Lock Casino - heads up

[Nifty29]

Hi Gang

Ive been playing with Lock since they opened, mainly due to their fast payouts and reasonable cashback etc.

Initially, payouts to my Neteller account took only a few hours - great!

About 6 weeks ago, the payouts started to take 24-48 hours - OK with me.

In the past few weeks, I have waited 72 hrs+ - not good.

Today, after waiting a few days for a payout, I emailed Lock and received this reply:

There is unexpected delays in payouts due to some unforeseen processing issues across the industry that have effected us. We will be processing your withdrawal in the next 7 business days.

Now I realise there are issues with the US regulations etc and I understand that, however:

1. I am NOT in the USA

2. I use NEteller which is an instant transfer

3. The industry has known for 12 months at least that these changes were coming so there is no excuse to suddenly have an 'unforeseen processing issue'. Sorry, but that sounds like what it smells like.

The unfortunate part is that everything Ive experienced with Lock thus far has been positive, but my experience with online casinos tells me that when payouts start taking longer and longer it is, more often than not, a red flag.

It would be great if the Lock Rep could enlighten us to what is going on, because "oh yeah we have some issues but we'll pay you in the next week or so" only after I enquire is not good enough IMO. An email sent to all players informing them of delays would have been the professional way to handle it, but I guess it might deter people from depositing......and it seems that getting money in is more important than sending it out.

As usual, if it turns out Im wrong I will gladly apologise.....however I believe it is important to inform other members to allow them to make informed choices about where they play - I know for a fact I wouldnt deposit anywhere that was having funding issues of any kind.

I really hope this isnt another RTG heading for the highway as they have done so many things right up to now.

 

[anniemac]

Thanks Nifty for the info. Not a good sign.

I have been trying for a month to get a yes or no on my doc verification and can't get a response. PM'd the rep here last week, said he'd get right on it. Not a word. So off they go.

 

[Marie2473]

Thanks for the info, 7 days is waaaaay to long, wont be playing there until that is sorted!

 

[roygen]

Hi Gang

Ive been playing with Lock since they opened, mainly due to their fast payouts and reasonable cashback etc.

Initially, payouts to my Neteller account took only a few hours - great!

About 6 weeks ago, the payouts started to take 24-48 hours - OK with me.

In the past few weeks, I have waited 72 hrs+ - not good.

Today, after waiting a few days for a payout, I emailed Lock and received this reply:

There is unexpected delays in payouts due to some unforeseen processing issues across the industry that have effected us. We will be processing your withdrawal in the next 7 business days.

Now I realise there are issues with the US regulations etc and I understand that, however:

1. I am NOT in the USA

2. I use NEteller which is an instant transfer

3. The industry has known for 12 months at least that these changes were coming so there is no excuse to suddenly have an 'unforeseen processing issue'. Sorry, but that sounds like what it smells like.

The unfortunate part is that everything Ive experienced with Lock thus far has been positive, but my experience with online casinos tells me that when payouts start taking longer and longer it is, more often than not, a red flag.

It would be great if the Lock Rep could enlighten us to what is going on, because "oh yeah we have some issues but we'll pay you in the next week or so" only after I enquire is not good enough IMO. An email sent to all players informing them of delays would have been the professional way to handle it, but I guess it might deter people from depositing......and it seems that getting money in is more important than sending it out.

As usual, if it turns out Im wrong I will gladly apologise.....however I believe it is important to inform other members to allow them to make informed choices about where they play - I know for a fact I wouldnt deposit anywhere that was having funding issues of any kind.

I really hope this isnt another RTG heading for the highway as they have done so many things right up to now.

I requested a withdrawal last Saturday 19th June at 2.30pm, I just checked my pending withdrawals and the STATUS is still 'REQUESTED' which means its not even been looked at !!

I have found the CS staff great up to now and have always been paid in a timely manner, I hope this is just temporary backset.

Will post when I get paid

And- I agree that the right thing for them to do is send an email to inform players of the delay !!

 

[roygen]

Just been paid-

Thats 3 Business days- Hope thats a good sign and that everyone else who has been waiting have been paid too

 

[takethemoney]

There is a manager named Elka. [email protected]

She was responsive to my concerns once.

 

[locknload]

Lock Casino - Withdrawal Delays

Hi Everyone,

First off, on behalf of the entire Lock Casino Team, I wanted to thank you for your support and loyalty since we launched.

