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Resolved Inetbet Problem - very unfair behavior

S

Sandro83

Dormant Account
PAB Experienced CM Veteran (10yr+)
Joined
May 30, 2012
Location
NRW
Hello together,

i'm quite angry about the inetbet casino support. i made a deposit of 105 USD and chose a 125% Bonus (made a fault and took a classic slots coupon).
I was not aware at that time that i picked the wrong coupon, so i played reel series slots. After about an hour i checked my playthrough and it hadn't changed by a cent at all. i wrote an email to the support.
They told me that my game is void cause i chose a classic slots coupon and reseted my balance from ~1800 USD to 230 USD (my deposit + 125 USD Bonus). I was really thankful that they would at least refund my startbalance.

So i started again.... of course this time in the right section. classic slots.

it's not very hard to select between "classic slots" and "reel series" slots, because they have different tabs. I don't like the classics cause i think they are very boring so i changed a lot between the ~10-15 slots. one of them was "double ya luck" which looked a bit more interesting so i started with that one for a few 100 spins.

finished my playthrough at ~300 USD and started playing "Reel slots" again. (no problem as the bonus was gone). won a random JP ~900 and had a full screen wilds on ghost ship. cashed out 900 USD and 259 USD.

Some hours ago i got mail from the support:

---------------------------------------
"We're sorry, but your NETeller payout request of $ 900.00 USD for Account ID ******** has been declined.
Payout Comments: I am afraid you have played excluded games on the classic slots coupon - this is despite us informing you that only classic slot play was allowed. We have returned your deposit to your account.

We thank you for your continued business and are always available if you should have any questions."
-------------------------------------------

Dear Support,

I've had a problem about that in the first place, cause i missread the bonus.. Had 1800 USD at that point. After i wrote the support and my bonus was reseted to 105 USD +125 Bonus.
After that i only played slots in the classic section until the playthrough was gone.

Kind regards
sandro
--------------------

Hi
We checked your logs and you played Double Ya luck - this is not a classic slot
It is a real series slot.

Please see:

You do not have permission to view link Log in or register now.


Regards
INetBet Support

-------------------

Hi,

That's correct that i played that slot, but it's listend in the Classic slots section. Please take a Look. I can Send you a Screenshot.

Kind regards
Sandro

----------------

Hi
It is not a classic slot
Please see the games previews section
or the instant play casino
or indeed in the casino lobby of the download casino
Regards
iNetBet Support

-------------

But it's placed in the Classic section. Isn't it located wrong then?

---------------
----------------

After i got home i wanted to send he screenshot of the classic section in which you can clearly see that the slot "double ya luck" is in there. Took a look in the download casino lobby...GONE! moved to "reel series".
So i wrote another email:

-----------------------
seriously? now you moved it in the reel series section?
-------------------------

Hi
We have not moved anything
If you check the website and the instant play you can see it's listed as a real series slot
Also when you claim a coupon it is listed as a real series slot and one of the games not allowed on classic slot promotions
The classic slots are the old 3 reel slots they don't have features etc
Regards
iNetBet Support

-----------------

is there anything i can do? that's not okay....

kind regards
sandro
 
Last edited:
Probably nothing you can do unfortunately :(

If there is any casino that ALWAYS stick to their rules with no exceptions ever, then it's them.

The only reason they let people start all over again is because it's a common mistake. I've done it myself.
 
Sandro83 said:
You got it wrong. I hand't broke any rules After i got my 2nd chance
Click to expand...

They say that you did when you played that game. I know it looks like a 3 reel but I can't know if the game was amongst the classics or Real series slots.
That is just you and them who knows. I don't know if it's possible to prove.

What I do know is that if they are correct then you have no chance to get paid. I do hope you get your deposit back but I'm not sure if they have to give you that either.
I feel sorry for you I do, but I can't judge them for following their own rules.
 
I've never heard of this slot before - which is odd as I list all RTG slots on one of my websites.
To look at it I would NEVER have guessed it's a Real Series Slot - because it's only 3-reel.

