Ignition Casino - Questionable Business Practice

[luck17]

SORRY I POSTED THIS IN THE ONLINE CASINO THREAD BUT REALIZED IT WAS BETTER ON HERE:

I am a regular slots player at Ignition Casino, and since 2018 started the slots have been noticeably tighter as I have lost over 70% of my deposited money.

So, I inquired in chat about why the slot games RTP are not listed, and was told that Ignition slot games all have the same RTP of 97%.

I asked is that number the average of all slots RTP, or does each game have the same 97% RTP? The rep said each slot game has the same 97% RTP.

Nothing is listed on Ignition Casino regarding RTP at all, and they feature multiple solts from different software.

Is this odd??

Find out how Bryan feels about Ignition Casino in this review.

 

[KasinoKing]

Is this odd??

Yes it's odd - because that is not true.

Most RTG and Rival slots have RTPs of 94%-95% and they are definitely NOT all the same - so I think they are telling you the AVERAGE over all games, including Table Games which have much higher RTP than slots.

KK

 

[luck17]

Yes it's odd - because that is not true.

Most RTG and Rival slots have RTPs of 94%-95% and they are definitely NOT all the same - so I think they are telling you the AVERAGE over all games, including Table Games which have much higher RTP than slots.

KK

Thank you for responding but Ignition Casino confirmed that it is not an average...97% is set for each individual slot game.

 

[luck17]

Please look at the attached screenshots from my live chat tonight with Ignition Casino regarding who licenses/regulates them. (see image 1)

And also, I inquired why Ignition's RTP for slot games are not listed, and if they are regulated or certified by third party. (see image 2)

Is this something to be concerned over, or not??

Image #1:

Image #2:

 

[DreamRJ]

And why make a new thread. You already have a thread you created. There is no need to post a new thread!

 

[luck17]

Yes it's odd - because that is not true.

Most RTG and Rival slots have RTPs of 94%-95% and they are definitely NOT all the same - so I think they are telling you the AVERAGE over all games, including Table Games which have much higher RTP than slots.

KK

 

[luck17]

And why make a new thread. You already have a thread you created. There is no need to post a new thread!

Sorry, I did not know where to post this...but I only uploaded the image on another thread as a response to q general question about casinos not showing RTP.

 

[The Dude]

Threads merged.

 

[trancemonkey]

Please look at the attached screenshots from my live chat tonight with Ignition Casino regarding who licenses/regulates them. (see image 1)

And also, I inquired why Ignition's RTP for slot games are not listed, and if they are regulated or certified by third party. (see image 2)

Is this something to be concerned over, or not??

Image #1:
View attachment 89134


Image #2:
View attachment 89135

Everything they've said in image 2 is a lie - i would never play at that casino again if i were you...

 

[luck17]

Everything they've said in image 2 is a lie - i would never play at that casino again if i were you...

What do you mean a lie?

That Ignition does not need to be certified?? Or just the whole response the Ignition rep gave me?

 

[trancemonkey]

What do you mean a lie?

That Ignition does not need to be certified?? Or just the whole response the Ignition rep gave me?

If the RNG is not certified, and the game is not certified, than how can anyone be sure it's fair?
Games have to go through very rigorous testing processes to be put in to any reasonable jurisdiction... so this is borderline fraudulent, and dodgy as hell regardless

 

[NeverLucky]

If the RNG is not certified, and the game is not certified, than how can anyone be sure it's fair?
Games have to go through very rigorous testing processes to be put in to any reasonable jurisdiction... so this is borderline fraudulent, and dodgy as hell regardless

I was very sceptical of this Casino to begin with when @luck17 first asked about them, the fact that they do not even display where they are regulated on their website seemed really sketchy to me.

 

[luck17]

I was very sceptical of this Casino to begin with when @luck17 first asked about them, the fact that they do not even display where they are regulated on their website seemed really sketchy to me.

Well it is odd to me about Ignition Casino is that they claim the RTP for the casino games are "being determined by out system and need not to be certified."

So why does Ignition Casino NOT publish the RTP for each individual slot game??

