Dom--I'm a bit surprised by your position on this, particularly in filing a complaint with eCOGRA on this...
You're not new to this industry, so surely you've known that providing documentation is a common practice by many casinos (probably more require documentation than those who don't).
Im sure Bryan would agree that in many instances when a player has refused to provide documentation, red flags go straight up. My experience with players has shown me that more often than not, those who refuse documentation do so because theyre hiding something. In your situation, I doubt youre hiding anything, however, Im not the cash processor.
No one can know what goes on in the heads of all their employees at all times, and the stuff gets stored forever. And even places like major credit cards lose data to hackers.
This may be true, but then I have to ask, why would you have opened a Neteller account? In order to use Neteller, you have to provide highly sensitive information, including banking info, date of birth, etc. If you were willing to supply this information for Neteller, I don't understand why you wouldn't be willing to back it up for the casino either via fax or as Bryan suggested, Fed-Ex.
I've read what it is the casino is asking for, which I agree, is a bit much, but I've not seen any further correspondence between you and the casino. I'm guessing the email is a generic one which is sent to all players, regardless of what deposit vehicle has been used. In the case of Neteller, I'd imagine you could simply provide the casino with a photocopy of your drivers license, along with a copy of the first page of your most recent bank statement. Have you checked into this?
Maple has paid me many times also. Just not as player.
This is unfair, Dom. With your experience, you should realize that MG affiliate payments are made through marketing, which has nothing to do with the casino's cash processors. The processing department wouldn't know you from Joe-Average Player, and that's as it should be.
I say that everyone knows that I am not money laundering, Maple knows exactly who I am, and they have paid me many times into that very Neteller account. And surely they don't think I am about to do a chargeback and defraud them.
Again, this is a bit unfair. Because you're a webmaster, you are above others? C'mon, now. We've all seen people in this industry who've fallen apart at the seams--some who you just KNEW were the most honest people, who turned out to not be. I'm not in any way implying that you would fall into that category. What I AM saying is WHY should a casino's cash processor trust you above anyone else, particularly knowing they have nothing to do with the marketing side?
Just a bit of food for thought...
On the very few occasions when I've had issues with a casino's support (whether relating to a withdrawal or not), I've always made certain to withhold my association to the i-gaming industry. I don't want special treatment, for a couple reasons: First, I want to know how Joe-Average Player is treated. Second, I shouldn't have any special treatment. I'm not above anyone else and it always makes me a bit uncomfortable when people try to use their position as leverage.
If any of this is necessary at all, which I dispute, there should be one central place doing this and not 200 individual casinos.
Now THIS scenario would scare the hell out of me. Personally, I play at a half dozen or so casinos. I don't want my information shared across all casinos, many of which would have dubious histories. This is a bad idea all the way around. I still remember the days of casino blacklists--this idea would create a similar setting and I'd hate to see this ever happen again.
To wrap things up, if I can't trust a casino with my personal information, I won't play there--simple as that. I hope this doesnt seem like an attack, as this was not my intention. Instead, Im hoping you might look at things from another perspectiveand withdraw your moolah, happily.
