Please note that we have informed the Gambling Commission of Great Britain that, with effect from 10:00hrs on 21 October 2020, BML Group Limited has ceased providing gambling services to players located in Great Britain.
BML Group Limited will continue to trade in other jurisdictions, but not in Great Britain.
BML Group Limited is solvent. The closure of its UK customer accounts will be managed in an orderly way; your funds are safe and available for withdrawal in accordance with the timetable and arrangements set out below.
This email explains how you can withdraw any funds in your customer account, and how we will are dealing with unsettled bets and unused bonuses.
If you have questions or concerns regarding the content of this email, please contact our Customer Care Team on
[email protected] 24 hours a day, 7 days a week, or
.
Deposits and bets
We are no longer accepting bets or deposits, with effect from 10:00hrs BST on 21 October 2020.
Open Bets and unused bonuses
We will pay out all bets which were not settled before 10:00hrs of 21 October 2020 on the basis that they are winning bets.
We will also pay out unused bonuses as cash.
In each case, the funds will be credited to your account.
Your funds
Your customer account will remain open (unless you choose to close it) on the website, and you may access it to effect withdrawal of any funds in your account in the normal way, until 23:59hrs on 18 November 2020.
If you do have funds standing in your account
please therefore log in and withdraw the funds as soon as possible.
If your account has no funds in it, you do not need to take any action.
After 23:59hrs on 18 November 2020 your account will be closed permanently.
If after 18 November 2020 you still have funds which were not withdrawn from your account, you will have until 31 December 2020 to contact our Customer Services team and ask for them to arrange to return your funds by an alternative method.
Between 18 November and 31 December 2020 if your account has any remaining balance, we will make further attempts to contact you including by email and will attempt to refund monies direct to your payment method where this is possible.
* PLEASE NOTE THAT AFTER 31 DECEMBER 2020] WE WILL DONATE ANY REMAINING FUNDS TO GambleAware AND THOSE FUNDS WILL NO LONGER BE AVAILABLE TO YOU.*
Complaints and Disputes
You may continue to raise any complaint by contacting
who will supply you with a copy of our complaints policy, and our
ADR provider
will remain available to deal with any disputes which may arise and which are not resolved through our complaints procedure.