I play here regularly and the last 3-months something feels off about the slots. The RTP was DEFINITELY lowered, as I played form 4-months in 2017 (October - December) and since calendar turned to 2018, the slots wins are not as generous at all. I have played online slots for years, and this is very evident. The software providers can give a casino the RTP for a game if wanted.

 

[luck17]

If the RNG is not certified, and the game is not certified, than how can anyone be sure it's fair?
Games have to go through very rigorous testing processes to be put in to any reasonable jurisdiction... so this is borderline fraudulent, and dodgy as hell regardless

There slots play so tight it certainly feels dodgy....

 

[kahntrutahn]

This is a sister site on the Bodog Network. Ignition Casino was created when Bovada divested itself of its poker room. Ignition Casino was born and absorbed that poker room. Bovada later added it back, but I digress...

The point I am working towards is that Bovada and Bodog, prior to Ignition Casino's emergence, were licensed and regulated in Kahnawake. That regulator, Kahnawake, puts out yearly reports detailing complaints, how many were investigated, dismissed, settled, etc. I do not recall ever seeing bad things about any of the brands. Also under this umbrella are Slots.lv, Slots.com, Cafe Casino, BumBet, and a few more IIRC. I think they all have pretty good reputations, but I haven't dived too deeply on researching the pure casino brands.

 

[luck17]

On chat, Ignition Casino told me on chat that they were licensed by Curarcao eGaming, but Ignition has have no logo or mention of Curarcao eGaming on their website. This is a requirement of Curarcao eGaming, please see what is written on their website below.

You do not have permission to view link Log in or register now.

Details about where an online casino or gambling site holds its license can usually be found in the small print at the bottom of the sites homepage. Along the bottom of the homepage you will typically find information about a venues license, the gaming software it uses, the major payment methods offered and any other relevant certification. If you can’t see the Curacao e-Gaming logo there, head to the casinos ‘About Us’ or FAQ section for more information.
For details about the license holder, click the Curacao eGaming icon. A separate window will open listing the online casino’s official business name, trading name, trading address, license number and the current status of its license (eg. valid, under review, etc). There is also a button here where you can lodge a complaint against the license holder directly through Gaming Curacao.
One thing to remember is if an online casino is legitimately licensed by a reputable gambling jurisdiction like Curacao, it will always proudly display this information. If you can’t find any details about where a casino site is licensed, it’s likely because the venue either has zero licensing or is licensed by an untrustworthy jurisdiction.

 

[dionysus]

Aside from the fact youve several threads regarding Ignition casino this could have been posted in, why do you continue to play here?
I understand as an American youve a limited selection, but it all rather seems more headache than is worth your time.

 

[luck17]

Aside from the fact youve several threads regarding Ignition casino this could have been posted in, why do you continue to play here?
I understand as an American youve a limited selection, but it all rather seems more headache than is worth your time.

I keep playing here because all over the internet it gets rave reviews from players and casino reviewers.

I posted this thread because I did not realize that a casino is reqired to have a logo on their website from a regulator, like Curacao eGaming. Ignition keeps insisting that they are regulated by Curacao eGaming and that the logo not being on the site is an oversight.

Sorry for the postings, but I seem to be the only player frustrated as Ignition is barely mentioned on any casinomeister's forums compared to most. And isn't Ignition the most poplar site for USA players?

 

[dionysus]

Honestly, prior to your posts, I've never even heard of the casino.
Though no postings could mean 1 of 2 things.
Noone plays there lol - or theres no complaints.
I didnt notice, but are you posting in the US section to reach out to US players, as by and large most players wouldnt be playing there.

 

[NeverLucky]

Quoting from

You do not have permission to view link Log in or register now.

:
"Anti-Fraud

Don’t fall victim to online financial and identity fraud schemes by providers of services claiming to offer our Curaçao eGaming IP licensing and operators of websites claiming to be duly licensed by Curaçao eGaming


How to validate?

1. Look for the Curaçao eGaming logo in the footer
   All websites properly licensed by Curaçao eGaming need to have the Curaçao eGaming logo installed in their footer
2. Review the validation page
   The logo in the footer needs to link to a validation page on the
   You do not have permission to view link Log in or register now.
   domain
3. Cross check the company information
   The company operating the website needs to match both in the website terms and conditions and in the validation page

What Action you can take?