BUT... it doesn't really matter what I or anyone else thinks - iNetBet have it listed as Real Series on their website, and if it was named as excluded in the coupon too, then there really is nothing that can be done.
Seems totally stupid to me - but rules is rules :(

KK
 
Tirilej said:
They say that you did when you played that game. I know it looks like a 3 reel but I can't know if the game was amongst the classics or Real series slots.
That is just you and them who knows. I don't know if it's possible to prove.

What I do know is that if they are correct then you have no chance to get paid. I do hope you get your deposit back but I'm not sure if they have to give you that either.
I feel sorry for you I do, but I can't judge them for following their own rules.
Click to expand...


that's right. I guess the only way to get paid is

1) if anyone in this forum here has a lobby screenshot of inbetbet where you can either see that this slot is in the classics or missing in the reel series tab

or

2) the support has the possibility to check their changelogs and admit that they moved the slot from classic to reel series in their download casino lobby.

damn, i'll took a screenshot from the coupon, from the blocked slots....but nothing that would prove anything :(
 
KasinoKing said:
I've never heard of this slot before - which is odd as I list all RTG slots on one of my websites.
To look at it I would NEVER have guessed it's a Real Series Slot - because it's only 3-reel.

BUT... it doesn't really matter what I or anyone else thinks - iNetBet have it listed as Real Series on their website, and if it was named as excluded in the coupon too, then there really is nothing that can be done.
Seems totally stupid to me - but rules is rules :(

KK
Click to expand...

Yes, just checked on an website archive how the inetbet website looked at 22 march. the slot was listed under real series. so it seems it was just listed as classic slot in the download casino by fault.
 
It is definitely a reel series slot just like the few others in that style, 3 stooges 2, jumping beans.

Are you positive you saw it under classic? If so hind sight is 20/20, but I wouldn't have said anything until you could have took the screenshot.

This is a tough one:

1) you say it was there

2)Inetbet says it was never there

We may never know the truth on this one, but I would hope if it was accidently their, Inet would have stepped up and said it was a mistake it was listed under the classic tab.
 
Tirilej said:
It's the same people so it doesn't matter at all.
Click to expand...

Not in my experience.

Very often for most of the casinos I find support can be quite unhelpful, either not understanding a query, or not being correctly informed, then I come to a rep on here and they are much more efficient and helpful.

Also, if as the OP states the casino support team moved the game from classic after being contacted regarding the section it is in, then I would not particularly trust them anyway.
 
Poor form... particularly from a very reputable casino that I've had the pleasure of withdrawing from several times in the past. Such an abrupt reply, without any explanation how it can be a classic slot in their sister casino and supposedly real series in the main inetbet.


 


I had to deal with inetbet.com support recently. I thought they were the biggest bunch of arseholes going.
 
I feel I have a hard time letting this thread go, so must speak my mind at least :)

If anyone take a bonus anywhere, notice something is wrong and ask about it, then they have been responsible.
Winnings removed but everything restored and he can start over again, now knowing really well what is allowed and not.

He play the games that are listed under the tab with Classic slots. That's clear to me because he have already had his winnings removed once, so he doesn't want to break the rules again.

Now in there is a game, a new game that's a little more fun. Of course he play it. It looks like a 3 reel game and are placed there so why wouldn't it be?
He is again denied his winnings and the money are removed. He get nothing.

Noone is so stupid that he is breaking rules and risk to get his winnings void twice. I don't buy that.
He says the game was there. A screenshot from their sistercasino shows that the game is exactly where he claimed it was on their casino when he played it.
To me this is clear but it's just my opinion of course.
 
Last edited:

Well said, fully agree.
 

Thanks Tirilej your reply sums up what I was thinking so saved me having to think of what to type.

Sandro wait till you get replies from Reps and if they do not solve it then do a PAB as it looks like you have a really good case if everything posted is accurate. Good Luck:thumbsup:
 

Just checked now again and look at that, they had already removed that game.

JkTOJfL.webp

So if "That's a different casino" why they had removed here also? For me it's obvious that iNetbet made same move in the first casino when tried to cheat OP. And when OP had pointed with screenshot that they had the same game in this section in sister casino, they made it again and just removed that game from this section.

I will not play anymore at iNetbet Euro, as after that I can't trust such casino when they try to cheat you.
Bye, bye, iNetbet!
 

