WARNING GoldenBet, MANY complaints and MANY unpaid players

[maxd]

Over the past few months we've received an unusually large number of complaints against Goldenbet.com. Most concern unpaid winnings, often for large amounts. The remainder are issues regarding locked accounts and ignored self-exclusion requests. Needless to say this is troubling.

The casino's responses to these complaints began as "we're in communication with the player" which turned out to mean they'd simply quoted some Terms to the player and then said "issue closed". Recently they've simply defaulted to saying "to investigate this case it is fundamental to be contacted by the account owner" when they obviously have been contacted by the account owner and the account owner was unhappy with the results, so they came to us. The bottom line is that this is classic "we don't want to deal with anyone but the player and we'll deal with the player as we see fit". In other words, "talk to the hand".

At one point the casino did say "Unfortunately, our website ... is not listed on your website" by which they mean they don't make money off of Casinomeister so that's (one of) their reason(s) for not taking action on player complaints we send them. That's a Rogue casino stunt and GoldenBet is looking very much like a prime candidate for being added to the list.

FWIW GoldenBet is a Curaçao 1668/JAZ licensed casino and as many of you will know that is usually Very Bad News. See 1668/JAZ licensee issues - Casinomeister's Forum: Largest Online Casino Community Since 1998 for a whole lot more on that.

UPDATE: GoldenBet now claims to be licensed in Africa:

"Goldenbet.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros"​

​

Further update: Now, at the end of 2025, the casino shows no licensing information whatsoever for most jurisdictions.

WARNING: GoldenBet is confiscating player balances by either locking accounts or accusing players of unsubstantiated Terms violations, and then locking their accounts. Player complaints are being ignored, so we are unable to assist. Players are STRONGLY advised to look elsewhere for their iGaming services.

Updated December 2025, see here.

 

[slot_zombie]

Saw a couple of UK streamers promoting this as another avenue to escape UKGC regs, but I stuck to my golden rule: if they take Crypto AND Cards (as GB does) don't go near it.

 

[Guntis]

Saw a couple of UK streamers promoting this as another avenue to escape UKGC regs, but I stuck to my golden rule: if they take Crypto AND Cards (as GB does) don't go near it.

I also stick to that rule, and when i see a new crypto site that accepts fiat payments along with cryptocurrencies, it makes me stop and think. But right now, i see all this becomes the norm because those more reliable crypto casinos are already offering fiat payments and even accepting credit cards.

See this one, i think you know the site.

I

 

[thr0b]

Yeah, I don’t think “card and crypto” is necessarily an indication of an untrustworthy site. I know of at least two big players who take both, but are “reputable”.

 

[slot_zombie]

I also stick to that rule, and when i see a new crypto site that accepts fiat payments along with cryptocurrencies, it makes me stop and think. But right now, i see all this becomes the norm because those more reliable crypto casinos are already offering fiat payments and even accepting credit cards.

See this one, i think you know the site.

View attachment 194728
I

Big difference between Crypto casinos that provide a third party link to purchase some crypto with a credit card, and sites that accept Visa/MC Fiat deposits directly, as well as crypto.

To be clear, I meant steer clear of offshore provides that accept fiat deposits via card. Not sure which site that is in your pic.

 

[Guntis]

Big difference between Crypto casinos that provide a third party link to purchase some crypto with a credit card, and sites that accept Visa/MC Fiat deposits directly, as well as crypto.

To be clear, I meant steer clear of offshore provides that accept fiat deposits via card. Not sure which site that is in your pic.

The one i mean is a proper fiat deposit using a bank card, it's not 'Buy Crypto'. That one is an additional option. The site is BC.game. Their fiat-based payment options vary by country, but for most, - debit/credit cards are ready to go. But in this case, they need the account verification.

The last time i checked there were a ton of fees attached, and feck knows where the money goes first. Personally, i'm not interested in using fiat in such places at all, no matter how reputable or shit they are.

 

[CasinoNinja]

I have gotten paid by this group through SEPA payment (Natwest has a terrible exchange rate though..so find a better bank with better exchange rates) and you can also deposit through sepa so no fees. I've withdrawn a few grand with no issues.

However they are definitely not customer service friendly, I got a bit eager and forgot to cancel a bonus where I had no funds remaining and made a deposit while the bonus was still active. Result was either I forfeit the bonus (through chat) and lose my fresh deposit(!!!) or I try my luck and wager it through.. you can guess the result.

 

[maxd]

Oh Happy Days! GoldenBet is now licensed in Africa:

Goldenbet.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros

We look forward to a glorious rebirth of the casino in their new home.



- Max

 

[justdoit]

The one i mean is a proper fiat deposit using a bank card, it's not 'Buy Crypto'. That one is an additional option. The site is BC.game. Their fiat-based payment options vary by country, but for most, - debit/credit cards are ready to go. But in this case, they need the account verification.

The last time i checked there were a ton of fees attached, and feck knows where the money goes first. Personally, i'm not interested in using fiat in such places at all, no matter how reputable or shit they are.