If you notice a website that claims to operate under Curaçao eGaming license but does not follow the simple validation rules, you can report it

You do not have permission to view link Log in or register now.

. Our compliance officers will investigate and contact you further."

You can report them here:

You do not have permission to view link Log in or register now.

 

[KasinoKing]

I found a couple of review sties which say they are licensed in Kahnawake.
e.g.

You do not have permission to view link Log in or register now.

Though I didn't see any reference to this on the Ignition site.

KK

 

[luck17]

I found a couple of review sties which say they are licensed in Kahnawake.
e.g.

You do not have permission to view link Log in or register now.

Though I didn't see any reference to this on the Ignition site.

KK

No they are not as the Kahnawake Gaming Commission said they could not accept usa players anymore, so Ignition is not regulated by anyone it seems.

You do not have permission to view link Log in or register now.

 

[luck17]

Quoting from

You do not have permission to view link Log in or register now.

:
"Anti-Fraud

Don’t fall victim to online financial and identity fraud schemes by providers of services claiming to offer our Curaçao eGaming IP licensing and operators of websites claiming to be duly licensed by Curaçao eGaming


How to validate?

1. Look for the Curaçao eGaming logo in the footer
   All websites properly licensed by Curaçao eGaming need to have the Curaçao eGaming logo installed in their footer
2. Review the validation page
   The logo in the footer needs to link to a validation page on the
   You do not have permission to view link Log in or register now.
   domain
3. Cross check the company information
   The company operating the website needs to match both in the website terms and conditions and in the validation page

What Action you can take?

If you notice a website that claims to operate under Curaçao eGaming license but does not follow the simple validation rules, you can report it

You do not have permission to view link Log in or register now.

. Our compliance officers will investigate and contact you further."

You can report them here:

You do not have permission to view link Log in or register now.

Thank you so much!!

I tried to submit the form but it seems not to work.

 

[NeverLucky]

Thank you so much!!

I tried to submit the form but it seems not to work.

You can send them an EMail to [email protected] if the form isnt working

 

[Biti]

They seem to be unregulated. Also their t&c doesn't mention which laws are applicable or not even with who you're closing an agreement when playing there. In their privacy policy they mention an address in Kahnawake, but they're not on the list with approved domains there.

I would not play here. Even if choices are very limited because of place of residents I would avoid this place.

 

[luck17]

This is a sister site on the Bodog Network. Ignition Casino was created when Bovada divested itself of its poker room. Ignition Casino was born and absorbed that poker room. Bovada later added it back, but I digress...

The point I am working towards is that Bovada and Bodog, prior to Ignition Casino's emergence, were licensed and regulated in Kahnawake. That regulator, Kahnawake, puts out yearly reports detailing complaints, how many were investigated, dismissed, settled, etc. I do not recall ever seeing bad things about any of the brands. Also under this umbrella are Slots.lv, Slots.com, Cafe Casino, BumBet, and a few more IIRC. I think they all have pretty good reputations, but I haven't dived too deeply on researching the pure casino brands.

Ignition, Bovada and Bodog have NOT been regulated by Kahnawake for 2-years now.

CLICK LINK TO READ ABOUT THIS:

You do not have permission to view link Log in or register now.

You do not have permission to view link Log in or register now.

wrote to operators that it regulated that accept American players and informed them that they had to stop allowing Americans to play on their sites by 31 December 2016. So they either had to do that (and lose most of their customers) or surrender their licenses and go elsewhere.

 

[luck17]

They seem to be unregulated. Also their t&c doesn't mention which laws are applicable or not even with who you're closing an agreement when playing there. In their privacy policy they mention an address in Kahnawake, but they're not on the list with approved domains there.

I would not play here. Even if choices are very limited because of place of residents I would avoid this place.

Thank you @Biti for your response. I seriously feel that the slots RTP's at Ignition Casino are no where near the 97% they claim. I have played online slots for a few years, mind you I live in the USA so I am sure the casinos available are not the tops, but to me it seems that Ignition sets a balance max, as I can literally deposit $50 and will get my balance up to $80 - $81 then start losing to sometimes $10 but then goes back up to that $80 again. This happens five to ten times in one session. Free spins and bonuses are always generous when below but when at $75, I will get $25 free spins and either not win anything or win .50. This happens playing .50 cent spins and yesterday, I had probably 40 free spins at $1.25 a spin and won only the $6 you get for three scatters before the spins.

