Poker Complaint What happend Betsafe ? No more trustworthy ?

[upaymybills]

Hi guys,

One of my poker friends wich I know him perssonaly tried recently to verify his acount with Betfase after he had some good runs in small buy-ins mtt and won a total of 700 euros so he wanted to cashout a part.

He sent them the following documents : ID photo , moneybookers card photo front/back and a letter from moneybookers , no older then 3 months were you can clearly see that is same adress as on his ID and the answer from Betsafe risk departement wass the following : Our Risk department has made decision to Permanently close your account and we won't be able to help you. This decision is final.

I've personally tried to get in contact with a Betsafe manager and kindly ask them to review the situation of this player because here is a misunderstanding but with no succes.Mr Patrick Klimmer ( Betsafe Head Manager ) wass verry rude and recommanded me I shouldnt write him anymore about this because it wass confirmed and I taked few minutes from his precious time talking about my friend and accord to his words is a " criminal "

Skype chat :

Quote:
3/22/2013 2:53:26 PM] Patryk KLIMER: You friend have provided fake documents
[3/22/2013 2:53:30 PM] Patryk KLIMER: End of story
[3/22/2013 2:57:53 PM] criclevit.mihail: can't be , i've seen those documents
[3/22/2013 2:58:10 PM] Patryk KLIMER: it is confirmed
[3/22/2013 2:58:44 PM] Patryk KLIMER: end of conversation
[3/22/2013 2:58:56 PM] Patryk KLIMER: you know what you should know
[3/22/2013 2:59:00 PM] criclevit.mihail: no tbh
[3/22/2013 2:59:12 PM] Patryk KLIMER: dont take my time anymore with criminals
[3/22/2013 2:59:45 PM] criclevit.mihail: you are wrong my friend
[3/22/2013 3:00:05 PM] criclevit.mihail: he can get legal authorization
[3/22/2013 3:00:05 PM] Patryk KLIMER: dude seriously
[3/22/2013 3:00:12 PM] Patryk KLIMER: dont write anymore
I would attach here same documents wich wass sent and accepted by Fulltilt and WilliamHill but wass rejected by Betsafe because according to them are fake and his 700 euro frozen.

1. Photo of ID card
Old Attachment (Invalid)


3. Front Card Photo
Old Attachment (Invalid)


4. Back Card Photo
Old Attachment (Invalid)


5. Photo of moneybookers letter , recently received among with moneybookers card

( see next post )




6.Photo of him with his ID in right hand :


( see next post )



7.Photo of him holding his moneybookers card :


( see next post )



Photo 6 , 7 wass made at my request.So , I would like to know how Betsafe risk departement jumped at the conclusion that those documents are fake and refuse to verify his acount and accept his withdraw request.

As you can clearly see , Betsafe bassicaly locked without have a good reason and frozed 700 euros from him , they got no proofs to sustain their actions.

Any help , advices about what we can do to solve this heavy abuse is welcome.I wrote this topic in his name because he got no acount on here and his english is verry verry poor.

 

[upaymybills]

5. Photo of moneybookers letter , recently received among with moneybookers card

Old Attachment (Invalid)

6.Photo of him with his ID in right hand :


Old Attachment (Invalid)


7.Photo of him holding his moneybookers card :


Old Attachment (Invalid)

 

[dionysus]

From what I saw the rep WAS rather rude and/or curt; however, I'd be curious what parts of chat AREN'T included.
Anyway, I'm surprised the mngr even spoke to you about another's acct, let alone tag him a criminal; pretty heavy accusation.

 

[upaymybills]

From what I saw the rep WAS rather rude and/or curt; however, I'd be curious what parts of chat AREN'T included.
Anyway, I'm surprised the mngr even spoke to you about another's acct, let alone tag him a criminal; pretty heavy accusation.

The only part from the chat were i cut it off it wass when I related him the problem.I thougt if my post would be verry verry long not many people would read it.Anyway I would sent a link to Mr Klimer to offer his right to defend my accusations and proove to you that what I wrote earlier is fantasy.

The manager spoked with me about his acount because im connected with a eastern european affiliate.

