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On Probation The Virtual Casino Group and Ace Revenue

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The Dude

The Dude

The artist formally known as Casinomeister
Hall Of Fame Awardee Shield Meister
Joined
Jun 30, 1998
Location
Bierland
Yep - you're reading this correctly. I'm going to give them another shot at this.

TheVirtualCasino.com
CirrusCasino.com
ClubPlayer.com
CoolCatCasino.com
PalaceofChance.com
PartyCityCasino.com
PrismCasino.com
SlotsofVegas.com
Rubyslots.com
WildVegasCasino.com

From the Probation Section:

During the first decade of Casinomeister, they were our nemesis - the anti-thesis of an Accredited Casino. During the early years, complaints streamed in - some of them being pretty damn awful. There were moments of surreal marketing campaigns and player experiences that bordered on hilarity they were so bizarre. They were the recipients of the Worst Casino Group Award three times, and Cirrus Casino received Worst Casino of the year 2007. They even made an attempt to be removed from the Rogue pit no less than two times - which were failures. That was then - this is now.

Even though this casino group has been in the Rogue pit for more years than I can remember, I have been in direct contact with their General Manager since 2002 and even though we have had differences of opinions at times, we have worked together to square away players who had legitimate complaints. Most complaints were from bad management practices - which in time began to abate, others were from badly written promos or just sloppy customer service. Even though they were in the Rogue section, we made an exception to assist any players who had problems with this casino group. Both Max and I have met up with the GM several times and have been communicative. I can say for the record, there have been two PABs in the past year pertaining to the Virtual Group - both resolved.

And to give credit due when it's warranted, the Virtual group has been adamant on taking care of any past issues. In February 2011, we emailed our entire database of CM members requesting anyone who had any outstanding complaints to come forward. Not only did we send this email out, but so did CAP, and the GPWA. There were only a handful of players that came forward with valid complaints. I should also mention that the Virtual Casino group emailed their entire database as well.

So here we are. I'm placing the Virtual Casino Group on probation. And if they make it through the next [strike]30 days[/strike] six months without a crapload of unresolved complaints, then [strike]they are out of the pit[/strike] we will put it to a vote by the membership.

If you have any issues, please post them here - or PAB - or contact their casino rep here:
https://sussexmskpartnershipeast.com/forums/members/34733/

Editor's note: modified probation time and process
 
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Ace Revenue Casinos

Guilty by association with the Virtual Casino group, they have generated about one PAB in two years. I'm placing them in the Probation section with for [strike]30 days[/strike] six months. If they do not generate an unreasonable amount of complaints, then we will put it to a vote by the membership.

RoyalAceCasino.com
SilverOakCasino.com
SlotMadness.com
CaptainJackCasino.com
CatsEyeCasino.com
Planet7Casino.com
RingmasterCasino.com

If you have any issues with their casinos, please post here - and/or contact their casino representative:
https://sussexmskpartnershipeast.com/forums/members/34733/

Old URL

Editor's note: modified probation time and process
 
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I think the reason you haven't seen any PABs is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a PAB. I'd hate to see them get out of the pit just because nobody here plays there.
 
chayton said:
I think the reason you haven't seen any PABs is that most people here are smart enough not to play there. A quick Google shows lots of slow/no pay problems still - I think that if anyone is a member of other forums where people do play at any of these casinos they should mention that if they have any issues to join Casinomeister and do a PAB. I'd hate to see them get out of the pit just because nobody here plays there.
Click to expand...

Yeah I wasn't going to say anything. But I think your absolutely right Chayton.
 
I don't mind them not being Rogued, but they should stay in the Not Recommended section as well as the Virtual group.
Great that they are willing to deal with issues but they are still not good casinos.
 
We've been here before with Virtual Group et al.

I have no reason to believe that they won't drum up some positive PR via their CM probation (like before), bend over backwards to be nice to all the newbies that start playing there as a result (like before), and go back to their own ways again (like before).

Fool me once, shame on you....and all that.

I don't agree with it at all. Just my opinion.
 
Yeah, we've seen them turn over a new leaf, a new tree, a whole new forest by now and nothing ever really changes..

Chayton is right, people here are too well informed to deposit there.

Whats their payout time nowadays? Still between 30-50 workingdays?:eek:
..but at least they pay! yep...:rolleyes:

I'll stick to 32RED..
 
The thought of the Virtual Group and any associated Casinos coming out of the pit gets me worried.

We know of resolved complaints through CM and a few other reputable places, however; what about people who never knew places like CM existed?