I keep testing out Ignition Casino, thinking that I must be nuts but this keeps happening even though I switch to all different slots from different software providers. It is mathematically improbable for this to keep happening.

THe first 2-3 months at Ignition, I was happy and thought things were very fair even though I took a loss of about 20%. Since 2018 started, I have lost about 80% of my deposits....and about a 45% RTP. The slots in NOT WAY have any higher then a 65%-70% RTP....

 

[Biti]

Their slots are not tested, hence it's totally unclear what RTP do they offer. It can be 97%, but it can also be 50%.

 

[luck17]

You can send them an EMail to [email protected] if the form isnt working

I sent an email yesterday and no response still. I will keep you posted but no comfirmation they even recieved and email. Wait and see if they even reply.

 

[luck17]

Their slots are not tested, hence it's totally unclear what RTP do they offer. It can be 97%, but it can also be 50%.

@Biti so that mean Ignition Casino can change the RTP on slot games whenever they want??

I know rival offers RTP for there slots o why not post them if using that number??? I guess not posting makes a casino seem sketchy cause gives them the open door to cheat.

 

[kahntrutahn]

Ignition, Bovada and Bodog have NOT been regulated by Kahnawake for 2-years now.

I am aware of this. Hence why I said:

were licensed and regulated in Kahnawake.

 

[luck17]

I found a couple of review sties which say they are licensed in Kahnawake.
e.g.

You do not have permission to view link Log in or register now.

Though I didn't see any reference to this on the Ignition site.

KK

I know I saw that as well, and it is NOT true at all. Ignition is currently un-licensed, but they obviously have someone reportig differntly to review sites. I actually sent the Wizard of Odds an email regarding the misleading information regarding Ignition's review.

 

[dunover]

On chat, Ignition Casino told me on chat that they were licensed by Curarcao eGaming, but Ignition has have no logo or mention of Curarcao eGaming on their website. This is a requirement of Curarcao eGaming, please see what is written on their website below.

You do not have permission to view link Log in or register now.

Details about where an online casino or gambling site holds its license can usually be found in the small print at the bottom of the sites homepage. Along the bottom of the homepage you will typically find information about a venues license, the gaming software it uses, the major payment methods offered and any other relevant certification. If you can’t see the Curacao e-Gaming logo there, head to the casinos ‘About Us’ or FAQ section for more information.
For details about the license holder, click the Curacao eGaming icon. A separate window will open listing the online casino’s official business name, trading name, trading address, license number and the current status of its license (eg. valid, under review, etc). There is also a button here where you can lodge a complaint against the license holder directly through Gaming Curacao.
One thing to remember is if an online casino is legitimately licensed by a reputable gambling jurisdiction like Curacao, it will always proudly display this information. If you can’t find any details about where a casino site is licensed, it’s likely because the venue either has zero licensing or is licensed by an untrustworthy jurisdiction.

Even if they are licensed in Cup-o-cocoa the so-called 'license' is worth as much as a bit of ass-wipe anyway. You may as well have the license issued in Damascus or Ulan Bator for what it's worth. If they pay OK anyway and the games are legit I wouldn't worry too much about a Curacao license as either way you have zero protection.

 

[luck17]

Quoting from

You do not have permission to view link Log in or register now.

:
"Anti-Fraud

Don’t fall victim to online financial and identity fraud schemes by providers of services claiming to offer our Curaçao eGaming IP licensing and operators of websites claiming to be duly licensed by Curaçao eGaming


How to validate?

1. Look for the Curaçao eGaming logo in the footer
   All websites properly licensed by Curaçao eGaming need to have the Curaçao eGaming logo installed in their footer
2. Review the validation page
   The logo in the footer needs to link to a validation page on the
   You do not have permission to view link Log in or register now.
   domain
3. Cross check the company information
   The company operating the website needs to match both in the website terms and conditions and in the validation page

What Action you can take?

If you notice a website that claims to operate under Curaçao eGaming license but does not follow the simple validation rules, you can report it

You do not have permission to view link Log in or register now.

