Videoslots complaints

[Dgbailey96]

Can some tag the forum member for Videoslots?

Can’t remember their name, mr wild or something I think? Yet further regular issues with Videoslots and a snails approach to resolve....

Don’t know why I deposit 10s of thousands of £s here,

Is it time for a new casino?

@teamvideoslot

See Related Threads:

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• Videoslots full review

 

[Jono777]

Mr Wild helps out when he can but he is not their official rep.

You need to send your issue to @Team.Videoslots

 

[Dgbailey96]

thanks mate

 

[ReactZzHDx]

Worse casino ever, they are scammers and they don't follow UKGC guidelines, I have proof of everything. and there customer service is useless, god knows what they get paid for

 

[samdog21]

SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers

 

[dionysus]

SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers

ya, been weird
let me play tournies, today a blank slots screen.
Weirdly, my ecashout from Friday (approved) still hasnt hit my bank acct which normally woud be 12 hrs.

 

[samdog21]

ya, been weird















let me play tournies, today a blank slots screen.















Weirdly, my ecashout from Friday (approved) still hasnt hit my bank acct which normally woud be 12 hrsI.IT'S

 

[samdog21]

TOTALLY WRONG, I WILL FILE A PAB IF NEED BE, FOR THE POINT OF IT, TOTALLY WRONG NO COMINICATION.

 

[paul7388]

TOTALLY WRONG, I WILL FILE A PAB IF NEED BE, FOR THE POINT OF IT, TOTALLY WRONG NO COMINICATION.

Maybe there has been no COMINICATION with you.

But they did communicate what was happening.

Hi @dionysus and All,

Thank you for your patience.

As you may be aware, on 4 April 2022 the province of Ontario launched its regulated online market. Videoslots is currently in the process of obtaining approval to offer its services in Ontario. Until such approval is received, you will be unable to play. You can however log in and withdraw any balance you have on your account.

We apologise for the inconvenience and will update you once we have received the necessary approval allowing us to recommence our service to you.

Kind regards!
Team Videoslots.

Hi everyone and thank you.

I have now addressed the Ontario situation in our Battle of Slots thread:

As you may be aware, on 4 April 2022 the province of Ontario launched its regulated online market. Videoslots is currently in the process of obtaining approval to offer its services in Ontario. Until such approval is received, you will be unable to play. You can however log in and withdraw any balance you have on your account.

I will keep you updated.

Kind regards,
Team Videoslots!

So if you think filing a PAB will magically move you to a location where you can play give it a shot.

 

[Jono777]

Went to live help earlier about some missing free spins, think it was 10 on Starburst

"HEY WHERE ARE MY 10 FREE SPINS" I said

"one moment, while we check" they replied

couple of minutes later

"Thanks for holding, your 5 free spins are now in your account"

"NO, NO, NO THERE IS SUPPOSED TO BE 10 NOT 5" I responded

"That's what you get for shouting, Have a nice day ahead"

 

[goatwack]

ACTUALLY, THIS CAPS THING ISN'T SO BAD ONCE YOU GET USED TO IT. IN FACT I QUITE LIKE IT

 

[dionysus]

ACTUALLY, THIS CAPS THING ISN'T SO BAD ONCE YOU GET USED TO IT. IN FACT I QUITE LIKE IT

yes, but I'm pretty sure you were allowed to remove it once you got home

 

[goatwack]

yes, but I'm pretty sure you were allowed to remove it once you got home

View attachment 166697

IT'S NOT MY FAULT I'M A DUNCE. MY MUM SAID I WAS SPECIAL

 

[samdog21]

Maybe there has been no COMINICATION with you.































But they did communicate what was happening.















































































So if yo think filing a PAB will magically move you to a locatio where you can play givWell e it a shot.

 

[samdog21]

Maybe there has been no COMINICATION with you.

But they did communicate what was happening.




So if you think filing a PAB will magically move you to a location where you can play give it a shot.

 

[samdog21]

Maybe there has been no COMINICATION with you.

But they did communicate what was happening.




So if you think filing a PAB will magically move you to a location where you can play give it a shot.

 

[goatwack]

I'm writing all these quotes down, they're life- affirming

 

[samdog21]

Well I have been playing so I guess iam special, if you think that's comminction, I want what you're on, then I be good to lmfao.

 

[Jono777]

Wow - I thought I had the odd anger issues!

 

[snorky510238]

What I have noticed at Videoslots is that I am getting less game time for my deposits and way less withdrawals than 12 months ago.

I am not playing games advertised at a lower rtp either. Every game I play just seems dead. Nowhere near the site it used to be and a sign of the way online gambling seems to be heading for UK players.

 

[The Dude]

Can some tag the forum member for Videoslots?

Can’t remember their name, mr wild or something I think? Yet further regular issues with Videoslots and a snails approach to resolve....

Don’t know why I deposit 10s of thousands of £s here,

Is it time for a new casino?

