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Careful with Betsson

lockinlove

lockinlove

Editing my post so I dont get in trouble
Shield Meister PAB Experienced PAB In Progress CM Veteran (10yr+)
Joined
Jan 17, 2014
Location
Canada
I will be filing a PAB but I feel it is my part to warn the community to watch out for this group. Over the past few months these guys have used many tactics that are incredibly shady. Anytime I have a cashout on thursday or friday, they come with an excuse to cancel my cashout and return it to my account for the weekend hoping I play it back. I also caught them in a lie when they tried telling me their processor is refusing withdraws. I threatened them with a complaint to the gaming commission and the chat reps response was "please process it again and you dont have to worry about any more issues". Sure enough I processed it and they never did it again. After doing it to me about 5 times in a row.

The second thing is, if you deposit with this casino, they simply take the money and dont fund your account sometimes. This has happened to me twice. As ive been depositing once or twice a week since ive slowed down, I deposited $80 last week and everything went through I got the casino pop up saying success. But no funds. I contact the casino over the next few days and they tell me they dont see any transactions. Which I know is impossible So I wait the 5 business days until it shows up in my banking transactions which it does. I send them all of the proof. And they still refuse to give me my money and act clueless. They know my currency is CAD and the only offer USD for me so when I show them the transaction they want proof of USD..which is absolutely ridiculous...as I live in Canada.

Its a small amount so I find it very strange they have made me fight with them for almost 2 weeks now. Especially given many deposits and a long time player. But everything I tried, they just refuse to give me my money.

I have tried contacting the rep here but the one made a thread saying he left the company and introduced someone else who doesnt exist and there isnt one listed on their accredited page.

I wont be commenting on this further as I will processing the PAB later but felt its my duty to make sure to warn you all this group is not going about things in an honest manner and to be weary of them if playing there.

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I just closed my account at CasinoEuro because of their stalled payment tactics, they will process a $500 cashout quickly but leave anything over $2500 for 36-48 hrs, makes me sick, the site here needs to update their terms to reflect.
 
me_and_ed said:
I just closed my account at CasinoEuro because of their stalled payment tactics, they will process a $500 cashout quickly but leave anything over $2500 for 36-48 hrs, makes me sick, the site here needs to update their terms to reflect.
Click to expand...

Yeah - noticed that. Thursday I had 2 in that region - Stayed pending and pending. Weekend another and that stayed pending forever. Eventually went to chat and asked them to help in getting them processed. This was at Betsafe.

I agree - anything around that region is being STALLED for longer than it should. They come up with all excuses to justify the delay. Not buying it. ALL the Casinos in their group seem to be employing delay tactics for larger withdrawals.

Nate
 
Currently also waiting for my withdraw and its more then 2500 and i already read what lockinlove said about their stalling tactics and i'll just sit it out and ask later tonight for them to process it

What makes me a lil bit mad is the fact that they say (if its not processed instantly it can take up to 24hrs to process it ) BS i call it and just giving us players the run around .

Why can VS or Mrgreen or even Casumo (via livechat ) almost process it very quickly (less then 30 min) and bettson can't .... makes me wonder....

They are a big company AFAIK .. why use these cheesy tactics...totally unneccesary if you ask me ....just pay the player fast and you will see him return very quickly but now it leaves a nasty taste behind wondering why we even play at their casino....

just my 2c
 
Nate said:
Yeah - noticed that. Thursday I had 2 in that region - Stayed pending and pending. Weekend another and that stayed pending forever. Eventually went to chat and asked them to help in getting them processed. This was at Betsafe.

I agree - anything around that region is being STALLED for longer than it should. They come up with all excuses to justify the delay. Not buying it. ALL the Casinos in their group seem to be employing delay tactics for larger withdrawals.

Nate
Click to expand...

There is no doubt in my mind that this is a purely intentional, scumbag move for sure, I think Bryan should have this information on their accredited page.
 
I've been an avid supporter of BML group of casinos and do play there regularly.

Being a lowroller, I'm usually not in a position to have to wait 1k+ withdrawals, but giving the size of BML group, it's pretty alarming that they would resort to these kind of shenanigans with other than smallish withdrawals.