Very well pointed out. They should've at least kept in in Classic section for a bit if they had any wits. As for someone saying it's a "reputable" casino, I wouldn't call them that, there's just so many complaints about these guys. Rude support, claiming to have not recieved emails sent from gmail, always acting in bad faith, taking away winnings whenever possible. If you live in US then I guess they're just lesser evil.
 
Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.
 
ternur said:
Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.
Click to expand...

Well it's perplexing why their reps have avoided this thread. It's certainly doing a lot of damage to their reputation.

The last time I used them was in 2008, back then, they were a stellar outfit. I guess a lot has changed since.
 
ugaboga said:
Well it's perplexing why their reps have avoided this thread. It's certainly doing a lot of damage to their reputation.

The last time I used them was in 2008, back then, they were a stellar outfit. I guess a lot has changed since.
Click to expand...

They haven't avoided it. Their rep didn't log in until today and she needs time to check what have happened.
You can't expect them to just rush in with an opinion too:)

It can take time I guess. I have a hard time to believe that the staff behind Inetbet actually can move games around their lobby as they please.
Maybe it's RTG that are behind the changes that was made, and we don't know what the staff saw.
We don't know much at all so give them more time is my suggestion.

About their reputation...this is nothing for them, believe me ;)
 
Think with Inetbet they are what they are. Pretty dismal support. Selective to what they reply to and staff can be rude. On the plus they do offer a sting of bonuses so long as you read all the terms your usually on safe ground. Never really had any issue with withdraws when i played last year they were pretty much done within 24 hours back to an ewallet. Some love iNetbet some detest them. I can see both sides of the coin. This issue though I do think needs clearing up from the rep. Least lets give them a chance to reply before sentence is passed.
 

Now with the screenshots of the game being in Inet Euro & then being removed, along with SANTASTIC(real series) being under there, I will now say that I do believe the OP.


ternur said:
Would be nice to see Inetbet's explanation on this issue. If they actually removed the game from "classic slots" after the fact, it's a very shady move.

In fact, it's borderline criminal behaviour - Criminal lawyers call it fraud.

FTR: I'm not accusing Inetbet of any criminal acts. My observation was based on the facts presented here and my personal interpretation of those facts.
Click to expand...

Yes its actually a very rogue move. We will see what will happen through the outcome of either this thread or a PAB, but can you imagine how many others thishas happened to? OP cant be the first player to play Double Ya and then have winnings void. Also I am sure it would had also been void if you played Santastic because that also is considered Real Series.
 
Tirilej said:
Then why have it placed amongst the Classics?
Noone can expect people to know they are considered Real series if they are in the wrong place.

I wonder in that case why the other game have been moved but not Santastic. Really strange don't you think?
Click to expand...

Yes, I certainly believe the OP's story because of inconsistencies like this.

Can someone go on the Inet site (not Euro) and see if Santastic listed under Classic there, before they also move that.
 
BMWSTACK said:
Yes, I certainly believe the OP's story because of inconsistencies like this.

Can someone go on the Inet site (not Euro) and see if Santastic listed under Classic there, before they also move that.
Click to expand...

Santastic was not in the Classic section. At least not on the day i played there, else it would had been Part of my rotation. but i've never played that one.
 
MaryJean said:
I noticed today that Jackpot Capital solved the issue by naming them 5 reel slots and 3 reel slots,
rather than Real Series and Classic.

The slots are under the appropriate listing and it clears the whole thing right up

Simple

MaryJean
Click to expand...
No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is. :confused:
Anyone here know?

KK
 
KasinoKing said:
No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is. :confused:
Anyone here know?

KK
Click to expand...

I was under the impression that RTG 'real series' slots acted the way a traditional B&M slot acts. In other words, the animation of the reels spinning was not just random symbols going past but a true representation of the actual reel strips and that each reel stopped randomly as opposed to the game just interpreting the win amount.
 
KasinoKing said:
No, it's NOT that simple. That IS what I thought too - but Double Ya Luck is 3-Reel, but also considered a Real Series slot.

Now I come to think of it, I don't know exactly what the definition of a "Real Series" slot is. :confused:
Anyone here know?