. Our compliance officers will investigate and contact you further."

You can report them here:

You do not have permission to view link Log in or register now.

Sent two emails about three days ago, and nothing back from Curaçao eGaming. I was not expecting a response, as would have been shocked if I got one from such a sketchy regulator. Again, I thank you for taking the time to help me out.

 

[luck17]

I just learned today that Ignition Casino is no longer getting the games RNG certified and tested by iTech Labs or any third party.

When I went onto Ignition today, I noticed that the link to iTech Lab certificate was gone and replaced by this statement (please see attachment):
"
How are casino game odds determined at Ignition Casino?

We value and uphold fairness at Ignition Casino, which is why our website is supported by an impartial third party (iTech Labs) to maintain the reliability and integrity of our games. In fact, a pseudo Random Number Generator (pRNG) selects the winners randomly.



So I went on Ignition's chat and inquired where was the link to the iTech Labs certificate. iTech Labs requires any online casino to have a link to their certificate as a requirement for it to be legitimate.

Please see the chat reps responses (apologize for the crazy pics but they do not allow chat history to be sent):

 

[luck17]

I just learned today that Ignition Casino no longer is getting the Random Number Generator for games certified and tested by iTech Labs' or any other third party. This is needed to certify fairness and to determine whether or not the RNG is working properly and is in fact providing random outcomes.

Bring RNG is certified by an independent auditor means gamblers shouldn't worry for a minute about the fairness of the games they are playing.

The worst part is that Ignition Casino is still claiming to use iTech Labs on their website, but the link that used to be on the site is gone. I contacted iTech Labs and found out Ignition Casino's RNG has not been certified at all in 2018.

Ignition Casino replaced the link with the following, misleading players into thinking they are still using iTech Labs for their games. (please see attachment):
"
How are casino game odds determined at Ignition Casino?

We value and uphold fairness at Ignition Casino, which is why our website is supported by an impartial third party (iTech Labs) to maintain the reliability and integrity of our games. In fact, a pseudo Random Number Generator (pRNG) selects the winners randomly.



This has upset me because I have been playing at Ignition Casino for a long time now and since the start of 2018. I have complained over and over again via live chat and phone stating that something is different with their slot games. I have lost about 80% of my deposits in 2018, but Ignition kept telling me their RNG is certified by a third party, iTech Labs and not to worry.

I feel very betrayed by Ignition for letting me play for 3-months under false pretenses when I asked about this at least 30-40 times.

So today, I went on Ignition's chat to inquire about the iTech Lab's link to certificate and about the lie they are telling on their website. iTech Labs requires any online casino to have a link to their certificate as a requirement for it to be legitimate.

Please see the chat reps responses (apologize for the crazy pics but they do not allow chat history to be sent):

 

[dionysus]

why do you keep opening a new thread about Ignition casino?

 

[luck17]

why do you keep opening a new thread about Ignition casino?

This is really important for players to know, as Ignition lied on their website for three months and I feel terrible that i was dupped by them after being a loyal player for so long. There dispute team is getting back to me about how they will compensate me somehow for playing under false pretenses, as I asked 25-30 times since 2018 if there RNG was still certificated by iTech Labs and they said yes, until iTech Labs forced them to remove the link on Feb. 26. Ignition continued to claim certification with iTech Labs until I figured out today.

 

[dionysus]

but you literally created a thread TWO hours prior to this one
Old URL
titled:
Ignition Casino RNG no longer certified

so why do you need to create a new thread 2 hours later saying it's not certified?

And you have a thread called:
Old URL
and
Ignition Casino RTP
and
Ignition Casino - legit or not?
so I fail to understand why you couldnt have continued in any one of those.
I get you have an agenda here but it doesnt take near a half dozen threads to beat everyone over the head to make your point. (never mind it breaks two forum rules - agenda driven posts, and cross-posting).
Also Bryan (or maxd) make warning threads.

 

[luck17]

but you literally created a thread TWO hours prior to this one
Old URL
titled:
Ignition Casino RNG no longer certified

so why do you need to create a new thread 2 hours later saying it's not certified?

