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Jackpot Factory slow payments

mrjigsaw

mrjigsaw

Dormant account
CM Veteran (10yr+)
Joined
Sep 29, 2007
Location
sweden

yes the jackpot factory really stinks, they do not answer straight and they reply the same message i make a withdrawal 200$ they asked for documents i sent it and nothing happens ,i wrote again and they sent me same message etc. not a response and same questions it seams they trying something .
very slow support who cant answer straight!!
it seams im going nowhere!

how can they proudly have this message on their website when it so many dissapointed customers:

There are many online casino groups, what makes the Jackpot Factory special

The Jackpot Factory prides itself on honesty, fairness and integrity. When we say fast payouts, we mean fast. We have top-notch customer service representatives that are on call 24 hours a day 7 days a week to serve you. We also have huge cash promotions, daily cash bonuses and the largest number of games to choose from.

What kind of customer support service does the Jackpot Factory offer

The Jackpot Factory is known to have the best customer service in the online casino industry. We have toll free phone service in the United States, Canada, and UK. We also have live chat, and email support. Our support agents are friendly and eager to assist in every way possible.

WHAT A BULLSHIT!!!!!

THIS IS THE FIRST TIME I HAVE PROBLEM WITH ONLINE CASINO AND I PLAYED IN MANY DIFFERENT SITES WITHOUT WITHDRAWAL PROBLEMS!
 
David Brickman is the rep on here. You can PM him and see if he will help you. He has always helped me in the past. However I still have not heard from him on my last PM. But in the meantime I have received my funds. Also JF does not offer very good bonuses. I have deposited over 30,000.00 in less than a year and hardly ever receive any bonuses. Good luck to you and try to contact David Brickman.
 
darsval said:
SURPRISE... SURPRISE... SURPRISE....... Another problem with JF.... When will people learn???????
Click to expand...

Do you recall hearing of anyone outside of the states that wasn't related to security or bonus issues not being paid in a timely fashion? I don't.

mrjigsaw has either done as requested and submitted username to JF spokesman or hasn't. Give the casino a day or two to sort this out? Or start a feeding frenzy for no good reason? whatever. I'll eat my hat if JF ripped anyone off :D
 
Damn lojo, what's your deal?? I have read and posted nothing but bad experiences with this group and you seem to still like them alot. You are certainly entitled to your opinion, but you are rowing against the current my friend. I haven't seen one positive post about them in a long time. Brickman is a joke. He acts concerned and when questioned on something seems to disappear. Screw these guys, before they screw you.
 
I hope that hat tastes good, I'm afraid that you will be having it for dinner! Why so many excuses for them lojo? Do you have some "interest" in them that we don't know about? My god, surely you aren't blind to the bad press these guys are getting these days.
 
I think the point that Lojo was trying to make is that there doesn't seem to be many non-US players having problems, it's mostly US players. This really shouldn't be a surprise after the actions taken by our devious, underhanded, sheisty, unscrupulous, sneaky, nefarious, rotten, untrustworthy, corrupt, asinine, unethical, stupid, idiotic, evil, crooked government last year.

Edit: I see that mrjigsaw is from Sweden, but I stand by my words about our government.
 
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o.k., I'll buy that. But it doesn't make sense that they would treat europe so well and the states like shit! Also, if outfits like 3dice and villento can make quick payment, why not JF?? I for one have not made one untrue statement about this group. Apparently the truth must hurt JF, and the truth is not positve at all.
 
who knows what lojo's problem is..... and who cares... if he finds it acceptable for a player to wait 30+ days to get paid on a withdrawl... that's his problem. And the fact the JF only has issues with US players doesn't matter- the fact is... they have issues! Other casinos can pay US player in less than 12 days... THAT'S THE POINT LOJO... Get it?
 
