Casinomeister's Verdict
Bitkingz gets a lot right at first glance. The bonus offering is extensive, clearly structured, and refreshingly transparent, making it easy for players to understand what they are signing up for. The game library is another major strength, with thousands of slots and a strong live casino selection backed by reputable providers. Payment flexibility is also a plus, with a wide mix of crypto and fiat options that should suit most players.
However, there are a few areas where Bitkingz falls short. The casino operates under a Tobique Gaming Commission license, which lacks the credibility of more established regulators, immediately raising the risk profile. Withdrawal processing times are on the slower side, and KYC checks can be drawn out. Responsible gambling tools are present but underwhelming, and customer support can be sluggish and unhelpful when issues arise.
Overall, this Bitkingz Casino review finds a feature-rich platform with strong entertainment value, but one that falls short on trust and player protection. If you’ve played here, share your experience in the forum and help others make an informed decision.
2,000+ slot games
From the Desk of Max Drayman
A quick poke around Novatrix SRL properties shows few, if any complaints. The licensing body is Tobique — a relatively new first-nations jurisdiction in Canada — which pops up from time to time but thus far no solid record to base an opinion on. The casino name might sound familiar because they used to have a big-brand Curaçao-based owner but that’s apparently no longer the case. As ever with casinos that have recently undergone big management changes, we advise players to proceed with caution and keep an ear out for any reports of players having troubles.
Pros
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Great bonus selection
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Extensive range of payment options
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Over 2,000 slot games
Cons
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Licensed with Tobique Gaming Commission
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Steep wagering requirements
Bitkingz Exclusive No Deposit Bonus: 50 Free Spins
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First look
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First look
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Bitkingz Casino Bonuses and Promotions
You know Bitkingz isn’t messing about their promotions, as they have them split between five different categories in the main menu tab. Let’s get into it to see what they have available and if it’s worth signing up for.
All the key information is transparently displayed, and to find out more about each bonus, you can click on the small ‘i’ icon in the top right corner, which will load further information about the bonus.
Even though terms and conditions will always be on the duller side of life, Bitkingz has created them to be easily digestible, clearly outlining everything customers will need to know before they activate the bonus. Despite them being transparent, we can’t say they are particularly fair. With wagering requirements at 45x, this has bypassed industry standards and heavily leans into unrealistic.
VIP and Loyalty Program
Bitkingz claims that their VIP program is “the most rewarding one out there”, which is a bold statement, but it’s certainly up there. Players can rise through the six ranks until they reach the King level and enjoy perks, exclusive rewards and higher limits along the way. As King’z Pointz (KP) determines your VIP level, 1 KP can be generated for each €20 bet a player makes with real money funds. However, even reaching the 2nd lowest level, players are required to deposit a minimum of €20,000 which is definitely on the higher end.
Our advice would be to enjoy playing, don’t chase wins and if you end up on the King level, then that’s just an added bonus.
Banking & Payment Methods
Another feature Bitkingz excels at is offering a solid range of payment options, combining both fiat and crypto. This means you’ll see options like Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether, Ripple, Binance Coin, Cardano, Tron, Visa, Skrill, Neteller and PaysafeCard.
As expected, depositing is easy but there are a few factors to keep in mind once you’re ready to withdraw.
You’ll need a minimum of €20 in your account before you can request your funds be processed and there are payout caps, too, which are €2,500/day, €5,000/week and €20,000/month, respectively. As far as industry standards go, these caps are pretty decent and give players freedom.
The withdrawal times are where it gets interesting, as e-wallets and crypto are expected to take up to three days to process, card payments take up to five days, and bank transfers can take up to ten. From our experience withdrawing with Skrill, it took only 12 hours. This likely means the timescale will just give them some padding if there are any delays, but it’s still not the greatest look.
While Bitkingz is not licensed with strict regulators like the United Kingdom Gambling Commission (UKGC), players will still need to complete Know Your Customer (KYC) verification. Withdrawal requests will remain pending until verification checks are completed, which will either be uploading documents to your profile or answering a phone call. We noticed in the terms and conditions that this process can take up to 30 working days, but we had the green light on our verification within 48 hours.
In the past, Bitkingz has had some backlash with how long the verification process takes, so making it transparent in the T&Cs is the best approach to avoid complaints. Our advice would be to check that the documents you upload are exactly what they are asking for to minimise any issues.
Responsible Gambling
The responsible gambling tools and information at Bitkingz is meeting what is required from the operator, but isn’t necessarily going above and beyond. With only five tools available and a single sentence outlining what each tool does, it doesn’t reassure us that customers’ well-being is a priority. This lacklustre approach doesn’t bode well with our Casinomeister online casino review system, so we must make players aware of this before signing up.
Use the tools available if needed, but don’t expect the customer service team to go above and beyond to help you with issues related to responsible gambling.