And you have a thread called:
Old URL
and
Ignition Casino RTP
and
Ignition Casino - legit or not?
so I fail to understand why you couldnt have continued in any one of those.
I get you have an agenda here but it doesnt take near a half dozen threads to beat everyone over the head to make your point. (never mind it breaks two forum rules - agenda driven posts, and cross-posting).
Also Bryan (or maxd) make warning threads.

I sincerely apologize for over posting but I think I am confused on which forum to post too.

Also, I have never been lied to over and over again like Ignition did to me, so I am sick over being scammed like this and want them to compensate me somehow. I thought I was going nuts, but I was not so that is comforting.

I promise not to post anymore threads about this I just thought they were different topics regarding the same casino, yes so I see your point.

 

[Savatage79]

They've always sucked so no loss here. I could hit on bovada but never do a damn thing on ignition, I'll happily never log back in and haven't in months

 

[luck17]

They've always sucked so no loss here. I could hit on bovada but never do a damn thing on ignition, I'll happily never log back in and haven't in months

I thought that they were fair up until 2018 started, and I must have called and chatted about this with Ignition reps 25-30 in the last 3-months and was told lies. I thought I was nuts.

 

[maxd]

@ luck17 : I've just merged four threads created by you on the same topic. Please re-read the General Posting Rules because you are currently violating 1.2, 1.11 and 1.18. Any of these could get you booted off the site.

Please respect the Rules. Thank you for your immediate cooperation.

 

[luck17]

@ luck17 : I've just merged four threads created by you on the same topic. Please re-read the General Posting Rules because you are currently violating 1.2, 1.11 and 1.18. Any of these could get you booted off the site.

Please respect the Rules. Thank you for your immediate cooperation.

I am so sorry for doing that, it will never again.

Just so mad right now for not trusting my gut, and giving a casino the benefitt of the doubt.

 

[maxd]

I hear your frustration but the Rules don't say "please ignore if you are unhappy or mad". Thank you for your understanding.

 

[The Dude]

Just to chime in - yeah, Ignition Casino is being a bit too coy and secretive. Obviously because they are taking bets from grey area jurisdictions (US) or perhaps forbidden jurisdictions (Australia, UK, Iran, Saudi Arabia, etc.) and don't want any way for a prying regulator to find out who is actually running the show.

I am personally unfamiliar with Ignition - they are listed as a casino promoted by BestPartners, and BettingPartners. I would guess that their license is shared with Bodog et al.

If they are taking Aussie players, then this could be the reason why they are being so coy - which in my opinion is bullshit. Obviously, profits $$ are more important than player safety to these guys. Players who are problematic (tend to self exclude a lot - have gambling problems) are in dire straits here.

Unless they come forth with licensing info, I would avoid them like the plague.

 

[The Dude]

Admin note - renamed thread to "Ignition Casino - Questionable Business Practice" since this is an accurate summary.

 

[The Dude]

Yeah - they take Australians. So this could be the reason.

 

[luck17]

I hear your frustration but the Rules don't say "please ignore if you are unhappy or mad". Thank you for your understanding.

I hear you....It will not happen again.

 

[luck17]

Just to chime in - yeah, Ignition Casino is being a bit too coy and secretive. Obviously because they are taking bets from grey area jurisdictions (US) or perhaps forbidden jurisdictions (Australia, UK, Iran, Saudi Arabia, etc.) and don't want any way for a prying regulator to find out who is actually running the show.

I am personally unfamiliar with Ignition - they are listed as a casino promoted by BestPartners, and BettingPartners. I would guess that their license is shared with Bodog et al.

If they are taking Aussie players, then this could be the reason why they are being so coy - which in my opinion is bullshit. Obviously, profits $$ are more important than player safety to these guys. Players who are problematic (tend to self exclude a lot - have gambling problems) are in dire straits here.

Unless they come forth with licensing info, I would avoid them like the plague.

They claimed to me they were licenses and RNG was certified about 30 times on chat. They had no licensing link, symbol etc. so tat was easy to realize was bs. The RNG certification link was provided up until feb 26, 2018, then igntion replaced it with statement that I posted about iTech Labs. So I contacted iTech Labs and license expires last year. Reps lies over and over again to me the last thee months, and as a loyal, longtime player I felt taken advantage of.