-
Table of Contents
Empire.io Casino Review
Crypto-focused casino with speedy cashouts and no withdrawal limits
Casinomeister's Verdict
Empire.io is a pure crypto casino with an Anjouan license, and it has many good qualities. There’s a generous welcome package that includes a 100% match up to 1 BTC, withdrawals are fast with no limits, and the game library will have just about anyone covered. Customer support also left a good impression, from the AI chatbot to the actual support agents.
On the downside, the responsible gambling tools are quite limited, with self-exclusion as the only option. Plus, the casino doesn’t support fiat deposits, which makes it a no-go for crypto-averse players.
At the end of the day, the casino has a clean track record, so players should feel safe playing here. As always, exercise a healthy dose of caution, and feel free to share your experiences with the casino in our forum. For a more detailed look, read our full Empire.io Casino review below.
No withdrawal limits
From the Desk of Max Drayman
We have no record of player complaints regarding Empire.io at Casinomeister and, as always, that’s a good step in the right direction. No known sister casinos so nothing to be gleaned there. Licensing is Anjouan and to be frank the jury is still out on that: so far we haven’t seen anything to indicate that they’re taking player protection seriously, but we only have hearsay and rumours that they aren’t so … yeah, too early for conclusions there.
Finally we do see that Empire.io has Complaints and Self-Exclusion policies which is a good sign, at least shows that they’re making an effort. Unfortunately they do say “If you are not satisfied with the resolution of your complaint by Empire.io, you may report a complaint to the Anjouan eGaming Commission” and as we’ve said, that may or may not be a problem. Overall, there is nothing overtly thumbs-down here so we’d advise players to proceed cautiously.
Pros
-
Generous welcome offer
-
Fast withdrawals with no limits
-
Great support with 24/7 live chat
Cons
-
Limited responsible gambling tools
-
Crypto payments only
-
First look
-
-
-
First look
-
Empire.io Casino Bonuses and Promotions
Empire.io Casino offers a number of bonuses, including a generous welcome bonus, cashback, and various recurring and seasonal offers.
Empire.io Casino Welcome Bonus
The Empire.io Casino welcome package is a three-part offer covering your first three deposits:
- First deposit: 100% up to 1 BTC
- Second deposit: 50% UP TO 5,000 USDT
- Third deposit: 50% up to 5,000 USDT + 50 Free Spins
The first deposit bonus is quite a generous deposit match, easily overshadowing the other two, and such high matches aren’t unheard of among crypto casinos. The wagering requirement is set at 40x, which is on the steeper end of industry standards, but far from impossible with a full 30 days to complete the wagering.
If you prefer to play with fiat money, you’ll probably want to check some other welcome bonuses, as this is a crypto-only casino.
No-Deposit & Free Spins Offers
At the time of writing, there were no free spins offers or no deposit bonuses available at Empire.io Casino. However, you will find a weekly cashback offer, going up to 20% based on your net loss.
The site also shows all past promotions, so you can get some insight as to what to expect in the future. Empire.io seems to have a lot of seasonal promotions and regular tournaments, so be sure to keep an eye out for those.
VIP and Loyalty Programs
Empire.io Casino has a seven-tier loyalty scheme that will bring you incrementally closer to better and better benefits. Working your way up is simple: for every 1 USDT wagered on slots, you gain 5 level points. With table games and live games, you only get 1 point per 1 USDT wagered, but that’s nothing new.
As you ascend through the levels, you get various milestone rewards and increasing point multipliers — though, of course, the level costs increase as well. The best thing? Loyalty rewards come with no wagering requirements. On top of that, lower levels feel easily achievable in terms of how much money you need to wager.
The only major caveat here is that there’s a ton of restricted games that don’t contribute to loyalty leveling. There’s literally hundreds and it feels like it would’ve been easier if they just made a shortlist of games you can play. These restrictions are expected from regular bonuses, but here? It just feels disingenuous and severely restricts the number of games you can enjoy.
Banking & Payment Methods
Empire.io is a crypto-only casino, so if crypto isn’t your bag, then this might not be the casino for you. But fear not, there are plenty of great online casinos that accept fiat money deposits, and you can always check those out.
The casino supports USD Coin, Tether, Bitcoin, Ethereum, Tron, XRP, Binance Coin, Dogecoin, and Litecoin, so there’s good variety. If you’re not holding any coins, you can also buy crypto directly on the site via Pay.io. Here, you can use bank transfers, debit cards, Skrill, Neteller, Apple Pay, or Google Pay.
