Posh Casino Complaint

[AK_Player]

I have been playing at Posh for a while and payouts are slow as everyone knows. I recently requested a $2,500 withdrawal, and it took the standard 10 "business" days for it to be approved. When I called the casino that day to check on a payout timeline, instead of being told the usual 10-14 business days I was told it would be at least 4 weeks between approval and when it would be sent to the processor, then the usual wait for the "processor" to send it due to an increase in the last month of payout requests. Its becoming a 2 month deal for them to pay. Just letting everyone know about this. I personally am done with them and recommend you stay away.

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Read the full review of Posh Casino here

 

[Playford7]

Without being rude, but why on Earth are you playing at such a place?.. then positing here which literally has dozens of accredited casinos?..
You have a array of fantastic places to play at, I mean a 4 week wait?...and also a standard 10 day wait?..
unless the places you play at as due to your location are limited, I’ve zero idea why you would play at such a venue.

 

[goatwack]

4 weeks??

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[Sonict]

There are much better RTG casinos out there that will pay quick as in either instantly if you use methods such as BTC on two sites in the CM grey zone area ( Casino Extreme and Casino Brango ), or wait if it is during the week 48 hours of "pending" before they process it. I understand the reason you would like them in terms of deposit bonuses since they are good, but that is the catch! For me, I am fine with bonuses of 100% ( Pretty common ) to 200% ( Not so common ) and having cashouts done quick as it isn't worth it to wait pretty much forever and even then... you might never get it!

There are better options out there for people from the USA. You would have to learn how to use Bitcoin, but once you do, it opens up the world of online gambling and fast payouts that much more... I know many people who use BTC and it works good for them.

 

[Harry_BKK]

Without being rude, but why on Earth are you playing at such a place?.. then positing here which literally has dozens of accredited casinos?..
You have a array of fantastic places to play at, I mean a 4 week wait?...and also a standard 10 day wait?..
unless the places you play at as due to your location are limited, I’ve zero idea why you would play at such a venue.

Because they have little choice in the US and casinos know that.

 

[fuzzball]

I have been playing at Posh for a while and payouts are slow as everyone knows. I recently requested a $2,500 withdrawal, and it took the standard 10 "business" days for it to be approved. When I called the casino that day to check on a payout timeline, instead of being told the usual 10-14 business days I was told it would be at least 4 weeks between approval and when it would be sent to the processor, then the usual wait for the "processor" to send it due to an increase in the last month of payout requests. Its becoming a 2 month deal for them to pay. Just letting everyone know about this. I personally am done with them and recommend you stay away.

Waiting two months, now, for a $1000.00 payout, minus a whopping $185.00 service fee, for a total of $815.00..

 

[maxd]

Waiting two months, now, for a $1000.00 payout, minus a whopping $185.00 service fee, for a total of $815.00..

Please re-read the Player Arbitration Policies and Procedures, with special attention to item 2.3. Posting on the forums while you have a PAB in progress is a good way to get your PAB chucked in the waste bin.

I'll continue with your PAB once you've acknowledged that you have re-read those Policies & Procedures and will comply.

 

[maxd]

OP has chosen to ignore my message, PAB closed.

 

[Layinglo44]

Just started out at SunRise Slots after getting kicked out from Posh in 2018 for too many wins. Let see how this session goes

 

[bolobear13]

POSH Casino is a real crap shoot. I have been playing there for over 5 years and I have won many large jackpots. Over the years the payout has been taking longer and longer to reach my account. Back in December I was on a major winning streak and required 7 payouts. I have seen no money. I tried to reach customer service but no one would reply. After finally reaching an agent they said my 1st payment was in process. So two months for one of 7 payments. They also informed me that my VIP status (witch was level three) had been canceled. This means no more juicy 400% codes anymore. Kinda seems counter intuitive to a real casino where the bigger the fish the better the perks. Posh does not support winners so my opinion is don’t even start playing here because it is a money trap.