@teamvideoslot

I didn't know it was that difficult to find the Accredited Casinos rep members. It's two clicks away on every page of this forum. You just need to look. Don't be that kind of lazy member.
Accredited Casino Reps

Worse casino ever, they are scammers and they don't follow UKGC guidelines, I have proof of everything. and there customer service is useless, god knows what they get paid for

This is not one of those forums where you can just post and make these claims. If you are accusing them of this, you need to state your case. We have policies on these sort of posts. Please read the rules about posting complaints.
Again - two clicks away from every page.
Forum Rules

SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers

Why the aggressive attitude? They are in the process of getting licensed in Ontario - and this has been posted earlier as Paul has pointed out.

 

[samdog21]

Well video slots who I forgot allready, betrivers holy wow , 5 k in 2 days withdrawal, via etransfer 30 min, like wow, trusty, never seen anything like it, being from Ontario, amazing, by by olg.

 

[samdog21]

What a beautiful thing 30 minutes in my account,

 

[Eagle123]

Worse casino ever, they are scammers and they don't follow UKGC guidelines, I have proof of everything. and there customer service is useless, god knows what they get paid for

I have done my best to resolve deposit issues with staff, and they can't find proof even though the bank sends confirmation e-mails. I sent a copy of the confirmation email. Still, staff says there is no record of the deposit even though it was automatically deposited into Vidoeslots account, BUT they have no proof, and staff is at a loss to find out if there was a deposit. Now they are angry and treating me like I am lying. The videoslots staff is not helpful at all. Deposit at your own risk. It might go into your account, might not. If it does not, there is no recourse.

 

[Lemon]

For balance - I've been playing at Videoslots for 6 or 7 years and have never had any problems with them whatsoever. Can't speak highly enough of them ?

 

[Team.Videoslots]

I have done my best to resolve deposit issues with staff, and they can't find proof even though the bank sends confirmation e-mails. I sent a copy of the confirmation email. Still, staff says there is no record of the deposit even though it was automatically deposited into Vidoeslots account, BUT they have no proof, and staff is at a loss to find out if there was a deposit. Now they are angry and treating me like I am lying. The videoslots staff is not helpful at all. Deposit at your own risk. It might go into your account, might not. If it does not, there is no recourse.

Hi there,

Thank you for raising this to our attention.

We would like to look further into this for you, kindly contact our support team via email: [email protected] with more information about your deposit issues, and we will do our best to have this thoroughly investigated for you.

We are very sorry for this inconvenience and thank you for your patience.

Kind regards,
Team Videoslots

 

[Team.Videoslots]

I have done my best to resolve deposit issues with staff, and they can't find proof even though the bank sends confirmation e-mails. I sent a copy of the confirmation email. Still, staff says there is no record of the deposit even though it was automatically deposited into Vidoeslots account, BUT they have no proof, and staff is at a loss to find out if there was a deposit. Now they are angry and treating me like I am lying. The videoslots staff is not helpful at all. Deposit at your own risk. It might go into your account, might not. If it does not, there is no recourse.

Hi there,

Thankyou for raising this to our attention.

We apologize for any inconvenience, and encourage you to contact us via email at [email protected], so we may thoroughly further investigate your deposit issues.

We look forward to resolving this for you!

Kind regards,
Team Videoslots

 

[hubbadubbadingdong]

SO LIKE, iam from Ontario and looks to me that video slots is slowly but surely eliminating Ontario from playing there, can't see the slots section, some people got an email saying they can't play their anymore, I never got an email,i played 500$ freeroll Dracula this morning, now won't even let you deposit .Video slots boy if this is the way you deal with shit, you are truly trash no communication, I have played there since 2017, loyal customer, you should be ashamed of yourself, who you think you are, your going down. Loosers

I am having an issue using MC, I was able to deposit using Flexepin vouchers - but they cost a bit in fees to buy; and I have asked them to come to the table with that - first if they kept saying it was my card or my set up; after a few days they have admitted they have an issue in payments. But we will see if @Team.Videoslots / @Mr Wild will show some good will on this matter as i’ve paid a bunch in fees to play at their site….

 

[Eagle123]

Hi there,

Thank you for raising this to our attention.

We would like to look further into this for you, kindly contact our support team via email: [email protected] with more information about your deposit issues, and we will do our best to have this thoroughly investigated for you.

We are very sorry for this inconvenience and thank you for your patience.

Kind regards,
Team Videoslots

I appreciate your support. I have contacted support, and they cannot find my deposits. I have gone through the chat. I have e-mailed videoslots. I showed proof of my deposit. I have sent copies of my bank statements. I have tried. There is a problem with some deposits not going into players' accounts and not being "found." One of the support on chat said my payment was probably lost for good. I hope this is not true.

 

[snorky510238]

Videoslots has regressed dramatically over the past 2 years or so. From hero to zero in my view. Absolute hole of a place nowadays in my experience.