I use skrill on fiat deposit on BC, withdraw takes from 5min to 24hrs, Deposit takes 5mins, you can only deposit on Euro they charger no fees, only Skrill charger 1% on deposit from bank to Skrill

 

[Guntis]

I use skrill on fiat deposit on BC, withdraw takes from 5min to 24hrs, Deposit takes 5mins, you can only deposit on Euro they charger no fees, only Skrill charger 1% on deposit from bank to Skrill

They likely removed the fees to attract more fiat depositors. But, when they first started accepting fiat, there were different deposit fees, and they recommended using crypto.

For the Euro currency, i see more fiat deposit options, such as Skrill, Neteller, Giropay, open banking, and bank cards. But when switching to GBP, i see only debit/credit cards.

 

[justdoit]

They likely removed the fees to attract more fiat depositors. But, when they first started accepting fiat, there were different deposit fees, and they recommended using crypto.

For the Euro currency, i see more fiat deposit options, such as Skrill, Neteller, Giropay, open banking, and bank cards. But when switching to GBP, i see only debit/credit cards.

not sure about Skrill UK, last month I try USD deposit only card, when I change to Euro Skrill option come up, I will try next Revolut Euro transfer direct to BC see what happen, Revolut exchange to Euro is very cheap

 

[twiceproven23]

I deposited £500 and got it up to to £55,000 after i finished the 100% deposit first bonus, took out £7500 which was the the weekly
Limit 4 days later balance £48,000 was gone and a message saying excessive wins over the deposit bonus, even though I deposited £500 after. Im considering getting in touch with a gambling solicitor does anyone know if they can help?

 

[conker]

I am sorry to hear your story.

If you read everything above your post you will see that this outfit got a 'Casinomeister warning', which means they have some very rogue practices going on and we needed to inform our members.

If you wish to submit a PAB, our team will do their best to help you, but please do not expect anything from this operator.

As for gambling solicitors, you may find this is more money down the drain. Licensed in Africa apparently, good luck tracking them down - pinning anything on them looks to be an impossible task.

 

[jasonuk]

I deposited £500 and got it up to to £55,000 after i finished the 100% deposit first bonus, took out £7500 which was the the weekly
Limit 4 days later balance £48,000 was gone and a message saying excessive wins over the deposit bonus, even though I deposited £500 after. Im considering getting in touch with a gambling solicitor does anyone know if they can help?

Unless they specialise in Anjouan gambling laws, at which point they'll demonstrate how non-existent such laws are (the "Computer Gaming Licensing Act 007 of 2005" runs to 9 pages - of which half is whitespace and the table of contents).

Anjouan is bottom of the barrel - basically no oversight and no player protections at all. There's a reason the exodus from Curacao is going towards Costa Rica and Anjouan, they'll happily offer a worthless license and turn the other way.

If they actually paid you the £7500, that's going to be a result... obviously sickening that you didn't get the rest, but plenty of rogue operators in that part of the woods that would have happily stiffed you for every penny.

 

[mulven]

I deposited £500 and got it up to to £55,000 after i finished the 100% deposit first bonus, took out £7500 which was the the weekly
Limit 4 days later balance £48,000 was gone and a message saying excessive wins over the deposit bonus, even though I deposited £500 after.

Santeda are definitely still a crappy company, back when I lived in canada I played at rolletto and goldenbet and had a rough time time with delays and extreme verification requests. I did eventually get paid out though. Looks like terms have got worse since I last played. The max win used to be $15k and now it must be x10b or similar based on what got removed.

Some casinos have a dodgy term about withdrawal limits from bonus winnings persisting until a withdrawal takes place. I couldn't find one on a quick scroll through their terms but it might be in there somewhere.

From the sound of your message it sounds like you bust the welcome bonus rather than completing it (as I had initiailly assumed). This would make it impossible to apply any kind of "persisting" rule. There is a chance there was a tiny amount of the old bonus left and it wasn't deleted or zero'd. Funny business only makes sense if you completed wagering and then deposited more money ontop of your winnings so perhaps im confusing myself.

Im considering getting in touch with a gambling solicitor does anyone know if they can help?

It's usually too expensive to be worth doing and often futile. I'd exhaust the complaints process (including a PAB mentioned by others) before contemplating legal options.

Unless they specialise in Anjouan gambling laws

From the earlier posts in this thread, it sounds like they used Anjouan as a stop gap until later in the year as Santeda has had an active GCB licence since august.

 

[jasonuk]

Santeda are definitely still a crappy company, back when I lived in canada I played at rolletto and goldenbet and had a rough time time with delays and extreme verification requests. I did eventually get paid out though. Looks like terms have got worse since I last played. The max win used to be $15k and now it must be x10b or similar based on what got removed.

Some casinos have a dodgy term about withdrawal limits from bonus winnings persisting until a withdrawal takes place. I couldn't find one on a quick scroll through their terms but it might be in there somewhere.