Payments will be made when complaints pop up at Player Advocate Websites - to save face. I would LOVE to know how much $$$ they have not paid, stalled and stolen cumulatively over the years....

Nate
 
chayton said:
What I find interesting is that since Bryan made this post I've been getting a TON of spam from the casinos in this group. hmmmmm could it be a coincidence I wonder?
Click to expand...

I'm always getting a ton of spam from this group. With their never ending free chips and 400% wagering free bonuses.
 
Nifty29 said:
We've been here before with Virtual Group et al.

I have no reason to believe that they won't drum up some positive PR via their CM probation (like before), bend over backwards to be nice to all the newbies that start playing there as a result (like before), and go back to their own ways again (like before).

Fool me once, shame on you....and all that.

I don't agree with it at all. Just my opinion.
Click to expand...

We may not see eye to eye on occasions but I agree wholeheartedly with you this time. Bryan gave them numerous chances in the past and every time they returned 'roguer' than before LOL. Do they really deserve another chance?
 
chuchu59 said:
We may not see eye to eye on occasions but I agree wholeheartedly with you this time. Bryan gave them numerous chances in the past and every time they returned 'roguer' than before LOL. Do they really deserve another chance?
Click to expand...

Short answer: No

Long Answer: No

Have the casinos changed hands? because if not, no way would I be giving them another chance. They had plenty here, they even looked like being ok at one stage when a rep was getting on top of things and getting players paid and then suddenly disappears again.
 
mattsgame said:
Short answer: No

Long Answer: No

Have the casinos changed hands? because if not, no way would I be giving them another chance. They had plenty here, they even looked like being ok at one stage when a rep was getting on top of things and getting players paid and then suddenly disappears again.
Click to expand...

Yes, I remember Marty Davis..

It was during his time here that I started to read the true horrorstories from the past.
He got some people paid, some from many years back, then he just vanished..
 

With all due respect. Meister you can't be serious? Honestly there is enough casinos to choose from the accredited list. I don't think you have to keep this probation thingy going. All of these casinos listed above. Has at least 2 month processing time for withdrawals. Why don't you just allow the members here to vote. And let us decide whether they should be on probation or not. I think we all know what the answer would be. I'm sorry Bryan but you are wrong on this one.
 
Did anyone notice that Bryan also posted that he's also got the Virtual Group on probation? Again, I mean.

It's up to you Bryan, but IMO if you're going to do a probation period (for both of these groups) it should be longer than 30 days. To me it seems like they should have to keep their leaf turned over for longer than that before getting out of the pit. I'm all for change, but it needs to be lasting change. The way it stands now all they have to do is pay their players for a month and they'll get a whole bunch of fresh meat.

Hell, with the right incentive most of us could behave for 30 days.
 
chayton said:
Did anyone notice that Bryan also posted that he's also got the Virtual Group on probation? Again, I mean.

It's up to you Bryan, but IMO if you're going to do a probation period (for both of these groups) it should be longer than 30 days. To me it seems like they should have to keep their leaf turned over for longer than that before getting out of the pit. I'm all for change, but it needs to be lasting change. The way it stands now all they have to do is pay their players for a month and they'll get a whole bunch of fresh meat.

Hell, with the right incentive most of us could behave for 30 days.
Click to expand...

This is nothing but a dog and pony show Virtual is trying to pull. Over at another forum im a member at. Virtual casino thread used to be FULL of complaints of slow and no pay. Then Slot Jungle group came along. Most of the members who like huge bonuses and a some what faster pay period (10 days). Opt for the Slot Jungle instead of Virtual. Now Slot Jungle thread is Full of Complaints of Slow pay. Virtual is quiet. So go figure...IMHO Virtual is gasping for air and needs good ole Casinomeister land to save the day. I say FORGET them and let them alone. This place is fine without adding them. I hate to say it, but after while this place will become a haven for Non Deposit Bonus Seekers. And full of complaints of taking free chips without depositing in between.

Well, at least adding them will keep Maxd busy LMAO
 
I had high hopes when Marty took over the helm. Some members of this forum were paid and after several years at that. The amounts reached 4-digit figures. I even asked Marty to reopen my accounts at POC and Prism. That's where I learned how they clicked ie 30 + 30 day cashouts, a cashback bonus equivalent to your previous deposit if you lost etc. Now, many players are ok with this arrangement and surprisingly they did pay if you adhered to their conditions. I was careful not to let my balance reach 4-figure sums as this would trigger off some nasty responses from them. So every time I deposited the minimum of $30, took a bonus and started playing. Once I busted I would request a bonus. I was actually in the black for a few hundred bucks during my short stint there.
 