 

[Cruel Dave]

POSH Casino is a real crap shoot. I have been playing there for over 5 years and I have won many large jackpots. Over the years the payout has been taking longer and longer to reach my account. Back in December I was on a major winning streak and required 7 payouts. I have seen no money. I tried to reach customer service but no one would reply. After finally reaching an agent they said my 1st payment was in process. So two months for one of 7 payments. They also informed me that my VIP status (witch was level three) had been canceled. This means no more juicy 400% codes anymore. Kinda seems counter intuitive to a real casino where the bigger the fish the better the perks. Posh does not support winners so my opinion is don’t even start playing here because it is a money trap.

I was in the same boat, I actually had 12 pending payouts, and they have always been very slow, but I am sad to tell you, they are now taking about 8 months to pay, good luck!

 

[Cruel Dave]

I was in the same boat, I actually had 12 pending payouts, and they have always been very slow, but I am sad to tell you, they are now taking about 8 months to pay, good luck!

They also took my bonuses away as well.

 

[Cruel Dave]

They also took my bonuses away as well.

And I still have 2 pending, from JULy and August

 

[ultra100]

So two months for one of 7 payments.

This is horrible. Classic stalling tactic. And btw, Posh Casino is rogue at CM.

I know that your choices are limited, but there are much better options.

 

[bolobear13]

I was in the same boat, I actually had 12 pending payouts, and they have always been very slow, but I am sad to tell you, they are now taking about 8 months to pay, good luck!

It is sad that they really have by bal#S (pardon my French) let me know how your nightmare progresses.

 

[Kenjakala]

All I have to say is this. "If you are waiting for Posh to send you money. Good luck ever getting it." Posh Casino is fake! They take but cat give. Even with the play through bonus. They will drag your payment. And keep lagging on paying you. Don't waste your money. They won't even transfer you to management if you ask for them.

 

[Cruel Dave]

Yeah that's somewhat true they owed me over $20000 paid me finally finally but it took 10 months for each separate payment

 

[Kenjakala]

I just told "usher"the pathetic customer service rep to keep the money and to F$+@ off and to EVER send me there fake B.S. advertisment to my email ever again. POSH CASINO SUCKS.

 

[Cruel Dave]

There are much better RTG casinos out there that will pay quick as in either instantly if you use methods such as BTC on two sites in the CM grey zone area ( Casino Extreme and Casino Brango ), or wait if it is during the week 48 hours of "pending" before they process it. I understand the reason you would like them in terms of deposit bonuses since they are good, but that is the catch! For me, I am fine with bonuses of 100% ( Pretty common ) to 200% ( Not so common ) and having cashouts done quick as it isn't worth it to wait pretty much forever and even then... you might never get it!

There are better options out there for people from the USA. You would have to learn how to use Bitcoin, but once you do, it opens up the world of online gambling and fast payouts that much more... I know many people who use BTC and it works good for them.

They owed me $3800, and took 18
months to pay it.

 

[Vegan]

Hi everyone. I could use some help. I won a lot at POSH. I won it back in May this year.
I am owed close to 50k. I have many approved bitcoin
payments going all the way back to May. They tell me on chat
I am escalated, whatever that means but nothing happens.
What can I do to speed up payments?
Any ideas?
Thanks

 

[Cruel Dave]

I hate to have to tell you this, but they owed me about $3800, and they did pay, but it took them EIGHTEEN months! I wish you the best, I don't really have any good ideas for you , sorry!

 

[chayton]

Never mind lol I read it wrong.

 

[Vegan]

Is it possible I can submit a formal complaint (PAB) on this?

 

[Cruel Dave]

I think you can, but as far as I know, they have no contacts or pull there , but i'd still do iot for sure!

 

[maxd]

Is it possible I can submit a formal complaint (PAB) on this?

Yes of course, please do. We do have a contact at Posh and are usually able to get issues resolved fairly quickly.

- Max

 

[Cruel Dave]

Yes of course, please do. We do have a contact at Posh and are usually able to get issues resolved fairly quickly.

- Max

Excellent, I have had outstanding results with these guys, (Tawny for sure) they are amazing in what they can do!!

 

[Vegan]

Yes of course, please do. We do have a contact at Posh and are usually able to get issues resolved fairly quickly.

- Max

Thanks Max!

 

[maxd]

@Vegan , PAB received and in progress. Please check your PAB Ticket as there is some further information we need from you.

- Max

 

[Vegan]

To anyone following I do have a PAB opened.
Meanwhile this is off topic but I really love the falling snowflakes.

