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Videoslots affiliate program now "predatory" at AGD

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Jan 28, 2016
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Not surprised really, affiliates been asking questions regarding deductions and the like for years and not had any answers, now they are rouge they answered some of them, too little too late I suspect.

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Rouge is a lovely shade of red Colin, I think you meant rogue:D
 
They were rogued by the look of things not per se because of the programme, but the lack of transparency and not answering questions from affiliates.

I noticed one particular person stoking the fire pretty good - and that person doesn't even promote them.

Though I have had some issues with my affiliate account, they were always quickly resolved. There is room for improvement, as always, but to rogue them, I am not sure it is the right action.
 
They removed key statistics from the affiliate backend (and despite saying they would be added back, still haven't), a move that is usually to hide things and the affiliate managers refused for years to provide breakdowns of deductions. There is absolutely no reason for an affiliate program to hide that sort of data, especially deposits, so in my view it was the right decision.
The casino is spot on, a few improvements could be made, but its pretty much perfect from a player perspective, but the affiliate side is a mess.
 
They removed key statistics from the affiliate backend (and despite saying they would be added back, still haven't), a move that is usually to hide things and the affiliate managers refused for years to provide breakdowns of deductions. There is absolutely no reason for an affiliate program to hide that sort of data, especially deposits, so in my view it was the right decision.
The casino is spot on, a few improvements could be made, but its pretty much perfect from a player perspective, but the affiliate side is a mess.

Compare to here.... affiliate schemes were rogued because of the actions rather than speculation which appears to be the case at AGD. I haven't seen one snippet of evidence that VS is ripping off affiliates over at AGD, just pure speculation with some shit stirring involved.
 
Compare to here.... affiliate schemes were rogued because of the actions rather than speculation which appears to be the case at AGD. I haven't seen one snippet of evidence that VS is ripping off affiliates over at AGD, just pure speculation with some shit stirring involved.

I don't think anyone has said they are ripping anyone off?

However, do you know what deductions are taken from your revenue? Do you even know how much your players have deposited this month? I know my commission is much lower through VS than it is through other programmes, what I don't know is why, as I can't see how much has been deposited and when I did contact them to ask, I got no reply. therefore they get promoted very rarely by me now, which is a shame considering how good the casino is :(
 
I agree that their website could be so much clearer in terms of earnings etc and I don't think anybody would disagree with that.

But to me to stick them in the rogue pit purely because of that is a little harsh. I would compare rogue to being dishonest and I have not seen any evidence of VS being dishonest with their affiliates here or elsewhere. All I see is complaints rather than evidence of dishonestly / ripping people off whatever you like to call it.

Casinos get put in the rogue pit here not based on speculation but because of actions by casinos. As far as I know, nothing gets rogued here because of hearsay or speculation.

Maybe AGD has different standards.
 

They removed the ability to see certain stats from the affiliate backend, thats an action. I think it was partly that, and partly the refusal to answer any questions that did it though.
I don't think a casino should have to rip people off to be in a rogue pit, plus, and I'm not at all saying they are, but if you can't see the vital stats, how could anyone show proof they had been ripped off? For all you know you could have had £1000000 deposited and lost this month, yet your earnings could be showing as £50, how can you possibly know if you have been paid correctly, or be able to prove otherwise?
 
They removed the ability to see certain stats from the affiliate backend, thats an action. I think it was partly that, and partly the refusal to answer any questions that did it though.
I don't think a casino should have to rip people off to be in a rogue pit, plus, and I'm not at all saying they are, but if you can't see the vital stats, how could anyone show proof they had been ripped off? For all you know you could have had £1000000 deposited and lost this month, yet your earnings could be showing as £50, how can you possibly know if you have been paid correctly, or be able to prove otherwise?

Or disprove it of course.

Unless I see some evidence of them purposely lowering earnings for their affiliates (the crux of the matter going by that topic over at AGD because that is what they are effectively being accused off) I will continue working with them.

It is based on an element of trust.

Have you spoken to Alison at all? Perhaps she can put your mind at ease.
 
Or disprove it of course.

Unless I see some evidence of them purposely lowering earnings for their affiliates (the crux of the matter going by that topic over at AGD because that is what they are effectively being accused off) I will continue working with them.

It is based on an element of trust.

Have you spoken to Alison at all? Perhaps she can put your mind at ease.

I think you're missing the point, it is impossible to be able to prove anything, one way or another, if they refuse to give affiliates data that pretty much every other affiliate program gives without question. People are asking for transparency, videoslots refuse. That is going to raise suspicions, regardless of how much trust is there. How many programs do you promote that don't show deposits? For me, its one, videoslots. From the figures that have been posted recently over there, the deductions are huge and I won't be pushing them much at all because of that, and if I'm being honest, I can see why they kept them a secret! I can also see why super affiliates don't push them that much, as, unless they are on a bespoke deal, it wouldn't be worth it. Be honest, did you realise so much of the net revenue was removed when you first started promoting them, as it doesn't state figures in the T&C's and the affiliate managers wouldn't tell you either.