Rule 10 of the welcome bonus (also listed in section 1.2 of the terms and conditions) mentions 10xB cap:

10. The maximum Bet amount you can place when you have an Active Bonus is 5 €/$/£/C$/A$/R$ per spin on a slot game. Spins with bets higher than 5 €/$/£/C$/A$/R$ will be excluded from the wagering requirement and winnings will be forfeited. The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.

So in that case, they got exactly what they agreed to - the remaining £48k was forfeit as per the (aggressive) terms and conditions. There might be a question mark regarding the secondary £500 deposit if that got caught up in the forfeit, but the surplus winnings derived from the original deposit are absolutely toast.

It's usually too expensive to be worth doing and often futile. I'd exhaust the complaints process (including a PAB mentioned by others) before contemplating legal options.

Now we've found the corresponding term, this no longer applies - because there is nothing to dispute.

From the earlier posts in this thread, it sounds like they used Anjouan as a stop gap until later in the year as Santeda has had an active GCB licence since august.

It appears so:

OGL/2024/1798/1048 | Issued: August 14, 2024 - Expires: August 14, 2025 | Licensee: Santeda
International B.V. | B2C | Company registration number: 151296 |

In which case, the previous poster needs to stop playing there - GCB-licensed sites cannot accept UK players, and there's a significant risk that you could be shut out at any point. With that information, I'm a little surprised they paid you in the first place... they absolutely could have stolen the lot.

 

[jasonuk]

To make the previous point crystal clear...

• UK-based VPN: GoldenBet shows no license in the footer, with location information removed from the terms and conditions.
• French-based VPN: GoldenBet shows GCB license, even though they cannot accept French players;

What little location information they provide is incomplete anyway - they list a registered address in Cyprus for the parent company and "payment agent", but no address in Curacao for the operation itself.

So as a UK player, avoid like the plague... the Anjouan license is worthless (or worse, may be operating without any license at all) and the Curacao GCB license isn't much better but doesn't apply to UK players anyway!

 

[mulven]

So in that case, they got exactly what they agreed to - the remaining £48k was forfeit as per the (aggressive) terms and conditions.

When I first read this, I missed the "even though I deposited £500 after" bit in the second sentence and my post was mostly about how they correctly applied their max winnings to the bonus as I had read it as them deposited £500 on the welcome and winning £55k within the welcome. I'm not sure if you've interpreted it as £55k won on bonus and then the £500 deposit after also screwed but wanted to check.

If the bonus is fully wagered winning under £5k or bust and then they deposit afterwards they shouldn't be limited. I feel like some details have been left out or that the poster bust the bonus but didn't penny burn it and it was still there, although considering they span it up to £55k they probably would have a broken max bet whilst wagering the cash (and the pennies of bonus). It also wouldn't make sense for them to redeposit £500 unless they hadn't won much or had lost the money they had won from the completed bonus.

The poster is definitely in no mans land as a UK player regardless so if they managed to get a chunk of money out then its a small but still partial success.

 

[jasonuk]

When I first read this, I missed the "even though I deposited £500 after" bit in the second sentence and my post was mostly about how they correctly applied their max winnings to the bonus as I had read it as them deposited £500 on the welcome and winning £55k within the welcome. I'm not sure if you've interpreted it as £55k won on bonus and then the £500 deposit after also screwed but wanted to check.

I did initially, but reading it again I can see there is some ambiguity (because "after I finished" could be at the point of completing wagering, or a future event unrelated to the SUB) and I may have misread.

So if the £55k was accrued during the sign-up bonus, then it's extremely likely that'll be toast because of the 10x win cap.

If it was accrued after the sign-up bonus was "completed", then it's important to ensure that SUB was actually concluded and isn't a phantom bonus - because at that point all hell breaks loose and things can go wrong very quickly (such as "pure cash" balances being tainted with wagering or win caps).

If the bonus is fully wagered winning under £5k or bust and then they deposit afterwards they shouldn't be limited. I feel like some details have been left out or that the poster bust the bonus but didn't penny burn it and it was still there, although considering they span it up to £55k they probably would have a broken max bet whilst wagering the cash (and the pennies of bonus). It also wouldn't make sense for them to redeposit £500 unless they hadn't won much or had lost the money they had won from the completed bonus.

The poster is definitely in no mans land as a UK player regardless so if they managed to get a chunk of money out then its a small but still partial success.

Not necessarily, we've heard some horror stories of sites that deliberately make the wagering persist through future cash deposits (even when the balance is zero) - so in those scenarios, the player is unknowingly putting themselves in a horrendous position and it only comes to light when the big win finally lands and gets partially or completely voided.

 

[mulven]

If it was accrued after the sign-up bonus was "completed", then it's important to ensure that SUB was actually concluded and isn't a phantom bonus - because at that point all hell breaks loose and things can go wrong very quickly (such as "pure cash" balances being tainted with wagering or win caps).