We have worked very hard and we will continue to be fiercely determined to providing a superior player experience on all fronts. Recently we have had some serious processor issues. Although this is not really new to the casino world, when it hits hard it hurts. Over the next few weeks there will be some delays in payouts as we work through some of the issues this has created.

I want to take this opportunity to ask for your patience and understanding. We are dedicated to the player experience. We want you to all stay and play with us. I can personally guarantee you will all receive your withdrawals and we will be paying everyone out over the next couple of weeks.

If you have any questions or concerns please PM or email me directly at [email protected] and I will do my best to assist in any way that I can through this.

All our best,
Elka - Lock Casino Team

 

[vinylweatherman]

Hi Everyone,

First off, on behalf of the entire Lock Casino Team, I wanted to thank you for your support and loyalty since we launched.

We have worked very hard and we will continue to be fiercely determined to providing a superior player experience on all fronts. Recently we have had some serious processor issues. Although this is not really new to the casino world, when it hits hard it hurts. Over the next few weeks there will be some delays in payouts as we work through some of the issues this has created.

I want to take this opportunity to ask for your patience and understanding. We are dedicated to the player experience. We want you to all stay and play with us. I can personally guarantee you will all receive your withdrawals and we will be paying everyone out over the next couple of weeks.

If you have any questions or concerns please PM or email me directly at [email protected] and I will do my best to assist in any way that I can through this.

All our best,
Elka - Lock Casino Team

Your CS team could explain this better. This is by no means "industry wide", but rather issues specific to a particular casino-processor relationship.

Further, this really should NOT be having any effect on non-US players, since it is payments to the US that cause the problems, and attract more than their fair share of "shady" processors prepared to run the gauntlet of the UIGEA and US authorities. For payments to players elsewhere, mainstream processors should be used which are properly regulated, and less likely to foul-up.

The particular question of Neteller arose. There really should NOT be any delays here, since it is Neteller themselves who do the "processing" by transferring the amount from your merchant account to the player's account, INSTANTLY once the transfer request has been submitted. When this process breaks down, the vague "processor troubles" is not a proper answer, players want something more specific.

A common cause of Neteller delays is caused by the merchant not having enough funds in their merchant account, and needing to transfer some over from their main business banking account, which can take around 3-4 business days, which DOES seem to fit with the player's experience.
This does not necessarily indicate the casino is going under, but rather that there has been volatility in the casino, and winning players have placed a high load on the merchant Neteller account.
This problem could be lessened if casinos actually LOOKED at the value of all "pending" withdrawals BEFORE they come off their 24 or 48 hour pending period, and initiated the necessary transfers into merchant accounts a day or two earlier, meaning that players are less likely to notice a delay which may only be one day, rather than having a significant delay above normal timeframes.

 

[takethemoney]

Yes, I don't understand how Neteller and QT withdrawals would be processor issues. The explanation while appreciated is vague and rings of smoke and mirrors, as is done when there are cashflow issues.

There is also the matter that this is a CM accredited casino. That might want to be temporarilly put on hold. I'd hate to see a player signup on CM recommendation,thinking they will be paid in a timely manor, when such is not the case.

 

[Pulver]

Many of you may remember the case I had with a very late verification process with Lock Casino after my big win.

https://sussexmskpartnershipeast.com/forums/threads/pulver-vs-lock-casino.37869/

It has now been two monts since, and all I have received is $1500 (out of $19600). There have been many promises about wire transfers and Moneybookers transfers but so few results. The whole process has gotten me stressed up and fed up. I have been more than understanding and polite for months.

But here is the thing. Emily at payments suggested that I should transfer my balance (what is left after "wiretransfers" and "Mb tranfers" that are virtually in limbo have been taken out) to their pokerclient. Play some hands, and request a withdrawal from there. "As there are not the same processing issues in that chanel". I initally thought that sounded like a good idea, until I did a google search on the Merge poker network. And read on the 2+2 forum and other places that they are notorious for very late withdrawals and other problems.

What should I do? Should I just wait it out and hope that I some day will get paid, or should I transfer the money to the poker client?

 

[rockycatt]

Many of you may remember the case I had with a very late verification process with Lock Casino after my big win.

https://sussexmskpartnershipeast.com/forums/threads/pulver-vs-lock-casino.37869/

It has now been two monts since, and all I have received is $1500 (out of $19600). There have been many promises about wire transfers and Moneybookers transfers but so few results. The whole process has gotten me stressed up and fed up. I have been more than understanding and polite for months.