I had already stopped pushing them before this happened, quite some time ago in fact, I still get odd customers signing up but the fact is I've made nothing from around 100 customers, I wouldn't expect to make too much from such a small amount, but would certainly expect it to be higher than it is. Thats something that I see repeated time and time again by other, much larger affiliates. It doesn't mean they are dodgy, just that the fees they charge are much higher than anywhere else. Unfortunately, thats something you can't possibly know until you have promoted them for a while, as they refuse to tell you what the fees are.
 

But how does that make them rogue? A not so good paying affiliate scheme perhaps but that doesn't make it a rogue one.

That is the issue that I am having with AGD.

The term rogue is more often than not associated with dodgy practices. If they do have such practices, I want to see some evidence of that.

I have in excess of 100 players and I only once haven't had a commission payment. Could the commission I made be higher elsewhere? Who knows. Would I get the same number of players signing up elsewhere? Would they deposit the same amount elsewhere?
 

We are going to differ on this I think :)
Personally I think if a program hides vital statistics then there is cause for concern. If the reps refuse to answer simple questions, theres cause for concern. For them to refuse to tell affiliates what exactly is being taken off the commission, especially when it is such a large amount, then I think thats dodgy.
I can't answer your last questions, apart from would you get more elsewhere. If you had the same amount of players, losing the same amount of money, then yes, you most certainly would. Which wouldn't be a problem, IF you knew how high the costs were when you signed up, or at least, if you asked, you were told.

I've just had a quick look through the affiliate page again, this doesn't make sense either

On a CPA commission plan you will earn a fixed amount of cash on each new player you send who makes their first deposit. As you can see on the table below, sending 10 players during one full month will make you a profit of €625.

Number of new players per calendar month: CPA payment for each money player:
1 - 5 € 50
6 - 10 € 75

10 x 75 doesn't equal 625 :confused:
 
Has anyone bothered to contact the casino rep here? It would probably help if we had word from the source on what exactly is going on. The thread you are referring to is rather inactive, and from what I know not much is amiss. But once we get the casino reps to participate here, we can find out. Please bear in mind that most of Europe was off for the past four days.
 
Has anyone bothered to contact the casino rep here? It would probably help if we had word from the source on what exactly is going on. The thread you are referring to is rather inactive, and from what I know not much is amiss. But once we get the casino reps to participate here, we can find out. Please bear in mind that most of Europe was off for the past four days.
The issues being discussed have been going on for 20 months - not just the last 4 days.
I have personally repeatedly asked the reps about this (and even the CEO at your party in Feb) and affs have just been continuously fobbed off with "we will change - but we can't say when".

Everything Colin has said above is totally spot on.
In essence Videoslots have a GREAT casino, but an extremely poor affiliate system, which has been DOWNGRADED twice in the last 20 months.
Affiliates now basically haven't got a clue what is going on with their stats.

KK
 
Hi all,

We got a request on affiliate guard forum that we should be more transparent on our fees and this is something we did implement in our roadmap. We didn’t implement this quick enough and our communication in the thread wasn’t the best. We will still aim to get our status back there and we will have this report live on our affiliate site in May or June.

I wish to point out that any affiliates can request this data over email until then.


This is a list of different fees on our revenue share program and we don’t have any fees on our CPA program.

Game provider fees: 6-18% depending on game providers.

Casino bonuses: This is our Freespins, Deposit bonuses, Free cash, Race winnings and Cashback

Admin fee 25%: This is our external cost to run the business.

Jackpot fees, these are the contributions to the local and global jackpots. Its set by the game provider. It can be 1% - 12%.

Regulator taxes. It depends what countries you are promoting. UK 15%, DE 19%, and AT 40%.

Bank fees. These are deposit and withdrawal cost these range from 1 – 9.5% depending on methods.


We do give a lot back to the players in bonuses, and we do get a lot of complaints regarding this, but our focus is our players. Any affiliates that thinks we have too high fees can always move to CPA deals.

Br,

Daniel
 

And how does one do this?
I saw straight away that rev share would be almost impossible to make money from unless Richard Branson joined through my link and developed a severe gambling problem overnight.
 
Hello Dunover.

The easiest way would be to change it on your affiliate account or get in touch with your affiliate manager, and they can help you. Alternatively, you can send me a private message and I will help you out.

Best regards,
Daniel.
 