It definitely seems like a phantom bonus, a mistake or a malicious action.

I once broke max bet on a reload by mistake, then lost the rest of the balance, did another reload and won big without breaking terms. They confiscated everything but my deposit for breaking bonus rules. I then pointed out, with timestamps, that the bonus was zeroed and a brand new clean deposit happened afterwards. The balance was reinstated and withdrawn. If Gammix (the owner of the casino in my situation) can take a break being evil 99% of the time to admit a mistake maybe Santeda can too but the whole UK part of it leaves the player open to be being screwed over.

Without further context from the guy I guess we can't get closer to figuring out if it was a mistake, a phantom bonus, a malicious action or the poster explaining it wrong and it was correctly applied.

 

[justdoit]

some small UK streamers they keep promoting this casino, they all know is scam casino, best way to deal just report to UKGC, it takes 2 mins to report

You do not have permission to view link Log in or register now.

 

[Mickeye007]

Cavan anyone help me goldenbet stole 45000 from me I have read there terms and they have not got the relevant information to see

 

[mulven]

Cavan anyone help me goldenbet stole 45000 from me I have read there terms and they have not got the relevant information to see

Did they confiscate the money or delaying a withdrawal indefinitely? As a UK player there you aren't in the best predicament. Give us a little bit more information please.

 

[talpa98]

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months.

I am currently entangled in a dispute with this betting site, which has blocked my account and withheld €2670, a sum that I legitimately won through a bet. The issue began when I attempted to withdraw the amount I had won. At that point, the site accused me of fraud, citing Articles 9 and 10 of their Terms and Conditions.

The initial reason they provided was that there were “suspicious movements” in my account, an entirely baseless accusation that does not reflect reality in any way. Not only are these accusations false, but they also severely damage my personal and professional reputation, questioning my moral and financial integrity. I promptly responded to these accusations, clearly explaining that the winning bet included sporting events related to Euro2024, an internationally significant tournament.

It is absolutely impossible for anyone, including myself, to manipulate or influence the outcomes of such sporting events. The site’s response was entirely inadequate, as they ignored my explanations and continued to repeat the same generic fraud accusations. Furthermore, they later changed the reason for withholding my funds, claiming that I had created multiple accounts on their site, thus violating their Terms and Conditions. This accusation is also entirely false.

I have always had only one account registered in my name and have always operated in accordance with the site’s rules. Every time I requested proof of their claims, they merely reiterated their previous statements, again citing Articles 9 and 10, without ever providing any concrete or specific evidence to support their accusations.

Over the past 9 months, I have made repeated attempts to resolve this issue amicably, but most of my communications have been ignored. Not only is this behavior unacceptable, but it further undermines trust in a service that should be transparent and fair to its users. Through various online testimonies, I have discovered that many others have faced similar issues with this betting site.

This suggests a pattern of unscrupulous behavior on their part, aimed at withholding funds rightfully won by users through baseless and pretextual accusations. Given the seriousness of the situation, I urgently request your intervention. I need your support to recover my €2670 and to restore my reputation, which has been unjustly tarnished.

I am willing to provide you with all the evidence I have, although, due to the blocking of my account, the available material is limited. I believe that your mediation can make a significant difference in resolving this dispute fairly.

I trust that your involvement can bring an end to this situation, compelling the betting site to fulfill its obligations and treat its users with the respect they deserve. Thank you for your attention

P.S. *edited to split long post into readable paragraphs*

 

[dunover]

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months.

I am currently entangled in a dispute with this betting site, which has blocked my account and withheld €2670, a sum that I legitimately won through a bet. The issue began when I attempted to withdraw the amount I had won. At that point, the site accused me of fraud, citing Articles 9 and 10 of their Terms and Conditions.

The initial reason they provided was that there were “suspicious movements” in my account, an entirely baseless accusation that does not reflect reality in any way. Not only are these accusations false, but they also severely damage my personal and professional reputation, questioning my moral and financial integrity. I promptly responded to these accusations, clearly explaining that the winning bet included sporting events related to Euro2024, an internationally significant tournament.

It is absolutely impossible for anyone, including myself, to manipulate or influence the outcomes of such sporting events. The site’s response was entirely inadequate, as they ignored my explanations and continued to repeat the same generic fraud accusations. Furthermore, they later changed the reason for withholding my funds, claiming that I had created multiple accounts on their site, thus violating their Terms and Conditions. This accusation is also entirely false.

I have always had only one account registered in my name and have always operated in accordance with the site’s rules. Every time I requested proof of their claims, they merely reiterated their previous statements, again citing Articles 9 and 10, without ever providing any concrete or specific evidence to support their accusations.

Over the past 9 months, I have made repeated attempts to resolve this issue amicably, but most of my communications have been ignored. Not only is this behavior unacceptable, but it further undermines trust in a service that should be transparent and fair to its users. Through various online testimonies, I have discovered that many others have faced similar issues with this betting site.