But here is the thing. Emily at payments suggested that I should transfer my balance (what is left after "wiretransfers" and "Mb tranfers" that are virtually in limbo have been taken out) to their pokerclient. Play some hands, and request a withdrawal from there. "As there are not the same processing issues in that chanel". I initally thought that sounded like a good idea, until I did a google search on the Merge poker network. And read on the 2+2 forum and other places that they are notorious for very late withdrawals and other problems.

What should I do? Should I just wait it out and hope that I some day will get paid, or should I transfer the money to the poker client?

This is sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad
sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad sad:

 

[jelsmith]

Many of you may remember the case I had with a very late verification process with Lock Casino after my big win.

https://sussexmskpartnershipeast.com/forums/threads/pulver-vs-lock-casino.37869/

It has now been two monts since, and all I have received is $1500 (out of $19600). There have been many promises about wire transfers and Moneybookers transfers but so few results. The whole process has gotten me stressed up and fed up. I have been more than understanding and polite for months.

But here is the thing. Emily at payments suggested that I should transfer my balance (what is left after "wiretransfers" and "Mb tranfers" that are virtually in limbo have been taken out) to their pokerclient. Play some hands, and request a withdrawal from there. "As there are not the same processing issues in that chanel". I initally thought that sounded like a good idea, until I did a google search on the Merge poker network. And read on the 2+2 forum and other places that they are notorious for very late withdrawals and other problems.

What should I do? Should I just wait it out and hope that I some day will get paid, or should I transfer the money to the poker client?

WHAT! You have still not gotten your $$$$$ Have you told Max as I think you PAB right? That is RIDICULOUS and so not cool for an accredited casino. I closed my lock account once and I will be doing it again...this stinks of BS IMO....i wouldnt touch a dime.....until they paid me like they are suppose to....WTF why would you have to transfer anything? This stinks like I said....STINKS STINKS STINKS...sounds like a certain casino has gotten too big for their britches...

 

[takethemoney]

I have called Max's attention to this thread.

This casino is showing signs of going rogue and this is not acceptable for an accedited casino!

 

[Pulver]

I have been in contact with Max, yes. But nothing specific came out of it yet.

 

[anniemac]

I hope this isn't a derail but it kinda goes along with everything else.

On June 2, I sent in my verification documents and was told by live chat that they received them and would send them on to whoever. After about a week, I went back into chat and asked about my docs. Was told that they had been received and sent to whoever but she would send them and email to hurry them up, mainly I think because I told her I wouldn't be depositing until I heard something.

On June 17, I contacted the rep here and asked about a yay or nay about my docs. Received an immediate reply and was told rep would contact Lock and find out what was going on.

As of this minute, I haven't heard a thing from anybody at Lock, not even the rep. Sent another PM to rep here tonight.

I didn't cashout anything but what would have happened if I had? Would I still be waiting for verification? Actually I wouldn't, because I would be raising holy hell by now.

Not a good sign for an accredited casino.

 

[maxd]

I have been in contact with Max, yes. But nothing specific came out of it yet.

I don't think that is a fair representation of the situation. You asked me to get involved, I went to them, and now we have commitments for a schedule and amounts. That's fairly specific. Of course they have to follow through but nevertheless, there are specifics for that on the table.

'Course that doesn't change the fact that you're still short on your pay-out. I've explained the situation to you off-line -- which is NOT the same as trying to excuse the situation which is not what I've done -- so you know what we're dealing with here.

Like I've said to you via PM, if you want to escalate this contact Bryan. Otherwise wait and see if Lock follows through as they've said they would.

 

[Pulver]

Max: I wrote that post before you sent me the PM offering a payment plan.

Could you please send me information about this payment plan on PM so that I know what to expekt and so that I can see if they follow through with it?

I don't think that is a fair representation of the situation. You asked me to get involved, I went to them, and now we have commitments for a schedule and amounts. That's fairly specific. Of course they have to follow through but nevertheless, there are specifics for that on the table.

'Course that doesn't change the fact that you're still short on your pay-out. I've explained the situation to you off-line -- which is NOT the same as trying to excuse the situation which is not what I've done -- so you know what we're dealing with here.

Like I've said to you via PM, if you want to escalate this contact Bryan. Otherwise wait and see if Lock follows through as they've said they would.