And how does it pay as 10 customers at 75 euro doesn't not equal 625 euro as you state on your affiliate page.

Hi Colinsunderland,


Our commission plan is that you get for the first 1-5 players €50 CPA and then for player 6-10 €75 CPA. This will generate €625 in total for 10 players.

You can read about it here:
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Br,

Daniel
 

Thats not what it says at all.

If I send you 20 new players, it clearly says number of new players 11-20 CPA payment per player €100

Where does it state but you only get 50 for the first 5, 75 for numbers 6-10 then 100 from 11-20?
 
Thats not what it says at all.

If I send you 20 new players, it clearly says number of new players 11-20 CPA payment per player €100

Where does it state but you only get 50 for the first 5, 75 for numbers 6-10 then 100 from 11-20?

Hi colinsunderland,

We have written an example on our affiliate page.

affiliatecpaprogram.webp


Br,

Daniel
 
Number of new players per calendar month:

If I send you 10 players then I fall in the 6-10 bracket

CPA payment for each money player: € 75

I would expect to be paid for EACH player at €75, as you state.

You need to work on your wording if you actually mean for the first 5 you get 50, regardless of how many players you send, as thats not how it reads at all.
 
Thats not what it says at all.

If I send you 20 new players, it clearly says number of new players 11-20 CPA payment per player €100

Where does it state but you only get 50 for the first 5, 75 for numbers 6-10 then 100 from 11-20?

Hi Colinsunderland,


Its written: "As you can see on the table below, sending 10 players during one full month will make you a profit of €625."


Br,

Daniel
 

If I send you 10 players in a month then I fall into the 6-10 bracket, yes?
It says 'CPA payment for each money player: €75'
It doesn't say 'CPA payment for some of the money players: €75'

How about if I send you 20 players, falling into the 11-20 players, would I then get €2000, as thats €100 each and it doesn't say anywhere any different.

Your wording is confusing and incorrect, thats all I'm pointing out, even interlog who has defended you on here agrees with that. It would take 5 minutes to correct it, but then I suppose less affiliates would sign up. If you weren't trying to confuse people you would be happy to have an error pointed out and correct it.
 

I have just checked out the VS affiliate terms so ignore my question about how to change to CPA. You simply select the revenue plan you want when creating banners or links..:o:o

As for this argument, Interlog is Dutch as we know so may not be definitive on the English used in his reading of it. You say it reads one way, I have to be honest here and say that it read to me, (just as the rev share terms do) as different amounts for different bands of players, i.e. one value for the first 5, then a higher value for 6-10 and so-on. Pretty much how tax bands work here in the UK isn't it? Pay 20% for 11-34,000 then 40% for 34001+ but just because you exceed 34k doesn't mean the 11-34k now becomes 40% !!

If you think about it, it would be stupid as affies having 9 players would be breaking all sorts of rules to get the tenth IF as you read it that would mean the first 5 also becoming a higher rate thus effectively getting paid a silly amount for that tenth player.

The rev share and CPA figures do read to me as separately scaled figures for certain bands/quantities. :thumbsup:
 

To be fair though, you can look at it as if affiliates needed one or two more players to get to the next band, they would promote them more. For example, if I had 5 players a few days before the end of month, and one more would get me an extra 200 euro I can say 100% I would move them to the top of the page for the rest of that month. Nothing dodgy about that, just an incentive to get those extra player(s) needed to get the extra payment.

You are reading rev share as the same, which is fair enough as it is written the same, but surely that can't be right? Not withstanding the fact you have no idea what each player's percentage is at the moment, it would mean you could have 200 active players, and as an example, numbers 7 22 23 24 31 37 49 would be on 25%, 12 27 28 29 35 72 78 79 could be 30%, and so on, and that would obviously be ongoing.

I don't see anything next to my players to say what percentage they are on, just Default - Revenue Share ( Revenue ) which could be anywhere from 25% - 45% :confused:

Perhaps Dan could confirm if the rev share is worked out the same, and if the 45% (as an example) is carried on for the life of the player, even if you only got say 1 NDP the next couple of months.

Most aff scheme I know of increase the commission for all players once you hit a target, Sky for example, 5% unless you hit 6+ NDP in a month, then it goes up to 25%, on all players, not just the ones from 6+. Admittedly I don't do CPA as a rule so can't really comment on that side of it, but if the way you read it is how its normally done, then my apologies to Dan, but i still think the wording could be better.

I read it as 'if' you hit a target we will reward you with higher payments. If I go for stock and its priced up at say £1 each for 50+, 90p for 100+, 80p for 250+, if I buy 250 I don't pay £1 for the first 50, 90p for the next 50 etc, I pay 80p for the full 250.
 

That is a good point though.
 