This suggests a pattern of unscrupulous behavior on their part, aimed at withholding funds rightfully won by users through baseless and pretextual accusations. Given the seriousness of the situation, I urgently request your intervention. I need your support to recover my €2670 and to restore my reputation, which has been unjustly tarnished.

I am willing to provide you with all the evidence I have, although, due to the blocking of my account, the available material is limited. I believe that your mediation can make a significant difference in resolving this dispute fairly.

I trust that your involvement can bring an end to this situation, compelling the betting site to fulfill its obligations and treat its users with the respect they deserve. Thank you for your attention

P.S. *edited to split long post into readable paragraphs*

OK, I assume you have read the first post by @maxd right at the top of this thread?

That pretty much confirms the whole Goldenbet set up is a scam, the casino totally rogue and the situation sadly hopeless as they won't respond to any intervention on your behalf, including the PAB service offered by Casinomeister that you appear to be hoping for help from.

I'm sorry but sadly you have little to no chance of getting your complaint resolved.

WARNING Thread 'GoldenBet, MANY complaints and MANY unpaid players'

Mar 20, 2024

Over the past few months we've received an unusually large number of complaints against Goldenbet.com. Most concern unpaid winnings, often for large amounts. The remainder are issues regarding locked accounts and ignored self-exclusion requests. Needless to say this is troubling.

The casino's responses to these complaints began as "we're in communication with the player" which turned out to mean they'd simply quoted some Terms to the player and then said "issue closed". Recently they've simply defaulted to saying "to investigate this case it is fundamental to be contacted by the account...

• maxd

• 

 

[talpa98]

"Thank you for your response. I understand that the situation may seem difficult, but I am determined to stand up for my rights. The Goldenbet scam has already affected many other players, and it’s not right for these platforms to continue operating with impunity. I am not willing to give up and will pursue all available options to resolve the issue, including further complaints to the relevant authorities. Any assistance you can provide to help raise awareness of my case and put pressure on Goldenbet would be greatly appreciated. Justice must prevail, and I am not giving up."

 

[maxd]

... I understand that the situation may seem difficult, but I am determined to stand up for my rights. ...

Good on you! Great that you’ve got the time to devote to what most of us see as pretty much a hopeless cause. Unfortunately our experience is based on decades of dealing with disreputable operations like this. It’s a time-tested strategy for casino operators that wish to work from the shadows and steal from players when and where they feel like it: they operate without regulation and beyond the reach of any authority willing to chase them down. They’re pirates in a sea where there are no big guns to deter them, which you will no doubt learn as you press on. Best of luck to you though, hopefully you’ll be the one to change their ways, or at least encourage them to make an exception.

- Max

 

[slot_zombie]

I am reaching out to seek your support in resolving an extremely frustrating and unjust situation that I have been facing with Goldenbet for the past 9 months.

I am currently entangled in a dispute with this betting site, which has blocked my account and withheld €2670, a sum that I legitimately won through a bet. The issue began when I attempted to withdraw the amount I had won. At that point, the site accused me of fraud, citing Articles 9 and 10 of their Terms and Conditions.

The initial reason they provided was that there were “suspicious movements” in my account, an entirely baseless accusation that does not reflect reality in any way. Not only are these accusations false, but they also severely damage my personal and professional reputation, questioning my moral and financial integrity. I promptly responded to these accusations, clearly explaining that the winning bet included sporting events related to Euro2024, an internationally significant tournament.

It is absolutely impossible for anyone, including myself, to manipulate or influence the outcomes of such sporting events. The site’s response was entirely inadequate, as they ignored my explanations and continued to repeat the same generic fraud accusations. Furthermore, they later changed the reason for withholding my funds, claiming that I had created multiple accounts on their site, thus violating their Terms and Conditions. This accusation is also entirely false.

I have always had only one account registered in my name and have always operated in accordance with the site’s rules. Every time I requested proof of their claims, they merely reiterated their previous statements, again citing Articles 9 and 10, without ever providing any concrete or specific evidence to support their accusations.

Over the past 9 months, I have made repeated attempts to resolve this issue amicably, but most of my communications have been ignored. Not only is this behavior unacceptable, but it further undermines trust in a service that should be transparent and fair to its users. Through various online testimonies, I have discovered that many others have faced similar issues with this betting site.

This suggests a pattern of unscrupulous behavior on their part, aimed at withholding funds rightfully won by users through baseless and pretextual accusations. Given the seriousness of the situation, I urgently request your intervention. I need your support to recover my €2670 and to restore my reputation, which has been unjustly tarnished.

I am willing to provide you with all the evidence I have, although, due to the blocking of my account, the available material is limited. I believe that your mediation can make a significant difference in resolving this dispute fairly.

I trust that your involvement can bring an end to this situation, compelling the betting site to fulfill its obligations and treat its users with the respect they deserve. Thank you for your attention

P.S. *edited to split long post into readable paragraphs*

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

 

[Guntis]

It could be that people from other countries can't write in English and ask AI to do writing for them. And then AI creates stuff using words that even Trump's tweet writer would never use lol..