 

[aceking123]

lock

hi max , so are we guessing there are or maybe fund problems here concerning the lock casino regarding payouts ? or is this some glitch in the system ? i dont think as a player i wouuld be to happy to have a large win then not be paid for 2 months to be honest i would be very pi$$ed off ,i know elka said there was some problems but its not looking to good from the point of viewing whats happening here , its seems it isnt just pulver there seems to be a few more , thats showing concerns to all players who play there regarding withdrawals. though i do think lock would honour there payouts as ive found them very good regarding my payouts & theyve treated me very well in the past .

 

[RobWin]

Could you please send me information about this payment plan on PM so that I know what to expekt and so that I can see if they follow through with it?

Payment Plan? What the heck is that about? Lock is listed as "None" under "Withdrawal Limitations" on the Accredited List here https://sussexmskpartnershipeast.com/accredited-casinos/

Processor problems or not...why can't they just mail you a hard copy check to deposit at your bank for the entire amount?

I'm not liking the sound of this....
____
____

 

[takethemoney]

As I have stated in the past, I have refrained from playing RTG casinos for a bit, but recently made a couple small deposits at Lock. I had occasion to email them over something and they never reponded to my email on two occasions. Finally, when I wrote with wanting to close my account in the subject line, Elka emailed me. Unfortunately, support has not been a priority for them lately. I understand sometimes it's hard to find good help, but good casino's support people always answer emails. That's a basic.

 

[maxd]

I wrote that post before you sent me the PM offering a payment plan.

Fair enough, but I'm not "offering" anything, I'm going by what the casino people told me. I was under the impression they would be in touch and give details. If that still hasn't happened by, say Monday, then let me know and I'll check back with them.

Payment Plan? What the heck is that about? Lock is listed as "None" under "Withdrawal Limitations" on the Accredited List ....

Still trying to light fires eh Rob? You know as well as anyone that (a) this player's payout is an exceptional circumstance and (b) the Casinomeister pages are not updated instantaneously. The telepathy edit feature doesn't work so well.

Once Bryan has seen the details of what's happening, NOW, with this issue I'm sure he'll take the appropriate steps. He always does. So chill out with the moral outrage a little: you might try asking what's happening before leaping to the innuendos and so forth. I realize that's not quite as much fun but it is a rather more reasoned approach.

 

[RobWin]

Payment Plan? What the heck is that about? Lock is listed as "None" under "Withdrawal Limitations" on the Accredited List here https://sussexmskpartnershipeast.com/accredited-casinos/

Still trying to light fires eh Rob?

What brought that derogatory comment on Max?

You know as well as anyone that (a) this player's payout is an exceptional circumstance

Uh NO, actually I don't...how is it an exceptional circumstance?

and (b) the Casinomeister pages are not updated instantaneously. The telepathy edit feature doesn't work so well.

So are you saying that the "None" has now been changed by Lock to reflect a limited weekly or monthly payout? If so, I must have missed that memo from Lock...

So chill out with the moral outrage a little:

Max, are you stressed out somewhat here, I really do not understand your derogatory and character type assassination attempts toward me with your last several posts directed at me over the past couple of weeks?

you might try asking what's happening before leaping to the accusations and so forth.

What accusations EXACTLY? Did you happen to miss the "?" marks after the words "Plan" and "about" in my post above?

I realize that's not quite as much fun but it is a rather more reasoned approach.

Are these the new type of "Rational Responses" that we all can expect to get from someone in your position now and in the future or will these type of responses just be directed toward me? Because if that shit is what I have to look forward to here at Casinomeister in the future then I will be more that happy to go ahead and close my membership here now! I don't need this shit from you or anyone else...I don't let my kids or family talk to me like that and I damn sure are not going to put up with this type of bullshit responses from you either!

Were any of those irrational responses really called for and necessary here?
____
____

 

[maxd]

Rob you're as great a poo-flinger as the best of them when it suits you, and apparently a delicate flower when that suits you too. Gimme a break!

Your sniping comments here at CM over the last months are part of the public record so that is where this comes from, obviously. I've pointed this out to you at least twice privately, which you chose to ignore on both occasions.

So, it's not character assassination, it's calling you on your own behaviour, and it should come as no surprise. If you don't like having your stuff singled-out out then don't post pot-shots and low blows.

As to the 'telepathy edit', no, I meant to imply no particular changes either way. I was simply pointing out that since Lock mentioned the 'payout schedule' thing late Friday afternoon it was rather unlikely that Bryan had had a chance to digest that and even consider changes to the Accred page, never mind go ahead and have done any. Ten seconds of reflection on your part might have made that pretty much obvious.