Yea the truth hurts JF, Well its actually the lies that hurts JF, their problem is they dont know what the truth is anymore.For 4 month I heard one lie after another and the lies are STILL commingi. If back in Feb they would have said we dont have the money to pay you, instead of all the stories. I could have lived with that. the lies is what makes my blood boil If they ever come clean I may play there again.Now thats a lie I will never go back there no matter what.I couldn't even stand to play at any casino for months after that fiasco ,Now I play for hours ever day and its a blast ,thanks to VILLENTO:)
 
Maybe I'll have to stew up my AllSlots ballcap in a heapin helpin of humble pie... but I don't think so. If I have to eat it I'll be sending the next days result to DB:D

I have absolutely no financial interest in JPF, I'm not an affiliate, nuttin. And I'm certainly not sayin it ain't a bitch to wait for money... been there right after January with another group. A point people are missing is that they have solved the deposit withdraw problem (for now).

We don't know what's up with mrjigsaw's situation, but it's a first if it's simply slow pay to sweden afaik.

If you recall, I was none to easy on them for not simply re-issuing the frozen funds this spring... but every one got paid, didn't they? Would I have deposited there before they got a decent process in place? Hell no.

To each his own, and if they do something to get rogued they won't see my money. But for now I'd have no problem depositing and expecting to get paid. In fact I will before the end of the month:thumbsup: (deposit, that is... up to the gamblingods if I win)
 
lojo, I really don't know if they are paying or not, just that they are paying very slowly (by their own admission) If you like them, play them. We will wait for your rant when something goes afoul for you with JF. The truth will set you free (from Jackpot Factory if you are smart!!) Good luck to you
 
PAWPRINTS said:
lojo you you still dont get it,THERE WERE NO FROZEN FUNDS.Banks in the US cant freeze funds because they think it comes from gambling,THAT WAS ALL A SCAM.you can play there all you want.Have fun
Click to expand...


The funds were frozen within their own process if I remember right. Whatever that might have meant. A middle man got cold feet? Maybe you're right and they didn't have any money to pay out for awhile and had to hem haw and delay.... that wouldn't be good... fact is we'll probably never know.

But I wish you the best of luck at Villento or wherever you're playing:thumbsup:
 
I know that I rant and rave about JF group however they told me it would take 6 weeks to get my money and I have since received 3k it took 3 weeks as usual. In JF defense the only money that was a problem was the "frozen feb money" I have not had a problem since. In David Brickman's defense everything he told me he would do he has done. I am waiting on a check from villento and it seems to be taking just as long as JF. It can go either way. I think I am just not going to play anymore at all.
 
buzzweisergrl said:
I know that I rant and rave about JF group however they told me it would take 6 weeks to get my money and I have since received 3k it took 3 weeks as usual. In JF defense the only money that was a problem was the "frozen feb money" I have not had a problem since. In David Brickman's defense everything he told me he would do he has done. I am waiting on a check from villento and it seems to be taking just as long as JF. It can go either way. I think I am just not going to play anymore at all.
Click to expand...

Me too...I've been waiting 6 weeks for cashout from Capital Casino and Vegas Country. Haven't seen neither one even though they said it was mailed out.
 
and the hits just keep on coming!!! Hey lojo, still feel comfortable with this group??? Time to get off this sinking ship before the lifeboats are all full!
 
Atlanta said:
Me too...I've been waiting 6 weeks for cashout from Capital Casino and Vegas Country. Haven't seen neither one even though they said it was mailed out.
Click to expand...

pacers31 said:
and the hits just keep on coming!!! Hey lojo, still feel comfortable with this group??? Time to get off this sinking ship before the lifeboats are all full!
Click to expand...

Not sure what you meant by that Pacers, but Capital and Vegas Country aren't part of the Jackpot Factory Group. If anything, Atlanta's statement only goes to show that the problems don't lie just within the JPF group of casinos. Vegas Country is part of Vegas Affiliates/Mini Vegas and Capital is either Fortune Lounge or Belle Rock (clarification anyone)?

Seriously, the best thing that all of you could do is not play, period. You may very well have a casino that you feel comfortable at today...that does not mean that tomorrow they may not have the very same problems that alot of others are having. What if the processor they are currently using decides to pull the plug? You will once again be left with your money in limbo.

I sympathize with your plight, but why continue to give these casinos money, when it's a total crapshoot if you're going to be able to get your winnings in a timely manner?
 