 

[lnspin]

Please supply a blood sample for DNA analysis. Thank you..

Only thing i can think of was how did he deposit ? Was it a fraud deposit or a deposit from a stole credit card.?

 

[upaymybills]

Please supply a blood sample for DNA analysis. Thank you..

Only thing i can think of was how did he deposit ? Was it a fraud deposit or a deposit from a stole credit card.?

He didnt maked any deposit.The money wass build from freerolls then he won over severall mtt this amount.He tried to verify his acount , then deposit and try to cashout a part of his winnings , but they suspend his acount because he provided fake documents as Mr Klimer suggested.

Here is the last chat he had with live chat operator from Betsafe and since then they refuse to answer at his e-mails.

Guntars: Hi, my name is Guntars.
Daniel Iovan: hello
Daniel Iovan: my name is Iovan Ionut Daniel
Daniel Iovan: Dear Daniel Iovan
Your betsafe account is [email protected]
A document you have submitted for verification: Proof of ID , has not been approved.
The reason given for this is : The Photo ID you have provided could not be fully verified.
Please upload a corrected version of this document. If you have any questions, please contact us. Our contact details are available on the Contact Us of our website.
Best Regards
Betsafe
Daniel Iovan: ????????????!!!!!!!!!!!!!!! Lol
Daniel Iovan: sorry no speak good english
Daniel Iovan: What documents are required
Daniel Iovan: ?
Guntars: One moment please.
Daniel Iovan: ok
Guntars: Risk department is still checking your account. Please hold on.
Daniel Iovan: ?
Daniel Iovan: i do not understand
Daniel Iovan: Attach File-> send you documents ?
Guntars: Our Risk department has made decision to Permanently close your account and we won't be able to help you. This decision is final.
Daniel Iovan: what ?!!!!!
Daniel Iovan: why ??
Guntars: 2.13
Betsafe reserves the right to close down existing accounts without explanation. In this event, or in the event of an account closure by the User, the full balance will be paid out unless any fraudulent behaviour is suspected. Betsafe also reserves the right to report to the appropriate authorities, if any User is involved in any form of suspected fraudulent behaviour.
Daniel Iovan: Well I will send the documents you seek dumineavoastra
Daniel Iovan: extras cont ?
Daniel Iovan: plss no exit account
Guntars: Unfortunately there is nothing that we can do to reopen your account. There is no need for further copies or contacts.
Daniel Iovan: :

 

[Mouche12]

Your friend can use the Pitch A Bitch service at this forum. Good luck! This is the link: Link Outdated / Removed

Once he submits a PAB, please note that this matter cannot be further discussed in the forum.

 

[vinylweatherman]

The documents don't look fake at all, and I am looking at what the casino sees, an image file, not the actual documents themselves.

It would appear you have been lied to about the true reason for non payment, it has nothing to do with the documents, hence they are not interested in all this proof, nor even the offer to have them notarised.

They could have evidence that your friend isn't the one playing, and is merely allowing his ID to be used by another. This could be where the "he is a criminal" comes from.

The casino also seem to have shared some personal information about your friend's account, including the potentially libellous statement that he is a criminal. If your friend gave them permission to do this, fine, if not, very questionable (there is another heated debate on what casinos are prepared to share with "fourth parties" about a case).

The best way forward is a PAB. Even though your friend's English is poor, yours is good enough to be able to help him fill in the PAB form and understand the PAB guide.

If you are going to try a PAB, neither you nor your friend should discuss this further in public.

Incidentally, you have exposed your friend's full name and address in the forum, arguably more of a security risk than the information you have blanked out. You can remove these images from within your profile settings even if you can no longer edit those posts, or you could ask a moderator to remove the images and just describe what you posted.

He should also remove that sticker from his Skrill card as it can appear suspicious if present on an image sent to a casino that is already questioning the legitimacy of an account.

 

[Sovietsky]

T

Incidentally, you have exposed your friend's full name and address in the forum, arguably more of a security risk than the information you have blanked out. You can remove these images from within your profile settings even if you can no longer edit those posts, or you could ask a moderator to remove the images and just describe what you posted.