It shouldn't matter if the withdrawal is larger than few hundred. I agree with posters in this thread, that if they do this deliberately, it should affect their rating. Or even their accredition,
 
I have bought this thread to the attention of someone at Betsson group who has passed it on to "the relevant people" - i hope at least something positive comes of that, whatever it is.
 
Good afternoon,

I really hope you're doing great.

First of all, I’m very sorry to hear about the deposit issues you have described. We always do our very best to offer the best customer service possible to all our players. You are most welcome to send me your registered e-mail in a private message and we will be more than happy to investigate this for you.

In regards to the processing time for withdrawals, please note we always strive to process any requested withdrawal as quickly as we can. In rare cases where withdrawals are pending over 24 hours, you can always contact our customer service for additional assistance. They are in most cases able to provide you with immediate assistance.

Once again I’m really sorry for the inconvenience. I’m looking forward to receiving your registered e-mail soon.

Thank you and I would like to wish you a nice evening.

Warm regards,
Betsson Support
 

Oh yeah I am doing great :rolleyes:

Just to update the thread i will hold off on the PAB now that it seems there is an active rep, I was only going to do that because I didnt think there was one. I have messaged the rep and will proceed with t he contacting the rep before filing a PAB process

I will say I have already filed a complaint to the gaming mission yesterday, I think they need to be aware of what this group is doing with the stalling tactics and taking people's money. I also had a conversation with Betsson yesterday who again asked for more information. I took a screenshot of the conversation I had with my bank stating there is no further details they can provide and gave it to betsson.

They took money from my bank and they will not give it back to me because they cannot track their own transactions is what I have been told numerous times. I have also been told because my bank doesnt have a tracking number there is no way to know Im telling the truth therefore they will not return my money. My screenshot showed the identical amount and form of payment used in their casino. yet they refuse.

This has been one awful experience, I dont wish it on anyone.


However, I do want to suggest everyone who has posted the stalling tactics and such to report them to the gaming commission. This is how we as a community deter casino's from taking advantage of us and doing these shady things. One complaint is fine but a bunch will get the gaming commissions attention which will hopefully put pressure of betsson to stop these acts
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and click on gaming support and it will open up the complaint page
 

Hmm.

I Lost instant withdraws about 3 months ago. Cs doesent get anykind of information why they are gone. Same deposit and withdraw method.

But still i have get every withdraw about 2-4 hours, if i want them faster i contact cs and i have get them
 


Well I guess I have had 3 of those "rare" incidents of delay, what I find most disturbing and insulting is that they will process a $500 cashout within an hour while my larger cashouts sit.....I do not think this is as rare as you say
 
me_and_ed said:
Well I guess I have had 3 of those "rare" incidents of delay, what I find most disturbing and insulting is that they will process a $500 cashout within an hour while my larger cashouts sit.....I do not think this is as rare as you say
Click to expand...

I'm pretty sure that larger cash-out amounts do go through more rigorous checks, so i wouldn't be surprised if they took longer than usual... quite whether the extra length of time they take is reasonable i don't know...
 
trancemonkey said:
I'm pretty sure that larger cash-out amounts do go through more rigorous checks, so i wouldn't be surprised if they took longer than usual... quite whether the extra length of time they take is reasonable i don't know...
Click to expand...

I could see that for a 5 figure withdrawal, not 4 figures and especially with history, Videoslots doesn't seem to have these problems or policies.
 
me_and_ed said:
I could see that for a 5 figure withdrawal, not 4 figures and especially with history, Videoslots doesn't seem to have these problems or policies.
Click to expand...

I agree that is can be frustrating when policies at "big casinos" can be very different.

I hate Nektan casinos for their 72 hour (not including weekend) policies... There is just no need for it.

That said, where the policies are clear and not hidden, there is an argument that "you knew the rules". If you think it's unfair take your business elsewhere.

If all of you stop playing at Betsson (or wherever) because they are being shitty with you, then they will soon take notice when it starts hitting them where it hurts...

If a policy states 3-5 working days, and I get paid instantly then great. If it takes 5 working days, well then I knew it could. Can't really argue too much with it... I can be frustrated but can't really complain.

However in the case of disappearing funds and refusing to take a bank statement as proof... I would 100% agree that a PAB and a damn good rant is in order. If argue that's verging on fraud on the part of the casino. What more proof can you give?

A casino does NOT have the right to take a deposit, refuse to credit it and then wave away every possible method of proof you can give them without an extremely good reason. And if the reason were that good then they should have reported you to the authorities for money laundering or fraud or something.
 