Casinomeister said:
Guilty by association with the Virtual Casino group, they have generated about one PAB in two years. I'm placing them in the Probation section with for 30 days.
Click to expand...
Well it's hardly surprising they only generated one PAB - in fact I'm surprised there was even one!
I thought the PAB rules stated that PABs were not allowed against rogue casinos...

I have to agree with everyone else in this thread - leave them (and The Virtual Group) on the rogue list where they belong.

KK
 
chayton said:
Did anyone notice that Bryan also posted that he's also got the Virtual Group on probation? Again, I mean.

It's up to you Bryan, but IMO if you're going to do a probation period (for both of these groups) it should be longer than 30 days. To me it seems like they should have to keep their leaf turned over for longer than that before getting out of the pit. I'm all for change, but it needs to be lasting change. The way it stands now all they have to do is pay their players for a month and they'll get a whole bunch of fresh meat.

Hell, with the right incentive most of us could behave for 30 days.
Click to expand...

Yes, murderers and rapists often behave well for years in prison to gain parole or early release, and often go on to commit more offences. Extreme example, but two things confuse me here:

Do these leopards really change their spots?? I.E. Has there been a significant change of personnel/management in the meantime?
Secondly, with their appalling slow-pay/no-pay record they are not meeting the accredited criteria from the word 'go', so are we expected to believe this can be resolved in a mere 30 days?

I am worried this is little more than a confidence trick; reputation had reduced revenue and what better way, excuse my cynicism, to publicise a 'new leaf' on CM??

P.S. Will the accreditation attempt mean those on here whom have historical issues of no-pay will be paid??
 
mrmark21 said:
I'm always getting a ton of spam from this group. With their never ending free chips and 400% wagering free bonuses.
Click to expand...

Me too and it's not affiliate spam either. I block them only for them to start again with a new spam domain. I don't know who is the worse casino spammers, Casino Rewards or these chumps!
 
I like them!

I played these casinos for many many years until I was bonus barred. I liked them very much. Yes, they were very slow pay, but the promotions were fabulous, and I always received EVERY PENNY from them. I felt I knew the deal, great promotions (unmatched anywhere) and slow pay. Yes, I called and emailed and chatted quite often, but in the end, I always got paid. That's what you get for 300% no wagering the 100% cashable blackjack bonuses (this was years ago) for big deposits from the hosts.

Like I said, I've ALWAYS gotten paid in full every penny, and I was once owed well over $25,000 by the group.

If they let me back with promotions, I'd be playing there today for sure.

Just my two cents and experience with them. They are what they are, and I like them!
 
ace revenue on probation? im out to "prob" them again
will not toch there even if they pay me to do it.
 
Yes I had to borrow someone's glasses to read this just to make sure my eyes were not fooling me.

I have seen write-ups of these casinos taking long periods of time to pay, and having to get reps involved to get paid this year.

I have also just recently heard a rumor elsewhere that other forums are also being asked to take on this group.

I really don't think they can be trusted. I have not seen anything out there to show they have changed, I see nothing but the same. Who knows this could be a ploy to increase those deposits.
 
Bryan said they were guilty by association with Virtual Group, but Virtual Group is also now on probation.

The groups will probably pass probation because I assume no one will play which means there wont be any complaints.
 
some T & C´s.

1-"Players cannot redeem multiple free bonuses consecutively. If you have redeemed one No Deposit Bonus and are subsequently offered another one, a real-money deposit needs to have been made in the interim for you to be eligible to redeem the second No Deposit Bonus." -

but they send players several consecute free chips, so its easy to broke, because its they offer.



2-"We contribute to and make use of a shared industry database of promotion abusers. Individuals known from this database to only make use of promotional offers without ever risking their own funds will not be eligible for these promotional offers."

so they share your info.


3-"If you do not log onto your Casino account for a period of 180 days, any balance in your account will be forfeited to the Company. All accounts that are inactive for a 6 month period will be deemed to be inactive and will be closed."

so, if you do not login during 6 month, your money will not be refunded to your deposit method and account closed, it will be like a donation to them.


4-"Silver Oak Casino prides itself on providing prompt payouts. All withdrawal requests will be reviewed and approved, or denied, within 7 to 10 business days of your request. Your payment will be made within 10 to 14 business days after approval."

7-10 days to aprove and 10-14 days to pay??? (business days only)

this info was on their site (silveroak) today, how its possible these rogue things being in probation??

to be honnest, i would like to know what the rep has to say, specially in relation of "dont login during 6 month and money will stay to the company" and to the "prompt payouts (25 business days)
 
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With all due respect to you and the MANY others who have grave concerns because of this group's decidedly soiled past I have to ask this: are you sure you're not just shouting "Burn the witch!"