 

[RobWin]

Rob you're as great a poo-flinger as the best of them when it suits you, and apparently a delicate flower when that suits you too. Gimme a break!

Your sniping comments here at CM over the last months are part of the public record so that is where this comes from, obviously. I've pointed this out to you at least twice privately, which you chose to ignore on both occasions.

So, it's not character assassination, it's calling you on your own behaviour, and it should come as no surprise. If you don't like having your stuff singled-out out then don't post pot-shots and low blows.

As to the 'telepathy edit', no, I meant to imply no particular changes either way. I was simply pointing out that since Lock mentioned the 'payout schedule' thing late Friday afternoon it was rather unlikely that Bryan had had a chance to digest that and even consider changes to the Accred page, never mind go ahead and have done any. Ten seconds of reflection on your part might have made that pretty much obvious.

4 more paragraphs and 4 more BULLSHIT comments there Maxie!!

If you are single handily trying to take down Casinomeister's Site like you did over at Winneronline then I have to say that you are doing a good job of it so far here buddy!

Anyone don't believe that then simply go to Winneronline and look and read some of Maxie's comments and snipes there over the years at the posters and you too will see what a great stand up guy this dude really is...

I also saw where you went back and deleted all of your bullshit and irrational comments there in your last post in the Casino La Vida thread too, glad now that I saved a copy of that. Your bizarre attitude and behavior as a Mod here lately is very disturbing buddy but I'm sure some of your brown-noser peeps will be along shortly to set my post here straight.

Good luck to Casinomeister's site here, Bryan is certainly going to need it as long as you continue to remain on board here!

Bryan, you can go ahead and delete or ban my membership here now.
____
____

 

[Pulver]

I have not received any information from Lock about a payment plan. If the relevant people read this they can contact me on PM or the email adress which I have been in contact with Emily on while I am out traveling. (Nice using your vacation on this, eh? )

I simply can't understand why I have been treated this bad from an acredited casino. Processor problems or not. If they have processor problems it should not be harder then doing as VinylW. said, upload funds directly to their MB account and pay me. They said they would to this 2 weeks ago, but apparently they must have forgotten to do so.

 

[maxd]

I have not received any information from Lock about a payment plan.

As I said above, it's my understanding that they are planning to contact you and provide details. If they haven't by Monday then let me know because obviously I will have misunderstood their intentions.

 

[maphesto]

Payment Plan? What the heck is that about? Lock is listed as "None" under "Withdrawal Limitations" on the Accredited List here https://sussexmskpartnershipeast.com/accredited-casinos/

Processor problems or not...why can't they just mail you a hard copy check to deposit at your bank for the entire amount?

I'm not liking the sound of this....

Still trying to light fires eh Rob? You know as well as anyone that (a) this player's payout is an exceptional circumstance and (b) the Casinomeister pages are not updated instantaneously. The telepathy edit feature doesn't work so well.

@Max:

I really think that you were too quick with your attack at RobWin here.

I didn't read the thread until now but I had written the same as Rob about the payment plan probably.

As I see it, and many other players see it, the list of accredited casinos works as a huge market place with info useful for us.
Obviusly Lock could not keep the promise about "no limitations" but this is not CM:s fault.
But you immidiately looked at it as yet another CM complaint.

Just as we "ordinary" members are adviced to ignore some posts or posters I advice you to ignore or at least wait a few minutes before you answer some posters.
RobWins post was not bad against Casinomeister or the accredited list.

 

[butterflyboogie]

Talk to Casinomeister or Max

Many of you may remember the case I had with a very late verification process with Lock Casino after my big win.

https://sussexmskpartnershipeast.com/forums/threads/pulver-vs-lock-casino.37869/

It has now been two monts since, and all I have received is $1500 (out of $19600). There have been many promises about wire transfers and Moneybookers transfers but so few results. The whole process has gotten me stressed up and fed up. I have been more than understanding and polite for months.

But here is the thing. Emily at payments suggested that I should transfer my balance (what is left after "wiretransfers" and "Mb tranfers" that are virtually in limbo have been taken out) to their pokerclient. Play some hands, and request a withdrawal from there. "As there are not the same processing issues in that chanel". I initally thought that sounded like a good idea, until I did a google search on the Merge poker network. And read on the 2+2 forum and other places that they are notorious for very late withdrawals and other problems.

What should I do? Should I just wait it out and hope that I some day will get paid, or should I transfer the money to the poker client?