He should also remove that sticker from his Skrill card as it can appear suspicious if present on an image sent to a casino that is already questioning the legitimacy of an account.

Totally agree!

Posting IDs and Skrill info on a forum is not a good idea.

 

[Nifty29]

Something ain't right.

Why on earth would you post SOMEONE ELSE'S personal ID in a public forum? Its totally irresponsible and you've probably provided sdocument experts" here say that they're "good to go".raudsters with an easy ID scam opportunity.

You can't submit a PAB on your friends behalf. He has to be the one to do it, although you can of course assist.

In my experience, players who go to such extreme lengths as you have are trying to divert attention away from the REAL reason for the non-payment and blackmail the casino in public. Of course, it may be 100% legit, but it is extremely rare for 100% legit cases to have to go to this extreme.

I'm also suspicious of newbs posting "for their friend". I hope the actual player isn't you.

Forget "libel" or any other legal nonsense, and whether any "document experts" here say that they're "good to go". If the casino won't accept them, the word of one of these self-certified "experts" doesn't amount to a hill of beans.

 

[vinylweatherman]

Something ain't right.

Why on earth would you post SOMEONE ELSE'S personal ID in a public forum? Its totally irresponsible and you've probably provided sdocument experts" here say that they're "good to go".raudsters with an easy ID scam opportunity.

You can't submit a PAB on your friends behalf. He has to be the one to do it, although you can of course assist.

In my experience, players who go to such extreme lengths as you have are trying to divert attention away from the REAL reason for the non-payment and blackmail the casino in public. Of course, it may be 100% legit, but it is extremely rare for 100% legit cases to have to go to this extreme.

I'm also suspicious of newbs posting "for their friend". I hope the actual player isn't you.

Forget "libel" or any other legal nonsense, and whether any "document experts" here say that they're "good to go". If the casino won't accept them, the word of one of these self-certified "experts" doesn't amount to a hill of beans.

The are "good to go" in the sense that they have been well prepared, show some background around the ID card etc, all the things a player needs to do in order to make their documents easy to verify. Taken on their own, the pictures look like they have been taken of genuine documents, and each one is consistent with the other in name, address, etc.

This can only mean this has nothing to do with the validity of the documents themselves. This leaves the misuse of genuine documents by another party in order to gain a free chip. Of note is that despite his poor English, Skrill wrote to your friend in English, so surely he would be unable to understand the letter, which contains important instruction. I am sure Skrill, like Neteller, offer support in a number of languages, so maybe your friend was OK with his English when applying for, and operating, his Skrill account, but his skills have now deserted him.

It is also possible that your friend's "excellent English" during his interaction with the poker software, and sudden attack of "poor English" now, is what has made the operator suspicious.

If I were a betting man, I would not bet against Nifty on this one.

 

[upaymybills]

As I mentioned before , I'm somehow connected with a affiliate and this is how I got in contact with Betsafe Manager.I don't have any reason to lie , all what I wrote here is what it wass told to me from bouth parts , player and manager.

What it looks suspicious for me it's this.Why they would suspend his acount based on documents he sent and accusing him that are fake ? Can't be real.At least manager should provide a propper explanantion.

I would ask him to open a acount on casinomeister and open PIB.Thanks for all advices !

P.S can a mod remove those images from this thread ?

 

[vinylweatherman]

As I mentioned before , I'm somehow connected with a affiliate and this is how I got in contact with Betsafe Manager.I don't have any reason to lie , all what I wrote here is what it wass told to me from bouth parts , player and manager.

What it looks suspicious for me it's this.Why they would suspend his acount based on documents he sent and accusing him that are fake ? Can't be real.At least manager should provide a propper explanantion.

I would ask him to open a acount on casinomeister and open PIB.Thanks for all advices !

P.S can a mod remove those images from this thread ?

Please define "somehow".

You are not the affiliate, merely "somehow connected", yet you were able to get the casino manager to share such detail about your friend's account

I can understand the affiliate your friend signed up through being able to get this level of contact with casino management regarding this account, but you

It is not all that common either for casino management to discuss a player's account "with their friend".