If these guys are still the rogues the once were then where is the evidence? Does anyone have recent verified cases of the old Virtual tricks? If yes, great!, let's share facts. If no ... isn't the point of naming the rogues the hope that they'll reform and clean up their act? And when they do, or there is good reason to believe they have?

The point of criminal charges is not to brand someone for life and to condemn them to unending punishment. The point is reform, and readmittance once they do. Without that opportunity, the chance to rejoin civilised company, the condemned have little reason to improve their behaviour and better themselves.

Sorry for the philosophy but IMO that's pretty much what this issue boils down to.
 
the roguest of the rogues on probation?
like in acerevenue, im out.
rules that hasnt changed.


"The Player may not consecutively redeem multiple no-deposit bonuses. Free chip offers are meant only for our regular loyal players and unless otherwise stated in order to cash out on a free chip offer you should have an active depositing account. Should a Player redeem one no-deposit bonus and then be subsequently offered another one, the Player must make a real money deposit into their account in the interim in order for the Player to be eligible to redeem the second no-deposit bonus."

they sent out multiple free chips codes to players try to broke the rules


"The first stage is getting the withdrawal approved. This will consist of verifying that wagering requirements have been met and that any bonus money has been used properly. The process normally takes approximately 7-10 business days unless approved unless extenuating circumstances occur beyond our control.
Stage two involves processing of the payment. Payment should be sent within 7 business days after approval; however, due to current banking and processing issues in the online gambling community there could be slight delays from time to time."

so they continue taking "7-10 business days to aprove", "7-10 business days to pay after aproval", and can happen some delays from time to time??? more delays than this????

seriously i am not beliving casinos like this can be out of "super-ultra-mega-rogue", and yes, thse rules continues there, i copied them now from their site, about old virtual tricks? i continue receiving free chips every week in my spam messages, yes in 2008 i had tried them (i didnt know what they was in that time) we are in 2013, they did not stop send multiple no deposit bonuses
 

No, I dont have any proof.
I only know they have been the worst of the worst for a decade at least, and they really have to do more than just 'pay the player' to change my opinion about them.
I mean, they are (were) the worst spammers out there, they invented PHONESPAM for gawd sake.
How many people had to change their phonenumber in the past because they got called 3 times a day with stupid bonusoffers? And it was a tape, so you could not even shout at the guy (forgot his name, I'm sure Chayton knows).
I know I had to change my phonenumber many years ago because they kept calling me in the middle of the bloody night, at least 4 times a week!!:mad::mad:

I'm sorry, I dont have any sympathy for these guys left, they've had more chances to clean up their act than I'm willing to count and screwed up too many times.

Maybe they really changed for the better, I dunno, I hope so, but I know not many ppl here are going to try that out..
 
bsilva028 said:
they sent out multiple free chips codes to players try to broke the rules
Click to expand...

I am member of at least 2 casinos there since way back (didnt know back then ) and i still get welcome back free chip (never play it)
but they also state in there mail no 2 free chips in a row allowed, you have to deposit between freebie, and to be honest i see nothing wrong in that.
when ever i get a snail mail from an accredited casinos here with a free chip and a 100% bonus i always deposit with the 100% first then take the freebie :)

did the Chrystal Palace belong to the Virtual group ? if so then i prob with them back in 2006, withdrew $1000but never got paid, as they used the stall tactic, and in the end i played it back after weeks trying to satisfy there docs need without any luck :)
 
De Beuker said:
of the worst for a decade at least, and they really have to do more than just 'pay the player' to change my opinion about them.
I mean, they are (were) the worst spammers out there, they invented PHONESPAM for gawd sake.
How many people had to change their phonenumber in the past because they got called 3 times a day with stupid bonusoffers? And it was a tape, so you could not even shout at the guy (forgot his name, I'm sure Chayton knows).
I know I had to change my phonenumber many years ago because they kept calling me in the middle of the bloody night, at least 4 times a week!!:mad::mad:
Click to expand...

Something like Robert DiAngelo?
 
bsilva028 said:
the roguest of the rogues on probation?
Click to expand...

I hear what you are saying but it's not unheard of for the once badder than bad to clean things up. I'm not promising that Virtual is all good now or any such thing, I'm just saying that the recent evidence seems to indicate a HUGE decrease in player issues. If that's true then ....