Withdrawal speeds are lightning-fast, rarely taking longer than half an hour, and best of all: there are no withdrawal limits.
However, you will need to verify your account before withdrawing. The KYC process requires photo identification (passport or driving licence) and proof of address (bank statement or utility bill issued within the last 90 days). Stay ahead of the curve and do this as soon as you register, just to avoid unpleasant surprises if you make a big score.
Responsible Gambling
Empire.io Casino does a fair job when it comes to responsible gaming, outlining some core tips on how you can play responsibly and providing links to organizations that can help those who are facing gambling problems.
In terms of tools, you’ll find only self-exclusion. The self-exclusion tool can only be activated by emailing the Safer Gaming Team, triggering a 24-hour cooling off period. An agent will get in contact to confirm whether you’re self-excluding for 1 week, 1 month, 6 months or permanently.
There’s nothing to write home about in regards to the casino’s responsible gambling policies and features, but at least they’re doing the bare minimum to help keep players safe.
Customer Support at Empire.io Casino
Empire.io Casino keeps it simple when it comes to customer support, and you can get in touch with them via email or live chat. There’s also a helpful FAQ with 50+ articles that can help you find the answers you need.
If you need to contact the support team, they’re available 24/7 via live chat. The chat function can be found in the left sidebar, at the very bottom of the screen. When you click on it, you’re met by an AI chatbot, which will connect you to an agent upon request. Our experience was positive with both the bot and the live agents, as we got accurate info quickly whenever we reached out.
When it comes to email, our experience was also surprisingly positive. Agents always replied to us within about an hour, so you can expect great service via this channel as well. It’s great for more complex issues that have the potential to drag out.
Empire.io Casino Experience and Features
Any site can quickly go from “10” to a “5” if its UX is a total mess, but Empire.io isn’t one of those. The site is streamlined and user-friendly, so you shouldn’t have any trouble finding your way around.
Signing up is quick and easy, and all important sections of the casino can be found in the sidebar: different game types, tournaments, promotions, your favorites, recently played games, and a quick insight into your loyalty progress.
While they don’t have a dedicated mobile app, the site transitions wonderfully onto a smaller screen. Expect all your favorite features, but pocket-sized! Our experience was smooth, with rapid load times and zero glitches.
Brand games
Empire.io Casino Game Providers
With over 50 providers on Empire.io Casino, from the current top brands in the industry through to smaller, rising stars. You’ll find your iGaming giants like Play’n GO, NetEnt, Evolution, Thunderkick, and then some smaller ones like Aviatrix, Rogue and Smartsoft.
Empire.io Casino Slots
Empire.io Casino is a slot player’s idea of heaven. There’s a jaw-dropping lineup of 6000+ slot games, so there’s bound to be something for everyone. Browsing is a breeze, with robust search and the ability to sort games by popularity, volatility, hit ratio and RTP. You can get a taste of everything, including slots, jackpots, crash games, and more.
Live Casino
There’s just shy of 200 live dealer games at Empire.io Casino, mostly from established providers such as Pragmatic Play Live, Evolution Gaming, and Live88. There are also useful filters that let you limit your selection to blackjack, baccarat, game shows, roulette, and dice games.
About the Team and History
Empire.io Casino was launched in 2022, and to date, it’s the only casino operated by Pixel Entertainment Ltd. They hold an Anjouan license (ALSI-132405042-FI3), which is far from the best of the industry.
However, as we always say: the management makes the casino, not the license. In this case, the management seems to have focused on this particular brand for years, and they’ve never raised major red flags, so there’s no reason to believe Empire.io is anything but a legitimate crypto gambling site.
Complaints and Track Record
We’ve had no complaints about Empire.io since its launch in 2022, and that in itself a good sign. There’s also almost nothing in terms of complaints on other resolution services, which is even better.
Still, if you want to keep it extra safe, you can try out one of our Accredited casinos instead — these are casinos with an established reputation that have been thoroughly vetted by our forum community, and it hardly gets more reliable than that.
Want to learn more about how we review and rate casinos? Check out our casino review methodology and the Casinomeister rating system for more insight.
Simon Wright has been both a player and an observer of the online casino industry for over 15 years. His knowledge of the online casino industry – to include sports is massive. Not many folks have the experience or his knowledge about online gambling. His adoration of football is also noted. He has painted his house blue (Chelsea) and annoys his neighbors with local football songs on game days.