Something is definately not right with this! I personally would turn this over to Max and Brian and let them try and get is straightened out for you. You won all that money and still after months don't have it???? That is definately not a good sign at all!! I always loved Lock at the beginning and then I couldn't win at anything. Rather than to start complaining I just simply backed off from there. I'm not saying I will never return, but I certainly won't until you are paid, and this processor thing is straightened out. Please keep us all posted on this situation. I wish you the best and hope you get your money soon!

 

[Pulver]

Something is definately not right with this! I personally would turn this over to Max and Brian and let them try and get is straightened out for you. You won all that money and still after months don't have it???? That is definately not a good sign at all!! I always loved Lock at the beginning and then I couldn't win at anything. Rather than to start complaining I just simply backed off from there. I'm not saying I will never return, but I certainly won't until you are paid, and this processor thing is straightened out. Please keep us all posted on this situation. I wish you the best and hope you get your money soon!

I did PAB, when the first thread was made, and the PAB is still open, but it has not resulted in me getting paid.

 

[kakata]

rather than "lock" ....its "lack" of funds....

 

[takethemoney]

rather than "lock" ....its "lack" of funds....

LOL...yes, Lack Casino.

 

[maxd]

I did PAB, when the first thread was made, and the PAB is still open, but it has not resulted in me getting paid.

I think you know full well that we're still working on this for you, and that you have received partial payment. Obviously that's not ideal but it's a far cry from nothing happening.

@Max: I really think that you were too quick with your attack at RobWin here.

The trouble is that Rob has been taking cheap pot-shots at Casinomeister on and off for a few months now, some of it really biting and damaging stuff. Often it's outright falsehoods that he knows full well are not based on even a shred of truth. It's basically vandalism and clearly intended to damage CM. It's unacceptable, at least in my eyes.

If I've jumped the gun on this specific instance then my bad, but the problem is real, it's there and it's on-going. Just look at the contempt and destructiveness in his response if you are looking for his true feelings. Whatever innocence he could claim in this specific case is pretty insignificant when you look at the bigger picture. IMO.

FWIW, these are just my thoughts on the subject, not official Casinomeister policy.

 

[chuchu59]

I can clearly feel a couple of posters trying to damage this forum's reputation through cheap pot-shots. Personally, I have no doubts on that.

Nevertheless, partial payment of $1.5K out of nearly $20K after more than a month is akin to what rogue casinos do and if there are more players experiencing delays in payment with no other reason other than the ole 'processor problem' these are signs of cashflow problems whether we like it or not.

 

[4 of a kind]

Nevertheless, partial payment of $1.5K out of nearly $20K after more than a month is akin to what rogue casinos do and if there are more players experiencing delays in payment with no other reason other than the ole 'processor problem' these are signs of cashflow problems whether we like it or not.

With no regulatory agency in place with online gaming, CM is one of the only sites that might have some persuasive pull.

This site (cm) based on Pulver's factual complaint should immediately have put Lock on the rocks until proven otherwise.

Why does an accredited casino here always get the innocent till proven guilty leverage.

Lock should be charged with rogue behavior till proven otherwise. And if their being given the benefit of the doubt resulting from internal financial problems, we should also be made aware of this instead of buying them time to recover. If their financially unstable now, it's only a matter of time till they go out with with even more players money.

Keep in mind that most online casinos can pack up and close the doors anytime they want running with players money, simply because they can with no consequences.

For a known guard-dog site I find attacking posters opinions rather then taking action is repulsive.

 

[4 of a kind]

Obviously that's not ideal but it's a far cry from nothing happening.

So how could they not be ideal, yet, presently be accredited?

 

[TOC]

Hmmm.

Good luck to the OP!

 

[takethemoney]

So how could they not be ideal, yet, presently be accredited?

There are several accredited casinos that shouldn't be. When these casinos remain accredited the program becomes a joke.

 

[TOC]

There are several accredited casinos that shouldn't be. When these casinos remain accredited the program becomes a joke.

And what's your website URL if you can do better?

 

[Pulver]

Max: Sorry for sounding rude, but I am in San Diego, I have gotten a cold from the F''ing airconditoner and I am fed up with having to fight for my money even on my vacation.

$1500 out of $19600 is 13% payment. Lock claims by their own T&C that they pay out $3000 a week. I would say 13% payment in nearly two months is pretty close to "nothing happening". Nevertheless, I am gratefull that you are on the case for me, it is just very stressfull having this amount of money "in limbo" for such a long time.