Something just isn't right here, and now we have an affiliate in the equation.

 

[upaymybills]

Please define "somehow".

You are not the affiliate, merely "somehow connected", yet you were able to get the casino manager to share such detail about your friend's account

I can understand the affiliate your friend signed up through being able to get this level of contact with casino management regarding this account, but you

It is not all that common either for casino management to discuss a player's account "with their friend".

Something just isn't right here, and now we have an affiliate in the equation.

His sites wass under my management for around 6 months , this way I got all his contacts/affiliate deals.I'm still working with them as a super moderateur on his forum.

 

[Simmo!]

Admin note: I removed the ID images for security and because the pictures are of a 3rd party.

 

[upaymybills]

Just a small update : Mr Klimer ain't Head Manager on Betsafe , he's key acount manager.My fault , just received this information.

 

[vinylweatherman]

Just a small update : Mr Klimer ain't Head Manager on Betsafe , he's key acount manager.My fault , just received this information.

Still pretty high up in the organisation.

Did your friend happen to join through this same affiliate site?

How close a friend is he? Not sure I would let any of my friends just walk off with images of my documents and post them in a forum in a language I don't understand.

 

[upaymybills]

Still pretty high up in the organisation.

Did your friend happen to join through this same affiliate site?

How close a friend is he? Not sure I would let any of my friends just walk off with images of my documents and post them in a forum in a language I don't understand.

Might be same affiliate , no ideea.

He isn't a close friend , just a poker guy I know for few months and he wass more like desperate because he didn't had any ideea what he could in this situation and 700 euros is like 3 months basic salary in Romania , so you can understand now why.

 

[vinylweatherman]

Might be same affiliate , no ideea.

He isn't a close friend , just a poker guy I know for few months and he wass more like desperate because he didn't had any ideea what he could in this situation and 700 euros is like 3 months basic salary in Romania , so you can understand now why.

..and he gave you his documents

What he can do in this situation is join CM and PAB. If he is willing to give you his documents, I am sure he will be willing for you to guide him through the PAB process and translate his answers into English for the PAB form.

 

[Nifty29]

..and he gave you his documents

What he can do in this situation is join CM and PAB. If he is willing to give you his documents, I am sure he will be willing for you to guide him through the PAB process and translate his answers into English for the PAB form.

Can you smell it too Vinyl?

 

[upaymybills]

Can you smell it too Vinyl?

It's nothing shady here sir.I can assure you off that.I can provide you detailed proofs if you are thinking that I use his identity for multiacounting.First off all he asked for info about what documents Betsafe ask for KYC procces on non-english forum and when they blocked his acount he posted there and asked for help and then I offered my services to try help him because I also know him personally for a while.It's all there , just ask and I can send you PM with link , i've got no reason to lie or defend an guilty guy.

 

[upaymybills]

..and he gave you his documents

What he can do in this situation is join CM and PAB. If he is willing to give you his documents, I am sure he will be willing for you to guide him through the PAB process and translate his answers into English for the PAB form.

Correct , he gave me his documents because I wass curios also to take a look on them after Mr Klimmer told me that are fake and this wass the reason he got his acount blocked.I would ask him to create a casinomeister acount and I would assit him to complete a PAB form.Cheers !

 

[vinylweatherman]

Correct , he gave me his documents because I wass curios also to take a look on them after Mr Klimmer told me that are fake and this wass the reason he got his acount blocked.I would ask him to create a casinomeister acount and I would assit him to complete a PAB form.Cheers !

Mr Klimmer was quite clear, they were not merely "suspicious", he was 100% convinced they were fake, and said so. He even went on to call your new friend "a criminal".

A PAB is the best way to get to the bottom of this, and the sooner the better. Max will be able to see the situation from the casino's side, and find out just why they are 100% certain the documents are fake, something they are not going to tell you as they probably feel you are part of the scam. Maybe your friend has several different identities he is using online, and the casino has found him using another account with a different name somewhere. You don't know him that well, having met after he asked for help on a forum.