Vegas Country is as Pina said, and they had problems before too. I considered depositing there again and they do have 'crafty' way to pay if they choose, but it was denied to me and 'we have a new processor, our checks are all good now' wasn't good enough for me.

I don't know Capital but they aren't JPF and I'm 99% sure they aren't FL... moment... Carmen Media (riverbelle, lnugget,et al)

Pina's spot on about the possibility of the current processor going belly-up or into freeze mode. I avoided the nlr crunch by dumb luck with only one payout hanging and might not be so lucky if it happens again. So if I were to gamble I wouldn't put any more out there than I could afford to lose and just hope for a smooth transaction if a large win happened.

JPF here I come, wish me luck or hope I get stiffed so you can say 'I toadja so' :D
 
My mistake Pinababy, wrong group. JF is kind of a sore spot with me these days for the subpar service I received from their CS and management people so everytime I see the Jackpot Factory name I kind of expect the worst.

You are certainly correct in your point about giving them money, I surely won't.

lojo, hope you hit a big one!!
 
I fogot Pinababy, while your statement was certainly prudent, I still don't understand why some entities are able to pay off very quickly, while others hem and haw and double talk about weeks and months. There really isn't much sense to that ya know?
 
Hmm... Link Removed ( Old/Invalid) goes to capital on my browser:confused:

Way back machine shows carmen media dropped them from their portfolio in early feb, 2006.

/rail

counting business days (after cristobal colon quits messing me up) for jpf withdrawals... we'll see.. one 160% depo the next 1500% on a reversal:D
 
Jackpot Factory FAST withdrawals

Thursday 9am deposit via QT immediate

3:00 pm cashout

Friday 3:00pm Withdrawal no longer showing as reversable(cash-check is down so can't tell status and hasn't appeared in QT yet)

Confirmed ability to flush wd

CS responsive w/in 1-3 hours each email

informed me via email when cash-check was operational again

Tuesday 8:30 am check email:
received Tue, 9 Oct 2007 16:05:23 +0200 (first pic)

Check QT (second pic)

Subtract thurs- fri for 24 hr reversal period
Paid in less than 3 working days
 
Jackpot Factory owes me friend a withdrawal of 850+ GBP and he played without a bonus. It has been 9 days and they claimed that they are checking with NETeller to see if the cashout is okay.

Nice excuse.

What kind of world do we live in where the Microgamings aren't even fair anymore? It used to be problems with Playtech and RTG only while MG was the gold standard - now Vegas Affiliates, Casino Rewards, and apparently Jackpot Factory are all terrible now.

What a shame.
 
Reply from David Brickman at the Jackpot Factory

Kyleb,

This is David Brickman, Jackpot Factory Spokesman.

If you or your friend send me the account number in question I can look into this with our financial department. However, in the interest of player security and confidentiality I will only be able to respond to the actual account holder.

All the best,

David Brickman
Jackpot Factory Spokesman
 

I am going thru the same thing with this group right now. I have PM the manager here. She replied (5 days ago, not a word sense) that they gotten my documents . Which is a Bank Statement and My Driver's License. So far I haven't heard a word back from them. They won't even answer their emails. This is the only group im waiting for payment. I have received all payments from the rest of MG group except this one. Its been 2 week since I made a withdrawal request. Including 3 deposits in the same session. Not a good look.
 
Yet again JF!!!

mishun said:
I am going thru the same thing with this group right now. I have PM the manager here. She replied (5 days ago, not a word sense) that they gotten my documents . Which is a Bank Statement and My Driver's License. So far I haven't heard a word back from them. They won't even answer their emails. This is the only group im waiting for payment. I have received all payments from the rest of MG group except this one. Its been 2 week since I made a withdrawal request. Including 3 deposits in the same session. Not a good look.
Click to expand...

Yet again a complaint about IGNORED EMAILS from the Factory. Jesus, will they ever get a grip on this. There IS a problem, but they insist on having this "head in the sand" approach to it.
I demonstrated this with one of their CS reps, sending and receiving Emails while chatting on the phone, and them looking at their end. There is CLEARLY an intermittent problem with their system failing to forward player Emails onward to the support desk. They either arrive within seconds, or not at all.
Recently, I identified a problem where their outbound Emails never reach ME, which can look as though an Email has been ignored. The big problem is the intermittent nature of the bug, there is no consistent approach that can be used to sort the issue out. If either party were doing something wrong technically, then the problem would either not occur, or be permanent.