I would just write in a list format like this:

1. I've been fighting with Goldenbet for 9 months
2. They blocked my account and kept my €2670 winnings
3. First they said i had "suspicious activity" on my account
4. I told them my bet was on Euro2024 games that nobody can fix
5. Then they changed their story and said i had multiple accounts
6. I only ever had one account with them
7. They never showed me any proof when i asked for it
8. They ignored most of my messages
9. I found other people online with the same problem with Goldenbet
10. I need help getting my €2670

It's simple and without a degree in English from Oxford.

 

[mulven]

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).

It could be that people from other countries can't write in English and ask AI to do writing for them. And then AI creates stuff using words that even Trump's tweet writer would never use lol..

I would just write in a list format like this:

1. I've been fighting with Goldenbet for 9 months
2. They blocked my account and kept my €2670 winnings
3. First they said i had "suspicious activity" on my account
4. I told them my bet was on Euro2024 games that nobody can fix
5. Then they changed their story and said i had multiple accounts
6. I only ever had one account with them
7. They never showed me any proof when i asked for it
8. They ignored most of my messages
9. I found other people online with the same problem with Goldenbet
10. I need help getting my €2670

It's simple and without a degree in English from Oxford.

I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2024, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

 

[talpa98]

Good on you! Great that you’ve got the time to devote to what most of us see as pretty much a hopeless cause. Unfortunately our experience is based on decades of dealing with disreputable operations like this. It’s a time-tested strategy for casino operators that wish to work from the shadows and steal from players when and where they feel like it: they operate without regulation and beyond the reach of any authority willing to chase them down. They’re pirates in a sea where there are no big guns to deter them, which you will no doubt learn as you press on. Best of luck to you though, hopefully you’ll be the one to change their ways, or at least encourage them to make an exception.

- Max

we will do the possible !

 

[talpa98]

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).
View attachment 206149


I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2014, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

Guys I would like to specify that the use of AI is due to the fact that English is not my first language and therefore I had to use a tool to try to explain the problem well, I am a simple 20 year old boy who goes to university and is also trying to learn English well, these are my words without any means of AI. I thank all the people who are taking an interest in my cause and I am trying above all to contact as many third parties as possible. Yes you are right, I had a problem with rabona regarding a Kyc problem that lasted a month and very slow withdrawal times up to 35 days for a simple crypto withdrawal, but now everything is resolved, my case now moves to goldenbet and the santeda system

 

[talpa98]

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

Can no-one do anything for themselves any more? The giveaway is always the excessive 'hurt' and 'injustice' in these AI generated spiels.

View attachment 206146

Forgive me if I'm not a native speaker like you, I hope you have a good day

 

[dunover]

I agree, can notice it's AI within two seconds of reading it. (Severance reference below).
View attachment 206149


I agree, most likely trying to convey it in English well when it's not a primary language.

I think others will agree that a list like that, even in slightly broken English is far preferable to a big generated shpiel. "Euro2014, an internationally significant tournament"!!

I like helping people but nothing turns my interest off like a much shorter issue explanation being stretched out by AI with filler and big words to the point where it sounds so unnatural.

-------

As for the actual issue within all those words, as the staff have mentioned, those guys have a no reaction policy to complaints so you won't be able to get anywhere with a third party. If you haven't been able to get anywhere on your own in nine months it's likely going to be futile.

I played at GoldenBet a few years ago, and whilst I fortunately didn't get accused of fraud or something they can just arbitrarily make up, I did go through a drawn out, ridiculous multiple months KYC palaver.

I was eventually paid out but only after sending every possible type of picture and video with notes and ID that you can think of 10 times over.

Haven't touched a Santeda casino since.

I also saw you had a fraud accusations from a Rabidi site, was that relating to similar euro2024 bets? Did you manage to get anywhere with them? Rabidi,aka Novaforge, aren't at all trustworthy but they have more of a track record of paying out than Santeda.

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

 

[Guntis]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

Can also add to the above, tentative and unnatural language.

 

[mulven]

Guys I would like to specify that the use of AI is due to the fact that English is not my first language and therefore I had to use a tool to try to explain the problem well, I am a simple 20 year old boy who goes to university and is also trying to learn English well, these are my words without any means of AI. I thank all the people who are taking an interest in my cause and I am trying above all to contact as many third parties as possible. Yes you are right, I had a problem with rabona regarding a Kyc problem that lasted a month and very slow withdrawal times up to 35 days for a simple crypto withdrawal, but now everything is resolved, my case now moves to goldenbet and the santeda system

Best of luck, you can try making complaints, in addition to your review on trustpilot, at other third party websites with the knowledge that they won't get resolved but atleast you can tick it off I guess.

Some dodgy sites seem to care about their big scores on a few third party sites so complaints at them can add pressure to getting a resolution, however with these guys that is very seldom the case.

