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Help needed regarding responsible gaming question Maneki Casino

bm82

bm82

Newbie member
PAB Experienced
Joined
Apr 2, 2016
Location
MT
Hi there,

I would love to hear your opinions on the following. The casino has no rep over here and support is not willing to help me.
  1. I have won a bit at a certain casino, then protected myself with a wager limit.
  2. I had €32k outstanding. First the casino processed some withdrawals, but now this casino keeps declining my withdrawals. They still hold €17k from me.
  3. Despite using RG features, they still try to lure me into losing my money. See below email sent AFTER I set wager limits weeks before.

    I am Angelina VIP Manager from Maneki Casino.

    How are you doing?


    You have remaining balance on the gaming account: 32K

    What do you think about playing the game? Till the end of this week I offer you special cashback 11% from your net loss. NON WAGERING.


    Also, if you continue to play ( wager at least 7K) i will increase your weekly cashout limit from 5K to 8K ( starting from next week) and month limit from 15K to 32k!!!!!

    If you accept it, please let me know.

    Kind Regards,

    Angelina Kosmo

    Your best VIP Manager :)

In my opinion, it's just criminal to chase players that set gaming limits. Besides the fact I'd like to warn the community for the way they treat their most vulnerable players, I'd obviously like to receive my money as well.

Can you please advise what to do?

Thanks in advance!
 
Last edited:
Get your money and then run for the hills.

They have a 15k monthly limit (and it seems they paid you 15K so far), so you will have to wait for it to pass before they will, hopefully, start paying more of your outstanding amount.

Offering bonuses to keep you playing is not new, yet still is borderline rogue. The increased WD limit is just another "carrot" to keep you playing. The casino is trying to save on the amount they have to pay you.

If you are playing for that kind of amounts, make sure a casino has generous monthly withdrawal limits or none at all. If MT is an indication of your country of residence, then why one earth are you playing at such casinos? You have such a long list of reputable places, mostly without withdrawal limits.
 
If you want the remaining 17k in your bank account, then ignore the email from your VIP manager.
Blatant carrot dangling of the highest (or lowest, depending on your perspective) order.

I found it somewhat amusing that one of the carrots they are dangling is the increase of your monthly withdrawal limit up to 32k, the exact amount you happened to win.

A remarkable coincidence? I think the hell not.

Bottom line: they don't want to pay you the remaining 17k, they want you to play the lot of it back.
While at the same time trying to make it look like they are "willing to do you a favour" by offering you something that you really don't want - the "opportunity" to blow your 17k.

You said you protected yourself with a wager limit? If that amount is not zero, then change it to zero.
Then play the waiting game and see what the casino's next move is.

If their next move does not involve the immediate processing of your remaining 17k, then ignore that one too.

It's near the end of April. Hopefully, you can withdraw another 15k on May 1st.
If they process that 15k, then maybe you could play the remaining 2k away, then close the account.
Because you can bet your sweet life they will try and lure you back with more poisoned carrots.
 
The small problem is that this casino is actually a sister casino of one of the TOP casinos in CasinoMeister, which is basically N1 Casino.

Not sure why they are doing something like this but I'm sure you will get your money, just maybe a little slower.
 
aodat2 said:
The small problem is that this casino is actually a sister casino of one of the TOP casinos in CasinoMeister, which is basically N1 Casino.

Not sure why they are doing something like this but I'm sure you will get your money, just maybe a little slower.
Click to expand...

Got a link to back that up? I know @homerbert has said before that not all the casinos on the license are linked, if they are connected then I'm fairly sure it's against accreditation standards to do this.
 
colinsunderland said:
Got a link to back that up? I know @homerbert has said before that not all the casinos on the license are linked, if they are connected then I'm fairly sure it's against accreditation standards to do this.
Click to expand...
Please look at the address, company name, registration number and etc...
 

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aodat2 said:
Please look at the address, company name, registration number and etc...
Click to expand...
Hey mate!

As I've explained already a couple of times to other fellow members (I easily explain once again, no problem here at all) N1 interactive is a white label license for many (already many) brands. Each brand (NB! on some occasion one team can operate a few brands) usually operated by a different team and have a different owner. Therefore, basically, you can expect a different level of service at each brand. But basically here at SoftSwiss, I'm (and my lovely colleagues :D ) working pretty much hard in order to at least (I mean it's lowest possible level for us ourselves) to have things fair at all our WL's.

Therefore, a thing like happened to OP here is not acceptable at all. We have zero-tolerance to it and thank you for letting me know.
 
The OP posts a mail showing crystal clear that they want him to lose his outstanding balance.

@homerbert says they have a zero tolerance with that behavior and suddenly @AffRush gives an answer that has absolutely nothing to do with what's the problem here.

There is no misunderstanding and there is no issue with a payment method. You tried your best to get the money back from a player who even used responsible gambling feature to protect himself from losing his winnings.
 
Last edited:


bowki said:
The OP posts a mail showing crystal clear that they want him to lose his outstanding balance.

@homerbert says they have a zero tolerance with that behavior and suddenly @AffRush gives an answer that has absolutely nothing to do with what's the problem here.

There is no misunderstanding and there is no issue with a payment method. You tried your best to get the money back from a player who even used responsible gambling feature to protect himself from losing his winnings.
Click to expand...

You do not have permission to view link Log in or register now.
 
Last edited:

im aware of the limit. But that haven’t paid anything this month so far. That said, there seems to be some movement now (after reading this thread ofc) even when I’ll get my money, which I’m sure I will, I still feel that this story needs to be shared! People need to be warned for these guys...
 
bowki said:
The OP posts a mail showing crystal clear that they want him to lose his outstanding balance.

@homerbert says they have a zero tolerance with that behavior and suddenly @AffRush gives an answer that has absolutely nothing to do with what's the problem here.

There is no misunderstanding and there is no issue with a payment method. You tried your best to get the money back from a player who even used responsible gambling feature to protect himself from losing his winnings.
Click to expand...
Exactly! And I bet I’m not the only one they tried their tricks on
 
@homerbert
After almost a year of taking away the nice comp points vs Cash at n1 and telling us that you were also shutting off the current loyalty program tp replace it « next week » for something very cery good, cab you confirm now that next week is 2026 :)
Why all of a sudden 75% of softswiss casinos that offered etransfers cashout got rid of it? I asked you that a month ago remember? Only joo, cleo and slotwolf left.
 
I won’t post the link here, but found a similar case with serious responsible gaming failures from the same crooks at the Pogg.

Criminals is what they are!
 
Hello bm82,
I'd firstly like to offer my sincerest apologies here for this unpleasant experience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!
 
Julia AffiliateRush said:
Hello bm82,
I'd firstly like to offer my sincerest apologies here for this unpleasant experience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!
Click to expand...
This behaviour (if it's exactly as the OP suggests) is why we have licensing jurisdictions. To hold a player's winnings, then cajole him into reversing withdrawals by way of cashback/bonuses just so he can get paid in a reasonable time.

Any why is this response 18 months too late? Presumably the player has been paid by now or fell for the rogue behaviour and spunked it back. I hope not. :mad:
 


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