Aside from this, they have had many past problems paying American players in a timely manner, and again this seems to happen at random. Every time these two issues crop up, it does a little more damage to the group, so I wonder why they have allowed this to drag on for a couple of years now, rather than getting in some high performing tech wizards, and letting them loose on the problems.
 
They sure don't ingore my emails but I'm starting to wish they would - and I haven't even cashed out yet!

Was thinking of posting the following in the Jokes Forum (still there? yes? no?) but got sidetracked and, well, here I am! I don't actually reply anymore, just add on and forward - I'm the one in Tahoma Royal Blue!

RE: Jackpots Casino Customer Service - Your Document‏
From: William Bernstein (bernynhel@xxx.com)
Sent: Sun 2/03/08 3:52yadayadayadayada
Date: Sun, 3 Feb 2008 15:55:21 +0200

Dear William,

Thank you for your patience while reviewed your utility bill. What "patience"?

I am sorry to inform you that our financial department has not accepted the document that you have sent. We kindly ask that you send us a utility bill, last time we checked, LADWP (Los Angeles [a town in CA] Department of Water and Power) is a utility

no older than 3 months, is 12/05/2007 older than 3 months in your time zone?

or a bank statement that includes your full name, full mailing address, date of birth and telephone number. I've never seen a utility bill with a DOB. I once utilized nearly 50 utilities - not one bill from any of them ever included anybody's DOB. I'm down to one utility, now and, I am sorry to say, "Nope! No DOB on this one either. (sigh)" Many Utility Bills do not include the phone numbers of their account holders. My utility (LADWP) appears to be included in that group. Those BASTARDS!

My bank documents are entirely irrelevant to our relationship as they are to any Internet transaction I have ever made as well as any I shall make, going forward.

My birthdate is on both the ID document I just sent you (California Identification Card, issued by the state's Department of Motor Vehicles) and the Driver's License I forwarded to you a few days ago (this dragging on DAYS now???) which shows my previous address. Both docs are currently valid and either one is all that is necessary to validate California residency.
I sent you my utility bill because the address on my Driver's License is obsolete, not to confuse you. This is common practice. Aren't you on speaking terms with any other online casino operators?

My phone number is kinda new...I admit it! +011 310 xxx xxxx do you have that? Maybe not but there it is now and both my Visa card issuer and QuickTender have it and THEY are my registered deposit methods at AJs! Whew!

In order to ensure that your funds reach you as soon as possible, please either scan and send the outstanding document/s as an email attachment to us at Support, or fax them using the numbers listed below. On receipt, we will immediately forward it/them to our financial department for approval.

Attached, please find a copy from a different section of my-less-than-3-months-old-utility-bill (it is too a utility bill! Just ask anybody you know who has electricity if you don't believe me!) displaying my entire, current address! (srry bout that!)

Now. If this recent email exchange does not seem ridiculous enough the way it is then try to imagine it, it its entirety, as a post at sussexmskpartnershipeast.com. Remember, no one at AJs contacted ME about ANY of this until I recently volunteered the docs you're now whining about - the same docs I've submitted to all of the best online casino groups for years with not ONE problem - until now. No un-dotted I's or un crossed T's that required my immediate action - no utility bills that were rejected due to the fact that only my name and street number showed - oh I guess I could of faked you out by sending you my City of Los Angeles Municipal Services utility bill with just my name and street address and then have it turn out that I live in an entirely different city! It could happen! I must have faked out Visa and QuickTender too when all those deposits into your casino went through! HA HA HA HA HA HA HA HA !

When it rains it does pour, doesn't it?

Fax Numbers:
yadayadayadayada

Should you yadayadayadayada

Best Regards,
Orwhen

All Jackpots Casino Customer yadayadayadayada

And THIS just from today! I sent them my fax back docs - the norm - a few days ago! There are like 5 exchanges!