Customer Support at Bitkingz
You can contact Bitkingz Casino customer support via live chat and email. Live chat seems like a faster way of getting answers for the simple fact that it’s available round-the-clock. However, our Bitkingz Casino review has detected a few weaknesses regarding the service’s attentiveness and efficiency.
Namely, the support team that manages live chat queries is extremely slow, with the average response time being more than 20 minutes. This seems to be a recurring issue with the customer support team, as this was something we noticed the last time we did a Bitkingz casino review.
On top of that, the support representatives are often evasive when it comes to delicate questions and aren’t always up to the task as far as giving accurate troubleshooting solutions.
Bitkingz Experience and Features
Bitkingz may not be winning any awards for most inventive design, unlike other top online casinos, but it does the job. The design is optimized for players not to get bogged down with the boring stuff, and instead just quickly deposit, load up an exciting game, and get playing. The design is responsive, meaning the pages load quickly.
As far as the Bitkingz mobile casino is concerned, everything is running smoothly. You can play at Bitkingz via iOS and Android devices. Since the mobile casino runs on instant play technology, you won’t have to download any apps to get started, making it easy for players to get started.
Brand games
Providers
It would take an eternity to list all the software providers that collaborate with Bitkingz Casino. We’ll even go as far as to say that Bitkingz has one of the most stunning collections of Bitkingz casino games we’ve ever encountered.
Since it would take two pages to write down every provider available in Bitkingz Casino, we’ll mention only a few — Playtech, Pragmatic Play, Push Gaming, Leap Gaming, Booming Games, Red Tiger Gaming, Yggdrasil Gaming, Playson, Evolution Gaming, ELK Studios, and NetEnt.
With such a considerable selection of software providers, it stands to reason that the catalogue encompasses all the core niches. Indeed, players can choose from over 4,000 slots, roulette, blackjack, poker, video poker, baccarat, craps, live dealer, and crypto games.
Bitkingz Slots
Slots make up the bulk of the games Bitkingz Casino has on offer. There are over 2,000 titles in total, making Bitkingz one of the best online gambling sites for slots fans.
Book- or Egyptian-themed slots are viral nowadays and have become a popular choice for both new and old-school players. If you’re into this genre, you’ll love it here. From Book of Dead to Book of Fortune and Book of Doom, there’s an embarrassment of riches when it comes to this niche. Alternatively, you can try out cutting-edge crypto slots. Book of Cats, Conquestera, Three Corsairs, and 12 Animals are particularly in demand these days. All slot games in Bitkingz Casino can be played in demo mode.
The only thing the slots lounge lacks is alphabetical filters. You can sort out the games in Bitkingz Casino by software providers by clicking on a specific studio’s logo. For instance, if you click on the Booming Games logo, the casino will filter out and display only slot machines from Booming Games. A search bar is also available, which is by far the most efficient tracking tool.
Live Casino
Most players get blown away by Bitkingz’s live casino, and reasonably so. There are more than 400 live casino games, which is more than some online casinos offer in their entire gaming libraries. In the endless array of live casino games, you’ll find top-tier products from elite providers like Evolution Gaming, Pragmatic Play, Ezugi, Vivo Gaming, and the like.
As you might have imagined, lots of variations and tables of blackjack, poker, roulette, and baccarat are available, as well as a few game shows like Deal or No Deal, Dream Catcher, and Crazy Time.
For superior streaming quality and volatile betting options, look for Evolution Gaming tables. This is not to say that games from Pragmatic Play and other software providers are of a lesser standard, but Evolution is the crème de la crème when it comes to live gaming.
About the Bitkingz Team and History
In the past, Bitkingz was licensed with Dama N.V. but has recently begun operating under Novatrix SRL. While there is no direct answer to why this change occurred, it might have something to do with a broader shift away due to legal, reputational and structural issues affecting the operator. With that being said, Novatrix SRL won’t be winning awards for the best casino operator anytime soon either. While they haven’t been issued any major fines, they have been at the forefront of repeated compliance concerns and various player issues. It operates under the Tobique Gaming Commission licence, which is not recognised in the UK, EU or major regulated markets, making it a grey, higher-risk operator.
In 2023, Bitkingz underwent its Baptism by Fire test to achieve its Casinomeister accredited casino status. There is an active representative in our forums who is always on-hand to answer questions, queries or complaints.
Complaints and Track Record
Digging deeper into Bitkingz Casino, we haven’t detected any red flags regarding stalled payments, rigged games, or things of that nature. The online casino has a clean reputation here at Casinomeister, and if there are any issues that their customer service can’t handle, either post your problem in our forum or contact the casino representative who is active almost daily. For serious complaints, our members have our PAB service at their disposal.
Chloe is new to writing about online gambling platforms but storytelling has played a key role in her life for as long as she can remember. With a love of research and strong attention to detail, Chloe enjoys getting to the heart of an online casino to find out what makes it unique.
Chloe can usually be found with her nose buried in a book, discovering new worlds one page at a time.
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