 

[dni92dani]

Hi,
I'm Daniel Iovan Ionut.With upaymybills help i'm writing to you right now.

I understood that i'm not allowed to post on forums how long the PAB is still in procces but i've sent on 12 april some important proofs to MaxD and i'm not sure that he got them because I didn't get any e-confirmation mail from hil till now.
I understand he might be verry bussy but all I would like to receive is a confirmation.
Best wishes,
Daniel Iovan Ionut

 

[upaymybills]

Hi,

I'm posting in Daniel name now.

I adviced him to withdrawl his PAB because maxd never answered at his e-mails and this is going nowhere.With my help he provided all proos and in my opinion this wass a easy situation to solve.

maxd had al the proofs : documents , screenshots from e-mails were Betsafe told clearly that the reason Daniel got his acount blocked because they couldn't verify his ID ( poor quality of picture ) and that decision wass final and ireversible tooked by Betsafe team management.My question is now : Shouldn't they ask for a better quality ? They find in him a easy prade.

After some google research i find out that it's normal for Betsafe to lock people acounts and claim that they send fake ID's and confiscate their funds. ( this is not a single case ).Most of people complained about them that since Betsson buyed them they go on a wrong road.I also noticed that 2p2 blocks every thread were people complains about Betsafe without giving s single reason why they do it.

I find it verry rude not to answer e-mails for over then a month just to say that you received them and you tooked note of them and you are curently still working on PAB.I perssonaly trust Casinomeister and even signed up with a casino from 32red group to play because i feel safety here but after just happend i'm asking myself again same question but the answer isn't the same as at start.

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

CasinoEuro Rep wich i got good reason to believe is Patrik Klimmer ( same guy who insulted Daniel and told him that he's a criminal ).This robbery won't going forever.Karma is a bitch.

 

[CasinoBen]

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

I think you are a bit out of line. PAB has helped out many, many players in the past years https://sussexmskpartnershipeast.com/static/pitchabitch/index.php and your indication that the PAB service is some sort of marketing tool to attract people is really insulting.

I have personally helped Max with a PAB as an operator and I tell you he is on the ball. The questions he sends are well prepared and his communication is very fast and professional. If I ever had to PAB I know with Max and Bryan I would be in great hands. PAB is a free service and they do it because they care.

Instead of being rude why not just send a PM to see what is going on.

Ben

 

[upaymybills]

I think you are a bit out of line. PAB has helped out many, many players in the past years https://sussexmskpartnershipeast.com/static/pitchabitch/index.php and your indication that the PAB service is some sort of marketing tool to attract people is really insulting.

I have personally helped Max with a PAB as an operator and I tell you he is on the ball. The questions he sends are well prepared and his communication is very fast and professional. If I ever had to PAB I know with Max and Bryan I would be in great hands. PAB is a free service and they do it because they care.

Instead of being rude why not just send a PM to see what is going on.

Ben

It's also insulting and rude not to answer e-mails from my point of view.Daniel didn't heard from him for over 3 weeks now , just after he send the screenshots with the reason Betsafe e-mail support write him.

In my opinion 3 weeks is a reasonable time frame given just to answer a e-mail and tell him that he's on it and it would came back with an answer soon as possible.

Also please note that he post on forum also and asked what's going on

 

[vinylweatherman]

Hi,

I'm posting in Daniel name now.

I adviced him to withdrawl his PAB because maxd never answered at his e-mails and this is going nowhere.With my help he provided all proos and in my opinion this wass a easy situation to solve.

maxd had al the proofs : documents , screenshots from e-mails were Betsafe told clearly that the reason Daniel got his acount blocked because they couldn't verify his ID ( poor quality of picture ) and that decision wass final and ireversible tooked by Betsafe team management.My question is now : Shouldn't they ask for a better quality ? They find in him a easy prade.

After some google research i find out that it's normal for Betsafe to lock people acounts and claim that they send fake ID's and confiscate their funds. ( this is not a single case ).Most of people complained about them that since Betsson buyed them they go on a wrong road.I also noticed that 2p2 blocks every thread were people complains about Betsafe without giving s single reason why they do it.