Now WHAT lofty award did the man behind the curtain here bestow on them?
Recent, wasn't it? :lolup:
 
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I am going thru the same thing right now. I've submitted my bank statement and my Driver's License. I even gave them the phone numbers to both my Bank and the Georgia Dept of Drivers License. I keep getting the same email stating we need a Photo ID and a Utility Bill not older than 3 months. And to make sure they are notarized. I am going in the morning to a notary and get this done. This casino group can close my account afterward. I will not be doing any more business with them. Casino Action is a much much better group then JF. I never seen so much BS coming from a MG casino then this group.
 
mishun said:
I am going thru the same thing right now. I've submitted my bank statement and my Driver's License. I even gave them the phone numbers to both my Bank and the Georgia Dept of Drivers License. I keep getting the same email stating we need a Photo ID and a Utility Bill not older than 3 months. And to make sure they are notarized. I am going in the morning to a notary and get this done. This casino group can close my account afterward. I will not be doing any more business with them. Casino Action is a much much better group then JF. I never seen so much BS coming from a MG casino then this group.
Click to expand...

Unless they owe you cash, EFF THEM!!! I MIGHT xerox my ASS and attach it with a note for them to notarize THIS! Know what I think?
I think they're running a tail-drag on cash-outs right now - for WHATEVER reason. Why would flunkys be emailing replys to my unsolicited fax-back docs unless they're assuming it's in refernce to a withdrawal the bossman has instructed them to delay using any means necessary?
He's left the details to the d-u-m-b-a-s-s-e-s in support, obviously, and this is how come all this BS I have never ever seen from any casino I would bother sendig these docs to in the first place! NOTARIZED???? Why I oughta.....! :machinegu
 
Jeeze...what in the hell is going on with this bunch now...this shit beats all I've ever heard !!!

It really tends to throw the word "Rogue" out there when you have used Quicktender to deposit and they still ask for documents...WTF is that about...you have to be an invited customer to even get a Quicktender account...unfreaking real...:rolleyes:
 
bernynhel said:
Unless they owe you cash, EFF THEM!!! I MIGHT xerox my ASS and attach it with a note for them to notarize THIS! Know what I think?
I think they're running a tail-drag on cash-outs right now - for WHATEVER reason. Why would flunkys be emailing replys to my unsolicited fax-back docs unless they're assuming it's in refernce to a withdrawal the bossman has instructed them to delay using any means necessary?
He's left the details to the d-u-m-b-a-s-s-e-s in support, obviously, and this is how come all this BS I have never ever seen from any casino I would bother sendig these docs to in the first place! NOTARIZED???? Why I oughta.....! :machinegu
Click to expand...

:lolup::lolup::lolup::lolup:

bernynhel, I think you have summed the situation up purdy damn well in that statement...:thumbsup:
 
Yes I know...And I made several deposit via quicktender doing the session. All my documents are legit. All I want is my winnings and they can leave me alone. This group is nothing but trouble. When I play at casino action. My money is always in my quicktender account in less than 24 hrs. Here I am wrestling back and forth for over 2 weeks over MY MONEY! This group is a JOKE!
 
mishun said:
Yes I know...And I made several deposit via quicktender doing the session. All my documents are legit. All I want is my winnings and they can leave me alone. This group is nothing but trouble. When I play at casino action. My money is always in my quicktender account in less than 24 hrs. Here I am wrestling back and forth for over 2 weeks over MY MONEY! This group is a JOKE!
Click to expand...

Well I guess we know now that something is definitely wrong in Jackpot Factory land, have you guys tried getting in touch with their Rep here ?

https://sussexmskpartnershipeast.com/forums/members/
 
Keep in mind, too, that it's just about the right time of year for Charlie to be opening his American Express bill for the New Years bash he had at the Govotnya Gobeyrnya 4 Seasons with the five sets of Gypsy Quintuplets and traveling petting zoo and, well, I been there, so it's call to all the managers and have every nickle sent directly to ME and not a penny out til I say! LOL I mean, it ain't easy to GO broke with a string a MG casinos! But you can sure over-EXTEND a little! I mean think about it, but be nice an wipe the guy in front a ya's back off when yer done thinkin' about it! :lolup:
 
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