I have been pationed for weeks and weeks, I have said thank you to Lock's promises to send me wiretransfers and Moneybookers transfers, but when all I have received is $1500, even the most stoic person get worned down. I hope you understand.

 

[NASHVEGAS]

RobWins post was not bad against Casinomeister or the accredited list.

Agreed

 

[slotjunkie]

Max: Sorry for sounding rude, but I am in San Diego, I have gotten a cold from the F''ing airconditoner and I am fed up with having to fight for my money even on my vacation.

$1500 out of $19600 is 13% payment. Lock claims by their own T&C that they pay out $3000 a week. I would say 13% payment in nearly two months is pretty close to "nothing happening". Nevertheless, I am gratefull that you are on the case for me, it is just very stressfull having this amount of money "in limbo" for such a long time.

I have been pationed for weeks and weeks, I have said thank you to Lock's promises to send me wiretransfers and Moneybookers transfers, but when all I have received is $1500, even the most stoic person get worned down. I hope you understand.

Actually, it is only about 8%!!! You also have to remember the folks at LOCK are their friends, maybe they don't want to ruffle any feathers! Just my thoughts that I am entitled to! I hope they do the right thing by you!
In my mind what it boils down to is they don't have the money to pay you! There is no other logical explanation for you not having your money! Well other than them just being straight out ROGUE! Good Luck!!!

 

[maphesto]

Actually, it is only about 8%!!!

Exactly!

But a norwegian guy on vacation can easily mix the numbers up...

Good luck Pulver! Both on your vacation and your journey with Lock.

 

[kakata]

...the main problem now is...
if they (lock) get a place in the rogue list ( as they should IMO)...
they will have no more motivation left to pay Pulver..
.so we are not doing him a GREAT favor

 

[4 of a kind]

...the main problem now is...
if they (lock) get a place in the rogue list ( as they should IMO)...
they will have no more motivation left to pay Pulver..
.so we are not doing him a GREAT favor

If lock don't do right with the pressure from CM, he was screwed anyhow.

 

[Pulver]

LoL, I don't know how I got it to be 13%...A number of double captain&coke's have to take their blame I guess.

 

[winbig]

it's a sad day when an intermediary has to step in to get a player their money....

for a relatively small win, considering that the amount of money owed should only be pocket change for most casinos.

not like vegas, that's for sure....where they have to have enough cash on hand to cover any and all chips in play.

 

[maphesto]

I might be wrong here, but then correct me.

All my thoughts are based on the fact that Lock Casino probably can't pay Pulver his money right away and instead are trying to use a payment plan. If all this is a misunderstanding you can obviously ignore this post.

My thoughts are like this:

I don't think that Lock have the qualities that make them fit in on the rogue list... Yet!

A new casino, as Lock, can have good intentions but just don't have the money to back all promises up.
They definately had the intention to have NO weekly/monthly withdrawal limitations. We know that.

I belong to them who think that the bigger software types are fair and then the casinos always have the house edge of around 5% in the end.
BUT they can be extremely unlucky and have too many winners before they come over the first hill. You can call it naive as well.

A new casino have a lot of new customers who use welcome bonuses etc. at the same time as they don't have many regular customers.
The first year seems to be VERY hard to get through.
For example, we have several recent examples of serious casinos who throwed in the towel before one year passed : Nedplay, Grande Vegas, Goldvegas and Buzzluck.
All of these started with quick withdrawals and good support.

How to treat Lock now?

I don't have the full knowledge or insight but I sure have thoughts about it.
To make sure that the accredited list of casinos stay in shape they should be removed from there.

The list is to valuable to be set at risk for this. The other casinos on the list who infact have weekly withdrawal limitations or NO limitations can be damaged with the behaviour of Lock.
If Lock can stay on the list without actions, how will then the serious casinos with withdrawal limitations feel?

I have also seen how other casinos have been removed from the list and I miss them there.
I hope that everything is a misunderstanding and Pulver gets his money next week.

And for the record, I appreciate the accredited list and I use it a lot. Just wanted to add that to avoid confusions...

 

[4 of a kind]

I might be wrong here, but then correct me.

A new casino, as Lock, can have good intentions but just don't have the money to back all promises up.
They definately had the intention to have NO weekly/monthly withdrawal limitations. We know that.


BUT they can be extremely unlucky and have too many winners before they come over the first hill. You can call it naive as well.

A new casino have a lot of new customers who use welcome bonuses etc. at the same time as they don't have many regular customers.
The first year seems to be VERY hard to get through.
For example, we have several recent examples of serious casinos who throwed in the towel before one year passed : Nedplay, Grande Vegas, Goldvegas and Buzzluck.
All of these started with quick withdrawals and good support.