I play solely on CasinoEuro from the BML group,used to have accounts with the other casino's too but didn't see any point in that as they are from the same group.
I have to say I never ever have to wait long for my WD's which could be anything in the 500-1000 Euro region,sometimes up to 1500 when lucky.
With Skrill I often receive my WD instantly after the request, even on a Friday or Saturday night.

That said never made a WD of 2500+ Euro with BML group so I have no idea if and why they take longer.
Maybe some additional security checks or play log checks.

So I can understand you are annoyed lockinlove but as far as I know they have always been a good crowd and still are. :)

And I defend very few casino's on this forum! But CasinoEuro is in my good book. :p
 
It looks as though the complaint to the gaming commission and complaints to the rep got this sorted very quickly. All of the sudden they were able to trace the missing money which they claimed for weeks they couldnt.

After everything I went through with this, they thought it was a good idea to offer me a $20 bonus with wagering.

Im cashing out the $80 and closing my account with this group. I can never in my life suggest them to anyone ever. Easily the worst experience I have ever had with any casino. The stuff I have seen from them, I cannot believe people have ever had a good experience. I experienced nothing but very rogue behavior.

The only thing I can do is suggest that people stay very far away from this casino. The games that were being played mirror those of the ace revenue group.

I am being charged a $25 fee from my bank and I know this. Which sucks on an $80 deposit that I never played but I simply refuse to give this casino one cent. I will take the loss as a lesson I guess.
 

Maybe you are angry about your lost sessions. I dont know.

But i have get my every withdraw in 2-4 hours.

Also i understand your frustration. Many of reps here would agree which kind of (pita) i am , when i have losed and much. This is true and i must admit it..

I love to win. but when i lose, i am not myself ( and if i get drunk also) , emails go to people who dont even need to respond those. Usually they trye to calm me Down. .:(

This is my situation , but betsson have allways payed me withdraw's of 1-5000€ in 2-4 hours
 

Try reading the thread. I didnt even play the money so Im not mad about a loss. And are you missing the comments from others stating they have had the same issue with the stalling etc?

And btw it sounds like you shouldnt be gambling if you cant control yourself and decide to abuse reps. Just because you act ridiculous when you lose doesnt mean others do.
 
lockinlove said:
Try reading the thread. I didnt even play the money so Im not mad about a loss. And are you missing the comments from others stating they have had the same issue with the stalling etc?

And btw it sounds like you shouldnt be gambling if you cant control yourself and decide to abuse reps. Just because you act ridiculous when you lose doesnt mean others do.
Click to expand...

Uh.

Ok. I miss that part.

But also i have not experienced any stalling withdraw's or etc. Instant withdraw's i losed , but getting them under 4 hours is good still.

About instant withdraws i get now somekind of answer in email, that it comes from AML regulations ..

I havent personally abused reps. That is for it.
 

I missed this response, its all good but I dont think it was fair to assume I was doing something wrong because you think I lost money. Nobody accused you of it when you made a thread complaining about betsson 10 months ago https://sussexmskpartnershipeast.com/forums/other-complaints/76380-betsson.html

Sometimes casinos mess up quite badly and need to be held accountable. I personally think betsson should be in the grey zone and not accredited whatsoever but thats just my opinion that others may not share.

After this incident. I closed my account for good because sometimes actions speak.
 
It seems that the Betsson Group pick and chose who they pay quickly. Reading this thread makes me wonder.

I have never self excluded from a group until 2 weeks ago. Accounts closed at Betsafe / Casino Euro and Betsson.

WHY?

F*cking stalling withdrawals 3 weekends in a row. All 3 brands - Every weekend an excuse and another stalled WD. They refuse to process and leave them pending and pending and pending. Live help aren't much help as they claim that you must wait 24 hours. I dropped HUGE $$$ at this group and when they started stalling my payments, I put on deposit limits. Now I have simply self excluded for the mere reason that they want to hold my money hostage when I win.

Watch out for them over the weekend as they claim that all withdrawals must be checked and use this as an excuse to keep it pending & reversible. Surely they don't check every withdrawal. I mean does a 500 Euro withdrawal warrant a 'check'?