KK
Click to expand...

No, but I always thought it was a 5 reel with a Random Jackpot.
Then we have the 3 reels that's Classic.
Progressives who can look how they want to look.
CardGames and the rest of that kind.

How nice if we all new, because what I wrote is apparently wrong :)
I've only been playing RTG's for 7 years, but I learn something new about them all the time.

Edit: bigjohn, doesn't RTG's 3 reels work the same way?
 

Nobody really knows!

I know many slots where if you get, for instance, 2 scatters and the last reel is spinning the animation shows you 14 scatter symbols go by in 2 seconds. The 'real series' slots don't do that, it shows the true reel strip going by.

But anyways, back to the OP. If casinos want to be absolute sticklers for their T&C's, that's fine but that should work both ways. I have no problem believing the OP stuck to slots in the 'Classic' section the second time around and I also have no problem believing that INetBet moved the slot after the fact. Also, there is no excuse for the piss-poor customer support INetBet provides to their players.
 
I know rules are rules but slots are slots so what's the difference between the classic and real-series versions.

One other thing I dont understand is why Inetbet doesnt make use of the RTG software to exclude unallowed slots. At most RTG casinos whilst playing with a bonus you cannot log into a disallowed game and you dont even need to check. There is absolutely no reason for Inetbet not to use this facility other than hope players goof up and thus have their winnings voided. If an Inetbet rep has a reason for not using this facility I am all ears.
 
chuchu59 said:
I know rules are rules but slots are slots so what's the difference between the classic and real-series versions.

One other thing I dont understand is why Inetbet doesnt make use of the RTG software to exclude unallowed slots. At most RTG casinos whilst playing with a bonus you cannot log into a disallowed game and you dont even need to check. There is absolutely no reason for Inetbet not to use this facility other than hope players goof up and thus have their winnings voided. If an Inetbet rep has a reason for not using this facility I am all ears.
Click to expand...

Speaking of Inet, where is some type of response to this? Rep has been logged on. Are they too good to come and respond to us lowly forum users? U think this is some of the attitude I have seen from them in the past. We are not the typical forum, the members here are sharp and demand answers, not to mention they are accredited and really should go the extra step of responding to issues.

@OP Sandro, have you heard anything from them?
 
benefit of the doubt

I know it's important to have rules for promotions and bonuses to protect the casino, but doesn't the player get the benefit of the doubt? Is the casino really trying to not pay based on what clearly is an ambiguity and there is every reason to not only believe the player acted in good faith but also believed, based on what he saw, that he was following the rules? Come on Inet, pay the player!!!!

Also, it's remarkably profitable for casinos to make the rules as ambiguous and unclear as possible. If a player loses (vast majority of the time), no one says anything; if player wins breaking unclear rules, casino voids winnings and gives deposit back. Under these conditions, rules better be very clear and easy to find.

Allowing players to play with no chance to win is a cardinal sin in gaming.

By the way, such actions are only in the casino's best interests short term, long term they will lose many customers.
 
BMWSTACK said:
Speaking of Inet, where is some type of response to this? Rep has been logged on. Are they too good to come and respond to us lowly forum users? U think this is some of the attitude I have seen from them in the past. We are not the typical forum, the members here are sharp and demand answers, not to mention they are accredited and really should go the extra step of responding to issues.

@OP Sandro, have you heard anything from them?
Click to expand...

Sorry for the late update. The Casino rep Sent me a pm about 20 hours ago.
She will Look into this now and come back to me :)
 
Sandro83 said:
Sorry for the late update. The Casino rep Sent me a pm about 20 hours ago.
She will Look into this now and come back to me :)
Click to expand...

The thread has been active since 4/6. The rep looked at this thread a day or 2 later, and it took a private message to start looking into it. They should have been looking into the day they viewed the thread.

If it was a Clubworld or Jackpot thread, the rep would be commenting on it within normally 24 hours.

This lackadasical approach by Inet is very unappetizing. I mentioned this above on a post. I know the community here is normally demanding answers, whether or not we play there, especially seeing they are accredited. I havent been posting as much in last few months, have we gone soft here?:what:
 


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