As an example MrBet and associated brands will act like you and your issue don't exist until the second you post a complaint on a certain site and then all of a sudden they are responsive and resolve in an expedited fashion.

It's a shame that isn't the case with Santeda. If it were me I would have made 2-3 third party complaints at the time of the issue whilst also trying to resolve it with the casino. After those complaints didnt get anywhere or add pressure, I'd probably persist for another few months directly with the casino before giving up and writing it off.

Can't resolve with a governing body, a third party or the site themselves. Legal action wouldn't necessarily work and the costs far outweigh the withheld money. I think you'll eventually need to make peace that you aren't getting the money back.

With other types of issues at bad sites, there's still a decent chance of a positive resolution but when a site accuses you of fraud or similar, doesn't provide proof and just ignores you (and complaints for that matter), you are.. merda per sfortuna. Betplays is another site that does the same thing. Arbitrary term citation, confiscation, no reaction to complaints, no recourse.

As for the AI/English, don't worry about it. The frustration isn't directed at you, moreso the increasing trend of posts structured like yours was. We've had a bunch since the new year and a few of them were quite frustrating so seeing another one like it can definitely bring a reaction out of people.

 

[mulven]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

I consider it a win that AI is more autistic than I am as someone diagnosed with ass burgers at 12.

 

[talpa98]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script

Best of luck, you can try making complaints, in addition to your review on trustpilot, at other third party websites with the knowledge that they won't get resolved but atleast you can tick it off I guess.

Some dodgy sites seem to care about their big scores on a few third party sites so complaints at them can add pressure to getting a resolution, however with these guys that is very seldom the case.

As an example MrBet and associated brands will act like you and your issue don't exist until the second you post a complaint on a certain site and then all of a sudden they are responsive and resolve in an expedited fashion.

It's a shame that isn't the case with Santeda. If it were me I would have made 2-3 third party complaints at the time of the issue whilst also trying to resolve it with the casino. After those complaints didnt get anywhere or add pressure, I'd probably persist for another few months directly with the casino before giving up and writing it off.

Can't resolve with a governing body, a third party or the site themselves. Legal action wouldn't necessarily work and the costs far outweigh the withheld money. I think you'll eventually need to make peace that you aren't getting the money back.

With other types of issues at bad sites, there's still a decent chance of a positive resolution but when a site accuses you of fraud or similar, doesn't provide proof and just ignores you (and complaints for that matter), you are.. merda per sfortuna. Betplays is another site that does the same thing. Arbitrary term citation, confiscation, no reaction to complaints, no recourse.

As for the AI/English, don't worry about it. The frustration isn't directed at you, moreso the increasing trend of posts structured like yours was. We've had a bunch since the new year and a few of them were quite frustrating so seeing another one like it can definitely bring a reaction out of people.

Thanks for your nice words, i'm opening complaints with third subjects and in this moment i'm talking with one of the manager in chat (this is not the first time) but at this time i want to keep calm and control and speak in a smart way, i know that this could be very difficult, but the hope is the last to die. I'm grouping people on twitter so that a coalition can be created (albeit small against them) in the hope of gaining as much information as possible. We can try, nothing is impossible

 

[slot_zombie]

The instant and everlasting problem with AI script is the lack of nuance, inference, humour, typos and emotion that a normal human would project in various degrees in nearly everything they type.

It's like English language generation with Asperger's. The symptoms of this unfortunate autism-related human condition include being unable to recognize jokes, sarcasm, irony and due to a lack of emotional awareness, having difficulties in operating socially.

AI works in pretty much the same way. Words are placed in such a way that you can instantly tell the author has little or no understanding of their true context or variations of meaning. To any reader with average English adeptness, the script just reads bland, banal and robotic.

Yes. I have the misfortune to have to deal with emailed complaints and about 50% of ones we get, often about quite serious issues - are now AI. Fuck it eh, can't be bothered - I'll just let a machine advocate for me.

The other side of the same coin is the AI overdramatising the most trivial of inconveniences that would not even be worth someone's time to write in about, if they didn't have the "services" of AI to hand.

 

[mulven]

Yes. I have the misfortune to have to deal with emailed complaints and about 50% of ones we get, often about quite serious issues - are now AI. Fuck it eh, can't be bothered - I'll just let a machine advocate for me.

The other side of the same coin is the AI overdramatising the most trivial of inconveniences that would not even be worth someone's time to write in about, if they didn't have the "services" of AI to hand.

Yeah that's also something I've noticed, every single time it's written like it's the biggest injustice the world has ever seen and how it's life or death

 

[maxd]

*BUMP*

Just updating this to say that the complaints against Goldenbet keep rolling in and the money we see owed to players is approaching US$ 7-figures or more. Every player these pirates rope in makes them richer and bolder: players should avoid this casino, full stop.

- Max

 

[Eddyman55]

Goldenbet isn't a casino it's a scam.i sampled it.as a seasoned slot player it's the worst scam casino I've ever came across in 20 years on line gaming. Pragmatic warned them to stop using cloned versions off their games.thats why they don't offer pragmatic anymore. Also where fined.7 million for fraud by Curacao. Disgrace too online gaming.