The example I have in mind is Kahnawake. Once upon a time I would have happily used bog roll with their name on it because that's about all they were good for, but that was back in the day. Now, with their "new" management and Complaints team -- we're actually several years into this now -- they are one of the best licensing juridictions in the business. I'm not exaggerating! VERY few juristictions -- in other words "none" -- offer the same level of player complaints accountability and resolution results that Kahnawake now does. So that's serious and meaningful reform over the space of a few years, and many thousands of players are MUCH better off because of it. It does happen. Not often I'll admit, but the possibility is there.

So why couldn't it happen with Virtual? I hear a lot of people remembering they were the shitty end of the stick but I don't hear many people looking forward and asking what possibilities there are for real change to happen, or have happened. If we'd never taken a leap of faith with Kahnawake I believe players would have been worse off because of that scepticism. Mightn't the same be true here? I think there's a chance that it might. And if we never give them the chance -- okay, the THIRD chance -- then who's to blame if they never actually do come out from the shadows?
 


sorry to say but, cool cat casino website now, today, with their "new" management:

Is CoolCat Casino licensed?
Yes, we are completely licensed in Costa Rica and work in conformity with all laws pertaining to online gambling.

info from their site.
 
maxd said:
So why couldn't it happen with Virtual? I hear a lot of people remembering they were the shitty end of the stick but I don't hear many people looking forward and asking what possibilities there are for real change to happen, or have happened.
Click to expand...

When my money is involved, I don't believe in crooks rehabilitation.
 
Well I kind of need a new place to play :o
Maybe they will make me VIP on my first deposit since I'm giving them a chance to make me happy :D


......someone has to test the waters. If I'm not mistaken, if they don't receive any legit complaints in that time frame they come off probation. I think
smiley-confused003.gif
.
 
Cleveland said:
Well I kind of need a new place to play :o
Maybe they will make me VIP on my first deposit since I'm giving them a chance to make me happy :D


......someone has to test the waters. If I'm not mistaken, if they don't receive any legit complaints in that time frame they come off probation. I think
smiley-confused003.gif
.
Click to expand...

:lolup: right after I wrote the above I saw this promotion:

"Deposit $250 or more while redeeming the above coupon code (WELCOME1000) and get INSTANT VIP STATUS and an EXTRA 100% ADDED TO YOUR INITIAL BONUS AMOUNT automatically… that’s 1,000%!"

***I'm not knocking them, just was funny to me***
 
bsilva028 said:
All withdrawal requests will be reviewed and approved, or denied, within 7 to 10 business days of your request. Your payment will be made within 10 to 14 business days after approval."
Click to expand...

So a week or more to be approved and up to 2 weeks to get paid. So if you look at the worst case scenario: you play and win and then wait the maximum 24 days, then you get an excuse or two that stalls you for a week, so then you decide to PAB....guess what? Their 30 day probation period has already passed.

30 days probation just isn't long enough IMO. Maybe 90 days. If they can go three months without complaints, then I'd say ok, let them out of the pit.

But personally with terms like that I'd probably never play there even if they weren't in the pit. I have a hard time waiting over a weekend for a cashout!
 
And what am I greeted with when I wake up but more spam from: Silveroak - enjoy your 25 spins :mad: It is 100% spam because I don't have an account here. Where did they snavel my email from?
 
These guys suck and are the reason I found Casinomeister in the first place. Took over a month for Slots Maddness to pay me back in August. I had to bug the crap out of them every few days for an update and kept getting the usual BS answers. After a few weeks they got sick of me and sent me to complain at Silver Oak.( I was always polite and said please and thank you) Then when they finally did pay they sent me a check when I specifically asked for a wire during the withdraw process and entered all the banking info.
When I asked why they sent a check instead of sending a wire, I got no response.
They spam me to death on a daily basis. I would never play again before i would deposit with these people.

happy hump day :D
 


more ridiculous than that is "we are proud to offer prompt payouts" (24 business days) lol
and if you do not login during 6 consecutive month, your money will be out, not refunded, it will be a donation that you make to them
 
bsilva028 said:
more ridiculous than that is "we are proud to offer prompt payouts" (24 business days) lol
and if you do not login during 6 consecutive month, your money will be out, not refunded, it will be a donation that you make to them
Click to expand...

That rule you can find in probably all casinos you play at. Maybe not that they keep it but they will in case they can't reach you...but first they will take a fee for x amounts of month.

What I am most afraid of if they get out of the pit is that all people that plays there, and yes they are many, will come here to complain about slow payments.
If they get out Bryan, you will need to have a big sign when people enter here that says 'Yes, they are slowpaying. No need to complain the first month':rolleyes:
You don't want Max to get hundreds of PAB's more every month because he have enough to do.
 
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