I find it verry rude not to answer e-mails for over then a month just to say that you received them and you tooked note of them and you are curently still working on PAB.I perssonaly trust Casinomeister and even signed up with a casino from 32red group to play because i feel safety here but after just happend i'm asking myself again same question but the answer isn't the same as at start.

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

CasinoEuro Rep wich i got good reason to believe is Patrik Klimmer ( same guy who insulted Daniel and told him that he's a criminal ).This robbery won't going forever.Karma is a bitch.

The PAB FAQ covers some reasons why email exchanges break down during a PAB. Mainly, it is down to some email providers blocking Max's emails. The FAQ lists a few domains that are known to work well, along with the suggestion that a complainant just set one up for PAB purposes to ensure they get all of Max's emails, and Max gets all of theirs.

I agree that where it is just a case of a poor quality picture, the player should be told to send in a better one. Poor quality pictures are usually due to a lack of decent guidance on how to prepare a good one. The automatic settings on most scanners are to blame for poor quality pictures because they often default to "document", which produces a 150dpi image, whereas the standard the casino's verification team are looking for is 300dpi, often shown as "photo" on scanner settings, and requiring the player to manually set the scanner, rather than relying on it's "automatic" interface.

This may well be a bogus excuse, since although the picture quality was poor, it was clearly good enough to brand this player a "criminal", and declare the ID a fake. If the picture quality was too poor, it would not be possible to verify it either way, and this would not be sufficient grounds to call the player "a criminal".

Rather than withdraw the PAB, try and sort out the email problems with Max, and ensure that the PAB form is properly filled out, else Max cannot really work with it, and won't waste his time trying to.

 

[upaymybills]

The PAB FAQ covers some reasons why email exchanges break down during a PAB. Mainly, it is down to some email providers blocking Max's emails. The FAQ lists a few domains that are known to work well, along with the suggestion that a complainant just set one up for PAB purposes to ensure they get all of Max's emails, and Max gets all of theirs.

He used a gmail adress as it's writed in PAB FAQ.

This may well be a bogus excuse, since although the picture quality was poor, it was clearly good enough to brand this player a "criminal", and declare the ID a fake. If the picture quality was too poor, it would not be possible to verify it either way, and this would not be sufficient grounds to call the player "a criminal".

Daniel can get legal autorization signed up by a public lawyer ( not sure if it's the right word ) to proof that documents he sent wass not fake as Betsafe say so.

Rather than withdraw the PAB, try and sort out the email problems with Max, and ensure that the PAB form is properly filled out, else Max cannot really work with it, and won't waste his time trying to.

Max is unreacheable via gmails or forum posts.Not sure why.It's no reason to have a PAB open if there is a lack of communication between party involved.

 

[maxd]

Max is unreacheable via gmails or forum posts.

Really? News to me. I could count the emails I sent to and receive from Gmail addresses but my guess is that it would be close to 100 or so a month. As to forum posts I make it a point to respond to anything that is specifically addressed to me and I chip in elsewhere from time to time. Once in a while I don't catch everything because… well sometimes things get lost in the wash but that's where the "Report Post" feature comes in handy. We ALWAYS read and take what we feel is the appropriate action on those.

As to the specific case mentioned here I'll check the details when I'm back in my office later this afternoon. My guess is that assumptions are being made here.… but we'll see soon enough.

 

[vinylweatherman]

He used a gmail adress as it's writed in PAB FAQ.



Daniel can get legal autorization signed up by a public lawyer ( not sure if it's the right word ) to proof that documents he sent wass not fake as Betsafe say so.



Max is unreacheable via gmails or forum posts.Not sure why.It's no reason to have a PAB open if there is a lack of communication between party involved.

You should use the PM function for this kind of thing. Also worth checking yours in case Max has replied that way, but you don't have notifications enabled.

Daniel first needs to address the picture quality issue before worrying about getting them notarised. A 300dpi "photo" scan is needed, ensuring that no part of any document has been cropped, something that might also need to be adjusted manually with modern scanners.