 

[talpa98]

Goldenbet isn't a casino it's a scam.i sampled it.as a seasoned slot player it's the worst scam casino I've ever came across in 20 years on line gaming. Pragmatic warned them to stop using cloned versions off their games.thats why they don't offer pragmatic anymore. Also where fined.7 million for fraud by Curacao. Disgrace too online gaming.

Where did you read about the fine of 7 milion?

 

[Eddyman55]

Santanda international where fined 7 million . That's who runs them. How they are able to be still taking UK customers to the cleaners defies logic. Their trick is to verify all documentation except address as they know it's illegal to take UK custom. The fake reviews on trustpilot makes me laugh.they take visa but don't pay back to cards. Everything about it is fake. Bought 6 twenty pounds bonuses on big bass bonanza. Highest win was 7pounds with 4 scatters. 1 paid nothing which cannot happen on that slot as their is a guaranteed 10x. You can tell playing the slots your getting sucked in it's that blatant..they wouldn't even pay the streamers who where trying too make them look good. They even admitted scamming me but couldn't reimburse me as money was utilised.lol
Half the slots are also not available in UK.anyonr from UK stay well away it will end in tears.

 

[maxd]

FWIW Goldenbet complaints have been coming in to us fast and furious this past month or so, and the same old same ‘o non-payment issues and non-responsiveness to player complaints.

AGAIN, PLAYERS ARE ADVISED TO AVOID THIS CASINO, FULL STOP. THERE ARE MANY OTHER PLACES TO PLAY WHERE GETTING RIPPED-OFF IS NOT STANDARD OPERATING PROCEDURE.

- Max

 

[SYPlayer95]

FWIW Goldenbet complaints have been coming in to us fast and furious this past month or so, and the same old same ‘o non-payment issues and non-responsiveness to player complaints.

AGAIN, PLAYERS ARE ADVISED TO AVOID THIS CASINO, FULL STOP. THERE ARE MANY OTHER PLACES TO PLAY WHERE GETTING RIPPED-OFF IS NOT STANDARD OPERATING PROCEDURE.

- Max

Fully agree. I used to play at crypto casino and have stopped.

Yesterday, I withdraw £7,000 from WinOMania, paid within 12 hours.

Today, £900 from All British Casino, paid within 5 minutes.

All UKGC verified.

 

[Eddyman55]

Fair play to max for stating the truth about this casino. Here is the only website where I see truthful estimations off unscrupulous casinos. You have goldenbet review 100 per cent correct. I sampled the scam and knew after 15 minutes game play it wasn't right. If you check you will see they have no pragmatic slots now . Reason they where using cloned versions . I purchased numerous bonuses on big bass the original. Pragmatic have a 10 x guarantee. I got 2 zero bonuses and the highest return out off them all was 7 pounds all 20 pounds bonus buys. I signed up as a UK streamer I follow was winning all sorts . Which I soon found out was all fake. Well done buddy. Wish people would check this review site instead off going onto trustpilot and being sucked in by AI and free spin reviews to get fleeced.

 

[dunover]

Fair play to max for stating the truth about this casino. Here is the only website where I see truthful estimations off unscrupulous casinos. You have goldenbet review 100 per cent correct. I sampled the scam and knew after 15 minutes game play it wasn't right. If you check you will see they have no pragmatic slots now . Reason they where using cloned versions . I purchased numerous bonuses on big bass the original. Pragmatic have a 10 x guarantee. I got 2 zero bonuses and the highest return out off them all was 7 pounds all 20 pounds bonus buys. I signed up as a UK streamer I follow was winning all sorts . Which I soon found out was all fake. Well done buddy. Wish people would check this review site instead off going onto trustpilot and being sucked in by AI and free spin reviews to get fleeced.

The place is an out and out fraud. Simples, nobody should play there.

 

[CryptoG82]

This site still run by Santeda International? I see they are now attempting to use a payment processor to disguise transactions to the 7995 MCC on Mastercard and Visa for UK players - something only offered by Visa and Mastercard for UK Licenced sites so technically this should be impossible. No surprise they have all gone to this Anjouan licence either - total wild west.

 

[Eddyman55]

Yes they take deposits with visa from UK. But do not pay to cards if by some miracle you get a win . Deposits go to kakistan Slovakia and Moldova all bogus servers. They catch you when verifying by accepting all documentation except address as they know they are banned in UK. I believe goldnbet rolletto freshbet and few others are all the same casino. Any genuine slot player who signs up will know very quick it's a scam. Half slots don't work and bonus buys are rigged to the boots. As I explained before I got 2 twenty pounds bonuses on big bass the original.they paid zero . That's impossible as pragmatic have a 10x guarantee on that slot. Even admitted scamming me but couldn't reimburse me as money was utilised. Defo a casino set up to fleece problem gamblers.