They allowed me to deposit using Eco but refused for me to use it as a withdrawal method. Then when i pointed out it was allowed at their sister site, they changed their tune. All while the money was sat there for 17 hours waiting - I couldn't withdraw it.

They continuously chase new players but cannot service the ones that are loyal. This is the problem with the industry, they would rather have 100 $10 depositing customers than those that would drop $10k in a month.

Betsson used to be very reputable in my book - I would love to keep accounts open there but when you start acting shady and holding money then my outlook changes. The only places that do that are places that don't want to pay and hope you reverse. It seems to be big business these days.

The rep doesn't help much. He either doesn't respond to a PM or tells you 'We have a 24 hour pending period'. I just call on favors from people I know behind the scenes to get paid. It shouldn't be that way :rolleyes:

Nate
 
the only few times you get actually instant withdraws is when the withdraws are like 50~500 above that they give you the 24hr bullshit cost me quite a few bucks ...

Bettson to me for sure is using stalling tactics when it comes to bigger amount couple thousands at least for me


But he ..... thats why we still have VS right?

cashed out 10k the other night paid me in 20 mins no BS just lightning fast payments ....

If they takes deposits instantly why can't they pay out instantly?

Guess we wont know at Betsson account closure might be the next thing to do....

But i don't think they really care after all they are a business numbers that matters a few less account they dont care about.

Just my 2c
 

:confused:

It is strange ..

Last week i withdrawed from betsson about 10k to skrill and deposit was about 5 k. Every withdraw i get in 2min- 3hours . One was pending 8 hours put cs getted it me in 15 minutes after contact them. I dont need to complaint..

This is very strange. They sayed me it is ( AML regulations ). I just cant believe it anymore if so many is affecting of it.

Maybe, or not..

They have not stalled my withdraws . And if they start , i dont play there anymore.
 

Yeah this is what i stated - They pick and choose who they pay quickly. Sometimes if its pending 17 hours and you go to Live Help only a very few of the agents will try to help and get it processed. Others are just full of crap and tell you - You need to wait.

Nate
 
My name is Roger and I am the Betsson Rep. As I have privately explained and I can also confirm in public, Betsson group has no connection to Tonybet.com as this is not one of our brands. Therefore I am sorry to hear about these difficulties, however we are unable to assist in any way and warmly recommend to contact Tonybet.com directly.
 
Why does it say on Wikipedia you purchased them in 2016 for 6€ million?

Roger,
Also another thing that doesn’t make sense, if you don’t own them it’s just a coincidence on your own website you have offices in Estonia where TonyBet is also based? I don’t know of many gambling websites based there except for the two of you.

Roger,
In our private message you stated you guys only bought their operation in Lithuania, but Betsson has an office in Estonia according to the Betsson Group website. TonyBet is also based in Estonia apparently.

This is the first time I have seen two gambling websites with offices in Estonia. Sure seems very coincidental to me.

Another strange coincidence, I just got off live chat with TonyBet.com. Their customer support team said their offices are:
“Operator” is TonyBet OÜ, an Operator incorporated in Estonia, registration code 12103082, having its registered office at Tornimäe 5, 10145 Tallinn, Estonia.

If you visit this Betsson official page:
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, your address in your Estonia office is:
Triogames OÜ/Estneti OÜ <br />Tornimäe 5, Tallinn, Estonia.

It would be quite a coincidence you have absolutely nothing to do with TonyBet yet you have the exact same address in Estonia???
 
Last edited by a moderator:
Doesn’t look to me like they’re part of Betsson. I think the description on the site is a bit “Engrish” - but it suggests on a reading that they retained heir UK-focussed site and the rest was sold.

The license is independent of Betsson. I don’t think Betsson have anything to do with this, no matter how hard you try to find a connection.

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As they’re UKGC regulated, you are very well protected if they decide to not pay you for unfair reasons.

Equally, they are subject to stringent requirements if they have any doubts before paying you.
 

Of course I’m want to cooperate and I wanna get this over with. I just find it a little weird that they have the exact same address in Estonia I’m not trying to find a connection I don’t care. I’m just pointing out the obvious.
 
Borgie said:
So what happened?
Click to expand...

With why they have the exact same address, and are the only two gaming companies in Estonia? Which would be one of the biggest coincidences I’ve ever seen if they actually aren’t related? I don’t know you’ll have to ask them.