A good quality digital photo of Daniel holding up the documents, particularly the photo ID, will be useful, and is often accepted in lieu of notarisation. Daniel's face, and the photo document, both need to be in focus, and in as much close up as possible. This allows a comparison between Daniel and the document he is using to represent himself. All this needs to match the information provided upon registration. His payment method must also be in his name (players warrant that the funds they use to gamble belong to them).

You do not need to send Max loads of proofs, he asks for what he needs during the PAB process.

 

[dni92dani]

Hi.

This is Dani writing to you.

Just checked my e-mail nad my acount wass reopened.

Here is the e-mail :


Thank you for your e-mail to Betsafe.

We apologise for the inconvenience caused previously, we have now reopened your account and it is now fully active.

Please do not hesitate to contact us if you have any further questions and we thank you for your cooperation.

We wish you a nice day!

Best regards,
Daniela
Betsafe Customer Service

The only problem is that I got less money in acount and my pokerblack is still locked.I had 678,39 euros and now I see 678,39 $.Hope can solve this.

Thank you verry much CM.

Daniel Ionut Iovan

 

[upaymybills]

Not sure if it wass because the LGA complain or CasinoMeister PAB service help.MaxD can clear this out for me.

 

[The Dude]

Hi,

I'm posting in Daniel name now.

I adviced him to withdrawl his PAB because maxd never answered at his e-mails and this is going nowhere.With my help he provided all proos and in my opinion this wass a easy situation to solve.

maxd had al the proofs : documents , screenshots from e-mails were Betsafe told clearly that the reason Daniel got his acount blocked because they couldn't verify his ID ( poor quality of picture ) and that decision wass final and ireversible tooked by Betsafe team management.My question is now : Shouldn't they ask for a better quality ? They find in him a easy prade.

...

I find it verry rude not to answer e-mails for over then a month just to say that you received them and you tooked note of them and you are curently still working on PAB.I perssonaly trust Casinomeister and even signed up with a casino from 32red group to play because i feel safety here but after just happend i'm asking myself again same question but the answer isn't the same as at start.

My question at the moment is : The PAB free service is a deception ? Just to atract people and make them feel safe when nobody really care and do something to solve them ? You decide.

Thank you verry much CM.

Daniel Ionut Iovan

WTF? First you rag on Max claiming he hadn't done anything and was not responsive. Then you trash the PAB system implying that we are deceiving everyone and that it's a scam. Now you're thanking me?

Did it occur to you that Max could have been tied up with personal business and didn't see your posts? Did you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.

How about this?

1.18 - Don't be a PITA Members who just don't have a clue on what is socially acceptable, or are just too annoying will have their accounts closed. The administration and moderators of Casinomeister reserve the right to close accounts at our discretion. This may be a public forum that encourages freedom of expression, but it's still our house. Abuse it and lose it.

https://sussexmskpartnershipeast.com/forums/help/forum-rules/

PITA = Pain in the Ass

Convince me why I should keep either one of your accounts open.

 

[upaymybills]

WTF?

Did it occur to you that Max could have been tied up with personal business and didn't see your posts? Did you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.


Convince me why I should keep either one of your accounts open.

One of my acounts .... ? Are you acusing me of multiple acounts ? You should have solid proofs if so.

id you send him a Private Message or use Report a Post to find out what the PAB's status was? No you didn't. Instead, you act like a dick with absolutely disrespectful rude posts.

3 weeks or more of waiting an answer and several e-mails wassn't enough ? I think it wass more the enough.CasinoMeister PAB might had a role in terms of pressure on Betsafe but didn't solved the entire issue and that's why Dani wanted to thank you.

If someone is posting on forums but not answering you on e-mails in my opinion that person doesn't want to speak with you.If you consider that I got no point in this and all i posted on this forum is bullshit , shills , lies just do what you need to do because I don't need to convince you to keep me on the forum.

And yes , it might sound rude my post , but it really aren't.I perfectly understood that this is a free service and shouldn't have high expektation but there is a definitly a lack of comunication on this PAB wich can be really frustating.