Hi Colinsunderland,

Our Revenue Share program works differently compared to our CPA. You get the percentage you reach for the specific month on all your players that has been active that month regardless of when they signed up. I do agree that this could be explained better on the partner page and I have forward the feedback to the affiliate department.

Regarding the reporting, we are making a new breakdown report that will include everything you need to see your exact earnings. Will be available in May or June.

Thank you for giving us all this great feedback. We understand that our affiliate program is not the best today, but with all this great feedback we will definitely have the information on how to become better!

Br,

Daniel
 

So even though the tables are presented in the exact same way, they actually mean different things. I'm sorry but I still say the way it is written is clear as mud. Its clear from this thread affiliates are confused by it.
 
So even though the tables are presented in the exact same way, they actually mean different things. I'm sorry but I still say the way it is written is clear as mud. Its clear from this thread affiliates are confused by it.

Hi colinsunderland,

As I mentioned in my post, I agree with you that the Revenue share program can be explained better. The affiliate team already made an update regarding that to the site.

Br,

Daniel
 
Just a little update on the situation at AGD - Videoslots has today been moved from Rogue to Predatory.
The moderators there (including myself) decided calling them rogue over this was a little too harsh.

If the promised changes to the reporting system (including the full transparency affiliates are asking for) are forthcoming, I have no doubt they will be moved back to the "Certified" section.

KK
 
Just a little update on the situation at AGD - Videoslots has today been moved from Rogue to Predatory.
The moderators there (including myself) decided calling them rogue over this was a little too harsh.

If the promised changes to the reporting system (including the full transparency affiliates are asking for) are forthcoming, I have no doubt they will be moved back to the "Certified" section.

KK

Yes, calling it rogue was indeed a little harsh in my opinion, as I voiced throughout this topic.

The programme can be so much better, but rogue it isn't unless something is proven.
 
Hi all, as KK has mentioned we have changed the rogue status to predatory at AGD. We are working really close with the team over at VD to make positive changes that are affiliate friendly.
As Miles has stated before none of the stats not showing were intentional and they are doing their best to rectify this situation. I think the thread title was already changed if not please post a link so I can go edit it.

Cheers!
 
Has anyone received their Videoslots affy payment in respect of May yet?

All the affies on here and no reply? Either they haven't earned anything or haven't got theirs either? :confused:

help. someone. please.
 
Hello Dunover.

I believe it should have been sorted, but I need to verify it. I will send you a message as soon as I received confirmation tomorrow.

Best regards,
Daniel.
 
Hello Dunover.

I believe it should have been sorted, but I need to verify it. I will send you a message as soon as I received confirmation tomorrow.

Best regards,
Daniel.

Thanks, I'm not really bothered by the piddling bit I'm owed, more interested in what's gone wrong and why. Also why 25 quid seems to have disappeared from what was outstanding from the period up to 31 May and due to be processed and paid this month?

Thanks for helping, anyway. :thumbsup:
 
All the affies on here and no reply? Either they haven't earned anything or haven't got theirs either? :confused:
help. someone. please.
a) Didn't see this thread until Friday morning (i.e. now)
b) My May figure was negative - so nothing due.
WHY my May figure was negative is anyone's guess, as with their terrible reporting system I haven't got a clue what is going on... :(

KK
 
I've just received a e-mail saying my payment has been processed, but why nearly 25 quid has been skimmed off of the amount that was showing for a week after the close of May's commission period I have no idea. :confused:

KK is right, it's impossible to fathom the workings of the VS affy programme. :(
 
Just a little update on the situation at AGD - Videoslots has today been moved from Rogue to Predatory.
The moderators there (including myself) decided calling them rogue over this was a little too harsh.

If the promised changes to the reporting system (including the full transparency affiliates are asking for) are forthcoming, I have no doubt they will be moved back to the "Certified" section.

KK
Hi, affiliates are still being shaved (you receive 12% or less with a 45% deal). They also won't pay you at all unless you invite quite a few players. Then will pay you for a few months and stop again. This is crazy since it is happening even for affiliates who have thousands in their balance.
 
Hi, affiliates are still being shaved (you receive 12% or less with a 45% deal). They also won't pay you at all unless you invite quite a few players. Then will pay you for a few months and stop again. This is crazy since it is happening even for affiliates who have thousands in their balance.
Yes, this is exactly the situation I am now in.
I worked very hard for years to send them as many players as I could for my supposed "lifetime deal" - and they got WAY more referrals than any other UK facing casino that I listed.
However, times and the market have changed dramatically in the last 5 years and I struggle to get any new players anywhere these days.
But I still have a lot of active players at VS, depositing £10-20K per month (a bit less these days) and for that I now get £0 instead of £500-£600 because I just can't send new players :(
It really sucks.

KK
 


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