Maphesto,

My comments are also based on what only appears to be obvious, regardless even when and if Pulver gets paid.

You make some very fair points, but I think you also have to look at the other side of the coin.

If in fact they don’t have the money to back up all promises, sorry to say but this puts them in the Mickey Mouse theme park. If this were the first year of online gaming that might hold some water, but online casinos have been around over a decade already. Any launch of a new online casino in today’s throat cutting market should have been well advised. This would include being well aware of handing out bonuses to cover newbie’s and the chances of being unlucky early.

If they found themselves under financed early that’s even the more reason to put them on the rogue list. Who wants to deal with any casino that’s operating off the sweat of their testicles?

This is similar to a poker playing entering a 100/200 no limit game without the proper bankroll. He could win early, BUT.....

Maybe they should send an e-mail to Pulver asking him to wait till they win enough to pay him. I’m sure Pulver not getting paid would understand and give them another year to get on their feet if they need it. We’re talking peanuts here and already it’s a couple of months.

How would they respond if I told them I want to play with a $5,00.00 dollar marker, but if I lose I'll pay you back when I get it?

This is a perfect example of software companies willing to sell their programs to any body that walks through the doors, with the attitude of as long as they get theirs nothing else matters. This is the same attitude that leads to endless rogue operators.

This is also a perfect example of no regulation in place what so ever. Wherever they got their crackerjack popcorn box license, obviously issued it without any background checks, and would include no requirements for being financially sound and having an escarole account in place for these exact situations.

It's nice to have a concerning heart and feelings for all situations in life, but not when it comes to gambling and especially with casinos.

Sorry, but my opinion remains the same, ROGUE rating immediately regardless of Pulvers outcome till confidence is restored enough to recommend players there again.

Whatever reason caused Pulver's results are irrelevant. Pulver deposited in good faith and whatever caused this problem is now their problem and unfortunately became Pulver's problem. Why risk any other players being put in a similar scenario whatever the reason may be?

I do agree with your comments here, "To make sure that the accredited list of casinos stay in shape they should be removed from there."

 

[maphesto]

I just saw that Lock is removed from the accredited list!

If in fact they don’t have the money to back up all promises, sorry to say but this puts them in the Mickey Mouse theme park.

If they found themselves under financed early that’s even the more reason to put them on the rogue list. Who wants to deal with any casino that’s operating off the sweat of their testicles?

I understand your thoughts but I can't agree fully. You are very quick with your conclusions and you have gone one step further already.

1. We don't know how bad their financial situation is. They might have earned 4000$/week net before Pulver won? If they used those money to other investments/advertising instead of building a BIG bankroll to pay huge wins we can't call them a Mickey Mouse casino.

The promise of No weekly/monthly limitations was obviously hard to keep.
But if they work out a payment plan with extra money for Pulver (of course, when he deposited he thought it was No limitations on payments) and they can keep the plan they are back on track.


2. The rogue pit has several categories:

https://sussexmskpartnershipeast.com/rogue-affiliate-programs/

As I see it, the rogue list is just too much before we know what they are offering Pulver. A warning is better. IMO.

3. If the rogue list grows too much other casinos aren't as afraid of ending up at that place anymore. Lock don't qualify..yet!

Sorry, but my opinion remains the same, ROGUE rating immediately regardless of Pulvers outcome till confidence is restored enough to recommend players there again.

There is a huge difference between pure rogue where it's evil or even worse stupidity involved.
You say that even if they pay him they should be listed as ROGUE?

I can't understand that.

Pulver deposited in good faith and whatever caused this problem is now their problem and unfortunately became Pulver's problem.

Yes!

And that's why they have to pay him more than he won. They couldn't keep the promise and they have to pay for it.
5% interest/month is fair in this case.
This is a huge interest but Pulver isn't a bank.

Why risk any other players being put in a similar scenario whatever the reason may be?

If they instead of No weekly limitations write 2000$/week as payment limitation no other player can be put in similar scenario.

Those who wants to have their money right away simply choose from the accredited list:

https://sussexmskpartnershipeast.com/accredited-casinos/

 

[The Dude]

Hi All,

Lock Casino has been removed from the Accredited Section until the payment processing has been sorted out. In all fairness, they have been transparent about their situation and are doing what they can to set things right. I hope to see them back in full swing in the near future.