 

[jiggyjay24]

Reading you all’s horror stories regarding Posh, I suppose I shouldn’t feel so bad that as of today, I’ve been waiting only a little more than a month for my winnings. But I really wish I had joined this forum before I ever accepted their invitation and played. I won $4287 in early November, my payments were approved, and like all of you each time I follow up, they say they’ve escalated, but nothing happens. I figured with the holidays it might be better to submit my PAB afterwards, but if you think I should do sooner I can. But it does give me hope that you guys get things done with Posh Casino.
And on another note, the falling snowflakes are distracting me, lol! Sorry

 

[Cruel Dave]

Reading you all’s horror stories regarding Posh, I suppose I shouldn’t feel so bad that as of today, I’ve been waiting only a little more than a month for my winnings. But I really wish I had joined this forum before I ever accepted their invitation and played. I won $4287 in early November, my payments were approved, and like all of you each time I follow up, they say they’ve escalated, but nothing happens. I figured with the holidays it might be better to submit my PAB afterwards, but if you think I should do sooner I can. But it does give me hope that you guys get things done with Posh Casino.
And on another note, the falling snowflakes are distracting me, lol! Sorry

I'd PAB ASAP, these guys are great!

 

[jiggyjay24]

I'd PAB ASAP, these guys are great!

Done! Thanks Dave

 

[tbbb81]

Yes of course, please do. We do have a contact at Posh and are usually able to get issues resolved fairly quickly.

- Max

You said you had a contact at posh? I am in need of assistance

Yes of course, please do. We do have a contact at Posh and are usually able to get issues resolved fairly quickly.

- Max

maxd do you still have the contact at Posh?

 

[maxd]

@tbbb81 : Yes, we do. If you'd like us to look into something for you you're welcome to use our complimentary Player Arbitration (PAB) service. In fact if it's anything more than trivial you're going to need to do the PAB. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Head of Dispute Arbitration & Player Complaints (PABs)
sussexmskpartnershipeast.com

 

[lucy1983]

I’m currently waiting on a $2500 payout and they just keep saying it’s been “escalated”. Was supposed to be in my bitcoin account on September 3 but of course it’s not there. Not sure what to do at this point. I’ve been fighting cancer for the past 5 months and thought I was done fighting for awhile but now it looks like I have to fight with them. Such a waste of energy but their business practices are just plain out wrong and I can’t just let it go.

 

[snorky510238]

That’s all you need! Something needs to happen with these Casinos and all their shitty underhanded practices.

Most importantly though, I hope your battle has/had a positive outcome. All the best.

 

[jim1979]

Can someone help me? They are doing the same to me. Posh owes me $5,000. Still haven't received the first BTC payment yet. Keep getting the same bullshit like everyone else. Payment delay excuses, escalated but nothing happens. And I'm here asking for help with complaints ticket or anything and keep getting unending error msgs?

 

[maxd]

@jim1979 , please check your Private Messages, I have sent you a possible solution to the error messages problem.

- Max

 

[jim1979]

Did you ever get paid? I'm waiting on 2 payments for over a month and nothing. They say the same thing to me too that they will escalate and nothing happens week after week. Then they just keep sending the same auto emails "Our service providers are experiencing delays, we'll update you when we get an update"

 

[jim1979]

Posh casino is the biggest SCAM! I put through a request for $2,500 and April and $2,000 in May as two separate $1,000 which I request but still haven’t been paid any of it… the place is a complete rip off. I’m so pissed. In their defense they have paid out winnings previously. I’ve spent tens of thousands of dollars there over the years and winnings always take long but this time they suspended my bonuses in my account so I’m sure that means I’m never going to get what I’m owed…. Total scam.

I agree, they aren't paying me either. Did you ever get paid?

 

[maxd]

@jim1979 , two problems here:

1. you have an ongoing PAB which precludes you posting on the forums, as per the PAB rules.
2. you have posted effectively the same thing in multiple threads on the forums at pretty much the same time. This is a violation of the Forum Rules, item 1.2.

Please re-read the rules and get yourself educated. If we need to step in again regarding these things that will rather more forceful than the “please and thank you” I’ve posted here today.

- Max