 

[The Dude]

One of my acounts .... ? Are you acusing me of multiple acounts ? You should have solid proofs if so.

I was speaking to both of you since you are speaking for Daniel and the lines between who is saying what is blurred. At the moment, one of you is a boorish jerk - I'm guessing that is you.

...3 weeks or more of waiting an answer and several e-mails wassn't enough ? I think it wass more the enough.CasinoMeister PAB might had a role in terms of pressure on Betsafe but didn't solved the entire issue and that's why Dani wanted to thank you.

If someone is posting on forums but not answering you on e-mails in my opinion that person doesn't want to speak with you.If you consider that I got no point in this and all i posted on this forum is bullshit , shills , lies just do what you need to do because I don't need to convince you to keep me on the forum.

And yes , it might sound rude my post , but it really aren't.I perfectly understood that this is a free service and shouldn't have high expektation but there is a definitly a lack of comunication on this PAB wich can be really frustating.

If you have an urgent problem, and Max is not responding, then deal with this in a proper fashion: escalate it to me - the bossman. There are a myriad of reasons why he may have not responded yet. It's made clear that sometimes the process takes a few weeks. We even have a section that will show you the status of your PAB. Link Outdated / Removed At the moment it shows that we are waiting for more info from the casino rep.

But instead of using the resources you have available, you decide to mouth off in the forum. That's your choice, but a bad one.

Since you feel you don't need to convince me to keep your account open, I'll do you a favor and send you on your way. Consider your account closed.

 

[maxd]

3 weeks or more of waiting an answer and several e-mails wassn't enough ? ... And yes , it might sound rude my post , but it really aren't. ....

Perhaps one of you should have read the Pitch-A-Bitch FAQ a little more closely:

4.5 Q: How long to get the casino to pay up, or whatever it is that I've requested they do?
A: It varies enormously: some issues get resolved within 48 hours, a fair percentage within the first week, more within the first couple weeks and most by the end of the fourth week. Those that drag past the end of the fourth week usually have less than a 50/50 chance though some have turned out well after two or more months of grinding away. ...

5.1 Q: When can I expect an update regarding the status of my PAB?
A: Progress in the PAB process depends on several things, including the casino's cooperation. If we haven't received anything meaningful from them we have nothing to report to you. You just have to be patient while we are working at getting an actionable response from them. We'll let you know as soon as we have something worth reporting.

Please keep in mind that there are usually dozens of these PAB cases on the go at any given time. In other words there are simply too many cases to send people update reports when there is nothing to report. Be patient: you'll hear from us when we have something worthwhile to say and not before. ...

5.2 Q: My PAB is taking forever to get resolved! What's the hold-up?
A: It could be any number of things but if it's still in the works then that means we're still working on it. Some of these issues can take weeks or even months to resolve successfully.

Look at it this way, if we're still working on it then that means there's something actually going on ... which is a good thing!
Be patient, we're doing our best. If the process reaches an impasse we'll issue a Casinomeister Warning against them and let you know about it.

So yeah, three weeks of quiet time on a difficult PAB -- and this one certainly is difficult -- is nothing in the grand scheme of things. Some of these things drag on for years.

While we're at it I should mention that I wrote to Daniel on the 4th and 12th of April, both times he replied promptly. Since then he has written to me two times, once on the 24th which I was too busy to respond to and again on the 30th with an FYI update regarding the LGA.

If this qualifies as "maxd never answered at his e-mails and this is going nowhere" then (a) you must be royalty if you're expecting people to serve you -- or your "friend" -- 24/7 and (b) you obviously know a lot more about online casino dispute resolution than I do. I'm rather sceptical on both counts.

So, excuse me if you and your "friend" are not being served in the manner you prefer but I've made it totally clear in the FAQ what you or any other PABer should expect. Frankly given what a rude arse you've been here I seriously doubt this will the last time you'll be bitching and complaining about someone or another not giving you the service you think you are entitled to. You get what you give buddy and what you deserve here is a swift kick in the pants, preferably in the wobbly bits.

As it happens I see Bryan has done just that, in virtual terms. Have a nice life.