Or my original complaint? See this thread: TonyBet Slow Pay

Just to confirm, the Swedish Online Gambling Authorities confirmed that TonyBet is in fact owned by the Betsson Group. I guess that explains them having the exact same address in Estonia? Why on earth is Betsson trying to deny their relationship to them?
 
Last edited by a moderator:
Weißwurst said:
Just to confirm, the Swedish Online Gambling Authorities confirmed that TonyBet is in fact owned by the Betsson Group. I guess that explains them having the exact same address in Estonia? Why on earth is Betsson trying to deny their relationship to them?
Click to expand...

If you have A PAB going you are not allowed to post at all on the subject . So stop now even though its not directly related or the PAB could be scrapped .
 
trancemonkey said:
I'm pretty sure that larger cash-out amounts do go through more rigorous checks, so i wouldn't be surprised if they took longer than usual... quite whether the extra length of time they take is reasonable i don't know...
Click to expand...

I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.
 
Bloatgoat said:
I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.
Click to expand...

Well hopefully withdrawal reversals will be banned or limited soon. I would limit them to an hour. Or ban them altogether!
 
Bloatgoat said:
I wonder why this is 'required' and more important, to stall the whole thing for 36 to 48 hours. If one should withdrawl it should go on withdrawl and not able to cancel that withdrawl. As I would do a payment to the casino which is processed instant, the withdrawl should be instant as well. Sure, another name's CC or debit card could be used in the proces of a deposit, but they should have encountered that at a way early stage and not when someone finally has a great / bin win and to have it stalled.

They know damn well that there is a majority eger enough to blow the whole withdrawl up because they cant control themself at a certain level. Online casino's should simply play more straight forward just as they require from us as a player. Not the other way around.
Click to expand...
Your casino account might be credited instantly. But that doesn't mean the casino actually receives the money into their accounts instantly, especially with debit and credit cards. The funds are just 'reserved' for processing by your bank. The funds may not arrive at the casino for 24-48 hours.
Which might explain why there can be delays with withdrawals. The casinos are maybe making sure they actually have the deposit, before paying out a withdrawal.
They should be able to trust their payment processors and the banks.But if a particular casino isn't funded very well. It may be a cash flow thing.
Not that I'm on the side of the casinos. But AFAIK, that's how it works
 
Borgie said:
If you have A PAB going you are not allowed to post at all on the subject . So stop now even though its not directly related or the PAB could be scrapped .
Click to expand...

I’m not discussing my PAB. It is my understanding while a PAB is ongoing you cannot talk about the process, and what is happening which I am not doing. But does it also preclude you from posting in the forum about anything? I’m sharing information not related to my PAB.
 
Weißwurst said:
I’m not discussing my PAB. It is my understanding while a PAB is ongoing you cannot talk about the process, and what is happening which I am not doing. But does it also preclude you from posting in the forum about anything? I’m sharing information not related to my PAB.
Click to expand...

Yes, we understand you and of course you can post while a PAB is in process (about other matters) or the subject of slow withdrawals in general, but Borgie is correct as these posts contain material and allegations directly relevant to the other party. So I would recommend you play safe as it won't help your PAB at all. :)
 
dunover said:
Yes, we understand you and of course you can post while a PAB is in process (about other matters) or the subject of slow withdrawals in general, but Borgie is correct as these posts contain material and allegations directly relevant to the other party. So I would recommend you play safe as it won't help your PAB at all. :)
Click to expand...

To play it safe you are right. But Max said saying that the Swedish Gaming Authorities declaring TonyBet as part of Betsson Group in their email to me (their words not mine), is not violating PAB Ts&Cs. I’m sharing information that people are legitimately curious about, and it has nothing to do with my PAB. But I appreciate you looking out.
 
Weißwurst said:
To play it safe you are right. But Max said saying that the Swedish Gaming Authorities declaring TonyBet as part of Betsson Group in their email to me (their words not mine), is not violating PAB Ts&Cs. I’m sharing information that people are legitimately curious about, and it has nothing to do with my PAB. But I appreciate you looking out.
Click to expand...

Ok share away but I didn't see a queue of curious people throwing up their hands in horror at this revelation. Really nobody responded much. You want to throw mud and be outraged at Tonybet and Betsson group as they are holding your funds etc. I get that. Really though you just need to be patient and sit on hands for now.
 


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